brand new Redmi Note 3pro battery STUCK at -2% - Redmi Note Q&A, Help & Troubleshooting

hey guys,
I've just got a new Redmi Note 3pro, open the box, charge with original cable and plug, and the battery always show minus -2% with the red led flashing
I've tried different cables/chargers/reseting the phone, nothing work. the battery do get charge and last the whole day. is it a software bug (im on 7.1.9) ?
I can't access download or recovery mode because the phone thinks the battery is empty.
I've try to update the phone but no update are available.
thanks for the help!

problem solved following this guide : http://en.miui.com/thread-235865-1-1.html with Miflash(Beta Version) http://en.miui.com/thread-281979-1-1.html

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