Delay in Receiving SMS/MMS Using Textra - Nexus 6P Q&A, Help & Troubleshooting

In the past week, I have been getting my SMS/MMS on my N6P delayed anywhere between 5-30 mins .
In Textra - you can tell by sliding the messages to the left & seeing when it was sent & when you actually received it via timestamps for each text.
I've switched SIM cards (TMO), adjusted the APN settings from IP6 to IP4 and to both.
Rebooted.
Cleared Cached.
None of the other phones (mix of Android & iPhone) are afflicted with this issue.
Tested vs. Google Messenger & Hangouts & no problems there.
Anyone experiencing this also & do you have a resolution?

Looks like it's a Nougat bug that only the Carrier can fix - Semi-workaround is to toggle airplane mode on/off:
https://textra.uservoice.com/knowledgebase/articles/1147366

Related

SMS Weirdness

I'm in the UK on O2 and today I sent some SMS and just noticed the last few were stuck at "Sending" and had been that way for hours. I deleted them and tried again. Same problem, regardless of the recipient. So I toggled Airplane mode on/off. Still no luck. So I rebooted. Once the phone came up I got two notifications along the lines of "Unable to send message". I can now send OK.
Now perhaps this was my network playing up but I'd been receiving SMS fine - and making calls - all day. I've never seen this behaviour before and the fact a reboot cleared it makes me wonder if it's a bug with the messaging app.
Has anyone else seen anything like this? Until today I'df been happily sending and receiving SMS with no issues since I got my N4 last Thursday.
rec71 said:
I'm in the UK on O2 and today I sent some SMS and just noticed the last few were stuck at "Sending" and had been that way for hours. I deleted them and tried again. Same problem, regardless of the recipient. So I toggled Airplane mode on/off. Still no luck. So I rebooted. Once the phone came up I got two notifications along the lines of "Unable to send message". I can now send OK.
Now perhaps this was my network playing up but I'd been receiving SMS fine - and making calls - all day. I've never seen this behaviour before and the fact a reboot cleared it makes me wonder if it's a bug with the messaging app.
Has anyone else seen anything like this? Until today I'df been happily sending and receiving SMS with no issues since I got my N4 last Thursday.
Click to expand...
Click to collapse
I'm on AT&T here in the states and I send hundreds of texts a day and have not run into this problem at all. I had one delay with an MMS that sent about an hour after I had initially sent it but other than that, smooth sailing.
rec71 said:
I'm in the UK on O2 and today I sent some SMS and just noticed the last few were stuck at "Sending" and had been that way for hours. I deleted them and tried again. Same problem, regardless of the recipient. So I toggled Airplane mode on/off. Still no luck. So I rebooted. Once the phone came up I got two notifications along the lines of "Unable to send message". I can now send OK.
Now perhaps this was my network playing up but I'd been receiving SMS fine - and making calls - all day. I've never seen this behaviour before and the fact a reboot cleared it makes me wonder if it's a bug with the messaging app.
Has anyone else seen anything like this? Until today I'df been happily sending and receiving SMS with no issues since I got my N4 last Thursday.
Click to expand...
Click to collapse
I ran into the same problem today. Rebooting your phone should get it back working. If not, enter your phone settings by dialing *#*#4636#*#*
Tap on Phone information and scroll down to SMSC:
Click on the Refresh button. You should see a number that looks like this: "+1206XXXX..."
This number is carrier specific.
Me too
rec71 said:
I'm in the UK on O2 and today I sent some SMS and just noticed the last few were stuck at "Sending" and had been that way for hours. I deleted them and tried again. Same problem, regardless of the recipient. So I toggled Airplane mode on/off. Still no luck. So I rebooted. Once the phone came up I got two notifications along the lines of "Unable to send message". I can now send OK.
Now perhaps this was my network playing up but I'd been receiving SMS fine - and making calls - all day. I've never seen this behaviour before and the fact a reboot cleared it makes me wonder if it's a bug with the messaging app.
Has anyone else seen anything like this? Until today I'df been happily sending and receiving SMS with no issues since I got my N4 last Thursday.
Click to expand...
Click to collapse
Me too. Rebooting and updating smsc didn't help. I tried to undo my actions to the extent I could remember but to no avail. For instance, I had disabled various inbuilt services viz. Pinyin, Korean keyboard, cell broadcasting, exchange, email etc. Re-enabled. Zuk. I had uninstalled Contacts+, reinstalled. Again, nada.
But Contacts+ is able to send normal smss. That is definitely intriguing and I would love to figure it out. Can someone assist?

[HELP] Problems Receiving Text Messages on T-mobile's $30 Prepaid Service

Well as the title says, I've been having issues receiving texts messages on the $30 prepaid plan.
What happens:
-I will randomly not receive a text message, or I will receive it days later(if I turn my phone on after being off all night), or I will receive a message that is one half the current message and one half an old message from days/weeks ago(the are intertwined).
-It happens complete sporadically, no rhyme or reason. It happens at my apartment, while I'm sitting at work, or at the gym. At my lowest signal level I will have 2 bar remaining of "3g" but it's usually around 3 (I'm in Pittsburgh).
What I've tried so far to fix it:
-I had T-mobile swap out for a new sim card.
-I've contacted T-mobile customer service twice. They've "refreshed" my connection to their network, reset my sim, played with my account, etc.
-I'm using Chomp SMS as my messaging app. The issues also occurred when using the stock messaging app.
-I've cleared the cache for both apps.
What I haven't tried and what you may need to know:
-I haven't played with the APN settings all. As far as I know all of those settings are set straight from/by T-mobile.
-I'm not rooted
-I've had this problem intermittently since buying the nexus4 from google in Nov.
-My original nexus 4(which I RMA'ed) also had the problem- looking back I just thought it was the other persons phone. Which makes me believe it's on T-mobiles end, or at least a tweak in an APN setting?
-Zero issues with call clarity, data speeds. All have been perfectly fine.
-It doesn't seem to matter which carrier the person who is sending me the message is on.
Does anyone have any suggestions? Or has anyone else experienced similar issues? I'd like to hope that there's a simple fix that doesn't require me changing to ST and using AT&T but I guess if I have to... I have too. I'm at a complete loss as to what else I could try in order to fix this.
All help, tips, suggestions are welcome. Thank guys!
no44specialk said:
Well as the title says, I've been having issues receiving texts messages on the $30 prepaid plan.
What happens:
-I will randomly not receive a text message, or I will receive it days later(if I turn my phone on after being off all night), or I will receive a message that is one half the current message and one half an old message from days/weeks ago(the are intertwined).
-It happens complete sporadically, no rhyme or reason. It happens at my apartment, while I'm sitting at work, or at the gym. At my lowest signal level I will have 2 bar remaining of "3g" but it's usually around 3 (I'm in Pittsburgh).
What I've tried so far to fix it:
-I had T-mobile swap out for a new sim card.
-I've contacted T-mobile customer service twice. They've "refreshed" my connection to their network, reset my sim, played with my account, etc.
-I'm using Chomp SMS as my messaging app. The issues also occurred when using the stock messaging app.
-I've cleared the cache for both apps.
What I haven't tried and what you may need to know:
-I haven't played with the APN settings all. As far as I know all of those settings are set straight from/by T-mobile.
-I'm not rooted
-I've had this problem intermittently since buying the nexus4 from google in Nov.
-My original nexus 4(which I RMA'ed) also had the problem- looking back I just thought it was the other persons phone. Which makes me believe it's on T-mobiles end, or at least a tweak in an APN setting?
-Zero issues with call clarity, data speeds. All have been perfectly fine.
-It doesn't seem to matter which carrier the person who is sending me the message is on.
Does anyone have any suggestions? Or has anyone else experienced similar issues? I'd like to hope that there's a simple fix that doesn't require me changing to ST and using AT&T but I guess if I have to... I have too. I'm at a complete loss as to what else I could try in order to fix this.
All help, tips, suggestions are welcome. Thank guys!
Click to expand...
Click to collapse
I have had this issue on and off with SMS messages and "Waiting Voice Mail" messages over the years (mostly on pre-smartphones and G1). All you can really do is reboot the phone often (at least once a day). I think it's related to messages sent while your phone has no service, but not 100% sure.
For 3 yrs with a half dozen smartphones I had texting issues with tmo and now on straight talk tmo it is the same thing.
It hasn't been as bad as you seem to have it but there do sometimes seem to be heavy delays.

[HELP] Group messaging (MMS) issues

I want to start off by saying I have 1 or 2 group messages that go on throughout the whole day, every day. When I first got the Verizon S7 edge, I had zero issues for the first three days. All of the sudden, at least once a day, there is an issue receiving and sending group messages. I can't link it to anything specific besides it happening most when the group chat is most active. 11 people in the chat are sending multiple messages at a time and then I'll send a message at the same time and i realize mine is not sending and then I stop receiving everyone else's messages. If I go to the individual participants chat in my texting app, there will be a bunch of messages that are downloading. This has happened to me in the past with other phones, but its usually linked to having bad service at a certain time and simply turning mobile data on and off will fix the issue. I cant link it to anything this time, it happens randomly. It doesn't matter where I am, if I have 1 bar or 4 bars, if wifi is on/off, bluetooth is on/off. The messages eventually start coming in, but I dont know what causes that to happen either. I could restart the phone 4 times before it helps. The only thing I can say is it happens most often when the group chat is most active. I'll also mention that this wasn't an issue in the first 3-5 days of using the phone. Below are the steps I've already taken to try and resolve the issue.
1. Wifi on/off
2. Mobile data on/off
3. Restarting the phone
4. Tried 4 different texting apps - Hangouts, google messenger, samsung messenger, verizon messenger
5. Factory reset
6. New SIM card
7. Swapped the phone out for a brand new one. Issue started again with the new one after 3-5 days.
8. Enabled every app that was disabled
9. Activated/deactivated advanced calling
10. Called Verizon tech support - We replicated the issue and thought it was due to "delete old messages" being turned on in the settings. Tech support thought the phone was trying to delete old messages at the same time I was receiving a bunch of texts and everything would get stuck. Everything seemed fine after changing that, but it happened again a few hours later.
11. I've run out of options
I had the Note 5 before this and had zero issues with that phone and I've never had an Iphone.
Please help

[HELP] Group messaging (MMS) issues

I want to start off by saying I have 1 or 2 group messages that go on throughout the whole day, every day. When I first got the Verizon S7 edge, I had zero issues for the first three days. All of the sudden, at least once a day, there is an issue receiving and sending group messages. I can't link it to anything specific besides it happening most when the group chat is most active. 11 people in the chat are sending multiple messages at a time and then I'll send a message at the same time and i realize mine is not sending and then I stop receiving everyone else's messages. If I go to the individual participants chat in my texting app, there will be a bunch of messages that are downloading. This has happened to me in the past with other phones, but its usually linked to having bad service at a certain time and simply turning mobile data on and off will fix the issue. I cant link it to anything this time, it happens randomly. It doesn't matter where I am, if I have 1 bar or 4 bars, if wifi is on/off, bluetooth is on/off. The messages eventually start coming in, but I dont know what causes that to happen either. I could restart the phone 4 times before it helps. The only thing I can say is it happens most often when the group chat is most active. I'll also mention that this wasn't an issue in the first 3-5 days of using the phone. Below are the steps I've already taken to try and resolve the issue.
1. Wifi on/off
2. Mobile data on/off
3. Restarting the phone
4. Tried 4 different texting apps - Hangouts, google messenger, samsung messenger, verizon messenger
5. Factory reset
6. New SIM card
7. Swapped the phone out for a brand new one. Issue started again with the new one after 3-5 days.
8. Enabled every app that was disabled
9. Activated/deactivated advanced calling
10. Called Verizon tech support - We replicated the issue and thought it was due to "delete old messages" being turned on in the settings. Tech support thought the phone was trying to delete old messages at the same time I was receiving a bunch of texts and everything would get stuck. Everything seemed fine after changing that, but it happened again a few hours later.
11. I've run out of options
I had the Note 5 before this and had zero issues with that phone and I've never had an Iphone.
Please help
Use textra app from play store
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No push notifications coming through - on mobile data only, when on Wifi it's fine.

I've had my V20 for 18 months or so and it's worked pretty well with only a couple of issues (I've no idea why I can't download web pages on Chrome or any Chromium based browsers) but nothing I couldn't live with.
I only noticed a couple of days ago that I'm no longer getting push notifications when on mobile data. Everything had been working just fine prior to that. When I'm out, if I don't open the app, I don't get any notifications. As soon as I log onto Wifi, I get all my Whatsapp messages through and notifications for any emails through Gmail - life is a LOT quieter at the moment with the pandemic so those are the 2 main sources of incoming messages)
I'm in the UK, haven't changed my sim provider or updated the phone (I'm stuck on Nougat as I can't do an official update due to not being in the states) and haven't been messing around with any optimization settings. The phone is stock. I have Greenify running but haven't altered anything in that for a long time either.
I went into battery optimization and Whataspp was showing as turned off - it's a LONG time since I went into the optimizations, so I don't know if that was always set to off? If I turn it on, things seem to go back to normal and the notifications come through on data and Wifi. Would that explain why they only come through on wifi? I'd have thought that if that was the culprit, it would've been the same no matter if I was on mobile data or wifi?
Any suggestions would be most welcome!
Just a thought but maybe Background Data is disabled for said apps not delivering push notifications on mobile connection. That would cause your problem. Of course, I don't know why it would suddenly work with battery optimisation turned on. Seems like that would disable background data usage.

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