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I was looking to purchase a Samsung Galaxy SII i9100 (U.K. version) but I know that Samsung won't honor the warranty since its a not a U.S. phone.
I was reading some old threads on this about how for $94 Squaretrade will insure your phone for $600 for two years but some people said they would cover it and some said they wouldn't...
Then I got this directly from Squaretrade's website:
"Coverage Details
2 years of coverage: The SquareTrade Smartphone warranty covers your Smartphone for up to 2 years, starting on the date of purchase.
Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g., battery no longer charging or other hardware failures) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse."
This scared the hell out of me, I've never used Squaretrade before. Lets say something goes wrong and I contact them for support... wouldn't they just say "sorry we only cover out-of-warranty repairs you need to go to Samsung U.K. since you have a 1st year warranty through them" ???
Kind of a big purchase (over $600) so I need to be sure that I am covered before pulling the trigger
Also does anyone know the general cost of shipping a galaxy s i9100 from the U.S. to the U.K. for samsung to repair it?
Thanks for you help I really appreciate it.
P.S. in case anyone says to search I already looked through both of the U.S. warranty threads and didn't find an answer
If you a buy a phone in its country of intended sale from an authorized Samsung dealer it's covered by Samsung's two-year global warranty. So if you buy it in the UK and have it shipped to the U.S. it'll be covered as you'll have a receipt from the UK in GBP. Expansys-USA also sends phones they sell in the U.S. back to the UK for repair through their office there. Now that the phone's being sold in the U.S. there's a good chance you could get a UK phone under warranty repaired here. Samsung's very strict and requires a receipt and/or a credit card statement before they repair a phone under warranty. They also have a DB of serial numbers that show which phones were sent to which resellers. Their warranty system is hard to scam.
SquareTrade does cover gray market phones. This is from their T&C:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
And yes, assuming you get your phone from the UK or from Expansys-USA, SquareTrade only covers what the manufacturer doesn't. But if you crack the screen or cause damage to the phone that Samsung woudn't cover it's still good to have SquareTrade as a back-up.
Owning a gray market phone is a pain in the ass if something goes wrong. If it has to be repaired in the UK you'll be without for a couple of weeks. If you want the safety and security of carrier insurance and swaps for defects stick with an American version.
BarryH_GEG said:
If you a buy a phone in its country of intended sale from an authorized Samsung dealer it's covered by Samsung's two-year global warranty.
Expansys-USA also sends phones they sell in the U.S. back to the UK for repair through their office there.
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Click to collapse
So if I purchase through Expansys-USA that means I still have the 2 year (or is it 1 year since it was bought from a Expansys branch in the States?) warranty and if anything goes wrong I send it to their U.S. branch which then forwards it to their U.K. branch to get repaired?
Is there any sort of warranty f.a.q. on Expansys website that says this in writing that I can print out? I looked on their website and found nothing detailing this U.S. to U.K. forwarding process and don't wan't to have something go wrong and then later on an Expansys-USA rep that doesn't know much telling me "Ooooh no sir, we don't do that... you have to go through Samsung U.K. yourself to get repairs"
BarryH_GEG said:
Owning a gray market phone is a pain in the ass if something goes wrong. If it has to be repaired in the UK you'll be without for a couple of weeks. If you want the safety and security of carrier insurance and swaps for defects stick with an American version.
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Gezz why the heck does Samsung make it so hard for Americans? You'd think they would want to make it easier for potential customers to buy their products that make them money instead of blacklisting the product from warranty and turning sales away
ap3604 said:
So if I purchase through Expansys-USA that means I still have the 2 year (or is it 1 year since it was bought from a Expansys branch in the States?) warranty and if anything goes wrong I send it to their U.S. branch which then forwards it to their U.K. branch to get repaired?
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In essence, Expansys is your warranty. I'm guessing they act as middle-man for the life of the Samsung warranty which, internationally, is two years. You really need to check with them.
Is there any sort of warranty f.a.q. on Expansys website that says this in writing that I can print out? I looked on their website and found nothing detailing this U.S. to U.K. forwarding process and don't wan't to have something go wrong and then later on an Expansys-USA rep that doesn't know much telling me "Ooooh no sir, we don't do that... you have to go through Samsung U.K. yourself to get repairs"
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E-mail their sales group and ask them to send you an e-mail confirming their policy. If you want to buy the phone in the UK, Handtec, Clove, and CleverBoxes all ship to the U.S.
Gezz why the heck does Samsung make it so hard for Americans? You'd think they would want to make it easier for potential customers to buy their products that make them money instead of blacklisting the product from warranty and turning sales away
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The U.S. carriers are their bread and butter. They'd rather funnel all their sales through them rather than compete by selling unlocked phones direct.
Easy...
ap3604 said:
I was looking to purchase a Samsung Galaxy SII i9100 (U.K. version) but I know that Samsung won't honor the warranty since its a not a U.S. phone.
I was reading some old threads on this about how for $94 Squaretrade will insure your phone for $600 for two years but some people said they would cover it and some said they wouldn't...
Then I got this directly from Squaretrade's website:
"Coverage Details
2 years of coverage: The SquareTrade Smartphone warranty covers your Smartphone for up to 2 years, starting on the date of purchase.
Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g., battery no longer charging or other hardware failures) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse."
This scared the hell out of me, I've never used Squaretrade before. Lets say something goes wrong and I contact them for support... wouldn't they just say "sorry we only cover out-of-warranty repairs you need to go to Samsung U.K. since you have a 1st year warranty through them" ???
Kind of a big purchase (over $600) so I need to be sure that I am covered before pulling the trigger
Also does anyone know the general cost of shipping a galaxy s i9100 from the U.S. to the U.K. for samsung to repair it?
Thanks for you help I really appreciate it.
P.S. in case anyone says to search I already looked through both of the U.S. warranty threads and didn't find an answer
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Click to collapse
Simple, throw it into the toiled before claiming the insurance.
If I buy the international GT-P6800, will Samsung USA cover the warranty?
Just bought this:
http://www.integrontech.com/Samsung-Galaxy-Tab-7-7-P6800-3G-Unlocked-Silver-p/sam-p6800-16gb-s.htm
It's on it's way here... but with all the screen issues everyone seems to be having, I def don't want this thing with no warranty.
I didn't even think about that when I bought it... now i'm considering just returning it before opening it up... don't want to get screwed down the road without a warranty.
I had a bad experience with this.. long story short they didnt...
Sent from another Galaxy...
Tab 7.7 GT-P6800
The more I read, the more it seems they won't honor their warranty in the US.
I could always Squaretrade it... but I wary of the support I would actually receive.
I contacted USA Samsung about warranty. I didn't really get the answer I wanted but they did do a little better than no warranty at all.
Could probably just use a forwarding service. I wonder if I prepaid envelope sent to their UK facilities would work?
Samsung's response:
Dear Casey,
Thank you for contacting Samsung.
Unfortunately, as the product was purchased in the uk, the warranty is only valid at uk service centres.
However, if you had a friend within the UK, who could deliver and collect your product, then deliver it back to you, we would be happy to fix or service the product where necessary.
Hope this helps.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Chris
Online Support Team
SAMSUNG Customer Support Centre
Need to contact the Samsung Customer Support Centre?
…by EMAIL using the link below and we aim to answer your email within one business day
https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionProduct.jsp?SITE_ID=31
…by TELEPHONE during our opening hours Monday – Saturday, 9am – 6pm
UK customers 0330 SAMSUNG (7267864)
EIRE customers 0818 717100
…by LETTER and we aim to acknowledge your letter within one business day of receipt
Samsung Customer Support Centre
PO Box 479
GATESHEAD
NE9 9BJ
United Kingdom
That's a huge gamble...
Sent from another Galaxy...
Tab 7.7 GT-P6800
Is there any chance a person in the U.S. can get warranty service from Samsung even if its the international version?
I want to get the international version instead of the att version but I'm worried about if something goes wrong I'd be screwed
p.s. searched for "warranty" but no results.
ap3604 said:
Is there any chance a person in the U.S. can get warranty service from Samsung even if its the international version?
I want to get the international version instead of the att version but I'm worried about if something goes wrong I'd be screwed
p.s. searched for "warranty" but no results.
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I highly doubt it, in case of a repair or exchange you would have to sent it in to the seller you bought the phone from for warranty, or have it fixed in the US and pay for it yourself..
You're on your own, unfortunately. Samsung will not help you. That's part of the risk with international models in the US. FWIW, I've never ever had an issue that required warranty service, on any phone (and I've owned like 20).
FWIW Handset insurance thru AT&T covers any phone as long as you use their carrier. The deductible for the Note 2 is $199.
Sent from my GT-N7100 using xda premium
Guys just read the Samsung warranty terms. As long as it was purchased and used in your own country, it doesn't matter where it was made our where your vendor ordered it from.
"This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the Canada, and does not include transportation, installation, removal or reinstallation. To receive warranty service, the purchaser must contact Samsung for problem determination and service procedures. Warranty service can only be performed by a Samsung authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to Samsung or Samsung's authorized service center. Transportation to and from the service center is the responsibility of the purchaser."
In fact, I use to work for an electronics distributor, and often if manufactures were short (I.e. Epson) , they would send us English only models (rather than English/French) or English/Spanish (u.s product) to fill orders.
If it was made by them, then they have a legal obligation to repair it.
Sent from my Galaxy Note 2 using Tapatalk 2
So that means if purchased in the U.S. and used in the U.S., newegg specifically, then Samsung should cover it?
gandalf21502 said:
So that means if purchased in the U.S. and used in the U.S., newegg specifically, then Samsung should cover it?
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If they don't, then you'd have grounds to sue.
Sent from my Galaxy Note 2 using Tapatalk 2
If you live in the U.S. and buy an International version, you have to register it under the Samsung retail country it was intended for; i.e. if it was bought in the U.K., you would go to Samsung.co/uk Once it is officially registered with them, you then have to send it overseas to have it fixed. I had to do that with my Samsung Galaxy Tab.
I called AT&T and T-Mobile here in the U.S. first since I was using their sim cards, but they said that they didn't have the necessary software to fix an International version and I would have to send it to Samsung Service Centre. They third party it out to another company and they "lost" it for about 2 months. I finally got it back about 2 1/2 months later. Several phones calls and emails to them and UPS and about $250.00 in shipping(I sent it expedited) and then the charge of about $100.00 to fix a then "bricked" phone, I got it back!
I think if you buy from some places, they do offer warranties through a third party, so it might be better to go that route.
It seems that the only viable option to cover the International version is through third party coverage.
newegg.com is offering a one year coverage for $59.99 from a vendor called servicenet.com.
Does anyone know of any competing services, for either better price or coverage?
Reuven007 said:
It seems that the only viable option to cover the International version is through third party coverage.
newegg.com is offering a one year coverage for $59.99 from a vendor called servicenet.com.
Does anyone know of any competing services, for either better price or coverage?
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I bought that warranty, on sale at the time for $46. I was wondering how good they actually are at servicing the phone? Nice thing compared to Squaretrade is there is NO deductible!
EP2008 said:
If they don't, then you'd have grounds to sue.
Sent from my Galaxy Note 2 using Tapatalk 2
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lol lawyers itt
Nobody is successfully suing anybody. International phones were never intended to be sold in the US. End of story. If you live on Mars and get an international unlocked phone from Newegg, you can't just go and sue Samsung because they originally produced the product for, say Brazil when you are a mars resident. They will say "you need to be a Brazilian resident for warranty coverage since this device was produced for and intended for Brazil." and that will be the end of it. You are not a resident of Brazil so end of warranty claim attempt.
You will sit on mars with a broken phone and no help. Had you purchased a phone intended for Mars, you would then have a 12 month warranty. You did not do that therefore you have zero warranty.
End of legal proceedings.
But by all means, everyone should go sue everyone. Git em boys!!
ericshmerick said:
lol lawyers itt
Nobody is successfully suing anybody. International phones were never intended to be sold in the US. End of story. If you live on Mars and get an international unlocked phone from Newegg, you can't just go and sue Samsung because they originally produced the product for, say Brazil when you are a mars resident. They will say "you need to be a Brazilian resident for warranty coverage since this device was produced for and intended for Brazil." and that will be the end of it. You are not a resident of Brazil so end of warranty claim attempt.
You will sit on mars with a broken phone and no help. Had you purchased a phone intended for Mars, you would then have a 12 month warranty. You did not do that therefore you have zero warranty.
End of legal proceedings.
But by all means, everyone should go sue everyone. Git em boys!!
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Not sure what your point is.
Samsung CLEARLY states that as long as the phone was purchased and used in the country where is warranty is being claimed, then they'll fix it.
Your mars example is stupid, since Samsung doesn't have an office on Mars
Sent from my Galaxy Note 2 using Tapatalk 2
really depends on the situation. but don't expect anything.
-call them describe your situation, maybe tell them you are relocated oversea after you bought a phone
-file an complaint
Samsung sell different phone in different country. you have an att phone broke and you want it be repaired in Uk, not a chance.
I don't know about other import retailers, but if you purchase an imported Samsung device from Negri Electronics, Samsung will honor the warranty regardless of where you live. The only stipulation is that you include your proof of purchase from Negri Electronics when you submit your claim. Alternatively, you can send your device into Negri and they will forward it to Samsung for warranty service. Just an F.Y.I.
Sent from my GT-N7100 using XDA Premium HD app
I have a hobby is cell phone/mania (I changing phones every 3-4 weeks)
Long time ago I bough Galaxy Note (exynos). Then that phone appeared in US but it was different- Snapdragon. I did hardbrick (I was one of the first before the mass epidemic).
I call to samsung US they sad your phone from Europe we got different here. (call to europe)
So I called there, they sad you located in US, we can't help you.
(after hard brick my motherboard was ****ed, no one fixed).
But here is different. We got same SPECS !!!!
Chance is 50/50
Best bet is third-party coverage.
On my GN1, I went with Securranty.
This time around I went with Negricare.
2-year plan on either is about $95. Both cover lost/stolen in addition to accidental damage and defect/malfunction. Deductible is $75 on Negricare.
The reason I switched companies is that I could not get ANYONE at Securranty to return a simple email inquiry. That doesn't bode well for if/when there is a problem and I need prompt resolution.
My Verizon 10 has formed a yellow band on the right side of the screen. I would like to send it in for repair, but I bought the phone second hand and am not using it on the verizon network.
1) Would Verizon accept my warranty claim without a receipt or VZW account?
2) Would HTC repair it under warranty as if I bought it from them?
3) if the answer to 2) is no, would HTC repair it at a cost, and does anyone know how much a screen replacement costs?
Getting in touch with the original owner is not possible either. Any help would be appreciated!
Update: Just finished speaking with htc, they will accept my warranty claim directly! Hope they don't surprise me with a cost quote now!
Verizon won't do anything for you. The only way they would is if you are the original purchaser, in which case they will replace the device if it's within the manufacturer's 1 year warranty. HTC *might* do something for you, but I'm not too knowledgeable on their warranty policy. There's a good chance they will restrict warranty service to the original purchaser, or tell you that since it's a Verizon phone, you'll have to go through them. HTC does offer a one-time "uh-oh" protection, but that's limited to people who purchased their phone through HTC.com.
You can try it yourself, the digitizer runs around $70 on eBay, but it isn't a simple repair. Otherwise, most screen repair services charge in the $150-$200 range.
Here's the HTC warranty information. It looks like you'll want to have the phone 100% stock with locked bootloader and s-on. http://dl4.htc.com/Web_materials/Ma...evA.PDF?_ga=1.178459428.1435750642.1485623721
From the Warranty disclosure:
"A copy of the original invoice, receipt or bill of sale for the purchase of the Product or Accessory. You
must present a valid proof of purchase upon making any claims pursuant to this Limited Warranty. If no valid proof of purchase is supplied and the Product or Accessory was manufactured more than fifteen (15) months prior to the date the claim is made, HTC has no obligation to provide support under the Limited Warranty."
pastorbennett said:
Verizon won't do anything for you. The only way they would is if you are the original purchaser, in which case they will replace the device if it's within the manufacturer's 1 year warranty. HTC *might* do something for you, but I'm not too knowledgeable on their warranty policy. There's a good chance they will restrict warranty service to the original purchaser, or tell you that since it's a Verizon phone, you'll have to go through them. HTC does offer a one-time "uh-oh" protection, but that's limited to people who purchased their phone through HTC.com.
You can try it yourself, the digitizer runs around $70 on eBay, but it isn't a simple repair. Otherwise, most screen repair services charge in the $150-$200 range.
Here's the HTC warranty information. It looks like you'll want to have the phone 100% stock with locked bootloader and s-on. http://dl4.htc.com/Web_materials/Ma...evA.PDF?_ga=1.178459428.1435750642.1485623721
From the Warranty disclosure:
"A copy of the original invoice, receipt or bill of sale for the purchase of the Product or Accessory. You
must present a valid proof of purchase upon making any claims pursuant to this Limited Warranty. If no valid proof of purchase is supplied and the Product or Accessory was manufactured more than fifteen (15) months prior to the date the claim is made, HTC has no obligation to provide support under the Limited Warranty."
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Thanks, everything that you said is about what I was expecting myself. But htc surprised me by accepting it as an in-warranty claim. We'll see how it goes.
Tarima said:
Thanks, everything that you said is about what I was expecting myself. But htc surprised me by accepting it as an in-warranty claim. We'll see how it goes.
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That's good to hear. I'd wager it's because the date of manufacture is well within the 12 months, since I don't think the HTC 10 has even been out a year. It says a lot about a company that they're honoring their warranty when, technically, the don't have to.
That's awesome and it definitely says a lot about what type of company HTC is. They have been my go to for years and I'm so happy to continue backing them when they make business decisions like these.
LakesideWiseman said:
That's awesome and it definitely says a lot about what type of company HTC is. They have been my go to for years and I'm so happy to continue backing them when they make business decisions like these.
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True, I was also impressed when I had my m7 and they offered to fix my purple-tinted camera for free way after the warranty was over (I didn't go for it because they said I would absolutely have to pay to fix my screen at the same time even though I didn't want to). But I've also heard bad things about their customer service (for example at the launch of the 10). This is my first time dealing with a warranty claim with HTC so I'll cross my fingers it goes well.
Update for anyone in a similar situation: HTC replaced the screen and shipped the phone back to me from Texas to Montreal, Canada overnight at no charge. The whole process including my own shipping took only 8 days, pretty impressive. And not a single dent/scratch or other trace of the repair. Very impressed with this service.
Only downside is having to pay 40$ shipping with insurance for a faulty device, but considering I didn't have a receipt I won't complain too much here!
I bought mine via craigslist. Warranty is still good for another year but it was not transferred to me. How can I convince Google to send me an unlocked bootloader? Phone is in perfect condition with everything working. Came with original box.
So you are basically asking us how to defraud Google?
fiffan86 said:
So you are basically asking us how to defraud Google?
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And is not it necessary for Verizon to ask for an unlock? I'm also interested in this
Should have bought a unlocked version to start with.
godrick15 said:
I bought mine via craigslist. Warranty is still good for another year but it was not transferred to me. How can I convince Google to send me an unlocked bootloader? Phone is in perfect condition with everything working. Came with original box.
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A warranty replacement will most likely end up giving you the same device but refurbished as the purpose of warranties is to fix your device/item with the exact one but without the defect.
To me it looks like your asking if google can give you a non-verizon one in exchange for your Verizon edition. That's not how a warranty exchange works. As much as I would like to change the color of my 2 XL, I'm stuck with what I CHOSE.
Why not try calling Google themselves and ask them so you can speak with them directly?
Travisdroidx2 said:
Should have bought a unlocked version to start with.
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I hate this answer bro. No offense. Not everyone can afford $900 upfront. And their finance option isn't that easy to get approval.
slogar25 said:
I hate this answer bro. No offense. Not everyone can afford $900 upfront. And their finance option isn't that easy to get approval.
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You can get an unlocked one for the same price as the Verizon model.
It doesn't make it okay to buy a red car through a private seller and then ask the dealer to give you a blue one because you don't like the blue, although the red one is perfectly fine. He chose the Verizon one, he's stuck with it.
richii0207 said:
You can get an unlocked one for the same price as the Verizon model.
It doesn't make it okay to buy a red car through a private seller and then ask the dealer to give you a blue one because you don't like the blue, although the red one is perfectly fine. He chose the Verizon one, he's stuck with it.
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Point taken. Your previous statement had nothing to do with his situation. He bought it off of Craigslist because I'm assuming didn't want to pay out right for it from Google. And Verizon doesn't sell unlocked ones. Like I said I have good credit and still couldn't get approved through Google financing but because I'm a Verizon customer in good standing all it took for me was to walk in the door
godrick15 said:
I bought mine via craigslist. Warranty is still good for another year but it was not transferred to me. How can I convince Google to send me an unlocked bootloader? Phone is in perfect condition with everything working. Came with original box.
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Click to collapse
The warranty on the device is valid only for the person who originally bought it. Since you are not the original buyer, the warranty is null and void. Requesting an exchange because of the bootloader being locked would not be honored even if you were the original purchaser of the device; bootloader locking is not a defect.
You're not going to be able to convince Google to swap devices. So, you either deal with what you have, or sell it on Swappa and get something else.
What have we learned from this boys and girls? Never to buy smartphones off Craigslist. Because if you get lucky, you just end up not being able to unlock a bootloader. If you get really lucky, the IMEI is blacklisted and the police confiscate the device because it was stolen, leaving you out of pocket the amount you spent, with nothing to show for it.
I very much made this mistake in Australia with getting a nexus 6P... It had the horrendous battery issue and the person I bought it off would NOT give me a receipt... So even though the phone was under warranty... It was null and void. I made numous calls to google... To the place the device was bought from... But they couldn't do anything. I bought myself a pixel xl 2 and I got the guy to give me the receipt and proof of purchase. You will not be able to swap the device for an unlocked model... If you have the receipt and it needed to be replaced, they would give you the exact same model/locked to Verizon. Even if it would not a new device... Sorry mate, you are out of luck indefinitely
nevermind....
godrick15 said:
I bought mine via craigslist. Warranty is still good for another year but it was not transferred to me. How can I convince Google to send me an unlocked bootloader? Phone is in perfect condition with everything working. Came with original box.
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Click to collapse
Strephon Alkhalikoi said:
The warranty on the device is valid only for the person who originally bought it. Since you are not the original buyer, the warranty is null and void. Requesting an exchange because of the bootloader being locked would not be honored even if you were the original purchaser of the device; bootloader locking is not a defect.
You're not going to be able to convince Google to swap devices. So, you either deal with what you have, or sell it on Swappa and get something else.
What have we learned from this boys and girls? Never to buy smartphones off Craigslist. Because if you get lucky, you just end up not being able to unlock a bootloader. If you get really lucky, the IMEI is blacklisted and the police confiscate the device because it was stolen, leaving you out of pocket the amount you spent, with nothing to show for it.
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Warranty on pixel 2 does not even go by the owner. It goes by the imei. So long as that number is not out of warranty from the original date of purchase and the phone has not been blacklisted by verizon or google the warranty is not void. They will only ask your name and address and such if they are going to send a replacement. They will ask for a first name when tou are first begin to conversate with them, but will not ask full name unless they are going to replace phone.
They will not do it just to unlock your bootloader. There needs to be a legitimate problem with the phone.
@smartymcfly: Google makes a copy of the device warranty available on their support pages. The Pixel 2 XL warranty reads, in part...
This Limited Warranty is only valid and enforceable in locations the Phone is sold and will apply only if you purchased your Phone from Google or its authorized resellers.
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The OP did not buy the phone from Google, Best Buy, Verizon, or any other authorized reseller and thus the warranty is null and void. The only value the IMEI has is determining the phone's date of manufacture. The warranty however starts on the date of purchase, which could be months later.
Strephon Alkhalikoi said:
@smartymcfly: Google makes a copy of the device warranty available on their support pages. The Pixel 2 XL warranty reads, in part...
The OP did not buy the phone from Google, Best Buy, Verizon, or any other authorized reseller and thus the warranty is null and void. The only value the IMEI has is determining the phone's date of manufacture. The warranty however starts on the date of purchase, which could be months later.
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This is not true because many phones are purchased by one person and given or purchased by another. I know this because I purchased a phone for my sister with my credit card and then she paid me for it, so she bought it from me and she had to send it in for an RMA.
When you call google they want imei number. That is what detirmines if a phone is under warranty or not. Google uses imei to verify the phones end of warranty date.
Think about the process if younhave ever RMAd a device that was google nexus or pixel. They want the imei number and then only ask for your full name when they ask for a mailing address.
While what you say is true, the truth is not always black and white.
smartymcfly said:
While what you say is true, the truth is not always black and white.
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In your case you bought direct from Google and gave the device as a gift, even if you did get paid back, which is why the warranty still applied to your phone. The OP bought his secondhand, off Craigslist. The moment money exchanged hands the warranty became null and void. The OP pointed out the warranty did not transfer over in his opening post. He therefore must have contacted Google, who then told him the warranty was invalid.
Google being liberal with the warranty does not invalidate its existence. We are all bound by its terms and conditions.
Strephon Alkhalikoi said:
In your case you bought direct from Google and gave the device as a gift, even if you did get paid back, which is why the warranty still applied to your phone. The OP bought his secondhand, off Craigslist. The moment money exchanged hands the warranty became null and void. The OP pointed out the warranty did not transfer over in his opening post. He therefore must have contacted Google, who then told him the warranty was invalid.
Google being liberal with the warranty does not invalidate its existence. We are all bound by its terms and conditions.
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Which means whoever the seller on Craigslist was probably wasn't the orinal owner with original receipt of sale. Or more than likely the imei isn't clear
That may be, but we simply don't know for sure. All we do know is that the OP's warranty is void. The warranty for the phone itself specifies that the warranty only applies if purchased from Google or one of its authorized resellers, e.g. Best Buy, Verizon, or Amazon. Since Craigslist is not an authorized reseller, the warranty is void, period.
On a side note, if you head to Google's support pages and start the process of a RMA, they require an order number. This is to ensure that the phone was purchased from Google or an authorized reseller. So is Google being nice and not verifying the phone was even purchased before authorizing the RMA, or are people simply omitting the fact the order number is required when mentioning that they received a RMA?
Strephon Alkhalikoi said:
That may be, but we simply don't know for sure. All we do know is that the OP's warranty is void. The warranty for the phone itself specifies that the warranty only applies if purchased from Google or one of its authorized resellers, e.g. Best Buy, Verizon, or Amazon. Since Craigslist is not an authorized reseller, the warranty is void, period.
On a side note, if you head to Google's support pages and start the process of a RMA, they require an order number. This is to ensure that the phone was purchased from Google or an authorized reseller. So is Google being nice and not verifying the phone was even purchased before authorizing the RMA, or are people simply omitting the fact the order number is required when mentioning that they received a RMA?
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Craigslist isn't a seller... As much as it sells stuff... If OP had got a receipt and signed into there name..legally the device is owned by them. But because they didnt. It's not even technically there's as no receipt was made or anything. If they wanted to they could report the device as stolen and there would be nothing you could do about it.
Which leads back to my life lesson about Craigslist in my first post in this thread.
Strephon Alkhalikoi said:
That may be, but we simply don't know for sure. All we do know is that the OP's warranty is void. The warranty for the phone itself specifies that the warranty only applies if purchased from Google or one of its authorized resellers, e.g. Best Buy, Verizon, or Amazon. Since Craigslist is not an authorized reseller, the warranty is void, period.
On a side note, if you head to Google's support pages and start the process of a RMA, they require an order number. This is to ensure that the phone was purchased from Google or an authorized reseller. So is Google being nice and not verifying the phone was even purchased before authorizing the RMA, or are people simply omitting the fact the order number is required when mentioning that they received a RMA?
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I got my P2XL from eBay... When i called Google about the AA issue, i even told them i got it from eBay, even emailed them the purchase receipt...
They still were going to RMA my phone and told me the warranty was still good. So I'm not totally sure if the see an eBay seller as an authorized dealer, but they surely treated it as such