Hello, I just got a second hand milestone 2 from internet. As it turns out, the q w e a d and x keys from the physical keyboard are not functioning at all. They don't feel different when I press them and they also don't respond if I press harder or anything. Could there be something wrong with the software? The pone has almost no scratches and looks and feels barely used.
Android: 2.3.4 (I think the official one?)
System version: 61.1.22.A953,Retail.en.GB
Does this mean my phone was sold in the UK, because it is in the Netherlands now..
Thank you in advance!
Update: sometimes they work for a minute or so. With an app to get key codes, the broken keys do not respond as well, so I'm afraid it's a hardware failure.. Also the key code tracker in cwm doesn't respond.
Update2: I was wondering if it could be a kernel issue, is that possible?
AW: Some keys don't work
seems like u use the stock gb rom.
system version is all right. no us model. gb is is the european one.
there are very often problems with hw keyboard at ms2. i sent mine to service (dat repair here in germany, don't know your service point in NL) 3 times. now it works since 4 month without problem.
try the following:
1. do a factory reset, to be sure that the software installation is clean. (in settings menue)
if this doesn't help
2. root your phone (there is a how to here in this forum) and install ms2debounce app from app store. use the settings as shown on the pics on play store.
if this doesn't solve your problem, u definitly have to send your phone to service.
Related
some keys i have to press super hard, other keys i tap and it types the key like 3 times
like when i press a
it types
aaa
and im like wha?
i am still under warranty, should i just put original stock rom back on and ask them to repair it or try and get it switched out for a vogue 0.o
I have a similar problem on my device. Is this a known problem?
Ditto here, the Function key has to be pressed hard, and some keys in the first row are acting up as well, but primarily the Q key.
I'm not sure that this has been officially acknowledged by HTC or any providers but it seems to be a widespread issue for end users.
While the "hard presses" for Function, Q and P seem to be a physical problem many users have reported that using the following CAB fixes the duplicate entries.
The CAB is being provided by UTStarcom and be downloaded at the below page.
http://handsets.utstar.com/phone_downloads.aspx?bid=89&cid=1&mid=287&carrier=Verizon Wireless
Direct link to the CAB.
http://handsets.utstar.com/downloads/XV6800 QWERTY Keyboard Fix 1-9-08.zip
This is deff a problem. My phone does the exact same thing as OP.
I press a and it types it three times. This is the only key that this happens on.
I didn't realize how bad the keyboard was degrading until yesterday, when my Mogul was replaced. For me, the ./0, y/1 and function key were the worst offenders. The unit was swapped because the usb port broke. The port failed because it's a really cheap design, 2 pins broke off . The rep in the repair center insinuated that it was a really common issue, she didn't even look at the port when I explained the problem. On the plus side,I got rid of the dreaded white spot and my keyboard works well again, but for how long? The keyboard, screen and usb port problems are all common complaints on this board and others. What I surmise from this is that HTC makes a pretty crappy product! When this phone is retired in a year or so, I'm hopeful that I'll be able to replace it with a non HTC/non Windows Mobile (or whatever MS calls it next). Every time I use my phone, I wonder if it be wonderfully helpful tool this time, or a frustrating pain in the ass? Unfortunately, the later happens all too often!
the 0ne said:
I'm not sure that this has been officially acknowledged by HTC or any providers but it seems to be a widespread issue for end users.
While the "hard presses" for Function, Q and P seem to be a physical problem many users have reported that using the following CAB fixes the duplicate entries.
The CAB is being provided by UTStarcom and be downloaded at the below page.
http://handsets.utstar.com/phone_downloads.aspx?bid=89&cid=1&mid=287&carrier=Verizon Wireless
Direct link to the CAB.
http://handsets.utstar.com/downloads/XV6800 QWERTY Keyboard Fix 1-9-08.zip
Click to expand...
Click to collapse
These cabs dont necessarily fix the hardware keyboard issues. It fixes the old issues of the function button always being on in certain applications.
The issues that people are having is just wear and tear. The XV6800 has a cheap build.
hi guys,
same here, when i type "a" either doesnt do anything or it gives me a duplicate of 3 a's. and that started happening since i upgraded to dcd 3.2.0 an on.
also when i switch to landscape mode it sometimes writes an H or Y or P. don't know if it is OS related or hardware but it is a brand new phone and i never recall having this before going to dcds greatest 3.2.X.
edit: also i've been using quickmenu ever since 3.2.0 because of the x-button issue so i was thinking is any of you using quickmenu too?
fn key problem
So I guess many people have this "hard press fn key" issue. Annoys me a lot, especially with password sites where I cannot see the entry. Would this justify replacement from spring, i have full insurance?
[email protected]$ said:
These cabs dont necessarily fix the hardware keyboard issues. It fixes the old issues of the function button always being on in certain applications.
The issues that people are having is just wear and tear. The XV6800 has a cheap build.
Click to expand...
Click to collapse
I don't really think it's a hardware degradation issue. This is because there is no gradual degradation. If it were I would think just a few keys would start acting this way and then eventually a bunch of them would. With me I just all of a sudden noticed one day that all my keys were acting wonky. I think it was after a ROM flash but I can't recall any specific one that broke it (I change the ROM more often than I use my keyboard I think haha).
The CAB seems to help a little. I still have to take more care in typing than I used to but it's better than having so many repetitions of the same key.
unL33T said:
I don't really think it's a hardware degradation issue. This is because there is no gradual degradation. If it were I would think just a few keys would start acting this way and then eventually a bunch of them would. With me I just all of a sudden noticed one day that all my keys were acting wonky. I think it was after a ROM flash but I can't recall any specific one that broke it (I change the ROM more often than I use my keyboard I think haha).
The CAB seems to help a little. I still have to take more care in typing than I used to but it's better than having so many repetitions of the same key.
Click to expand...
Click to collapse
I still say it's a hardware thing. Because if it was the software / ROM you would just be able to hard reset and your keyboard would be back to the state it was before.
My keyboard has issues with the E,O,H,Function Key, Space Bar, and the L.
It's something we will have to live with or just return our phones for a new one and wait for that one to wear out.
Just like the spots on the screen, loose stylus and so on. The 6800 was a bad build for HTC.
I Did Not Typs0r That! I Did Not Typs0r That!
ya well. it is definitely hardware. spoke to 4 co-workers with same company issued phone. one of them still has the stock rom on it, lol.. anyway
all now reporting this same issue.
i mean i was able to use my keyboard 2 months ago, and now i can't at all. its like i have a fat vogue minus 64 megs of ram. i mean i really got used to just using the on screen one.
i gotta figure out how to get stock rom back on so i can bring it to verizon and demand... satisfaction! only prob is nochem said something about it bricking your phone after putting radio 3.39 on it
torankusu said:
hi guys,
same here, when i type "a" either doesnt do anything or it gives me a duplicate of 3 a's. and that started happening since i upgraded to dcd 3.2.0 an on.
also when i switch to landscape mode it sometimes writes an H or Y or P. don't know if it is OS related or hardware but it is a brand new phone and i never recall having this before going to dcds greatest 3.2.X.
edit: also i've been using quickmenu ever since 3.2.0 because of the x-button issue so i was thinking is any of you using quickmenu too?
Click to expand...
Click to collapse
Hmmm.... anyone go back to an older rom to see if this resolves it. if it does, i must throw away everything i know about electronics.
My gift to the WORLD!
keyboard fixed.
wow it was the software.
i built a rom without the htc diamond keyboard and it works fine now.
wtf? but im happy, keyboard is working normally
hummm... I have problems with the "Q" and the left softkey, I have to press them hard...
keyboard failing on Telus P4000
I got the same problem with my Telus P4000..
I think this is how I ran into this problem ...
I had radio 3.39 and dcd 3.1.2 at the time ...
I then decided to upgrade to radio 3.42.30 and another OS ROM (version I dont quite recall.)
That is when I ran into this issue with the keyboard.
So I went back to dcd 3.1.2 (kept 3.42.30 radio)
Same problem.
So i decided to revert back to stock ROM on TELUS (2.13) and radio 1.32
Still having this issue... I hope I do not have to bring in my phone to have it repaired. It will be the second time I bring it in
Flashed yesterday to DCD3.2.3 which uses the same keyboard driver as 2.1.4 (according to the changelog).
My keyboard was wonky as hell before this flash unless I installed the fix and even with the fix it would sometimes mess up. With the new ROM (and old driver) my keyboard works almost flawlessly without the fix installed.
Still everyone thinks it's hardware-related but it definitely showed up all of a sudden with a flash months ago and it disappeared just as quickly (for me anyway).
If you have keyboard issues maybe try the new ROM and see if you have a successful fix like I did.
definitely software, i should make a youtube vid to show it.
loaded up the stock rom to bring back to verizon to return saying keyboard was all quirky and i was standing there and everything was fine. im like what the hell?
what the hell brah?
ok so here is the instructions that fixed it for me:
restored stock rom
tested keyboard to see it working fine
flash it with the newer roms with radio 3.39
everything seems fine.
i can't explain it but it works.
my Problem possibly due to environment fluctuations: Heat-Cold-Humidity
jigjiggidy said:
I got the same problem with my Telus P4000..
I think this is how I ran into this problem ...
I had radio 3.39 and dcd 3.1.2 at the time ...
I then decided to upgrade to radio 3.42.30 and another OS ROM (version I dont quite recall.)
That is when I ran into this issue with the keyboard.
So I went back to dcd 3.1.2 (kept 3.42.30 radio)
Same problem.
So i decided to revert back to stock ROM on TELUS (2.13) and radio 1.32
Still having this issue... I hope I do not have to bring in my phone to have it repaired. It will be the second time I bring it in
Click to expand...
Click to collapse
Ok... after I went back to TELUS stock, i then proceeded to flash up to dcd's latest at the time: 3.2.3 with 3.42.30 radio. Keyboard issue was still there ... So.. where to go from here right ...
Well, I recalled that I began having this issue not long after flashing 3.42.30 RADIO i think it was initially. If i recall correctly, it was not immediate. I left to go camping for 4 days and my battery died .. So I left the phone off for most of those 4 days. When I got back from camping, that is where the keyboard issue began. Note: It did not get wet, but it obviously gets damp at night. My thought: phone off for extended amount of time in damp environment, somehow affected the keyboard. I don't know how, maybe some sort of rusting of sorts due to the hot/cold/humid fluctuations inside the tent (estimated environmental fluctuations>15-30 celsius with 60-90%RH). Reason I say this is the following:
I decided to pass my fingers accross the keyboard on every buttoms back and forth with a decent amount of force. Idea being that I could maybe create enough friction or force to disrupt whatever is causing the issue under my keyboard .. I did that for a bit. And my keyboard is working better. Not perfect, but I would say 90%. I barely notice it now ..
Thanks for bringing this thread up. I have beeen getting a few missed keys, and in particular, the Fn key has been flaky. Either not working or double pressing so the Fn light comes on and locks.
So, when I heard others having the same issue, a short while back I sprayed the keyboard with contact cleaner. All better now. Now the typing mistakes are all my fault, not the keyboard.
If you try this, use a plastic safe cleaner. I used Caig Pro Gold.
Hi everyone,
I am using HD2 more than 1 year. I used SD version android in my phone. After few month, my phone freeze in android also in WM platform. All hard keys are working but no response in touch. Even cant unlock the phone when phone starts.
Then I sent it to HTC service in sweden. They repair it and sent me back.
After few days, I am facing the same problem. Even I have installed HSPL (1,2,3,4), updated radio. Also Installed NAND Android.
Now its starts with android but no touch key works at all. (All hard keys working). What can I do now? I need help. Please, anyone, any suggestions?
marufkth said:
Hi everyone,
I am using HD2 more than 1 year. I used SD version android in my phone. After few month, my phone freeze in android also in WM platform. All hard keys are working but no response in touch. Even cant unlock the phone when phone starts.
Then I sent it to HTC service in sweden. They repair it and sent me back.
After few days, I am facing the same problem. Even I have installed HSPL (1,2,3,4), updated radio. Also Installed NAND Android.
Now its starts with android but no touch key works at all. (All hard keys working). What can I do now? I need help. Please, anyone, any suggestions?
Click to expand...
Click to collapse
Sorry about that! Looks like the touchscreen is damaged or faulty! Send it back to repairs! Happened to me but i had no warranty
Note: Next time post in android Q&A section
Digitizer
Your digitizer failed to respond, therefore, you have to send it for repair unfortunately.
On a sidenote, you posted this in the wrong section. Please be careful with this the next time you start a thread
Well thats odd.. I am facing the exact same problem since today! And ive read on a
number of sites that this is caused by the excessive use of the end-call button (screen on / screen off)..
Sounds plausible as my HD2 is dated from december 2009..
In my case the touch screen works fine after I take out the batterij and reboot.
But as soon as I use the end-call button I am facing problems..
A quick workaround is to install "screen off and lock" from market and place
a shortcut on you homescreen to turn off your display and NEVER use the
hardware end-call button again.
Or send the HD2 to HTC repairs and wait 2~4 weeks or worse..
Edit: Found another trick that actually works.
"The digitiZer is under the hangup button. press the button bit hard till it nudges the digitiser a little. it worked for me."
source: http://www.htcphones.net/htc-hd2-problems-with-touchscreen/
The had the same problem happen to me. I had hspl and android on it so I flashed the stock wm6.5 rom and took it to T-Mobile where they were able to get the touch screen to respond to touch. Since then, I've reflashed mdj's cm7 android and no problems. But I agree, I believe the red/end call key is the blame.
Sent from my HTC HD2 using XDA Premium App
Does anyone do Searches anymore? I posted about this already:
http://forum.xda-developers.com/showpost.php?p=12105680&postcount=1
marufkth said:
Hi everyone,
I am using HD2 more than 1 year. I used SD version android in my phone. After few month, my phone freeze in android also in WM platform. All hard keys are working but no response in touch. Even cant unlock the phone when phone starts.
Then I sent it to HTC service in sweden. They repair it and sent me back.
After few days, I am facing the same problem. Even I have installed HSPL (1,2,3,4), updated radio. Also Installed NAND Android.
Now its starts with android but no touch key works at all. (All hard keys working). What can I do now? I need help. Please, anyone, any suggestions?
Click to expand...
Click to collapse
Send it back to service center.
As I'm told since mine been in twice to the repairs for the same error, we have 2 years warranty on HTC devices in Sweden.
CaCtuZ123 said:
Send it back to service center.
As I'm told since mine been in twice to the repairs for the same error, we have 2 years warranty on HTC devices in Sweden.
Click to expand...
Click to collapse
Thank you all.
@ CaCtuZ123 (sweden).
thank you for your advice. Did they (Anovo Nordic who is responsible for HTC in sweden) your phone or they just fixed it?
Coz last time, I sent it to them (service center) and they just fixed it. Now I am afraid to send it, maybe they will just fix it and I will get trouble again.
So I bought my Play off ebay, and have been very happy with it and despite being somewhat confused by how the phone works and despite being a computer savvy person (I haven't owned a cell phone in over 10 years though) I do have my phone rooted and have some cool stuff going on. So thanks xda for that..
I do want to ask some Qs on how everything works as far as bootloader ROM radio, sim locked, etc, but first things first - the SQUARE button has stopped working. It no longer works in any apps.. everything else seems okay, so it seems it is a hardware problem. So the info I am looking for is:
1)I am willing to open and fix it if it is just a bad trace and the traces aren't microscopic, should I consider it? ( I can solder - well)
2)This is from ebay, should it still be under warranty via Sony?, should I send it to them? (having trouble finding info on the web on RMAs)
3)I have flashed it with UK generic and rooted, I suspect it is sim locked (rogers)
a) Could this problem be software related (I am 99% sure it is not).
b)Should I revert everything to stock if I send in for warranty? How do I do this?
Very strange - it is not a hardware issue I think.. can someone shed any light on this..
Square button is non responsive in Bruce Lee, Star Battalion and snes9x EX but it does work in SNESator Lite. Seems it is not a hardware issue - I have broken something.
i say re-format your phone.
FYI I used root toolbox to delete the cache on some apps that seemd like it may help, like com.sonyericsson.capabilites and it fixed the issue. I wiped the cahce for a few apps, nit sure which one did it.
So I really hope that someone can help me here as I seem to have a big problem... I'll try to write this out from the beginning...
Ordered my phone from Hong Kong. It is a D802 model. 3.4.0 kernel, d80210b software 32gb (likely the HK version right?). I knew that it was upgradeable to kitkat and so I downloaded the LG mobile support tool and plugged in my phone. I set the country and region to UK and set it to upgrade the software. Then I let it do what it does. At the end of the process the phone was stuck in bootloop on the LG screen with the indicator light switching between blue and green.
I then tried to fix it using the LG flashtool, but it wouldn't go into download mode and went to fastboot. I figured that it was stuck in fast boot and so I did the laf.img fix that is out there to try to restore download mode. The laf.img file I used was for a 16gb D802, not a 32gb like mine. I'm wondering if that is what created the issue that I have. Anyway, this allowed the phone to start in download mode and from there I flashed the software to Hong Kong d80210b 32gb.
This is where I noticed the big problem that I am currently experiencing and need help with. My phone screen does not register my touches in the right places. If I try to tap a location on the screen (an onscreen button) it will register the touch somewhere else completely. I thought that it might be an android version issue, but I upgraded to European open D80220D_00 (it doesn't seem to specify 16gb or 32gb) using LG flashtool 2014 and the issue remains the same.
I am unable to use the phone completely and I assume that the issue is deeper than the android version. I would really like to resolve this issue somehow. Does anyone have any idea? I'm thinking that if I could force a complete re-install of everything that might fix it. I was told by a useless LG rep (over the phone) that I would have to give my phone to my service provider and have them send it off to a technician to re-install the software, but I figure anything they can do I can do as well... right?
Any help would be appreciated.
Thank you!!
Seriously, all this knowledge and no one can offer me any help? Is there maybe some driver on the phone that is bad? Where would I find that? How would i replace it with a good one? Do I replace the Kernel? I don't really know how to go about this. Any help would be great.
ParticleDragon said:
Seriously, all this knowledge and no one can offer me any help? Is there maybe some driver on the phone that is bad? Where would I find that? How would i replace it with a good one? Do I replace the Kernel? I don't really know how to go about this. Any help would be great.
Click to expand...
Click to collapse
You may not see the replies you want because alot of times your questions have already been answered and some of us have moved on to other phones etc and no longer visit these forums.
Search....
Your problem sounds like a faulty digitizer
I appreciate the response and info.
As far as searching goes, I did, for hours. I spent my long weekend here and all over the web looking for a solution with any possible number of keywords. I didn't come up with anything.
Faulty digitizer would make sense, although it appeared to be working prior to the upgrade... I would be happy for a faulty digitizer as that should be covered under warranty.
Thanks,
Mike
so sorry to burst your bubble but i don't think its hardware prob i have the same prob as you , ppl say update ur touch S/W and i know u cant cos u cant even dial 3845#*802# to do it , i also spend 2 days trying to fix it with no luck
Hi,
The Z, S and settings key on the board aren't working on my girlfriend's phone any more. Any presses around that area in any app doesn't register either (ie it makes unlocking the phone tricky too)
She's running some custom ROM on 2.2. I have no idea what it is sorry and I'm not sure how to figure it out (it uses some HTC IME Mod for the keyboard if that helps) and I'm just wondering if it's worth losing all of her messages etc and the hassle of trying to install another custom ROM onto it? Or if it's very likely a hardware fault?
Thanks
Ty to test screen with some app like mobileuncle tools but i think that the problem is in hardware,..so repare it.