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Hi All,
For 2 weeks or so now I've been having an issue with my Hero's internet connection. Didn't notice specifically when it started as it only affects the 3G connection and I mostly get HSDPA in my area. I use WiFi at home anyway.
When the notification bar shows 3G, the upstream arrow flashes periodically but there is no traffic downstream. Market downloads fail, anything which requires an internet connection will timeout.
However as soon as it switches up to H connection, it starts downloading immediately. If I switch to 2G only GPRS and EDGE connections work fine too.
Around the time the issue started I was trying a few different 2.1 roms for the first time. Have flashed several different roms since and have the same issue. Currently using VillainRom5.5. I was already using Radio 63.18.55.06JU_6.35.09.26 but have reflashed this too. Have flashed the stock Orange RUU, RUU_Herrange_UK_2.73.61.5_release_signed_NoDriv er.exe, but the issue remains.
Didn't have a problem, especially at home, before trying the 2.1 roms. I have good signal regardless which connection I have, currently 3 bars.
Thought it might just be an issue around my house but have tested all over and it's the same. Became an issue this week as I was visiting Somerset and in area's without HSDPA. Had to switch to 2G only in order to get internet connection.
Have searched here and other forums but cannot find anything specifically like this, any help greatly appreciated!
Cheers,
hello,
I had a lot of problems with connections (3G/HSDPA/2G) with loose of signal.
I tried a lot of ROMS to solve this problem. But It wasn't the right way...
In fact, My SIMcard was defective. I had to change it, and now all is OK.
I'm not sure that it will be the right issue for you, but perhaps It could be...
BR
Cheers for your reply.
Have contacted Orange today, the customer services guy tried some stuff and asked me to test and call back. Hasn't helped so will call them back in a mo and report back.
Hi,
I am having a very similar issue and I am also on Orange. My issue started after around the time I flashed Villian 5.3 but I doubt this is the issue as I have flashed other ROMS since and have the problem. Have you also done the 2.1 battery stuff by *#*#4636#*#*? I did this around the same time the issue started and I thought it was because I had set it to GSM (auto) but I put it back to WCDMA but that made no difference.
My phone keeps showing 3G then swapping to HSDPA. This is both an my house and in the city. I always got H no matter where I was but now keeps swapping after a couple of mins or when I use internet. I've reflashed ROM, radios and tried a friends Orange SIM and I get the same.
I also have the exact same problem on the 3 network in the uk, definately not a sim problem as before I rooted and flashed it all worked perfectly. Hasnt been too much of an issue as most of my city has hspda coverage but if I go out of town its a pain.
Problem started as soon as I flashed a villain ROM and is present in all 2.1 ROMs I have tried although I have noticed that the legend ports seem more stable and connect a little better, so am currently running the villain 4 ROM. Updating the radio made no difference and I am starting to wonder if it is some thing to do with using a CDMA port?
Linnyuk said:
Hi,
Have you also done the 2.1 battery stuff by *#*#4636#*#*? I did this around the same time the issue started and I thought it was because I had set it to GSM (auto) but I put it back to WCDMA but that made no difference.
Click to expand...
Click to collapse
Yeah I did try that stuff, I too have set it back to WCDMA Preferred. Now you mention it I guess my issue did start around this time too so its likely to be linked.
It does seem too coincidental that we have done the same things and are having the same issues on Orange. I'm going to wait to see if ROM from the official 2.1 build sorts it out and if not swap the phone out. I've had Villian and now BeHero + and still have the issue. I've flashed different Radio's as well and that has not fixed it.
SingleServingFriend said:
Yeah I did try that stuff, I too have set it back to WCDMA Preferred. Now you mention it I guess my issue did start around this time too so its likely to be linked.
Click to expand...
Click to collapse
Ive had this problem for well over a month now, way before the gsm auto trick came on the forums and I started using it, I dont think thats the cause, dont think its a radio issue either as had it on two diff radio versions.
My issue started as soon as I flashed a eris port which as far as I know is cdma based and isnt that a different kind of network than we use over here??
Any devs want to chip in here and help some noobs plz?
I've always had this issue with Orange as well, regardless of ROM, prior or after to flashing. I thought it was just the Orange network capacity as when I use the phone out of peak hours (2-7am) its fine.
I have the stock Hero with 1.5, no roots or custom os & it happens to me on Orange UK.
No idea why, but don't think its to do with custom roms!
Pete
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Yaeh i have the exact same issue, tried many different roms, including official orange roms. This issue started before i started playing with customer roms.
Anyone have any suggestions?
Just adding to the list. Same issue for me, Orange UK - not specific to any ROM (Stock or Custom)
I'm going to join the party and say I have this problem too.
Although I didn't notice until I read this and checked, I just assumed Oranges 3G network was unstable in peak times
SingleServingFriend said:
Yeah I did try that stuff, I too have set it back to WCDMA Preferred. Now you mention it I guess my issue did start around this time too so its likely to be linked.
Click to expand...
Click to collapse
I too am on orange uk and tried this and experienced the same issue.
The solution is just reflash rom and radio (no wipe etc so data remains). That fixed it for me.
Also don't mess with *#*#...... settings
I'm still having this issue, maybe it is just the Orange network thats to blame? Seems to be to a number of us cropping up.
Gonna get back onto Customer Services this weekend, see what they say this time.
Same problem here. I'm on Orange UK too. Seems like an Orange network problem rather than a ROM problem
Saw this on my G2 Touch Hero on t-mobile when using villainrom 5.2. Not seen it recently and don't think its related to flashing 6.0.
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Thought I'd update this.
Been living with the issue since posting, tried a few roms, all with the same issue.
Tried the latest radio, that didn't help.
Flashed EzHero rom few days ago and 3G has been working fine since! Don't know whats in this rom which might do that, it doesn't display the 'H' icon anymore which is the only visual difference. Might just be coincidence but either way glad its working consistently again.
I've had the same issue here on the other side of the pond in Canada on the Telus Hero. I think it has something to do with the phone trying to default to the fastest connection. I'm assuming the providers don't want us connected to the faster networks constantly, so they have a disconnect on idle response; which in turn is being counter-acted by our hero's need for speed. That is one theory, but I have to include that when I first got my TELUS Hero, before rooting and installing MaDaCo 1.5 I would have stable 3G connections. Any ROM installed following the root of my phone has caused this same dilemma.
This is a big issue on orange one which I have never got to the bottom of.
Now my phone seems to work 99% of the time but it always switches to H before downloading.
It might be something to do with Orange switching to new "next generation" towers. Apparently last time I phoned orange my phone was connected to two towers (only supposed to be one) so it was impossible to triangulate my exact position.
This might have something to do with it.
Hi All,
I am losing data connection every couple of days, it seems to happen when the phone swithces from WI-FI to 3G. I am on AT&T and what happnes is that the phone automatically swithces the APN to the MMS one and does not connect to the internet anymore until I switch back the APN. Pretty strange. 3g icon is there but the arrows dont get signal (green/orange)
The funny thing is also that I did not have this problem until I hard reset my phone because I had a spring board lag problem....that might be solved but I now have this one......anybody with the same issue?
Thanks
I am using the European SGS2, and it sucks on AT&T, although I have never had the issue you are describing.
If you do not mind, please post here any solution you find, for future reference.
thanks
I was having the same issue after I upgraded to 2.3.4.
Upgraded to 2.3.5 and it is gone.
If you don't want to upgrade. Then you can just flash the 2.3.5 modem and that should do the trick.
I have a similar problem, however my Wi-Fi disconnects randomly instead.
Also have the same problem. How can I flash modem? I know how to root and know the Odin. But how can I flash only the modem? BTW, my radio is "unknown". Need help.
Sent from my GT-I9100 using XDA App
I've got some problems with mobile data on my Note 4. I've bought unbranded phone in shop unrelated to any mobile provider. It's Snapdragon version (N910F).
I've got prepaid service, without LTE available (if that's important). The problem is that every now and then mobile data simply stops. There is still H or H+ sign in notification bar, and upload arrow blinks. but when i try to open web page or send message through viber, wattsup it acts like there is no network. Then i have to wait for about 30 seconds or manually turn mobile data off and then on again for internet to start working again.
I've tried changing APN settings, changing network type, but the problem is still there.
I've read some similar issues with Note 3 and SGS5 users, and some problems with modem versions, but i couldn't find anything from note 4 users
And this problem is very frustrating on phone like Note 4
Is there anything else i could try?
Mate i have exact same problem
I don't know if this is relevant, if your apn settings has a proxy and port values, try to delete it and let the proxy and port be blank. I had issues previously with data getting stuck while using proxy setting.
Sent from my SM-N910C using Tapatalk
I also loose data signal and on calls people cant hear me properly.. doesny always happen. Ill try thanks
Also experiencing this with Tmobile UK.
Also have this exact same problem with the unbranded SM-N910H, H+ but no internet all of a sudden. I also sometimes lose the whole signal (Emergency Calls Only) so I have to reboot or turn airplane mode off and on to get it working again. I asked some people and they told me it's a coverage problem with the network provider. IDK if it's true.
No ahmadmob its the phone although i have n910u i have exact same problems as u!! I thinks its modem hopefully gets solved soon im in Australia using prepaid only 3g/h+
Ausboy 2011 said:
No ahmadmob its the phone although i have n910u i have exact same problems as u!! I thinks its modem hopefully gets solved soon im in Australia using prepaid only 3g/h+
Click to expand...
Click to collapse
Glad it's not a carrier specific issue.
Guess I'll wait for an official fix or for other radios to become available.
I rang samsung australia few weeks ago and they had no idea than again when do they ever!? Lol so looks like we will have to wait buddy
Some common suggestions:
1- Swap the SIM card into another phone to see if the problem persists?
2- If the problem is due to Note 4, you may need to update your firmware/baseband to the latest one (if one is available, or you have to wait until Samsung release it), or try another firmware (from another model) or custom ROM.
Tried already mate sims fine updated reflashed stock rom and still same problem.. hopedully update comes soon
I just tried sim card from another carrier, and for now, everything looks fine.
I'll go ask for a new sim from my carrier, or switch my number to another one.
Sorry for digging, didn't want to make a new topic.
I'm here with the same problem. Did any of you find solution for it (other than switching to different carrier). I'm on Play in Poland and i find mobile data problematic mostly in roaming (free roaming with every carrier in Poland). For example on t-mobile or plus i find my up arrow constatnly blinking and H switching to H+ and again. Problem is even worse with 2 or less signal bars. I'm thinking of changing sim cars to new one, but on my note 2 everything works perfectly fine.
I thought I noticed a slight improvement after the final KitKat update, may have been a placebo effect though.
In general it's still bad, much worse than my HTC M7, same network, same location etc. It seems to be particularly bad when travelling at speed e.g. on the train I get full bars but only 1 arrow flickering.
Upgraded to Lollipop a couple of days ago and finally rooted, doubt this will make a difference but will be able to report during my commute tomorrow.
In summary: The HSDPA modem on my phone is rubbish.
P.S. Previous phones I've owned came with options for different modems, I'd often flash these to improve performance, where are they for the Note 4?
I think they're not available yet, at least on lollipop...
Mine is completely fixed after a few updates i get 4g+ here excellent reception
Medved77 said:
I thought I noticed a slight improvement after the final KitKat update, may have been a placebo effect though.
In general it's still bad, much worse than my HTC M7, same network, same location etc. It seems to be particularly bad when travelling at speed e.g. on the train I get full bars but only 1 arrow flickering.
Upgraded to Lollipop a couple of days ago and finally rooted, doubt this will make a difference but will be able to report during my commute tomorrow.
In summary: The HSDPA modem on my phone is rubbish.
P.S. Previous phones I've owned came with options for different modems, I'd often flash these to improve performance, where are they for the Note 4?
Click to expand...
Click to collapse
Nope. No Change.
Ausboy 2011 said:
Mine is completely fixed after a few updates i get 4g+ here excellent reception
Click to expand...
Click to collapse
Could tell more how did you fix your problem?
All fixed!
I can confirm that after the lollipop 5.0.1 update on my SM-N910H all my mobile data problems/mobile network drop outs are solved!. 3 days without any problems now.
Edit: maybe it had something to do with Radio and it got fixed after it got updated along with the lollipop update package?
Guys, here in my country Bulgaria, many of us owners of SGN4 have the same issue and wilth Lollipop also. I have noticed that with KitKat the problem was more frequent than Lollipop but it is still there. We have tried Polish Lollipop and now the official Bulgarian Lollipop but the problem still exists. I hope somebody will tell me which ROM you have installed (oficial) so I could share it with my fellow citizens. Thank!
Hi,
I currently bought a note 3, its all good running cm12 by temasek, but there is just one issue i cant seem to fix myself. I often encounter signal loss a lot specially if I am entering an enclosed area. so everytime that im at home or office it does not have any signal at all..
Probably hardware but make sure you have the correct modem for your network and correct settings .
JJEgan said:
Probably hardware but make sure you have the correct modem for your network and correct settings .
Click to expand...
Click to collapse
Thx bro, i have updated my modem version to the latest i can find here in xda note 3 thread and worked like a charm. im just a bit scared touching/flashing the modem since its crucial to the phone and i dont want to mess with it.
Hello everyone!
I am having a very hard time diagnosing an issue with my Nexus 6P. Android 7.1.1 Angler-03.78 Build: N4F26T on AT&T unlocked. My network keeps dropping consistently. It works fine for about 5-7 minutes after a reboot or after toggling Airplane Mode. It goes on to attach itself to LTE and then subsequently drops to HSDPA/3G and then just outright loses network. It intermittently then comes back but usually hangs on to HSDPA/3G and the voice quality and data speed are just terrible.
I tried the SIM in my old Galaxy nexus (which doesn't support LTE unfortunately) and the network didn't drop. So I am convinced something is going on with the phone. This issue crept up this last Monday (03/26) and has been going on ever since. Has anyone had similar issues? If not, could anyone tell me how to diagnose this issue before I have to send it to Huawei? Because I am not very keen on sending away the only proper handset I have.
Thanks
I had a similar problem on Cricket, which uses AT&T's network. I never had good cell coverage in my apartment but it suddenly got so bad that I could only make and receive calls in certain rooms. Cricket wasn't able to diagnose the issue and I ended up switching my service to Project Fi. The problem completely went away. I now have a strong cell signal with full bars everywhere in my apartment. I'm not sure that sending your phone back to Huawei will actually solve anything but good luck.
jhs39 said:
I had a similar problem on Cricket, which uses AT&T's network. I never had good cell coverage in my apartment but it suddenly got so bad that I could only make and receive calls in certain rooms. Cricket wasn't able to diagnose the issue and I ended up switching my service to Project Fi. The problem completely went away. I now have a strong cell signal with full bars everywhere in my apartment. I'm not sure that sending your phone back to Huawei will actually solve anything but good luck.
Click to expand...
Click to collapse
Oh, I can't switch from my carrier. And this particular issue just started occurring this week. I have been reading a few threads with different radio versions. I wonder if that will help.
pronoyc said:
Hello everyone!
I am having a very hard time diagnosing an issue with my Nexus 6P. Android 7.1.1 Angler-03.78 Build: N4F26T on AT&T unlocked. My network keeps dropping consistently. It works fine for about 5-7 minutes after a reboot or after toggling Airplane Mode. It goes on to attach itself to LTE and then subsequently drops to HSDPA/3G and then just outright loses network. It intermittently then comes back but usually hangs on to HSDPA/3G and the voice quality and data speed are just terrible.
I tried the SIM in my old Galaxy nexus (which doesn't support LTE unfortunately) and the network didn't drop. So I am convinced something is going on with the phone. This issue crept up this last Monday (03/26) and has been going on ever since. Has anyone had similar issues? If not, could anyone tell me how to diagnose this issue before I have to send it to Huawei? Because I am not very keen on sending away the only proper handset I have.
Thanks
Click to expand...
Click to collapse
This is a known issue just this month I experienced it myself, Try flashing different radios I was on 03.78 and had signal drop issues 03.72 and 03.75 have had the best results.
I flashed radio 3.7.5 and it did zip for me. I was on Sprint where I never had any problems and switched to AT&T when I got the 6P and never got more than half the bars strength when the service was actually working. After I switched to Project Fi I am usually on the T-Mobile network and get full bar strength 100% of the time at home. If I use Signal Spy to manually switch to Sprint I still get full bar strength in every room in my apartment. This is with the exact same radio that I had problems with on AT&T. I don't know if the 6P doesn't play nice with certain networks or if those networks provide inferior coverage but Verizon users have had notorious problems with this phone that caused Google to issue a separate radio just for them. Verizon customers are the ones who claimed to benefit from flashing radio 3.7.5. I have never heard of that actually helping anyone else and it definitely didn't help me. If the problem is partly with your network then sending the phone back to Huawei won't make any difference. You can try flashing a different radio but in the end you might have to switch carriers and if you can't do that you might need to switch to a phone that your carrier actually recommends.
jhs39 said:
I flashed radio 3.7.5 and it did zip for me. I was on Sprint where I never had any problems and switched to AT&T when I got the 6P and never got more than half the bars strength when the service was actually working. After I switched to Project Fi I am usually on the T-Mobile network and get full bar strength 100% of the time at home. If I use Signal Spy to manually switch to Sprint I still get full bar strength in every room in my apartment. This is with the exact same radio that I had problems with on AT&T. I don't know if the 6P doesn't play nice with certain networks or if those networks provide inferior coverage but Verizon users have had notorious problems with this phone that caused Google to issue a separate radio just for them. Verizon customers are the ones who claimed to benefit from flashing radio 3.7.5. I have never heard of that actually helping anyone else and it definitely didn't help me. If the problem is partly with your network then sending the phone back to Huawei won't make any difference. You can try flashing a different radio but in the end you might have to switch carriers and if you can't do that you might need to switch to a phone that your carrier actually recommends.
Click to expand...
Click to collapse
It's strange because this happened just this week. It was fine before this week. Everything worked, I got proper signal strength and the connection never dropped. Now on my commutes I can see there is no network when I am driving, no maps, no spotify nothing.
tarroyo said:
This is a known issue just this month I experienced it myself, Try flashing different radios I was on 03.78 and had signal drop issues 03.72 and 03.75 have had the best results.
Click to expand...
Click to collapse
Okay, I guess that's what I am doing today. I haven't modded my phone in any way, I am still on stock android. I am going to have to start by unlocking bootloader and flashing TWRP.
Good luck. I was in the same boat. It just stopped working but there was no Rom update that could have caused a problem.
jhs39 said:
Good luck. I was in the same boat. It just stopped working but there was no Rom update that could have caused a problem.
Click to expand...
Click to collapse
Yes! Exactly my thoughts
tarroyo said:
This is a known issue just this month I experienced it myself, Try flashing different radios I was on 03.78 and had signal drop issues 03.72 and 03.75 have had the best results.
Click to expand...
Click to collapse
Where do I find the old versions? This thread doesn't have the old versions anymore. 03.79 doesn't resolve the issue.
EDIT: I used 03.75 and that doesn't do it either. Time to try 03.72. I am so disheartened.
pronoyc said:
Where do I find the old versions? This thread doesn't have the old versions anymore. 03.79 doesn't resolve the issue.
EDIT: I used 03.75 and that doesn't do it either. Time to try 03.72. I am so disheartened.
Click to expand...
Click to collapse
Nope, no luck with 03.72 either. :crying:
pronoyc said:
Where do I find the old versions? This thread doesn't have the old versions anymore. 03.79 doesn't resolve the issue.
Click to expand...
Click to collapse
Why not go to AT&T first, let them know about your issue and have them provision a new SIM for your phone (free). I seriously doubt a different radio is going to solve your problem, but if you want to try there is a dedicated thread in General for flashable bootloader/radio zips, but you would be better served installing ADB/Fastboot on your PC and using fastboot to flash them yourself. The latest radio is 03.81 (from 7.1.2) The stock image files on Google contain the radio and bootloader img files. If the new SIM doesn't fix it, you may end up backing up your data and doing a factory reset.
v12xke said:
Why not go to AT&T first, let them know about your issue and have them provision a new SIM for your phone (free). I seriously doubt a different radio is going to solve your problem, but if you want to try there is a dedicated thread in General for flashable bootloader/radio zips, but you would be better served installing ADB/Fastboot on your PC and using fastboot to flash them yourself. The latest radio is 03.81 (from 7.1.2) The stock image files on Google contain the radio and bootloader img files. If the new SIM doesn't fix it, you may end up backing up your data and doing a factory reset.
Click to expand...
Click to collapse
Okay the latest factory ROM didn't work, I did a complete wipe and a factory reset. I will go to AT&T tomorrow and see if a new sim helps (I doubt it because this SIM works fine in my backup phone Galaxy Nexus but I can't verify LTE with that).
I don't know what my options will be after this. I feel like I am spending more time maintaining my phone instead of using it. Just disappointed, that's all.
pronoyc said:
Where do I find the old versions? This thread doesn't have the old versions anymore. 03.79 doesn't resolve the issue.
EDIT: I used 03.75 and that doesn't do it either. Time to try 03.72. I am so disheartened.
Click to expand...
Click to collapse
Under radios
https://forum.xda-developers.com/showpost.php?p=63049054&postcount=3
tarroyo said:
Under radios
https://forum.xda-developers.com/showpost.php?p=63049054&postcount=3
Click to expand...
Click to collapse
Yeah, I found it. Thank you. None of the versions helped though
I've been experiencing signal problems when downgrading which is not your case. But I got it solved by performing a factory reset. It's fairly straightforward once you have backed up your data. Worth a try?
Similar problem here I think I have found part of the problem
I have been having a similar problem ever since a recent update. I have tried everything found in this post. Recently I tried turning off my wifi and noticed the problem seems to go away. I have done a few searches to see if anyone has reported no phone with wifi on, none of the results so far have been very helpful.
Since I don't want to be without wifi, I have gone into the developer options and turned on cellular data always active, to see if this helps, so far this is working for me.
rchtk said:
I've been experiencing signal problems when downgrading which is not your case. But I got it solved by performing a factory reset. It's fairly straightforward once you have backed up your data. Worth a try?
Click to expand...
Click to collapse
I did try that but it didn't work unfortunately. I called up Google and they sent me a refurb which was DOA but then later they sent me a new one which works just fine. So it was definitely a hardware issue on my old phone. I don't plan on updating my software because I just want this phone to work like a phone.
rhuskjr said:
I have been having a similar problem ever since a recent update. I have tried everything found in this post. Recently I tried turning off my wifi and noticed the problem seems to go away. I have done a few searches to see if anyone has reported no phone with wifi on, none of the results so far have been very helpful.
Since I don't want to be without wifi, I have gone into the developer options and turned on cellular data always active, to see if this helps, so far this is working for me.
Click to expand...
Click to collapse
It happened either way. Wifi status didn't affect my issue. It used to die out completely. Google just sent me a new replacement (after a DOA refurb) and it seems to be holding. But I am not upgrading to 7.1.1 because I feel the issue might crop up again. So I am going to stick to 6.0 for now.
Update on my status
So far having wifi off has worked, until I ran Waze and then both GPS and Networking down till I quit and turned Airplane mode on and off. The previous change to Developer setting did not work.
I have been debating going back down to 6.*, has anyone had good results with this?