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Well, When I arrived to my home to lunch today I was to check my Touch to send a message and I saw this! (See attachment)
I really don't know what happened! the phone doesn't suffered a hit or drop! the screen surface doesn't have any scratch.
Oh well, I will order a new screen from here...
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=290160074209
What do you think?
Ouch..sorry
i've drop mine few month back, puting my touch between my lap while i step out from my car. #@#$%!
send back to HTC Distributor cost me couple of hundred. LCD broken is Touch weakness. my previous 838pro drop twice doesnt even break the lcd.
ouch. that's a broken touch
Same happend with mine too... Some where I must have put a pressure on my touch while I had it on my pant pocket... Screen cracked in to pices... Had to spend 100$ to get it changed by HTC... I dont know how to protect, it was inside the pouch which came along with touch...
It does state in HTCs documents with the phone not to keep it in your pocket, but this is the first time I heard of damage as a result!
I have almost had the same things.... the screen cracked but without having any pressure.. I have always the touch in my pocket in the pouch but everything is still working fine there is just a crack in the screen but it looks like a 1cm long scratch .. and if I put a little pressure it's like moving (left part move apart from the right part) but I can't use it normally .. I have been so lucky !
how can we be responsible for having to press hard to use it but the screen is easy broken .... it's really baaaaad !! it's not our fault if they did something conflicting !
ohh I'm so sorry man, because of that I'm still thinking to choose between a HTC Elf or the Kaiser one, I have read some german test about the Elf and other pocket phones and they warned specially about carrying the Elf on your pocket. Anyway the price and the shipping price are OK, but don't you have an authorized distributor for HTC's produtcs in Venezuela? If you do the work by yourself you will loose the warranty.
In Venezuela they will say "que coñazo"
i bet this will happen more often w/ touch & touch slider. the screen is even w/ housing unlike other htc pda's which have the screen recessed into housing. just look at all the broken iphone's on ebay already.
daniel_rh said:
I really don't know what happened! the phone doesn't suffered a hit or drop! the screen surface doesn't have any scratch.
Click to expand...
Click to collapse
Keys in the same pocket? happend once to my MP3 plyer
I had the same experience. Turned my touch off and placed it on my desk, the next morning there was a tiny crack in the bottom left corner and the entire screen was shining Whit e(like a screen full of dead pixels).
I could still use the PDA on my PC using mymobiler. HKD$500 to get repaired even though I tried to prove that I never dropped it or scratched the screen.
I suspect some of the Touch's have faulty manufacturing, but with screen cracks its impossible to prove that you didn't damage it yourself.
@ #6
Not a dig at you, but that document
Hahahaha so where do they suppose you keep your phone when your out? hold it in full view of the public?
Damn, is there an application/software that can fix that? Just teasing. Seriously though, that's tragic. I believe the more advance devices become, the more sensitive it is. I think way off in the distant future, high tech devices will come with a metal casing or something. I lent my girlfriend, of four years, my unlocked sony ericsson p910i phone. She shattered the lcd by accident by having keys in her pocket. She then asks me, can I fix it, lol.!!!
Bummer Dude,
but you can get a cheaper screen at cnn.cn
http://cnn.cn/shop/touch-screen-p-1900.html
cheers
Ok, The new screen arrived, before to try to replace the screen somebody have any tip, advice and/or manual?
huemedia said:
Bummer Dude,
but you can get a cheaper screen at cnn.cn
http://cnn.cn/shop/touch-screen-p-1900.html
cheers
Click to expand...
Click to collapse
Thanks, I'll try this for the next one
pressure
this looks like a pressure problem. and although im not sure how it may of happened to you folks, but my girlfriends laptop did the exact same thing when we went to tibet.
tibet is so high up that the air pressure is quite low, like half of normal if not less, its really tough to breathe and canned foods almost explode when the pressure gets that low.
Now for you, and i'm just guessing here, but by any chance was it raining the day or the day before your screen broke? i mean low pressure system could of done it if its a really touchy device to begin with. have to remember, these things are made at or near sea level. if you live in high altittude, and a storm comes through it may just be enough to blow it out. I only say this because what i see on your screen and what happened to my girls ibook are nearly identical. Does the black blob move? she had three of them, and they would shift across the screen, not fast enough to watch, but noticeable over the course of a day or so.
that and combing it with a weaker screen with a error in it
as, i heard before from people having tach screens, is that it can crack very easlie, i have a friend how has the same problem with his Iphone, he just charge it, and when he wookup he found it all cracked and broken.
so from now on he need to charge it over work only
Ok, I replaced the screen, very easy to disarm the phone
hi all
got a "little" problem.. my HD2 battery cover got a little scratch from day one.. thought it was not so bad and just ignored it
but it got worse from week to week, month to month
now this little "scratches" are big, very big xD and it looks like the metal is loosing his upper coating or so
now i dont know what to do, first i wanted to make an engraving on it, but not when it looks so ugly xD
thought about buying a new one from htc store..but its so expensive for just a piece of metal and i didnt find another seller.
now im thinking about scratching the whole upper coating away.. maybe it will look even cool Oo
u got some advise for me how to do it, or if i even SHOULD do it? xD
its a bit weird, cause i never dropped my HD2 or scratched it in any way.. maybe its just my pocket, or maybe there were some little stones on the table wich scratched it.. i dont know :3
look at the pics how my poor HD2 battery cover is looking now ;(
actually it seems to me like some kind of chemical dropped on the back and consumed those ares, from where the coating slowly peeled off expanding the naked area... I'm not even sure you could ask a warranty servicing for the backpanel.
In my opinion, it seems to be a manufacturing defect. If u are right that u made nothing wrong, then i would say it looks like a bad conditioned surface before coating.
In that case it's an issue for warranty
nu.. means i have to send it back to htc :/
lol i cant be without my leo for some weeks xD
and im still thinking about scratching the whole surface away.. it might look very nice.. xD but then i cant use warranty T.T xD
They're selling them soon in their store, not cheap though...
http://www.htcaccessorystore.com/uk/p_htc_item.aspx?i=195872
you may want to check this http://cgi.ebay.it/Back-Battery-Cas...wItemQQptZPDA_Accessories?hash=item3efe39e88b
Cheapest I've found. And you even get couple free tools that I wish you'll never need.
I don't know if I'll be buying it tho, the part that gets consumed in the plastic sides onto which the metal cover clings, the metal cover itself it not going to wear with time for sure.
aah, nice, thats much cheaper than the one from htc store..
lets see.. dont know yet, cause i just asked someone who works with metals such stuff, means we could scratch it off and repaint it with even better colour or so..
then going to engrave something..
i think im going to try that first before i buy a cover, lets see how i fail =D xD
Hi Guys,
I just wanted to see if anyone else had this problem. I pre-ordered the Atrix and got it Feb 23rd. Since then I have been very happy with the phone. Then yesterday, while at work I pulled out my phone (which has a permanent home in my front, left pocket) and I noticed a crack in the lower, left hand side that starts from about a third of the way up the left side of the phone down to the bottom, beneath the "home" button.
Anyhow, I have no idea how this happened. I have been incredibly careful with the phone. I got the Speck case first, but didn't like how it was too bulky and have been using the BodyGlove TPU case ever since I got the phone.
I feel like there must have been some defect with the glass or something. Perhaps a micro-fracture that got worse in my pocket? Has anyone else had this problem of seemingly spontaneous cracking? It's a single clean crack. I can't find any damage anywhere else on the phone (in case someone else dropped my phone without me knowing). Other than the crack the screen is working perfectly.
Today, I contacted ATT (for 4 hours!) and tried to get some sort of resolution to my problem. I was told that I was SOL and if I want, they'd "help" me out by selling me a non-contract Atrix.
I have been so ticked off since I found the crack that it's all I can think about it. I wouldn't even be so angry if I'd drop it, but this seems like not my fault at all. I bought their case and I kept the phone safe. Am I the only one this has happened to? Do you guys think I should just chalk it up to the phone gods and accept it or should I keep calling Att to complain?
Hard to say, really. I'd try taking it in to a store. calling someone... they can't really SEE the phone first hand... so they're probably just assuming you dropped the phone which caused a "crack".... which would actually usually cause "Cracks". I'm not saying it's a definite... but you MIGHT have better luck taking it to an AT&T store. I mean, insured or not, i'm pretty sure phones usually have a limited warranty for this type of stuff.
Well the digitizer screen and lcd are seperate so it should be a cheap fix. There are places online that will replace the glass for around a $100.
cracked screen
I had my replace called onsite cellular repair and they charged $140 for it.
Sounds like you leaned against something without realizing it. I too keep my phone in front left pocket and have caught myself leaning against tables and the like with my phone. I doubt very much it was a defect.
Sent from WinBorg 4G via Tapatalk
You do realise it's Gorilla Glass, right? i kinda doubt something as simple as leaning against something would do it in.
If you have insurance and can go without a phone for a couple days you could pull your sim card out of your phone and report the phone lost/stolen. You will probably have to pay a fee to the insurance company. Im not sure if that would be cheaper than just having it fixed though.
I preordered one and have been using it and picked up another on eBay with a cracked screen and replaced it. If you are interested in having it repaired I would be willing to do it. I've done iPhone 3G repairs since it came out and 3GS. That was my first Atrix. Had no issues and worked perfectly after
elementaldragon said:
You do realise it's Gorilla Glass, right? i kinda doubt something as simple as leaning against something would do it in.
Click to expand...
Click to collapse
Gorilla glass does not equal indestructible, and yes, leaning against something with your body weight can cause damage, especially if you lean close to a corner. Do some research on Gorilla glass.............it takes only 4000g (4kg/9lbs) of pressure to induce radial cracking, and 800N (80kg/175lbs) to induce complete failure. So, you see, it is entirely possible to crack the glass by leaning against something!
CaelanT said:
Gorilla glass does not equal indestructible, and yes, leaning against something with your body weight can cause damage, especially if you lean close to a corner. Do some research on Gorilla glass.............it takes only 4000g (4kg/9lbs) of pressure to induce radial cracking, and 800N (80kg/175lbs) to induce complete failure. So, you see, it is entirely possible to crack the glass by leaning against something!
Click to expand...
Click to collapse
Well.... the video's i've seen of tests on gorilla glass seem to show more pressure required even when weakened with sandblasting. I know it's not indestructible, but it's a lot harder to break than standard glass. And even the numbers you mention seem a bit odd. 9lbs to crack, but 175lbs to fail?
Even if all that IS true.... if you, too, are one to keep your phone in your pocket, you should know that typically people who DO make one of their front pockets their phone's permanent home (Which is odd, cause it seems to almost always be the front left pocket), they generally know not to lean with something pressing against the phone. I keep my phone in my front left pocket. And it's not even basically an idea of telling one's self not to lean against it. it's basically done subconsciously. And if that's not enough, when you feel that rather large square gently pressing against your thigh.... you tend to get the idea really quick that you shouldn't be doing what's about to be done.
Dr. HerbLove said:
Hi Guys,
I just wanted to see if anyone else had this problem. I pre-ordered the Atrix and got it Feb 23rd. Since then I have been very happy with the phone. Then yesterday, while at work I pulled out my phone (which has a permanent home in my front, left pocket) and I noticed a crack in the lower, left hand side that starts from about a third of the way up the left side of the phone down to the bottom, beneath the "home" button.
Anyhow, I have no idea how this happened. I have been incredibly careful with the phone. I got the Speck case first, but didn't like how it was too bulky and have been using the BodyGlove TPU case ever since I got the phone.
I feel like there must have been some defect with the glass or something. Perhaps a micro-fracture that got worse in my pocket? Has anyone else had this problem of seemingly spontaneous cracking? It's a single clean crack. I can't find any damage anywhere else on the phone (in case someone else dropped my phone without me knowing). Other than the crack the screen is working perfectly.
Today, I contacted ATT (for 4 hours!) and tried to get some sort of resolution to my problem. I was told that I was SOL and if I want, they'd "help" me out by selling me a non-contract Atrix.
I have been so ticked off since I found the crack that it's all I can think about it. I wouldn't even be so angry if I'd drop it, but this seems like not my fault at all. I bought their case and I kept the phone safe. Am I the only one this has happened to? Do you guys think I should just chalk it up to the phone gods and accept it or should I keep calling Att to complain?
Click to expand...
Click to collapse
Buy cellphone insurance from them, and replace it a week later. Then if that doesnt work, you may want to try this link for new glass.
http://www.globaldirectparts.com/Motorola-ATRIX-4G-MB860-Touch-Screen-p/mot1039620.htm
And then try this manual.
http://www.ifixit.com/Teardown/Motorola-Atrix-4G-Teardown/4964/1
elementaldragon said:
Well.... the video's i've seen of tests on gorilla glass seem to show more pressure required even when weakened with sandblasting. I know it's not indestructible, but it's a lot harder to break than standard glass. And even the numbers you mention seem a bit odd. 9lbs to crack, but 175lbs to fail?
Even if all that IS true.... if you, too, are one to keep your phone in your pocket, you should know that typically people who DO make one of their front pockets their phone's permanent home (Which is odd, cause it seems to almost always be the front left pocket), they generally know not to lean with something pressing against the phone. I keep my phone in my front left pocket. And it's not even basically an idea of telling one's self not to lean against it. it's basically done subconsciously. And if that's not enough, when you feel that rather large square gently pressing against your thigh.... you tend to get the idea really quick that you shouldn't be doing what's about to be done.
Click to expand...
Click to collapse
Got the numbers right from Cornings white papers. 9lbs is a lot of pressure on one point, and 175lbs is pressure applied with impact at an angle of 45 degrees. I might add that sandblasting will not put stresses into materials in the same way a scratch or point pressure will. Sandblasting will weaken in a more uniform manner, (and is generally used for stress relief), whereas a scratch is more localized. When you see these manufacturer videos, advertisements, etc., you have to remember they will always make things look the absolute best, so will show what is perceived to be abuse, when in actual fact a scratch or "dent" is much more normal for everyday use. I don't know about you, but I have never accidentally sandblasted my phone, but I have dropped them, scratched them, and applied pressure to them in various ways.
In my work, I lean over and into areas a lot, and that's when I sometimes feel the pressure on the phone against my thigh. I don't like holsters. Had Otterbox for my iPhone, and it dropped more with that than anything because it always got bumped off. If I remember, I remove my phone from my pocket before activities where it can have pressure applied to it.
As for the left front pocket, with men..........that's probably because users are predominantly right handed, and hold their phones with their left hands, using the right hand to swipe, etc. (You might find that women tend to put there phones mostly in their rear right pockets also when using pockets).
Hey Guys,
Thanks for the replies. I guess it could be from the leaning. I don't think I would have ever leaned on it in a way that I would have thought should have caused any damage. If it was due to leaning, I am very disappointed in the quality of that glass. And from the look of the crack I wouldn't have guessed leaning was the culprit, but since no one else has chimed in with spontaneous cracking, I only have myself to blame I guess.
Also, thanks for the tips on how to fix my phone. I did not get the insurance so that's not an option. As for the warranty, that only applies to defects that aren't physical, which is kinda bollocks because they assume there's no such thing as physical defects. I did look into the screen replacement. Sites online charge as much as I paid for the phone which is lame and buying the screen to do myself requires the purchase of 3. Anyone else need a replacement screen or have an extra to sell?
you can get screens on ebay for 60 a piece.
Hey neotekz, thanks for your tip! I went on ebay and found lots of digitizers. Is that the part I need?
To anyone who's done this already, do you have a recommendation of which one to buy? There seems to be lots of different prices. I guess I want to get an official OEM, but almost all of them say OEM. Do you think there's a big difference between them?
Also, do you guys think there's any problem with not fixing it right away? Will it cause other problems? Thanks for your help.
Hi guys,i just bought this phone and i would like to ask you if you think that is better buy a case or if the phone will be fine just like that...what are you using at the moment?tnanks..?
Flamehell said:
Hi guys,i just bought this phone and i would like to ask you if you think that is better buy a case or if the phone will be fine just like that...what are you using at the moment?tnanks..
Click to expand...
Click to collapse
Its fairly tough i'd get a case to be safe though im simply using a 3 pound flip case off of ebay thats all you need really then you've got your screen protection at least. I'm quite prone to dropping phones and spilling full pints over them its suvived so far.
But i'd get a case if i was you if you did crack the screen or something i think you would only regret not getting one.
Brad.
It's durable enough.. I've managed to drop mine 3 times from waist height and all I got was small chips at both edges of the gorilla glass screen but I had to replace the tempered glass screen protector though. The magnesium side got chipped away too but the phone is still functioning as normal. A case is still recommended though as OnePlus has the right to reject any warranty claims if there is cosmetic damage on the phone (doesn't matter whether it caused the warranty claim)
Better buy a case to be safe. The phone is sturdy i dropped it for 4 or 5 times nothing happened except a small dent in alloy on upper right corner and i dont think you also want to have one. You never know when bad luck comes and you drops your phone.
After that i am using a minimalistic design cover which covers all four corners. "Lesson learned".
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
Click to expand...
Click to collapse
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
surface13 said:
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
Click to expand...
Click to collapse
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
chiadrum said:
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
Click to expand...
Click to collapse
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
GospelNerd said:
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
Click to expand...
Click to collapse
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
chiadrum said:
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
Click to expand...
Click to collapse
Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
GospelNerd said:
Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
Click to expand...
Click to collapse
You cracked yours?
Sent from my PH-1 using Tapatalk
Yep I did. I bet if I could have watched it happen in slow motion, it would have looked just like the video on the Essential homepage, except...crack!
chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
Click to expand...
Click to collapse
I try not to drop fragile electronic devices.
On the other hand I can be a dolt so I always get insurance.
I got a SquareTrade coverage on this phone right after I got it.
It was $140 for three years with a $75 deductible for repairs.
So I suggest getting a SquareTrade warranty on the next one.
It also adds value when you want to sell it.
tech_head said:
I got a SquareTrade coverage on this phone right after I got it. It was $140 for three years with a $75 deductible for repairs. So I suggest getting a SquareTrade warranty on the next one.
Click to expand...
Click to collapse
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
chiadrum said:
despite me having a case and a screen protector on it.
Click to expand...
Click to collapse
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
Click to expand...
Click to collapse
Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
tech_head said:
Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
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You have to pay the initial$140 either way, so it's $75 vs $200
Sent from my PH-1 using XDA Labs
---------- Post added at 01:03 PM ---------- Previous post was at 01:02 PM ----------
avd said:
You have to pay the initial$140 either way, so it's $75 vs $200
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Unless there is a deductable.
Sent from my PH-1 using XDA Labs
Do it
Sent from my PH-1 using Tapatalk
GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
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Case was the Tudia without the notch for the 360 cam, so a full coverage case in other words. Fits pretty snug and covers the edges for sure. Screen protectors were mocolo. Screen protector can be placed on the phone even with the case on, that is how much screen is still exposed even with the protector. Also, the phone was not nearly as responsive to touch with that protector on. Really surprised that the case didn't do the trick with the corner covered. The corner is where the downfall began.
chiadrum said:
It almost seems as if the case had a negative effect which is also very odd.
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Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
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I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
tech_head said:
I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
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I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
jhs39 said:
I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
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Fair point. I always said screw design,give me a tank.I did pull the trigger on the replacement.Got it in a day.Signed up for OTA 8.1 and had it in a couple of hours.Now I just have to baby this thing.And this one is fully unlocked.My original was a Sprint variant and it was bugging out when I pulled the SIM and I could never have used it on vacation overseas.
GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
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Click to collapse
Sorry just seeing this now.Cant find a pic but there was a gash on the corner and a crack across the top.Then one last drop and it was a spiderweb.
Hey Guys,
I am from Dubai, United Arab Emirates. I dropped my 3 month old Essential Phone on concrete floor face down and the display is completely smashed in one corner and has cracks all over the screen. Mine broke because I had neither the case nor any screen protector on the phone.
I am planning for the 199$ replacement but heard from them that its a refurbished device. Just want to know whether the refurbished replacement device is void and free of any scratches/ dents or any other physical defects on the body of the phone. And also the overall quality of the phone is good before I take this plunge.
Thanks,
Zulfiqar