Related
I logged in today and was surprised to see these three new threads about this already well known topic. So I'm going to try to put an end to this by merging all of the "Help me unlock my MyTouch" topics into this one thread and stickie it so that I can just move future posts directly to the trash. So be warned, any future posts regarding SIM unlocking WILL be removed!
The very first rule of the XDA-Developers forum is to search before posting.
So I figure that if this is stickied then there really isn't any excuse whatsoever.
While I'm doing all of this I want to clearify something for all of those that are interested in unlocking their MyTouch.
Currently (as of July 2010) there is no solution for unlocking your MyTouch without first acquiring the Subsidy key for your device.
There are no hardware hacks, software installations or anything like that.
You really only have four options.
Contact your carrier and request it. Most carriers have minimum requirements to be met before requesting. Check with your carrier for additional information.
Use of third party services (go ahead post your success in this thread).
Use of an overlay card. (I have not personally verified this method)
Purchase the device already unlocked.
If you have a successful result then post it in this thread and I'll update this post accordingly.
Please note that myself, other members or the XDA-Developers do not take responsiblity for failed efforts, damage to your device, money wasted or anything else that might make you upset.
Any new posts regarding anything already discussed in this topic will be subject to deletion without warning!
As stated above, I merged three three new topics and moved them to this thread.
I have tried several service and got a code that did not work. (another gave me another set and still didnt work). All had to go the the htc master database to get the code
The phone works on t-mobile but i want to use it in all countries.
And way to unlock the phone?
Click to expand...
Click to collapse
My Phone locked by T-Mobile
Whats the way to unlock network ??
thanx
Click to expand...
Click to collapse
Hi All,
I had used the search and found out that all the questions regrading Tmobile HTC mytouch sim unlock were refferd to pay-sites.
Is this true? did non of the forum members das an answer?
and if so, What is the most reliable site for this ?
I got a TMobile htc Mytouch 3g and I can not use it.
(I noticed that other members had said that all TMobile's MyTouch are sim free, well mine is not).
Please help.
Click to expand...
Click to collapse
You could use something like a TurboSIM. It's a small film-like device that goes between the SIM card and the reader in your phone, forcing your phone to accept it. I don't know if all/any work on android/sapphire so you'd need to get a second opinion before ordering.
The only HTC Sapphires that come unlocked are the 'Google ION'/ADP2 devices, so yes you'll need to buy an unlock code. If you've been with tmo for more than 3 months phone them and say you're going out of the country, they should give you the code. If you're looking for a reputable company for unlock codes, go on eBay, that way you know the testimonials and feedback is real.
I've used SIM unlock services from ebay. Cost about $10 and was fairly painless. Had to try a few different sellers since the others couldn't find the code. HTC master key had to be used in order to get the code for mine, that's why they charged $10 instead of the usual $2-3.
Even at $10, I found it to be a lot cheaper and effective than other website prices.
xdame said:
I've used SIM unlock services from ebay. Cost about $10 and was fairly painless. Had to try a few different sellers since the others couldn't find the code. HTC master key had to be used in order to get the code for mine, that's why they charged $10 instead of the usual $2-3.
Even at $10, I found it to be a lot cheaper and effective than other website prices.
Click to expand...
Click to collapse
Thanks for the info!
i use a overlay card like x-sim and its cheap and effective
blizard80 said:
i use a overlay card like x-sim and its cheap and effective
Click to expand...
Click to collapse
Thanks for that input. Please also include any additional information if you have it available such as:
Product name
Company name
Website
Cost
Device compatibility
and any other information that you might find helpful for the rest of the community.
just the thread i was looking for!
does 3g work if its unlocked? im thinking of giving the phone to my gf because i dont think its worth it to sell.
also, i just canceled my tmo service and its expiring at the end of this month. had tmo for almost a year. do you think theyll give me the subsidy key? and last question, is the subsidy key the imei or is that the real unlock code for it?
thanks
manooti said:
just the thread i was looking for!
does 3g work if its unlocked? im thinking of giving the phone to my gf because i dont think its worth it to sell.
also, i just canceled my tmo service and its expiring at the end of this month. had tmo for almost a year. do you think theyll give me the subsidy key? and last question, is the subsidy key the imei or is that the real unlock code for it?
thanks
Click to expand...
Click to collapse
3G will probably not work for another carrier if that's what you're asking.
If you are no longer a T-Mo subscriber then they will probably not give you the key.
You submit the imei to the unlock service (carrier or whoever) and they use that to look up your devices specific unlock key. Takes anywhere from a few minutes to a few days to get it though.
thanks for the info. sucks that i cant get the code from tmo. i should of gotten it before i told them to cancel my service. ill probably just use this phone for backup or something. i dont feel like i want to part with my first android device lol
root / upgrade locks me back?
I have an HTC Magic from Rogers Canada that I got unlocked as soon as I bought it. I need it unlocked since I am living over 5000 miles away from Canada. Everything is all well and nice now, working on the local carrier 3g and all.
I have been considering rooting the phone or maybe installing an unofficial ROM for a while now, but I never ended up doing it for fear my phone might get locked back to Rogers, rendering it useless for me.
What are the risks of this actually happening? Is the phone unlock a permanent operation, or are there any.types of upgrade or root that could bring the lock back?
Thanks!
adamantivm said:
I have an HTC Magic from Rogers Canada that I got unlocked as soon as I bought it. I need it unlocked since I am living over 5000 miles away from Canada. Everything is all well and nice now, working on the local carrier 3g and all.
I have been considering rooting the phone or maybe installing an unofficial ROM for a while now, but I never ended up doing it for fear my phone might get locked back to Rogers, rendering it useless for me.
What are the risks of this actually happening? Is the phone unlock a permanent operation, or are there any.types of upgrade or root that could bring the lock back?
Thanks!
Click to expand...
Click to collapse
Once you unlock the phone for other carriers it stays unlocked regardless of rom.
LOL
Anyway, There was a reason for my posting.
I ended up getting the unlock code from T-mobile and it is the exact number that I got from the unlocking service which did not work in the first place.
So I am wondering if the problem now lies in the fact that I rooted the phone and installed 3rd party rom before I unlocked the phone.
Binary100100 said:
As stated above, I merged three three new topics and moved them to this thread.
Click to expand...
Click to collapse
SL said:
So I am wondering if the problem now lies in the fact that I rooted the phone and installed 3rd party rom before I unlocked the phone.
Click to expand...
Click to collapse
There is no way that's the cause...
AdrianK said:
There is no way that's the cause...
Click to expand...
Click to collapse
I can only agree. I don't see how that would be possible since the subsidy has nothing to do with the type of spl, radio version or rom.
the unlock code has nothing to be with rom... spl or radio only imei
blizard80 said:
the unlock code has nothing to be with rom... spl or radio only imei
Click to expand...
Click to collapse
Sounds like something that I had just said.
Success!!
Website: www.unlock2go.com
Cost: $20 USD
Delivery time: instant (even on a Saturday evening at 8:30pm)
Important note: I selected "T-Mobile" as the carrier, and then MyTouch 3G as the manufacturer, NOT HTC. Not sure if this matters, but thought I'd pass along that info.
Good luck!
Edit: So far we have 2 confirmed success cases. Anyone else that uses it please post up - would be nice to confirm reliability for everyone.
Hey Thanks for the site I used them and received the code less than thirty mins
I can also confirm unlock2go.com works! for Mytouch 3g
Sent them my payment 19-08-2010 at 11:40 pm EST and got the code by 11:50 pm !!!! all I can say is wow, it now recognizes my SIM in Colombia.
Tip: I used promo code unlock30 and got $2 off (paid $18).
Help! now that the phone is unlocked I'm stuck because I've got no data plan, and I can't find the way to go to Wifi, or even make a regular call. All the guides I find assume the phone is already working, but my menu, or home keys don't do nothing I get back to the green robot screen.
Any pointers will be greatly appreciated.
So after a long conversation with at&t (2hrs holding on and of with tech support) , I was told the bootloader is unlockable. The said once the phone is carrier unlocked, I could take it INTO A STORE and they would be able to unlock the boatloader there.
Sorry if this should been put in a different thread, but it is new information I was told was just released.
Please let us know how that works for you that would be awsome
Sent from my SM-G900W8 using XDA Premium 4 mobile app
Which store were they talking about? General AT&T store, or AT&T Device Support Center, or BestBuy Samsung booth?
My phone is already unlocked by AT&T, and I'm hating this phone because I have no root. This will be my last AT&T phone for sure.
I think they don't know what their talking about; how would a 'carrier unlock' be the factor of a Bootloader unlock? .. sounds like bs to me because they are totally different things: carrier unlock is for a GSM phone that takes any Gsm sim; bootloader unlock is for like flashing, downgrading from any type of android system (I.e going from 4.4.2 back to 4.3)
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Maxninja said:
I think they don't know what their talking about; how would a 'carrier unlock' be the factor of a Bootloader unlock? .. sounds like bs to me because they are totally different things: carrier unlock is for a GSM phone that takes any Gsm sim; bootloader unlock is for like flashing, downgrading from any type of android system (I.e going from 4.4.2 back to 4.3)
Click to expand...
Click to collapse
I was thinking it could be the case where if you are done with your contract (meaning your subsidized phone is all paid for through their service contract), they will carrier unlock your phone. At that point AT&T may be very nice and also unlock the bootloader. But that's just wishful thinking.
I am very skeptical as you are, and you are probably right that the customer rep is too stupid to mix up bootloader unlock with carrier unlock.
i doubt this as well. if this were true then i am pretty sure those who had purchased their note3's or s4's full price/without contract would have done it already. but i have never heard of this being done.
Why not just sell your att note and buy a Tmobile Note 3 and you can have all the features you want.
Sent from my SM-N900T using Tapatalk
I was very specific when talking to rep as the difference with carrier unlock and bootloader unlock. I paid cash for my device so no contract or pay plan. She was referring to a corporate AT&T store. We even talked about the HTC bootloader unlocking so we were on same page! As you can see I've been a member since 2011, and only now am I posting anything (this being 2nd post) since I've never had anything to say or comment on. I will be downgrading back to 4.3 and turn updates off. And I'll post up if they really do and can do this for me.
johnniejr243 said:
I was very specific when talking to rep as the difference with carrier unlock and bootloader unlock. I paid cash for my device so no contract or pay plan. She was referring to a corporate AT&T store. We even talked about the HTC bootloader unlocking so we were on same page! As you can see I've been a member since 2011, and only now am I posting anything (this being 2nd post) since I've never had anything to say or comment on. I will be downgrading back to 4.3 and turn updates off. And I'll post up if they really do and can do this for me.
Click to expand...
Click to collapse
I would talk to at least two other reps, if I were you, before believing anything they say. If what the two said to you is correct, we would have found about it way earlier.
Moderator Edit: There is a bounty on this topic; if this is a veridical process and can be validated (ie, one has gone into the store and had the tech do it), then please post your experience here. Thread closed.
64 gig version of Moto X now available on motomaker for U.S. users.
check it out.
https://www.motorola.com/us/motomaker?pid=FLEXR1#interior/memory
gammite said:
64 gig version of Moto X now available on motomaker for U.S. users.
check it out.
https://www.motorola.com/us/motomaker?pid=FLEXR1#interior/memory
Click to expand...
Click to collapse
I only see the 32GB option.
Edit: Now i get 64GB. Niiice!
Well that sucks, earlier I got in on the Moto X for a penny trial thing, would have been nice to have had this one as an option.
This should have been available from the beginning.
Excited to see this, but it jumps to 499 at checkout and there isn't a 64GB developer edition. It kinda gives me a reason to get a custom one I guess. I'm also under the impression that this means that X+1 is going to take longer to release than I thought or Motorola has a buttload of MotoX shells to get rid of still. I gotta see how much I can sell my Developer edition for and I guess I'll decide to either jump on this or wait for the next one.
Edit. I went back to see if they fixed the checkout and realized that it isn't an error. $449 is for republic wireless. I guess they are subsidizing it slightly.
The Moto design site starts out at $449 for the 64gig version, then the select carrier page bumps you up to $499 for the GSM Unlocked version. What's that about?
It's $50 cheaper for the Republic Wireless version. Same for the 32 and 16GB versions too. It's been that way from the beginning I believe.
Sent from my XT1053 using xda premium
Just remember.... No root.
KJ said:
Just remember.... No root.
Click to expand...
Click to collapse
From what I have read the T-Mobile version can be rooted just as easily as the GSM Dev Edition. Unlocking the bootloader on the T-Mobile phone voids the warranty, unlike on the GSM Dev Edition. Other carriers may have the X locked down more.
marvin02 said:
From what I have read the T-Mobile version can be rooted just as easily as the GSM Dev Edition. Unlocking the bootloader on the T-Mobile phone voids the warranty, unlike on the GSM Dev Edition. Other carriers may have the X locked down more.
Click to expand...
Click to collapse
Motomakers are what these are...no? I was sure they can't be unlocked.
And definitely republic wireless can't be.
I'm waiting on the 64GB unlocked GSM version from the 2 week trial. The unlocked gsm is the same as the T-Mobile version and the bootloader can be unlocked.
Sent from my SM-G900A using Tapatalk
So, correct me if I'm wrong: the GSM unlocked version (which still made me choose the AT&T/T-Mobile option to get the unlocked version) can or can not be rooted? I know it can be bootloader unlocked, at least according the Motorola bootloader unlocking page (I chose the T-Mobile version there and it shows as bootloader unlockable).
I mean, it's entirely possible that these trial phones will have their specific IMEI numbers (if you ordered one for the 14 day trial) added to some other entirely different internal blacklist that won't let us unlock them for the trial period, that's my concern.
I fully intend to do everything possible with this phone when I get it - that's what a trial period is for, and when it's shipped back (if it doesn't live up to my expectations) they can easily just reset it in a few minutes time (bootloader locked, restored to factory state, even alter the IMEI and program it with an entirely new one if they want, it's their damned device).
As long as I know it can be rooted and then bootloader unlocked so I can play around with some ROMs, I'm cool with that and could decide to keep it. If not, then I'll just toy with it and send it back - again, it's just a penny so it's not like I'm breaking the bank or anything.
br0adband said:
So, correct me if I'm wrong: the GSM unlocked version (which still made me choose the AT&T/T-Mobile option to get the unlocked version) can or can not be rooted? I know it can be bootloader unlocked, at least according the Motorola bootloader unlocking page (I chose the T-Mobile version there and it shows as bootloader unlockable).
I mean, it's entirely possible that these trial phones will have their specific IMEI numbers (if you ordered one for the 14 day trial) added to some other entirely different internal blacklist that won't let us unlock them for the trial period, that's my concern.
I fully intend to do everything possible with this phone when I get it - that's what a trial period is for, and when it's shipped back (if it doesn't live up to my expectations) they can easily just reset it in a few minutes time (bootloader locked, restored to factory state, even alter the IMEI and program it with an entirely new one if they want, it's their damned device).
As long as I know it can be rooted and then bootloader unlocked so I can play around with some ROMs, I'm cool with that and could decide to keep it. If not, then I'll just toy with it and send it back - again, it's just a penny so it's not like I'm breaking the bank or anything.
Click to expand...
Click to collapse
They could see you unlocked the bootloader and send it back to you and charge you. If unlocking voids warranty, which it does on anything that's not a dev edition, then it may affect returning it too.
A possibility anyway.
KJ said:
Motomakers are what these are...no? I was sure they can't be unlocked.
And definitely republic wireless can't be.
Click to expand...
Click to collapse
It depends on the carrier.
Verizon and ATT moto makers can't be unlocked. You are right, Replublic Wireless can't be unlocked.
However, Sprint and the "GSM Unlocked (ships with T-Mobile SIM)" variants can be. Some other carriers can too.
---------- Post added at 01:48 PM ---------- Previous post was at 01:43 PM ----------
br0adband said:
So, correct me if I'm wrong: the GSM unlocked version (which still made me choose the AT&T/T-Mobile option to get the unlocked version) can or can not be rooted? I know it can be bootloader unlocked, at least according the Motorola bootloader unlocking page (I chose the T-Mobile version there and it shows as bootloader unlockable).
I mean, it's entirely possible that these trial phones will have their specific IMEI numbers (if you ordered one for the 14 day trial) added to some other entirely different internal blacklist that won't let us unlock them for the trial period, that's my concern.
I fully intend to do everything possible with this phone when I get it - that's what a trial period is for, and when it's shipped back (if it doesn't live up to my expectations) they can easily just reset it in a few minutes time (bootloader locked, restored to factory state, even alter the IMEI and program it with an entirely new one if they want, it's their damned device).
As long as I know it can be rooted and then bootloader unlocked so I can play around with some ROMs, I'm cool with that and could decide to keep it. If not, then I'll just toy with it and send it back - again, it's just a penny so it's not like I'm breaking the bank or anything.
Click to expand...
Click to collapse
If you do anything that voids the warranty while you are "trying it for $.01" they will likely refuse return.
If you are buying a Moto Maker X, unlocking its bootloader DOES void the warranty just by completing the action of requesting the code from Moto. You are submitting unique info to Moto about the phone you are unlocking, so expect they will know you have requested the unlock code.
And as for Moto can"easily" re-lock the bootloader, it depends on if its an eFuse or not. Using mFastboot, we can get the bootloader status to unlock and relock, not LOCK. If its an eFuse, moto likely can't set it back to lock without replacing components.
Can you get a developer edition for a penny? If so you do keep warranty for unlocking. I cannot verify whether or not they will accept the return, for that I would call Motorola and request confirmation in writing that they will accept the return even if you unlock the boot loader. If yes, get it, test it, if you like it send it back and order the Moto Maker one you want.
SymbioticGenius said:
Can you get a developer edition for a penny? If so you do keep warranty for unlocking. I cannot verify whether or not they will accept the return, for that I would call Motorola and request confirmation in writing that they will accept the return even if you unlock the boot loader. If yes, get it, test it, if you like it send it back and order the Moto Maker one you want.
Click to expand...
Click to collapse
The "Try Then Buy" FAQ clearly stated that the regular non-Moto Maker version, the Moto Maker version, and the Dev Edition were all supposed to be available for that offer but I tried several times to get the Dev Edition and each time I punched in the promo code they sent me, it wouldn't apply the discount and the price remained $449 and change. After maybe 5 attempts, I decided to contact them using their "instant chat" support and the first time it said I was number 18 in the queue so I waited 14 minutes and when I got to being number 3 in the queue, it kicked me out and said their instant chat support was offline.
I waited a minute, reconnected to the chat support thing and it said I was number 27 with a wait time of 35 minutes so I said the hell with it and just ordered a Moto Maker edition, hence my question(s) above about rooting/unlocking.
For 14 days it's my phone, that's how the deal goes, so I'm going to use it as if it were my actual device, that's the only way I'm going to know if I want to actually keep it - I'll fire off an email to 'em when it arrives to clarify things, but if I do end up rooting it and unlocking the bootloader and then they refuse the return of the phone, well... guess I'll be getting it for free, who knows.
br0adband said:
The "Try Then Buy" FAQ clearly stated that the regular non-Moto Maker version, the Moto Maker version, and the Dev Edition were all supposed to be available for that offer but I tried several times to get the Dev Edition and each time I punched in the promo code they sent me, it wouldn't apply the discount and the price remained $449 and change. After maybe 5 attempts, I decided to contact them using their "instant chat" support and the first time it said I was number 18 in the queue so I waited 14 minutes and when I got to being number 3 in the queue, it kicked me out and said their instant chat support was offline.
I waited a minute, reconnected to the chat support thing and it said I was number 27 with a wait time of 35 minutes so I said the hell with it and just ordered a Moto Maker edition, hence my question(s) above about rooting/unlocking.
For 14 days it's my phone, that's how the deal goes, so I'm going to use it as if it were my actual device, that's the only way I'm going to know if I want to actually keep it - I'll fire off an email to 'em when it arrives to clarify things, but if I do end up rooting it and unlocking the bootloader and then they refuse the return of the phone, well... guess I'll be getting it for free, who knows.
Click to expand...
Click to collapse
I'm sure they won't let you have it free. Lol
And yes, you will void the warranty.... And therefore probably void your chance to return it.
Remember.....us rooters are a very....very tiny fraction of their customers. They don't think of us when they make deals, or rules or promos.....most will try it, not change a single thing and keep it or return it. Then WE come along, void its warranty and try to return it. Nope....not happening. You own it now. Pay up. Or bye bye imei. And now you own a pretty paperweight.
And.....if moto is smart, which they seem to be, any device on this promo....no matter the carrier....won't be eligible to unlock on their site. Didn't think of that one....did we. I'm betting they won't be eligible to unlock on motos site, not until the deal is done and you keep it. ?
---------- Post added at 10:15 PM ---------- Previous post was at 10:14 PM ----------
Also....come on now....you don't NEED root to know if you like a device. Lol
Very valid points KJ. Sad thing is I've had root since day one and I barely use apps that require it anymore. With the recent updates and the ability to disable apps without TiBu my battery life is fine so the only thing I've used root for is kernel tweaks.
Try the phone, if you even remotely like it without root, you'll like it that much more with it.
SymbioticGenius said:
Very valid points KJ. Sad thing is I've had root since day one and I barely use apps that require it anymore. With the recent updates and the ability to disable apps without TiBu the only thing I've used root for is kernel tweaks.
Try the phone, if you even remotely like it without root, you'll like it that much more with it.
Click to expand...
Click to collapse
I'd die without root. Lol. Luckily I research first and would never own a device I can't root.
Yeah, I don't get the attitude about its mine for 14 days. Its yours to TRY they are saying. Taking it apart physically or unlocking boot loaders and messing with the system is not something they will be happy about. They'll just laugh, send it back to you and say congrats on your new purchase. Lol.
KJ said:
I'd die without root. Lol. Luckily I research first and would never own a device I can't root.
Yeah, I don't get the attitude about its mine for 14 days. Its yours to TRY they are saying. Taking it apart physically or unlocking boot loaders and messing with the system is not something they will be happy about. They'll just laugh, send it back to you and say congrats on your new purchase. Lol.
Click to expand...
Click to collapse
I would never own a phone without an unlockable boot loader. Until the Nexus5 all my phones had CM and I bought my phones based on having a stable-ish build. I understand your point.
I think I should teach many of you in here something my father taught me as a kid.
If something isn't yours return it how you found it. If you break it, you replace it.
Otherwise known as "you break it, you bought it."
Hi guys,
i want to create this reference thread for all people must Permanent Unlock their S8/S8+ locke on TMO Network.
I'm one of you and actually i'm hold waiting some unlock method for my G950U .
Services just tried :
https://www.unlockbase.com (they don't provide anymore T-Mobile Unlock App unlock)
http://www.cellunlocker.net/ (paid them 130 buks and they refund me after 3 days cause they have no more access to T-Mobile server)
Hold at the moment.
My device is full paid off but actually i'm not in USA , i'm in Italy
You could go to the T-Mobile website and request and unlocked code .. if phone is paid in full they will unlock it without an issue
oswald-josh said:
You could go to the T-Mobile website and request and unlocked code .. if phone is paid in full they will unlock it without an issue
Click to expand...
Click to collapse
i don't have a T-Mobile account, i have bought device on Ebay. It was paid off, sure.
wolfgart said:
i don't have a T-Mobile account, i have bought device on Ebay. It was paid off
You do not need a T-Mobile account. Try to call T-Mobile internationally or contact them thru the twitter account. According to the website this is the only requirements to unlock it
--
Unlock requirements
We provide mobile device unlock codes free within two business days (or provide further information about timing) for eligible devices.
Device eligibility is determined as follows:
The device must be a T-Mobile device.
The device must not be reported to T-Mobile as lost, stolen, or blocked.
The account associated with the device must not be canceled, and be in good standing.
You have requested no more than two mobile device unlock codes per line of service in the last 12 months.
The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Click to expand...
Click to collapse
still waiting working methods ....
wolfgart said:
Device eligibility is determined as follows:
The device must be a T-Mobile device.
...... apply.
Click to expand...
Click to collapse
They require you to use their service for 40 days, i mean you can tell them that, because u are in italy, and there is no way for you connect to their server and ask for temporary unlock, and you need it to be permanent unlock ( one of the xda user did that).
What are the chances that they will not be able to unlock the phone even after 40 days since it is bought from samsung and not from T-mobile?
aviseqdas said:
What are the chances that they will not be able to unlock the phone even after 40 days since it is bought from samsung and not from T-mobile?
Click to expand...
Click to collapse
honestly is base on your luck, luck here is that, you actually talk to the specialist otherwise, you just gonna talk to some dumb people.
I bought mine from Samsung, paid in full, received it on 4/21 so it's 36 days and program tells me not eligible, called CS, told me to download the program that doesn't work, called Samsung was told to call t-mo. Such a Bu???t and how T-mo will know I paid for the phone to Samsung? I probably will download eng boot and install unlocked FW, but not sure if that's going to work, last carrier phone ever. Actually it was my fault, should have returned the phone back to Samsung first week, when they send me locked phone without the unlocking code. BTW for OP to pay $130 to unlock the phone that should be unlocked to begin with (if it was paid in full as OP said) is wrong.
pete4k said:
I bought mine from Samsung, paid in full, received it on 4/21 so it's 36 days and program tells me not eligible, called CS, told me to download the program that doesn't work, called Samsung was told to call t-mo. Such a Bu???t and how T-mo will know I paid for the phone to Samsung? I probably will download eng boot and install unlocked FW, but not sure if that's going to work, last carrier phone ever. Actually it was my fault, should have returned the phone back to Samsung first week, when they send me locked phone without the unlocking code. BTW for OP to pay $130 to unlock the phone that should be unlocked to begin with (if it was paid in full as OP said) is wrong.
Click to expand...
Click to collapse
Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. The rep needs to submit your IMEI to one of their highest level tech support engineers to be added into their "device distribution inventory system". This makes it look in their system that your phone was sold by T-Mobile and came out of their inventory. If they just try to whitelist your IMEI in the Unlock device app, that will not work. This needs to be done 100% on T-Mobiles end, Samsung will not be able to do anything, and you will want to bash your head into the wall after talking to them, totally useless.
T-Force:
That's correct. Even in attempting to "whitelist" the device, this would be unsuccessful since the phone wasn't purchased from T-Mobile. The escalation I've submitted is going to our highest tier of support, so if anyone can do it - they will be the ones. Hopefully this helps to clarify things!
Click to expand...
Click to collapse
There may be hope for everyone in the future, this one of the final responses I got from them:
I am right there with you. It definitely makes things harder on both sides since the phone isn't technically bought from us, even though it is branded a T-Mobile phone and our system rejects any IMEI that didn't come from our inventory. None the less, we're all about giving you full access to what is yours. Teams are currently working on a process update that'll make things a lot more seamless, but in the meantime we've got this work around! I really appreciate you taking the time to reach out to us today!
Click to expand...
Click to collapse
14 hours later I tried the Unlock Device app and requested the permanent unlock and it was successfully permanently SIM unlocked.
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
fragg3d said:
Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. The rep needs to submit your IMEI to one of their highest level tech support engineers to be added into their "device distribution inventory system". This makes it look in their system that your phone was sold by T-Mobile and came out of their inventory. If they just try to whitelist your IMEI in the Unlock device app, that will not work. This needs to be done 100% on T-Mobiles end, Samsung will not be able to do anything, and you will want to bash your head into the wall after talking to them, totally useless.
There may be hope for everyone in the future, this one of the final responses I got from them:
14 hours later I tried the Unlock Device app and requested the permanent unlock and it was successfully permanently SIM unlocked.
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
Click to expand...
Click to collapse
I bought the si from Samsung website (fully pay)and two days ago I called T-Mobile request sim unlock last night I got email from T-Mobile said my phone only can unlock is from T-Mobile unlock app but I try so many times using T-Mobile unlock app all show up said failed need to contact T-Mobile. Now what can I do?
paullu said:
I bought the si from Samsung website (fully pay)and two days ago I called T-Mobile request sim unlock last night I got email from T-Mobile said my phone only can unlock is from T-Mobile unlock app but I try so many times using T-Mobile unlock app all show up said failed need to contact T-Mobile. Now what can I do?
Click to expand...
Click to collapse
contact them again...
paullu said:
I bought the si from Samsung website (fully pay)and two days ago I called T-Mobile request sim unlock last night I got email from T-Mobile said my phone only can unlock is from T-Mobile unlock app but I try so many times using T-Mobile unlock app all show up said failed need to contact T-Mobile. Now what can I do?
Click to expand...
Click to collapse
Go though T-Force on Twitter ( https://twitter.com/TMobileHelp ) the phone reps seem to be totally clueless about this issue. It will ONLY work when your devices IMEI is added to their "device distribution inventory system" and not just whitelisted in the Unlock Device app. This makes it look to their system (and the app) that the phone was sold by them and came out of T-Mobiles inventory.
EDIT:
Got the phone unlocked, talked to them on Twitter direct messages, and after 24 hours i was able to use the Unlock APP and unlock the phone
I called T-mobile they said they can't unlock it , I have to use device on T-mobile for 40 days ,even though its fully paid off
I even asked them see if they can enter device information on " Device Distribution Center " but they said there is no possible way to do ... hmm
Oh well guess gotta wait 40 days.
Got phone unkocked !
Hi Wolfgart,
You said you had purchased this phone directly from Samsung.com or Ebay.com and not from Tmobile and then you were in Italy and not in USA but still were able to unlock it successfully, can you please share the exact steps/procedure you followed to successfully unlock our T-mobile branded Samsung S8 ? I am in the same situation as yours and would be helpful for others what you have gone through to unlock it. Thanks.
What the *&^%$# I have been "Bamboozled"
shahrit said:
Hi Wolfgart,
You said you had purchased this phone directly from Samsung.com or Ebay.com and not from Tmobile and then you were in Italy and not in USA but still were able to unlock it successfully, can you please share the exact steps/procedure you followed to successfully unlock our T-mobile branded Samsung S8 ? I am in the same situation as yours and would be helpful for others what you have gone through to unlock it. Thanks.
Click to expand...
Click to collapse
LOL....maybe TMO doesn't think the folks in Italy are theevin white trash that voted for Trump..
shahrit said:
Hi Wolfgart,
You said you had purchased this phone directly from Samsung.com or Ebay.com and not from Tmobile and then you were in Italy and not in USA but still were able to unlock it successfully, can you please share the exact steps/procedure you followed to successfully unlock our T-mobile branded Samsung S8 ? I am in the same situation as yours and would be helpful for others what you have gone through to unlock it. Thanks.
Click to expand...
Click to collapse
Oh, i simply have called by phone TMO support and told them that i now i'm in Italy for the next 12 months cause Job and i have to rest in contact with my family in CA.
I've tried to call them a lot of time and always talked with dump operators. Last one guy was a really great guy and finally helped me to have device permanent unlocked.
wiseguyy said:
LOL....maybe TMO doesn't think the folks in Italy are theevin white trash that voted for Trump..
Click to expand...
Click to collapse
ahhaha.
Really absurd that US People could vote for a Crazy man like Trump....
Oh my God
fragg3d said:
Go though T-Force on Twitter ( https://twitter.com/TMobileHelp ) the phone reps seem to be totally clueless about this issue. It will ONLY work when your devices IMEI is added to their "device distribution inventory system" and not just whitelisted in the Unlock Device app. This makes it look to their system (and the app) that the phone was sold by them and came out of T-Mobiles inventory.
Click to expand...
Click to collapse
I bought my s8+ from ebay, but the guy bought it from samsung,
on the June 20, I went to the T-Mobile store on the 21 and added insurance and they're charging me 15 a month because I didn't buy it from them.
Got home and called T-Mobile to add the imei, they were gonna give me the run around and I said politely that samsung is gonna tell me to call tmo, she wait a moment and spoke to someone, and she sent the request in,
waited 3 days, and the device didn't unlock, checked the website and til today to check device status it doesn't have any info, but called T-Mobile and the rep transferred me to his supervisor, and he said he will take care of it, to wait at least 3 days for the email, and yesterday I tried the device unlocked, and it worked. Then later during the day I received the email from T-Mobile.
Be polite, and let them know u will be leaving the country, it sometimes it works, most of the time even buying from T-Mobile paying in full, they make me wait 40 days.
I also told them that is why I stopped buying from them directly,
Sent from my SM-G955U using XDA-Developers Legacy app
I bought this v35 off of eBay and turns out it hasn't been paid off and I can't pay it off because I don't have the old account info.
Can I still go through the online carrier unlock methods to get this unlocked? Is there any way to unlock it myself or otherwise?
You need to return it for a refund.
Ohitstarik said:
I bought this v35 off of eBay and turns out it hasn't been paid off and I can't pay it off because I don't have the old account info.
Can I still go through the online carrier unlock methods to get this unlocked? Is there any way to unlock it myself or otherwise?
Click to expand...
Click to collapse
Sadly I can't. I tried to refund it on eBay and they sided with the seller on some bull****. The point I made was that I couldn't unlock it because it wasn't paid off (not that it wasn't paid off in the first place), and the seller said it was locked to at&t in the ad (but they didn't say anything about it not being paid off).
So, I'm stuck with this at&t phone in my hand. Apparently at&t users can use it though.
Also: the IMEI is clean
Ohitstarik said:
Sadly I can't. I tried to refund it on eBay and they sided with the seller on some bull****. The point I made was that I couldn't unlock it because it wasn't paid off (not that it wasn't paid off in the first place), and the seller said it was locked to at&t in the ad (but they didn't say anything about it not being paid off).
So, I'm stuck with this at&t phone in my hand. Apparently at&t users can use it though.
Also: the IMEI is clean
Click to expand...
Click to collapse
Wow that seems outrageously bogus. Ebay sides with seller that is selling a phone, that isn't paid off? Hard to imagine how they justified that. You can't sell a used car that isn't paid off, unless paying the lien on it is part of the selling transaction, which it usually is. How is it justified selling a phone that isn't paid off, knowing that it can't be unlocked without it being paid for?
I guess that they indicated it was locked to at&t somehow mitigates this in ebays eyes? But it's not like you bought it from the seller knowing you'd have to now pay more to at&t to be able to pay it off and unlock it? that seems totally unfair.
That is crazy for all of the reasons already given. Unless you file an appeal or escalate in some other way, the best you can hope for is that it wasn't stolen, gets paid off, and stays off IMEI blacklists. You have a paperweight if the latter happens.
Ohitstarik said:
I bought this v35 off of eBay and turns out it hasn't been paid off and I can't pay it off because I don't have the old account info.
Can I still go through the online carrier unlock methods to get this unlocked? Is there any way to unlock it myself or otherwise?
Click to expand...
Click to collapse
It definitely is bull****.
Can't say I'm the most responsible person, if I pushed hard enough I might have been able to get something out of this back in the day. It still hasn't been paid off, this all happened 2 years ago. It really surprised me since ebay pretty much always sides with the buyer no matter what.
I've been lazy and have been using the phone lightly for ground control stuff for drones, but it's been sitting around for most of the time. I have a OnePlus 6T but was still thinking of switching to the V35 and selling the 6T. 2gb less ram, but the screen and cameras from what I see are worth it.
Its not possible though? Through bootloader unlock and flashing a new ROM? I guess the network & software side are a different, and the IMEI points to the network stuff. I guess I'll just try to sell it to some At&t user.
Ohitstarik said:
It definitely is bull****.
Can't say I'm the most responsible person, if I pushed hard enough I might have been able to get something out of this back in the day. It still hasn't been paid off, this all happened 2 years ago. It really surprised me since ebay pretty much always sides with the buyer no matter what.
I've been lazy and have been using the phone lightly for ground control stuff for drones, but it's been sitting around for most of the time. I have a OnePlus 6T but was still thinking of switching to the V35 and selling the 6T. 2gb less ram, but the screen and cameras from what I see are worth it.
Its not possible though? Through bootloader unlock and flashing a new ROM? I guess the network & software side are a different, and the IMEI points to the network stuff. I guess I'll just try to sell it to some At&t user.
Click to expand...
Click to collapse
No, I don't think crossflashed or boot unlocked will matter. It's the IMEI that will be recognized, no disguising it. And that's too bad, as they are good phones. How much is owed on it? Even on at&t that might be a problem?
That's the thing, they won't even let me pay it off/figure out how much is left on the account. The people at At&t I talked to said you can still use it on the at&t network, but you just can't unlock it (which doesn't make sense). I wonder if there's other forces at play, e.g. this was a store model phone or something like that..
Ohitstarik said:
That's the thing, they won't even let me pay it off/figure out how much is left on the account. The people at At&t I talked to said you can still use it on the at&t network, but you just can't unlock it (which doesn't make sense). I wonder if there's other forces at play, e.g. this was a store model phone or something like that..
Click to expand...
Click to collapse
Here's how it makes sense...
AT&T can still make money by people using it on AT&T. If carrier unlocked then they don't. The person who didn't finish paying for it was probably reported for not paying a contracted debt. (Technically, it's still AT&T property.)
Probably one of those "buy one, get one free deals" -- but you have to maintain a new line for x number of months (6?, 12? 24?). That's the probably the "debt" they didn't pay, not the phone itself but probably the terms of the freebie deal where a new line is started and maintained.
We saw this a lot with T-Mobile V30. Tons sold on eBay that were "free" phones but with unpaid T-Mobile financial commitment attached.
AT&T have long since written this V35 off, but IF a rep let you pay off the deal:
1) Cost is probably more than the phone is worth. X number of monthly bills? What is X? Would you have to start a new line?
Is interest owed?
Too many questions.
2) It would supremely annoy AT&T's accountants, who have already reconciled 2018 books and would have to adjust their ledger.
3) The debt would no longer be outstanding and AT&T would have to go back and retract the black mark on the previous owner's credit reports. Because some stranger paid the bill? Easier for them to leave it just as it is.
I got you. It's definitely a bummer but that makes sense and at least gives some cleared up closure for me
I was just wondering how you know it has balance? Did AT&T rep said so? Have you run imei check on swappa and on imeipro.info? One of these sites would show if phone is still under obligation. There is a possibility that phone is paid off but just locked to AT&T. I feel this to be the case because too much time has passed for it to have not been paid off or it should have had bad imei by now. Let's assume that it was paid off but locked to AT&T, even then AT&T will not unlock it. I went through many V35 phones that AT&T wouldn't unlock because many of these AT&T branded phones were sold by third parties and mvnos where AT&T didn't have unlock info, or would just refuse to unlock the phone.
I am sure you can still get it unlocked. Go on eBay, search for "lg v35 unlock code". Look for $9.99 listing by seller uws-tech. He should be able to unlock this phone. In my case, over the years, AT&T refused to unlock 5 of lg v35 i tried, i even made complaint on BBB, but AT&T failed to unlock and third party unlock service like the above mentioned unlocked them for me. They worked fine on all carriers i tried them on afterwards.
I tried to unlock it through AT&Ts unlocking service online, and it said it wasn't paid off.
It's clean IMEI though, I ran it through some IMEI checkers online. I remember the seller online did say it was locked to AT&T but I just assumed that was because of the unpaid balance thing. I didn't realize phones would be forever locked to AT&T, even after 2 years. You think that's the case? I'll give a shot to the seller you're talking about if so.
Yes most carriers do not automatically unlock phones once the phone is paid off, although some carriers are starting to do that. Give the unlock service a try but make sure that you use the seller i suggested or the ones who offer premium service. When i quick searched ebay last night he seemed to be the only one but today found cheaper seller, universe.2018. Try this one if you haven't already ordered:. https://www.ebay.com/itm/Unlock-Cod...ium-Service-/283645621174?hash=item420a98b3b6
Just make sure the listing mentions premium service and that they support all imei because for V35 phones they have to look up special database that the cheaper services do not utilize.
Used the seller you noted last night, worked like a charm. V35 is now unlocked, thanks to everyone in the thread.
Ohitstarik said:
Used the seller you noted last night, worked like a charm. V35 is now unlocked, thanks to everyone in the thread.
Click to expand...
Click to collapse
So I'm in the same situation as you except my phone is a cricket variant. Which seller did you use on Ebay? $7.50 one or $9.99 one? Thanks.
Ohitstarik said:
Used the seller you noted last night, worked like a charm. V35 is now unlocked, thanks to everyone in the thread.
Click to expand...
Click to collapse
My phone isn't asking for an unlock code. It's just not connecting to any mobile network. It shows an error in "call services" app in the notification badge. Did your phone do this? Or did it ask for an unlock code?
intervalchange said:
My phone isn't asking for an unlock code. It's just not connecting to any mobile network. It shows an error in "call services" app in the notification badge. Did your phone do this? Or did it ask for an unlock code?
Click to expand...
Click to collapse
Unlock procedure would be same for Cricket version and one of the sellers I pointed in my posts above will work for you. Is your phone on AT&T/Cricket firmware? (It will show AT&T logo on startup), if it has already been cross-flashed to another firmware such as ULM or Fi firmwares, it will not show the popup for unlock code. You can't reflash AT&T firmware back on V35 because AT&T don't release their firmwares.
You will need to use Dev patched LG UP that you can get from ChazzMatt's post here (make sure you thank the OP): https://forum.xda-developers.com/showpost.php?p=76510671&postcount=168
to flash Mexican version of the software that you can get here: https://lg-firmwares.com/lg-lmv350awm-firmwares/
Then after phone setup, you can insert non-AT&T sim to enter the unlock code. After the phone is unlocked, you can flash any KDZ you like back and it will stay unlocked.
Android# said:
Unlock procedure would be same for Cricket version and one of the sellers I pointed in my posts above will work for you. Is your phone on AT&T/Cricket firmware? (It will show AT&T logo on startup), if it has already been cross-flashed to another firmware such as ULM or Fi firmwares, it will not show the popup for unlock code. You can't reflash AT&T firmware back on V35 because AT&T don't release their firmwares.
You will need to use Dev patched LG UP that you can get from ChazzMatt's post here (make sure you thank the OP): https://forum.xda-developers.com/showpost.php?p=76510671&postcount=168
to flash Mexican version of the software that you can get here: https://lg-firmwares.com/lg-lmv350awm-firmwares/
Then after phone setup, you can insert non-AT&T sim to enter the unlock code. After the phone is unlocked, you can flash any KDZ you like back and it will stay unlocked.
Click to expand...
Click to collapse
I have a non rooted V35 on Android 9. Will this method work on Pie?
intervalchange said:
I have a non rooted V35 on Android 9. Will this method work on Pie?
Click to expand...
Click to collapse
Your phone is unrooted but again as I asked above you need to make sure whether it is on AT&T firmware or not? This part is very important because if you are on AT&T version of firmware and not getting unlock pop-up, the person who sold you the phone may have used up all the 10 tries to enter the unlock code. After 10 failed tries the phone is permanently locked and you cannot unlock it even if you have an unlock code so no point in buying a code if it is hardlocked.
So to make it less confusing, if the phone shows AT&T logo when you restart, don't bother buying unlock code it won't work.
If phone doesn't show AT&T logo when you restart it, use the directions to flash Mexico region KDZ, finish setup after phone starts up, enter non-AT&T sim card in phone, a popup should appear, enter unlock code and phone will restart and will be unlocked.
Yes as long as you still have unlock tries left, this will work regardless of which firmware you are on. I think they only have Oreo on LG firmwares website for Mexico region but that doesn't matter, once you unlock phone, you can use LG UP to go back to your original firmware as the unlock itself is permanent. By the way use the DL partition option in LG UP when downgrading to Mexico region Oreo and then DL partition or Upgrade option to go back to your original firmware.
Android# said:
Your phone is unrooted but again as I asked above you need to make sure whether it is on AT&T firmware or not? This part is very important because if you are on AT&T version of firmware and not getting unlock pop-up, the person who sold you the phone may have used up all the 10 tries to enter the unlock code. After 10 failed tries the phone is permanently locked and you cannot unlock it even if you have an unlock code so no point in buying a code if it is hardlocked.
So to make it less confusing, if the phone shows AT&T logo when you restart, don't bother buying unlock code it won't work.
If phone doesn't show AT&T logo when you restart it, use the directions to flash Mexico region KDZ, finish setup after phone starts up, enter non-AT&T sim card in phone, a popup should appear, enter unlock code and phone will restart and will be unlocked.
Yes as long as you still have unlock tries left, this will work regardless of which firmware you are on. I think they only have Oreo on LG firmwares website for Mexico region but that doesn't matter, once you unlock phone, you can use LG UP to go back to your original firmware as the unlock itself is permanent. By the way use the DL partition option in LG UP when downgrading to Mexico region Oreo and then DL partition or Upgrade option to go back to your original firmware.
Click to expand...
Click to collapse
The phone is not on AT&T software. There's no logo of any carrier when it boots up. I have downloaded the LGUP software and am ready to go however I don't get the last part.
When flashing the KDZ, should I click on DL partition instead of the refurbish or upgrade option?