Related
If you preordered and have already received your S7 or S7 Edge. (At this point I assume that only T-Mobile has started to deliver preorders).The website to submit your Samsung Gear VR offer form is now active. https://promos.samsungpromotions.com/gearvr/en-us/
Keep in mind that you need to have already received your phone because IMEI and MAC address are required. Also have in hand a copy/scan of your purchase receipt.
And if I purchased/preordered online, I would just submit my EIP or what?
I submitted the pdf file of my Jump Of Demand lease agreement. But you can also submit a screenshot of your EIP as long as it shows your name, date of purchase and IMEI (I have done it before).
rodnii said:
And if I purchased/preordered online, I would just submit my EIP or what?
Click to expand...
Click to collapse
That's what I submitted. Thanks T-Mobile lol. First to get our phones and VR headsets. Hopefully. Lol.
Sent from my SM-G935T using Tapatalk
Just did it. Attached my T-Mobile payment confirmation I received via email. Shows all of the items they request.
Cyberguycpt said:
That's what I submitted. Thanks T-Mobile lol. First to get our phones and VR headsets. Hopefully. Lol.
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
I've been a happy T-Mobile customer for several years. But letting me have my S7e so early is the cherry on top hehehe.
I ordered march 1st from tmobile and receieved the EIP form. however, my device hasn't shipped yet and the EIP doesn't show my IMEI. should i wait?
abc123pro said:
I ordered march 1st from tmobile and receieved the EIP form. however, my device hasn't shipped yet and the EIP doesn't show my IMEI. should i wait?
Click to expand...
Click to collapse
You have to wait. You need the MAC address in the phone.
anyone got a confirmation email yet with a netflix code on it? just wondering
atmendoza said:
anyone got a confirmation email yet with a netflix code on it? just wondering
Click to expand...
Click to collapse
It takes weeks for approval, so I doubt anyone will get it so soon.
pilot_xphile -
I had alert set for 9:30am tomorrow so now I don't have to worry about that. lol Thanks! Also I noticed that I think Samsung said free VR when supplies last or something. I know T-Mobile's website says 2/23-3/18. I hope all of those people in that time frame get one. I would think if you ordered in that time frame you should be able to get the promo's. If not going to be a lot of pissed off people. I bet the VR's go on back order. I think they did with the Note 5 Samsung Pay promo. The quicker you get this promo submitted the quicker you'll get your free VR/Netflix a year. I already have a VR and a year free of Netflix. lol
I just registered my Samsung Pay card and got a free Samsung wireless charger. I had 3 wireless chargers already. lol My old Tylt one no longer charges my S7 Edge for some reason. I had no issues with my Note 5. I wish this free one was the new Samsung wireless stand. That's nice but $70 bucks.
Does anyone know if the Verizon Gear S2 offer is for the Bluetooth version or the Verizon 3G Model that you have to pay for monthly? Verizon doesn't have a clear answer for anything. Every person you ask tells you something different.
eric150 said:
Does anyone know if the Verizon Gear S2 offer is for the Bluetooth version or the Verizon 3G Model that you have to pay for monthly? Verizon doesn't have a clear answer for anything. Every person you ask tells you something different.
Click to expand...
Click to collapse
Probably the regular one since the 3G is probably $100 more. Just a guess
Just got an email saying my receipt was not readable and blurry. Don't understand how when I just took a screenshot of my EIP agreement and sent that. So this time I took a picture of the receipt I got when bought it at the store. Hopefully that works.
Sent from my SM-G935T using Tapatalk
sweets55 said:
My old Tylt one no longer charges my S7 Edge for some reason. I had no issues with my Note 5. I wish this free one was the new Samsung wireless stand. That's nice but $70 bucks.
Click to expand...
Click to collapse
My Tylt was always flakey with my S6E, but now with the S7E its really flakey. Try upside down or sideways. For an accessory whose main purpose in life is wireless charging, Tylt could have spent a little more effort on increasing the size of its coils.
Until I get the new charger I've actually been using one of the older Samsung tray chargers and the S7E doesn't quite fit in the curved well of the tray. It floats a mm or two above it, suspended by the curved edges. But at least it works reliably.
The Tylt will end up in an electronics recycling bin...
flarbear said:
My Tylt was always flakey with my S6E, but now with the S7E its really flakey. Try upside down or sideways. For an accessory whose main purpose in life is wireless charging, Tylt could have spent a little more effort on increasing the size of its coils.
Until I get the new charger I've actually been using one of the older Samsung tray chargers and the S7E doesn't quite fit in the curved well of the tray. It floats a mm or two above it, suspended by the curved edges. But at least it works reliably.
The Tylt will end up in an electronics recycling bin...
Click to expand...
Click to collapse
I'm just using the Tylt for a phone holder stand now. lol I'm getting a free Samsung one. So will still have 3.
I talked to tmobile on their twitter help page and then called them. The rep told me on the phone I can keep the device if I like and when they get replacements in they will ship the replacement FIRST and then I can send them back my original Note 7. I ordered mine via the store so I have to deal with corporate. Tmobile help page told me the same thing I can keep my Note and simply swap it out but said I can have it shipped to the store too.
I hope this is the case and I can have it shipped to my house and simply send the old one back. The only store near me is always busy and their staff is a PITA to deal with.
I do have an S7 to use as a backup but hate the small screen and I don't want to get a refund then have to wait for that to be put back on the card.
I am watching the V20 too. I might be out next week BUT we know how the G5 has issues and turned into a major flop. I'd hate leaving the Note and it ends up the V20 is a POS phone and stuck with a worse phone.
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
Sent from my SM-N930T using Tapatalk
barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
You mean the reps? I think Tmobile is being pretty straight forward, so far compared to the other carriers who are not even really sure what to do yet. Overall though I hate the reps especially the ones in the stores. Most are clueless. The store basically says if you ordered it you have to go through Tmobile and the store won't issue a refund.
What problems did the G5 have?
barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
vibrantliker said:
What problems did the G5 have?
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Click to collapse
I hear battery life and the modules some were reporting they become loose over time and durability issues too I've seen people talk about. Overall a crap device that was hyped a lot before launch. I don't want to get a v20 and it has issues and is a crap phone. At least with the Note I know what I'm getting.
stlbluesfan said:
I hear battery life and the modules some were reporting they become loose over time and durability issues too I've seen people talk about. Overall a crap device that was hyped a lot before launch. I don't want to get a v20 and it has issues and is a crap phone. At least with the Note I know what I'm getting.
Click to expand...
Click to collapse
The V20 is gonna be a monster. I actually owned the V10 and it was a power house. Very durable. V20 would be the only reason for me leaving Note 7
barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
Click to expand...
Click to collapse
From a business perspective, this is not the result of incompetence. They know that trial lawyers are waiting around for the first Note 7 from T-Mobile to burn so they can hit them (and Samsung) with a class-action lawsuit. If that happens, the cost to T-Mobile will be huge, so they are trying to get the Note 7s back ASAP, even though they aren't ready for it. This is a totally unexpected event. They didn't stockpile alternate phones in the last few weeks in preparation for a bunch of people trading back their brand-new Note 7s.
They should allow a pre order replacement so not everyone is calling them or everyone going to the store at once when the new phones are available. It's gonna get chaotic.
Sent from my SM-N930T using Tapatalk
Not returning mine. If it was going to blow up should have happened by now. Use original chargers ppl.
Sent from my SM-N930T using Tapatalk
dirtymindedx said:
Not returning mine. If it was going to blow up should have happened by now. Use original chargers ppl.
Click to expand...
Click to collapse
Thing is there is no official time line of events. Who knows how the failure works and when, not saying most will be affected but saying it hasnt happened yet isnt really concrete proof it wont ever happen.
Like the ring of death on the Xbox 360.
Also no phone should explode if you are using a different charger. Thats again a failure of the manufacturer
Note 7 replacement
I just received this email from T-Mobile
Dear Customer,
Samsung notified us today that they are recalling the Galaxy Note7 due to a battery safety concern. There have been 35 cases reported globally as of September 1st. Samsung has communicated to us that they will have replacement Note7 devices that should be available in the next 2-4 weeks.
As our customer, your safety is our number one priority. We're making it easy for you to return and exchange your Galaxy Note7, free of charge.
You have options:
1.Sign up and we’ll let you know when the new Samsung Galaxy Note7 is available
2.Switch to a new device
3.Return phone for a full refund
Sent from my SM-N930T using XDA-Developers mobile app
I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
Sent from my SM-N930T using Tapatalk
rcobourn said:
I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
Probably the same with mine, but I'd rather be safe than sorry, the rep I spoke with that was a supervisor said we have until the 30th to decide
Sent from my SM-N930T using XDA Premium HD app
lildoggs said:
I just received this email from T-Mobile
Dear Customer,
Samsung notified us today that they are recalling the Galaxy Note7 due to a battery safety concern. There have been 35 cases reported globally as of September 1st. Samsung has communicated to us that they will have replacement Note7 devices that should be available in the next 2-4 weeks.
As our customer, your safety is our number one priority. We're making it easy for you to return and exchange your Galaxy Note7, free of charge.
You have options:
1.Sign up and we’ll let you know when the new Samsung Galaxy Note7 is available
2.Switch to a new device
3.Return phone for a full refund
Sent from my SM-N930T using XDA-Developers mobile app
Click to expand...
Click to collapse
Got the same email. I had already filled out the form to be notified when they had a replacement in stock prior to getting the email.
Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
I'm not having any issues with mine either but just for safety proposes I'm going to get the replacement. Just in case. Lol
Sent from my SM-N930T using XDA-Developers mobile app
im good
Sent from my SM-N930T using Tapatalk
rcobourn said:
I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
I posted a similar post yesterday, I've seen it with HTC and Samsung where a few months into sales of a phone they seem to silently switch manufacturing to another vendor or use cheaper parts I guess to improve profits.....so my thought is now with this whole recall and it's cost to the bottom line will Samsung (A) Keep everything quality wise the same and take the full hit? or (B) Save every penny they can short of the battery pack? (i.e cheaper made camera parts from cheaper vendor etc)
You know someone on the boards the other day brought up a good point.
If the CPSC gets involved with this (as of now they are NOT) it will be illegal to sell a note 7 that has been recalled. So if you were going to sell your faulty Note 7 on ebay or something
it would be illegal.
So i would def get a replacement if you are planning to sell down the road.
My wife and I will trade ours in when they get the replacements in stock. We're not going to trade it in just quite yet.
its my understanding that T Mobile US might not be affected by the recall at all, and we all might not wind up needing new phones.
http://www.phonearena.com/news/Sams...l-until-the-new-phablets-are-launched_id85283
I can't believe how badly this is being handled by Samsung. I now have the exchanged s7 edge but it's not my device of choice. Samsung now says they won't switch it. Wow.
As soon as v20 comes out I will seriously consider switching for it.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
ekerbuddyeker said:
http://www.phonearena.com/news/Sams...l-until-the-new-phablets-are-launched_id85283
I can't believe how badly this is being handled by Samsung. I now have the exchanged s7 edge but it's not my device of choice. Samsung now says they won't switch it. Wow.
As soon as v20 comes out I will seriously consider switching for it.
Click to expand...
Click to collapse
and this is why I still have both my Note 7s, smh
Got told today at AT&T to keep my note 7 new shipments should be in Monday or Tuesday
I better be able to trade this crappie s7 edge for my note 7....can't tell people that you can have them do it then tell them they can't that's just messed up big time.
Sent from my SAMSUNG-SM-G935A using Tapatalk
AT&T has their exchange policy for the note 7 clearly posted on their site. They will honor the exchange back to note 7. This article is anything but official anyway so I wouldn't read too much into it.
ShrekOpher said:
Got told today at AT&T to keep my note 7 new shipments should be in Monday or Tuesday
Click to expand...
Click to collapse
Yup very true AT&T Store Manager is a friend of mines he said the same thing, then i Will replace mines even though there's nothing wrong with mine's.
Running On Samsung Galaxy Note 7 N930A Wicked Dark Carnage Edition Theme
I hope that's true. Don't like this edge too much and there's nothing else out there in would want.
This whole fiasco has really [email protected] me off. So much wasted time.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
Then looks like who ever wrote the article is just trying to start a panic.
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sharkattack99 said:
Then looks like who ever wrote the article is just trying to start a panic.
Click to expand...
Click to collapse
Click bait for sure
I've been to the AT&T store here in Dearborn 3 times in the last few days. First time then didn't seem to know why they weren't selling note 7 anymore. The second time (after I told them the first time) they still had no other information on it. Today I went in and told them I wanted a temporary 7 edge. Not one person at the story knew about the $25 or that the phone I was to get could be returned and didn't believe me. I showed them the recall page for AT&T and still didn't get it....Asked me to show them were it said that the temp phone could be returned. I spouted out quite loudly "you guys are bull****" and just as loudly said "you're not going to rip me off". At the same time I heard them telling another customer the same crap.
I went home and posted a shot at them on facebook then called AT&T on the phone. They told me that the store was "very wrong" and should have known all about how to work the recall. Said I should go to another store to get it taken care of. I plan to go back to the store I started with. Make them put out a 7 edge that I'll use and return in less than a week (hopefully) plus the paper work.
cordell12 said:
and this is why I still have both my Note 7s, smh
Click to expand...
Click to collapse
Haha.. EXACTLY!!
So I chatted into AT&T a short time ago, we all know these guys are not the most informed. The chat rep informed me that the replacement devices will not be in for roughly 1 month.
Always go to corporate stores. Avoid the rest since they are just authorized retailers barely batter than department store locations since their policies can and sometimes do differ or are just outright ignorant.
ekerbuddyeker said:
http://www.phonearena.com/news/Sams...l-until-the-new-phablets-are-launched_id85283
I can't believe how badly this is being handled by Samsung. I now have the exchanged s7 edge but it's not my device of choice. Samsung now says they won't switch it. Wow.
As soon as v20 comes out I will seriously consider switching for it.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
Click to expand...
Click to collapse
Wait, so you traded in your Note 7 for S7 Edge and probably got refunded for the difference, correct? Now, you're expecting to use S7 Edge as a loaner until new Note 7 is out?
fortesquieu said:
Wait, so you traded in your Note 7 for S7 Edge and probably got refunded for the difference, correct? Now, you're expecting to use S7 Edge as a loaner until new Note 7 is out?
Click to expand...
Click to collapse
What do you mean, "Wait"? That's exactly how it is supposed to work.
fortesquieu said:
Wait, so you traded in your Note 7 for S7 Edge and probably got refunded for the difference, correct? Now, you're expecting to use S7 Edge as a loaner until new Note 7 is out?
Click to expand...
Click to collapse
That's exactly what AT&T write in their release. Actually I didnt pay / receive anything when I did the swap. They just annotated my account that it's a loaner.
It is possible that carriers are dealing with this different this than if people ordered direct from Samsung.
However, I'm sure the next switcheroo won't be straightforward.
If I was LG I would be rushing to full this his void with the v20. What an opportunity.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
I went to an authorized reseller and they told me they wouldn't help me. That the chance of my phone exploding was so low that I should just hold onto it until ATT would do a swap via mail. So much BS.. I called the att 1800 number and they told me that store was completely wrong and to go to a corporate store. Went to a corporate store (30 minutes away) and took about 30 minutes to switch me to a temporary loaner s7. Now how we get a note 7 again, no one knows.... Or when..
---------- Post added at 09:50 PM ---------- Previous post was at 09:16 PM ----------
Oh and even now Samsung's official recall site says you only get a j... I'm guessing it doesn't apply to us that switched before they changed their minds..
spoke to local ATT store, and they once again told me if I am not having issues I can keep my devices. but if I want they will swap them and will take back the loaned devices. she also told me I can get any device in the store, and still switch back to note 7 when it comes in. millage seems to vary from store to store, she also told me it must be a "Corp" store, not a auth retailer.
meatlocker said:
What do you mean, "Wait"? That's exactly how it is supposed to work.
Click to expand...
Click to collapse
Ahh. We didn't have that option here in Canada. Either S7/Edge with the difference refunded or a cheap loaner.
http://about.att.com/story/att_statement_on_exchanges_for_the_samsung_galaxy_note7.html
AT&T Statement on Exchanges for the Samsung Galaxy Note7
MOBILITY / Dallas, Texas, 9 days ago ShareFacebookTwitterLinkedInEmail
Samsung and the CPSC (Consumer Product Safety Commission) strongly recommend that you power down and stop using your Galaxy Note7 device immediately. Click here for the CPSC’s full statement.
Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Return it with any Note7 accessories for an exchange as soon as possible to your local AT&T retail location.
Samsung and the CPSC have asked all retailers, including AT&T, to stop selling the device. Customers with a Note7 may select a Galaxy S7, Galaxy S7 edge, Galaxy S7 active, Galaxy Note7 (when available) or any other smartphone, and may also return any Note7 accessories.
Customers who exchange their Note7 can keep their new device, or trade it in later for a new Note7, when available. For more information on the device exchange process, please visit www.att.com/note7 for more information.
https://www.att.com/esupport/article.html#!/wireless/KM1122948
Can I exchange or return my Note7 if I am out of the normal return period?
Yes!
How do I exchange my Note7?
Return to the location where you purchased your Note7 and bring your device, charger, accessories, packaging, and receipts you have to process your exchange without a restocking fee. Click here for a location near you AT&T store locations.
I purchased my Note7 online or via the phone. How do I exchange?
If purchased online or through phone order, please visit an AT&T store. If you are unable to visit an AT&T Retail location or one is not in your area, please call 800.331.0500. At this time, please power down your device. Please do not ship your Note7 back; further direction will be provided at a later date.
Will I be able to return my Note7 even if it is damaged?
Exchanges and returns will be honored regardless of condition of the Note7 device.
Can I return my temporary device and accessories for a new Note7 when it is available?
Yes! Your temporary device needs to be undamaged (no water damage, cracked screen, etc.) in order to return it for the new Note7. To protect your temporary device, you can purchase accessories like cases and screen protectors that also can be returned.
Will I be able to return my accessories for my Note7 that I purchased from AT&T?
Yes, Note7 accessories can be returned to the AT&T location where you purchased them or if you purchased online, you can return them to the nearest AT&T store.
Main att store here told me same thing i should swap and highly encouraged to s7 or s7edge as a loner and I could switch back to the note when the new shipment arrives for free. I opted to keep mine and charge it only when im near it. I charge it on a mouse pad I have on my glass desk. I love the phone to much to bring it back only to wait after I preordered on the 3rd.
So I had to return my phone note 7 stupid recall. I got the s7 edge t mobile is it the best phone to get or wait for the v20 or something else thank you
I'm in the same boat.... I'm going with the S7 Edge... samsung pay and gear vr are things I don't want to go without... plus samsung oled screens are so good, i have a hard time using anything with an IPS screen.
Same here grabbed s7 edge. At least 256 card works.
Sent from my SM-G935T using xda premium
I am in the same boat and somehow it feels wrong :crying:
Chr0nicDreamz said:
I am in the same boat and somehow it feels wrong :crying:
Click to expand...
Click to collapse
Agreed. The Note 7 was great, and this is not so much.
A friend reminded me, too late, of the S6 Edge+. No water resist, no SD card, but bigger, faster, better sound than the S7 Edge. I have to have SD card, so I might not have gone that way, but it's a great phone for the money. Can be had on eBay for $300.
Seme here , I'm on s7 edge it's not to bad , I like it
S7 beats S6. I had both.
Sent from my SM-G935T using XDA Premium 4 mobile app
S7e isn't a bad phone. It's the note7 minus spen and iris scanner. The screen difference feels negligible in hand ( my s7e almost fit my n7 case perfectly...... )
I'm not happy with losing the n7 but T-mobile is taking care of me. I'm technically buying the s7e on installment but any money put towards the s7e will be applied to the n7 ( or n8 ) when it comes back out and I will be able to return the s7e regardless the time frame......since I was a pre-order and already had mine at launch.
Sent from my SM-G935T using Tapatalk
I'm also a Note 7 refugee. While this wasn't my first choice it's not that bad. They also extended the promotion for the SD card and the VR headset. I'm ok till the Note 8 comes out.
pyraxiate said:
S7e isn't a bad phone. It's the note7 minus spen and iris scanner. The screen difference feels negligible in hand ( my s7e almost fit my n7 case perfectly...... )
I'm not happy with losing the n7 but T-mobile is taking care of me. I'm technically buying the s7e on installment but any money put towards the s7e will be applied to the n7 ( or n8 ) when it comes back out and I will be able to return the s7e regardless the time frame......since I was a pre-order and already had mine at launch.
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
Hpw did you get them to put any money paid on the s7edge to the note 8?
thegameksk said:
Hpw did you get them to put any money paid on the s7edge to the note 8?
Click to expand...
Click to collapse
They noted my account that this was a loaner phone that I'm paying on. I was one of the original pre orders who received my phone and had to bring it back a week later for the recall. I was given the option of waiting overnight for a Loaner to be shipped or buy something in store and have it credited on the first recall replacement n7. The first replacement which was supposed to take a few weeks never came. I called 611 frantic worried I'd be stuck with an expensive phone I didn't want. They said my account was noted this was a replacement and a temporary device only due to the recall and even if it took a year I was safe to return it for a full refund ( or apply the refund to another phone ).
Sent from my SM-G935T using Tapatalk
Try and get an S7 Edge now. On back order until November. I ordered last week and it states it shipped but it's been on its way to UPS going on 5 days now. I guess the little old lady with the broken hip is crawling to UPS.
pyraxiate said:
They noted my account that this was a loaner phone that I'm paying on. I was one of the original pre orders who received my phone and had to bring it back a week later for the recall. I was given the option of waiting overnight for a Loaner to be shipped or buy something in store and have it credited on the first recall replacement n7. The first replacement which was supposed to take a few weeks never came. I called 611 frantic worried I'd be stuck with an expensive phone I didn't want. They said my account was noted this was a replacement and a temporary device only due to the recall and even if it took a year I was safe to return it for a full refund ( or apply the refund to another phone ).
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
I talked to them and tried to get the same and they wont give it to me.
thegameksk said:
I talked to them and tried to get the same and they wont give it to me.
Click to expand...
Click to collapse
Were you one of the original pre-order customers? That might make a difference.
Sent from my SM-G935T using Tapatalk
S7 edge is an awesome phone.. I had since it came out no issues at all. I also had the note 7 well we know how that goes. Anyways s7 is fantastic
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pyraxiate said:
Were you one of the original pre-order customers? That might make a difference.
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
I got my V1 August 26th.
thegameksk said:
I got my V1 August 26th.
Click to expand...
Click to collapse
When I took mine back for the recall, there was a 2 day window where they issued a loaner but had to mail it out. I'm guessing they ran out of loaners. I opted for option 2 because I couldn't wait overnight. Basically they returned the note7 and had me put the s7e on the EIP instead. During that window, they made a note on my account that this was a temporary loaner type device until the note7 was released again. Several weeks passed and I didn't get a call from my retailer. I went in and one of the reps said they were likely pulling all note7 and stopping sales..... he could overnight one for me but I'd likely have to return that one too. I said I'd wait for the issue to be resolved. Went home, called 611 and threw a fit because I don't want to be stuck with an $800 phone I didn't want. The customer service rep said he would feel the same way too and checked my account. He said that my s7e IS showing as a loaner device.
I then asked him what it the n7 isn't released after waiting a year. At that point the s7e would be halfway paid off ( $400 Ish applied to the EIP ). He said that because I paid for the s7e as a loaner that all money applied to it would be reimbursed / put towards a note 7 ( or comparable device ...such as a note 8 ). I specifically asked what if it took a year....and he said the account is noted and I have nothing to worry about.
The following day I went to my T-mobile retailer and spoke to the manager ( excellent at customer service by the way ). I told him I already knew about the 2nd recall and wanted him to confirm about the loaner s7edge I'm paying on. He went into the account notes and saw where the 611 rep noted whenever a replacement n7 ( or comparable device ) was available, the s7e would be fully refunded.
I breathed a sigh of relief. The manager did my preorder on my n7 so he was already aware of everything. As long as my account is noted I'm good to go he said regardless the time frame.
Hopefully he is still there at the same location a year from now so it's easier. Lol
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Hey everyone,
Just wondering if anyone on here is giving up their N7 for the S8+? Most specs look to be better, with the exception of the S-Pen of course.
Any idea when the N8 will be out? Though they did mention that they will be re-releasing the N7 as refurbs.
Debating about the S8+ at this point.
I love the N7, but who knows when the N8 will be out, so debating...
Called T-Mbile to find out if I still get a refund and they said YES 2 days ago. They said I would get back the downpayment/tax and whatever the monthly charges were up until the day when I called, so it came out to close to 400, but they said it would be in credits to the account, which I am fine with either way. Today I chatted with them online instead of calling, and they advised that the recall was finished and that refunds are no longer being given, but recommended I see a local store, so now I am not sure what to do.
I'll wait for the N8 and I think I heard people say the N8 would be out at the end of the year. Don't quote me on that.
If they are re releasing the N7. As long as it is still a beast of a phone like it was on original release. I will be happy with that. At a cheaper price of course. The pen spoiled me that's for sure
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That is kind of what is holding me back, the lack of the S-Pen, but if you were to ask me how often do I use it, I'd say about 5 times since I got the phone in my hand haha
I like the luxury of having it if I need/want to use it, but do not find myself using it that much unfortunately.
elite-fusion said:
Hey everyone,
Just wondering if anyone on here is giving up their N7 for the S8+? Most specs look to be better, with the exception of the S-Pen of course.
Any idea when the N8 will be out? Though they did mention that they will be re-releasing the N7 as refurbs.
Debating about the S8+ at this point.
I love the N7, but who knows when the N8 will be out, so debating...
Called T-Mbile to find out if I still get a refund and they said YES 2 days ago. They said I would get back the downpayment/tax and whatever the monthly charges were up until the day when I called, so it came out to close to 400, but they said it would be in credits to the account, which I am fine with either way. Today I chatted with them online instead of calling, and they advised that the recall was finished and that refunds are no longer being given, but recommended I see a local store, so now I am not sure what to do.
Click to expand...
Click to collapse
They told me I'll get credit for everything I paid so far if I return it. I called an hour ago and I'm still deciding off I should get the s8
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zbms said:
They told me I'll get credit for everything I paid so far if I return it. I called an hour ago and I'm still deciding off I should get the s8
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
I will head to the store today to see if I like the s8+ or not. the only thing really holding me back would be the fact that i wont be able to jump to the N8 when it comes out since it will be less than a year or 50% of the phone, so thats really the one and only thing. S8 is technically better in terms of specs I think. It is a bit more narrow but bigger screen, but no s-pen.
Eh, decisions, decisions lol
You'll get your credit, only thing is if you were in Jump on Demand then it gets voided and you have to start a different jump program.
It sucks, I didn't wanna have to get rid of JOD. I'm debating if I want to or not now.
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ThC23 said:
You'll get your credit, only thing is if you were in Jump on Demand then it gets voided and you have to start a different jump program.
It sucks, I didn't wanna have to get rid of JOD. I'm debating if I want to or not now.
Sent from my SM-N930T using XDA-Developers Legacy app
Click to expand...
Click to collapse
Yep, I was thinking of that too, but I was originally on Jump 2.0 and did not want to switch to JoD. I dont remember the reasoning why I DIDNT want to switch, but i'm fine with J2.0 because I only jump ones a year either way to the next best samsung lol
Note 7 to Galaxy S8+ Jump on Demand
I've been a lurker on XDA until now; I will describe my time with the Note 7 and switch to the (pre-ordered) S8+.
I obtained my Note 7 shortly after it was released a second time. Confident that the batteries were fine despite allegations of a second round of explosions, I decided to keep my device. I downloaded (and pointedly resisted updating) EZ Disabler Pro, and promptly disabled updates as users on this forum warned of upcoming updates that would limit battery life, and functionality. The app and update restrictions have been in place since November 2016; therefore I still possess a Note 7 device which charges to 100% and more or less performs the way it was intended to at the time of release.
I use my S-Pen constantly. Smart Select is a tool I use multiple times, every day, and I will be quite sad to let it go as I upgrade to the Galaxy S8+. However, having a supported device which will receive updates and is not banned on commercial aircraft is worth the trade in until the Note 8 pops in October of this year.
T-Mobile has made the transition difficult. Any time I call about billing issues or service agreements, representatives ask me about the Note 7 and seem to be unable to process requests on my line because of the phone's status as a recalled device. The first time I called into to pre-order the Galaxy S8+ and trade in my Note 7 through Jump on Demand, I was refused. The representative informed me that I would be unable to complete this trade in due to the Note 7's status, and that I must continue through a standard Jump upgrade, which would put me on an Equipment Installment Plan (EIP). I firmly believe in technology leasing due to the financially unfeasible process of owning the latest devices, and was not willing to take the EIP route. Instead, I ended my call with T-Mobile and decided to do some research on the JoD lease.
In my research I found that as a lessee, I do not own my Note 7. The Note 7 belongs to T-Mobile, and they must take it back and continue my program with a new phoneas long as the trade in device meets the physical requirements for return. (My phone is in mint condition) I also found that pre-orders are covered under JoD, and then was confused as to why I was being refused.
After learning this, I called T-Mobile again, in the early morning hours (I'm in EST US) at about 2am. Turns out that standard customer service representative in the US are just lazy and unwilling to do research. My rep was based in the Philippines and while she initially had responses very similar to earlier reps I had spoken to, upon being asked direct questions about my JoD lease, she took the time (spent about 75 mins on the phone with her) to look through documentation, click through menus on her employee terminal and find the option of continuing my JoD lease, and pre-ordering the S8+ through that portal.
TLDR;
If you're being told that you can't continue JoD because you have a Note 7 and would like to trade in for the S8(+), ask direct questions about your lease until the reps stop being bums and actually go through the documentation. IT IS POSSIBLE TO PRE-ORDER THE S8+ ON JoD COMING FROM A NOTE 7. They will take the first opportunity to hand you off to another rep or force you through the method that they are most familiar with. Keep in mind, newer reps may not know anything about JoD since the program has long been unavailable to new customers. Foreign reps in my experience (whether it be for billing issues, accidental charges, line adjustments, etc) seem to care more your situation/satisfaction than the average US rep.
P.S:
Be warned, JoD is no longer available to new or existing customers. If you leave JoD now, it will not be possible to get back on such a lease. JoD lessees are grandfathered to the program.
elite-fusion said:
Hey everyone,
Just wondering if anyone on here is giving up their N7 for the S8+? Most specs look to be better, with the exception of the S-Pen of course.
Any idea when the N8 will be out? Though they did mention that they will be re-releasing the N7 as refurbs.
Debating about the S8+ at this point.
I love the N7, but who knows when the N8 will be out, so debating...
Called T-Mbile to find out if I still get a refund and they said YES 2 days ago. They said I would get back the downpayment/tax and whatever the monthly charges were up until the day when I called, so it came out to close to 400, but they said it would be in credits to the account, which I am fine with either way. Today I chatted with them online instead of calling, and they advised that the recall was finished and that refunds are no longer being given, but recommended I see a local store, so now I am not sure what to do.
Click to expand...
Click to collapse
I own my Note 7 outright, paid in full. I have no intentions of getting the S8, I'll wait for the next Note. I do, however, intend to return my Note 7 for a full refund and get the Note 8 without having to pay too much more. I'd love to have somebody at Magenta try to tell me the recall is over. Fact is, it is not! There is no expiration date and they can't invent one!
RaymondPJR said:
I own my Note 7 outright, paid in full. I have no intentions of getting the S8, I'll wait for the next Note. I do, however, intend to return my Note 7 for a full refund and get the Note 8 without having to pay too much more. I'd love to have somebody at Magenta try to tell me the recall is over. Fact is, it is not! There is no expiration date and they can't invent one!
Click to expand...
Click to collapse
I recently took the plunge and finally returned my note 7. No T-Mobile stores I went to would accept it saying the recall had expired, smh. I eventually ended up doing the return through Samsung and got a better deal. Phone and 2 cases plus the extra $25 from Samsung netted me back $999. I'll gladly take that in a check than credits from T-Mobile.
89dynasty said:
I recently took the plunge and finally returned my note 7. No T-Mobile stores I went to would accept it saying the recall had expired, smh. I eventually ended up doing the return through Samsung and got a better deal. Phone and 2 cases plus the extra $25 from Samsung netted me back $999. I'll gladly take that in a check than credits from T-Mobile.
Click to expand...
Click to collapse
Like the other carriers they were compensated by Samsung for all Note 7's. That's money they intend to keep, Magenta can be scandalous! Since mine is paid in full it won't go down that way when I return mind, I'll make sure if it!
Auvenell said:
I've been a lurker on XDA until now; I will describe my time with the Note 7 and switch to the (pre-ordered) S8+.
I obtained my Note 7 shortly after it was released a second time. Confident that the batteries were fine despite allegations of a second round of explosions, I decided to keep my device. I downloaded (and pointedly resisted updating) EZ Disabler Pro, and promptly disabled updates as users on this forum warned of upcoming updates that would limit battery life, and functionality. The app and update restrictions have been in place since November 2016; therefore I still possess a Note 7 device which charges to 100% and more or less performs the way it was intended to at the time of release.
I use my S-Pen constantly. Smart Select is a tool I use multiple times, every day, and I will be quite sad to let it go as I upgrade to the Galaxy S8+. However, having a supported device which will receive updates and is not banned on commercial aircraft is worth the trade in until the Note 8 pops in October of this year.
T-Mobile has made the transition difficult. Any time I call about billing issues or service agreements, representatives ask me about the Note 7 and seem to be unable to process requests on my line because of the phone's status as a recalled device. The first time I called into to pre-order the Galaxy S8+ and trade in my Note 7 through Jump on Demand, I was refused. The representative informed me that I would be unable to complete this trade in due to the Note 7's status, and that I must continue through a standard Jump upgrade, which would put me on an Equipment Installment Plan (EIP). I firmly believe in technology leasing due to the financially unfeasible process of owning the latest devices, and was not willing to take the EIP route. Instead, I ended my call with T-Mobile and decided to do some research on the JoD lease.
In my research I found that as a lessee, I do not own my Note 7. The Note 7 belongs to T-Mobile, and they must take it back and continue my program with a new phoneas long as the trade in device meets the physical requirements for return. (My phone is in mint condition) I also found that pre-orders are covered under JoD, and then was confused as to why I was being refused.
After learning this, I called T-Mobile again, in the early morning hours (I'm in EST US) at about 2am. Turns out that standard customer service representative in the US are just lazy and unwilling to do research. My rep was based in the Philippines and while she initially had responses very similar to earlier reps I had spoken to, upon being asked direct questions about my JoD lease, she took the time (spent about 75 mins on the phone with her) to look through documentation, click through menus on her employee terminal and find the option of continuing my JoD lease, and pre-ordering the S8+ through that portal.
TLDR;
If you're being told that you can't continue JoD because you have a Note 7 and would like to trade in for the S8(+), ask direct questions about your lease until the reps stop being bums and actually go through the documentation. IT IS POSSIBLE TO PRE-ORDER THE S8+ ON JoD COMING FROM A NOTE 7. They will take the first opportunity to hand you off to another rep or force you through the method that they are most familiar with. Keep in mind, newer reps may not know anything about JoD since the program has long been unavailable to new customers. Foreign reps in my experience (whether it be for billing issues, accidental charges, line adjustments, etc) seem to care more your situation/satisfaction than the average US rep.
P.S:
Be warned, JoD is no longer available to new or existing customers. If you leave JoD now, it will not be possible to get back on such a lease. JoD lessees are grandfathered to the program.
Click to expand...
Click to collapse
So are they mailing you something for the Note 7 or are you returning it to the store?
I'm want to get the S8, but I keep getting mixed answer from store and phone reps.
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I've been instructed to return my Note7 at a store within two weeks of receiving my new device. I just got the S8+ some 12-13 hours ago. I have not yet returned the Note7.
I'm currently in possession of both the S8+ and the Note7. They're quite similar actually; I think the upgrade is far more dramatic from the S7 or even the S7 edge.
Auvenell said:
I've been instructed to return my Note7 at a store within two weeks of receiving my new device. I just got the S8+ some 12-13 hours ago. I have not yet returned the Note7.
I'm currently in possession of both the S8+ and the Note7. They're quite similar actually; I think the upgrade is far more dramatic from the S7 or even the S7 edge.
Click to expand...
Click to collapse
Thanks for the info, I went to Tmo store and did it there. I kept my JOD so I'll be able to get the Note 8 when it comes out. I'm a happy camper lol. But I went with the regular S8, same screen size as the Note 7, just less bezel.
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elite-fusion said:
Hey everyone,
Just wondering if anyone on here is giving up their N7 for the S8+? Most specs look to be better, with the exception of the S-Pen of course.
Click to expand...
Click to collapse
I'm using both phones(N7 & s8+). Let me make it a short and sweet. S8+ is pretty much like the N7. Both phones pretty much has same software and exterior, except s8+ is a bit taller(more screen real estate). You obviously missing out the mighty s-pen from N7. Look at the pic below, the N7 sits almost perfectly inside the s8+'s wallet case. For those whom still has the N7, IMO just keep it and wait until the N8.
PapaWangsta said:
I'm using both phones(N7 & s8+). Let me make it a short and sweet. S8+ is pretty much like the N7. Both phones pretty much has same software and exterior, except s8+ is a bit taller(more screen real estate). You obviously missing out the mighty s-pen from N7. Look at the pic below, the N7 sits almost perfectly inside the s8+'s wallet case. For those whom still has the N7, IMO just keep it and wait until the N8.
Click to expand...
Click to collapse
Lol, I would of kept mine but my battery was getting ****tier and my charging port was so loose that by the slightest touch it would come off. It was getting annoying.
But you're right, S8 is pretty much a N7 without the pen. Which I miss lol
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