Let's use this thread to find out when you got your replacement Note 7, where you are located, and how you were notified. Once this starts to happen.
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my store was supposed to get them in today .. truck never showed, Hagerstown,MD.
timmyhawk1983 said:
my store was supposed to get them in today .. truck never showed, Hagerstown,MD.
Click to expand...
Click to collapse
Cool I'm in Falling Waters WV. I've been checking with the Garland Groh store for when they will be in. Do you work for AT&T?
no sir. went to check today. when i walked in and asked the whole crew stared at me and individually responded "we were suppose to get a truck in this morning" upon opening but was delayed .. kinda freaked me out all 5 employees answered simultaneously .. i last called at 430 still no truck
timmyhawk1983 said:
no sir. went to check today. when i walked in and asked the whole crew stared at me and individually responded "we were suppose to get a truck in this morning" upon opening but was delayed .. kinda freaked me out all 5 employees answered simultaneously .. i last called at 430 still no truck
Click to expand...
Click to collapse
That's some Shining $&!+ right there!
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spexwood said:
That's some Shining $&!+ right there!
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Click to expand...
Click to collapse
REDRUM
None here in TN just yet (outskirts of Nashville) . Called Best Buy where I got mine, rep told me they have VZW units in, but can't do the swaps yet. And they're still waiting on AT&T units. Some garble about Samsung and the carriers have to work something out between eachother and I'll receive a call or email when I'm able to come in and swap.
None here in Miami as of yet.
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cadorette said:
None here in TN just yet (outskirts of Nashville) . Called Best Buy where I got mine, rep told me they have VZW units in, but can't do the swaps yet. And they're still waiting on AT&T units. Some garble about Samsung and the carriers have to work something out between eachother and I'll receive a call or email when I'm able to come in and swap.
Click to expand...
Click to collapse
I used to work as a contractor for SS and when we test carrier specific stuff.... its hands down carriers who are the delay in 99.9% of the process. *Ahem ATcough*&T**
cadorette said:
None here in TN just yet (outskirts of Nashville) . Called Best Buy where I got mine, rep told me they have VZW units in, but can't do the swaps yet. And they're still waiting on AT&T units. Some garble about Samsung and the carriers have to work something out between eachother and I'll receive a call or email when I'm able to come in and swap.
Click to expand...
Click to collapse
I think they have to now get CPSC approval or something before the new units can be given out.
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spexwood said:
I think they have to now get CPSC approval or something before the new units can be given out.
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Click to expand...
Click to collapse
that's what I keep reading.
Guys relax. I understand wanting the fixed version but some things you shouldn't rush. I rather them take a little bit longer and fix everything than rush it and has other issues. Its frustrating i know but good things come to those who wait.
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mayonesa01 said:
Guys relax. I understand wanting the fixed version but some things you shouldn't rush. I rather them take a little bit longer and fix everything than rush it and has other issues. Its frustrating i know but good things come to those who wait.
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Click to expand...
Click to collapse
Well, the thing is, Samsung HAS fixed it. It's now being delayed due to 3rd party involvement.
Samsung has the phones fixed, but we and the carriers can't get them now due to CPSC takeover. I'm not sure what the CPSC does exactly, but I'm guessing that they now need to make sure that the fixed phone's don't have any potential problems too. I read that they will need to make sure that the problem is actually just contained to the batteries, and that by changing the battery, there isnt still a risk factor.
Personally, I'm not really whining about it too much. What I'm a little frustrated about is the fact that I can't swap my phone out NOW and im getting all these messages like, "Power down your phone NOW." I can't afford to go without my phone (it's my only line of communication in the case of an emergency, for work, and for personal use. I don't have a land line or another cell phone), so I need to be able to swap my phone for another right on the spot, or to have a replacement sent to me and me send the old one back (charge me if I don't or whatever). I also can't really go for an S7 Edge either because I use my S-pen daily for work, and because swapping between my Note7->temp phone->new Note7 would just be too much of a hassle with all my files and stuff. The only other reason im not running scared to an AT&T store to do a temp swap is because my phone feels fine.
Long story short, this whole thing has just become annoying. I'm not mad about it all, nor at Samsung. And yeah, as some have pointed out elsewhere, this would be a whole lot better if Samsung had put in removable batteries. Lol. (And yes, the phone could still be waterproof with a removable battery. The S5 was).
Anyways, back on topic I guess. Lol
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None in San Francisco as of yet.. called a corporate store and the rep says they have not gotten any updates or information as to when they are coming in and just check back again or look at the att website for any news.
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I returned my 2 Note 7's to Best Buy, and when I went to get a "loaner" from 3 different ATT stores - 2 said that it was impossible, 1 told me to buy an iPhone. So, thats that.. but the problem is one of the Note 7's was part of a BOGO and they would't take it off of my account, so it is now costing me $45 a month(30 for phone 15 for access). The main Note 7 has been taken off so my monthly access fee for that line has went back up to $40 from $15. All in all I don't have a phone and I'm paying $70 more a month. If you return your phone,make sure everything is straightened out before you leave.
The stores will likely get stock soon, but they will not be able to sell them until cleared with CPSC which will take at least until the end of the month.
Phlip00ws6 said:
I returned my 2 Note 7's to Best Buy, and when I went to get a "loaner" from 3 different ATT stores - 2 said that it was impossible, 1 told me to buy an iPhone.
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Click to collapse
They're defying AT&T's official recall policy:
https://www.att.com/esupport/article.html#!/wireless/KM1122948
I would suggest that you speak with an online AT&T chat rep. The ones I spoke to said AT&T would intervene on the customer's behalf if any retail store refused to abide by the official policy. (In my case, intervention was unnecessary because the AT&T store provided a loaner S7 Edge without needing to be persuaded.)
Gary02468 said:
They're defying AT&T's official recall policy:
https://www.att.com/esupport/article.html#!/wireless/KM1122948
I would suggest that you speak with an online AT&T chat rep. The ones I spoke to said AT&T would intervene on the customer's behalf if any retail store refused to abide by the official policy. (In my case, intervention was unnecessary because the AT&T store provided a loaner S7 Edge without needing to be persuaded.)
Click to expand...
Click to collapse
if he returned to best buy, he bought them from best buy. in order to get the loaners he would have had to purchase through ATT and done the exchange/loan through ATT as well, and get the loaners at the same time as he returned.
cordell12 said:
if he returned to best buy, he bought them from best buy. in order to get the loaners he would have had to purchase through ATT and done the exchange/loan through ATT as well, and get the loaners at the same time as he returned.
Click to expand...
Click to collapse
Nope. I purchased my AT&T Note 7 from Best Buy as well. AT&T did instruct me to return it to Best Buy, which I did. But then AT&T said to go over to a nearby AT&T store to get the interim S7 Edge. So I did that too, and it went very smoothly.
Gary02468 said:
Nope. I purchased my AT&T Note 7 from Best Buy as well. AT&T did instruct me to return it to Best Buy, which I did. But then AT&T said to go over to a nearby AT&T store to get the interim S7 Edge. So I did that too, and it went very smoothly.
Click to expand...
Click to collapse
interesting, kinda surprised to hear this. I hope they noted your account, if it goes past 14 days. these carriers can be sneaky lol
Gary02468 said:
Nope. I purchased my AT&T Note 7 from Best Buy as well. AT&T did instruct me to return it to Best Buy, which I did. But then AT&T said to go over to a nearby AT&T store to get the interim S7 Edge. So I did that too, and it went very smoothly.
Click to expand...
Click to collapse
Did you do another upgrade, pay taxes, and initiate a new next plan for the S7 edge or was it actually loaned to you until the Note 7's are in stock?
---------- Post added at 03:54 PM ---------- Previous post was at 03:52 PM ----------
cordell12 said:
interesting, kinda surprised to hear this. I hope they noted your account, if it goes past 14 days. these carriers can be sneaky lol
Click to expand...
Click to collapse
I spent an hour with a CSR at ATT and they told me no matter where the phone was purchased ATT locations are supposed to give a loaner device. I'm still not sure what loaner means.. Buy a new phone with option to return later or just get a phone added to the account for a while with the intention of returning it, for free.
Related
Just wondering how the turnout was. Any lines how many others on the pre order list etc? Someone on engadget posted this, im kinda surprised ...
" Pre ordered mine in Alabama- got there after church early service about 1.5 hours before BB opened at 11. I went ahead and stood at the doors even though nobody was there yet-just messed with my phone for awhile. About 20 minutes before the doors opened, a line started to form and by 11 there were about 30-35 people in line for pre orders, surprisingly a wide range of ages- about 25-30% female and 70-75% male. I was shocked to see a line period. Figured I'd be the only one."
harajuka said:
Just wondering how the turnout was. Any lines how many others on the pre order list etc? Someone on engadget posted this, im kinda surprised ...
" Pre ordered mine in Alabama- got there after church early service about 1.5 hours before BB opened at 11. I went ahead and stood at the doors even though nobody was there yet-just messed with my phone for awhile. About 20 minutes before the doors opened, a line started to form and by 11 there were about 30-35 people in line for pre orders, surprisingly a wide range of ages- about 25-30% female and 70-75% male. I was shocked to see a line period. Figured I'd be the only one."
Click to expand...
Click to collapse
Dude, please tell me you have pictures? My BB had lots of people out line, but none of them for the XOOM. Do you live in a tech savvy district? I find it odd that anywhere would have a line for the XOOM, but it's encouraging.
I just bee-lined for the mobile department and some cute chick handled my pre-order. I played with a galaxy tab for about two minutes then left.
Heh, what line? I went in at 11:00am-ish and they open at 10am. Went over to wait for help in the celluar area, talked to the salesperson about pre-ordering and then left. I asked and they said I was the first person even to ask about pre-ordering.
setite said:
Dude, please tell me you have pictures? My BB had lots of people out line, but none of them for the XOOM. Do you live in a tech savvy district? I find it odd that anywhere would have a line for the XOOM, but it's encouraging.
I just bee-lined for the mobile department and some cute chick handled my pre-order. I played with a galaxy tab for about two minutes then left.
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Click to collapse
Oh that is from a comment I pulled from someone else on engadget. I decided not to place a pre order as I will be buying from Costco...
harajuka said:
Oh that is from a comment I pulled from someone else on engadget. I decided not to place a pre order as I will be buying from Costco...
Click to expand...
Click to collapse
That's what I get for skimming the post
The BB's in MA don't open until 11:00 on Sundays (vestiges of the old Blue Laws). I got to the store at 10:45. There were a dozen or so cars in the parking lot with people waiting, as no one wanted to stand outside in the cold (20* F) and wind. They opened the doors right at 11:00 and I was the first one in the store. I walked right over to the mobile counter and asked about the pre-order. They pulled a spiral notebook out of the locked cabinet behind them which had the pre-order info in it (for the Xoom and Thunderbolt), scanned the bar code on it and filled in my info on the first page, then rung up the pre-order with the $50 gift card. I was in and out in less than 10 minutes, and none of the other people waiting were there for the Xoom.
I did find it interesting that not all BB's were doing pre-orders for the Xoom. I called 3 last night, and 2 out of the 3 were doing pre-orders.
BB in my area was a joke
Only myself and one other person were there at open yesterday to pre-order. Both of us were told they were not doing pre-orders for the xoom. I laughed and said its on your website so look it up. 10 min later they found it and placed our orders. Considering we all know this was in their play book, they had training and this is usually a good best buy I was disappointed by their stupidity. In the end its ordered so as long as it comes in and I get a call on Thursday I will be happy.
I just returned from Best Buy (Knoxville, TN), worked yesterday so I didn't have time to stop by. The person at the Mobile center wasn't sure they were taking pre-orders, she had to ask a couple of people. Funny thing is when she got confirmation she knew exactly where to go in their little folder of pre-order forms, flipped right to the XOOM and pulled one out. Based on what I saw there was only one other pre-order from this location. All in all, quick and painless.
I just left Best Buy in Miami, FL and tried to inquire about pre ordering the xoom, and also to check if I could use a 10% coupon. I went to the mobile section and asked a girl about the xoom and she gave me a "deer caught in the headlights" look. She said, "oh, you mean the iPad thingy?" I said, "please don't call it an iPad." She checked with another of the associates and sent me to the computer section. I just decided to leave ASAP. I'll try another Best Buy later.
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No matter where I have worked, I learned as much as I could. It bothered me in my first week at a new job, having to ask for help, how can these people go years oblivious.
I went to the bestbuy in georgia..at about 10:45 there were maybe 10-15 people there.When the doors opened I thought for sure everyone was headed for the Xoom..but it turned out that none of them went near the mobile center.I was the only & 1st person to pre-order the Xoom.
Sent from my DROIDX using XDA App
iceytea said:
Heh, what line? I went in at 11:00am-ish and they open at 10am. Went over to wait for help in the celluar area, talked to the salesperson about pre-ordering and then left. I asked and they said I was the first person even to ask about pre-ordering.
Click to expand...
Click to collapse
Same here 12:20 and I was the first one pre order. Its funny though cuz the sales rep I spoke to didn't even know what it was. She thought it was a phone. But I said its not a phone. Then she looked into the inventory then asked me is it a tablet? I was satisfied finally she got what I was asking for. I kept waiting for another 20 mins while she trying to look for where to do pre order. As long as I got my xoom im happy.
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Ours was weird. I stood in line at the mobile center for maybe 15 minutes while people got their phones replaced, wireless modem cards fixed, etc. When I asked about the Xoom, he asked me to follow him to the magnolia room and did the pre-order back there. Never had that happen before. No idea how many people ultimately pre-ordered in our store.
i walked in today around 3pm and asked about it. the staff said that the preorder guaranteed a unit if they shipped to that store, not that they (the store) were guaranteed units in the first place.
no thanks bb...... ill chance a direct buy from vzw or or costco....
SamuriHL said:
Ours was weird. I stood in line at the mobile center for maybe 15 minutes while people got their phones replaced, wireless modem cards fixed, etc. When I asked about the Xoom, he asked me to follow him to the magnolia room and did the pre-order back there. Never had that happen before. No idea how many people ultimately pre-ordered in our store.
Click to expand...
Click to collapse
Well lets wait until motorola out the number of xoom sold then we'll all know, at least nationwide not one store particularly. But best buy site says xoom pre order is now on back order. Wondering if they really just sold their whole stock ones on day one.
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r0guenj said:
i walked in today around 3pm and asked about it. the staff said that the preorder guaranteed a unit if they shipped to that store, not that they (the store) were guaranteed units in the first place.
no thanks bb...... ill chance a direct buy from vzw or or costco....
Click to expand...
Click to collapse
That is always the deal on pre-orders. The date is subject to change and they often don't know how many they will get if any.
i agree, but preorder to me says i will definitely get a unit on release date, not that i will get one if they ship. the least bb as a corp could do is say yes this store will get a delivery of units. but i guess in this day and age of advanced supply and management systems a store cant tell if they are going to get them.
if i preorder and the store says sorry we did not get any, i would run my complaint as far up as i could go.
setite said:
That is always the deal on pre-orders. The date is subject to change and they often don't know how many they will get if any.
Click to expand...
Click to collapse
I'm gonna be pretty pissed if my store doesn't get at least 2 units (I was #2) - They shouldn't advertise you can pick up the unit in that store on the 24th if you aren't guaranteed it.
Slimgym20 said:
I'm gonna be pretty pissed if my store doesn't get at least 2 units (I was #2) - They shouldn't advertise you can pick up the unit in that store on the 24th if you aren't guaranteed it.
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Indeed. Fine Print is gay.
Side Note. Should I have pre-ordered accessories too?
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It is possible to activate the 3G with another carrier? or it's blocked to Verizon ? like here, in Canada..
I've tried so many times but have been rejected every time. Anyone been able to successfully get an early upgrade?
Capt said:
I've tried so many times but have been rejected every time. Anyone been able to successfully get an early upgrade?
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Click to collapse
I did.. was eligible for full next april (2014), got the early upgrade $199.99 for phone plus $250.. they threw in a Beats PIll and phone case too. Im grandfathered into unlimited so i didnt care that i had to extend an extra year
i last early upgraded to iphone 5 in november and i was eligible for a full upgrade yesterday over the phone after a few threats of going to tmobile. maybe its because i have a premier acct? idk but it works every time a new phone i want comes out
its_dale said:
I did.. was eligible for full next april (2014), got the early upgrade $199.99 for phone plus $250.. they threw in a Beats PIll and phone case too. Im grandfathered into unlimited so i didnt care that i had to extend an extra year
Click to expand...
Click to collapse
It would have been nice if they had given it to you for just $200 and not another $250 on top.
I got an early upgrade was because my last phone lag and out of date software it was Samsung Galaxy Note 1 I upgraded to Galaxy S4....
I upgraded in December 14th, And Upgraded again Yesterday Took about 6 or 7 phone calls and them sending a few Note 2 replacements haha. But got it for $213 after TAx
hyelton said:
I upgraded in December 14th, And Upgraded again Yesterday Took about 6 or 7 phone calls and them sending a few Note 2 replacements haha. But got it for $213 after TAx
Click to expand...
Click to collapse
Wow, that's not even close to a year of usage and you got an early upgrade. What did you tell them? Nice.
Capt said:
Wow, that's not even close to a year of usage and you got an early upgrade. What did you tell them? Nice.
Click to expand...
Click to collapse
no Service issues. Which was mostly true though. Several Note 2 replacements and SAME issue kept happening Was not a network issue as did not happen on any other device I stuck my sim in. I think it had to do with the area and the phone not liking how it kept wanting to connect to LTE
I tried a few days ago by calling in but they wouldn't budge for me, my contract ends in Jun 2013. I just did a test call to my nearest ATT Company store & mentioned that I'm thinking of leaving to TMO if I wasn't able to get an early upgrade for $199. They basic said ok cya in not so many words but would be willing to do an early upgrade for $499. Very disappointed with this but their lost. I;ll try calling AT&T in a few days when I make up my mind in staying if I plan to stay with AT&T to see if I can get an early upgrade. I'll give it a few tries before giving up if they turn me down.
RMXO said:
I tried a few days ago by calling in but they wouldn't budge for me, my contract ends in Jun 2013. I just did a test call to my nearest ATT Company store & mentioned that I'm thinking of leaving to TMO if I wasn't able to get an early upgrade for $199. They basic said ok cya in not so many words but would be willing to do an early upgrade for $499. Very disappointed with this but their lost. I;ll try calling AT&T in a few days when I make up my mind in staying if I plan to stay with AT&T to see if I can get an early upgrade. I'll give it a few tries before giving up if they turn me down.
Click to expand...
Click to collapse
I think it depends on who speak with. There are some nice people who have no issues with giving early upgrades and then there are those who just don't care. Keep trying! It's been a year since I got my s3 and I want to get the s4 and I hope they give it to me.
Capt said:
I think it depends on who speak with. There are some nice people who have no issues with giving early upgrades and then there are those who just don't care. Keep trying! It's been a year since I got my s3 and I want to get the s4 and I hope they give it to me.
Click to expand...
Click to collapse
So true on who it depends you talk to & hope you get your upgrade.
RMXO said:
I tried a few days ago by calling in but they wouldn't budge for me, my contract ends in Jun 2013. I just did a test call to my nearest ATT Company store & mentioned that I'm thinking of leaving to TMO if I wasn't able to get an early upgrade for $199. They basic said ok cya in not so many words but would be willing to do an early upgrade for $499. Very disappointed with this but their lost. I;ll try calling AT&T in a few days when I make up my mind in staying if I plan to stay with AT&T to see if I can get an early upgrade. I'll give it a few tries before giving up if they turn me down.
Click to expand...
Click to collapse
Hey be patient. You cant always get your way. They gave you a date which is one month away. Are you going to leave every carrier that doesnt give you your way? Geez. Good luck in life with that kind of mindset.
My upgrade was supposed to be this September. But I got it for $199 at the store on launch.
I did. I've been eligible since January. Opened contract march of 2012. But after some bad customer service I'm getting my s4 delivered tomorrow free of charge.
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j510 said:
Hey be patient. You cant always get your way. They gave you a date which is one month away. Are you going to leave every carrier that doesnt give you your way? Geez. Good luck in life with that kind of mindset.
Click to expand...
Click to collapse
Seriously, what does life have to do with this?
anyways, If they don't want to give in to a loyal long term customer in good standing then so be it. I will leave any carrier if I find one that is cheaper for me & family & has better things to offer.
RMXO said:
Seriously, what does life have to do with this?
anyways, If they don't want to give in to a loyal long term customer in good standing then so be it. I will leave any carrier if I find one that is cheaper for me & family & has better things to offer.
Click to expand...
Click to collapse
Jeez u want to leave att because they won't give u an early upgrade? Lmao
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cdromo90 said:
I did. I've been eligible since January. Opened contract march of 2012. But after some bad customer service I'm getting my s4 delivered tomorrow free of charge.
View attachment 1929113
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Click to expand...
Click to collapse
I'm jealous. Enjoy your new phone!
Walmart ATT mobility center moved my upgrade date from May 4th, to May 1st (today) and I got mine. Loving it so far. Can't complain about $168 at wally world!
I switched to AT&T from Sprint back on December 31, 2012. I got the Galaxy S III and last month I was having issues with making calls and getting GPS signal. After the troubleshooting failed, they went ahead and did a warranty replacement. When I got the refurbished phone, I told them that I wasn't going to accept it because someone returned the phone for a reason (and not to mention I hate the idea of refurbished phones as a consumer). After being transferred to several agents, one guy said he would send me a brand new Galaxy S III (unopened). In addition, he let me get an early upgrade to the S4. I will be selling me unopened Galaxy S III on Craigslist to make up the money that I spent on the S4 (not to mention a little profit).
Personally ill buy refurb over anything in most cases. Reason being most consumer electronics companies hand inspect/ fix returned devices broken or not! Meaning better quality control vs buying your new s4 of the assembly line which may or may have not been checked by a real human.. Think about it. Even though usually buying refurb results in worse warranty though..
Hey All!
I started this thread as I saw one similar for Amazon but wanted an area to discuss the recall specifically from Verizon as I have heard many different things and little information is available online as well as it keeps changing.
1st DiscussionI had:
I broke my Note 7 the same day Samsung announced the recall. Of course Verizonor Samsung reps were not helpful at all this day.
2nd Discusion:
A few days later I called Samsung and discussed what was going on and all they could say was to go through my carrier to see what procedures they have in place but they are taking them back in ANY condition.
3rd Discussion:
Called Verizon store and they said I couldexchange it or return it but had to be before Sept. 30th. I advised I think I was past due so he said i needed to be current. Ihad a rough chat after this as I explained I got a recalled device but they wont have replacement Note 7s by that time and if I return my phone I wont have one to use and the next best thing being the S7 Edge which I traded in my S7 for the Note 7 sowhy the heck would I go back to my original device that I owned and have to pay installments on it? I said this is all depending I can get current prior tothe 30th. He basically said good luck and that was that.
4th Discussion:
Same day I immediately called customer care and they toldmesimilar but turns out I wasonly 12$ past due smh.
5th Discussion:
Same day went down to the store and paid the 12$. Thinking I had no choice, Iexchanged my broken Note 7 for aNew S7 Edge. I was told once I exchanged it that was it and I cannot get the Note 7 when they recieve replacements. I told the lady I had no choice and made the switch.
6th Discussion:
Today I called customer care to make a payment and figured I would ask about the Note 7 again. This rep proceeds to tell me that even though I exchanged it for another device, I CAN STILL change it again for the Note 7 once available. She stated that the store rep advised incorrectly and that might have been the case at that moment in time but they have internal links and documents stores can reference saying we will replace it for all original Note 7 users regardless if they already exchanged it. So essentially she is saying I exchanged my original Note 7 for a new S7 Edge and can exchange it again for a new Note 7 once available.
I have read others being advised differently so post below your experiences and any related links or documents confirming my last discussion or call them yourselves and share what they advise to you!
I really hope I can get a Note 7 once available again as that is the phone I wanted and originally purchased but initial associates forced me to exchange by making it seem there was no other option on top of a strict deadline with 0 idea when new ones would be available.
She also said it would b3 possible to complete over the phone once they have replacement devices availablesoIcanavoid the storealtogether
just went into the store forsome accessories nasked again and he told me if i wanted the Note 7 I wouldve had towait that the rep over the phone was lying lol
such a mess and they cant gettheir facts straight
elliwigy said:
just went into the store forsome accessories nasked again and he told me if i wanted the Note 7 I wouldve had towait that the rep over the phone was lying lol
such a mess and they cant gettheir facts straight
Click to expand...
Click to collapse
Should of told him he was lying and to do his damn job.
I exchanged my Note 7 for an HTC 10 on Monday 9/12, the lady that helped me told me that i could go back and exchange the HTC 10 for a replacement Note 7 once they get them in stock. She said it would be one to two weeks and that i would have to keep checking in to see if they had them in, there was no wait list or anything like that.
But you're right, the in-store people mostly don't know. i had gone the day before, Sunday 9/11, and the person i talked to that day told me that i would have to hold onto my original Note 7 till they got replacements, that they weren't doing any exchanges.
the_devastator said:
I exchanged my Note 7 for an HTC 10 on Monday 9/12, the lady that helped me told me that i could go back and exchange the HTC 10 for a replacement Note 7 once they get them in stock. She said it would be one to two weeks and that i would have to keep checking in to see if they had them in, there was no wait list or anything like that.
But you're right, the in-store people mostly don't know. i had gone the day before, Sunday 9/11, and the person i talked to that day told me that i would have to hold onto my original Note 7 till they got replacements, that they weren't doing any exchanges.
Click to expand...
Click to collapse
yea man, theyre ridiculous for sure lol i am diggin the s7 edge but would definitely like to get the Note 7 back once in.. it wasnt our fault they recalled the device lol i am hoping when they get them in stock that i can just deal over customer service instead of the store.. he seemed oblivious still at the whole process.
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People in Canada can exchange today!
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Cbass15 said:
People in Canada can exchange today!
Click to expand...
Click to collapse
Thing is how many were sold in Canada and they said up to 22,000 by end of month.
from what i have been reading on verizon forums I do believe you need to exchange your N7 for another device before Sept. 30th and once new N7 devices are available you can switch back.. ive been told this over the phone and many others onthe forums.. you can ONLY switch your exhanged "loaner" device for another N7 of course..
i really hope this is true and wish Verizon would post this process publicly if so
I just got an email from Samsung that retail outlets should have replacements by 9/21. Can't wait to dump this Verizon loaner.
guthrien said:
I just got an email from Samsung that retail outlets should have replacements by 9/21. Can't wait to dump this Verizon loaner.
Click to expand...
Click to collapse
on phon3 with vzw tryna see if i can still exchange it, she dont know so contacting another dept to find out.. such a pita
That's for sure the case and they can jerk you around all they want but it will happen. When I exchanged my Note for the HTC 10 they didn't have a list or anything but I made it clear in no uncertain terms I'd be dumping it on their counter for a Note 7 the day they returned. They completely agreed but there was no system in place. They were confused despite there being others there doing the same. Just check in every day do they have it? Show up with your phone. Problems? Keep asking to speak to a manager. You're not going to get answers ahead of time because they just don't know.
guthrien said:
That's for sure the case and they can jerk you around all they want but it will happen. When I exchanged my Note for the HTC 10 they didn't have a list or anything but I made it clear in no uncertain terms I'd be dumping it on their counter for a Note 7 the day they returned. They completely agreed but there was no system in place. They were confused despite there being others there doing the same. Just check in every day do they have it? Show up with your phone. Problems? Keep asking to speak to a manager. You're not going to get answers ahead of time because they just don't know.
Click to expand...
Click to collapse
after an hour n 20min., she called the store and then in their policies it clearly states we can exchange n7 for another "interim" device and back to the n7 when available.
you can even trade the interim device for another non n7 but in that situation it would be a restocking fee.
she clearly documented my account with the store rep and their managers nameand all the details. I also recorded the entire conversation this time.
she also said vzw is supposed to notify us when they have them no later than the 21st but i surely will call them every day lol
luckily she called my store so when i go in i have names and documentation on my account.
the interim phone does need to be in good shape so dont damage your "loaner" lol
Nice. I have my loaner in a box, I hated it. I only kept it so I wouldn't get jerked around getting my 7 back. I do not believe they will call us, every news report said Verizon won't have a replacement for everyone on first pass and knowing them they will sell them to new customers too. I'm sure they had the largest initial sell through.
guthrien said:
Nice. I have my loaner in a box, I hated it. I only kept it so I wouldn't get jerked around getting my 7 back. I do not believe they will call us, every news report said Verizon won't have a replacement for everyone on first pass and knowing them they will sell them to new customers too. I'm sure they had the largest initial sell through.
Click to expand...
Click to collapse
hopefully everyones buyin the Apples lol. i broke my initial n7 so best believe i bought a glass protector and a otterbox defender for my interim s7e just in case lmao
They still have no idea when they will be in. Could be up to a month is what she told me on phone despite Samsung's email. This whole experience has become so frustrating, maybe a different phone is the right idea. I had a moment of madness where I thought I'd go get the 7Plus to spite...myself? Ugh.
guthrien said:
They still have no idea when they will be in. Could be up to a month is what she told me on phone despite Samsung's email. This whole experience has become so frustrating, maybe a different phone is the right idea. I had a moment of madness where I thought I'd go get the 7Plus to spite...myself? Ugh.
Click to expand...
Click to collapse
never would i even consider lol. if anything id go to another android.
they said no later than 21st and stores should have em as early as next week.. hopefully theyre being overnighted by Samsung lol
elliwigy said:
never would i even consider lol. if anything id go to another android.
they said no later than 21st and stores should have em as early as next week.. hopefully theyre being overnighted by Samsung lol
Click to expand...
Click to collapse
21st is next week :silly:
jjayzx said:
21st is next week :silly:
Click to expand...
Click to collapse
it says specificaly "no later than September 21st." they make it sound like they might be available prior to that day
elliwigy said:
it says specificaly "no later than September 21st." they make it sound like they might be available prior to that day
Click to expand...
Click to collapse
I just thought that you thought 21 was farther away. But yea some places might have it Monday the 19th.
Ok so many different forums started... I'm leaving my rant here.. Haven't read all these and I'm not...I'm on phone right now with Verizon as I'm writing this... I ordered the s7 edge to replace my note 7. She said
(1)Samsung is going to send out an update to disable our notes.
(2) when you trade in your device your locked into a 2 year contract. The 1 year upgrade Samsung doesn't apply to us.. She said that it only applied to new devices... She said that the note 7 is being played add if it never existed. So I asked well my phone is cracked on the back I can go through insurance and get a s7 and keep my upgrade. She said no assurion is acting like the phone doesn't exist also.. What about the money I paid into the insurance.. She said today should be refunded also back to you.
So in saying this. Buy the phone you want for the next 2 years, make sure the refund you also your insurance money. I don't know what I'm going to do or get now... As I told her if the phone never existed I would still have my note 4.. Not locked into a 2 year contract for a inferior phone
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That's why Verizon and Samsung can kiss my ass. I'm not downgrading to make them happy. I'll take. My chances. Something happens, I'll buy a Note 4. Screw them. The Verizon people are clueless idiots anyway. You ask 10 of them, you get 10 different answers.
Call back, you will get a different answer. If you don't like that one, go to Chat and get a different one again.
Like this one. "There will be no further updates to the Note 7" then.... "Samsung will send an Update to disable all Note 7's".
heh heh heh....
whoofit said:
Call back, you will get a different answer. If you don't like that one, go to Chat and get a different one again.
Like this one. "There will be no further updates to the Note 7" then.... "Samsung will send an Update to disable all Note 7's".
heh heh heh....
Click to expand...
Click to collapse
If you block updates then this isn't an issue but the carriers may disable the IME#. Normally if an IME is disabled the phone doesn't immediately stop working, it can just no longer be activated.
Ha, well I've been ignoring the green battery update for a while now, and I'll continue to ignore it. I cancelled my order for the S7 Edge even though the clueless Verizon tech told me that upgrade wouldn't be held against me and I'd still be able to upgrade anytime if something I like comes out. I'm not green enough to fall for that one Big Red! Taking my chances also, until the next Note drops or something similar.
jellyhead said:
If you block updates then this isn't an issue but the carriers may disable the IME#. Normally if an IME is disabled the phone doesn't immediately stop working, it can just no longer be activated.
Click to expand...
Click to collapse
Yep. If an IMEI is blocked your phone gets "suspended". It's like you didn't pay your bill. This is a bad situation for every Note 7 user out there... Very disappointed but hopefull for a killer lineup next year
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Killer line up that I'm not eligible for until the year after lol
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Is there a deadline to return the note 7 and get your money back? I'd like to keep it until the s8 or new note comes out but worried they will charge me in full for it.
I just got done discussing the whole deal with a manager. Told me that all Notes must be returned or we'll see a charge for the full amount in our next bill. Take it for what it's worth. I wouldn't put anything past these a$$ clowns.
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Wow, my bill is due tomorrow. Better start saving.
droidiac13 said:
I just got done discussing the whole deal with a manager. Told me that all Notes must be returned or we'll see a charge for the full amount in our next bill. Take it for what it's worth. I wouldn't put anything past these a$$ clowns.
Click to expand...
Click to collapse
Like we've been saying talk to 10 different reps, get 10 different answers. I'm not sure they can do that, if you haven't broken anything. Recall or not.
Lawsuit http://gizmodo.com/samsung-hit-with-class-action-lawsuit-over-note-7-1787927496
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Bern612 said:
Lawsuit http://gizmodo.com/samsung-hit-with-class-action-lawsuit-over-note-7-1787927496
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Click to expand...
Click to collapse
Hey, it's something. But I don't recall anyone's data catching fire. Besides, the real injuries were suffered having to deal with the phone swap....twice. But looking on the bright side I suppose $2.67 is nuthin' to sneeze at. That is, for the lawyers because they can multiply it by 2 million.
I actually called them, to get in on it lol...But waiting to hear back from them to see if they can put in an addendum to add the carriers. About locking is into another 2 year contract.. Now if that could be achieved it would be worth it
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Bern612 said:
I actually called them, to get in on it lol...But waiting to hear back from them to see if they can put in an addendum to add the carriers. About locking is into another 2 year contract.. Now if that could be achieved it would be worth it
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Click to expand...
Click to collapse
Hope it works out for you. I know there will be other lawsuits in the future. One's that may yield a bigger settlement to us users.
It's pretty typical for members of a class action suit to have to agree not to hold Samsung accountable in the future when the suit is settled. This mean any subsequent suits are not able to be brought by the members that signed on to the last one.
Oh I'm not signing up to be in lawsuit.. Just wanting to give more ammo..I mean you're right..About more lawsuits, but the next one and the one after that will use the info from the previous litigation I assume
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If Verizon tries to charge me for a device they willingly erased all charges for they be facing a class action lawsuit. This recall is also voluntary. Samsung had to put the recall out, but we don't have to participate. Verizon just wants us to, to clean things up on their end. I don't foresee them being allowed to charge us for something they dismissed. People don't participate in recalls all the time. They don't repossess or pull car notes if the owner doesn't participate.
Where does it say in the text message from Verizon that this is voluntary.. Everything I see from Verizon said this is mandatory..ok I'm wrong. Samsung is saying it's a voluntary recall, but if you call Verizon they say it's mandatory... And they will be turning off phones.
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I used up a lot of my minutes and went over my minutes trying to get this whole thing handled, so I asked verizon for an refund and the refund was provided. Very easy.
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Got a box saying that I need to return the phone within 7 days or I have to pay the full price. I got the box on 10/4 but barley received it yesterday...so I'm way past my 7 days. My EIP says 1,600 (from the 1st note and now this note) but my monthly bill still says that I'm paying monthly for the phone as usual. I then told the representative that I talked to over the phone and she asked the higher ups about if me having to return the phone was mandatory. She said that Samsung had told them that they're going to end up blocking the IMEI's and that I'd end up with the brick phone. I was afraid that they would block the IMEI's but it looks like they're finally going to do it...so just giving ya'll a heads up. As much as I want to keep this phone because of my short term memory and the ability to take notes on the fly...I can't
Leelouster said:
Got a box saying that I need to return the phone within 7 days or I have to pay the full price. I got the box on 10/4 but barley received it yesterday...so I'm way past my 7 days. My EIP says 1,600 (from the 1st note and now this note) but my monthly bill still says that I'm paying monthly for the phone as usual. I then told the representative that I talked to over the phone and she asked the higher ups about if me having to return the phone was mandatory. She said that Samsung had told them that they're going to end up blocking the IMEI's and that I'd end up with the brick phone. I was afraid that they would block the IMEI's but it looks like they're finally going to do it...so just giving ya'll a heads up. As much as I want to keep this phone because of my short term memory and the ability to take notes on the fly...I can't
Click to expand...
Click to collapse
quite a few threads of this nature should of pigged back off of one of them to get more exposure. but where did you get the phone from in the first place tmobile or samsung and who sent you the box timobile or samsung. I mean I assume tmo if you have an eip but they just sent you a box without you contacting them?
playya said:
quite a few threads of this nature should of pigged back off of one of them to get more exposure. but where did you get the phone from in the first place tmobile or samsung and who sent you the box timobile or samsung. I mean I assume tmo if you have an eip but they just sent you a box without you contacting them?
Click to expand...
Click to collapse
Yeah I understand :/ and I got it from T-Mobile. I got both of my Note 7's (replacement and current) device at a T-Mobile store. The box is from T-Mobile because it says T-Mobile discounts on the box and inside it has the paper that says if I don't return it days I'll have to pay a fee*. The star then redirected me in small letters saying that the fee is equal to T_Mobile's cost to replace the device. In other words, the $900. I didn't even contact them though, that's the thing. They have it written there that I called about having to send it in and that I was going to keep it, it was fine, and that I can still take advantage of returning the phone and getting my money back when I want to upgrade. So that's why I wasn't worried. But now with Samsung blocking the IMEI's, I have no choice in the matter.
Leelouster said:
Yeah I understand :/ and I got it from T-Mobile. I got both of my Note 7's (replacement and current) device at a T-Mobile store. The box is from T-Mobile because it says T-Mobile discounts on the box and inside it has the paper that says if I don't return it days I'll have to pay a fee*. The star then redirected me in small letters saying that the fee is equal to T_Mobile's cost to replace the device. In other words, the $900. I didn't even contact them though, that's the thing. They have it written there that I called about having to send it in and that I was going to keep it, it was fine, and that I can still take advantage of returning the phone and getting my money back when I want to upgrade. So that's why I wasn't worried. But now with Samsung blocking the IMEI's, I have no choice in the matter.
Click to expand...
Click to collapse
where did you read that they are blocking your imei's. I did not see that anywhere now I did see people having there imei #'s blocked after returning or giving up their phones.
If you got at a tmobile store, why are they having you ship it back? On both my original note 7 and the replacement one, I dropped off in a tmobile store. The first one I had pre-ordered online from tmobile, the replacement I picked up at a tmobile store when that wave of replacements was in stock.
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amyf27 said:
If you got at a tmobile store, why are they having you ship it back? On both my original note 7 and the replacement one, I dropped off in a tmobile store. The first one I had pre-ordered online from tmobile, the replacement I picked up at a tmobile store when that wave of replacements was in stock.
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Click to expand...
Click to collapse
It could be a new policy in place. I know I just dropped of mine as well. If it is indeed a new policy, I do not think it is a good one.
mgbotoe said:
It could be a new policy in place. I know I just dropped of mine as well. If it is indeed a new policy, I do not think it is a good one.
Click to expand...
Click to collapse
Definitely not. I'm glad I didn't have to wait for boxes to ship out the phones in. My eips are all corrected. Though I still have a negative balance on my tmobile account I'm not complaining lol
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amyf27 said:
Definitely not. I'm glad I didn't have to wait for boxes to ship out the phones in. My eips are all corrected. Though I still have a negative balance on my tmobile account I'm not complaining lol
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Click to expand...
Click to collapse
You should pay your monthly bill regularly, lol. I called tmobile and also read some horror stories. The bill WILL catch up. I told the lady I dont have 500 dollar sitting around to fork up in one bill, she laughed. I told her I am being serious. She said I should pay my monthly bill as I normally do and that in the next bill or two the system will catch up and I do not have to worry about paying a huge bill at once. Mine was at -1000 something, when I got my new bill it was at 240? Mind you, I did not pay my previous bill due to all this non sense...so TWO bill came out to be 240 and I knew that was not the case. My previous bill was about 190 and I knew my new bill is DEFINITELY not at 50 dollars lol. I am on family plan
mgbotoe said:
You should pay your monthly bill regularly, lol. I called tmobile and also read some horror stories. The bill WILL catch up. I told the lady I dont have 500 dollar sitting around to fork up in one bill, she laughed. I told her I am being serious. She said I should pay my monthly bill as I normally do and that in the next bill or two the system will catch up and I do not have to worry about paying a huge bill at once. Mine was at -1000 something, when I got my new bill it was at 240? Mind you, I did not pay my previous bill due to all this non sense...so TWO bill came out to be 240 and I knew that was not the case. My previous bill was about 190 and I knew my new bill is DEFINITELY not at 50 dollars lol. I am on family plan
Click to expand...
Click to collapse
It was neg.700 before the last bill update. Last bill updated it was neg.400. Eips look correct now.
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I ordered the iPhone 7 Plus and they told me to actually hold on to this phone until I receive it. Lolz
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Addiso said:
I ordered the iPhone 7 Plus and they told me to actually hold on to this phone until I receive it. Lolz
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Click to expand...
Click to collapse
How, they keep saying I have to go in store and return note 7 before iPhone 7 plus?
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I had significant eip amount to order another device without returning it first, is what the rep at tmobile told me.
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I was afraid of this as well and pulled the trigger on the swap 10 days ago. I hope this gets out there so people don't get stuck with a $900 paperweight.
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I ended up finding out from another post that they're forcing those of us who financed and haven't exchanged or imo "downgraded" to pay for the Note 7 on our next bill... here's mine:
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I've tried arguing with several reps that I want to hold out until the S8 comes out but they won't let me do it. So I'm considering throwing it on a 0% interest credit card and waiting until the s8 or next Note or until Samsung bricks it (this is assuming I'd still be able to return it when either happens). Ugh this whole situation just sucks ?.
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Hmmmm, I haven't seen anywhere that anybody is forced to return their Note 7 and I've been monitoring the situation pretty closely. I do know that once you start the exchange process, that phone's IMEI will be blocked. Now, I know when talking to T-Mobile reps you must take what they say with a grain of salt, but when I was last there, (Oct 27th) I was told that there was no time limit as of yet to return the Note 7. Samsung's site still says the recall is 'voluntary'.
Hello to all, I also plan on riding the wave out. I hope they don't kill it, so I haven't reached out to T-Mo or Sammy. Just hanging on to my phone and continuing to enjoy every bit of it. I have also disabled upgrades using Package Disabler Pro or something to that effect.
Sucio42 said:
Hello to all, I also plan on riding the wave out. I hope they don't kill it, so I haven't reached out to T-Mo or Sammy. Just hanging on to my phone and continuing to enjoy every bit of it. I have also disabled upgrades using Package Disabler Pro or something to that effect.
Click to expand...
Click to collapse
@Sucio42 I'm doing the same thing, good luck !
Just an fyi - they just disabled all updates to Samsung Pay for Note 7
SharpD0g said:
@Sucio42 I'm doing the same thing, good luck !
Click to expand...
Click to collapse
Sucio42 said:
Hello to all, I also plan on riding the wave out. I hope they don't kill it, so I haven't reached out to T-Mo or Sammy. Just hanging on to my phone and continuing to enjoy every bit of it. I have also disabled upgrades using Package Disabler Pro or something to that effect.
Click to expand...
Click to collapse
playya said:
Just an fyi - they just disabled all updates to Samsung Pay for Note 7
Click to expand...
Click to collapse
Anybody got an .apk for the un-updated version of Package Disabler Pro? The devs on the Playstore are working with Samsung to prevent us from blocking system updates. I just found out T-Mobile updates are going out tomorrow 11/5 to limit us to 60% battery, it will turn from green to grey! My Package Disabler already updated and all System updates are removed! I'd suggest some of you check right away!
RaymondPJR said:
Anybody got an .apk for the un-updated version of Package Disabler Pro? The devs on the Playstore are working with Samsung to prevent us from blocking system updates. I just found out T-Mobile updates are going out tomorrow 11/5 to limit us to 60% battery, it will turn from green to grey! My Package Disabler already updated and all System updates are removed! I'd suggest some of you check right away!
Click to expand...
Click to collapse
It's in note 7 forum...http://cloud.tapatalk.com/s/581d5abb1d641/com.ospolice.packagedisablerpro_6.3_HiAppHere_com.apk
This may work...
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