Just realized today that there is some dirt under the glass screen on the top left corner. When the screen is on, it is hard to notice. But since I plan on selling this phone to get my next one during the summer, I want this thing to be mint.
Do you know if Sprint will replace my entire phone or will they just replace the display in-store? I hope it's the latter...
BTW, any chance of getting a White EVO replacement?
If you have insurance on your phone the repair will be free for sure and if you bring it to a device and repair store they will replace the screen and not the whole phone. Costs less for the screen thsn it does for the while phone. Make sure you ask first because if they don't have a replacement screen they would swap the phone.
I take it by swapping the phone, I'd be getting a refurb?!
akarol said:
I take it by swapping the phone, I'd be getting a refurb?!
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Click to collapse
not sure of they are still swapping returns with new ones or not
You would be getting a refurb almost for sure. Its been out long enough fit sprint to have a stockpile of refurbs laying around. Thats how it is at the s&r store where I live.
Can you request just a screen replacement because ver 4 hardware would be annoying.
Take it to your nearest corporate store and they will replace the screen. My third one is the charm...first two got dust under the glass. I think they are more willing to do it if you have TEP, however.
Just ask. The service store will tell you wyat their policy is. Screen replacements are cheaper than whole phones. Just ask. If they say that they have replace just tell them that won't work. Then go back in a couple weeks and check again. They will do a screen replacement if you ask and be patient.
Sent from my PC36100 using XDA App
I'm just a little bit miffed today. My phone got knocked off a table at a restaurant, landed on the corner, then came to rest on its back (camera down). I know have a nice spiderweb across the top of screen. Thankfully, only my glass is cracked. The touchscreen still works perfectly, even across the cracks.
Am I going to be able to get this repaired from Sprint? One of my friends got his EVO repaired for free a few months ago with the same type of damage. Do I have similar coverage, or am I going to have to shell out for a replacement?
I'm taking it in on Monday, should I RUU back to stock, or just flash my rooted stock ROM backup? (I'm on CM7 RC4)
That sucks dude.
I'm always afraid of that happening to mine too
I personally don't know if Sprint will do it for free or not (they'll know for sure when you go)
Also, I think it might be best to RUU back (making backups of all your setups, ROMs, data, etc and saving said backups to your PC) Just in case Sprint feels the need to rummage through your phone after they replace the screen (I'm guessing they might to test to see if the screen replacement is working correctly)
You could do your second listed option, up to you. I'm also afraid of Sprint finding out I voided the warranty. See, if you they find out you're rooted, then there goes your warrant and free screen replacement (as long as a screen replacement is part of the warranty)
I'm not sure if they'll replace it for free. I have this "insurance" deal with sprint (which I'm pretty sure is a ripoff, but my mom insisted I get it) that we had to pay for when I first bought the phone that cost $10. It only covers certain types of things, such as hardware errors and the like, but doesn't cover accidental physical damage. It would cost me $100 to get my phone or screen replaced if something like this happened. But maybe the employees at your sprint store are nice and might replace your screen for free.
screen on my moment imploded and took it to the sprint store and asked them to fix it and they looked at me like i was a crackhead that walked in off the street. then they told me to call ausurion and pay the 100 bucks to get it fixed . chances are thats what you will have to do
So my little brother has a evo shift and the top of touch screen doesnt respond/work. The phone doesnt have the sprint total protection plan, only my evo 3d does. Can I get manafactured warranty to get it fix? or should i buy the parts to fix it? if so which part would I need, the LCD screen or the glass digitizer. thanks
Should be warranty issue.
Btw, august is open enrollment for insurance so you can get it for the shift now.
Sent from my PG06100 using Tapatalk
chances are its a loose cable. i had the same problem with mine. sprint store should be able to fix it easily. BUT dont leave the store til you make sure they did
kali323 said:
So my little brother has a evo shift and the top of touch screen doesnt respond/work. The phone doesnt have the sprint total protection plan, only my evo 3d does. Can I get manafactured warranty to get it fix? or should i buy the parts to fix it? if so which part would I need, the LCD screen or the glass digitizer. thanks
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Click to collapse
If your under 30 days it's covered. If not just throw insurance on it for 30 days for ( $8 a month ) . Than after the 30 days take it in for service. Let them fix it, wait a few days and cancel. Done this already a few times in the past. But now my phones are always insured to the max .
thanks for all the info
ok so instead of adding insurance with open enrollment i put my phone number on it since my phone number already has insurance. This is my 2nd day with me using this phone so how many days should I wait until I take it to the sprint store? I search and some suggest a week and others like a month, thanks
I would definately wait at least a week. Maybe two, before I went in and tried to exchange it.
So a few weeks ago I request a ticket to use my one time HTC Advantage to replace my cracked screen and I just got an email (after they lost my phone for a day) that it would be $290 to replace the cracked screen even though it is clearly within the 6 months period.
This is complete bull**** that they make a phone impossible to repair then want $290 to replace the most common problem that will happen.
The phone was fully stock, body was in perfect shape and this thing was my baby. I am on my 4th HTC phone in a row and the only one in my family not on an S5.
Guess what phone I will be on very shortly and guess which company I will never purchase from again?
What a sham. I purchased this phone over the S5 due to this very "advantage" that is now about to kick me in the balls.
If they don't correct this quickly I will start praying that HTC goes under and burns, hard.
I will of course edit this post if they do decide to do the right thing and take back all of my words.
murf43143 said:
So a few weeks ago I request a ticket to use my one time HTC Advantage to replace my cracked screen and I just got an email (after they lost my phone for a day) that it would be $290 to replace the cracked screen even though it is clearly within the 6 months period.
This is complete bull**** that they make a phone impossible to repair then want $290 to replace the most common problem that will happen.
The phone was fully stock, body was in perfect shape and this thing was my baby. I am on my 4th HTC phone in a row and the only one in my family not on an S5.
Guess what phone I will be on very shortly and guess which company I will never purchase from again?
What a sham. I purchased this phone over the S5 due to this very "advantage" that is now about to kick me in the balls.
If they don't correct this quickly I will start praying that HTC goes under and burns, hard.
I will of course edit this post if they do decide to do the right thing and take back all of my words.
Click to expand...
Click to collapse
Might be worth confirming why they've asked for a charge as opposed to just moaning about it, there has to be a reason if you're within the first 6 months...
murf43143 said:
So a few weeks ago I request a ticket to use my one time HTC Advantage to replace my cracked screen and I just got an email (after they lost my phone for a day) that it would be $290 to replace the cracked screen even though it is clearly within the 6 months period.
This is complete bull**** that they make a phone impossible to repair then want $290 to replace the most common problem that will happen.
The phone was fully stock, body was in perfect shape and this thing was my baby. I am on my 4th HTC phone in a row and the only one in my family not on an S5.
Guess what phone I will be on very shortly and guess which company I will never purchase from again?
What a sham. I purchased this phone over the S5 due to this very "advantage" that is now about to kick me in the balls.
If they don't correct this quickly I will start praying that HTC goes under and burns, hard.
I will of course edit this post if they do decide to do the right thing and take back all of my words.
Click to expand...
Click to collapse
Sorry to hear...
Well, this guy had no problems >> http://forum.xda-developers.com/showthread.php?t=2767547
Thread closed.
There is already an existing thread here: Shattered Screen Experience
Many thanks,
Ghost
Warning to anyone getting a new phone through the screen assurance phone... The other day I was running to get out of the rain and my phone fell and the screen broke. The screen became unresponsive and eventually went black. The phone would still vibrate so I knew it wasn't totally dead.
I went into the Verizon store and told them what happened and they said I would get a new phone this week and to send mine back (awesome right?). Well after doing some research on the screen assurance program, there was a big warning about being charged for the price of a new phone (which is crap, because they send you a refurb and not a new phone) if there is anything other than a crack in the display. Well this got me concerned because my screen wouldn't even come on and there was some cosmetic damage to the bezel from the drop.
I called Verizon to make sure that I wasn't going to get charged for a new phone if mine didn't meet their qualifications. I asked if I could send the new one back if they found other issues with my phone, such as water damage, and they said I could but they would not be able to send my old phone back either. I was ok with that, even though I'm out a phone after only 5 months...The screen assurance program was the only reason I cancelled my insurance. I have never reuined a phone besides a cracked screen.
The representative called me back a half an hour later and told me that she had made some calls and that if they found anything wrong with the phone that didn't meet the screen assurance program requirements that I would be charged REGARDLESS if I returned the replacement phone. She said that I am just better off not returning it if it didn't meet the requirements.
My questions for her were - how am I supposed to know if it doesn't meet the requirements? I have no idea what the requirements are as far a physical damage, because they are extremely vague on the FAQ's. I also asked her how I was supposed to know if there is water damage? These phones are splash resistant, so even though it was in the rain, doesn't mean it has water damage.
Her only response was pretty much that she was sorry but there was nothing that they could do and I would be charged the price of a new phone if there was anything wrong with it.
So at the end of the day BEWARE of the screen assurance program, Verizon will still find a way to screw you out of more money. If you return your broken phone it is up to "the warehouse" to determine if you will get charged $500 or not.
huntb said:
Warning to anyone getting a new phone through the screen assurance phone... The other day I was running to get out of the rain and my phone fell and the screen broke. The screen became unresponsive and eventually went black. The phone would still vibrate so I knew it wasn't totally dead.
I went into the Verizon store and told them what happened and they said I would get a new phone this week and to send mine back (awesome right?). Well after doing some research on the screen assurance program, there was a big warning about being charged for the price of a new phone (which is crap, because they send you a refurb and not a new phone) if there is anything other than a crack in the display. Well this got me concerned because my screen wouldn't even come on and there was some cosmetic damage to the bezel from the drop.
I called Verizon to make sure that I wasn't going to get charged for a new phone if mine didn't meet their qualifications. I asked if I could send the new one back if they found other issues with my phone, such as water damage, and they said I could but they would not be able to send my old phone back either. I was ok with that, even though I'm out a phone after only 5 months...The screen assurance program was the only reason I cancelled my insurance. I have never reuined a phone besides a cracked screen.
The representative called me back a half an hour later and told me that she had made some calls and that if they found anything wrong with the phone that didn't meet the screen assurance program requirements that I would be charged REGARDLESS if I returned the replacement phone. She said that I am just better off not returning it if it didn't meet the requirements.
My questions for her were - how am I supposed to know if it doesn't meet the requirements? I have no idea what the requirements are as far a physical damage, because they are extremely vague on the FAQ's. I also asked her how I was supposed to know if there is water damage? These phones are splash resistant, so even though it was in the rain, doesn't mean it has water damage.
Her only response was pretty much that she was sorry but there was nothing that they could do and I would be charged the price of a new phone if there was anything wrong with it.
So at the end of the day BEWARE of the screen assurance program, Verizon will still find a way to screw you out of more money. If you return your broken phone it is up to "the warehouse" to determine if you will get charged $500 or not.
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Click to collapse
Did you submerge it in water? Smash it with a hammer? Fry it in the microwave? If so, they are not going to honor the warranty replacement. If not, I think you are over thinking it. I have to imagine that they expect some damage to the plastic housing, if the drop was enough to shatter the screen.
dcallan said:
Did you submerge it in water? Smash it with a hammer? Fry it in the microwave? If so, they are not going to honor the warranty replacement. If not, I think you are over thinking it. I have to imagine that they expect some damage to the plastic housing, if the drop was enough to shatter the screen.
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Click to collapse
This is what I'm wondering as well I dropped mine and it landed on the corner. A bit of the plastic housing broke off as well as a small chunk of glass. Screen still works fine, so I decided to wait and save my replacement in the event I have a more serious accident.
I was planning on getting a replacement after approx 1 year, does anyone know if that bit of housing that broke off is going to stop them from honoring it? Anyone have any experience with something similar?
huntb said:
Warning to anyone getting a new phone through the screen assurance phone... The other day I was running to get out of the rain and my phone fell and the screen broke. The screen became unresponsive and eventually went black. The phone would still vibrate so I knew it wasn't totally dead.
I went into the Verizon store and told them what happened and they said I would get a new phone this week and to send mine back (awesome right?). Well after doing some research on the screen assurance program, there was a big warning about being charged for the price of a new phone (which is crap, because they send you a refurb and not a new phone) if there is anything other than a crack in the display. Well this got me concerned because my screen wouldn't even come on and there was some cosmetic damage to the bezel from the drop.
I called Verizon to make sure that I wasn't going to get charged for a new phone if mine didn't meet their qualifications. I asked if I could send the new one back if they found other issues with my phone, such as water damage, and they said I could but they would not be able to send my old phone back either. I was ok with that, even though I'm out a phone after only 5 months...The screen assurance program was the only reason I cancelled my insurance. I have never reuined a phone besides a cracked screen.
The representative called me back a half an hour later and told me that she had made some calls and that if they found anything wrong with the phone that didn't meet the screen assurance program requirements that I would be charged REGARDLESS if I returned the replacement phone. She said that I am just better off not returning it if it didn't meet the requirements.
My questions for her were - how am I supposed to know if it doesn't meet the requirements? I have no idea what the requirements are as far a physical damage, because they are extremely vague on the FAQ's. I also asked her how I was supposed to know if there is water damage? These phones are splash resistant, so even though it was in the rain, doesn't mean it has water damage.
Her only response was pretty much that she was sorry but there was nothing that they could do and I would be charged the price of a new phone if there was anything wrong with it.
So at the end of the day BEWARE of the screen assurance program, Verizon will still find a way to screw you out of more money. If you return your broken phone it is up to "the warehouse" to determine if you will get charged $500 or not.
Click to expand...
Click to collapse
i think the only mention that fell while it was raining, its what it ruined it for you, they assumed water damage, you should just said that you dropped and broke the screen. thats how they roll.
They said they would check it for water damage once it was received by the warehouse. They said they inspect every phone that comes back for the screen assurance program. Even if I wouldn't have said that it fell while it was raining, they would still see if it had water damage. I don't know if it does or not but there is no way to find out without sending it back in. When I do they can charge me $500 if it does.
00McD00 said:
This is what I'm wondering as well I dropped mine and it landed on the corner. A bit of the plastic housing broke off as well as a small chunk of glass. Screen still works fine, so I decided to wait and save my replacement in the event I have a more serious accident.
I was planning on getting a replacement after approx 1 year, does anyone know if that bit of housing that broke off is going to stop them from honoring it? Anyone have any experience with something similar?
Click to expand...
Click to collapse
Droid Turbo Screen Assurance FAQ's
Quote from the above website: "This one time replacement covers only a cracked display. If you have already received a replacement under this program or the device is found to have been subjected to other physical damage such as crushed or damaged housings, liquid damage, software or hardware alteration, it is not eligible for a replacement under this program."
"A cracked display refers to cracks to the outer glass/screen portion in the front of the device. Any damage that also includes a cracked housing, missing glass fragments or other significant structural damage to the housing does not qualify for the Droid Turbo Screen Assurance program. If you re unsure if your device meets the qualifications, you can visit a Verizon Wireless retail store to speak directly with a sales representative."
"If your Droid Turbo has been subjected to neglect, misuse, liquid damage, software or hardware alteration or unreasonable wear and tear, it is not eligible for a replacement under this program.
Note: Do not return your device under Droid Turbo Screen Assurance unless your damage is covered under this program. If you do, you ll be charged up to the full value of the replacement device, which may be in excess of $500, even if you subscribe to an Equipment Protection program. "
But the Verizon store sent it in, not you, right? Shouldn't they be responsible if they did not properly evaluate the damage? They can't charge you $500 for their mistake.
When I saw the screen assurance thing when I bought my turbo, it seemed too limited to warrant going without insurance. All it protects you from is if the screen cracks and nothing else experiences any damage. In my mind, this is only good for saving me the insurance deductible in such a cracked screen-only event.
First, they can actually replace just the screen. Second, if they didn't screen for other damage then any yahoo who had something happen to his phone would just crack the screen and ask for a new one.
I'm sure they'll fix the actual screen like they say they will then if anything is messed up past that it's on you.... because that's how it's written. A big selling point of this phone for me was that I can go case-less until i scratch up/crack this screen then I'll get my replacement and put a lifeproof on it.
They don't replace the screen or send your phone back in for you. They send you a replacement phone with a prepaid return shipping label and you are responsible for sending the broken phone back to "the warehouse" where they will analyze it and determine whether or not it qualifies for the screen assurance program. If not, you get charged for the price of a new phone.
Here's my experience with this whole thing. I dropped my phone in a puddle it was submerged for about 30 seconds. Put it in rice and it came back to life. Two months later I cracked my screen. Brought it to the VZW store, they ordered me up a new one after verifying some info. Two days later I had my refurbished phone and sent the damaged one back.
Haven't had any charges to my account. Doesn't seem like they check these returns too thoroughly unless you admit your guilt.
Sent from my XT1254 using XDA Free mobile app
Long as it isn't water damaged
I dropped mine ~3 weeks after launch. I got lucky that they didnt have a refurb available and received a brand new device. That being said my screen was shattered to the point of glass falling out of it, and the screen was completely black and didn't light up at all. Phone still worked, but was stuck in a bootloop at the droid logo and wouldn't even finish turning on. They still replaced it. I even forgot to send my old phone back for like 30 days, and they credited my account with the amount they had charged me the same day they received it back.
I am more worried about the "software modifications" section, since I had rooted my phone with moforoot. I returned it back to stock, so it shows "official", however the qe counter is still 0/1 which means it is not currently rooted, but was rooted in the past.
It has been about 5 days since I got notice that my old phone was received. Will have to see.....
I fail to see how rooting a phone can cause a screen to crack though
Verizon can quickly do a full reflash, so what do they care?
Don't say you dropped it
Last week I set my phone down on a rock to take a picture of a guy with his phone. When I came back to my phone, it looked like the wind had blown it, fell 2 feet, and cracked the screen. I called VZW Tech Support today, and when they asked me how it cracked, I said that I had dropped it. BAD MOVE! The rep then said that I had voided the warranty by dropping it, and couldn't replace it under the Screen Assurance program. I then asked for a supervisor, told her that I had misspoken and that I had not actually dropped the phone (which was true). She thought that laying it on a hot rock could have caused it to crack, because the manufacturer's defect has to do with the glass overheating and cracking.
So don't tell them you dropped the phone!
I got mine taken care of.. no issues.
i just requested mines, the order has been placed... i hope they dont bull**** me when they receive mines.
Whoever the rep was that says they won't cover it if it was dropped obviously doesn't know the program. They were probably just giving their standard response for other phones.
On the "software modification" issue, It has been over a month since I sent my phone back that I had rooted with MOFO and thankfully they have not tried to charge me for the replacement phone. So long as you revert any rooted phone back to stock it probably won't be an issue getting it replaced under the screen assurance program (though it's not a guarantee).
Is this program only for those who bought the Turbo straight from Verizon? I bought mine on Amazon because they had a better price than Verizon. Am I still eligible?
The FAQ for the Screen Assurance Program is here:
http://www.verizonwireless.com/support/droid-turbo-screen-assurance-faqs/
It doesn't specifically say it has to be purchased through Verizon, It just says it is for 2yrs from date of purchase of a new Droid Turbo.
On my s4 & note 3 that I had rooted before asking vzw for a replacement cause of various problems I had found after rooting both phones, I unrooted them & sent them back & had no problems with the replacement policy. So as long as you unroot the phone or brick it before sending it back they don't really care if it's been rooted before cause I don't think they really can tell cause the flag that gets tripped when rooting becomes untripped when you unroot your phone & as far as bricking your phone it then becomes impossible for them to tell if it's been rooted before.