Galaxy S7 Edge Knox Issues - Samsung Galaxy S7 Edge Questions and Answers

I wonder if anyone could help? I recently purchased a second hand Galaxy S7 Edge. It appears the person I bought it off has had the phone network unlocked by a third party and not through his network provider. Since that the phone is suffering from a number of minor but annoying issues.
1) At start up the phone will notify at least twice that Loggingservice has stopped.
2) KNOX will display a message every 5 minutes "Unauthorised actions have been detected, please restart your device" and restarting the device does not help.
3) When attempting to install software updates OTA, it goes through the entire process and when the phone reboots at the end and after android has started up a notification will pop up saying "Unable to install software update, please contact service center."
I have had a browse and the phone appears not to be rooted, software is official and knox counter shows 0 (0X000000)
Does anybody know if there is a way to undo all of this? Even if it re locks the phone, at least I will be able to sell it on in proper working condition and get one that is properly compatible.
Thanks

Try flashing the Samsung stock ROM. See:
http://forum.xda-developers.com/s7-edge/how-to/official-stock-firmware-update-odin-t3335065

Related

S7 and/or Edge - Device Status = Custom

Ok; as a disclaimer, I am a long-time Rooter. For the record, I have not rooted since I had my Note 3; since then I have had a Note 4 and now an S7 Edge. This Sunday, after I had taken Sprint's newest security release (Sprint = PF2) I noticed that my WiFi would not enable. If you enabled it, it would say it was connecting, but then it would just switch back off. I started to dig into what was going on. I then rebooted into recovery...only to see that my binary was CUSTOM....Knox was/is not tripped. I then restart the phone to find in settings that my phone is no longer listed as official, it is now CUSTOM. Now I irritatedly factory reset my phone from settings. All is now clean and OFFICIAL. I try to enable Wifi, nope, it will not turn on. I then restart into recovery to find my device is now CUSTOM again....Rinse and repeat. I then do a factory reset from recovery...same failed result after a restart of the phone. Sprint failed to resolve (I have a replacement coming) and the Samsung REP at Best Buy was flabbergasted. The Samsung REP worked his magic only to realize that his magic did not resolve the issue either. I do not have HummingBad; scans have proven negative, in addition to a factory restart resolving that virus (even if I had it).
Now I find out that a friend of mine's--Sister-in-Law has an S7 with T-Mobile having the same CUSTOM Rom issue; although she is not having the WiFi issue.
This has got to do with the phone/version of Android.
What are everyone's thoughts?
Thank you for reading;
Nick
bigbad614 said:
Ok; as a disclaimer, I am a long-time Rooter. For the record, I have not rooted since I had my Note 3; since then I have had a Note 4 and now an S7 Edge. This Sunday, after I had taken Sprint's newest security release (Sprint = PF2) I noticed that my WiFi would not enable. If you enabled it, it would say it was connecting, but then it would just switch back off. I started to dig into what was going on. I then rebooted into recovery...only to see that my binary was CUSTOM....Knox was/is not tripped. I then restart the phone to find in settings that my phone is no longer listed as official, it is now CUSTOM. Now I irritatedly factory reset my phone from settings. All is now clean and OFFICIAL. I try to enable Wifi, nope, it will not turn on. I then restart into recovery to find my device is now CUSTOM again....Rinse and repeat. I then do a factory reset from recovery...same failed result after a restart of the phone. Sprint failed to resolve (I have a replacement coming) and the Samsung REP at Best Buy was flabbergasted. The Samsung REP worked his magic only to realize that his magic did not resolve the issue either. I do not have HummingBad; scans have proven negative, in addition to a factory restart resolving that virus (even if I had it).
Now I find out that a friend of mine's--Sister-in-Law has an S7 with T-Mobile having the same CUSTOM Rom issue; although she is not having the WiFi issue.
This has got to do with the phone/version of Android.
What are everyone's thoughts?
Thank you for reading;
Nick
Click to expand...
Click to collapse
That's strange, I've never seen or experienced that before in all my time of owning samsung devices. Did you try wiping everything from the recovery menu and then reflashing your stock firmware with odin?
I am with you on the "never seen or experienced that before in all my time owning Android devices." I have been running Android since the Evo. I wiped with recovery and let it rebuild on its own, I wiped from settings and let it rebuild, I flashed in Odin, Sprint did their magic wipe, Samsung did their magic wipe...in all of the cases, the phone boots up as Official and recovery shows Official. Once the phone restarts, the loop of CUSTOM starts....
I am totally baffled. It bothers me that my replacement might be refurbished...on top of that, I think it could happen again.
S7 Edge is custom after Samsung update
My phone just got an update yesterday and I let it update overnight/reboot.
After the update my stock/never rooted device is now also custom and I'm blocked from checking for system updates. I do not have the wifi issues, this is the T-Mobile variant.
I have emailed Samsung as I purposely avoided modifying this phone and now I don't want their accidental triggering of 'custom' to block my ability to have the phone maintained.
Samsung's terrible online chat team is of no use, I reached them after the email above received a "we don't support custom roms" when I clearly stated it was not rooted and not modified. So went to online chat and I'm told "it's rooted, because it says custom" - thanks for calling me a liar cheap front line support.
Then I'm told it's a custom rom because the baseband is not matching their database! That's funny I found the baseband as a release from July 10th as official.
http://pdadb.net/index.php?m=reposi..._s7_edge_android_6.0.1_system_update_uvu3apg1
Not a happy consumer right now.
wowwashington said:
"we don't support custom roms" .
Click to expand...
Click to collapse
If your S7E came from Sprint and has a Sprint ROM, AFAIK Samsung generally doesn't support "customized" (by operators) models directly.
As the ROM has been customized by Sprint, the baseband version is not present in the Samsung own database.
Therefore IMHO only the Sprint customer service could help you.
bigbad614 said:
Ok; as a disclaimer, I am a long-time Rooter. For the record, I have not rooted since I had my Note 3; since then I have had a Note 4 and now an S7 Edge. This Sunday, after I had taken Sprint's newest security release (Sprint = PF2) I noticed that my WiFi would not enable. If you enabled it, it would say it was connecting, but then it would just switch back off. I started to dig into what was going on. I then rebooted into recovery...only to see that my binary was CUSTOM....Knox was/is not tripped. I then restart the phone to find in settings that my phone is no longer listed as official, it is now CUSTOM. Now I irritatedly factory reset my phone from settings. All is now clean and OFFICIAL. I try to enable Wifi, nope, it will not turn on. I then restart into recovery to find my device is now CUSTOM again....Rinse and repeat. I then do a factory reset from recovery...same failed result after a restart of the phone. Sprint failed to resolve (I have a replacement coming) and the Samsung REP at Best Buy was flabbergasted. The Samsung REP worked his magic only to realize that his magic did not resolve the issue either. I do not have HummingBad; scans have proven negative, in addition to a factory restart resolving that virus (even if I had it).
Now I find out that a friend of mine's--Sister-in-Law has an S7 with T-Mobile having the same CUSTOM Rom issue; although she is not having the WiFi issue.
This has got to do with the phone/version of Android.
What are everyone's thoughts?
Thank you for reading;
Nick
Click to expand...
Click to collapse
Hi Nick. I have an s7edge. I am having the exact same issues. Exactly the same. My carrier is T-Mobile. I was wondering if you or if anyone has had any resolutions for this problem. I am totally Blown Away by what has been going on the last couple weeks for me with this issue. Thanks Keith G
That's really crazy ut seems new to me anyways I've learnt here
What happens when you search for OTA updates?
Do you get a message saying something like "Your device has been modified, no updates available"?
themissionimpossible said:
What happens when you search for OTA updates?
Do you get a message saying something like "Your device has been modified, no updates available"?
Click to expand...
Click to collapse
Here's what you get when you go to check for OTA - note, on my phone no other odd behavior is seen - other than device status = custom.
In this situation you'll likely never get new OTA updates...
I suspect that something went wrong during the latest T-Mobile OTA update...
If you are able to find the original T-Mobile ROM you might try to reflash your phone and start over.
themissionimpossible said:
In this situation you'll likely never get new OTA updates...
I suspect that something went wrong during the latest T-Mobile OTA update...
If you are able to find the original T-Mobile ROM you might try to reflash your phone and start over.
Click to expand...
Click to collapse
Samsung recommends that I take my phone to a Best Buy Samsung Experience location and have them flash over the OS - leaving the apps/data in place. I've yet to find a location that can do this.
---------- Post added at 12:00 PM ---------- Previous post was at 11:41 AM ----------
bigbad614 said:
Ok; as a disclaimer, I am a long-time Rooter. For the record, I have not rooted since I had my Note 3; since then I have had a Note 4 and now an S7 Edge. This Sunday, after I had taken Sprint's newest security release (Sprint = PF2) I noticed that my WiFi would not enable. If you enabled it, it would say it was connecting, but then it would just switch back off. I started to dig into what was going on. I then rebooted into recovery...only to see that my binary was CUSTOM....Knox was/is not tripped. I then restart the phone to find in settings that my phone is no longer listed as official, it is now CUSTOM. Now I irritatedly factory reset my phone from settings. All is now clean and OFFICIAL. I try to enable Wifi, nope, it will not turn on. I then restart into recovery to find my device is now CUSTOM again....Rinse and repeat. I then do a factory reset from recovery...same failed result after a restart of the phone. Sprint failed to resolve (I have a replacement coming) and the Samsung REP at Best Buy was flabbergasted. The Samsung REP worked his magic only to realize that his magic did not resolve the issue either. I do not have HummingBad; scans have proven negative, in addition to a factory restart resolving that virus (even if I had it).
Now I find out that a friend of mine's--Sister-in-Law has an S7 with T-Mobile having the same CUSTOM Rom issue; although she is not having the WiFi issue.
This has got to do with the phone/version of Android.
What are everyone's thoughts?
Thank you for reading;
Nick
Click to expand...
Click to collapse
Wow, after some wasted time with Samsung and trying to get help from their people at Best Buy. I stumbled across a potential fix!
Using old examples of the same 'suddenly custom' I found that the following put my S7 Edge back to 'Offical" after being custom for 3 days.
1) Power Off for 5+ seconds
2) Press and hold Volume Up and hit Power
3) Unlock icon/custom should be gone!
4) Release both buttons
5) Sign in
6) Settings/status/device status, this may be set at scanning for 45 seconds
themissionimpossible said:
What happens when you search for OTA updates?
Do you get a message saying something like "Your device has been modified, no updates available"?
Click to expand...
Click to collapse
My S7edge says that my device has been modified in an unauthorized way. Try using Smart Switch with your PC to manually download updates. ..... Keith G
Keith G said:
Try using Smart Switch with your PC to manually download updates. .....
Click to expand...
Click to collapse
It's always worth a try...
Keith G said:
My S7edge says that my device has been modified in an unauthorized way. Try using Smart Switch with your PC to manually download updates. ..... Keith G
Click to expand...
Click to collapse
Try what fixed my phone
1) Power Off for 5+ seconds
2) Press and hold Volume Up and hit/hold Power
3) Unlock icon/custom should be gone!
4) Release both buttons
5) Sign in
6) Settings/status/device status, this may be set at scanning for 45 seconds
Sprint has since replaced my phone and I updated straight to current and have had no issues for 8 days.
I had tried everything....this has been the only solution that stuck...
wowwashington said:
Try what fixed my phone
1) Power Off for 5+ seconds
2) Press and hold Volume Up and hit/hold Power
3) Unlock icon/custom should be gone!
4) Release both buttons
5) Sign in
6) Settings/status/device status, this may be set at scanning for 45 seconds
Click to expand...
Click to collapse
Could you explain those steps in a little more detail... Should I go into recovery for that... Thank you... Keith G
Sent from my Samsung Galaxy S7 Edge using XDA Labs
wowwashington said:
Try what fixed my phone
1) Power Off for 5+ seconds
2) Press and hold Volume Up and hit/hold Power
3) Unlock icon/custom should be gone!
4) Release both buttons
5) Sign in
6) Settings/status/device status, this may be set at scanning for 45 seconds
Click to expand...
Click to collapse
Thnx this has set my device status from custom to official.
I bought this s7 edge second handed en it came with a t-mobile boot logo. I flashed the BTU 7.0 update and it was set to custom.
Thank you because now i can install OTA updates again.
wowwashington said:
Wow, after some wasted time with Samsung and trying to get help from their people at Best Buy. I stumbled across a potential fix!
Using old examples of the same 'suddenly custom' I found that the following put my S7 Edge back to 'Offical" after being custom for 3 days.
1) Power Off for 5+ seconds
2) Press and hold Volume Up and hit Power
3) Unlock icon/custom should be gone!
4) Release both buttons
5) Sign in
6) Settings/status/device status, this may be set at scanning for 45 seconds
Click to expand...
Click to collapse
Thanks for this. These steps fixed my T-Mobile S7 Edge that was showing as custom. I have now installed the latest updates.
bigbad614 said:
Ok; as a disclaimer, I am a long-time Rooter. For the record, I have not rooted since I had my Note 3; since then I have had a Note 4 and now an S7 Edge. This Sunday, after I had taken Sprint's newest security release (Sprint = PF2) I noticed that my WiFi would not enable. If you enabled it, it would say it was connecting, but then it would just switch back off. I started to dig into what was going on. I then rebooted into recovery...only to see that my binary was CUSTOM....Knox was/is not tripped. I then restart the phone to find in settings that my phone is no longer listed as official, it is now CUSTOM. Now I irritatedly factory reset my phone from settings. All is now clean and OFFICIAL. I try to enable Wifi, nope, it will not turn on. I then restart into recovery to find my device is now CUSTOM again....Rinse and repeat. I then do a factory reset from recovery...same failed result after a restart of the phone. Sprint failed to resolve (I have a replacement coming) and the Samsung REP at Best Buy was flabbergasted. The Samsung REP worked his magic only to realize that his magic did not resolve the issue either. I do not have HummingBad; scans have proven negative, in addition to a factory restart resolving that virus (even if I had it).
Now I find out that a friend of mine's--Sister-in-Law has an S7 with T-Mobile having the same CUSTOM Rom issue; although she is not having the WiFi issue.
This has got to do with the phone/version of Android.
What are everyone's thoughts?
Thank you for reading;
Nick
Click to expand...
Click to collapse
My exact problem came from having something disabled in Packers Disabler Pro. I had the exact same issue with my device saying "custom" when in actuality it was Official. I'm with Tmobile as well. I took all the same steps to address the issue but nothing helped until I enabled all the apps that were disabled in Package Disabler Pro then restarted device. All was well. I carefully watched what I disabled in the future. I still do not know which app caused this but I take my time and check my device's status(official/custom) after disabling any apps.. Thank you... Keith G

Problems with S7 Edge Duos - URGENT!

Hi guys.
Today I bought a used S7 Edge Duos, but in perfect conditions.
However, I'm facing some problems and I'm not being able to solve them so I would like to ask for your help.
When I first booted the phone I got a LOGGINGSERVICE error.
Every now and then I get a popup message stating that same error , although I can use the phone normally.
What I can say is that the phones kind of stops every now and then. I owned already a regular S7 and a S7 Edge and the behaviour of mine is not normal. Even when i'm typing I get the phone stuck without explanation.
I also get a security message stating that "not allowed actions have been performed" and that I need to restart the phone to solve the.
Tried to install a update that keeps popping but every time, the update fails!
I have no knox installed and the knox counter is ZERO so the phone has not been rooted or anything that could arm the motherboard or anything like that!
I'm really worried because S7 Edge Duos is completely everything I wanted on a phone.
Can anyone help me finding solutions???
PS: Sorry if my english is not very accurate.
Flash the new firmware? Maybe...
Factory reseted? I would flash a new firm and see

New S7 Design Flaw - Causes bootloop/brick

Hi, after going through the process of getting the S7 fixed - and Samsung denying everything (as usual), I'd share this issue as it's been happening to multiple Samsung devices in the workplace.
Here's how to brick your phone:
-An unwilling user goes on a business network, which happens to issue Android security updates via "Android at work".
-Due to Samsung making changes to Android, it manages to break the OS.
-Enjoy a chance to either go into infinite bootloops or if you're lucky - it'll boot in an unresponsive state with a line near the top and an empty desktop.
Now get this, because we tried to flash official firmwares provided by sammobile, the software state has been changed to custom. While the "warranty void" flag remains 0, they claim the device was rooted and want to charge ~$900 for it to be fixed.
As an owner of a S4 a few years ago, who's battery exploded. (And gave me a document to sign to not tell anyone about this) A note 5 owner who's display died while overseas and Samsung refusing to repair, as it wasn't bought in the US. I do not trust Samsung to make a reliable device.
Maybe your work security updates need updating / fixing
And flashing stock with ODIN does not change status to custom, as it is a stock ROM - in fact if your status is already custom and you use ODIN to flash stock, it will change back to Official
have you tried to reflash with odin?
oplix said:
have you tried to reflash with odin?
Click to expand...
Click to collapse
I also got a custom status once flashing samsung firmware, but that was only because the flash was terminated before completion.
Knox flag was still not triggered.
Flashed again with the same stock and now all was fine.
Showed back as Official.
I think you should try to use SmartSwitch if you want to go back to the original firmware, tho it comes with a cost of resetting the whole device including internal storage, you could boot into safe mode, copy your data, then open SmartSwitch > More > Emergency Initialization (or something like that) > 2nd Tab > you put the device model then Search > you put the S/N (check the back of the phone for S7, or under the battery for some phones) > follow the exact instructions > it will be initialized with the latest software and good as new. Hope this helps, also everybody knows Samsung likes not to be responsible on something they did, that's why xda and the devs here exist!
Turbine1991 said:
Hi, after going through the process of getting the S7 fixed - and Samsung denying everything (as usual), I'd share this issue as it's been happening to multiple Samsung devices in the workplace.
Here's how to brick your phone:
-An unwilling user goes on a business network, which happens to issue Android security updates via "Android at work".
-Due to Samsung making changes to Android, it manages to break the OS.
-Enjoy a chance to either go into infinite bootloops or if you're lucky - it'll boot in an unresponsive state with a line near the top and an empty desktop.
Now get this, because we tried to flash official firmwares provided by sammobile, the software state has been changed to custom. While the "warranty void" flag remains 0, they claim the device was rooted and want to charge ~$900 for it to be fixed.
As an owner of a S4 a few years ago, who's battery exploded. (And gave me a document to sign to not tell anyone about this) A note 5 owner who's display died while overseas and Samsung refusing to repair, as it wasn't bought in the US. I do not trust Samsung to make a reliable device.
Click to expand...
Click to collapse
I hope you learned a lesson and you will stop buying Samsung products so we dont have to read your pathetic posts(lies) ever again.

Unauthorized actions detected

I keep on getting Unauthorised actions detected, please restart the device to undo any unauthorized changes. I did restart as it said. and also I did factory reset and problem is still there and with this problem, i am getting very bad lag on my device.
It all started when I used DR.fone to recover music files from the device. I connected my device to pc and DR.fone did a flashing into my device and after that all that notification and lag started
Plz check status of knox.
Reset!
I'm having the same issue (S7 Edge) after using Dr.Fone to recover some Whatsapp pictures (which it failed to do)
no i keep getting this annoying (yet slightly worrying the more i think) message about unauthorised actions detected?
Hoping its not a security flaw, i manually took the phone out of developer mode as dr.fone asks for it to be in that state.
I have done the restart via the message pop up.
I have done the hard restart manually
i have checked knox status = 0x000
Can anyone suggest anything worthy of an attempt.
Many thanks in advance
i have got the same issue due to the same reasons, please help
you need to flash firmware using Odin or use smartswitch to back up and then recover firmware this happened to me as well and I flashed phone using Odin it was very annoying and worrying as i could not update firmware from phone it's a very invasive software and I am sure it's not legal.
Sent from my SM-G920F using XDA-Developers Legacy app

[HELP] Samsung S8 problems (Root, OEM, Firmwares, TRWP, Odin3)

Before I rooted my G-950FD samsung s8 phone, everything is normal. However, I accidentally restarted my phone with OEM off and stucked at the bootloop with blue screen says downloading. I tried various tutorials on how to use Odin3 and flashed the AP file to my device but apparently it doesn't work. The same message says "Only official released binaries are allowed to be flashed'". I'm stuck at the downloading blue screen page and unable to restore to the original samsung firmware.
Moreover, I went to the samsung help center to help me out but they said mine already void warranty so can't.. Only option they gave me is to buy new motherboard for the s8..
After that, i went to the third party phone repair shops.. they actually managed to bypass it and safely restored to the original firmwares. ffs samsung repair costs more than I actually send my phone to the 3rd party repair shops. I would like to do the restore on my own but what did I missed? I really want my phone to be rooted. But, the last time I rooted, and try to restart it. It will automatically soft brick my phone.
All solutions is much appreciated guys

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