hello , i bought a Samsung A7 2016 phone , a few days ago
Android Version : 5.1.1
Kernel : 3.10.61-729117
now i realize that the Recent app softkey in the left of Home key in phone is not working , when i touch it even it`s not light up .
but when i touch back button , both ( back and recent softkey) light up so it seems at least the light under it is right .
when i google it i see lot of users have some similar problem's with not working key or work wrong after updated .but i dont update it yet and also when i check for update manually it said that there is no newer update for now
another strong things is on all my before devices the "back" key is on the Left of the Phone , but here is in the Right !
what should i do ?? is that some Rom problem and i must just wait for an update to fix it ? or it`s serious Hardware Problem and i must go to Samsung Guaranteed in my city and Try to Fix it or Get the new Device from them ??
Go to samsung center for a repair , its the best way to have a working device
Yea thanks i go to samsung center for a repair Today
they say it`s hardware problem and touch board must be change with new one , i see about 5 other person that have same problem with edge series ( back button not work)
anyway it`s kind of ugly that phone just after a week of buying to see phone must be repair
Related
hi i have a strange touchscreen problem actually the screen is stuck and i cant use the phone i hard reset it but nothing new, i download htc rom 6.1 install it and the screen still not responding and remains stuck on "screen aligned" but some hours later the screen alignet target move alone on each corners. without touching the screen. idk what to do but i think i dont need a new digitizer is just blocked and i must wait.. help! (srry for my bad english)
How 2 unlock when there is no touch???
Me sum how the same! (Touch 3G T3238+ cloam)
The phone is locked & touch is not working @ all!
The "unlock" option is on the bottom L. but, there is no touch 2 tap it!! & I can't hard reset w/ any key combination.
Keys work 4 a new opened window e.g. I can answer a call w/ they keys but, they r inactive on homepage.
It's like a PC w/ neither a mouse nor a keyboard!!
When I want 2 install a ROM from SD, there is no touch to choose an option!!
Can any1 help plz??? Thank u.
Guy,
First of all sorry for my english.
I've got same problem 3 days ago. I found out that it's something wrong with the touch sceen. I ordered from local here in bangkok Thailand. it's cost about 700 baht or 20$ us.
I replaced it myseft it's not so difficult. After replace touch sceen module (digitizer). it's work perfectly again.
Dear funnyfriday,
Thanks a lot 4 ur reply.
Well, I was not sure if my touch was really damaged, mostly I though it was a software problem ......
@ last could unlock it by connecting it 2 the PC!!! Now it's unlock but seems that the touch has problem itself BUT mostly there is a software issue 2 as the keys sum times work & sum times don't!!
4 now I'll try 2 change the touch (the phone was bought from another country & in my country the phone & its accessories r not available!)
As soon as I could find any result & a matched ROM, I'll let every 1 know about it
Thanks 2 all.
hi - i had this problem too , HTC guaranty changed my touch completely , after a month i had this problem again and they changed the whole pannel again , now it works fine
Really!! Well, 4 me no guaranty access! I'll change the touch - if it was possible! - then I think I should w8 & c when it gets damaged again!!!
Hi xda-developers,
such problem is caused by an upnormal pressure that applyed on the screen (when set down on the phone while in your pocket), this pressure affect the two layers of the pnone degitizer to be twisted and contacted allways.
you can repaire this by repaire the degitizer as in the last section of this video
http://www.youtube.com/watch?v=noVnvDXWrj8
dont worry because it is not your phone, this is common tip and may applyed to any screen digitizer to release the contact between the layers.
another way is to replace the screen digitizer with a new one from HTC Care Center.
Hi, & thanks 4 ur reply.
I watched ur video. May b u can help me plz.
My phone is Touch 3G T3238+. The screen has no response on any part! only it makes sumthing like waves/halo around finger on touch; does this corresponds 2 any thing?? It got out of order just suddenly after a hard reset.
I went 4 heating but w/ a match!! not a lighter; mayb I did not heated it enough??
Do u know any other way plz?? Shall I heat it again?
Thank u so much
replace your digitizer my dear
Hello fellow XDA-forum members.
To start with , I've bought an LG E900 from Germany via Ebay about a week ago.
It is brand new (Updated to the latest available update on Zune) , even some stickers are still on it. The First four days of usage were normal ( all things worked as they should ). Then suddenly , two days ago I've experienced some issues while browsing the web. I've got several restarts and "no sound" issues.
After that ,I started googling and found that a lot of people have problems with LG optimus 7. I found that a lot of people have the same problem when they play games , well i still haven't occured any problems while gaming, only when browsing web. I did send a letter to LG to get more information about this issue(specificly).
My question is , whether this problem is related to hardware or software? If it's a hardware problem , then which chip is affected. I am willing to repair it on my own, if a chip is badly soldered (I do have some experience).
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28.06.2013
Hello dear members , today I tried to reflow my phone's motherboard components. I reflowed an Audio IC chip first , still same , restarted and loss of sound. Then I reflowed the RF Chips , still same. Furthermore I tried to reflow the Snapdragon CPU , but LG DECIDED to put SOO Much epoxy under it , that the chip couldn't get enough air during the reflow process. The result was obviously bad , some of the solder balls exploded under the chip and short-circuited it(at that moment , I realized that my phone is dead). Only reball + new CPU chip would fix my phone (or a new mobo ofc).
Best regards , Kiura.
Ok , today I got an answer from LG Electronics. They claim that It's not a hardware problem, this problem is related to software. They gave me instructions to factory reset my phone, which I've obviusly done before. They gave me 2. options :
1) Resetting the phone under phone settings - about (Which I've tried before without any successful results)
2) Dialing ##634# with password ********* - then a menu pop's up where you can test phone components and do other stuff , like resetting factory settings etc.
Today morning , I tried the second option. I'm gonna test the phone for the whole day surfing web and playing games , then I'll let you guys know about the results.
2) Dialing ##634# with password ********* This will install MFG application- see here for more http://forum.xda-developers.com/showthread.php?t=841892 or make a search for mfg app
Bah , after i plugged my charger in ,the phone lost it's sound again. Had one restart too. I think Factory Reset would not help , because it won't downgrade your OS.
LG insisted that the problem is in software.
Is there any possibility to downgrade the software on the phone or flash it ?
You may use zone to roll back your phone
(zone backup the phone before update )
I flashed my phone today , by installing EU OPEN rom on my Phone. Eventually without a success. Phone still has sound issues...
I think the problem is in Hardware.
If anyone may know something more specific about this problem , please let me know. I can't just dump the phone... Maybe a cpu or some chip is badly soldered on the mainboard(well that doesn't make sense , because games run just fine)? I just need specific information about this issue.
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Best regards,Kiura.
Hello, I just got a second hand milestone 2 from internet. As it turns out, the q w e a d and x keys from the physical keyboard are not functioning at all. They don't feel different when I press them and they also don't respond if I press harder or anything. Could there be something wrong with the software? The pone has almost no scratches and looks and feels barely used.
Android: 2.3.4 (I think the official one?)
System version: 61.1.22.A953,Retail.en.GB
Does this mean my phone was sold in the UK, because it is in the Netherlands now..
Thank you in advance!
Update: sometimes they work for a minute or so. With an app to get key codes, the broken keys do not respond as well, so I'm afraid it's a hardware failure.. Also the key code tracker in cwm doesn't respond.
Update2: I was wondering if it could be a kernel issue, is that possible?
AW: Some keys don't work
seems like u use the stock gb rom.
system version is all right. no us model. gb is is the european one.
there are very often problems with hw keyboard at ms2. i sent mine to service (dat repair here in germany, don't know your service point in NL) 3 times. now it works since 4 month without problem.
try the following:
1. do a factory reset, to be sure that the software installation is clean. (in settings menue)
if this doesn't help
2. root your phone (there is a how to here in this forum) and install ms2debounce app from app store. use the settings as shown on the pics on play store.
if this doesn't solve your problem, u definitly have to send your phone to service.
Hello guys. I bought a S5 in 2014 here in Brazil (the G900M model), But last year the screen presented some problems (the famous green glitch at the bottom of the screen), which was replaced last year.
So, until this january everythin was working fine, however , I decided to upgrade to Android 6 by odin, downloading the stock at sammobile. With the new OS , he started to give some strange problems , such as:
- black screen that starts to go green and restarts.
- The screen goes black but the phone continue working. This happens usually when the phone is charging, so I'm thinking it has something to do with overheating.
Usually I turn it off and wait for it to cool down. But sometimes, it restarts and go back to the "optimizing apps" like I'm installing the OS for the first time. I googled it but did not find anyone with the similar problem .
I thought the problem could be the screen, but it's extremely odd that it only happend once I upgraded to Android 6. I'm even thinking of going back to the 5 to test .
Has anyone ever seen something like that?
Thanks ...
go back to samsung service and demand it fixed.
_NakedTruth_ said:
go back to samsung service and demand it fixed.
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Click to collapse
Yeah, but the warranty has expired, and I don't wanna pay almost another phone for a simple screen lol
Anyway, I think it's very strange that this only happened after I upgraded to Android 6.
Just put it in download mode the. Just flash an update with samsung kies putting in your model number and serial number then you just wait like an hour and your phone shod be using 5.0 which to be honest is exactly the same thing as 6.0 believe me....other thing you can do is just flash a custom recovery with odin and then installing cm13 which is based on 6.0 good luck with it anyways and let me know if there is anything else to help with.
Cheers
Hello XDA Members,
I have Asus Zenfone Max Pro M1 ( Unrooted 6GB) bought 3 - 4 months ago ,
i was using it yesterday afternoon , after couple of hours i thought to Put phone on charge it was 36% , But when i pickup my phone it was restarting . i was confused , when booted up after 2 mins use then restarted again , i noticed little bit lag becasue i was googling the possible reason of unexpected Reboot.
then it kept restarting after every 4 to 5 mins of use , i thought its the button so i open the case but everything looked fine . then it started to reboot right after bootup , i thought its a virus , i was able to wipe data and reset 2 times , but still same rebooting issue , now i carefully checked my phone buttons , everything like new , and i take care of my phone very well . I AM VERY SURE BUTTONS ARE FINE , but phone is behaving like power button is being pressed whole time .
things got worse i woke up midnight i looked at my phone still stuck on restart continuously, and next reboot it booted up for couple of secs and showed me pattren lock but called emergency number ( Emergency Call Button Under Pattren) , i was not able to cut the call but i keep trying then again re boot , i didnt sleep because of this phone vibrating rebooting and sometimes calling EMERGENCY service even when i removed sim and SD card , i can't remove battery so i let it keep rebooting, now battery died .
guys i am sorry for this long description but i am in big problem and stress . i am youtube lover and some social media , games like pubg sometimes . my phones is rebooting even if i go Boot Menu , after many tries i was able to reset once , but same issue ,
Please help me , waiting for replies i am online , any more questions please ask i will try to reply as soon as possible , i dont know rooting or custom roms . i never did , Please Guide me to go threw this mess . I SHALL BE VERY THANKFUL FOR THIS .
rickharry2 said:
Hello XDA Members,
I have Asus Zenfone Max Pro M1 ( Unrooted 6GB) bought 3 - 4 months ago ,
i was using it yesterday afternoon , after couple of hours i thought to Put phone on charge it was 36% , But when i pickup my phone it was restarting . i was confused , when booted up after 2 mins use then restarted again , i noticed little bit lag becasue i was googling the possible reason of unexpected Reboot.
then it kept restarting after every 4 to 5 mins of use , i thought its the button so i open the case but everything looked fine . then it started to reboot right after bootup , i thought its a virus , i was able to wipe data and reset 2 times , but still same rebooting issue , now i carefully checked my phone buttons , everything like new , and i take care of my phone very well . I AM VERY SURE BUTTONS ARE FINE , but phone is behaving like power button is being pressed whole time .
things got worse i woke up midnight i looked at my phone still stuck on restart continuously, and next reboot it booted up for couple of secs and showed me pattren lock but called emergency number ( Emergency Call Button Under Pattren) , i was not able to cut the call but i keep trying then again re boot , i didnt sleep because of this phone vibrating rebooting and sometimes calling EMERGENCY service even when i removed sim and SD card , i can't remove battery so i let it keep rebooting, now battery died .
guys i am sorry for this long description but i am in big problem and stress . i am youtube lover and some social media , games like pubg sometimes . my phones is rebooting even if i go Boot Menu , after many tries i was able to reset once , but same issue ,
Please help me , waiting for replies i am online , any more questions please ask i will try to reply as soon as possible , i dont know rooting or custom roms . i never did , Please Guide me to go threw this mess . I SHALL BE VERY THANKFUL FOR THIS .
Click to expand...
Click to collapse
Goto Service center
Sounds like power button contacts have shorted out somehow, though very less likely. Better go to a service centre instead of wrecking your brain over something which you probably can't fix.
ok but
mujammil786 said:
Goto Service center
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Click to collapse
ok but , i ordered this phone from India , i have the bill #flipkart . i ordered online and asked my friend to bring it , I live abroad .
i will have to send it back to India . but my friend buttons ? do you think there can be any other reason as well . Like virus which effects ROM stored in memory so even when we factory reset , problem stays same. BOOTMENU as well all phone is doing rebooting again and again till it rains all battery .
can you think of any other posibility , before i send it back India ,. ? its like burden .
farhanshaikh671 said:
Sounds like power button contacts have shorted out somehow, though very less likely. Better go to a service centre instead of wrecking your brain over something which you probably can't fix.
Click to expand...
Click to collapse
ok but , i ordered this phone from India , i have the bill #flipkart . i ordered online and asked my friend to bring it , I live abroad .
i will have to send it back to India . but my friend buttons ? do you think there can be any other reason as well . Like virus which effects ROM stored in memory so even when we factory reset , problem stays same. BOOTMENU as well all phone is doing rebooting again and again till it rains all battery .
can you think of any other posibility , before i send it back India ,. ? its like burden .
I'm not too sure about what exactly had happened to your phone. I can't say much if I don't see it myself. This is a very uncommon and peculiar problem because modern phones are less vulnerable to viruses. So it might just be a fault unit which you have received.
farhanshaikh671 said:
I'm not too sure about what exactly had happened to your phone. I can't say much if I don't see it myself. This is a very uncommon and peculiar problem because modern phones are less vulnerable to viruses. So it might just be a fault unit which you have received.
Click to expand...
Click to collapse
Ok i will plan to send it back to India . I bought this phone from Indian Website because this model wasn't available here in Canada.
When my friend ordered it . He told me about 99 RS extra for some kind of protection . I said pay that as well . I have the original bill . My friend have copy of that ask well.
Any idea where it will get repaired ? I mean send it back to FLipkart ? Or Asus customer service ?
rickharry2 said:
Ok i will plan to send it back to India . I bought this phone from Indian Website because this model wasn't available here in Canada.
When my friend ordered it . He told me about 99 RS extra for some kind of protection . I said pay that as well . I have the original bill . My friend have copy of that ask well.
Any idea where it will get repaired ? I mean send it back to FLipkart ? Or Asus customer service ?
Click to expand...
Click to collapse
try to get a replacement. Since you said you bought this phone 4 months ago you might not be able to exchange it. Other option is getting it fixed at an asus service centre and they may do it for free because it's still under warranty.