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Hello.
I was happily updating my I-mate JasJar (aka HTC Universal (I think)) when i accidently bumped a book off my desk. horribly the book hit the USB cable at the front of the compuer and this was enough to dislodge and it disconnected from the computer. Now it wont turn on. I cannot enter bootloader mode or do anything with it. When it is plugged into power,the blue led flashes fast, and the red led flashes slower, and thats it. Nothing appears on screen. My computer cant detect anything is plugged in at all.
Any chance of fixing myself, or do i need to send it off to one of those repair place. If i need it professionally repaired, roughly how much do you think it would cost?
google turned up nothing useful
Thanks
Alexandertnt said:
Hello.
I was happily updating my I-mate JasJar (aka HTC Universal (I think)) when i accidently bumped a book off my desk. horribly the book hit the USB cable at the front of the compuer and this was enough to dislodge and it disconnected from the computer. Now it wont turn on. I cannot enter bootloader mode or do anything with it. When it is plugged into power,the blue led flashes fast, and the red led flashes slower, and thats it. Nothing appears on screen. My computer cant detect anything is plugged in at all.
Any chance of fixing myself, or do i need to send it off to one of those repair place. If i need it professionally repaired, roughly how much do you think it would cost?
google turned up nothing useful
Thanks
Click to expand...
Click to collapse
Welcome to the forum
Read the Wiki
http://wiki.xda-developers.com/index.php?pagename=Uni_Stuck_Bootloader_Serial
Good luck,
Thanks for the reply. The phone displays nothing on the screen, and it is not detected by any computer at all. Not even as an unrecognised usb device. It does nothing at all other than those flashing lights that i described earlier. Also it only has those flashing lights when plugged into power, not when on battery.
Any other ideas on how to get it working again??
EDIT: Do i need a bootable sd card in the phone for anything to be displayed on the screen at all (when i do key combo)?
EDIT2: I noticed If i hold down the reset button for about 1 second, the red and blue leds light up for about 1 second, than the red led intensifies and the blue led goes out (this lasts for another second), than it goes back into its usual constant flashing. may be useful (i hope)
Hi sorry for double post but i figured i can only edit soo many times before it is more convienant just to make a new post.
I emailed teleplan for repaires, to see what would happen here is the email:
Based on your information provided, we believe the phone could be repaired. However, at this stage we are unable to provide the quote repair cost, as we need to conduct the assessment to the unit prior to find out the fault. The quotation of the repair cost will be provided after the assessment.
For non-warranty repair, the basic repair cost is $88.00 + freight cost of $16.50.
If the unit needs a part replacement, the repair cost would be $88.00 + $16.50 + part price.
The part price can be vary depending what kind of parts required in the repair.
Prior to proceed the quotation, there is an assessment fee of $66.00 that need to paid in advance. Then if you wish to proceed the repair, the assessment fee will be deducted from the total repair cost. If the quotation is rejected, an assessment fee is not refundable and the unit will be returned without repair.
Before sending the unit to Teleplan, we advise you to login to our portal (http://www.apac.teleplan-portal.com/imate/) for booking in the unit.
If you are a new user, you have to register using a valid email address, and detailed instructions on how to send your repair to Teleplan will be emailed to you. Please read these instructions before you create a new repair request.
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Click to collapse
So unless there is some other method of un-bricking the thing, what do you think about this email?? and their website at: http://www.apac.teleplan-portal.com/imate/. When i clicked to register, it has badly placed checkboxes for the phone provider. The problem being that i got it second hand, completely unlocked without a hint of any provider.
What do you reccomend/think i should do/advice on self-unbricking ect ect?
Hey I was planning on jumping over to a hero rom and it said that it needed the SPL 1.33.2005 and since I had 2003 I thought I should upgrade. So i downloaded the file and named it update.zip and after a reboot the phone would not turn on anymore. Charging it would leave it with the orange led at the top, and holding the power button would make it a red light flash and power + some other button would make it blue but none would start the phone.
Dilemmas
1. Placed sim card into old Motorola Rizr and phone would be on loop for start up screen
2. Phone came with a NEW sim card which I never used so I placed that in the old phone and it would say "insert sim card" So I guess i need to do something for it to work?
3. Battery was replaced by employee when I went in yesterday morning.
4. I am not an authorized user on the account (I'm the son) so I wasn't able to order a new phone to be shipped to me. I am planning on going in a couple of hours if a solution does not come up.
They said to get authorized user in and ask to get a replacement sent home but did this void my warranty? What should I do?
I downloaded the "SPL" from here. I chose the engineering one. Maybe I did the process wrong or something, I have no idea. This is what I deserve I guess.
Lastly, can I get the phone replaced directly from a store instead of having it shipped to me?
sounds like a brick to me, I'm sure you can get a warranty replacement. when you or the account owner call tmo and complain don't mention rooting or updates.
Thanks for the quick response. Is there any way that they would know what happened to the phone when I send it in? What i'm mainly worried about are my contacts. I tried to put my contacts from my sim onto my old phone but the phone wouldn't start. I know the contacts are on the old phone though but the phone won't let me do anything with it unless there is a sim card in there and mine isn't working. Can my new sim card that came with phone work on the old Motorola RIZR? Do I need to activate the sim card?
if you logged into your google acct on your phone it sync's all your contacts, calendar things like that so if you did log into a google acct when you started the phone just goto gmail.com log in and hit contacts on the left
also they can figure out what you were trying to do and thats why they tell you when you order your replacement "if your warrenty is void (which it is) they can charge you a $399 restocking fee"
remember they arnt in the business of giving out free stuff but good luck :/
but if you have INSURANCE where you pay every month you can go this route... smash your phone so no one will be able to tell what you did.. pay the $50/$100 deductible... and get a new one then you dont have to chance the $399 but its up to you
That is what I assumed ^^
I called them earlier thinking it would be replaced but according to my insurance, they only cover theft and physical damage and I must pay the deductible of $130 (wtf, that is higher than i thought) and for actual damage to phone (no physical or water damage) like unresponsive, won't turn on, etc. has to be done through t-mobile.
So now I know that my previous rom on there was the cyanogen something so does that void my warranty? What should I do to the phone that will not let them know what happened?
geahboi said:
you could try to fast boot the mytouch 3g boot image using these instructions here(taken from:http://forum.xda-developers.com/showthread.php?t=547133)
"Original T-Mobile MyTouch 3G Splash Image (Thanks Haykuro)
Download it here
Code:
fastboot flash splash1 splash.nb"
You would this using fast boot via your pc. Then you could send that sucker back, maybe. I hope this helps and I'm so sorry to hear about your phone.
Click to expand...
Click to collapse
I was trying this method but it looks like I need to start the phone to find out some info so I can make the gold card ( someone told me to try to fastboot it via the pc so I can at least get to that screen where i can install the update.zip so i can put in a rom)
mr_black03 said:
you should be able to add insurance b4 the 14th day! if they wont let you...
call them today, say your phone wont power up, fake your way along with them in trouble shooting, then when they say send it back, touch the battery contacts under the battery (on the phone not battery) to a higher voltage source (ex: lattern battery) you should hear a pop, and the phone will not boot, and you are good! send it back and they will send you a new 1 tada you winz.
Click to expand...
Click to collapse
This will be my plan 2... will it work fine?
hell yea fry that facker, no doubt it will be a legit warrenty repair/replacement
phatmanxxl said:
hell yea fry that facker, no doubt it will be a legit warrenty repair/replacement
Click to expand...
Click to collapse
I'm coming from another website where sarcasm runs rampant, I'm not sure if this is sarcasm... hahaha.
So should I fry it?
any recommended easy ways that you guys suggest? I don't really have a "lattern lamp" or a lantern lamp which I'm assuming it is. Without killing myself.
you could try a 9 volt battery or just tape some wires to a car battery would be better. this is totally up to you, this is so they won't see that you been "modding"
if you wanna get creative, see if you can do it through the charger port so you can say you left it charging over night and it was very hot to the touch in the morning. you went to turn on the phone and it was unresponsive. that's been known to happen with phones once in a while.
I got it, take a usb, plug the small side in the phone, pull the large end off, shove the exposed wires in a wall outlet, watch it squirm.
phatmanxxl said:
I got it, take a usb, plug the small side in the phone, pull the large end off, shove the exposed wires in a wall outlet, watch it squirm.
Click to expand...
Click to collapse
LOL that is hilarious. Won't that also fry my charger?
Most likely I'm going to try the car battery + wire to the metal contact. I'll let you guys know how it goes. I should be getting my phone next week and I'll be returning the defective one promptly after. Hopefully I'll still have the one touch root. I heard that t-mobile has caught on to that and have revised the newer phones to not allow that.
Funky_Fred said:
LOL that is hilarious. Won't that also fry my charger?
Click to expand...
Click to collapse
yea It probly will fry the wire too, m I wouldn't use the htc usb but an extra cheapo standard to mini. I got like ten of them laying around the house here. lol I wouldn't be surprised if the phone melted or caught fire if you tried running 120. volts through it.
let us know how it goes.
Hey there. I have my Galaxy S II (GT-I9100) for about a month, and since a couple of days ago it has been behaving very weirdly about USB and charging.
First of all, the phone thinks it has USB connected at all times. When I go to the settings menu try to enable mass storage it says USB is already connected, even though it isn't!!!
Sometimes when I start the phone it goes to that USB Kies screen and says "connected", when absolutaly no cables are connected AT ALL!!!
When I turn the cell off, remove the battery and plug it back in, without turning the phone on, the recharging battery icon appears, but blinks with a drained battery icon with a yellow exclamation sign and a thermometer which I sincerely have no idea what that means.
It also takes ages to recognize the power charger or when I really connect the USB cable. And finally, when I take them off, it also takes a while to "perceive" they're off and remove the charging lightning from the battery icons.
PRETTY PLEASE, SOMEONE HELP ME OUT, as I don't have time to take the phone to service, and didn't really want to do that
Thanks!!!
This has also happened to me and loads of other SGS2 users! Although usually it only happens sporadically and not constantly. It seems that it's a bad soldering job or dust/dirt has gathered in the microUSB port. You might be able to fix it, if you're *really* careful.
Quote from another thread;
JaX3RiR said:
Last night my phone wouldn't even start charging, so I decided to take matters into my own hands. With the smallest screwdriver I could find, I carefully 'lifted' the tiny PCB in the USB jack while blowing in at the same time. Sure enough, some sand particles fell out, and I haven't gotten carmode'd in nearly 13 hours now. Previously it would do it once every 15 minutes. So far so good, it seems.
Click to expand...
Click to collapse
Thanks for the help... but what is PCB? Is it the connector inside the "hole"?
Tried that and it stopped thinking USB was connected the whole time... on the other hand, it doesn't detect when I connect the USB cable
Lets try keeping 1 thread
Therere are other threads about it.
Read here:
http://forum.xda-developers.com/showthread.php?t=1132588&page=2
StupidIdea said:
Therere are other threads about it.
Read here:
http://forum.xda-developers.com/showthread.php?t=1132588&page=2
Click to expand...
Click to collapse
You can't talk on plural when you only point out one thread. And I've read that, but it isn't the same as my phone doesn't go in "car mode".
My phone's problem only resembled a problem JaX3RiR briefly mentioned in the middle of the thread.
I tried googling it before posting anything anywhere, but couldn't find anything useful.
Please don't try to look like a smartass like that and embarrass yourself. If you got nothing to add to the thread, it's best if you sit out of it. It's much more appreciated when helpful people like JaX3RiR post...
Hi,had the same problem,tried reflashing back to original firmware,but still had the same problem,,the only way i could boot the phone was through recovery mode,(reboot)Had to send phone back for possible repair??cut a long story short they sent me a new phone,,They said they couldnt repair the fault,something to do with the usb charging system,,So i would advise anyone with this specific problem,to send phone back,and get a replacement..hope you get it solved
Thanks mate, I sent mine today as well... I hope they act the same with me, as I'm afraid customer service around here always tries to incriminate the user not to use the warranty...
ghnogueira said:
You can't talk on plural when you only point out one thread. And I've read that, but it isn't the same as my phone doesn't go in "car mode".
My phone's problem only resembled a problem JaX3RiR briefly mentioned in the middle of the thread.
I tried googling it before posting anything anywhere, but couldn't find anything useful.
Please don't try to look like a smartass like that and embarrass yourself. If you got nothing to add to the thread, it's best if you sit out of it. It's much more appreciated when helpful people like JaX3RiR post...
Click to expand...
Click to collapse
There is no reason to be angry, I'm just trying to help, and just wanted that we all post in one thread, so it would be easier to track later.
I just posted longest thread. Here is another one if it helps to justify:
http://forum.xda-developers.com/showthread.php?t=1151863
I'm pretty sure you have the same problem. Sometimes Vlingo starts, sometimes phone thinks its charging, when trying to boot it shows battery image and won't boot, can boot only recovery and do restart from there.
Get of the high horse when people are trying to help you.
Are you sure you didn't connect USB cable upside down or bended USB port with the cable?
I have no idea what Vlingo is, and obviously I didn't connect the USB cable upside down. I don't think I bended the port with the cable since it still recognizes the cable for charging or booting and going directly into Kies mode, for example.
I am not on any high horse when people try to help me, as you could see my response towards the guys above. Your post wasn't sounding helpful at all, you were just sounding like "hey, you dumass noobie, don't open a new thread for yourself, check the forums first".
By the way, I also took a look at that thread you posted before posting mine, but I have no idea what is "car mode" on my phone...
Sorry if I sounded rough. I thought it is similar issue, so I posted link to longer thread. I had this issue myself.
Peace. Let us know what the service say .
This happened to me one week ago while on holiday....that temp indicator while charging plus the other stuff you mention....
Plus the phone went into flight mode and won't come out....
Got home and did a reset and phone now doesn't recognise sim card...
great phone but I'm a little disappointed
stevee1953 said:
Hi,had the same problem,tried reflashing back to original firmware,but still had the same problem,,the only way i could boot the phone was through recovery mode,(reboot)Had to send phone back for possible repair??cut a long story short they sent me a new phone,,They said they couldnt repair the fault,something to do with the usb charging system,,So i would advise anyone with this specific problem,to send phone back,and get a replacement..hope you get it solved
Click to expand...
Click to collapse
Hello,
Had the same problems aswell, only mine had a bunch of other problems aswell:
When I shut down my mobile it restarts itself and then shows a yellow exclamation mark with an tempgage. Only way to turn on my phone is to connect it with the charger, turn of my phone again, remove the charger and then the phone turned itself on again but without the temp gage.
My phone also thinks its charging when it is not, and when I am actually charging it, its not charging.
Also my PC does not recognize my phone so I am not able to update it.
I have also sent my phone for a repair, I will keep you guys posted.
greets from the netherlands
Yep, mine only got fixed by going into service. It got its mainboard warranty switched.
T- Mobile sent me a replacement phone
They seemed to know the symptoms when I explained what was happening
Same fault for me. Mainboard replaced, works fine now.
Sent from my GT-I9100 using XDA App
How did you guys get it fixed? Did you have to ship the phone out somewhere? How long did you have to wait to get it back? What was the process?
Thanks.
Mine is going to be repaired in two weeks.
I was the 8th SGS2 since tuesday which came in the repair center.
The repair guy said it is a manifacturing fault.
The phone gets hots, and outside temperature is cold, so it makes moisture in the phone.
This cause the phones power management to get fu up (SGS2 has a small battery inside of it, and that gets fu up). Only fix is replace hardware, but 9 of 10 times Samsung gives the fault to the customer. They say it has water damage and can't be fixed in warrenty...
I'm going to write a huge article about it, and I hope it will get published by a lot of site's soon. Phones he admitted having the problem: SGS1, SGS2 and SGSN.
I charged my GS2 2x by USB and it's discharged faster than by the sector
The USB power isn't enough for charge up the GS2 correctly
Are you guys suffering from rapid battery discharging, i have all of the above symptons but my battery drains within hours...I`ve even bought a brand new battery off ebay that is exacly the same issues... I`d like to send it back to O2 but i`ve rooted and flashed custom firmware...
My SGS4 recently stopped working - basically what happened was that it doesn't seem to be drawing power from the battery. The phone will turn on when plugged in (but soon power off), and will show as charging when first plugged into charger (but not charge). However if I unplug it, it won't turn on.
The phone is rooted, and running a custom, Samsung based ROM.
I have tried using a different battery, and the stock battery fully charged with an external charger - and the phone still won't turn on. It's clearly a hardware related issue - drawing current from the battery. I've also tried turning the phone on in download mode, and recovery mode. Both of which do the same as a standard boot - ie. turn on for a while, then turn off.
The phone, being only about 6 months old, was still within warranty period, so I took the phone to Telstra. Not surprisingly, Telstra have said that as there is a Custom ROM on the phone, the warrant is voided. I stated that my understanding is that under Australian law, as it is a hardware fault, and not a fault caused by the ROM, the warranty still stands - however Telstra wouldn't budge and said I have 5 days to decide if I want to pay the $300+ for the repair.
What is my next course of action? Has anybody had a similar issue previously? Is the TIO the next port of call? Or should I be going to NSW Department of Fair Trading?
I'm sure I've read previously that phones are still covered under warranty after rooting etc, if it can be shown that it's a hardware fault, not a software fault. As the battery doesn't seem to be powering the phone, this clearly seems to be the case - esp. as it is the same in download mode and recovery mode.
Any help would be great. Please don't post pointing out that I rooted my phone so THAT's my own fault etc. These posts aren't helpful, I already have know that.
is it too late to throw the original Telstra ROM on it and take it back to another store? If you were careful you would still be on the old bootloader, so there shouldn't be any KNOX concerns.
Thanks for the response.
It may not be too late, however I cannot flash it, as the phone won't stay on for more than a second or two. Even in download mode.
I was on the old bootloader, yes. So knox is fine.
abbaskip said:
Thanks for the response.
It may not be too late, however I cannot flash it, as the phone won't stay on for more than a second or two. Even in download mode.
I was on the old bootloader, yes. So knox is fine.
Click to expand...
Click to collapse
Thats good to hear that your still on oldbootloader but the problem still will remain if you cant do something about it. Can you pls pull the battery out for atleast 5 to 10 minutes to let it settle abit and put it back after. Thanks
Edit: Would you mind checking your battery Serial S/N if it starts with BD ? thank you.
Sent from Hell ?
I am not too sure about Australian law but under EU law you are fine. This does not however apply to the rest of the world.
Either way if you have rooted outisde EU you are pretty much done for (unless there is a law). its extremely hard to prove that your rooting / apps or whatever you have on it has not caused the Hardware fault.
I understand that it is battery not charging etc, is there anyway while phone is connected directly to mains to flash it from usb card? if you could do this and 'unroot' the phone it should be stock or give you enough to trick kies into allowing you to update?
Its a pity you cannot power it through your PC and enter download mode and flash.. (or can you?)
Repulsa said:
Thats good to hear that your still on oldbootloader but the problem still will remain if you cant do something about it. Can you pls pull the battery out for atleast 5 to 10 minutes to let it settle abit and put it back after. Thanks
Edit: Would you mind checking your battery Serial S/N if it starts with BD ? thank you.
Sent from Hell ��
Click to expand...
Click to collapse
Hi,
It's definitely no fault of the battery. I've tried various batteries, left the phone without a battery for days etc. (See this thread for details of this issue: http://forum.xda-developers.com/showthread.php?t=2581229&page=2)
Battery serial starts AA.
A|ex said:
I am not too sure about Australian law but under EU law you are fine. This does not however apply to the rest of the world.
Either way if you have rooted outisde EU you are pretty much done for (unless there is a law). its extremely hard to prove that your rooting / apps or whatever you have on it has not caused the Hardware fault.
Click to expand...
Click to collapse
I think that's the issue here. Basically a big company taking advantage of the small man. They have the upper hand, they know it, so they force you to pay.
It has to be a hardware fault, based on all of the behaviour (ie. phone booting in all modes - but dying in a handful of seconds), but it's easy for them to wash their hands of the warrant, by saying I modified the device - even if it is irrelevant to the problem.
I understand that it is battery not charging etc, is there anyway while phone is connected directly to mains to flash it from usb card? if you could do this and 'unroot' the phone it should be stock or give you enough to trick kies into allowing you to update?
Its a pity you cannot power it through your PC and enter download mode and flash.. (or can you?)
Click to expand...
Click to collapse
Unfortunately not. Even when the phone powers up, it shows 0% and shuts down very soon after. If I plug it into the PC, then turn it on, it powers up and again turns off not long after. This same behaviour carries across to download mode and recovery mode. ie. It boots, but then dies within a few seconds.
Think I'll complain to the ombudsman.
Based on the Australian law, the ombudsman can assist as follows:
The TIO has jurisdiction to investigate complaints about faulty mobile handsets where the handset is supplied as part of a contractual relationship, between the TIO Member carrier or carriage service provider and the complainant, which involves the provision of a carriage service to be accessed via that handset.
The TIO does not have jurisdiction to investigate complaints where the customer supplies the handset (i.e. they have purchased it outright and separately from their purchase of network services), or where the initial contract has expired and the customer retains and continues to use the handset. Where appropriate, the TIO will refer out-of-jurisdiction complaints to the relevant Department of Fair Trading or Consumer Affairs.
This position statement does not relate to any manufacturer's warranty. The TIO will investigate complaints about faulty handsets provided as part of a bundled service, even where the initial handset warranty period may have expired.
Under the TIO's Operational Guidelines the TIO will only investigate complaints about faulty handsets where the fault is caused by an inherent defect or otherwise and is not caused by misuse by the customer. The TIO may also decline to investigate a complaint where a customer has not produced a handset for inspection/assessment after being asked to do so by their provider or the TIO.
As the defect was not caused by myself - as the rooting and custom software did not lead to the hardware defect, I believe it falls under the TIO jurisdiction.
As a long shot would a juice pack for a S4 work such as a morphie as you can charge and also sync? (not sure if the phone uses the pack or whether the pack is used to charge the battery, if the latter it will not work for you)
or maybe a mains powered dock and usb cable to PC?
Given TIO is able to look at something like this as the handset is bundled, go to them. Better them than CA/FT/whomever, as TIO is the specialist industry body.
Or....This sounds like it may be a simple USB board/port failure which is quick/easy/cheap (maybe 15 bucks) to replace yourself. You could always try that, and if that doesn't end up being the issue then go the TIO route.
MistahBungle said:
Given TIO is able to look at something like this as the handset is bundled, go to them. Better them than CA/FT/whomever, as TIO is the specialist industry body.
Or....This sounds like it may be a simple USB board/port failure which is quick/easy/cheap (maybe 15 bucks) to replace yourself. You could always try that, and if that doesn't end up being the issue then go the TIO route.
Click to expand...
Click to collapse
I don't believe it's a usb port failure, as fully charged batteries haven't worked. It's not the USB port that's issue, but that the phone isn't drawing current from the battery.
A|ex said:
As a long shot would a juice pack for a S4 work such as a morphie as you can charge and also sync? (not sure if the phone uses the pack or whether the pack is used to charge the battery, if the latter it will not work for you)
or maybe a mains powered dock and usb cable to PC?
Click to expand...
Click to collapse
What's a juice pack?
I have a dock, bit it has the same issue as charging direct - the phone turns off after about one second
So the latest news – I tried to phone the store again and this Telstra Shop NEVER answer their phone – I have their direct local line, given to me by the Telstra Call Centre, and even tried calling them as I walked through the door – as I'd tried calling throughout the day with no answer. The phone on the desks rang, and was ignored by staff who were standing around having a conversation. Sure explains why they weren't answering the phone throughout the day! So anyway, after not getting through to the store, I called the Telstra Call Centre again, explained the situation, and that I was quoted ~$350 for the quote. The operator looked into it, put me into someone who was escalating the case. After a short chat, the person said they'd call me back after speaking to the tech, getting all the details etc etc. Long story short, they call me back and gave me a waiver code. Said that I can request the store repair the phone, and give that waiver which will mean I'm not charged.
I went into the Telstra store this evening (which is after I kept trying to call them all day as above), and told them the situation. They didn't understand why I was telling them, and said I needed to tell the tech centre – who they can't provide contact number for (and who had told me when giving me the quote to respond to the store within 5 working days). Eventually a guy that knew what he was doing explained to my staff member that he just needed to email/message the tech responsible, provide the waiver and confirm to go ahead with repairs.
Now I've just got to wait for the call saying my phone is ready to be picked up Hopefully they don't stuff that up!!
abbaskip said:
So the latest news – I tried to phone the store again and this Telstra Shop NEVER answer their phone – I have their direct local line, given to me by the Telstra Call Centre, and even tried calling them as I walked through the door – as I'd tried calling throughout the day with no answer. The phone on the desks rang, and was ignored by staff who were standing around having a conversation. Sure explains why they weren't answering the phone throughout the day! So anyway, after not getting through to the store, I called the Telstra Call Centre again, explained the situation, and that I was quoted ~$350 for the quote. The operator looked into it, put me into someone who was escalating the case. After a short chat, the person said they'd call me back after speaking to the tech, getting all the details etc etc. Long story short, they call me back and gave me a waiver code. Said that I can request the store repair the phone, and give that waiver which will mean I'm not charged.
I went into the Telstra store this evening (which is after I kept trying to call them all day as above), and told them the situation. They didn't understand why I was telling them, and said I needed to tell the tech centre – who they can't provide contact number for (and who had told me when giving me the quote to respond to the store within 5 working days). Eventually a guy that knew what he was doing explained to my staff member that he just needed to email/message the tech responsible, provide the waiver and confirm to go ahead with repairs.
Now I've just got to wait for the call saying my phone is ready to be picked up Hopefully they don't stuff that up!!
Click to expand...
Click to collapse
Congrats on the Win! but i bet they will slap you in the face with KNOX
You mean they'll put me on the new BL? Yes, I'm sure of it. Tech centres always do a factory reset and load the latest firmware. They give you a warranty on the repair, so they ensure all is stock.
If you mean they will refuse to repair because of knox, I'm confident they won't. I'm on the old BL, and even so I've been given the quote and waiver for the quote already.
My phone has been returned in working order. Of course, Telstra being Telstra, I was told that they couldn't add the waiver at the shop, so we would be billed, and then have to apply for a credit.
Oh, and they've updated to a Knox enabled ROM obviously but that was expected
Sent from my GT-I9505 using Tapatalk
So my sister managed to smash up her J5 a few months ago, the phone went into service for a screen replacement (it was functional software wise). Service center called back to say the phone couldn't be repaired and returned it. I looked the phone over, plugged it in, only to find out they somehow managed to brick the phone.
So without a functional screen, there's no way i can restore it to working condition since i don't have the hardware for it.
Now this was months ago and i only figured it out a short while ago. What would you do in this situation?
PS: By bricked i mean my computer only sees it as "Qualcomm HS-USB QDLoader 9008" and the phone doesn't vibrate when i hold down the power button.
u2020bullet said:
So my sister managed to smash up her J5 a few months ago, the phone went into service for a screen replacement (it was functional software wise).
Click to expand...
Click to collapse
Maybe they had a drop test with it
Maybe they dropped it by accident.
Lawsuit.
I forgot to update the thread. I did indeed end up getting in touch with Samsung, and they asked for the service bill, which according to our parents, they threw away, so that means we can't do anything. Lesson here to anyone coming across this thread, don't lose the bill.