[Q] Video Audio Problem - Nexus 6P Q&A, Help & Troubleshooting

Greetings,
Having an issue with my 6P. Stock firmware, running the May build, bootloader is unlocked but never rooted or anything. It's apparently been going on for 3 weeks without my knowing. Whenever I take videos, be it with the Google Camera app or any 3rd party app, I have audio problems. During playback I will just hear muffled static. However if I blow on the Mic on the rear of the phone, I can hear blowing noises. No other audio at all no matter if I scream or play loud audio towards the Mic. However, I can use Google Now voice recognition just fine, likewise audio in phone calls is reported crystal clear (at least no problems!) from the caller on the other end.
I have already tried clearing cache on the phone hoping it may be a software issue, I have no tried factory reset and wipe yet but will this afternoon and report back. I'm hoping it's a software error, but aware it may be a hardware issue. Has anyone had anything similar? If so, how was it resolved?

Confirmed hardware issue with microphone. Receiving replacement from Google. Factory restore didn't do anything.

Related

Mic issue? (muffled in video/audio chat).

Anyone experience any issues with Nexus 10 and its mic? I tested google voice and video chat with couple different people and they all had hard time hearing me. I had to talk louder than usual or even almost scream for them to hear me. They're reporting it always sounds muffled or the audio cuts off.
The video feed is coming in fine and I know my network connection isn't an issue. Wondering if anyone else is having similar issue and whether I should contact Google for a replacement.
Thanks!
Edit: Seems like I was able to figure out the issue. I removed the back panel and tested it and the audio is coming through fine. It seems the cover isn't aligned properly over the mic hole. I contacted Google and am getting it replaced.
bkforyou said:
Anyone experience any issues with Nexus 10 and its mic? I tested google voice and video chat with couple different people and they all had hard time hearing me. I had to talk louder than usual or even almost scream for them to hear me. They're reporting it always sounds muffled or the audio cuts off.
The video feed is coming in fine and I know my network connection isn't an issue. Wondering if anyone else is having similar issue and whether I should contact Google for a replacement.
Thanks!
Edit: Seems like I was able to figure out the issue. I removed the back panel and tested it and the audio is coming through fine. It seems the cover isn't aligned properly over the mic hole. I contacted Google and am getting it replaced.
Click to expand...
Click to collapse
So does it work now? My friend has just got one and whenever he calls me on Google Hanouts, his audio works for a few seconds, then gets muffled and choppy - I can't understand him at all......

No audio or voice with calls? Pls Help!

My sister has TMO S4 stock and for some reason she's loosing the ability to hear any call and no one can hear her either.
I went as far as to check the phone myself and it's not the hardware at this point.
I was able to record audio and play back no problem but all calls there was no audio, not even through the headphone jack.
However, I was able to playback audio such as music no problem, even recorded audio and playback through headphones without issues but not calls. Bluetooth worked but she doesn't like it, ugh.
I just had her do a factory reset thinking it might be something she downloaded that might be the problem. The audio seemed to work but now after about 2hrs it stopped again and this is before she even re-installed any apps.
Has anyone come across this issue? If so how did you fix it?
Thanks!
What apps did you install?
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
PhillyKing said:
My sister has TMO S4 stock and for some reason she's loosing the ability to hear any call and no one can hear her either.
I went as far as to check the phone myself and it's not the hardware at this point.
I was able to record audio and play back no problem but all calls there was no audio, not even through the headphone jack.
However, I was able to playback audio such as music no problem, even recorded audio and playback through headphones without issues but not calls. Bluetooth worked but she doesn't like it, ugh.
I just had her do a factory reset thinking it might be something she downloaded that might be the problem. The audio seemed to work but now after about 2hrs it stopped again and this is before she even re-installed any apps.
Has anyone come across this issue? If so how did you fix it?
Thanks!
Click to expand...
Click to collapse
This is Happend with me alot of time...
Just go to your music app and Play some music...
Then call again...
Your voice back...
It happens after every reboot, dont know what is the reason...
If it works...
Hit the thanks butten :sly::thumbup:

Microphone issue ( Maybe Noise Cancelling)

Hello guys, i'm facing a very annoying issue, since i updated zenfone 5 to lollipop, my microphone randomly and at most time, the microphone doesn't work, during a call the other side can't hear me, but if i put in speaker mode, the microphone works well, also in recorded videos or audio, there's no sound, curiously, if i speak near the upper mic hole, the other side can hear me with a low quality voice. In nexus 5 there's a similar problem, and if you change the "persist.audio.fluence.voicecall=" to true in build.prop the problem is solved, so I guess the issue is in microphone noise cancelling. I want to know if there's a way to solve this, where I can disable the noise cancelling, i searched in build.prop but i didn't find a option related to mic/noise canceling.
P.S. I already change the firmware from stock lollipop to shell rom 5.0 and did a full wipe and the problem persist.
Celo88xda said:
Hello guys, i'm facing a very annoying issue, since i updated zenfone 5 to lollipop, my microphone randomly and at most time, the microphone doesn't work, during a call the other side can't hear me, but if i put in speaker mode, the microphone works well, also in recorded videos or audio, there's no sound, curiously, if i speak near the upper mic hole, the other side can hear me with a low quality voice. In nexus 5 there's a similar problem, and if you change the "persist.audio.fluence.voicecall=" to true in build.prop the problem is solved, so I guess the issue is in microphone noise cancelling. I want to know if there's a way to solve this, where I can disable the noise cancelling, i searched in build.prop but i didn't find a option related to mic/noise canceling.
P.S. I already change the firmware from stock lollipop to shell rom 5.0 and did a full wipe and the problem persist.
Click to expand...
Click to collapse
HI,
maybe you fixed you problem yet (I'm sure you did after more than a year, but for other people having that problem).
Open claculator and type .12345+=
Go to BoardMic_Test
Make loud background noise for eg. from PC select one under youtube for phrase "industrial sounds 10 hrs"
Tap Start and talk to you phone.
Stop noise and listen results.
You may repeat procedure several times as results will satisfy you.
Try the same without noise, should be OK.
It works for me, no mic replacement, no software upgrade, no restarts, no restore factory defaults

Weird microphone issue?

I am familiar with how many people are dealing with microphone sound issues on their 6P, however mine is a little bit different. My phone had "slight" liquid damage that was repaired by replacing a few parts and drying out. Everything on the phone has been working 100% except for an issue with the microphone.
Initially, there was no sound being recorded on the phone at all, and so I decided to try replacing the daughterboard on the bottom of the phone (where one of the microphones is). Immediately I had sound being recorded again!
However, I have found that I will record sound only from a few particular instances.
This is what works:
Phone call microphone (not speakerphone)
General voice recording apps
Google Now / Assistant
This is what doesn't work:
Camcorder microphone recording
Speakerphone microphone
Hangouts / Duo video calling (will work if i set to 'headset' speaker as opposed to speakerphone)
I am assuming it has something to do with the other microphones on the device, whether they are failing or it has something to do with the noise canceling effects.
Has anyone experienced an issue similar to this on this device (or other devices) and found a solution?
The only other option would be to replace the entire motherboard that contains the other microphone (which happens to be about a $200 part, with new EVERYTHING)
Short of removing and resoldering a replacement 'mic' on that board, is there any software solutions?
I love this phone dearly, and it's especially sad that I cannot even record video of my baby daughter with sound.
Any help would be appreciated!
Thanks,
Nathan

In call speakerphone issue on Android 8.1

Hi,
I never had any issues with my 6P, but out of nowhere, observing since few days that my speakerphone whether be in regular phone call or whatsapp call is not working. However, audio plays fine otherwise in apps like youtube etc. I tried doing factory reset, and reflashing 8.1 stock, still didn't help.
I tried going to 8.0 Dec firmware but ended up in bootloop issue(which I never saw otherwise), so re-installed 8.1 Jan package.
This is driving me nuts not being able to use the device for whatsapp kinda calls.
Any help is greatly appreciated.
anyone please?
Do you mean people can't hear you or you can't hear them on speaker phone? If other apps are working, it's not speaker but mic problem.
I can't hear on speakerphone, others hear well.
krisnan1608 said:
I can't hear on speakerphone, others hear well.
Click to expand...
Click to collapse
I would do a complete wipe including internal (back up everything.) Then flash latest 8.1 with bootloader, vendor and radio through fastboot. If still doesn't work must be issue with hardware .
I have the same phone and the same problem. I doubt it's a hardware problem. I don't have a solution either as I've tried many things.
Same issue with mine, they haven't missed off the lines of code again, on speaker phone audio is only coming from 1 speaker.
I still have this issue, has anyone managed to resolve this.
Same issue here. I thought it was Bluetooth related until I tested it today with Bluetooth off. When making or receiving calls sometimes audio will not work at all thigh speaker phone or regular call audio out.
A temporary fix for me is turning speakerphone on and off a couple times then audio is usually recovered.
I noticed this typically happens when audio interruptions occur for instance your listing to Spotify via speaker or Bluetooth and then make a call causing an audio Interruption to switch to call audio from media audio.
Definitely not a hardware issue and very annoying hoping to have a phone for more than 2 years without so many issues.

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