Asus Service Center and Unlocked Bootloader? - Zenfone 2 Laser Q&A, Help & Troubleshooting

My phone is a total brick because no one has access to system.img. So if I was to bring my phone to the service center with a stock recovery but a unlocked bootloader will they repair my phone?All they have to do is flash the official firmware. That includes everything like system.img too.

Lag1010 said:
My phone is a total brick because no one has access to system.img. So if I was to bring my phone to the service center with a stock recovery but a unlocked bootloader will they not repair my phone. All they have to do is flash the official firmware. That includes everything like system.img too.
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If you are in India, chances are they would repair it.

akash3548 said:
If you are in India, chances are they would repair it.
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Click to collapse
I'm in canada.

Lag1010 said:
I'm in canada.
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Click to collapse
Still, I think they would repair the set. Just tell them while updating the firmware OTA your phone switched off, probably due to low charge.

Did you still send it ?

install twrp and so wipe your device and enjoy a load of custom rom

Related

[HARDBRICK]Moto X no sign of life

I did the process to downgrade to 4.2.2 erasing lines gbt.bin and motoboot.img (after flash 4.4.2 Germany and do IMEI 0).
After that, I received the update OTA and accepted. In that it was installing the update when the screen went out and never come back.
I tried to access the fastboot several times and nothing, also let on wall charger for hours and nothing.
Is there anything I can do?
LucasMatheusL said:
I did the process to downgrade to 4.2.2 erasing lines gbt.bin and motoboot.img (after flash 4.4.2 Germany and do IMEI 0).
After that, I received the update OTA and accepted. In that it was installing the update when the screen went out and never come back.
I tried to access the fastboot several times and nothing, also let on wall charger for hours and nothing.
Is there anything I can do?
Click to expand...
Click to collapse
Sorry Its toast, dead, hard bricked , third person this week who's done this
Sent on my Moto X
"hardbrick" isn't a word, I'm not sure why people think it is.
You may have, in fact, hard bricked your phone - two words. Hard is a modifier on bricked.
Anyway, one thing you can try is to hold the power button down for 30 seconds to make sure it's off, then boot it into fastboot, and connect it to the computer to see if fastboot itself will recognize your phone, even though nothing is appearing on your screen.
flashallthetime said:
Sorry Its toast, dead, hard bricked , third person this week who's done this
Sent on my Moto X
Click to expand...
Click to collapse
binary visions said:
"hardbrick" isn't a word, I'm not sure why people think it is.
You may have, in fact, hard bricked your phone - two words. Hard is a modifier on bricked.
Anyway, one thing you can try is to hold the power button down for 30 seconds to make sure it's off, then boot it into fastboot, and connect it to the computer to see if fastboot itself will recognize your phone, even though nothing is appearing on your screen.
Click to expand...
Click to collapse
I'm brazilian and I don't speak English. I tried hold power button and tried too power button + volume down and not work..
binary visions said:
"hardbrick" isn't a word, I'm not sure why people think it is.
You may have, in fact, hard bricked your phone - two words. Hard is a modifier on bricked.
Anyway, one thing you can try is to hold the power button down for 30 seconds to make sure it's off, then boot it into fastboot, and connect it to the computer to see if fastboot itself will recognize your phone, even though nothing is appearing on your screen.
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Click to collapse
Your second paragraph is one long run on sentence. Just saying.
Sent from my Moto X cellular telephone...
Which 4.2.2 did you downgrade to? I'm guessing pre-camera OTA.
nhizzat said:
Which 4.2.2 did you downgrade to? I'm guessing pre-camera OTA.
Click to expand...
Click to collapse
Exactly what I was going to post.
Enviado de meu XT1052 usando Tapatalk
definitely "brickedhard." the only way that people have brickedhard their phone is by erase the gpt.bin in the xml file then accepting an ota that i have seen.
You can't accept an OTA after downgrading from 4.4.2 unless the OTA has the same bootloader.
In other terms, you can only downgrade to the latest firwmware for your device.
Need a $100 off coupon?
The phone is dead, as soon as you removed those two lines from the xml and flashed it you sealed its fate.
I don't understand how people are bricking their phones... I thought the only line you were supposed to remove was this one : <step operation="getvar" var="max-download-size" />
why are people deleting lines in gpt.bin and motoboot.img?
frenchie007 said:
I don't understand how people are bricking their phones... I thought the only line you were supposed to remove was this one : <step operation="getvar" var="max-download-size" />
why are people deleting lines in gpt.bin and motoboot.img?
Click to expand...
Click to collapse
They do it because the phone won't downgrade firmware to whatever version they want to run otherwise. However doing it is a death sentence for the phone in the future if they take another update.
Firmware for all phone versions isn't available for download so some people have tried to use something "close" but it can be a real mistake. If your phones original firmware isn't available for download don't mess with the phone. Also the firmware can only be from one rev back it seems. So if you try out 4.4.2 and then want to flash back to your original firmware it can only be done if you can get a proper 4.4 file.
That's exactly the same thing happened to me a time ago.
Did the same steps, and my phone was hard bricked. Read my history here:
http://forum.xda-developers.com/showthread.php?t=2548867
You have no way back to revive your phone, so, get the $100 off coupon, you need a replacement.
Steve-x said:
They do it because the phone won't downgrade firmware to whatever version they want to run otherwise. However doing it is a death sentence for the phone in the future if they take another update.
Firmware for all phone versions isn't available for download so some people have tried to use something "close" but it can be a real mistake. If your phones original firmware isn't available for download don't mess with the phone. Also the firmware can only be from one rev back it seems. So if you try out 4.4.2 and then want to flash back to your original firmware it can only be done if you can get a proper 4.4 file.
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Click to collapse
Wait for all the bricks next time there's an ota because of this. Lol
Sent from my Moto X cellular telephone...
Steve-x said:
They do it because the phone won't downgrade firmware to whatever version they want to run otherwise. However doing it is a death sentence for the phone in the future if they take another update.
Firmware for all phone versions isn't available for download so some people have tried to use something "close" but it can be a real mistake. If your phones original firmware isn't available for download don't mess with the phone. Also the firmware can only be from one rev back it seems. So if you try out 4.4.2 and then want to flash back to your original firmware it can only be done if you can get a proper 4.4 file.
Click to expand...
Click to collapse
I've same problem with my dev-ed T-mobile. Flashed German retail firmware to have Italian language: the result is no networks signal and imei 0. My phone isn't bricked, i can access to bootloader and recovery but with new 4.4.2 bootloader i can't flash back original firmware 4.4. Please help me...
maverick2001 said:
I've same problem with my dev-ed T-mobile. Flashed German retail firmware to have Italian language: the result is no networks signal and imei 0. My phone isn't bricked, i can access to bootloader and recovery but with new 4.4.2 bootloader i can't flash back original firmware 4.4. Please help me...
Click to expand...
Click to collapse
only flash the modem of your original sfb and you should be fine...!
Gundabolu SC said:
only flash the modem of your original sfb and you should be fine...!
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Click to collapse
And imei number 0? How i can solve?
maverick2001 said:
And imei number 0? How i can solve?
Click to expand...
Click to collapse
THAT will solve it... You are not getting a signal because your imei is zero...
Gundabolu SC said:
only flash the modem of your original sfb and you should be fine...!
Click to expand...
Click to collapse
I've flashed this files ( t-mobile 4.4 dev-ed firmware ):
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
and....WORKED!!!!!!!!
thank you very, very, very much!!!!!

How to downgrade firmware on Zenfone 2 Laser?

Hi, I am not happy with the latest update (V1.15.40.639) and would like to downgrade to the previous one (V1.13.40.496). I read on zentalk forum that we can downgrade by downloading the latter firmware from asus site(http://www.asus.com/Phone/ZenFone-2-Laser-ZE550KL/HelpDesk_Download/) and place it on SD card root. The reboot to the recovery and select something like "apply update from external". Can someone confirm if this will work? Is there an easy enough and confirmed way to downgrade the firmware. Any help will be much appreciated.
Edit: The method works!
Haven't done that but it should work, if you face any app crashes you will need to reset phone
Pls don't downgrade it will kill ur phone
mannulko said:
Pls don't downgrade it will kill ur phone
Click to expand...
Click to collapse
Have you tried it? If it goes dead, do you think Asus service center will be able to revive it?
No but have heard that software cannot be downgraded in any phone
Gustapo said:
Have you tried it? If it goes dead, do you think Asus service center will be able to revive it?
Click to expand...
Click to collapse
He is wrong xD
Like I said the you'd face app crashes which you can fix by resetting phone.
If you are not comfortable to do this then simply go to service center and tell them you want certain update flashed for whatever reason.
pra300 said:
He is wrong xD
Like I said the you'd face app crashes which you can fix by resetting phone.
If you are not comfortable to do this then simply go to service center and tell them you want certain update flashed for whatever reason.
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Click to collapse
ok. yeah that sounds the safest. Hopefully those guys would've a way to do this.
Hi. I was able to downgrade the mobile successfully following this method.
Gustapo said:
Hi. I was able to downgrade the mobile successfully following this method.
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Click to collapse
Did you actually go into recovery and flash the previous firmware or just let the phone detect the firmware and install it by itself?
heywheelie said:
Did you actually go into recovery and flash the previous firmware or just let the phone detect the firmware and install it by itself?
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Click to collapse
I placed the update on sd card. Booted to recovery. cleared data and cache and applied the update via SD Card method. The cleared cache once more and rebooted.Voila!
This method is going to wipe all user data???
Probably a reboot would do the same result.
I have, like many others, the latest firmware and I didn't encounter no problems. So definitely is not the firmware itself.
kalpit15 said:
This method is going to wipe all user data???
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Click to collapse
LOL. That's one question I never ask. It's always a good idea to do a backup before any update, especially if it's a full firmware flash and not an OTA update.
No. I only wiped cache and it seems to have kept the data intact at the time. I had a backup for safety's sake but I did not need to restore it.
Can We root the phone after downgrading it to lollipop using Kingroot?
pra300 said:
He is wrong xD
Like I said the you'd face app crashes which you can fix by resetting phone.
If you are not comfortable to do this then simply go to service center and tell them you want certain update flashed for whatever reason.
Click to expand...
Click to collapse
It can be downgraded
But if u Go from Marshmallow to Lollipop in ZOOL it won't do u any good moreover u would loose your VOLTE update

no imei no network no finger print sensor working...xt1643

i flashed stock rom https://forum.xda-developers.com/moto-g4-plus/how-to/moto-g4-plus-xt1640-43-athene-npj25-93-t3549369
and now i have no network and my finger print sensor is not working...
then i flashed the 23.1 build
https://drive.google.com/file/d/0B6R99CgoFhmKQUVMVWE4ckEyRms/view
still its not working.
someone please help me.
jayeshaupe90 said:
i flashed stock rom https://forum.xda-developers.com/moto-g4-plus/how-to/moto-g4-plus-xt1640-43-athene-npj25-93-t3549369
and now i have no network and my finger print sensor is not working...
then i flashed the 23.1 build
https://drive.google.com/file/d/0B6R99CgoFhmKQUVMVWE4ckEyRms/view
still its not working.
someone please help me.
Click to expand...
Click to collapse
https://forum.xda-developers.com/moto-g4-plus/how-to/install-official-firmware-soak-test-t3531296
Try this
blackbeats said:
https://forum.xda-developers.com/moto-g4-plus/how-to/install-official-firmware-soak-test-t3531296
try this
Click to expand...
Click to collapse
u had the same problem?
jayeshaupe90 said:
u had the same problem?
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Click to collapse
nope but i have read threads most suggested to updat to nougat modem and device specific framework
jayeshaupe90 said:
u had the same problem?
Click to expand...
Click to collapse
i am not able to flash .
I does not detect my phone
model: Usb imei not showing
and when i click on start it says failed gpt.bin something
jayeshaupe90 said:
i am not able to flash .
I does not detect my phone
model: Usb imei not showing
and when i click on start it says failed gpt.bin something
Click to expand...
Click to collapse
“Failed gpt.bin” something doesn't help us, or you.
Tell us the exact errors shown. We'll be then able to help you out to the best of our ability.
From my knowledge, you cannot flash a gpt partition file of an older ROM. You should, as Blackbeats mentioned, flash only the modem partition from the correct ROM for your device.
@jayeshaupe90
I think your phone became G4 (not plus !! )...
This happened because of flashing wrong firmware.. and this has no solution till now...
Check this [ https://forum.xda-developers.com/moto-g4-plus/help/moto-g4-pluss-model-changed-to-g4-lost-t3496912 ]
If this happened (your phone became G4) then we cannot do anything to help you, otherwise correct me...
PS. Anyhow someone found solution for network.. read on second page of that thread..
zeomal said:
“Failed gpt.bin” something doesn't help us, or you.
Tell us the exact errors shown. We'll be then able to help you out to the best of our ability.
From my knowledge, you cannot flash a gpt partition file of an older ROM. You should, as Blackbeats mentioned, flash only the modem partition from the correct ROM for your device.
Click to expand...
Click to collapse
as an experimental idea flash twrp then a custom rom then the modem file and see if it detects
PS then jtaging is the last option
jayeshaupe90 said:
i am not able to flash .
I does not detect my phone
model: Usb imei not showing
and when i click on start it says failed gpt.bin something
Click to expand...
Click to collapse
one more casualty, sorry I'm out of tears over my own dead set!
others are also trying, maybe different path to hell, but same result: https://forum.xda-developers.com/moto-g4-plus/help/diag-mode-g4-qpsd-t3591683/page3
BlackBeats said:
as an experimental idea flash twrp then a custom rom then the modem file and see if it detects
PS then jtaging is the last option
Click to expand...
Click to collapse
no success
jayeshaupe90 said:
no success
Click to expand...
Click to collapse
Then jtag it go to the nearest repair shop and get the software restored
BlackBeats said:
Then jtag it go to the nearest repair shop and get the software restored
Click to expand...
Click to collapse
if jtag is what i understand it to be is handing it over to Moto-the-BI*** repair shop, he can't.
his bootloader is unlocked so they are basically going to replace the board which is 80% of phone price.
MK+2017 said:
if jtag is what i understand it to be is handing it over to Moto-the-BI*** repair shop, he can't.
his bootloader is unlocked so they are basically going to replace the board which is 80% of phone price.
Click to expand...
Click to collapse
Try some unauthorized shop local shop
There seems to be a lot of lost IMEIs in the G4 Plus Community, I and a few others have narrowed it down to NV Data corruption, which needs a flash box or a new logic board AFAIK. Good luck mate!

[IMEI LOST] Need help to restore IMEI

Guys, the October update bricked my phone, so I used the Fastboot Firmware to restore my phone (WW_ZB601KL(ZB602KL)_15.2016.1805.316_20180706), but now my imei is gone ! What do I do ? Please help me out !
Sushrit_Lawliet said:
Guys, the October update bricked my phone, so I used the Fastboot Firmware to restore my phone (WW_ZB601KL(ZB602KL)_15.2016.1805.316_20180706), but now my imei is gone ! What do I do ? Please help me out !
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Click to collapse
How did you brick it?
DatBoiii said:
How did you brick it?
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Click to collapse
Ota install bricked it. It was installing normally and when it booted it had no sim services, checked IMEI it was unknown
Sushrit_Lawliet said:
Ota install bricked it. It was installing normally and when it booted it had no sim services, checked IMEI it was unknown
Click to expand...
Click to collapse
Can you manually update to latest stock ROM (flash it via recovery)
If still doesn't work, send it to ASUS Service Centre.
DatBoiii said:
Can you manually update to latest stock ROM (flash it via recovery)
If still doesn't work, send it to ASUS Service Centre.
Click to expand...
Click to collapse
I tried all that, gave up and sent it to ASUS, the phone was like 2 weeks old. Guy said it's a mobo problem ?

Sprint A205U Flash Firmware To MetroPCS

I have a Sprint A20 that hasnt been sim activated and unable to locate OEM unlock. I have tried to flash the MetroPCS firmware on to this phone but no matter what i flash, the Sprint firmware is still installed after reboot. I receive no errors during flashing and everything succeeds, but no sign of the flashed firmware upon reboot. Any Ideas? Thank you.
Elem3nt0 said:
I have a Sprint A20 that hasnt been sim activated and unable to locate OEM unlock. I have tried to flash the MetroPCS firmware on to this phone but no matter what i flash, the Sprint firmware is still installed after reboot. I receive no errors during flashing and everything succeeds, but no sign of the flashed firmware upon reboot. Any Ideas? Thank you.
Click to expand...
Click to collapse
You can't unlock the bootloader of A205U, that's why you can't see then OEM Unlock on dev. options.
Deluriane said:
You can't unlock the bootloader of A205U, that's why you can't see then OEM Unlock on dev. options.
Click to expand...
Click to collapse
Oh duh, i knew that too lol. Thanks. I still dont understand how the different carrier firmware flashes successfully but wont stick and sprint firmware still remains after reboot.
Still needing help with this
Elem3nt0 said:
Still needing help with this
Click to expand...
Click to collapse
In the Samsung Galaxy there is one important rule.
U shall not root.
You're knocking on the door but Samsung has locked you out.
physwizz said:
In the Samsung Galaxy there is one important rule.
U shall not root.
You're knocking on the door but Samsung has locked you out.
Click to expand...
Click to collapse
Im not looking to root though and i dont even want to use any custom rom or any of that. When i flash metropcs successfully, i just want it to stick when the phone boots, instead of Sprint firmware magically re appearing. If its a successful flash with official firmware, then why wont the Sprint firmware go away / be overwritten, especially when it is a successful flash. Maybe i am wrong, but from what i remember, even when bootloader is locked, you are still allowed to flash official firmware, or am i wrong?

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