disappearing pictures - Samsung Galaxy S7 Edge Questions and Answers

HELLO everyone.
Please help me with the further painfull problem.
I bought brand new s7 edge. It was great phone. Somehow it transformed in photo destroyer. It has got 64 gb sd card bought brand new also. I save images to phones internal memore and sometimes to sd. It corrupts my photos on regular basis...
I feel like this pgone become piece of ****. I cant actually handle disappearing photos...
To clarify things, i use android ftom the ages of s2. I am familiar with how it works pretty well. However i cant find any logical explanation for that. Please have a look at images attached.
This phone became nightmare. In case of impossible recovery, it is possible to open law case against samsung? It sounds the same as vw selling cars with diesel gas emmision trick. Or even wors imagine buying brand new cars with no brakes.
My sd card works fine. All the photos and videos i took were good for some time. Afterwards it become corrupted.
Quick pick doesnt help. Nomedia files doesnt exist. Tried clearing cach of apps, cleared phone cach through recovery. Phone is full stock.
Sorry if its duplicate thread but xda search doesnt work...

Btw third picture is irrelevant. It showed up us corrupted so i tried uploading it. It seems to be good. Not sure about the others.

Looks like you're using a 3rd party gallery app, Google Photos? Have you tried the regular gallery app?

What is the make and model of the sd card?
Sent from my S7 Edge

Same thing was happening on my S6. Nearly all photos after every rom reflash were corrupted. And they didn't even work on other devices like computer etc. I haven't ever fixed that.
All You can do is download a app that does file recovery. It will scan Your phone for like 5 minutes and then show You all files. Eventually all those pictures will be back but with poor quality. They look like android has cached them or something. They are usually 100-300kb and have weird names with just numbers.

I will later on write the make of my sd card. I believe it is sandisk high class 64 gb bought brand new. Formated in phone. However pictures disappear not only from card but internal memory aswell.
As i didnt flash any roms yet i should be covered with warranty. I feel like this su edge is far from good. Could it be internal memory corruption? Or what...
Update no 1 to the situation:
It all started when i was taking pictures of the clouds. Camera app froze. So naturally i closed camera app and opened it again. Same happened. Shutter button was frozen. And the mini gallery button was unresponsive. Then i restarted the phone. It took ages. I noticed the blue notification led was on for a long time and restart itself took ages. The phone sit there for about 10 min with that blue light. I thought it was dead. It didnt respond to any button combinations, like power press or power long press. Even recovery combination didnt respond. And later on it booted.
Update 2. Now i performed media rescan. I see thumnails but then i press pocture it shows grey screen and same sort symbol of corrupted media file. I took some new pictures of my gf. Looked at them later on. Tried to send them through the mail to gf. She never received no email even though it was said "email was sent" on screen. After a while they was gone. Gone like never existed...

ProtoDeVNan0 said:
Same thing was happening on my S6. Nearly all photos after every rom reflash were corrupted. And they didn't even work on other devices like computer etc. I haven't ever fixed that.
All You can do is download a app that does file recovery. It will scan Your phone for like 5 minutes and then show You all files. Eventually all those pictures will be back but with poor quality. They look like android has cached them or something. They are usually 100-300kb and have weird names with just numbers.
Click to expand...
Click to collapse
So even after flashing new roms the same happened? I believe it must be faulty memory unit then. That is really sad. I never expected to buy phone for 820 euros and get this piecie of s***...

What happens when you select one of those photos? Do they display?.......
If so, then possibly your thumbnail cache is corrupt.
Try looking in both internal and external SD cards within the DCIM and Camera folders and remove any thumbnail folders, and also look within the Android folder on the root of both cards for your gallery app, and see if there are thumbnail or cache folders within there.
Its also worth trying to delete cache+data for your gallery app. If you remove anything, reboot before opening your app.
If they do not open on selecting, if you have a USB micro sd card reader, then try copying your external SD card contents to PC, format external SD card (via the phone, and not via windows) and copy back
Another thing to try is to clear cache+data for Media Storage.

madbeardo said:
So even after flashing new roms the same happened? I believe it must be faulty memory unit then. That is really sad. I never expected to buy phone for 820 euros and get this piecie of s***...
Click to expand...
Click to collapse
I think my leftovers were in some data folder or one of the folders in the root directory ( / ). But other than that I guess it has to be a faulty unit. Cause now my S7 Edge doesn't do that anymore.
But don't worry, faulty units are really COMMON. I've had quite many phones with different issues. Some of them had broken USB port, some used to restart every hour or two. But don't think that only Android phones have those issues. My IPhone 6 also had a broken call speaker. And yeah. You have to be REALLY LUCKY to get a device that isn't faulty nowadays.
And if You still have warranty then get a replacement.
Or just try doing a factory reset and maybe it will disappear.

My SD820 S7edge was doing the same thing. I was losing pictures regularly, but only while saving them to the SD card (Sandisk 64 gig). I've been saving them to the internal memory, have had no problems since.

Hello guys. Thanks you all for responds and suggestions. I probably find out what it is. It should be sd cars. I bought lexar 633x 64gb and PLEASE PEOPLE DONT BUY THEM. They appear to change their write permission on the instance without of any luck of going backwards. My explanation for disappearing photos from internal memory sounds like that:
As I explained how it happened for the first time, I used external memory at that instance. Camera app crashed. So I bet Some of the photos was ruined by Android itself because it wasn't able to write into card.
Right now I made full reset through recovery menu. Hopefully my photos won't disappear any more. In a mean time I won't be using any external memory just to clarify that my unit is not faulty. I don't wanna loose the feelings of appreciation for the samsung. You see, before s7 Edge I used note 2 bought back in London. It was brand new and I used it up until 24th of June of 2016. Battery was and still is perfect. I had marvelously enjoyed many different roms and everything I was able achieve with it. I wouldn't bought new one, but camera in the note was desent and it was probably this single reason as I am working as a video maker and hobbyist photographer...
Thank you all again. I will post here if anything comes up.

Glad you've got it sorted, that's why I asked what make the sd card was in my first reply, I had the same problem with a cheap card I brought, now I only by sandisk and only from genuine resellers, plus my photos are backed up to the cloud immediately after I've taken them.
Pete

Related

Guys, I THINK I solved the SD card issue...!

Guys,
Don't flame me... I haven't fully tested my theory, but so far it's working well!
As you know, MANY of us have issues with the card not being recognized sometimes; the device hangs; the camera doesn't capture images, etc.
Well, today I was trying to take some pictures facing downwards (of a leak in my car door), and I would just get a black image almost every single time.
I would then do a test and snap a picture of my garage, and it worked.
Back to the door, it didn't work.
Etc.
I wasn't sure if there wasn't enough lighting or what.
HOWEVER.....
I then realized that everytime the unit was pointing down, THAT is when it didn't work!
I examined where the contacts are on the card (top), and sure enough, it MAY be that by the force of gravity, one or two contacts are losing contact.
So I tested my theory.
I stuck my thumbnail (the REAL one, not a mini image ) under the card, and pressed it up.
EVERY single picture worked PERFECTLY.
No freezing! No black! No issues!
So, I took a small peice of paper, and slid it under the card, like a shim. (It was actually a piece of an envelope, so it's a big thicker.
Gentlemen... Since I put that paper underneath the card, my 8525 has worked flawlessly.
I just took 20 pictures, stored on the SD card, and not one issue!
And this is a 2GB Sandisk, by the way.
I will do more tests, but I am really feeling confident that this may solve some of our problems.
(I hope this is not a "welcome to last week" thread! I have seen LOTS of threads regarding the camera, freezes, and SD issue.. but I never read anything about solving problems with a piece of paper!)
Thoughts???
Hi Michael_514,
While I appreciate your efforts here, the one thing that seems to have solved ALL of my SD Card issues was upgrading to WM6. Nothing to do with gravity nor Elfen registry edits ... just a new OS.
While I think your tack, dealing with gravity and the directional orientation of the device is interesting, I think the heart of the problem exists in the drivers for the SD Cards, which were corrected (or at least ameliorateed) in the newer OS builds.
All the same, I am interested in your final results, so please continue this post.
All the best,
-pvs
Don't forget guys, maybe you are both right! We should not assume that everyone has the same problem - though the symptoms may be the same. Actually, when reading the many posts on this issue, I AM convinced there is in some cases a poor contacts issue that will afect the camera and other software/files on the SD card. I am also convinced there is in other cases a driver/software issue that may well be improved with WM6.
Always be cautious, yet open minded about claims from folks to have solved an issue. It may be for some but not all, and a different solution may exist for others.
Mike
Point taken, Mike. Thanks for that!
Just tried it. I will keep you informed tomorrow.
Thanks for the responses, PVS & Mike.
Mike -- Love your 'have an open mind' role! I guess that's why they call you a Moderator!
I would agree with Mike... both answers could be correct.
I am convinced that 90% of our Hermes woes ARE SD Card related.
I feel that because I had these units for 7 straight days, in use almost all day, with not one crash or hang...
..and then on day seven, I did a SD Card copy/paste, to switch cards with my dad's unit, and from that day on, freeze.. freeze.. freeze... Sometimes the unit is great for three days, sometimes, 3 reboots in one hour are required....
...Same thing happened when I reinstalled the firmware....
...that I just 'knew' that the freezes and hangs were DEFINITELY related to my swapping of the cards. Especially since I installed no weird apps.
Dirty contacts; bad connection; bad card controllers; I KNEW that my woes were not 'OS-related', 'sbd Pocket-plus-related', nor firmware related... Especially since I did three reinstalls of the firmware.
PVS - I totally agree with you. Perhaps WM6 has some better error checking, or a better algorythm for handing missing bits over the card bus.
I know a little about how computers and electronics handle this. It's why you can make a scratch in a CD, and it still plays. Check bits / error correcting / over-sampling / etc. etc.
I agree that a more advanced OS, like WM6, can better "handle" missing bits.
..but I am trying to get to the root of the problem.
I just went to the bathroom and took about 30 photos while sitting there . ALL 30 worked! No black photos. No "New SD Card Inserted" message. No freezing. 30 on 30. I am thrilled so far!
After spending three weeks racking my brains out, dealing with the problems, I am starting to truly feel like I may be on the right track.
Let's keep our minds open... Let's remember how many 8525 issues do point to the cards. Let's keep in mind that half the people love their Sandisks, and half the people love their Kingstons.
A new OS may solve people's problems, as could a piece of paper jammed in there to make the contacts tighter.
I spent $720 on two of these units, and let me tell you.. I MISS MY 8125!
I am as eager to solve this as anyone. I use this machine for business. It's not just a hobby for me.
Maybe we are on the right track...!
Let's see what others say...!
I will keep everyone posted.
I do have to laugh at my make-shift solution, though! There is something funny about staring at my unit, with a little piece of envelope visible under the SD card. Talk about a low-tech solution to a high-tech problem!
M
Michael_514, I love your theory. I hope it's that easy a solution for some of us if not all.
It seems from reports that Sandisk cards have this problem more often?
If owners could report their card's thickness using a micrometer, this might help confirm if an electrical contact issue is more likely?
My Corsair 1Gb card is 0.70mm thick, just behind the electrical contacts.
I've had issues with the card not being detected both with WM5 and now WM6. One time was fixed by wiping the contacts clean, but other times ejecting & reinserting the card make no difference. I've ignored the problem and many hours later the card would be visible again.
When I read your post, I straight away folded up some paper and pushed it in above the card, on the same side as the contacts - the memory card was still accessable within the phone, so I'm thinking my issue isn't a physical one.
Next time the card vanishes from explorer, I'll insert some paper to shim it towards the contacts and see if it helps.
Has anyone pulled apart their phone? I'm wondering if perhaps there's some type of pressure applied to the back of the card forcing it to contact electrically? Maybe if this is a mechanical device it is getting stuck?
My old phone's SD card slot broke when I dropped it once and it no longer ejected cards normally, but still worked perfectly.
Cheers! Oggy.
Hi there!
I just wanted to confirm where I put the paper.
I put it UNDER the card, effectively 'pushing the contacts up'.
That is where I stuck my thumbnail when I could not take a successful picture of my car door.
When I said to myself, "Why do all photos of the sky work, but not photos of the ground??", that is when I realized that I wanted to "push it up".
And in terms of the:
This firmware vs. that firmware...
Kingston vs. Sandisk...
WM5 vs. WM6...
Made in Taiwan vs. Japan...
Those are NOT the answers.
Too many people in too many threads have proven that.
I am not saying my method is correct... I will need a week of testing... But I know people DID have problems with WM6. People DID have problems with Kingston. People DID have problems with 512MB.
I started another Kingston vs. Sandisk thread, and reading those responses has shown me that it ain't the answer.
And as Ogier says, "I've had issues with the card not being detected both with WM5 and now WM6."
So, that also isn't the answer.
Let's all keep our fingers crossed, because I HATE rebooting this unit!
But to confirm, I put the paper underneath to 'force up' the contacts....!
@ Michael_514
Just another thought. There is also a difference between photos of the sky and photos pointing down and that is the light level. I know you are testing the idea about the contacts and angle of the phone, but to confirm it's nothing to do with the light level sensor/software you might need to test by taking high light level pics (pointing downward at a lamp say), just to rule out any light level sensor issue. I have noticed that the camera seems to incrementally adjust light level but in general it will be at a different setting pointing up as opposed to down.
As I say just a thought and something to rule out or in.
Mike
I don't know if this is disappointing but I have tested this method during the weekend and it does not work. I have definitely inserted the shim under the card so to push the contacts up. After some time my card is partially lost meaning some programs will not run. This morning I'm in the office and I have replaced the shim to sit just under the contacts and not under the entire card. I will keep you posted although I don't trust it will work.
SD troubles
hi guys,
ive been looking at these SD card related threads in the past and was thankful that my hermes seemed fine...
UNTIL
the speaker connection popped out and i opened the phone to connect it back up. everything when fine and the speaker is working but the sd card refuses too show up. now ive tried putting paper under and above the SD card and ive also changed my ROM to two different WM6 flavours. im sure all the connectors are plugged in but i really need my SD card to be shown.
Anybody experience something similar or have and idea's on how to get it working again. it only stopped working after i removed the back panel, connected the speaker back up and then closed it.
thank you,
Drooch
drooch said:
hi guys,
ive been looking at these SD card related threads in the past and was thankful that my hermes seemed fine...
UNTIL
the speaker connection popped out and i opened the phone to connect it back up. everything when fine and the speaker is working but the sd card refuses too show up. now ive tried putting paper under and above the SD card and ive also changed my ROM to two different WM6 flavours. im sure all the connectors are plugged in but i really need my SD card to be shown.
Anybody experience something similar or have and idea's on how to get it working again. it only stopped working after i removed the back panel, connected the speaker back up and then closed it.
thank you,
Drooch
Click to expand...
Click to collapse
Not much to suggest other than open up again - double check connections and hard reset if it still does not work.
Mike
ive checked the connections and they seem fine, i really cant put my finger on what has changed from me opening it and then closing it. the only difference is that there is no void sticker anymore! is there anyway to see if it still see's the sd card slot or if the OS diesnt even think its there.
Ive tried HR and ROM changes, so its something hardware wise.
Drooch
drooch said:
ive checked the connections and they seem fine, i really cant put my finger on what has changed from me opening it and then closing it. the only difference is that there is no void sticker anymore! is there anyway to see if it still see's the sd card slot or if the OS diesnt even think its there.
Ive tried HR and ROM changes, so its something hardware wise.
Drooch
Click to expand...
Click to collapse
Maybe you said, but does the card work ok on a PC card reader? Just wondering if the card formatting is corrupted?
Mike
Again, after rechecking this method, putting two pieces of paper just under the contacts area of the card I still get the "once every 6 hours" normal card failure. I just remove the card, wait 5 seconds and insert it again. That's it for me.
Hi All!
Two interesting discoveries..!
First of all, so far, so good.
I did not have to reboot my once since Friday. Today is Monday, and not one single freeze. Normally, I like to reboot every few days just to 'clean it up', but I am going to leave it until it freezes.
Friday evening, Saturday, Sunday, this morning...
Not one system hang.
However, I did take a few pictures that came out black. That's the bad news.
I have not looked at other threads yet, but as Mike alluded to, above, there IS something wrong with the light sensor.
Remember how I said I had problems photographing my leaky car door, but then other pics were fine?
Well, yesterday my father said to me that he took a few pictures of items in his showroom, and some items would NOT be able to be photographed!!! He said that he has some gift items with SPARKLES, and he could successfully capture photos of items without sparkles, but when she shot the sparkly items, he saw black.
Then I thought about the pictures I was taking, the pictures WERE of dripping water from my car door.
I think that a unit that hangs, or an SD card that's not recognized, MAY be a totally separate issue than black pictures.
But that still doesn't explain how I was able to take all sorts of photos when my thumbnail pressed on the SD card.
In any case, like I said, I have been extremely successful with 'no black' pictures this weekend, and have not rebooted my device since Friday. This is a miracle for me.
I just removed and inserted a clean shim.
If I could get another three days without a reboot, I will be jumping for joy!
My unit just hung!
I had disconnected the unit from the Activesync USB cable.
Went upstairs.
Came back to find the unit on (Backlight on) and the unit was very hot, with the battery being sucked down 1/2.
I had set an Alarm for 1:00pm, and it's now 2:10pm. It started playing a second or two of the Alarm sound just now. And that was it. Very hot to the touch.
But I am happy that this is my first re-boot since Friday.
These hangs/black photos/hot battery drains may all be different issues, but I am still definitely leaving my shim inside the card. No reboot since Friday is a big improvement for this unit!
Good day
I recently upgraded my TyTn from WM5 to WM6. Since upgrade 1GB and 2GB Apacer micro SD's that worked fine are not recognised by the phone.
Am I missing any setting in WM6? Can someone please help as I need to access info on the cards ASAP.
Thank you
Just got my new PQ1 2G card and replaced my old 2G Sandisk. My first impression is speed - much better with the PQ1. Also the general feeling is that it fails less or not at all. I have to work with it for the next 72 hours to give you my statistics comparing it to the Sandisk.
I'll keep you posted.
NO. This feels the same as my old Sandisk 2G memory. Every 4-5 hours my SD card stops responding. Mind you in the PQ1 case I can still see the card with my Explorer and even see the directory structure and the files. They just can't run. The messege I get is the progrmam is not found.

Phone keeps rebooting

Pretty much anytime I try to use YouTube, or play a game, or just do almost anything except Phone/Text/Internet... my phone will stop what it is doing a do a full reboot. It's really getting on my nerves now.
There are some other forum discussions out there on this, but they are all with Android devices in which people have rooted their phone and messed something up themselves. For a completely stock, non jacked around Focus... does anyone have any idea what is causing this?
Does this just sound like a defect Samsung will have to deal with directly?
I had and HTC HD7 that did that (re-boot) constantly. I was lucky enough to flash it with a clean rom and everything worked perfect.
Unfortunately there are no roms for the Focus, so take it back for exchange/refund or some kind of swap under warranty.
This problem happens to me, but that's only because I have a 32 GB SD card in. Are you sure you didn't put an SD card in your Focus?
No SD card for me. I really don't have a lot of music or pictures on my phone so the stock memory is fine with me. It stopped doing it this last weekend so I may have lucked out.
I actually swapped my old Captivate with someone back in December yo get this phone, so getting it exchanged or using the warranty is probably not an option. Ugh.
Wow, so I replied too soon. It's doing it again while I'm trying to use Netflix. AARRRRRRR
LS1Jabroni said:
No SD card for me. I really don't have a lot of music or pictures on my phone so the stock memory is fine with me. It stopped doing it this last weekend so I may have lucked out.
I actually swapped my old Captivate with someone back in December yo get this phone, so getting it exchanged or using the warranty is probably not an option. Ugh.
Click to expand...
Click to collapse
With no intent to offend, are you sure there is no card installed in the MicroSD slot under the back cover? You have actually taken off the back cover and looked at the empty SD card slot? I ask because you say you swapped someone for it, so maybe they installed the card before you got it.
If not, have you tried a hard reset?
Ya.... try doing the three finger reset if you already haven't done so. And yes, check that memory slot. Who knows even if they put a 4GB card in there, it still might not be working properly.
No offense taken! I just confirmed there is no memory card inside.
Won't the 3 finger reset automatically format my phone? Do I need to sync with my Zune before I do this to ensure all of my pictures and internal data isn't lost?
yes, sync with zune to save your photos and videos, Windows Live will save your calendar settings and contacts, and you'll have to reinstall your apps. You will lose any saved text conversations.
So my phone reset this weekend after trying to take a picture, and is now executing an infinite reboot cycle on the Samsung logo. I can't even do the 3 finger salute to re-format and start from scratch! No SD card fyi.
Has anyone tried sending their phone back to Samsung Repair center. Since the phone hasn't even been out for a year they said it would most likely be covered under manufacturers warranty, however they said I would need to provide a receipt, but since it was a gift from a family member all I have is the original box. They didn't keep the receipt (it was purchased online).
Just curious if someone else has had a similar issue. I figured taking it to an AT&T store will do me no good since Managers bonuses are directly tied to any replacements or damaged goods they take back if it wasn't purchased in their store.
did you guys figure out a solution to this? my phone keeps restarting now... at least 20 times a day!!! this is ridiculuous!! i bought this one last november and i'm pretty sure it's too late to complain.
what did you guys end up doing?
I am sorry to tell you this, but I had to buy a new phone. I discovered that one of the three golden battery contacts was bent. Tried everyone with no luck.
Sent from my SAMSUNG-SGH-I997 using XDA App
You should go warranty.

[Q] Lots of photos got corrupted during copying to PC!

I was just this moment ago proceeding to move all the photos that had been saved to the MicroSD inside my GT-i9505 to the PC via USB connection. I was using the default MTP/PTP(?) explorer interface to find my photos.
I must've had something like 3GB worth of photos and videos on the card (I went a bit crazy with the camera in recent weeks!) and thought there would be nothing wrong with moving them off the card and onto my PC's hard disk. The whole moving process took quite a while so I thought I'd leave it to do its thing and then come back once it had finished.
But when I did, I noticed something bizarre - the folder was reported to come in at 2.55 TB (yes, *terabytes*!). I thought it was a silly Windows Explorer bug, but I reopened the window and checked Properties, and yup, still 2.55 TB. The drive partition I moved them to was compressed so I didn't actually need that much space, but it was still worrying. I checked some of the files and realised a fair amount of them were reported to be 3.42 GB each! The compressed size (size on disk) Windows 7 reported on the other hand was only 4 KB. Uh-oh. I tried to open them but Windows' own picture viewer had errors with them. I checked one file through a hex editor and noticed the majority of the file was just blank data followed by a smidgen of data at the very end, with no sign of headers.
So somehow, by doing something as innocent as moving photos and videos off of an S4-mounted MicroSD card, they got corrupted beyond repair in the process! What the hell?!
I'm gutted. Out of a total of 1,029 files and roughly 3GB, I managed to recover only 265 JPGs and 793 MB. Why did this happen? Is this a known issue with the phone or with MicroSD cards? I'm wondering whether it's anything to do with the MicroSD card I used - a non-brand specific 16GB one bought from my local Maplin and in a Maplin cardboard packet (online link at maplin.co.uk/micro-secure-digital-sdhc-memory-card-228011). The odd thing is that the phone and the OS reported no problems with the card, and the photos and videos saved to the card were fine and perfectly viewable on the phone just before I moved them off. As it is, I've now got 2 1/2 TBs worth of (presumably) permanently-damaged media files. Is there anything else I can do?
What I'm using, as follows:
Samsung Galaxy S4 GT-i9505
16GB Maplin-brand MicroSD card
Windows 7 32-bit
If you need any other specs, let me know.
No handy words of advice for next time, then?
This is what i do if i want to move ANY type of file from phone to other storage. I COPY, NOT MOVE files first to the destination that i want to and if they are successful then i will delete the other files from the phone. That way, if they do corrupt on destination, at least you still have originals because you copied only.
Hope this helps.
Yeah, sounds like something I'll have to remember for next time.
I wish I knew exactly what the cause was. It could've been anything - the drive partition and/or its compressed state, the MicroSD card, the rather crappy MTP interface forced upon by Google, the large volume of the media I was copying (like I said, it was over 1,000 files).
I have a small feeling it might be the last one somehow, as the photos stored directly on the phone (of which there weren't that many before I switched to MicroSD) moved across to PC in perfect condition, as did the screenshots I also captured. Furthermore, I decided to do a quick test with the MicroSD by picking a random spot and repeatedly pressing the camera button/icon to take as many photos as possible in a short period of time. I managed to make over 100 before I got bored, but when I moved them off the card in the same manner as before (phone mounted to USB, MTP interface) they came out unscathed and not in any ballooned size.
Has anyone else ever come across any issues with moving large amounts of files at once between PC and phone-mounted MicroSD? The only other time I did a very large mass transfer was with some various ROMs for emulator use to my Nexus 7 tablet's onboard storage, and as far as I know they all came out fine.
It's frustrating when it seems like a problem such as this one is totally alien and googling can't help with jack.

SD Card Issue in S5

Hello All,
Im Hoping Someone Would Be Able to Help me with an issue....
ive got the samsung galaxy s5 SM-G900I with telstra here in Australia, on the 26th of last month i went to my fathers wedding, i was taking photos on my phone with the camera it spent most of its time on the camera app (once closed itself down prob due to inactivity) anyways after a while it stopped taking pictures.... the capture button on screen was grayed out but i could still see through the camera.... i though ok weird and closed the app down and opened it with the same result... then a popup came up that said "Camera Failed" when i pressed ok the camera app closed.... tried to bring it up again and it was a no go so i decided to reboot my phone..... it shut down properly but never turned back on so i though ok maybe it turned itself off so i tried to turn it back on and got nothing..... i pulled the battery out and put it back in and the phone turned on and the camera was working perfectly fine again so i though oh ok glitch but all good.... anyways i went back to taking and i found that all the pics i had taken that day were gone from the SD card...
it took me a minute to relize that all the photos on my card were gone.... i went to investigate and say that the card wasnt mounted under storage and i though all good again and hit mount and nothing happened.... then i saw a notification saying either an unformatted card or an unsupported file system... i checked in another phone with it and got the same issue and it seemed the card had gone bad, anyway i got home that night and plugged the card into my computer and found that the card was reading up as a raw file system.... so i went stright to data recovery but before the data recovery could finish scanning the card all of a sudden there was my sd card reading up perfect in my laptop... which was weird to me as i havnt seen that happen before, so i backed up everything on my card to my computer and plugged the card back into my phone and it came up with a different error i think it said something about the card maybe being corrupt.... so i put it back into my computer and ran a chkdsk on it and it showed that everything on the card was corrupted..... so i decided to wipe the card and start again and i transfered everything back onto it and everything was working perfectly fine as if nothing had happened...anyway fast foward to monday this week and i went to take some photos and recorded a video on my phone (went stright to the SD card) and i checked it afew hours later because i got busy and i had found that everything i had done that day had corrupted and photos that i had taken about 4 or 5 days ago were also corrupted... images that i had seen to be working fine.... so i backed up my SD card again and though ok im gunna have to buy a new sd card and i redirected the save location for photos back to internal storage.... anyway today my SD card was still in my phone... all of my music is on it still and i was listening to music while i was heading out to the shops.... and i noticed that afew of my songs were playing for a second or 2 then skipping to the next or just pausing and throwing an error about the song being corrupt...
so i put the SD Card into my Samsung Galaxy Tab S and the songs that were "Corrupt" on the SD Card were working fine on the tablet..... so i am wondering.... is it the SD Card or the Phone?
thanks Help would be amazing!
paul118 said:
Hello All,
Im Hoping Someone Would Be Able to Help me with an issue....
ive got the samsung galaxy s5 SM-G900I with telstra here in Australia, on the 26th of last month i went to my fathers wedding, i was taking photos on my phone with the camera it spent most of its time on the camera app (once closed itself down prob due to inactivity) anyways after a while it stopped taking pictures.... the capture button on screen was grayed out but i could still see through the camera.... i though ok weird and closed the app down and opened it with the same result... then a popup came up that said "Camera Failed" when i pressed ok the camera app closed.... tried to bring it up again and it was a no go so i decided to reboot my phone..... it shut down properly but never turned back on so i though ok maybe it turned itself off so i tried to turn it back on and got nothing..... i pulled the battery out and put it back in and the phone turned on and the camera was working perfectly fine again so i though oh ok glitch but all good.... anyways i went back to taking and i found that all the pics i had taken that day were gone from the SD card... it took me a minute to relize that all the photos on my card were gone.... i went to investigate and say that the card wasnt mounted under storage and i though all good again and hit mount and nothing happened.... then i saw a notification saying either an unformatted card or an unsupported file system... i checked in another phone with it and got the same issue and it seemed the card had gone bad, anyway i got home that night and plugged the card into my computer and found that the card was reading up as a raw file system.... so i went stright to data recovery but before the data recovery could finish scanning the card all of a sudden there was my sd card reading up perfect in my laptop... which was weird to me as i havnt seen that happen before, so i backed up everything on my card to my computer and plugged the card back into my phone and it came up with a different error i think it said something about the card maybe being corrupt.... so i put it back into my computer and ran a chkdsk on it and it showed that everything on the card was corrupted..... so i decided to wipe the card and start again and i transfered everything back onto it and everything was working perfectly fine as if nothing had happened...anyway fast foward to monday this week and i went to take some photos and recorded a video on my phone (went stright to the SD card) and i checked it afew hours later because i got busy and i had found that everything i had done that day had corrupted and photos that i had taken about 4 or 5 days ago were also corrupted... images that i had seen to be working fine.... so i backed up my SD card again and though ok im gunna have to buy a new sd card and i redirected the save location for photos back to internal storage.... anyway today my SD card was still in my phone... all of my music is on it still and i was listening to music while i was heading out to the shops.... and i noticed that afew of my songs were playing for a second or 2 then skipping to the next or just pausing and throwing an error about the song being corrupt... so i put the SD Card into my Samsung Galaxy Tab S and the songs that were "Corrupt" on the SD Card were working fine on the tablet..... so i am wondering.... is it the SD Card or the Phone?
thanks Help would be amazing!
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Whoa. That would be painful to read. Can you break that into paragraphs?
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fffft said:
Whoa. That would be painful to read. Can you break that into paragraphs?
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sorry about that.... not the best when it comes to that lol, i just edited it i hope it makes it easier to read
I'm not trying to give you a hard time, but that is still hard to read. If I got the gist of your post, you had a camera failed message and apparently SD card corruption.
There isn't enough information (or maybe it's in the middle of those paragraphs) to tell what happened. Probably just a temporary glitch, but you could have anything from an actual camera failure to a physical SD card defect.
Try clearing your system cache. I wouldn't worry about the failed camera message if it doesn't recur. If it does, search for the camera failed threads, Samsung was providing warranty replacements for some early production camera failures.
If you are searching for photos, see if your phone put them on the internal sdcard (since the external SD wasn't accessible). Otherwise you could consider a data recovery app to see if photos can be recovered from your external SD card.
Is your external SD card bad? We don't have enough information to know yet? Do a search for an app to test the card integrity or you can probably use the fsck command to test the card and correct (if possible) filesystem errors, followed by reformatting and remounting the card. The fact that the card was readable on another device doesn't differentiate between an marginal or unstable card and a sound card. You'll have to test and reformat the card to really tell.
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fffft said:
I'm not trying to give you a hard time, but that is still hard to read. If I got the gist of your post, you had a camera failed message and apparently SD card corruption.
There isn't enough information (or maybe it's in the middle of those paragraphs) to tell what happened. Probably just a temporary glitch, but you could have anything from an actual camera failure to a physical SD card defect.
Try clearing your system cache. I wouldn't worry about the failed camera message if it doesn't recur. If it does, search for the camera failed threads, Samsung was providing warranty replacements for some early production camera failures.
If you are searching for photos, see if your phone put them on the internal sdcard (since the external SD wasn't accessible). Otherwise you could consider a data recovery app to see if photos can be recovered from your external SD card.
Is your external SD card bad? We don't have enough information to know yet? Do a search for an app to test the card integrity or you can probably use the fsck command to test the card and correct (if possible) filesystem errors, followed by reformatting and remounting the card. The fact that the card was readable on another device doesn't differentiate between an marginal or unstable card and a sound card. You'll have to test and reformat the card to really tell.
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thats ok i know your not trying to give me a hard time on it im sorry that its so dificult to read, ill see if i can try this alittle better
on the 26th of last month i was taking photos for my fathers wedding when the camera stopped working, it wouldnt let me take photos so i closed the camera app and opened it again thats when i got the camera failed message
i tried to reboot my phone but it froze during the reboot and didnt start up again so i pulled the battery out and put it back in, when the phone started up again the camera was working perfectly fine but the SD card was coming up as unreconized file system or unformatted,
i got the SD card to my Laptop and the File System Read up RAW i started data recovery and while it was scanning the card everything started working again and i got all my photos back without the need for using data recovery
put the SD card back into my phone and it read corrupt so i reformatted it and restored everything back into it and the card worked fine,
Fast Foward to Monday This Week and i recorded a 10 minute video at 1GB size and took some photos.... and they corrupted.... no issues with the camera or anything like that.
Today i Was Listening to Music that was stored on my SD Card (64GB Class 10 Transcend) and it skipped a song about 2 seconds into it and another song it tried to play and failed coming up with an error about it being corrupt, ive taken the SD Card out of my phone and put it into my Samsung Galaxy Tab S and the songs that were "Corrupt" worked perfectly fine on my tablet
so im wondering if it could be the SD Card or the Card Reader in the Phone? the System Cache in the phone has been cleared.
Thanks i hope thats helped you able to understand it better and again i am sorry for my poor writeing skills
paul118 said:
Today i Was Listening to Music that was stored on my SD Card (64GB Class 10 Transcend) and it skipped a song about 2 seconds into it and another song it tried to play and failed coming up with an error about it being corrupt, ive taken the SD Card out of my phone and put it into my Samsung Galaxy Tab S and the songs that were "Corrupt" worked perfectly fine on my tablet
so im wondering if it could be the SD Card or the Card Reader in the Phone? the System Cache in the phone has been cleared.
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Click to collapse
Thank you for going through that again.
The basic question or mystery that we are trying to solve is why does the external SD card only appear to have problems in your phone and not the tablet? And how can we tell if it is a card issue or something other aspect of your phone?
While it could be some problem with your phone e.g. bent or damaged SD card slot, corrupt driver or other causes.. it would be hard to track down without further hints. i.e. there are so many possible causes that we need to narrow it down.
So it's easier to tackle this by elimination. Lets test the hell out of the card because that is easier to do.. and despite the fact that it appears to work in your tablet, it's still more likely to be a card problem. Why would it only affect your phone and not the tablet if it is a card problem? There are lots of reasons, but just to give one example.. it could be a problem on just one area of the card.. and that happens to be where your phone is preferentially storing files.
If that makes sense so far.. then the plan is to see if we can identify a card defect. So.. grab an app that will check for file system errors (chkdsk, fsck, etc), check partition structure and do extended read /write tests on the card. At a glance perhaps one of these apps: Lewy or Dewy.
Most likely you have some bad clusters which fsck or chkdsk could repair. But it's best to run an extended card test.. that may take a few hours but it's still a lot quicker than trying to search for all the possible causes of phone problems. If your card passes with no issues.. I'd be inclined to back up your phone and then install a brand new, 100% fresh and stock firmware temporarily. That should in one swoop tell you if it is a hardware or software issue. Again, we are looking for expedient ways to narrow down the possible causes.
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i will give u a hint ... try to make your topics, in your case, a loooooot less than your post so a lot more people would help you.
fffft said:
Thank you for going through that again.
The basic question or mystery that we are trying to solve is why does the external SD card only appear to have problems in your phone and not the tablet? And how can we tell if it is a card issue or something other aspect of your phone?
While it could be some problem with your phone e.g. bent or damaged SD card slot, corrupt driver or other causes.. it would be hard to track down without further hints. i.e. there are so many possible causes that we need to narrow it down.
So it's easier to tackle this by elimination. Lets test the hell out of the card because that is easier to do.. and despite the fact that it appears to work in your tablet, it's still more likely to be a card problem. Why would it only affect your phone and not the tablet if it is a card problem? There are lots of reasons, but just to give one example.. it could be a problem on just one area of the card.. and that happens to be where your phone is preferentially storing files.
If that makes sense so far.. then the plan is to see if we can identify a card defect. So.. grab an app that will check for file system errors (chkdsk, fsck, etc), check partition structure and do extended read /write tests on the card. At a glance perhaps one of these apps: Lewy or Dewy.
Most likely you have some bad clusters which fsck or chkdsk could repair. But it's best to run an extended card test.. that may take a few hours but it's still a lot quicker than trying to search for all the possible causes of phone problems. If your card passes with no issues.. I'd be inclined to back up your phone and then install a brand new, 100% fresh and stock firmware temporarily. That should in one swoop tell you if it is a hardware or software issue. Again, we are looking for expedient ways to narrow down the possible causes.
.
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Click to collapse
Im Sorry it took so long to reply to you, The 2 apps u suggested did not work they wouldnt detect the SD Card, i put it into my laptop and backed up my data and i ran a chkdsk on it and it came back clean said nothing was wrong with it, i have hard disk sentinel installed on my laptop and ive run a surface scan on it that is doing read write read test selection on 2 passes and has been running all day.... the first pass came back clean on it but the second pass has picked up 4 bad blocks near the end of it... its come up "7/08/2014 9:43:09 PM ! Verify error, Sector: 99480300" afew times with different sectors on it, im wondering if the camera issue i experenced could have caused my card to screw up like this? or even the phone not booting back up without taking the battery out first after the camera issue happened? would you consider Transcend a good brand for SD Cards? mine was a Transcend Premium 300X Class 10 Micro SD Card 64GB, im thinking of getting a 64gb Samsung Pro Micro Sd Card now... are those good?
Hey mate! finally i have someone who has the same issue as me! this happened to me last week. i was going through my photos and they looked to be all corrupted. i didnt take much notice as i didnt really need them. i was at the gym and my music was all gone. it was all saved to my samsung 32gb SD card. i got home and there was a message saying SD card is damaged. i lost everything. i did a format and nothing happened. it still said SD card failed.
i went and bought a new Samsung Evo 32gb SD card and it is doing the same thing. i plug it into my laptop it works fine. when i chuck it back into my s5 it says its corrupt. i have no idea whats going on. SD card reader in the phone maybe damaged somehow? i dont i have ever dropped my s5. its driving me mad.
My wife's 64GB card is now doing the same. Formatted and working twice. Images all saved to cloud but a pain waiting for it to happen again.
Ordered a new 64GB card today. Hoping that sorts the issue. If not its return to store time. Happy knox is intact.
Sent from my Galaxy S5 running NeatRom 0X1
my galaxy S5 does not read SD card also..
i think most likely is the software issue.
Just wanted to chime in here. I have a hardware failure with my s5 SD reader, and it was my fault. I had to replace my digitizer, hence putting My Straight talk sim into a temp phone for a fee days.
I cut my sim down to nano size for the temp phone, then stuck the now nano sim back in the s5 after repair, I didn't have a sim converter, and ended up bending pins. Thankfully the sim still works but I toasted my SD slot. Not only will it not read any SD card, it breaks any working one i put in it. I'm a hardware guy, so I'm going to give a go at fixing it, but I'm pretty sure the whole assembly is soldered to the board, no replacing this assembly. At least I don't believe so.

SO SD Card Issues

So I got this phone a few days ago. I use jet audio plus for my music and have about 30gb of music on my SD card. Pulled the card outta the old phone and put it in here. It reads it fine and saves all my photos. I noticed that the music app will sometimes go blank for a minute and my playlists will empty. After a few seconds, the music all comes back like it is rereading the SD card. First thought was maybe a problem with the app so I emailed the dev and they told me to troubleshoot and see if it happens with music not on the SD and then try music on the SD on Google play music.
Problem did not occur with music on internal memory. Problem did happen in Google play music. So then I checked my photo and noticed the galleries do the same thing and go blank for a second and then reload.
The memory card is maybe 2 months old and it's a higher quality one with a good speed rating. Before I was gonna reformat it, I figured I'd check online and see if anyone else reported an issue. Sure enough, I see samsung.com has a topic in their forum and tons of people are complaining about the same issue with many different sizes and types of cards. I was surprised that this wasn't posted here yet (at least from my quick searches).
Anyone else experience anything similar? Any feedback? News?
Auto correct changed S8 to So in the title*
Still no update on this issue. Thread on Samsung forum is 8 pages long of people troubleshooting, so far no solid fix. I'm not (knock on wood) experiencing the random reboot issues that others are. Perhaps those who are should download SD card monitor and see if their card is going crazy too.
https://us.community.samsung.com/t5...cpage/board-id/GalaxyS/thread-id/22859/page/8
All I can say that when my card started disconnecting like this on my previous Samsung phones, it went bad withing few weeks, I mean bad like not able to access it at all. If I may suggest, do full back of everything on that card, also check LOST.DIR, if anything is there you already have some files corrupted/lost. I don't know if this is SD card issue or phone error corrupting the card, but I lost about 4 cards this way over the years, but nothing recently and my S8 works fine.
Try backing up the card and reformatting in the new phone. I had a similar experience going from the s6 to the s7. No issues with s7 to s8, so far, though.
I've had very bad experiences with memory cards and cell phones. To be fair though, those were crappy memory cards I'd bought and I certainly got what I paid for. Now with this new 256gb Samsung EVO card, I'm hoping good things for it. Reviews certainly paint it in a good light.
I'm running the Xtreme level SanDisk. I am worried about the card being burnt up, but I don't know if it's the problem. Tried other cards like other people have in the topic I posted, same results.
I just want to say that I have personally have had VERY bad luck with SD cards I get off of Amazon. The ones I buy at a store never suffer such issues.
This is just my own personal experience, others may differ.
Sent from my Nexus 6 using XDA-Developers Legacy app
Issue still on going. More and more people reporting this on the Samsung forum.
Have people tried formatting using the phone? I haven't had a problem yet.
I formatted a Samsung 64gb ultra as card that I got from target with my phone. It disconnects. It has nothing to do with Amazon, or cheap sd cards.
s4shield said:
I formatted a Samsung 64gb ultra as card that I got from target with my phone. It disconnects. It has nothing to do with Amazon, or cheap sd cards.
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One thing I thought of, make absolute sure the card is seated flush in the holder. Sometimes a corner will fight its way out. I put it on my desk and lightly pressed until it clicked. Obviously you may have too but I'm just trying to think of things before blaming the card reader in the phone.
Yes, people have tried all kinds of trouble shooting. A lot of people formatted in the phone and on the pc
The Root said:
One thing I thought of, make absolute sure the card is seated flush in the holder. Sometimes a corner will fight its way out. I put it on my desk and lightly pressed until it clicked. Obviously you may have too but I'm just trying to think of things before blaming the card reader in the phone.
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Yeah right after I made my last comment I went and checked that. It didn't go back in until it was as flat as possible. It seems to be working so far. I also polished the pins with brass polish to ensure a proper connection. I'll come back later to update if everything stays okay or not.
Having the same sd card problems with my Sprint S8+. Sometimes it reads it and sometimes it doesn't(ghost icons) with constant different sd card notifications .
It's a new 256gb samsung evo pro card that came with the $99 immersive bundle from Sam but tried my 64gb pro card out of my Note 4 and same thing. Of course tried formatting,reseating card and sam support said it had to be encrypted which was no help.They did give me a ticket and label to send it to them for repair.'
Now the question I have.......are there people that are having NO sd card problems with putting apps and folders and such on it ????Wanting to know if it's a possible bug/software problem that will have a fix or a hardware problem with my phone and think that I should send it in. Never had any problems like this with my Note 4!
My sd card seems to be fine after reinserting it.
I have not come across any issues with my SD card (Samsung Evo 256GB) on US S8. No error messages what so ever. Actually kind of surprised, since in the past almost every Android version update brought some new permissions and messed up some form of SD card access. The messages about removing SD card is not normal and it will corrupt SD card if it happens during write cycle.
pete4k said:
I have not come across any issues with my SD card (Samsung Evo 256GB) on US S8. No error messages what so ever. Actually kind of surprised, since in the past almost every Android version update brought some new permissions and messed up some form of SD card access. The messages about removing SD card is not normal and it will corrupt SD card if it happens during write cycle.
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Did you encrypt your micro sd?
---------- Post added at 08:57 AM ---------- Previous post was at 08:48 AM ----------
7harper said:
Now the question I have.......are there people that are having NO sd card problems with putting apps and folders and such on it ????Wanting to know if it's a possible bug/software problem that will have a fix or a hardware problem with my phone and think that I should send it in. Never had any problems like this with my Note 4!
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No apps. Hundreds of folders, thousands of files. SanDisk 200 gb.
I am getting some strange issues related with write permissions on micro sd with some apps. I think are related with encryption. I am testing.
No encryption, I don't believe in full encryption, most of the stuff is pictures and videos which don't need to be encrypted, for things that need to be secured I use secure folder or encrypt the file itself. Also I don't care what anybody says, encryption increases usage of CPU, slows it down and uses battery. It also increases the risk of corruption and file error and in case of some errors there is no way to access it from computer to recover data.
robto said:
No apps. Hundreds of folders, thousands of files. SanDisk 200 gb.
I am getting some strange issues related with write permissions on micro sd with some apps. I think are related with encryption. I am testing.
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Update: disabled micro sd encryption today and write access permission issues seem to be solved so far.
Sd card disconnected again. So obviously the slot is loose garbage. I put the phone in my pocket while listening to music and the music stopped. I pulled the phone out and the sd card was unmounted. The sd was a huge reason I went with this phone and It's ****!

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