Many users of Nexus 6P Nexus 5X Nexus 6 have LTE problems with Truemove H network (Thailand).:crying:
The problems started around late July, 2016.
Many users reported LTE dropped , lost , can't connect , etc.
The others network provider do not have this LTE problems.
( AIS , DTAC , etc.)
Now it is not clear that Truemove H doing something with LTE signal and/or network devices.
( May be another phones/tablet might have those LTE issues too.)
The temporary solution is select the prefer network mode to 3G only.
Have you tried pure nexus ROM? I had a LTE problem with RR ROM and switched to pure nexus. Phone works flawlessly now.
lhoang93 said:
Have you tried pure nexus ROM? I had a LTE problem with RR ROM and switched to pure nexus. Phone works flawlessly now.
Click to expand...
Click to collapse
I just join the facebook group of Nexus users in Thailand and found !!! the provider doing something that cause LTE problems.
So the resurrection remix rom has fixed the LTE problem?
lhoang93 said:
So the resurrection remix rom has fixed the LTE problem?
Click to expand...
Click to collapse
None of ROMs include stock ROM will made LTE work good with TrueMove H network.
ps000000 said:
None of ROMs include stock ROM will made LTE work good with TrueMove H network.
Click to expand...
Click to collapse
Thank God I thought I was having a hardware issue with my Nexus 6P. I'm having exactly the same problem with TrueMove H in Thailand. Whenever you choose LTE as preferred network, your cellular network will disconnect and there's no way to get connected again until you change network preference to 3G and reboot the phone. So the only workaround is to choose 3G as preferred network, which means that you are unable to use 4G. What's strange is that 4G on iPhone and TrueMove H works perfectly fine. I'm running Pure Nexus ROM but it seems like people with stock ROM and no root have this issue as well. I've spoken to True customer support for 3 times and they have not been able to fix the issue.
Do you have any link to a discussion about this issue so that we can follow up for updates?
That's a issue here in the states as well. The Weird thing is, it's only the Nexus 6P being affected. They're saying Google should have a fix Monday August 8th. That's T-Mobile & Verizon, for sure. I've heard all carriers. Apparently it's a GPS Issue. They telling carriers to have us turn off out GPS, & restart our phones while the carrier resets our location. This is helping some.
bzonk said:
Do you have any link to a discussion about this issue so that we can follow up for updates?
Click to expand...
Click to collapse
https://www.facebook.com/groups/814828285243875/
You might join this facebook group. (Thai language only.):laugh:
ps000000 said:
You might join this facebook group. (Thai language only.):laugh:
Click to expand...
Click to collapse
Thanks. From the discussion in the Facebook group it looks the solution is to downgrade radio to 2.50. Have you tried it?
By the way, 4G worked fine when I went to Hua Hin for holiday and stopped working when I returned to Bangkok. So it looks like the issue is isolated to areas like Bangkok.
bzonk said:
Thanks. From the discussion in the Facebook group it looks the solution is to downgrade radio to 2.50. Have you tried it?
By the way, 4G worked fine when I went to Hua Hin for holiday and stopped working when I returned to Bangkok. So it looks like the issue is isolated to areas like Bangkok.
Click to expand...
Click to collapse
I just flashed https://www.androidfilehost.com/?fid=24269982087016478 for 2 hours and still live in Nonthaburi Province.
I found that my RR ROM is good with this Radio and 4G LTE also work fine.:laugh:
I wonder why A.O.B. mobileshop technician know 2.50 radio will fix the issue with Truemove H.
Related
Hi All,:fingers-crossed:
This thread is all about the Network Related Issues with Developer Edition Users in India.
I am using Dev Edition and based out at New Delhi. Previousaly using HOX and now with dev edition I am facing issues like NO NETWORK.
Is there any other users specially in New Delhi. This problem start arising when you travel in Delhi Metro (Tube) and after that signals never come back automatically.
Please share your thoughts and issues regarding the same. On HOX I had never faced such issues.
Edit : I have checked and found that My Dev is not registering to 2G network, it's searching the newteorks but when I select the operator it says your sim card does not allow connections to this network. I have tried with oter sim as well and it's not connecting to 2G, but it works well with 3G network.
Anyone have any idea about this...whats the problem ??
Regards,
Mahesh
mahesh_9j said:
Hi All,:fingers-crossed:
This thread is all about the Network Related Issues with Developer Edition Users in India.
I am using Dev Edition and based out at New Delhi. Previousaly using HOX and now with dev edition I am facing issues like NO NETWORK.
Is there any other users specially in New Delhi. This problem start arising when you travel in Delhi Metro (Tube) and after that signals never come back automatically.
Please share your thoughts and issues regarding the same. On HOX I had never faced such issues.
Regards,
Mahesh
Click to expand...
Click to collapse
I bought dev edition and i am not facing any such problems. My 2g and 3g works very well. I am in bangalore. but that shouldn't make a diff i guess
shreeram said:
I bought dev edition and i am not facing any such problems. My 2g and 3g works very well. I am in bangalore. but that shouldn't make a diff i guess
Click to expand...
Click to collapse
yes you are right, this only happens when the Metro rail goes underway. Weired issues.....
So how come no matter what Custom ROM I try I can't text or get LTE support what so ever? Maybe I'm spoiled but it seems pointless to me
Krairo said:
So how come no matter what Custom ROM I try I can't text or get LTE support what so ever? Maybe I'm spoiled but it seems pointless to me
Click to expand...
Click to collapse
Maybe.
Seems like you just wanted to vent. You didn't say what custom ROMs you have tried or any other useful details, which leaves me no choice but to assume that you either haven't tried many ROMs or are wildly exaggerating.
Most of the ROMs that I have used work fine for both SMS and LTE. If you post a better description of your situation, what ROMs you have tried, specific errors you had, etc, then we'd have a much better basis to help you.
.
fffft said:
Maybe.
Seems like you just wanted to vent. You didn't say what custom ROMs you have tried or any other useful details, which leaves me no choice but to assume that you either haven't tried many ROMs or are wildy exaggerating.
Most of the ROMs that I have used work fine for both SMS and LTE. If you post a better description of your situation, what ROMs you have tried, specific errors you had, etc, then we'd have a much better basis to help you.
.
Click to expand...
Click to collapse
On the 900P G5
phoenix ROM v2.0 & SpeedROM v4 DEODEXED. No error except APN settings are non existant, same with seeing the LTE feature on the network type at all, & when sending a text it times out and says try again with no error except did not send try again.
Krairo said:
On the 900P G5
phoenix ROM v2.0 & SpeedROM v4 DEODEXED. No error except APN settings are non existant, same with seeing the LTE feature on the network type at all, & when sending a text it times out and says try again with no error except did not send try again.
Click to expand...
Click to collapse
Your original statement was rather dramatic:
Krairo said:
how come no matter what Custom ROM I try I can't text or get LTE support what so ever?
Click to expand...
Click to collapse
That implies that you have searched exhaustively without productive results. But you've only tried two ROMs. You are factually mistaken about the first ROM, and I'd wager about the second one too.
You said that there are no APN settings in Phoenix 2.0. I just reinstalled Phoenix and the APN settings are present in the expected place
Settings > Connections > More networks > Mobile networks > APN
SMS works fine as well.
For your LTE issues, you said that you are using a 900P model, but didn't say what carrier you use. You have a Sprint phone, so confirm that Sprint has LTE in your particular area and that your SIM /account is provisioned for LTE.
If you are using the handset on a different carrier then your LTE problems are due to using an incompatible phone, not ROM bugs. Sprint is a CDMA carrier, with limited LTE and even more limited compatibility with LTE on GSM carriers. This is not a ROM limitation, but caused because you have a CDMA version of the S5 that isn't configured for much more than the specific bands that Sprint uses.
Note that the specs for the 900P say that it can access LTE bands 25/26/41.
Now compare that to some GSM carriers
TMobile LTE bands 1/2/3/4/5/7/8/14/17
ATT LTE bands 1/2/3/4/5/7/17
Bell LTE bands 1/2/3/4/5/7/8/17
900F LTE bands 1/2/3/5/7/8/20
Or CDMA carriers
Verizon LTE bands 4/13
US Cellular LTE bands 2/4/5/12/17
You can see that most GSM carriers are largely compatible in the LTE bands that they use. The CDMA carriers in contrast have few bands in common with each other or GSM carriers.
In particular, your 900P doesn't appear to have any LTE bands in common with any of the other carriers. So the only way you will get LTE is if you are using Sprint in an area where Sprint has LTE service. Due to 900P restrictions, not the ROM.
.
Wrong LTE is available on sprint & in my area. And APN is non existent when using those ROMs. So its not my phone unless they don't support my phone
Good luck with your issues.
--------------------
None so deaf as those that will not hear. None so blind as those that will not see.
attrib. Heywood Dialogue of Proverbs, 1546
Krairo said:
So how come no matter what Custom ROM I try I can't text or get LTE support what so ever? Maybe I'm spoiled but it seems pointless to me
Click to expand...
Click to collapse
1. Did you used OLD SIM that you were using in your device before S5?
2. If yes than, Did that device had LTE?
3. If the the answer is Q 2 is NO, than simple solution, your SIM is not LTE activated. Just go to your service provider and tell them to change the SIM with LTE activated SIM... Hope it helps...
Chaitanyapatel8880 said:
1. Did you used OLD SIM that you were using in your device before S5?
2. If yes than, Did that device had LTE?
3. If the the answer is Q 2 is NO, than simple solution, your SIM is not LTE activated. Just go to your service provider and tell them to change the SIM with LTE activated SIM... Hope it helps...
Click to expand...
Click to collapse
Ok I had the iphone 5 on sprint. Yes it came with LTE & I honestly don't know if he used the same sim
does your phone works on stock rom?
Capt. Chaitanya Patel
If my post helped you than please click on THANKS button, it might be a little for you but VERY BIG for me... :angel:
My Contribution to XDA:
[GUIDE] [MAJOR UPDATE:5-JUL-14] Extreme Batterylife thread ADVANCE SETUP GUIDE
Recently I bought a Reliance Jio Sim for my nexus 4. But When I plugged it in, It doesn't register on any network.
Anybody knows how to make it work..
I tried changing Cellphone network in Settings to LTE. (didnt work)
I also tried 2nd method which i saw in one of Unbox Therapy Video.
I.e. dialing *#*#4636#*#* from dialer app
then selecting Phone Information .
Inside that Set Preferred network type to LTE/GSM auto (PRL)
That to didnt work.
Anybody knows any work around.
Thanks in advance.
Nexus 4 - Android 6.0.1 - not rooted - bootloader unlocked -TWRP Recovery - custom Rom - build No MMB29O dev-keys Fake Nexus Rom Marshmellow
anirudh.88 said:
Recently I bought a Reliance Jio Sim for my nexus 4. But When I plugged it in, It doesn't register on any network.
Anybody knows how to make it work..
I tried changing Cellphone network in Settings to LTE. (didnt work)
I also tried 2nd method which i saw in one of Unbox Therapy Video.
I.e. dialing *#*#4636#*#* from dialer app
then selecting Phone Information .
Inside that Set Preferred network type to LTE/GSM auto (PRL)
That to didnt work.
Anybody knows any work around.
Thanks in advance.
Nexus 4 - Android 6.0.1 - not rooted - bootloader unlocked -TWRP Recovery - custom Rom - build No MMB29O dev-keys Fake Nexus Rom Marshmellow
Click to expand...
Click to collapse
Our Nexus 4 is an 3G device even if you switch it to LTE(4G) it wont register, because Jio and all those other 4G sim in India uses different Band than aboard carriers.
sidnoit22 said:
Our Nexus 4 is an 3G device even if you switch it to LTE(4G) it wont register, because Jio and all those other 4G sim in India uses different Band than aboard carriers.
Click to expand...
Click to collapse
Which band does 4G network in US work on ..?
Taken from Quora:
Reliance holds the license for 2300 MHz spectrum all over the country plus, 800 MHz spectrum in 10 circles and 1800 MHz spectrum in 6 circles for all kinds of services. 1800 MHz band is one of the most popular bands for deploying LTE services across the world, due to considerable advantages over 2300 MHz band. Around 44% of global 4G networks are deployed over 1800 MHz spectrum.
anirudh.88 said:
Recently I bought a Reliance Jio Sim for my nexus 4. But When I plugged it in, It doesn't register on any network.
Anybody knows how to make it work..
I tried changing Cellphone network in Settings to LTE. (didnt work)
I also tried 2nd method which i saw in one of Unbox Therapy Video.
I.e. dialing *#*#4636#*#* from dialer app
then selecting Phone Information .
Inside that Set Preferred network type to LTE/GSM auto (PRL)
That to didnt work.
Anybody knows any work around.
Thanks in advance.
Nexus 4 - Android 6.0.1 - not rooted - bootloader unlocked -TWRP Recovery - custom Rom - build No MMB29O dev-keys Fake Nexus Rom Marshmellow
Click to expand...
Click to collapse
You'll have to flash hybrid modem. Check this post: http://www.xda-developers.com/google-nexus-4-lollipop-lte/
Nitin
anirudh.88 said:
Which band does 4G network in US work on ..?
Taken from Quora:
Reliance holds the license for 2300 MHz spectrum all over the country plus, 800 MHz spectrum in 10 circles and 1800 MHz spectrum in 6 circles for all kinds of services. 1800 MHz band is one of the most popular bands for deploying LTE services across the world, due to considerable advantages over 2300 MHz band. Around 44% of global 4G networks are deployed over 1800 MHz spectrum.
Click to expand...
Click to collapse
The chip supports only 1700/2100mhz
anirudh.88 said:
Recently I bought a Reliance Jio Sim for my nexus 4. But When I plugged it in, It doesn't register on any network.
Anybody knows how to make it work..
I tried changing Cellphone network in Settings to LTE. (didnt work)
I also tried 2nd method which i saw in one of Unbox Therapy Video.
I.e. dialing *#*#4636#*#* from dialer app
then selecting Phone Information .
Inside that Set Preferred network type to LTE/GSM auto (PRL)
That to didnt work.
Anybody knows any work around.
Thanks in advance.
Nexus 4 - Android 6.0.1 - not rooted - bootloader unlocked -TWRP Recovery - custom Rom - build No MMB29O dev-keys Fake Nexus Rom Marshmellow
Click to expand...
Click to collapse
It wont work bro i tried all
I am quite interested in this thread. Even I was thinking of getting a 4G sim. I will follow this post.
nitin.chobhe said:
You'll have to flash hybrid modem. Check this post: http://www.xda-developers.com/google-nexus-4-lollipop-lte/
Nitin
Click to expand...
Click to collapse
No need i already have latest Android Nougat Rom which shows 2G , 3G , LTE in cellular networks ..
This method was for old Android versions .. lollipop JB devices...
4G wont work ..
Thinking of getting a new 4g phone .. might go for ONE PLUS 3 ..
Amazon sale is ON..
swapnil0545 said:
I am quite interested in this thread. Even I was thinking of getting a 4G sim. I will follow this post.
Click to expand...
Click to collapse
Swapnil .. 4G wont work in our device.. Only 1-2 bands are supported on our nexus 4 ..
New 4G band auction is going to happen very soon .. Maybe then we can get 4G from some carrier..
But its not worth it .. As i have read somewhere the antennae is there in phone but not the amplifier... So you'll get very weak signals all the time and it'll drain your battery very fast..
anirudh.88 said:
No need i already have latest Android Nougat Rom which shows 2G , 3G , LTE in cellular networks ..
This method was for old Android versions .. lollipop JB devices...
4G wont work ..
Thinking of getting a new 4g phone .. might go for ONE PLUS 3 ..
Amazon sale is ON..
Click to expand...
Click to collapse
Even though you have Nougat on your phone, the modem is still the old one (because you might be knowing that Google doesn't support this phone since last 2 years i.e. after lollipop).
And as I mentioned earlier in my post, JIO can be used on Nexus 4, see this post on facebook.
What Nougat ROM do you have BTW?
Nitin
Is LTE really working on Nexus 4 in India? If so, on what carriers? If someone would be kind enough to confirm. Its just that, other than one person everyone is saying no. Really like my Nexus 4, don't want to buy a new phone
PS: Haven't bought a 4G sim yet, just waiting for confirmation.
I came to know that it only works in LTE band 4; and this band is not used in India. So LTW WILL NOT WORK in India. Don't know why that guy posted that on facebook (to which I linked on last page)
Nitin
Nexus 4 doesnt support TD LTE even after flashing hybrid modem. heck it doesnt even support remianing LTE bands. so no go
This really sucks guys, considering we would have achieved free services till 31st dec
Lords3ye said:
This really sucks guys, considering we would have achieved free services till 31st dec
Click to expand...
Click to collapse
Shocked to read this. Expectations from a device released in late 2012. But i think you can try multiboot kitkat/jellybean for LTE hacks with mm/n till dec 31.
My N4 is on your build NitrogenOS 7.1.1 but Jio ? Have you tried jio on N4?
nitin.chobhe said:
Even though you have Nougat on your phone, the modem is still the old one (because you might be knowing that Google doesn't support this phone since last 2 years i.e. after lollipop).
And as I mentioned earlier in my post, JIO can be used on Nexus 4, see this post on facebook
What Nougat ROM do you have BTW?
Nitin
Click to expand...
Click to collapse
Have you personally tried Jio on N4?
I follow your NitrogenOS releases and was happy to see the LTE recommendation in the settings.But today I've tried jio sim on my N4, the device has shown the Jio 4G but with a warning, NO SERVICE should I have to tweak something in the phone information provided by *#*#4636#*#* ??
Pranavkmar said:
Have you personally tried Jio on N4?
I follow your NitrogenOS releases and was happy to see the LTE recommendation in the settings.But today I've tried jio sim on my N4, the device has shown the Jio 4G but with a warning, NO SERVICE should I have to tweak something in the phone information provided by *#*#4636#*#* ??
Click to expand...
Click to collapse
Unfortunately 4G/ LTE can not be used on Nexus 4 in India (I think the post on FB to which I linked was misleading)
No, I've not tried jio SIM on my phone
Nitin
nitin.chobhe said:
Unfortunately 4G/ LTE can not be used on Nexus 4 in India (I think the post on FB to which I linked was misleading)
No, I've not tried jio SIM on my phone
Nitin
Click to expand...
Click to collapse
Fine, we're only left with an option to upgrade our hardware ??? 4G on N4 is only possible when some network carriers get band 4 1700/2100 AWS
see this
Ok...so u cant use jio...its ok...take 4g 'IDEA' sim ...recharge I with 4g one month plan......then turn this sim on in any 4g mobile.....use some internet...then take it out out and put it in any 3g phone....u will be able to use free calling feature and 1gb daily internet on 3g speed.....
I have spent the better part of an hour searching for a specific answer to these questions. So far, I have found two sources that claim band 12 works on Tmo. However I have only seen one review on Amazon from a couple weeks back that claim the phone does not support volte on Tmo. If it doesn't, that's a deal breaker for me. Can anyone, with the latest update, confirm or deny whether B12 and VOLTE on Tmo is working or not. Thanks very much in advance.
At *#*#4636#*#* testing menu there is band selector for United States and Japan
For sure at Tmo US if there is certification for this handset, VoLTE should be supported
regards,
mx597turbo said:
I have spent the better part of an hour searching for a specific answer to these questions. So far, I have found two sources that claim band 12 works on Tmo. However I have only seen one review on Amazon from a couple weeks back that claim the phone does not support volte on Tmo. If it doesn't, that's a deal breaker for me. Can anyone, with the latest update, confirm or deny whether B12 and VOLTE on Tmo is working or not. Thanks very much in advance.
Click to expand...
Click to collapse
To the best of my knowledge band 12 works. Multiple people here have even posted screenshots with the phone operating on Band 12. Sadly I live in the Chicago area and we are the the last major city to get Band 12. So I cannot personally verify it since it isn't up and running here yet. As for VoLTE that is a two way street. Lately Sony has been working with various providers to get it enabled. Basically it's all good on their end to a degree but for a phone to operate on VoLTE the carrier provider (in this case Tmo) must also flip a switch on their end as well. So in the end yes it probably can but no clue if we will ever get it here in the states. The following is to a link that explains the current situation. http://www.xperiablog.net/2016/11/30/sony-to-add-volte-support-to-xperia-x-concept-shortly/
P.S. Side note the phone info does have a switch for enabling VoLTE provisioning. However for now it does nothing (simply switches back to default radio when exiting the screen).
Oddly enough the switch got turned on for Band 12 in the Chicago area today. And yes it works and it works on UK firmware too.
Halftrack said:
Oddly enough the switch got turned on for Band 12 in the Chicago area today. And yes it works and it works on UK firmware too.
Click to expand...
Click to collapse
If you could answer couple of questions that would make things easier for me to get this phone.
1) So when your phone is on band 12 and you make a call, does it stay on that band or goes to band 4?
2) VoLTE is working properly?
3) Any word about having WiFi calling available?
Band 12 works fine. No volte. Other than that it's been flawless on tmobile!
davwman said:
Band 12 works fine. No volte. Other than that it's been flawless on tmobile!
Click to expand...
Click to collapse
I didn't know that it is possible to make a call on Band 12 when phone doesn't support VoLTE.
Hello, i m from italy and i ve problem with h+ Connection.
Before, i had an oneplus 3t and there aren t problems with mi sim operator.
I switched with oneplus 5 and the Connection freeze in h+ for 15/30 second. Then work for 15 second and stops again. Like an infinite loop.
With 4g no problem.
This is an oneplus 5 problem, because i had the same sim and same carrier on 3t and works very well.
4.5.8 version.
Any hint?
Tnx
No idea, but I am having the same issue with Youfone in the netherlands. In 2 weeks i get 4G,so I hope the problem goes away. With my 3T (sold) I did not have this problem either, like you mentioned.
Did you contact OnePlus directly, via the forum or customer support? Otherwise don't expect to be heard or recognized by those who are responsible in any way
Having the same problem on Vodafone in Germany.
Sometimes H+ is not working
I have network data issues, i'm in Italy and operator is TIM.
With my old Samsung s7 edge and the same Sim i ha no problem!
I hope in future update for solving these issues!
Same problem for me. I just write the assistance and she says me that Wind is the problem.
I want post the screenshot, but i can't
Hi there
I'm from Ukraine and has got some issues with h+ networks there. I am using 2 sim: Vodafone and Lifecell
When compared to my old HTC Desire S and Xiaomi Mi5: i see much more lag, ping (no internet at all, when other devices have it with the same ISP ) when using 3g. Firstly internet works via 3g flawlessly then stops working at all for 5-40 seconds.
I've got this problem only on 1+5.
gattobau said:
Hello, i m from italy and i ve problem with h+ Connection.
Before, i had an oneplus 3t and there aren t problems with mi sim operator.
I switched with oneplus 5 and the Connection freeze in h+ for 15/30 second. Then work for 15 second and stops again. Like an infinite loop.
With 4g no problem.
This is an oneplus 5 problem, because i had the same sim and same carrier on 3t and works very well.
4.5.8 version.
Any hint?
Tnx
Click to expand...
Click to collapse
manuel_fantoni said:
I have network data issues, i'm in Italy and operator is TIM.
With my old Samsung s7 edge and the same Sim i ha no problem!
I hope in future update for solving these issues!
Click to expand...
Click to collapse
Im on TIM too no problems here, maybe your sim cards are old?
I have the same problem with H+. Maybe somebody solved this problem somehow?
No problem on my 5 with oos 4.5.10 with Vodafone Italia
Crea un topic sul forum ufficiale tramite l'app community, oppure segnala tutto all'assistenza, nel caso si inizia ad indagare.
Sorry for the italian language, but the guy is a comrade ?
I have same issue too 4.5.10 on h+ somehow its like 2g or much worst
Have people's problems been since OTA update to OOS .10? I've noted a little network hang since the update from .8
I'm also having same issue. I first thought its because of my service provider. My service provider is Dialog in Sri lanka
jameswalker457 said:
Have people's problems been since OTA update to OOS .10? I've noted a little network hang since the update from .8
Click to expand...
Click to collapse
nope since 4.5.5 its happening on me and some of our test members im thinking to share this bug on oneplus's community
Feedmeeeee said:
nope since 4.5.5 its happening on me
Click to expand...
Click to collapse
Oh really? I sometimes get it on LTE too. I can see the network activity markers moving but it just hangs. It sorts itself out eventually lol
jameswalker457 said:
Oh really? I sometimes get it on LTE too. I can see the network activity markers moving but it just hangs. It sorts itself out eventually lol
Click to expand...
Click to collapse
Yes. I was using S4 before there was no issue like this but i didnt test custom roms yet it may related with hardwares or softwares. wish its software.
I've noticed this also this week, I am however roaming in the USA and both T-Mobile and at&t h+ aren't connecting well.
I am at TURKEY and i have a same issue at my Op5 china variant, i hope fıx the problem on next Update.
Same issue with T-Mobile/Telekom Germany.
Sent from my OnePlus 5 using XDA Labs
Can someone give me logs with that issue ?