Database Users

Random Reboots. Is there a known cause and/or fix yet?

I'm still experiencing random reboots from time-to-time. The other day it was at least 4 times in an hour. I can't isolate the problem. It has happened to me on stock rom/kernel and also rooted/custom kernel.

flash the factory image. as far as i know random reboots are not an issue with this device. must be a rogue app or something messing you up

steveo17 said:
as far as i know random reboots are not an issue with this device.
Click to expand...
Click to collapse
Do a search here and on reddit.com/r/nexus6p for reboot and you'll see it's a fairly common issue

I get random reboots also, but for me it happens every couple days, mostly when i'm watching a video on an app or youtube

minni1986 said:
I get random reboots also, but for me it happens every couple days, mostly when i'm watching a video on an app or youtube
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Click to collapse
Stock config?

DJBhardwaj said:
Stock config?
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Yeah i'm on stock, but rooted.

minni1986 said:
Yeah i'm on stock, but rooted.
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Tried clearing app cache and re-install?

gmap516 said:
Do a search here and on reddit.com/r/nexus6p for reboot and you'll see it's a fairly common issue
Click to expand...
Click to collapse
Huh. Just experienced this myself. I was playing music and all of a sudden, the 6P reboots itself. Will have to monitor this going forward.
Stock ROM (rooted with Xposed).

I have had only a few sporadically across many different factory images. I can see no rhyme or reason to it. If it started to happen all the time I would use my insurance for a different unit. I do notice my power button is easy to press so maybe it's getting held down in my pocket. My HTC One would do that when I sat down sometime because the fold in my pants would press right on the button. Took me a while to figure out why it kept happening. Not sure that is the case here though. I would like to know why it resets sometimes.

logic88 said:
Huh. Just experienced this myself. I was playing music and all of a sudden, the 6P reboots itself. Will have to monitor this going forward.
Stock ROM (rooted with Xposed).
Click to expand...
Click to collapse
I also have xposed and wonder if one of apps from cause the issue.
---------- Post added at 08:26 PM ---------- Previous post was at 08:25 PM ----------
Gizmoe said:
I have had only a few sporadically across many different factory images. I can see no rhyme or reason to it. If it started to happen all the time I would use my insurance for a different unit. I do notice my power button is easy to press so maybe it's getting held down in my pocket. My HTC One would do that when I sat down sometime because the fold in my pants would press right on the button. Took me a while to figure out why it kept happening. Not sure that is the case here though. I would like to know why it resets sometimes.
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Click to collapse
my reboots happen while watching any media (movie/music) from any app. It doesn't happen all the time, but randomly, once every 5 days about

minni1986 said:
I also have xposed and wonder if one of apps from cause the issue.
---------- Post added at 08:26 PM ---------- Previous post was at 08:25 PM ----------
my reboots happen while watching any media (movie/music) from any app. It doesn't happen all the time, but randomly, once every 5 days about
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Click to collapse
Maybe the throttling isn't working right. Could be overheating.

P* lite looses Photo's

Hi I have had my P8 light for about 10 months, its a good phone but sometimes I take photos and they do not store, this I can fix by switching the phone off and on, but the most annoying thing is it sometimes deletes pictures, this can be individuals or groups and doesn't seem to have a pattern but they are always recent and not older ones, the last lot of videos I too cant be opened. I have set to factory settings and re installed but happened again. Any ideas?

ahambea said:
Hi I have had my P8 light for about 10 months, its a good phone but sometimes I take photos and they do not store, this I can fix by switching the phone off and on, but the most annoying thing is it sometimes deletes pictures, this can be individuals or groups and doesn't seem to have a pattern but they are always recent and not older ones, the last lot of videos I too cant be opened. I have set to factory settings and re installed but happened again. Any ideas?
Click to expand...
Click to collapse
Reflash Firmware! (Do you have enough space free? ) You can google how to Do that without root or twrp!
Make an Backup! !!

Thanks for the reply, I have at one point put the phone back to factory settings and re- installed but the same problem has come back, I do have enough free space (about 13 gig on the SD card), I am not very up on the language, what do you mean by Reflash Firmware, what will this do, would I be better off just rooting?
I took some pics last night, I have just tried to download through the USB cable, it managed to download two on the pics but another two have been deleted through the process.

ahambea said:
Thanks for the reply, I have at one point put the phone back to factory settings and re- installed but the same problem has come back, I do have enough free space (about 13 gig on the SD card), I am not very up on the language, what do you mean by Reflash Firmware, what will this do, would I be better off just rooting?
I took some pics last night, I have just tried to download through the USB cable, it managed to download two on the pics but another two have been deleted through the process.
Click to expand...
Click to collapse
Nope, i think that root wouldn't fix anything. But i csn send you SN camera APP from the Play Store. Install it and tell me if it works then.
---------- Post added at 12:37 PM ---------- Previous post was at 12:37 PM ----------
p8tgames said:
Nope, i think that root wouldn't fix anything. But i csn send you SN camera APP from the Play Store. Install it and tell me if it works then.
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Click to collapse
https://play.google.com/store/apps/details?id=com.geak.camera

Help me solve my Idle battery drain - and better battery stats report posted

Hello,
Been struggling a lot with my battery drain since I bought my 6t.
I am unrooted and now with 9.0.7, I already uninstalled a lot of apps to try and locate the root cause for my battery drain. I never had social apps which I know can misbehave a lot.
I have location, nfc, etc always turned off, battery optimisation settings always on.
I installed better battery settings and what you see is during my sleep, and the phone drained a lot once more.
Another issue I am having is that each time the phone reboots the find my device is activated even after I set it to not do anything.
I need help though, I quite do not understand what I should do now.
What is my problem? What can I do to achieve the crazy screen on time some of you have? More, I would be happy to just solve the screen off battery drain. One day I had over 40% drain without using the phone more than 5 minutes.
Can someone please help me out?

Simple Fix
cesar.maranhao said:
Hello,
Been struggling a lot with my battery drain since I bought my 6t.
I am unrooted and now with 9.0.7, I already uninstalled a lot of apps to try and locate the root cause for my battery drain. I never had social apps which I know can misbehave a lot.
I have location, nfc, etc always turned off, battery optimisation settings always on.
I installed better battery settings and what you see is during my sleep, and the phone drained a lot once more.
Another issue I am having is that each time the phone reboots the find my device is activated even after I set it to not do anything.
I need help though, I quite do not understand what I should do now.
What is my problem? What can I do to achieve the crazy screen on time some of you have? More, I would be happy to just solve the screen off battery drain. One day I had over 40% drain without using the phone more than 5 minutes.
Can someone please help me out?
Click to expand...
Click to collapse
The problem is that you messed up your stock Rom in the process of unrooting. My best advice is to root your phone again and back up everything with Titanium Backup. After that, use MSM download to return to stock ( The same software state you had it in when you first bought it). I can assure you that the hardware is fine, but misbehaving software will only cause more harm to your phone. No one will provide you with a simple fix like a flashable zip and dont panic because its not that big of a deal. I bricked my 6t right after misreading instructions, but it recovered and its heavily modded. Go back to stock and start over
---------- Post added at 04:47 AM ---------- Previous post was at 04:41 AM ----------
cesar.maranhao said:
Hello,
Been struggling a lot with my battery drain since I bought my 6t.
I am unrooted and now with 9.0.7, I already uninstalled a lot of apps to try and locate the root cause for my battery drain. I never had social apps which I know can misbehave a lot.
I have location, nfc, etc always turned off, battery optimisation settings always on.
I installed better battery settings and what you see is during my sleep, and the phone drained a lot once more.
Another issue I am having is that each time the phone reboots the find my device is activated even after I set it to not do anything.
I need help though, I quite do not understand what I should do now.
What is my problem? What can I do to achieve the crazy screen on time some of you have? More, I would be happy to just solve the screen off battery drain. One day I had over 40% drain without using the phone more than 5 minutes.
Can someone please help me out?
Click to expand...
Click to collapse
I came up with that answer without checking those screenshots, but now its obvious. By unrooted, do you mean you had root and then unrooted or havent attempted anything? The other thing is obvious, your battery is draining because of google play services. I had the same problem, but i removed my gapps because i use better app alternatives that dont require google play services. The other thing is i use services though my browser than having a separate app for everything. I find it safer and i use Brave browser.

Hentai_expert said:
The problem is that you messed up your stock Rom in the process of unrooting. My best advice is to root your phone again and back up everything with Titanium Backup. After that, use MSM download to return to stock ( The same software state you had it in when you first bought it). I can assure you that the hardware is fine, but misbehaving software will only cause more harm to your phone. No one will provide you with a simple fix like a flashable zip and dont panic because its not that big of a deal. I bricked my 6t right after misreading instructions, but it recovered and its heavily modded. Go back to stock and start over
---------- Post added at 04:47 AM ---------- Previous post was at 04:41 AM ----------
I came up with that answer without checking those screenshots, but now its obvious. By unrooted, do you mean you had root and then unrooted or havent attempted anything? The other thing is obvious, your battery is draining because of google play services. I had the same problem, but i removed my gapps because i use better app alternatives that dont require google play services. The other thing is i use services though my browser than having a separate app for everything. I find it safer and i use Brave browser.
Click to expand...
Click to collapse
You probably got it right, I already had twrp installed but since it was not working I went back to stock. How did you figure that out?
I might need some help to do as you said since I do not want to brick the phone. What if i do a factory reset? Will it cure the problem?

Curation
cesar.maranhao said:
You probably got it right, I already had twrp installed but since it was not working I went back to stock. How did you figure that out?
I might need some help to do as you said since I do not want to brick the phone. What if i do a factory reset? Will it cure the problem?
Click to expand...
Click to collapse
A factory reset wont really fix the issue, but you could always give it a try if you backup your precious files first. The problem that i am currently facing on my device is that i cant port Google Camera. I realized that it doesnt work without google play services, but i am not going to start over from stock just to get one app (Doing so fixes everything, but there is a workaround). I am planning on Deodexing my stock ROM and installing MicroG. Its really difficult to find easy instructions , but i gotta challenge myself. Anyways, in your case you just need to give the MSM Download Tool a try, its normally used to unbrick devices and return them to stock. You can always use it in case you mess up your software to the point where flashable zips only cause more issues.
# 1 Backup
# 2 Factory Reset or MSM Downloadtool ( Your Choice!) The tool is on the Op6t Forum somewhere.

Hentai_expert said:
A factory reset wont really fix the issue, but you could always give it a try if you backup your precious files first. The problem that i am currently facing on my device is that i cant port Google Camera. I realized that it doesnt work without google play services, but i am not going to start over from stock just to get one app (Doing so fixes everything, but there is a workaround). I am planning on Deodexing my stock ROM and installing MicroG. Its really difficult to find easy instructions , but i gotta challenge myself. Anyways, in your case you just need to give the MSM Download Tool a try, its normally used to unbrick devices and return them to stock. You can always use it in case you mess up your software to the point where flashable zips only cause more issues.
# 1 Backup
# 2 Factory Reset or MSM Downloadtool ( Your Choice!) The tool is on the Op6t Forum somewhere.
Click to expand...
Click to collapse
Accessed stock recovery, made a factory reset from there by erasing everything. In about 11 hours the phone used almost 20% battery and no screen on time! Just standing there the whole time. I think I really need to do something, will try that tool you pointed.
No chance of bricking right?
Regards

tried it, it gives me a sahara communication failed. not sure what should I do now.
EDIT: I remember better now. when I got the phone it was on 9.0.4, I updated to 9.0.5. Then I side loaded the temporary and somewhat "compatible" TWRP which I used to flash Magisk. not sure why but root checker said I was not rooted and since an official TWRPO seemed to be far I decided to lock the bootloader (this gave me the official recovery back).
Do you think this is what is causing me the battery drain? everything is working properly to the exception of battery drain.
ANOTHER EDIT: decided to contact oneplus directly and explained the situation (even mentioned I had twrp and that I flashed magisk. they asked me to send the phone so they will see if this is hardware problem or software. not sure if they are going to charge me or not but I think it is unfair to charge (lets wait and see).

Can anyone help me figure out how to solve this problem assuming this is a software issue? I would pretty much like to avoid shipping the phone, never had good experiences with these rma assistance in the past.

Hi Cesar,
Hentai already suggested you how your problem could be solved
Cheers

Hentai_expert said:
A factory reset wont really fix the issue, but you could always give it a try if you backup your precious files first. The problem that i am currently facing on my device is that i cant port Google Camera. I realized that it doesnt work without google play services, but i am not going to start over from stock just to get one app (Doing so fixes everything, but there is a workaround). I am planning on Deodexing my stock ROM and installing MicroG. Its really difficult to find easy instructions , but i gotta challenge myself. Anyways, in your case you just need to give the MSM Download Tool a try, its normally used to unbrick devices and return them to stock. You can always use it in case you mess up your software to the point where flashable zips only cause more issues.
# 1 Backup
# 2 Factory Reset or MSM Downloadtool ( Your Choice!) The tool is on the Op6t Forum somewhere.
Click to expand...
Click to collapse
komodo_1 said:
Hi Cesar,
Hentai already suggested you how your problem could be solved
Cheers
Click to expand...
Click to collapse
I know but for some reason I cannot have access, it gives me the Sahara error. What should I do?

cesar.maranhao said:
I know but for some reason I cannot have access, it gives me the Sahara error. What should I do?
Click to expand...
Click to collapse
The mistake you are committing is this: having installed BBS, you should have taken an idle dump (as described in the OP of the BBS thread) and posted it in the BBS thread asking for help. Screenshots won't help.
Google Play Services by itself rarely drains battery on Oreo and especially Pie. All the apps go through Play Services for their requirements and if there is a misbehaving app, instead of finding it, people blame Play Services (I am not a fanboy of Google).
EDIT: Having said that, I just checked your screenshots. BBS is not functioning properly and the readings are skewed. Which version are you running? From your battery history screenshots, I see that you seem to have about 2% per hour drain. At best it can be brought down to 0.5%. Uninstall BBS, reboot and reinstall it. Let us see whether this time it runs properly.

# 2 Factory Reset or MSM Downloadtool ( Your Choice!) The tool is on the Op6t Forum somewhere.
Click to expand...
Click to collapse
6T MsmDownloadTool V4.0 (OOS 9.0.5)

well, was able to get rid of the sahara problem and it worked. lets see if battery life improves or not.

Yes, I am pleased now.

cesar.maranhao said:
well, was able to get rid of the sahara problem and it worked. lets see if battery life improves or not.
Click to expand...
Click to collapse
What is sahara problem?

It is related with a communication problem between pc and qualcomm

This phone is very good.

cesar.maranhao said:
This phone is very good.
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Click to collapse
Nicee!! What firmware version?
I noticed that every time i disconnect the cable when phone is fully charged after few minutes the percentage drops to 98 and few minutes late to 95 and then is more more longer time to drop to 94 and become Solid the discharge.. Someone know what i can do for fix this issue

I am still in 9.0.7.
I think that drain right after disconnection from the charger also happened to me but not sure how it is now after my "cleaning" ! Before when it was draining a lot I had it for sure but the phone was always sucking battery.

Shutdowns and now Reset - phone hacked?

So my phone started shutting down randomly every few days.
This morning I picked it from charger, it was hot and again shut down, after turning it on, in booted into initial set up and I lost most of the settings.
WTF?
Is it just that xiaomi is such a ****ty phone or is it hacked or something?
Not even asus zenfone 6 has this bad software.

HW fault ? My phone works perfect!

it worked for 14 days without reboot etc. now I don't trust it at all

evlo said:
it worked for 14 days without reboot etc. now I don't trust it at all
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Click to collapse
Wow... so you didn't unlock the bootloader or did any customisations like lspeed, fde or custom kernel or ANYTHING??
You should contact Xiaomi ASAP about this.
If you have installed quite a few apps it may be one of them?
Getting my Mi 9T soon but that sucks bro
---------- Post added at 09:42 PM ---------- Previous post was at 09:40 PM ----------
It was hot while charging overnight? Either this is a faulty unit or there's some rogue app that you need to get rid of.

Nothing like that, well yesterday I clicked few times on 10 image in miui updater to see if there is any animation like lollipop etc had. That is about it.
I think it was hot because it reinstalled-partly the whole system
Also I don't think app should have this much access on unrooted system anyways

[Oneplus 6T - (Unrooted) OOS 9.0.17] Google Acct. & Notification Issues

Hello Everyone. Coming back to XDA-Developers after many years as I have (2) problems that I cannot seem to fix on my OnePlus 6T. Would greatly appreciate help/input.
Purchased the phone on release day. My Phone is Un rooted and on Stock Software on OOS 9.0.17. Here are the current issues:
1. Google Play Store will NOT download/update apps if the Google App is Enabled - Downloads hang at 99%-100%.
Things Ive Tried:
- Clear Cache for App
- Downgrade App Version
- Reboot Phone
- Clear Phone Cache
- Wiped Phone
- Downloaded Official OOS Full Rom 9.0.17 and Re flashed, Wiped Data/Cache after flash (At this point.. Wtf!?)
Nothing at all I have done has had a change on this issue. The Only thing I can do is Disable the Google App. Even on a Fresh Reinstall of 9.0.17, with a full wipe, after configuring the google acct. It will NOT download any apps from Play store on setup unless I disable the google app. It even updates the google app at some point, which re-enables and the downloads stop. Playing around with it, when you disable, downloads start right up. Enabling it will put all downloads at a halt. I wiped my phone multiple times, even trying not to restore my backup and just starting fresh with my google account signed in - yielded no change.
2. Notifications - I have the Delayed/Inconsistent notifications bug. Its driving me absolutely crazy. The notifications are inconsistent and sometimes they work fine. Sometimes heavily delayed, sometimes immediate. Sometimes I will continue to receive the same notification over and over throughout the day despite dismissing the notification. On reading threads here, It seems that running a script when the phone is booted to disable deep and light idle is the only solution... Really?? I have not done this yet, because I frankly find it ridiculous and if this is what I need to do to get notifications, Im probably just going to go buy a new phone, because that's absurd. There has to be another way..
Things I've Tried:
- Set App to "Don't Optimize"
- Deep Optimization and Sleep Standby Turned off
- Adaptive Battery Turned off
- Clear Cache
- Wiped Phone
- Downloaded Official OOS Full Rom 9.0.17 and Re flashed, Wiped Data/Cache after flash (Again, wtf?)
I expected a Wipe to fix an issue like this but like the issue above, as soon as the wipe and even after I re flashed the phone, the problem was present immediately. This started happening after a software update for me. Otherwise the phone was rock solid for the first 8 months of ownership.
At this point, I'm at a total loss. It was a fantastic phone that I loved using very much. About 8 Months in, after a software update, these bugs started popping up along with some reduced battery life. I bought this phone with the expectation that it would JUST WORK. But these problems I've been having I cannot seem to get a fix or proper solution. Any help would be greatly appreciated. I've been searching around a lot with no real solution thus far. Any help/input would be greatly appreciated.
Thanks in advance, looking forward to hearing what anyone has to say!

quick question: are you using t-mobile stock rom or did you convert it into the international version?
---------- Post added at 03:12 PM ---------- Previous post was at 03:10 PM ----------
the reason why I asking this is because I found that when T-Mobile plugs "their stuff" in, things lag. As much as I like t-mobile as my carrier, I feel that they "cripple" the phone with their stock rom.

I have the unlocked international version which I bought from OnePlus.

H0rn3t920 said:
I have the unlocked international version which I bought from OnePlus.
Click to expand...
Click to collapse
Have you tried format data rather than wipe data? This has worked for me in the past.

Can you do that with stock recovery? I didn't remember seeing that as an option.
Also, wouldn't re-flashing the currently loaded rom have the same effect?