Hey guys, I got the new S7 Edge back a few days after it was released. I've been having multiple issues with it. One issue is that from a small drop, around 2 feet, my screen and camera cracked. Another issue that I had is that randomly my pictures would become corrupt and I would lose them. Third issue I am having now is my S7 Edge will not charge. I have tried multiple cables, new cables, even tried Wireless Charging, all to no extent. Anyone have this issue, or know any solutions? I cant use the warranty to get it repaired, since my phone cracked from 2-3 feet, so now I have "abused" my phone and my brand new phone's warranty is automatically void.
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Okay here's my fun little scenario that I searched for and hadn't come across anyone with the same scenario. Phone was working fine one day and next it would only display a white screen, thought something went wrong with the software. Tried a reset, tried a hard reset, tried a flash started getting some screen showing and then distorting and whiteing out also on startup would get crackled sound. Tried a few more resets and so on. Removed the battery for 3 seconds-20mins-8plus hours still having a problem. Distortion gets worse when pushing the battery in the back it seems and will eventually just go to white screen. Now I had bought a new battery recently and just for kicks threw it in, seemed to eliminate my problems. Except now as I just for kicks again am charging my old battery in the cradle along with the phone and the new battery it seems to be having similar issue although it hasn't been nearly as bad as before. Now I just took the "bad" battery off the charger and it seems to be just fine in the cradle at this moment, nevermind it's flickering again. Is more poor little Hermes on it's death bed, please tell me no. I paid $200 on it being used from a company who only warranties it for 14 days, I am almost at 30 now. I bought an warranty with it being used and all however they wont help me untill I reach 60 days I guess so I may be out of luck for 30 days before I might get it fixed or my money back. Sucks too because I switched to the $40 data plan with AT&T about 5 days ago and now I guess will be paying for something I can't really use. Okay it seems as though with random pressure on the back seems to cause it. I'm leaning towards some sort of a battery contact issue perhaps? What should I do to clean/fix the contacts?
For those that wonder why I just seemed to rant about my broken phone and seemingly figured out the problem on my own and are wondering why I am still posting all of it the answer is simple: To benefit someone else who may be experienceing the same problem or who may read it and have the problem down the road they will know what they should do. That and it's late and I'm tired
the screen issue is known to be caused by the D-pad connector coming undone
Okay I had run into that as a possibility however would that affect the sound to make it crackle? Also in experimenting some more this morning with the "old" battery in place it seems to be much much more sensitive to pressure, almost to the point of holding it in the palm of your hand causes the screen to go nutty and wash out to white screen and come back etc.. However with the new battery in its much more stable and I need to apply more pressure in order for it to reproduce these symptoms. I know you've been a member for longer than me and you also work for AT&T however my gut feeling is something else may be the culprit here. I tried recording a video using my backup phone last night except I couldn't seem to get it uploaded to show what the screen is doing. Oh well I really want use of the phone but I also don't want to void the warranty, namely my extra warranty which I can't file a claim for the next month.
Galaxy S4 I purchased brand new, probably about 6 months ago. I managed to shut it in the door of my truck, and broke the lcd about a month ago. Got the lcd and glass replaced at a repair shop, and it worked fine up until two days ago. Phone was mysteriously off. Upon turning it on the screen filled up with green fuzz. Turned it off, and it wouldn't turn on until several tries later, when it worked perfectly fine for 5 minutes. Tried again, graphical gltiches like bars of fuzz etc and the phone wouldn't fully boot.
I brought it back to repair store, they tried a new screen in my phone, which worked for about 5 minutes until it shut off and wont turn again. The screens work fine in other S4's. They've looked at the port etc and say there is no damage. The phone has no water damage.
I've had a liquid smooth rom running on the phone fine for 6 months. They claim it's bricked because of my rom suddenly crapping out or something. But this seems like a hardware issue to me.
Anyone have a similar problem ever? Any way to diagnose? I can't get the phone to power on to factory reset it. :/
Thinking of buying a S4 with broken lcd to harvest the mobo out of.
Is this really a firmware problem?
I'm sure the rom didn't do it. Sounds like hardware to me
Sent from my Nexus 5
That's what I was thinking... So if the motherboards hooped there's no saving it?
Try getting a recovery jig to see if it will boot to recovery that way. If not, it either will most likely need a jtag or the hardware is shot.
Hi all
[Originally posted this in the Verizon Note 4 forum accidentally, so apologies if you've seen it already]
My Note 4 screen has started locking up (i.e. continuing to work in the background and the screen is still responding to system events (SMS notifications etc) but it is not responding to touch.
I have tried several factory resets, after which the screen stays responsive for about 3 or 4 pages, then locks up again.
Background: the phone was rooted about a year ago, to get around the SD card restriction, and has worked fine up until the last week. I gave the phone to a friend who put CWM-based recovery manager and the latest Samsung Android 5.1.1 on it. After setting the phone up successfully and downloading all my apps on to it and getting everything running perfectly, I used CWM to back up the OS image onto the SD card.
Phone worked great for about a day, then started freezing. Wiping the caches / restoring / factory resets and all permutations of these have so far proved ineffective...
I took the phone in to a repair shop last night, the guy reckoned the problem was down to a poor screen replacement, and they hadn't used the correct bonding cement, and that the screen had separated from the LCD such that capacitance couldn't do its thing.
However if this were the case, the screen would not work at all, even briefly after a system reset.
The repairer is simply dismantling and rebuilding the phone to see if it's a loose/dirty connector somewhere. He's not going to try to fix it with firmware/software.
Any pointers or suggestions gratefully received
Vaughan
I was getting stutters like this, and after a month my phone started shutting down when I hit 50% or so. I replaced the battery off eBay, and that cleared the problem up. I think sine quickcharge 2.0 batteries fail faster than they should, but a Sammy battery is only $6.50 or so, so I don't mind buying one more often fir the quickcharge benefits.
Maybe try a new battery?
Samsung original screen replacements always come with AMOLED+Touchscreen.
If the guy only replaced the touchscreen you have a fake one and yeah i don't need to tell you about chinese replica's quality.
I myself work at a smartphone repair shop and we only use original products to get the best quality for our customers. It's more expensive that way i know but thats better than putting sh*t in there ands the customer needs to come back with the phone.
SquirtingCherry said:
Samsung original screen replacements always come with AMOLED+Touchscreen.
If the guy only replaced the touchscreen you have a fake one and yeah i don't need to tell you about chinese replica's quality.
I myself work at a smartphone repair shop and we only use original products to get the best quality for our customers. It's more expensive that way i know but thats better than putting sh*t in there ands the customer needs to come back with the phone.
Click to expand...
Click to collapse
Thanks for that Mr Cherry..
So it's the dodgy glass doing it? It's definitely not the genuine Samsung part as it gets covered in grease as soon as you touch it.
The weird thing is, if it was the glass then I'd assume it wouldn't work at all; whereas when I do a factory reset it works for a short while then stops...
Baffling.
Hi there,
A couple of weeks ago, my Note 4 began to act up. Every so often the right hand side of the screen would freeze up and eventually show static.
These pictures aren't mine, but they show the exact issue: http://imgur.com/a/LqoeA
Anyway, I decided to go to my phone carrier (EE) to get it repaired as it was still in warranty. They agreed that this would be covered and sent it to their repair center. The repair center then contacted me and told me that the fault was due to water damage (which is impossible as my Note has never touched water) and sent it back, refusing to fix it. When I got it back, it was in a complete state. They had broken the LCD and Digitizer to the point where the screen wouldn't even turn on anymore, and it was hanging out by the ribbon cables (The home button and flex cables for the soft keys were also extremely loose).
Because of this, I decided that I'd have a go at fixing it myself. I went online and bought a new LCD + Digitizer. I've just fit it and now whilst the screen powers on again, I've come full circle as the static issue still is present.
Is there any more I can do or is there no way of getting this fixed without professional aid? I'm unable to send it in for repairs because the repair center obviously are unwilling to work on it, and even if they were now, I wouldn't trust them as they inflicted even more damage to the phone and sent it back to me in a worse state. I've already sank £100 on a replacement part, so I'm not to keen on paying for repairs either (I could put the money towards a new phone instead).
The help is much appreciated! Thanks!
Hello guys,
I've had the Samsung S7 Edge since august, have always cared for it (i.e. never dropped it, etc.) when all of a sudden, while I was playing Sky Force Reloaded and charging (with fast charge) when I closed the game and turned the screen off, and back on, it was crazy. The image would be flashing white and this flashing changed with the luminosity (when was full luminosity was fine). I also had AOD, and there were no problems there, the screen worked fine. This was until I restarted the phone (though it was a software problem). After the reboot the problem got worse, and I could notice different brightnesses on different parts of the screen, when I could stabilize the image, using full luminosity (and having the setting fixed. As soon as I clicked automatic brightness, It would go mad even with full luminosity).
Having the phone for such a short time, I went to the samsung responsible repair place in my city (there is no official samsung here), because they work with samsung and evaluate the warranty and fix if the defect is on them.
Well, they told me the screen was broken (there was not a single scratch on the outside, which means that only the internal LCD broke somehow), and told me It was misuse.
My question is... How is it possible to break the internal lcd without a fall, without a scratch on the outside and having it to work on some software settings? Because I don't trust this repair shop, or their technicians (they have several bad reviews involving screen defects... they always assume broken screen), and the screen replacement is not really cheap.
Thanks in advance.
I had a similar issue with mine. It was a pink line across the screen from top to bottom. I contacted Samsung via the Samsung+ app and they had me send the phone to them and they replaced the screen free of charge.
Hardware faults can happen at any time, no matter if you drop stuff or not.
Does your screen flash also in Download Mode? AOD display?
Anyway, your responsible repair place is a sh*thole... "misuse" lol.
If you're not rooted Samsung will give you a warranty repair, at least here they'd do it here at my local Samsung repair center.