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Hello all!
I would like your opinions/knowledge on how likely you think it is that my problem is a simple disconnected cable, and if it would be worth it to take apart my phone (I've never done it before.. but I'm careful) to see if I can just reconnect it.
I woke up one morning and my screen would not turn on =( I did not drop it or get water on it, although it had been very humid. The screen is not cracked and it is still responsive to touch (vibrates when touched on the soft keys on the bottom) but it is completely black, no flickers, no faint images, no nothing. I also have not seen the LED light up since this has happened, when charging or plugged into my computer or anything. My computer DOES recognize the phone, and I have used the Motorola utility to update my phone since this has happened, but that did not fix it. I have tried all of the key combinations and I have successfully rebooted it (I can hear the droid start up noise, the camera sound when I hold power and down volume at the same time, and it sounded like I almost accidentally made a call when messing with it last night).
I have not yet been able to factory restore it or anything like that from recovery, as I am flying blind, but I'm thinking this is a hardware problem with the LCD?
The phone is not rooted and boot loader is not unlocked. It's only a few months old but I bought it used online so there's no returning it or anything like that.
I just don't know enough about any of this to know how to proceed next. Any help would be appreciated! Thank you for your time!
SunLilac said:
Hello all!
I would like your opinions/knowledge on how likely you think it is that my problem is a simple disconnected cable, and if it would be worth it to take apart my phone (I've never done it before.. but I'm careful) to see if I can just reconnect it.
I woke up one morning and my screen would not turn on =( I did not drop it or get water on it, although it had been very humid. The screen is not cracked and it is still responsive to touch (vibrates when touched on the soft keys on the bottom) but it is completely black, no flickers, no faint images, no nothing. I also have not seen the LED light up since this has happened, when charging or plugged into my computer or anything. My computer DOES recognize the phone, and I have used the Motorola utility to update my phone since this has happened, but that did not fix it. I have tried all of the key combinations and I have successfully rebooted it (I can hear the droid start up noise, the camera sound when I hold power and down volume at the same time, and it sounded like I almost accidentally made a call when messing with it last night).
I have not yet been able to factory restore it or anything like that from recovery, as I am flying blind, but I'm thinking this is a hardware problem with the LCD?
The phone is not rooted and boot loader is not unlocked. It's only a few months old but I bought it used online so there's no returning it or anything like that.
I just don't know enough about any of this to know how to proceed next. Any help would be appreciated! Thank you for your time!
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it would still be under warranty by motorola - especially if you accepted the OTA recently (May 2013).
otherwise, I would try leaving it plugged in for awhile (30-60 minutes), then try rebooting it (hold down all 3 buttons)
Thank you for replying!
jco23 said:
otherwise, I would try leaving it plugged in for awhile (30-60 minutes), then try rebooting it (hold down all 3 buttons)
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I have tried this.. I can hear it booting up but still no screen =(
it would still be under warranty by motorola - especially if you accepted the OTA recently (May 2013).
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How do I go about collecting the warranty on a phone that I bought used? And what would happen if it showed water damage? I swear I have not gotten any water/liquids on it, but this did happen after it was very humid out for a while, and I have read that high humidity is enough to spread the red dye (regardless of whether or not high humidity actually caused the problem)
SunLilac said:
Thank you for replying!
I have tried this.. I can hear it booting up but still no screen =(
How do I go about collecting the warranty on a phone that I bought used? And what would happen if it showed water damage? I swear I have not gotten any water/liquids on it, but this did happen after it was very humid out for a while, and I have read that high humidity is enough to spread the red dye (regardless of whether or not high humidity actually caused the problem)
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call motorola (or go to their website and bring up a chat session in their online support section)
Try tapping it somehat hard with your finger all around the phone to see if it flashes the screen.
scottocs said:
Try tapping it somehat hard with your finger all around the phone to see if it flashes the screen.
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No luck =( I've already tried "pinching" the phone somewhat hard all over too... Thank you for the input though!
Hello, first let me apologize for making another thread on a possibly bricked tablet. Also I apologize if I didn't post this in the right place, being new and all. Thank you to anyone who takes the time to look at this.
My situation:
My tablet has been working fine until last night; it's been dropped once before from a substantial height (over 5 feet), and luckily only my screen cracked, which I replaced. This time however it fell about 2-3 feet from my bed, most likely landed on the power button side, and now it won't turn on.
The Power Light comes on
It vibrates
The backlight does NOT come on. No words. No logos. Nothing.
I tried plugging it into my computer but nothing happens. It's not rooted (as far as I know), and I don't think I had debugging on. It had Android 3.2.1 on it I believe; my computer is Win 7 64.
Edit: I was able to get another computer to recognize it, a Win 7 and 8. They both have it pop up as "Acer ICONIA TAB A500" and as a portable media device, but when I open it it says its Empty... no folders, nothing.
At this point I would just like to know if there is anyway to get the personal data off of it, there are a few documents that I had not backed up yet that I would really like, that were not on my external SD card. If its possible to get it working again that would be great too, but I've come to terms with the fact it might never. (I'm half tempted to strip it to the screen again and put it back, just to see if that might make it work...)
Edit 2 (sorry if anything sounds confusing): I don't know if this is helpful or not, but the tablet "sounds" like it goes to my lock screen (powers up, vibrates, wait a minute or two and then really softly vibrates again), although I still can't see anything. The power light then goes out, but if I put my ear to the open back I can "hear" it working. If I leave it alone and plugged in, the power light will flash from orange to white every couple of minutes (it will also do this unplugged). Also if I press the power button it will turn white, acting like its sleeping and I've woken it (this occurs whether plugged in or not), but I still have a black screen. Does this mean it might not be dead?
Can the screen be broken with no visible cracks or damage inside?
Another note, when I replaced my cracked screen when it fell those 5 feet about a year ago, I never changed the green piece (which I am assuming is the touch screen controller?) with the new one that came with the new screen+digitizer. Could that be acting up now?
I'll try and see if I can get my hands on a micro HDMI to test and see if it will show up on my TV/Computer. It should just be plug and go right? No setting that needs to be turned on?
Any help is greatly appreciated, and thank you for your time.
I assume bricked is the right term. And I'm pleading for some help here on what I can try before I call Google Support again.
Here is the quick run down: Bought 2 Nexus 6P, (Gray - Me), (White - Wife). Wife bricks her phone in 15 days, screen seems to work when held at different angles, can't seem to get it to stay on permanently, acts almost like an old VCR where it will partially draw the screen horizontally. Almost like a loose connector. It only stays on for milliseconds at a time, not long enough to factory reset or do anything remotely useful. Holding power for 8 seconds doesn't help. Holding power and both volumes does not help. Just to clarify, device is running, screen is black. Not a boot issue per say as a screen issue. Could previously hear her get alerts, can't right now (only see a battery icon). Since the screen is the main issue, I'm flailing in the dark as to where I am at any given point in time.
I assume how she uses the device because mine has been perfect and I can't seem to find a vocal crowd with this issue. However, after she bricks hers, she uses mine for an entire week and doesn't have any problems. Google support is extremely helpful and sends out an entire new device. I set it up and restore the apps, within 3 days (Friday -> Sunday) she has the exact same issue again - bricked. Now I'm completely flabbergasted. This device is still spotless, she has barely used it, it hasn't hit a surface hard, hasn't even been sneezed on. I can't even begin to stress how short a time period this is for a device to brick in. I can't help but feel this is a software app and the restore brought over the delinquent app. However, how come I can't reset the device and get back to a clean slate? Can anyone give me a trick?
Please, please help. She wants me to switch back to Verizon because of these device issues. However, even with 2 people, we are saving a ton on Project Fi and I really need this to work. Everything else has been a joy.
So I got it working. But I have a few questions...
Process:
1. Connected it to charger
2. Held power and both volume connectors
3. Held power again
4. Did both of these actions for upwards of 30 seconds at a time hoping for some response from the device.
5. Put it down on the table to write my forum post (still charging).
6. Battery image came on and off the screen randomly
7. Picked it up and held power one last time and it started booting normally.
I'm not sure which sequence of events led to what and I'd really love to know how to reliably reset it in the future. If this is the case then it means it was a software issue all along that persisted over several reboots.
Additionally, I'm frantically pulling software off of her phone - Elmo Calls, Sesame Go, Snapfish, Pinterest, etc. Fearing that one of these apps that I don't run on my device could be causing this. Is there any way to troubleshoot the software itself and see what device could have had access to the screen power and perhaps been powering the screen off as soon as I attempted to power it on (causing a flicker)?
Thanks.
your experience is really unusual you bought 2 phones but the one you are using does not have problems but your wife has, you switched phone then the problem occurs there is a chance a program is causing it as you already received a new one and it still occurring try to let her use the phone with the same software you are using and avoid which you dont use see if there is any progress.
Did you try factory resetting either phone?
Sounds like a software issue if they both had the exact same issue.
does she have some kind of serious strong magnet in her body or purse? haha
Soulfly3 said:
does she have some kind of serious strong magnet in her body or purse? haha
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That's what I was going to say. Seems consistent to what a strong magnet would do to a screen. My next guess was a rogue app.
No magnets, nothing crazy. It started happening again yesterday a few hours after fixing it, I've hard wiped the device and bypassed the restore. Only updated the base applications and it is sitting on a charger - waiting to see if it will happen again.
Get a new wife?
VerucaSalt said:
Get a new wife?
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Or, as OP seems to like to get things in 2, get 2 new wives so that if you brick one, you still have one left without having to wait for RMA.
All jokes aside, is there any specific oddities in how your wife uses phones (Does she work at a metal scrapyard with a big ass magnet? Okay, I promise, last one.) Or you could be extremely unlucky to have bought a defective unit, which was replaced by another defective unit.
To reliably reset the 6P you just hold the power button until the phone vibrates as it starts to boot again. Did the screen flake out as it booted up too?
ttminh1997 said:
Or, as OP seems to like to get things in 2, get 2 new wives so that if you brick one, you still have one left without having to wait for RMA.
All jokes aside, is there any specific oddities in how your wife uses phones (Does she work at a metal scrapyard with a big ass magnet? Okay, I promise, last one.) Or you could be extremely unlucky to have bought a defective unit, which was replaced by another defective unit.
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Although these posts are funny as hell, honestly you would be surprised how many common every day things you come into contact with that can wipe data right off any storage medium. Although its definitely a possibility that you received a crap refurb phone, when you get the next RMA I would take some time to monitor your wife's daily routine with her cell (not her tinder activities), she might just be placing it near/on something that is wiping the phone or corrupting the data. Could also be a really junk app, but google is pretty good about keeping them out of the play store the best they can.
dl200010 said:
To reliably reset the 6P you just hold the power button until the phone vibrates as it starts to boot again. Did the screen flake out as it booted up too?
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Yea, it was flaking out on the 8 second hold reboot - I performed it dozens of times without getting my screen back. What works reliably for me is to hold power and both volumes and then hit power again once the diagnostic screen shows up (whether I can actually see it or not). The reboot off of the diagnostic screen seems to bring the phone back to life consistently.
She is using the phone w/ just the base apps from yesterday - I told her to try breaking it without loading new apps - will see how this plays out today.
jaaaaaaaaf said:
Yea, it was flaking out on the 8 second hold reboot - I performed it dozens of times without getting my screen back. What works reliably for me is to hold power and both volumes and then hit power again once the diagnostic screen shows up (whether I can actually see it or not). The reboot off of the diagnostic screen seems to bring the phone back to life consistently.
She is using the phone w/ just the base apps from yesterday - I told her to try breaking it without loading new apps - will see how this plays out today.
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Was that diagnostic screen flaking out too? I suggest to get more aggressive and factory reset through recovery and than ONLY connect her google account to get her contacts. Run like that for about a week. Otherwise your other choice would be to unlock the bootloader and try a custom ROM. I would suggest Cyanogenmod, DLROM (mine), Pure Nexus Project, or even Noob Builds.
ttminh1997 said:
Or, as OP seems to like to get things in 2, get 2 new wives so that if you brick one, you still have one left without having to wait for RMA.
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haaaaaaaa, very good
---------- Post added at 03:37 PM ---------- Previous post was at 03:35 PM ----------
Soulfly3 said:
does she have some kind of serious strong magnet in her body or purse? haha
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Was actually going to say this too, is there somewhere she goes or sits which has some kind of strong magnetic field? It's odd that it happened to one and then to the next one, unless they're just both from a faulty batch.
Suppose I will add a follow-up. Since I ripped all her software off the device it hasn't crashed once in the same fashion. So I mean, that is the conclusion. I'd love to say I knew how to dive deep enough into Android to pinpoint exactly which app had such incredibly disruptive and adverse affects (far worse than complete OS crashes). But I don't know Android well enough. Google has the original phone. It definitely seems like an app should not have been able to take over the display so completely.
I'm going to move forward and have my wife install more of her apps. Just wanted to shoot an update out in case I don't revisit this. Thanks everyone who posted.
Maybe a combo of rogue (rouge?) apps? I mean some apps do have the ability to draw over screen, so that might have caused whatever problem you had.
And OP, don't leave us
Hello,
I have a Moto X Play which is in great condition, I use a case and a screen protector.
Today I went for a walk and grabbed my phone which I hadn't touched in awhile. Once I got outside I realized it wouldn't turn on no matter what I did. Strange, maybe I left an app on.
I get home, plug it in, and it's at 75%. I play with it a bit and put it back in my pocket.
A few minutes later, I can't get the screen on again. I figure, I'll plug it in, reboot it to clear the glitch, it's all good.
It just won't light up.
I can locate it, it's updating its location, I can call it, it vibrates, it responds to buttons (but not the screen) Nothing seems to be wrong with it other than the screen.
I've tried everything to do a reboot, I've plugged in the short circuit usb dongle thing that usually puts an android device right into debug mode. I think it is rebooting but no screen action.
I have the latest OS for the device (whatever the not-so-new one is) and I am unrooted, locked, whatever I haven't messed with anything like that.
What can or should I do? I am just recently out of the 1 year warrantee.
Thank you,
-Phil
Hold down your power and volume down buttons until it turns back up(night take some time) into the bootloader screen and try to factory reset it.
Sent from my Moto X Play using XDA Labs
I've tried this, so far no luck. A bit of an update:
I brought it to a shop, they gave it a light twist and the screen came back fine and was in the setup wizard (as I had remotely reset it). They said the display port may have plugged back in, gave it back free of charge. By the time i got back home it was off again. I brought it back in to have them open it and reattach it for real. This didn't help. They tried attaching a brand new screen, same issue. The screen doesn't light up for reboots, not for factory reset, nothing. I am guessing this is an issue on the motherboard but the fact that a light twist "fixes" the issue suggests to me a light soldering could solve the issue. The repair shop gave it back to me as unfixable but I don't want to give up on it yet. I did have an opportunity to get a Nexus 5 in good shape for 140$ so I did that for now. This gives me time to mess with the Moto X Play. Any ideas?
pcaston2 said:
I've tried this, so far no luck. A bit of an update:
I brought it to a shop, they gave it a light twist and the screen came back fine and was in the setup wizard (as I had remotely reset it). They said the display port may have plugged back in, gave it back free of charge. By the time i got back home it was off again. I brought it back in to have them open it and reattach it for real. This didn't help. They tried attaching a brand new screen, same issue. The screen doesn't light up for reboots, not for factory reset, nothing. I am guessing this is an issue on the motherboard but the fact that a light twist "fixes" the issue suggests to me a light soldering could solve the issue. The repair shop gave it back to me as unfixable but I don't want to give up on it yet. I did have an opportunity to get a Nexus 5 in good shape for 140$ so I did that for now. This gives me time to mess with the Moto X Play. Any ideas?
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Make a video on attempt to remove a non removable battery
Sent from my Moto X Play using XDA Labs
Ive been having the same issue with my x play, so try this out. turn it on, and have a look at the screen under a bright light, see if you can make out anyting. The backlight might not be coming on, but the screen will still 'turn on' so to speak, you can still make out whats on the display, touch input works etc. I have an issue with the display connector, with a bit of pressure it will work then not work, almost as if the backlight shorts out. it took me awhile to find out that that was the problem. as for a fix, if its the same problem I'm having, then you'd probably need a new mainboard. I've tried everything, new screen, new battery, swapping covers etc.. I have 2 x plays to tinker with and swap out parts.
I've tried using my new phone's flashlight to illuminate the screen with no success (though I will try again tonight, I'm not 100% sure it's on). Looks like mainboard run somewhere around 120$ before the repair cost, seems like it's not worth it. I'll post back after I double-check to see if the screen is there or not.
If it's shorting, I would think it could be fixed with some careful soldering? I do know that when I turn my phone on (remember it's been hard reset and has no SIM card) it vibrates every few minutes, I have no idea why. That's the only odd behavior it's been experiencing aside from the display not showing up.
I tried to look for any sign of the screen showing up by using string light and I didn't see anything that might suggest anything is showing up.
So,I was pretty excited about the moto g5 plus, making sure I had it ordered and in my hands the day of it's U.S. release...........only to be disappointed by one issue after another.
Where to begin?
1.) Very disappointing camera(didn't expect much given the cost, but it's pretty bad)
2.) Sim Card will randomly stop reading while inside the device, thus requiring me to eject and re-insert it. Not a big deal, unless you don't have a sim tool or the equivalent on hand, then it's pretty inconvenient.
3.) Fingerprint reader is basically worthless, since it never saves the settings stored, or even requires it be my fingerprint to unlock it.
4.) Bluetooth and wi-fi decide when and where they will turn off/on.
5.) Call cutting in/out (with both parties)when I cannot hear the person I'm speaking with, and the person being unable to hear me.
Finally---About 6 weeks or so ago, my volume down button went, with the power on/off button going down about 2 weeks after that. That's ok, I can work around that. I could still lower the volume with the touch screen, and the phone would just wake up whenever I used the fingerprint scanner(the one anyone can use). Overall, things weren't bad.
Until my phone died.
So, i've been looking at a 100% fully charged, fairly shiny Moto G 5 plus.....that I can't turn on. I have tried all the usual tricks(i think?) Volume Down + power button and all its other variants don't seem to work. Tried plugging it in to my computer via usb, which will charge it, but won't read it as an MTP device. I can't go into the phone to change the settings so that it does read it correctly. I thought I had the updated driver downloaded, along with the adb program, but it probably doesn't mean much if the phone itself isn't being recognized, huh?(using PC with Windows 10).
Basically, I'm short on ideas. Is there some sort of way I can "jump start" my phone? It's a terrible device that will be replaced soon one way, or another, but if I can get it back to life long enough to retrieve my media and scout out a new phone, I would be ecstatic.
Any and all help would be very much appreciated!
Looks like you had a bad unit. Why are you not claiming warranty on this?
suhridkhan said:
Looks like you had a bad unit. Why are you not claiming warranty on this?
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This is likely a very stupid question..
but how would I even go about doing so? Ideally i'd like to recover the files from the phone, but if that's not possible, then yes, claiming on its warranty would be my next preferred solution.
Very frustrated to push the volume UP button and see the phone at 100% battery.........yet not have any way of actually turning it on.