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Hi all,
Got my phone a week ago today, the issue started the next day. It happens about 1-2 times per day. Ill lock the phone and when I go to unlock it later, the screen won't wake up. I have to yank the battery to get it active.
Has anyone else experienced this?
Sent from my T-Mobile G2 using XDA App
sounds like a software bug, its usually something you installed thats running in the background.
-You can try trial by error and try to detect which app is causing it
-Or, wipe the device and start fresh
I doubt it- I don't have much installed beyond stock, just a handful of items that I also ran on my G1.
How does one perform a factory reset on a G2?
Weaseal said:
How does one perform a factory reset on a G2?
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I was overthinking it and assumed this required bootloader/recovery - it's in the Privacy section of Settings.
lol, yup thats exactly where it is.
Let me preface this by saying this is my experience. I am passing this off to see if others are experiencing the same thing. I am not dissing this phone because I really like it.
I have seen more than 10 random reboots with this phone. The crazy part is when the phone reboots, I lose settings.... Like a lot of them. I recently experienced and my notification bar started malfunctioning where the settings would not pull up and I could not long press panels. I finally had to factory reset my phone.... After that, it rebooted again this morning while I was listening to the radio.
At this point I am going to have start a log to try to correlate where the problem might be.
This is very concerning. I have never experienced anything like this even with custom Roms.
Please let me know if anyone else is experiencing this.
Sent from my SM-G935T using Tapatalk
I've read that other people are experiencing this too. Hopefully mine doesn't come like this. I would recommend returning it and getting a new one. This is ridiculous that this is happening
Try removing all apps you installed and see if you cant pin it down to an app but if all said and done and phone is stock meaning you installed no additional apps and still see it happen then to me sounds like a Hardware problem and you should return it for a replacement.
anrchy666 said:
Try removing all apps you installed and see if you cant pin it down to an app but if all said and done and phone is stock meaning you installed no additional apps and still see it happen then to me sounds like a Hardware problem and you should return it for a replacement.
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Click to collapse
Unfortunately, I think you are right.
Sent from my SM-G935T using Tapatalk
I'm having the exact same issues. Once or twice a day, usually in USA Today or IHeartRadio, it reboots. Once I experienced that loss of settings also and had to factory reset. I'm going to return the phone.
Try wiping the cache partition
Sent from my SM-N920T using Tapatalk
rocolema said:
I'm having the exact same issues. Once or twice a day, usually in USA Today or IHeartRadio, it reboots. Once I experienced that loss of settings also and had to factory reset. I'm going to return the phone.
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I also experienced this in iHeartRadio... Do you use bluetooth?
Sent from my SM-G935T using Tapatalk
[email protected] said:
Try wiping the cache partition
Sent from my SM-N920T using Tapatalk
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Is there a way to do this on a non-rooted phone?
Sent from my SM-G935T using Tapatalk
Go into recovery mode with phone completely off .volume down+home button+power button.If that doesn't work factory reset and if that doesn't work return the phone or if possible reflash stock firmware through ODIN.
Sent from my SM-N920T using Tapatalk
Yes, I use bluetooth to listen to IHeartRadio. I tried clearing the cache thru recovery. It did not work.
rocolema said:
Yes, I use bluetooth to listen to IHeartRadio. I tried clearing the cache thru recovery. It did not work.
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Click to collapse
I have been watching watchespn for about an hour with my bluetooth headphones... No problem. I need to test iHeartRadio some more. With that said, I think there is a deeper issue here just because I've never seen settings get changed like that.
Sent from my SM-G935T using Tapatalk
My Bluetooth streaming was janky got this notification and restarted the phone. Problem gone. Dunno the relevance but this was a system notification
Just switched back to iHeartRadio on bluetooth, I was coming here to read a reply so I clicked the home button and rebooted.
Sent from my SM-G935T using Tapatalk
The beta version (6.0.0) of the IHeartRadio app seems to have fixed my reboot problem (which was happening on both bluetooth and earphone modes).
Update, it is still rebooting, even using the beta.
First reboot of the day. IHeartRadio and Bluetooth. I am already running 6.0.0 of the app.
Sent from my SM-G935T using Tapatalk
(note that I don't typically do iHeartRadio and Bluetooth on the weekends.)
Sent from my SM-G935T using Tapatalk
My experience was different. I didn't have any random reboot but I did get the phone just hang.
Before my Springbreak trip I was testing out a sport camera and downloaded an app that could remotely control the camera. Everything seemed to be working smoothly during the test. Then when I was done, I shut down the camera, turned off the phone and started packing up.
Then I needed to use the phone, so I turned it on.. it's turned on but I couldn't do anything, the screen was unresponsive.. I couldn't swipe or press anything... I attempted to reboot it... the power button still worked... the reboot menu came on but I couldn't press anything... I still could turn the screen on and off and brought up the reboot menu.. but jsut couldn't do anything with it..
Only one option was available which is to force it reboot by holding Power and Down volumne.
That was weird, especially on a brand new device.
I've seen it reboot a few times, and it is especially annoying when you are trying to show your device off and it reboots...in front of people...randomly. I am not sure if I want to return it just yet because it is a Touchwiz/android bug that I have experienced on other devices as well. It MAY be an app issue but I can't pinpoint it yet.
I was trying to launch my DJI Phantom app and it just hung/restarted - got stuck on tmobile screen and it wouldn't let me do a hard-reset! Had to wait a few mins and it recycled.
vnguyen972 said:
My experience was different. I didn't have any random reboot but I did get the phone just hang.
Before my Springbreak trip I was testing out a sport camera and downloaded an app that could remotely control the camera. Everything seemed to be working smoothly during the test. Then when I was done, I shut down the camera, turned off the phone and started packing up.
Then I needed to use the phone, so I turned it on.. it's turned on but I couldn't do anything, the screen was unresponsive.. I couldn't swipe or press anything... I attempted to reboot it... the power button still worked... the reboot menu came on but I couldn't press anything... I still could turn the screen on and off and brought up the reboot menu.. but jsut couldn't do anything with it..
Only one option was available which is to force it reboot by holding Power and Down volumne.
That was weird, especially on a brand new device.
Click to expand...
Click to collapse
This is exactly what happened to mine, I was going to return it and put it on the charger and it rebooted. Knock on wood, No problems since. I'm going to keep a close eye on this in case I need to exchange.
Yes, same here. Bluetooth headset with iHeartRadio makes the phone reboot and lose some settings. Maybe a bug with iHeartRadio and 6.0.1.
Using purenexus. On the april build. Noticed alot of background data being used by Android OS in stock settings app so I downloaded 'my data manager' to see if it would give me a more specific culprit.
It seems that every time I reboot my phone, com.quicinc.cne.CNEService uses around 100mb of data.
I usually reboot my phone at home on wifi so ive probably never noticed, but I rebooted my phone about 5 times when I was out the other day so it racked up like 500mb mobile data in a short time.
Anyone have this problem or know how to fix it?
1st screenshot is after 5 reboots on mobile data, stock settings app:
2nd screenshot is after 2 reboots on wifi, my data manger app.
Well I found a solution if anyone else runs into this. I tried turning off mobile data and turning it back on but the problem still persisted.
Finally, I turned off mobile data, power cycled the phone, then turned data back on. It's been fine since. No more Android OS background data usage when rebooting!
Must have been a weird glitch.
DSMRyan said:
Well I found a solution if anyone else runs into this. I tried turning off mobile data and turning it back on but the problem still persisted.
Finally, I turned off mobile data, power cycled the phone, then turned data back on. It's been fine since. No more Android OS background data usage when rebooting!
Must have been a weird glitch.
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Click to collapse
I have been having the same problem on the same ROM. I will try your suggestion. Hopefully it works.
deweylima said:
I have been having the same problem on the same ROM. I will try your suggestion. Hopefully it works.
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Click to collapse
Unfortunately the solution I posted only worked temporarily. Eventually the problem came back. I tried everything I could think of but nothing worked. I couldn't afford all the data usage so I ended up doing a clean install of pureNexus may update.
Idk if it would've helped but I didn't try reflashing my kernel first. I was on elementalx. What kernel you using?
DSMRyan said:
Unfortunately the solution I posted only worked temporarily. Eventually the problem came back. I tried everything I could think of but nothing worked. I couldn't afford all the data usage so I ended up doing a clean install of pureNexus may update.
Idk if it would've helped but I didn't try reflashing my kernel first. I was on elementalx. What kernel you using?
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Yeah the restart without data didn't work for me either. I am on stock kernel. Been trying to avoid a clean install but may need to do that as well. Odd that it seems to be so isolated. I could find very little online about this.
Same here. I was avoiding a clean install too.
did it work? having the same problem :crying:
qj303 said:
did it work? having the same problem :crying:
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I just dirty flashed the latest version. Seemed to solve the problem.
Sent from my Nexus 6 using XDA-Developers mobile app
I'm getting this on my Nexus 6P as well...completely stock, not rooted.
Has anyone found a solution, aside from a factory reset?
same issue: on Pixel
Huge amounts of data drained thru Android 7.1.2 on a Pixel that is only a few months old.
Never rooted.
Solutions welcomed...
every time i turn on or restart my phone, it will say android is starting.
is this normal to axon 7?
or is this a bug?
cho9736 said:
every time i turn on or restart my phone, it will say android is starting.
is this normal to axon 7?
or is this a bug?
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Do you have disabled any apps?
I have come across this in my LG G4 when i disable some stock apps....but haven't came across with Axon 7 (have disabled just some Google apps)
cho9736 said:
every time i turn on or restart my phone, it will say android is starting.
is this normal to axon 7?
or is this a bug?
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Click to collapse
That happened to me when I disabled the Google app. Had to factory reset the phone from stock recovery.
Sent from my ZTE A2017U using Tapatalk
DrakenFX said:
Do you have disabled any apps?
I have come across this in my LG G4 when i disable some stock apps....but haven't came across with Axon 7 (have disabled just some Google apps)
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yes i disabled the google play music, and movie&tv,hangout,and the touchpal keyboard
juanito81 said:
That happened to me when I disabled the Google app. Had to factory reset the phone from stock recovery.
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only way to fix it is to factory reset?!
cho9736 said:
only way to fix it is to factory reset?!
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Re-Enable TouchPal and hangouts and reboot twice and see if the starting still showing....
I'm saying twice cuz after enabling may show the screen for last time if re-enabling those apps were causing the screen to show
Why not try to just re-enable the apps and reboot again?
DrakenFX said:
Re-Enable TouchPal and hangouts and reboot twice and see if the starting still showing....
I'm saying twice cuz after enabling may show the screen for last time if re-enabling those apps were causing the screen to show
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ok thank you bro. I gonna try it
DrakenFX said:
Re-Enable TouchPal and hangouts and reboot twice and see if the starting still showing....
I'm saying twice cuz after enabling may show the screen for last time if re-enabling those apps were causing the screen to show
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Click to collapse
ok,I did it but it still showing android is starting
cho9736 said:
ok,I did it but it still showing android is starting
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You rebooted 2 times?
1st. Time i was sure it will show that screen,
2nd time is where you can or can't say if works
DrakenFX said:
You rebooted 2 times?
1st. Time i was sure it will show that screen,
2nd time is where you can or can't say if works
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Click to collapse
yes i did
DrakenFX said:
You rebooted 2 times?
1st. Time i was sure it will show that screen,
2nd time is where you can or can't say if works
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Click to collapse
If i just leave it like that，will it cause more problems to my phone though?
i don't wanna factory reset again
cho9736 said:
If i just leave it like that，will it cause more problems to my phone though?
i don't wanna factory reset again
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Click to collapse
Won't cause any problems while using it.
DrakenFX said:
Won't cause any problems while using it.
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Click to collapse
Oh my god,i reset my phone, and it still show android is starting
cho9736 said:
Oh my god,i reset my phone, and it still show android is starting
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Click to collapse
You FACTORY Reset? and still doing it on every reboot? That's weird
DrakenFX said:
You FACTORY Reset? and still doing it on every reboot? That's weird
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Oh...It happens when my first reboot, and then i did 2 reboots, it gone.
My G4 does this every time I power it on. Minor inconvenience.
DrakenFX said:
You FACTORY Reset? and still doing it on every reboot? That's weird
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Ahhhhhhh! After upgrade to b27 it appears again!
On 10/17/16 I took the OTA to take me from the July Security patch to the September security patch, with build number G935TUVU4APIA.
With in the first day of the update I experienced the phone freezing on the home screen, then rebooting. Later on I found it had rebooted while in my pocket (prompted for pin and system up time was minutes). Ever since over past 6 days it has become frozen and rebooted multiple times a day. Anywhere 2 to 5 times a day doing various different things.
I have tried clearing all system and app cache since after the update. Unfortantely that has not helped at all. So what I would like to know is anyone else on this build experiencing these reboots, or was before and fixed it?
I'm trying to determine if its a bug with this build, cause I will be really annoyed if I have to go through the trouble of a factory reset, then find out it didn't help cause its an issue with this specific build. If some other stock people can confirm this build is not rebooting for them I will give factory reset a try.
AndroidPurity said:
On 10/17/16 I took the OTA to take me from the July Security patch to the September security patch, with build number G935TUVU4APIA.
With in the first day of the update I experienced the phone freezing on the home screen, then rebooting. Later on I found it had rebooted while in my pocket (prompted for pin and system up time was minutes). Ever since over past 6 days it has become frozen and rebooted multiple times a day. Anywhere 2 to 5 times a day doing various different things.
I have tried clearing all system and app cache since after the update. Unfortantely that has not helped at all. So what I would like to know is anyone else on this build experiencing these reboots, or was before and fixed it?
I'm trying to determine if its a bug with this build, cause I will be really annoyed if I have to go through the trouble of a factory reset, then find out it didn't help cause its an issue with this specific build. If some other stock people can confirm this build is not rebooting for them I will give factory reset a try.
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Idon't have this build installed yet but the previous one and had the same issue, turned out to be my alarm clock plus app causing it to reboot on an alarm.
Sent from my SM-G935T using Tapatalk
Shrubby said:
Idon't have this build installed yet but the previous one and had the same issue, turned out to be my alarm clock plus app causing it to reboot on an alarm.
Sent from my SM-G935T using Tapatalk
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Dang that sucks, worse time for it to fail when its supposed to wake you up lol! Thanks or the suggestion but I don't think its app related since it happens on home screen, in app drawer, in chrome, and in my pocket with screen off. Unless its an app in the back ground. But I haven't installed any new in past 5 days apps that I would say are uncommon that aren't supported well.
Edit: I just checked. Since the OTA I did install 1 app the day after. The Nexia app for smart thermostat that came with my new furnace. I don't think thats it since I can recall at least 1 reboot after the OTA and before that app. But just in case I will uninstall that app for a couple days just to test. Thanks!
Shrubby said:
Idon't have this build installed yet but the previous one and had the same issue, turned out to be my alarm clock plus app causing it to reboot on an alarm.
Sent from my SM-G935T using Tapatalk
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I use I cant wake up alarm clock and experience that too. I am rooted but still keep the alarm clock because it rearms on reboot and still works. so no biggie for me
Sent from my SM-G935T using Tapatalk
I had a serious freeze/lock up last night. I am on the same build and NOT rooted. I even tried holding down the power button and the phone was unresponsive. Cap. keys stayed lit the whole time. After holding down for 45 sec or so it finally relented and rebooted. But this combined with random heat surges/ups really have me pissed.
Had the same issue. On u firmware now cuz i couldnt take it. One thing that seemed to help some was removing the sd card and wiping cache then rebooting. I let it run for a few hours then put in sd card. Seemed to help alot
I'm back to follow up with the results from uninstalling the only app I installed since the update. It actually almost went 24 hours without a freeze and reboot. I was starting to think it actually was the culprit. But then I had 2 freezes and reboot today. ��
So I have switched back to my Nexus 6P for a while. Thanks to those who also reported the same issue! Since other people are reporting the same issue it seems to be a bug in this build unfortunately. So here is to Samsung pushing out a fix soon. Until then I will be using my 6P. If they haven't fixed it in a couple weeks then I will probably flash to the U firmware too. What variant is the U firmware from anyways? The unlocked North America variant?
I installed the update and have been running it for the past four days with no problems to report thus far. If I get a reboot or any freezing I'll let you folks know. Perhaps try a factory reset.
Sent from my SM-G935T using Tapatalk
I get a reboot twice a day. Sometimes the phone will freeze while I'm scrolling through my internet browser or it will reboot if I'm using the SAMSUNG branded car charger and Google Maps at the same time. Other times it'll just randomly reboot out of nowhere.
This is extremely frustrating. T-Mobile recommended that I get an exchange and I did get an exchange and the same day it rebooted on me. I called complaining that it's not a hardware issue and they told me to exchange the phone again. Smh.
This sucks especially since I use GPS a lot. This phone was/is perfect before the update.
Sent from my SM-G935T using XDA-Developers mobile app
OuncE718 said:
I get a reboot twice a day. Sometimes the phone will freeze while I'm scrolling through my internet browser or it will reboot if I'm using the SAMSUNG branded car charger and Google Maps at the same time. Other times it'll just randomly reboot out of nowhere.
This is extremely frustrating. T-Mobile recommended that I get an exchange and I did get an exchange and the same day it rebooted on me. I called complaining that it's not a hardware issue and they told me to exchange the phone again. Smh.
This sucks especially since I use GPS a lot. This phone was/is perfect before the update.
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Yeah... Carriers need to train their employees to be able to know how to tell the difference between a hardware and software issue. For example if a user reports something didn't happen until a recent update, then that should be an automatic sign to not waste that customers time with a pointless exchange.