[Q] VZW stuck in 3G - Nexus 6P Q&A, Help & Troubleshooting

At work on Friday I was trying to do anything but work. So, I took the sim out of my work iPhone and put it in my 6P. After booting I noticed it wouldnt connect to 4G/LTE, didn't think much of it. Turned off, the put correct sims back in phones. iPhone boots with LTE connection with work sim, 6P boots with 3G connection with personal sim. Hm.
I tried toggling Airplane mode, data on/off. Tried various 'LTE OnOff' apps. Dialed *#*#4636#*#*, reset APN to default, cleared cache in Storage menu. Wait until I get home, flash latest Android M image (except userdata). No changes after boot, still only connecting to 3G.
Now I've flashed Jan/Feb/March images, no luck on any. Tried Android N, still 3G only...
When I put my personal sim into my Moto X, I have LTE connection and speeds.
Looking for help???

gi812 said:
At work on Friday I was trying to do anything but work. So, I took the sim out of my work iPhone and put it in my 6P. After booting I noticed it wouldnt connect to 4G/LTE, didn't think much of it. Turned off, the put correct sims back in phones. iPhone boots with LTE connection with work sim, 6P boots with 3G connection with personal sim. Hm.
I tried toggling Airplane mode, data on/off. Tried various 'LTE OnOff' apps. Dialed *#*#4636#*#*, reset APN to default, cleared cache in Storage menu. Wait until I get home, flash latest Android M image (except userdata). No changes after boot, still only connecting to 3G.
Now I've flashed Jan/Feb/March images, no luck on any. Tried Android N, still 3G only...
When I put my personal sim into my Moto X, I have LTE connection and speeds.
Looking for help???
Click to expand...
Click to collapse
wht about another SimCard on ur nexus?
& Also go to Setting > More > Network > Preferred Net Type > 'Choose' LTE
:good:

Geeks Empire said:
wht about another SimCard on ur nexus?
& Also go to Setting > More > Network > Preferred Net Type > 'Choose' LTE
:good:
Click to expand...
Click to collapse
I thought I remember my phone originally being in 'Global' mode
Anyways, my choices are
Global
LTE/CDMA
LTE/GSM/UMTS
I dont have an LTE Only option. I switched to LTE/CDMA, restart. No change. Same when choosing LTE/GSM/UMTS.

Toggle Airplane mode to kick it back to LTE. I've tried a few fixes including changing APN Type but that hasn't fixed it, still happens.
EDIT: Skimmed over the part where you said you tried it, sorry. Try changing the APN type to "default, admin,mms,supl,fota,hipri,dun" in that order.

Sunsparc said:
Toggle Airplane mode to kick it back to LTE. I've tried a few fixes including changing APN Type but that hasn't fixed it, still happens.
EDIT: Skimmed over the part where you said you tried it, sorry. Try changing the APN type to "default, admin,mms,supl,fota,hipri,dun" in that order.
Click to expand...
Click to collapse
I tried your APN settings and the settings from this site (https://apn.gishan.net/settings/1259_13_verizon_apn_settings_for_huawei_nexus_6p.php)...no luck
Using the same sim card (my personal one that previously worked in the 6P).....
The *#*#4636#*#* menu is showing Network Type: EvDo-rev.A on the 6P and LTE on Moto X
Speedtest on 6P shows - D:2.61 Mbps U: 1.13Mbps
Speed test on Moto x- D43.62Mbps U:20.37Mbps
Speed test on iPhone - D: 34.99 U:18.74
This tells me it's not a sim card issue but something changed on my 6P

Took it one step further, went all the way back to stock, wipe userdata, fastboot flashing lock. Reboot, still 3G.

gi812 said:
At work on Friday I was trying to do anything but work. So, I took the sim out of my work iPhone and put it in my 6P. After booting I noticed it wouldnt connect to 4G/LTE, didn't think much of it. Turned off, the put correct sims back in phones. iPhone boots with LTE connection with work sim, 6P boots with 3G connection with personal sim. Hm.
I tried toggling Airplane mode, data on/off. Tried various 'LTE OnOff' apps. Dialed *#*#4636#*#*, reset APN to default, cleared cache in Storage menu. Wait until I get home, flash latest Android M image (except userdata). No changes after boot, still only connecting to 3G.
Now I've flashed Jan/Feb/March images, no luck on any. Tried Android N, still 3G only...
When I put my personal sim into my Moto X, I have LTE connection and speeds.
Looking for help???
Click to expand...
Click to collapse
I'm having the same problem with 6P on t-mobile since last week when I applied April update.
T-mobile say there are no issues with local cell towers, Google pointing finger at t-mobile
saying: " appears that the phone is receiving a signal that is switching the cellular data to Edge which is an older technology. It is possible that your device is receiving a signal from an older tower. Older towers do not work well with newer multi-band devices and this could be causing the issue".
I'm talking to t-mobile again to confirm they've not got any issues, but given the timing and given the fact that I see this on all the local towers I'm more suspicious about the phone/software, but we'll see.
I've tried factory reset, replacement sim reflashing a few different versions of stock rom.
I'm currently (slowly) working my through the logs in the bug report. It's slow going but interesting reading.
Do you remember what versions of the radio rom you've tried?

gi812 said:
At work on Friday I was trying to do anything but work. So, I took the sim out of my work iPhone and put it in my 6P. After booting I noticed it wouldnt connect to 4G/LTE, didn't think much of it. Turned off, the put correct sims back in phones. iPhone boots with LTE connection with work sim, 6P boots with 3G connection with personal sim. Hm.
I tried toggling Airplane mode, data on/off. Tried various 'LTE OnOff' apps. Dialed *#*#4636#*#*, reset APN to default, cleared cache in Storage menu. Wait until I get home, flash latest Android M image (except userdata). No changes after boot, still only connecting to 3G.
Now I've flashed Jan/Feb/March images, no luck on any. Tried Android N, still 3G only...
When I put my personal sim into my Moto X, I have LTE connection and speeds.
Looking for help???
Click to expand...
Click to collapse
Dial *#*#4636#*#* and click the 3 dot menu on top right and choose band 6. Its possible that it got changed. Under preferred network type make sure its set to LTE/gsm/CDMA auto prl.

murphyjasonc said:
Dial *#*#4636#*#* and click the 3 dot menu on top right and choose band 6. Its possible that it got changed. Under preferred network type make sure its set to LTE/gsm/CDMA auto prl.
Click to expand...
Click to collapse
I have that network type selected. When i select a different band, should i expect something to happen? Do I need to restart?
Got a new sim card yesterday as well, no difference.

Looks like I may have fixed it!
Did not work:
-flashing images for MMB29P, MHC19I, MHC19Q, NPC91K (DP2 ANDROID N)
-New sim
-Messing with APNs, toggling airplane mode, selecting different bands in *#*#4636#*#* menu
I knew when I originally rec'd the phone, everything worked. So I figured, why not try the original original images?
Solution: Go back to stock! Flashed MDA89D and my LTE is back.
-As soon as it booted, I made test calls/texts. *#*#4636#*#* shows Network Type: LTE and Preferred Network Type: LTE/GSM/CDMA auto (PRL)
-APN page lists 6 APNs (it wasnt doing this when I only had 3G) and selected by default is VZWINTERNET
-Update to 6.0.1 immediately popped up as well. LTE still active after update! (This takes you to the December Security update. Then you go month-by-month to most recent)

My problem is obviously different as I'm on t-mobile but f.y.i.
I flashed October's image (MDB08K) which is an image that doesn't support the newer LTE bands (eg 12) and now I have LTE again.

Related

[Q] Nexus 4 Radio - No 3G/HSPA Signal

I've not had a 3G/HSPA signal on my N4 for a while now. Trouble is I don't know exactly when it happened as I'm generally on either WiFi at home or at work, where I know I can only get Edge.
I've tried the usual check the APN, *#*#4636#*#* and nothing's jumping out at me (if I tell it to use WCDMA only I get no signal at all).
I'm wondering if it was the 4.2.2 udpate and wonder if I've got the wrong radio - so the question is does anyone know what radio I should have on my N4? I'm in the UK on Vodafone, but I got the phone from the Play Store.
I've tried searching but the N4 seems to have had so many signal issues it's difficult to sift out the relevant stuff
I'm not rooted but I'm happy to do it if needed. Already tried a factory reset so nothing to lose!
Cheers,
Dave
have you tried a different sim card? thete isnt a specific radio per region, so thats not a problem.
simms22 said:
have you tried a different sim card? thete isnt a specific radio per region, so thats not a problem.
Click to expand...
Click to collapse
Yeah, sorry, forgot to say. I tried the wife's SIM (different operator) and same issue, only got a 2G signal.
I was thinking it might have been an issue when they updated it to remove the LTE "feature"
Even i have the same problem . I am from India and also have tried a couple of sim card . Im not able to get 3g signal at all . Anyone pls help....
i have the same issue solved whit RMA my first nexus 4 was defective, my new nexus 4 changed in warranty now works well
3G/HSPA networks
participles ipntsly
I started having the same issue today in Atlanta. Had another T-Mobile HSPA phone sitting next to mine with 4 bars while I was on Edge. My N4 is < 1 week old and seemed to be OK but now I can't get it on anything other than Edge.
I've checked my APN settings, reset the radio, turned data on/off and reset the phone with no luck.
Any advice?
Update: Just got mine working, here is what I did.
Wasted 20 mins talking to Google and T-Mobile. (I don't recommend this step.)
Type in *#*#4636#*#*
Scroll down and change 'WCDMA Preferred' to 'WCDMA Only'. At this point my bars switched from Edge to HSPA.
Now, undo the change and put it back on WCDMA Preferred. Make sure it still has a 3G or an H next to your bars.
Exit and enjoy the fast phone.
gtgeek said:
Update: Just got mine working, here is what I did.
Wasted 20 mins talking to Google and T-Mobile. (I don't recommend this step.)
Type in *#*#4636#*#*
Scroll down and change 'WCDMA Preferred' to 'WCDMA Only'. At this point my bars switched from Edge to HSPA.
Now, undo the change and put it back on WCDMA Preferred. Make sure it still has a 3G or an H next to your bars.
Exit and enjoy the fast phone.
Click to expand...
Click to collapse
This worked for me.. thanks
I am having the exact same problem as Dave. My n4 has just stopped connecting to WCDMA (H).
I have tried re entering my APN's, Turning on/off mobile network, Airplane mode, rebooting and removing the SIM. From the test menu I have tried WCDMA only but I lose my signal completely and go to emergency calls only. If I use either GSM only or WCDMA preferred I can get a 2G connection but nothing more and when on WCDMA preferred it can lose connection completely as well.
I am also with Vodafone UK.
solution for this
Guys....even I had the same problem.....but was able to solve it.....
Go to settings >apps>all >Google framework services in this disable it and clear data and again enable it....
Enjoy 3g once again ....it worked for me
caka said:
Guys....even I had the same problem.....but was able to solve it.....
Go to settings >apps>all >Google framework services in this disable it and clear data and again enable it....
Enjoy 3g once again ....it worked for me
Click to expand...
Click to collapse
Thank you! A few seconds after doing this my N4 connected to 3G!
I have tried what solutions were posted here but everytime I switch from 2G to 3G in the menu I lose signal on my phone..
gtgeek said:
Update: Just got mine working, here is what I did.
Wasted 20 mins talking to Google and T-Mobile. (I don't recommend this step.)
Type in *#*#4636#*#*
Scroll down and change 'WCDMA Preferred' to 'WCDMA Only'. At this point my bars switched from Edge to HSPA.
Now, undo the change and put it back on WCDMA Preferred. Make sure it still has a 3G or an H next to your bars.
Exit and enjoy the fast phone.
Click to expand...
Click to collapse
I tried this as soon as I put WCDMA preferred I lose signal, I have tried doing this in several locations as I live in the country, tried at my school where my friends get H+ and I still lose connection. tried going back to stock still the same issue
Can someone fixed this problem? "WCDMA only" mode make my N4 lost signal.
Sent from my Nexus 4 using XDA Premium 4 mobile app
Getting bars on 'GSM only'
I have got the same issue on my Nexus 4, and I still don't understand how it happened in the first place. I updated a bunch of apps before going to bed and remember waking up to no signals on my phone.
Currently I only receive signal when I go *#*#4636#*#* and set it to 'GSM only'. Any other configuration (WCDMA preferred, WCDMA only, etc) results in loss of signal.
I have tried the following with no luck:
1) Restored Factory Settings
2) Installed an older version of android
3) Flashed multiple radios
4) Steps listed on this thread
Can anyone help me out with this?
Thanks

Roaming on VZW after CM13

When I first started using CM13 my signal went to roaming when I know I should have service. I have data roaming off and I've checked to make sure I'm not getting charged for roaming and I'm not. My phone works as it should and I can do everything I need still so I was hoping it would be fixed in one of the new updates. I am on the newest nightly build as of this morning and the R above my signal is still there, just wondering if anyone else is having this problem or know the cause?
I have the same issue on my Nexus 6
Same issue here. Nexus 6 Verizon, just switched to CM13 and I'm stuck on roaming - so far I've tried airplane mode for a minute or two, turning the data off and on, turning the phone off and on, and chatting with Verizon support in case they could do anything remotely. The one thing I haven't done though is try putting another sim card into my phone to see if I could divine any information that way.
Any help would be appreciated.
So after trying just about everything I decided to cave in and jump back to CM12. It was there that I noticed a key difference:
CM12's settings -> mobile network settings, has the following sub-options:
Data Roaming on/off
Preferred Network Type
Enhanced 4G LTE Mode on/off
System select
Access Point Names
CM13 (nightly #2) only has:
Data Roaming
Preferred Network Type
System Select
...while in all honesty I don't know what it all means except to say that it appears to be missing some features of the CM12 nightly I'm using on my Nexus 6 on Verizon. I guess I'll try back in a week or three to see if everything is working fine.
For whatever reason I had LTE pop up for like 2 seconds but went back to R and has stayed since..

4636 menu ) SOS! NEED HELP!

Hello dear XDA Community,
I have an american Nexus 6P (used with Verizon) which is currently used with a Russian cell carrier "MegaFon"
I had troubles with connecting to their LTE, for some reason my phone just wouldn't connect to the LTE and only stick to HSPA or HSPA+ even though an iPhone near me gets LTE signal just fine, the SIM card is fine in the other phone as well. So I started messing with my phone to find if I could fix it, first I started with going back to full stock, that didn't help, the phone still only accepted HSPA signal. Then I tried multiple ROMs and Stock Images but the issue of not connecting to LTE persisted. Then I found out about *#*#4636#*#* menu (aka Phone Info menu) and I started messing with it, which again did not do any good until I hit the menu button and pressed Select Radio Band (P.S. please don't mess with those settings) where I tried selecting all 3 different "GSM/UMTS" Bands. I tried USA band, Band mode 6 and Band mode 7, but this just broke down my signal completely, I cannot connect back to the carrier network no matter what I did. I've tried factory resetting, flashing radio img's, flashing stock/custom. NOTHING HAD HELPED/WORKED
I'm now stuck with a phone that doesn't work at all, and I'm on business trip so I'm just pulling out my hair for messing with those settings in the first place.
Does anybody know a possible fix to this? How could I go back to what I had before even though I tried all kinds of forms of factory resetting the phone
I really beg for your guys' help
Thank You
EDIT: Found this http://forum.xda-developers.com/nexus-6p/help/recovering-usa-band-to-auto-mode-4636-t3271347 gonna try that right now
EDIT2: That modified ROM helped! But I still don't get 4G
Have you tried removing the SIM card, rebooting the phone, then going into the Phone info menu and setting the preferred network type to LTE/GSM auto (PRL)? Maybe afterr another reboot with the SIM inserted the phone will connect.
Also check the APN settings -- they might have changed.
https://apn-russia.gishan.net/settings/33_5_megafon_apn_settings_for_htc_evo_4g_lte.php
stevemw said:
Have you tried removing the SIM card, rebooting the phone, then going into the Phone info menu and setting the preferred network type to LTE/GSM auto (PRL)? Maybe afterr another reboot with the SIM inserted the phone will connect.
Also check the APN settings -- they might have changed.
Click to expand...
Click to collapse
I think I've tried it, I'll give it another try after seeing if flashing this one ROM where you can select Auto Band in 4636 menu that I linked in the edit would work.
APN settings were fine.
Thanks
EDIT: That ROM helped! But I still don't get 4G
Looks like the post you linked should do the trick. Good luck!
code in Huawei *#*#4636#*#*
I have the same problem. My Huawei is Portuguese and the sms work and the internet to but no signal radio. Wen I dial a number tells me no radio found. Can somebody help me? Thanks

Big problem with 2G

Hi everyone !
Lately I went to a place were 3G/4G was not reachable and it is there that i noticed that my brand new Moto X play couldn't get any connection in 2G (GSM) mode even if the place was fully covered with 2G/EDGE (GSM)...
In 3G/4G there is no problem only on 2G (GSM).
I tried in the settings to put 2G (GSM) only and I can not get any signal even now that i'm back home ....
I tried a factory reset from the recovery it did not work :crying: Do you have an idea on how to solve that problem ?
I also tried to use the sim card with another phone in 2G (GSM) and there it works fine with maximal signal ....
Thanks ! :laugh:
Hallo,
I did a test and I got the same "problem".
Turned 4G into 3G...no problem.Still connected..
Turned 3G into 2G....no signal.
Turned 4G into 2G..no signal.
You can try to switch networktype in *#*#4636#*#*
No time for me now....I will try it later on the day.
hostel666 said:
You can try to switch networktype in *#*#4636#*#*
Click to expand...
Click to collapse
I just tried it and turned the networktype to "GSM only" then i got no signal just like before. If i try to use another type like CDMA/GSM it connects to 3G and works but still the problem with the GSM/2G....
Hi guys. I'm not experiencing this problem on my XT1562. switching between bands is fine and working on my device. What kernels are you guys using?
I'm using the stock kernel, I just flashed the OTA (6.0.1) from the stock recovery
Same Problem, more information
For my Moto Play X I have a very similar problem:
4G works, but 3G and 2G do not. If I'm connected to a 4G network, I see that there is reception and can use all data transfer functions. But when I want to do a call, I get a timeout. When I'm in a place where there is no 4G network available, I see that I don't have signal - but the network is shown in the list of available networks for manual selection.
As I have a dual SIM variant (stock ROM, not a custom modification or "upgrade") my second SIM does work like a charm. I tried now and swapped the SIMs - and it seems that just the SIM1 slot is having those problems. The same SIM also works perfectly in the second SIM slot.
I also tries to reset just the network settings (an option provided by the stock ROM) but this didn't change anything.
Next step I'm currently working on is doing a factory reset - will take a while until backup and restore will enable me to see the real result. I'll keep you up to date....
UPDATE: factory reset didn't change anything - will send phone to repair now. :,-(

Can't switch back to 3G or LTE. Left with only 2G connection.

Facts:
- OnePlus 2 (European Edition, Germany)
- CM13 (13.0-20160721-NIGHTLY-oneplus2)
- Provider: Telekom (Congstar)
My OPT refused to switch to anything more then EDGE (2G) a few days ago. First I though the network was down but after a few days I checked with other phones and only mine wont switch to 3G or LTE.
When I tried to cheange the "prefered network" toggle, I switched it to 2G and now I can't switch it back to 3G or LTE. The options are still there but when I select them they instantly switch back to 2G. Even in the Advanced menu that you can enter by dialing *#*#4636#*#* I can't change it. The setting is fixed to "GSM only".
When I search for network I can only find 2G networks. In the Results are only Vodafone 2G and Congstar 2G which is my provider.
Does any one else have a similar problem and maybe a solution?
UPDATE:
I reflashed the stock image and everything worked there. Then reflashed cm13 and now I have the same error again. So it seems to be a software bug in cm13 not a hardware bug.
UPDATE 2:
I flashed the modem from stock again. Still not working. Than I disabled the modem from the service menu and enabled it again. Then it worked for a few days but then I was back to only 2G. Now the reflashing trick doesn't seem to work anymore.
I have no idea how to fix this does anyone have a clue? I can't be the only one with this problem.
XenGi said:
Facts:
- OnePlus 2 (European Edition, Germany)
- CM13 (13.0-20160721-NIGHTLY-oneplus2)
- Provider: Telekom (Congstar)
My OPT refused to switch to anything more then EDGE (2G) a few days ago. First I though the network was down but after a few days I checked with other phones and only mine wont switch to 3G or LTE.
When I tried to cheange the "prefered network" toggle, I switched it to 2G and now I can't switch it back to 3G or LTE. The options are still there but when I select them they instantly switch back to 2G. Even in the Advanced menu that you can enter by dialing *#*#4636#*#* I can't change it. The setting is fixed to "GSM only".
When I search for network I can only find 2G networks. In the Results are only Vodafone 2G and Congstar 2G which is my provider.
Does any one else have a similar problem and maybe a solution?
UPDATE:
I reflashed the stock image and everything worked there. Then reflashed cm13 and now I have the same error again. So it seems to be a software bug in cm13 not a hardware bug.
UPDATE 2:
I flashed the modem from stock again. Still not working. Than I disabled the modem from the service menu and enabled it again. Then it worked for a few days but then I was back to only 2G. Now the reflashing trick doesn't seem to work anymore.
I have no idea how to fix this does anyone have a clue? I can't be the only one with this problem.
Click to expand...
Click to collapse
Hi there, I'm having the same issue with sim No.02 how did you fix it?
elander said:
Hi there, I'm having the same issue with sim No.02 how did you fix it?
Click to expand...
Click to collapse
You can't have 4g/lte active on both SIM cards, so solution is to put phone in flight mode, switch your primary SIM to 4g/lte which should put your secondary into 2g mode and then you're set.
pitrus- said:
You can't have 4g/lte active on both SIM cards, so solution is to put phone in flight mode, switch your primary SIM to 4g/lte which should put your secondary into 2g mode and then you're set.
Click to expand...
Click to collapse
What he said.
That's how I fixed it. Still wondering why this is possible with the stock firmware. At least I didn't notice the problem with stock.
Sent from my ONE A2003 using XDA-Developers mobile app
XenGi said:
What he said.
That's how I fixed it. Still wondering why this is possible with the stock firmware. At least I didn't notice the problem with stock.
Sent from my ONE A2003 using XDA-Developers mobile app
Click to expand...
Click to collapse
because on stock it does this automatically. You can change the network type of the SIM on which data is enabled.
The other one wont even show you the option

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