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I got my A7 and flashed the 4/17 rom right away, used it stock for a couple of days then installed dexters mod1.42 and for a day or two it worked fine. Then the menu key stopped working. sometimes it would work for an hour and then stop working again. I deleted the dexter mod, wiped cache and did factory reset when the key worked and everything was fine.
Then I did the bestialbub a7-gapps zipmod and everything worked great for 4-5 days then the same problem, no menu key. are there any known apps that may cause this problem? I am waiting for the menu key to work again so I can try again, are there any settings or other mods that will get me the market but leave me close to stock.
steamtv support just had me do a reset and flash latest firmware and that doesnt help much.
Please, I love the A7 when it's working and need some help.
Thanks,
Billy
Does this happen when the back of the device is hotter than warmer? I've had this happen often when the days are warmer and hotter. That's the reason why because the heat affects parts of the wiring. The other solution is to use Button Savior (an app on the market).
Ytain
The menu smart key comes and goes no matter the temp. It's not working now, sometimes it will work for a little while and then stop again. I can't wipe/reset without the memu key. I want to get it back to stock to see if it's a hardware problem then take it from there. Any suggestions anyone?
billy
same here (I thought, I'm the only one encounter this kind of problem). My Aunt gave me A7 as present. after 2 days, all the smart keys malfunctioned. it works fine for 10 min after that it wont work anymore. I've installed button savior for remedy. I think ytain is right, A7 has problem when the back of the device becomes hot.
Hello,
I had the same issues with some of the keys of the keyboard. but at first it started only happening when the battery was low but recently it was happening all the time.
This was making my life difficult as i write some sms to my friends and it's quite annoying.
I left my phone untouched and went to repair center of my provider to show what was happening. Put my phone there for repair and in the same day went there to pick up the phone good as new.
The issue is that the stripes connecting from the keyboard to the cellphone were a bit fragile and probably broke or it wasn't making any contact whatsoever. Now i have the phone working 100%. no problem.
Hope this helps
Hello all,
I have checked around and have tried some suggestions on the forums, but here's my story in detail.
I bought this focus from an ebay store. Was told aside from physical damage it worked as expected.
I got the device, and plugged it in to charge, after which it turned on no big issue.
Tried setting it up and turned on wifi (no sim or microsd in the phone since I got it). And it first crashed around setting up wifi, but I thought it was because I hadn't given the battery enough time to charge. Left it over night.
What happens is this, when the phone soft-resets (through updating via Zune for eg) it goes into a weird boot loop, going to the samsung logo then off and on again. I've seen the problem before and suggestions and no follow up anywhere to what may have worked.
I tried the suggestion of putting back what would have been the original ROM but still, the same issue.
It happens during updates and anything that would need a soft reset. The phone at times also crashes and restarts itself when using the camera or maps. HOWEVER, when it crashes here, it reboots no problem. And depending on the length of time it's been on or left alone, when I try an update, seems o be a 10% chance the first reboot (the one to download the update to the device) seems to go through, but the next to finalize never does.
I am starting a new topic mainly cuz of the lack of final resolutions and also because my problem extends to these weird crashes in the maps and camera apps (maybe something to do with enabling location?) to see if anyone has any advice.
I have tried the rev1.3 US rom, I have wiped the phone, and such. I would love some help as the seller seems adamant the phone was perfectly fine before sending it off, and while i've escalated it to ebay, I'm still waiting around.
EDIT: Should note also, the phone is easily picked up on Zune, but not Kies. Not sure if that means anything.
I would suggest returning the phone, I'm not aware of any resolution for these issues.
*sigh*, Was hoping there was something I missed in the search. Guy doesn't want to take it back, raising the issue to ebay. Thanks.
Hi,
I was wondering if someone can help.
I recently bought a Tag Heuer Connected watch which was my first ever android wear watch. After setting up and pairing with my phone, the watch had two updates required. The first was successful with no issues. During the second update the screen started flashing and the phone kept vibrating/buzzing with the screen being unresponsive 99% of the time. After doing some research i was told to fully charge, let the battery drain and try again. I have done this numerous times to much frustration and very limited success.
I was also told to do a factory reset. This required many restarts and other issues as previously mentioned the screen isn't working and only sometimes (1 try in every 100) can i get to the hardware reset page and actually click it. I have finally managed a factory reset, but the watch continues to buzz and the screen flashes every second or so with the screen again not functioning correctly. I am pretty sure it had something to do with the update as i had no issues before update number 2. I have spent many hours looking at similar issues and this forum was recommended.
Any help on this will be truly appreciated.
Tony
Hi Tony,
I'd take it straight back to the shop you got it from. Wouldn't expect that from a smartwatch, but from a premium brand, the problem solving shouldn't be your issue.
Paul
Tonypax said:
Hi,
I was wondering if someone can help.
I recently bought a Tag Heuer Connected watch which was my first ever android wear watch. After setting up and pairing with my phone, the watch had two updates required. The first was successful with no issues. During the second update the screen started flashing and the phone kept vibrating/buzzing with the screen being unresponsive 99% of the time. After doing some research i was told to fully charge, let the battery drain and try again. I have done this numerous times to much frustration and very limited success.
I was also told to do a factory reset. This required many restarts and other issues as previously mentioned the screen isn't working and only sometimes (1 try in every 100) can i get to the hardware reset page and actually click it. I have finally managed a factory reset, but the watch continues to buzz and the screen flashes every second or so with the screen again not functioning correctly. I am pretty sure it had something to do with the update as i had no issues before update number 2. I have spent many hours looking at similar issues and this forum was recommended.
Any help on this will be truly appreciated.
Tony
Click to expand...
Click to collapse
if you haven't already done so, open a support ticket with TagHeuer so there's a record of your troubles. i was having battery issues (lasted on 7 hours) and after 3 days of troubleshooting they told me to take it in for an exchange. i went to the TagHeuer store and they gave me a new one without any problem.
Hey how did you guys do a factory reset? i think i am having the same issues of the flashing main screen (black and white outline of the tag logo)
thanks
Hey guys! I've seen a few threads on this exact issue, but I haven't been able to find any real advice. So a few days ago I updated my Moto X Pure to the newest security patch. A day later the nav keys started to not respond to touch. Occasionally they work but most times they don't. Is anyone having this same problem? Do you know a fix? Thanks!
nexusmoto said:
Hey guys! I've seen a few threads on this exact issue, but I haven't been able to find any real advice. So a few days ago I updated my Moto X Pure to the newest security patch. A day later the nav keys started to not respond to touch. Occasionally they work but most times they don't. Is anyone having this same problem? Do you know a fix? Thanks!
Click to expand...
Click to collapse
Did you factory reset? It is not the optimal solution as it takes time, but a reset dues fix the majority of issues phones have after an OTA. If you still have problems after this report back. I did the factory reset immediately after the latest OTA and had no issues. Android practically restored nearly everything app wise. All I had to do was wait it out.
FR does not work
I have the same problem, just did a factory reset but still not working, is weird to find out that is not a touch "hardware" fault, since I got into the configuration I am able to tap the next and backs buttons also the mic icon and camera works in the locked screen, the problem is only in the "Home bar" or soft key bar i don`t know the name. If someone had a solution please share.
I am also having same problem in my moto x style..
---------- Post added at 09:26 AM ---------- Previous post was at 09:14 AM ----------
nexusmoto said:
Hey guys! I've seen a few threads on this exact issue, but I haven't been able to find any real advice. So a few days ago I updated my Moto X Pure to the newest security patch. A day later the nav keys started to not respond to touch. Occasionally they work but most times they don't. Is anyone having this same problem? Do you know a fix? Thanks!
Click to expand...
Click to collapse
I am also having same problem. So I take my phone to moto services centre but they are also failed to resolve this problem..
Hey! So, give this a try:
Install Nova launcher, then on the home screen long press and click widgets. In the widgets section, at the top there should be an option called "Activites" long press and put that on the home screen, then it should ask you which activity. scroll to the "S" section, and select "Setup wizard" and then select "SetupWizardTestActivity".
Once that wizard is set as a widget, click the widget and go through the wizard again, and see if that does it. It did it for me, on many occasions haha
Hi, I am also facing this issue. I did the Nova launcher steps, and it worked for couple of days. Then, the same issue happened. I did factory reset of my phone and now i can't configure the phone as I can't get past the wifi selection screen. Stuck with this.
Robin6029 said:
Hi, I am also facing this issue. I did the Nova launcher steps, and it worked for couple of days. Then, the same issue happened. I did factory reset of my phone and now i can't configure the phone as I can't get past the wifi selection screen. Stuck with this.
Click to expand...
Click to collapse
As in you're stuck in the setup wizard? Do you have root by chance?
I'm having the same problem, nothing works :crying:
So it is not just me, wow!
2 days ago my touchscreen started acting out, now I have a deadzone at the navigation bar. I've been using my phone upside down, if anyone has been through this and fixed it please let me know.
Guess what!
I just did a downgrade using ADT so I flashed my Moto X Pure to Lolipop to validate my theory but no success.
I can said that the touching problem is a hardware issue and not a software like I was thinking.
Why is this happening, IDK but let me ask you if you did the same "ordinary behaviour" like me.
The day my Moto X starts to get like crazy getting ghost touchings and ghost slidings I was having my cellphone in my back pocket and driving my motorcycle mid trip 3-4 hours.
When I took my phone out to take some pictures I got a hot phone and the touchy doing crazy ghosty responses.
I turned the phone off but when I restarted like a minute after the ghosty touching was persistent, turned off the phone again and like an hour latter turned on, no more ghosty touches but the softkeys ( back, home, tasks) stopped working.
I read before that for some tablets this is caused by the protection case and they removed the case and worked again, well is not my case since I have not any case attached to my phone, but seems to be some bad pressure in some part that damage the touch area.
Please share your comments if you applied some pressure like me sitting in the phone, for me is a "ordinary behavior" (having my phone in my levi's rear pocket) but for Motorola seems too much.
this happened to my phone as well "After a Security Patch Update thru OTA" and navbar stopped working the Other Day and I guess we shall wait for the Next update to by MOTO "ANDROID NAUGAT 7". but for Now I use simple Control navbar from Play store Until The OTA update fix the problem.
on Lock screen mic and Camera shortcut works Properly so is the software issue....
I'm trying help my friend with her Moto X Style. It has the same problem and I could test the screen with a screen tester. And works fine all touchscreen. Apears that programing for buttons was missing.
Marcel_16V said:
I'm trying help my friend with her Moto X Style. It has the same problem and I could test the screen with a screen tester. And works fine all touchscreen. Apears that programing for buttons was missing.
Click to expand...
Click to collapse
Just happened to me as well with a Moto X Pure - was driving in my car, security updated...buttons stopped working and have found zero way to get them back. They work when you flip the phone upside down, also work when the phone is locked to drag the camera or microphone shortcuts up, they just dont work on the 200x1080 pixel bar across the bottom.
-Uninstalled all "Screen Overlay" apps - nothing
-Boot to recovery and wiped cache partition - nothing
-Factory Reset the phone with Auto Restore - nothing
-Factory Reset with NO Auto Restore - nothing
-Factory Reset and 100% setup as a new device - nothing.
I cant believe there is no fix for this yet? How can a company rollout a security update that for the most part makes the phone very unuseable, cant even seem to see that they have addressed this.
No issues with mine and I am running the Dec patch.
Almost sounds like it was a corrupted OTA release. It could have been a server issue or whatnot. Call Lenovo/Moto support of the touchscreen is working in the navbar area but the navbar itself isn't. It is worth a try even if out of warranty. The worst they can say is they can't help.
TheRealMrTrueX said:
Just happened to me as well with a Moto X Pure - was driving in my car, security updated...buttons stopped working and have found zero way to get them back. They work when you flip the phone upside down, also work when the phone is locked to drag the camera or microphone shortcuts up, they just dont work on the 200x1080 pixel bar across the bottom.
-Uninstalled all "Screen Overlay" apps - nothing
-Boot to recovery and wiped cache partition - nothing
-Factory Reset the phone with Auto Restore - nothing
-Factory Reset with NO Auto Restore - nothing
-Factory Reset and 100% setup as a new device - nothing.
I cant believe there is no fix for this yet? How can a company rollout a security update that for the most part makes the phone very unuseable, cant even seem to see that they have addressed this.
Click to expand...
Click to collapse
I installed a custom ROM with your OWN buttons and saved that device.
I Installed a Resurrection Remix on her Moto X Style, the battery sucks, but the device is working.
http://www.resurrectionremix.com/
is there a solution to this yet?
back button home button not working?
twinskenny said:
back button home button not working?
Click to expand...
Click to collapse
Nope, so far there is no video you youtube, no actual fix on any forums or no actual working solution whatsoever. This is ****ing pathetic, Motorola a Fortune 100 company released a security patch that clearly effected a small percentage of their phones. They have not addressed it or even offered to rush another patch that ADDS BACK IN THE PROGRAMMING for the 200x1080 bottom bar.
That is the problem, someone on a thread I found had dissected the patch, and the line for "Program; TouchPoints x200x1080 were just missing"
With this being more than just a few hundred phones, one would think they would actually try to assist. NOPE
Currently using a SoftKey App on the side of my screen, never buying motorola again after this type of blatant disregard for customer support.
TheRealMrTrueX said:
Nope, so far there is no video you youtube, no actual fix on any forums or no actual working solution whatsoever. This is ****ing pathetic, Motorola a Fortune 100 company released a security patch that clearly effected a small percentage of their phones. They have not addressed it or even offered to rush another patch that ADDS BACK IN THE PROGRAMMING for the 200x1080 bottom bar.
That is the problem, someone on a thread I found had dissected the patch, and the line for "Program; TouchPoints x200x1080 were just missing"
With this being more than just a few hundred phones, one would think they would actually try to assist. NOPE
Currently using a SoftKey App on the side of my screen, never buying motorola again after this type of blatant disregard for customer support.
Click to expand...
Click to collapse
Same problem here. Today morning, my 2015 Moto X Style just stopped working (the buttons). I did not do any update or install anything. So I do not really understand what you talk about here - it was an automatic whatever from Motorola that broke all the phones? That's ridiculous! Like a virus
I'm using the old Android Lollipop BTW - anyone knows if this issue remains on the new system? I never update due to serious slow down after it. Both Google and Apple are complete assholes when it comes to updates. So I've just been ignoring their "brand new awesome cool all is gonna work releases"
I've been a proud Moto user for years now. This is just unacceptable. They're gonna loose big with this one.
If you would do a factory reset after flashing the newest major rom releases it would be plenty fast.
I installed some camera apps one day on ZfMP. I usually keep it for charging overnight. To my surprise the phone had shut down by itself. I long pressed power button for some 20 seconds, it opened up. I ignored it as a sporadic issue. But I faced the same issue once again yesterday.
Custom care has only one troubleshoot for all issues, "reset the phone".
Disappointed. Does anybody know what exactly is the issue? Please help me fix it.
[email protected] said:
I installed some camera apps one day on ZfMP. I usually keep it for charging overnight. To my surprise the phone had shut down by itself. I long pressed power button for some 20 seconds, it opened up. I ignored it as a sporadic issue. But I faced the same issue once again yesterday.
Custom care has only one troubleshoot for all issues, "reset the phone".
Disappointed. Does anybody know what exactly is the issue? Please help me fix it.
Click to expand...
Click to collapse
Ive faced this issue once in same conditions[overnight charger connected], and i too had to loooong pressed the power button for about 7-10 seconds to bring it back to life..
I would suggest to not connect the charger overnight.
I am thinking of alerting myself by way of a tasker profile, which i have already prepared. :angel:
Not many would like this solution, tasker being a paid application. But i purchased ages ago and there is no other software like that. And i recommend to have it purchased, and simplify your android life.
I can share the profile that i created, if anyone is interested.
Just install " Battery full notification "from play store and set is to a desired battery level.when the battery charge reached to the desired level the app will start a custom sound,so you will disconnect the charger.
It is a free app and i am using it since android Ginger bread days and my phones battery never damaged by unnecessary charging.
This is not a overcharging issue. Because only yesterday it got shut down at 84%. There seems to be some other bug related to this.
same problem i faced today at 65% of charge i keep my phone beside me and slept when i woke up it was off, I think this is not a charging issue its something else.
Random shutdowns
I'm having a similar issue too. Got the mobile a couple of days back and since it is still in the return period, I placed a replacement request.
After some digging, I realise it is rather common place with Asus smartphones to randomly shut down. Some say it is a battery calibration error. I've tried resetting the battery logs but the issue still persists.
I guess there's only two solutions as such-
1) Get it replaced by Flipkart. And yes, they do entertain return request even out of the ten day period.
2) Visit the service centre and get ready with a backup phone for a couple of weeks. I've visited the service centre and they seemed equally ignorant and dazzled.
PS- I did unlock the bootloader and rooted it. Installed viper, Greenify and YouTube red. I read that some of you had the issue after unlocking it too; That might be the culprit or it is just a manufacturing defect
i have not unlocked my phone and this was the first time i got this problem.
i kept the phone at night and didnt use it for 8hours the phone was on battery only.
morning when i checked the phone was off and i had to press the power button for 1 minute for it to start the battery was 75% so the battery didnt run to 0 and all.
can anyone on custom ROMs report back, if they face this issue or not? Just to know if its a stock ROM issue, or really a manufacturing defect.
It is definitely a manufacturing defect. It randomly switched off at first. Soon got worse and wasn't turning on at all.
I was on AOSP and returned to stock once the issue started. That didn't solve it even though I flashed the stock firmware via fastboot.
However, I tried keeping the phone on recovery and it didn't die then.
iiamaduine said:
It is definitely a manufacturing defect. It randomly switched off at first. Soon got worse and wasn't turning on at all.
I was on AOSP and returned to stock once the issue started. That didn't solve it even though I flashed the stock firmware via fastboot.
However, I tried keeping the phone on recovery and it didn't die then.
Click to expand...
Click to collapse
So how many users are facing this issue? Is this too random and only solution is to get the phone replaced? I like to buy this phone in next sale, but now got in two minds, as I definitely don't want a phone with known hardware/manufacturing defect...
Well, I went all out on the device the moment I got it. Maybe that's why the issues popped up the first day.
Flipkart offers you a 10 day replacement. So, whatever your pace maybe the 10 day replacement should be enough for you.
That said, the mobile is awesome.
ya even my phone just did this once
I bought this phone for my dad on Father's day as his secondary device. He left the phone charging, then after about an hour came to me and said its not turning on, I tried everything, including trying to charge it. I ended upholding the power button long enough for it to start. I can return it to flipkart till 26th. What should I do? And if I'm to return it, which phone should I buy then.
my observation having these phone for 2 days
for the first day, i use it without any problem from 100 percent until run out of the juice. BUT, that time i havent insert my sim card which i only use WIFI to connect to internet. the battery are pretty impressive. In fact, i also updated to the newest software.
ON the next day, i inserted my sim card and use mobile data as internet sources. THEN, the phone started to unresponding whenever i left or away from it more than 5 minutes which i need to force restart and also happened during charging time. i left it about 5 minutes and the same problem happen.
When i eject those sim card, and charge it back, the phone are completely fine. All seems ok.
SO, MY ANSWER OF THESE ISSUE ARE BECAUSE OF SIM CARD RELATED, NETWORK, 4G, VOLTLTE, MOBILE DATA.... ETC.
HOPE THESE REPLY REALLY HELPFUL FOR THOSE WHO CAN SOLVE THESE ISSUE. I AM A FANS OF ASUS PRODUCT AND HOPE CAN USE THIS GREAT PRODUCTS. THE SPECS ARE VERY GOOD AND THE BEST SMARTPHONE I EVER USED IN MY LIFE.
ASUS THE BEST.
I was planning to buy this phone, but this problem is appearing like a deal breaker. Can someone provide me an opinion on whether to buy this or not?
Does the problem happen consistently right from the day you bought it?
(If so, I think the best thing you can do is to buy it, see if the problem happens, return to flipkart if problem happens.)
NagarjunaB said:
I was planning to buy this phone, but this problem is appearing like a deal breaker. Can someone provide me an opinion on whether to buy this or not?
Does the problem happen consistently right from the day you bought it?
(If so, I think the best thing you can do is to buy it, see if the problem happens, return to flipkart if problem happens.)
Click to expand...
Click to collapse
For Russian users it happens usualy on second night, but someone has a problem on 5, 6, 7 or 8 night
I don't have this problem
Everebody who faces with this issue can add some commint on ZenTalk forum for this phone model (i cant insert a link here, cause i am novice).Together we can help ASUS to see our problem faster
asus zenfone max pro ( new)-auto-shut down, not charging/getting on
Hello friends,
my new asus zenfone max pro (less than 1-month-old) was working fine till yesterday, and almost full charged.. but its showing no charging and not on... could it be same problem as discussed in this thread?
It was not shut down, but i think its auto shut down
I for sure know - the phone has been taken care off, and no fall or nothing.
Please help.
Thanks in advance,
Sunshine
I too was astonished to see that the Zenfone max pro m1 was dead after putting it for overnight charging when it was 38% and since the phone did not turn on in the early morning, by long press of "on" button, "fingerprint and on" together also did not turn on, connected to computer via USB, that too could not put it on. I removed SIMs and put into another phone and left for office. Then contacted the service centre, who welcomed for service. Surprisingly, when I returned home after work and tried fingerprint and on button together, it started booting. Then charge was 86%. How can we rely on the phone?