Database Users

5 Returned Transformers..

I've been watching this device for a few days now. I've wanted a tablet but can't really rationalize the actual need for it.
I went to Fry's Electronics today in Anaheim, Ca. only to find that their 'STOCK' consisted on 5 opened box 32GB Transformers. No keyboards in stock (Odd) and no 16GBs in stock.
The fact that people are returning them left and right around here has me worried. Granted, the um...indiginous population isn't exactly up to speed with things like roads, traffic laws or lights, or VCRs but hey, someone is buying them bringing them back.
I'm going to wait before I buy one now. I can't seem to get a straight answer on whether or not Google Docs works, if you can edit within the app or the browser.
I assume no one uses these things for business or practical use. Just as toys.
I fought for 2 days to GIVE AWAY 600 bucks for the tablet and keyboard, and fate keeps kicking me down...for good reason I assume.
It's a waste of money, no purpose and no practical application in the business world?
Have I stirred anyone up..wake up!

VoXHTC said:
I'm going to wait before I buy one now. I can't seem to get a straight answer on whether or not Google Docs works, if you can edit within the app or the browser.
I assume no one uses these things for business or practical use. Just as toys. Which is why I haven't gotten answer.
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Except that you did get an answer in your thread here.
Regards,
Dave

Ahh I forgot about that thread.
Well, I edited my OP. Does it not concern anyone that these things are breaking left and right, sleep of death, touchscreens failing...
Unless you're a power user, (not an apple user since it requires basic knowledge of software and the freedom to do what you want to with your purchase of 500 bucks) you're up **** creek without a paddle.
It's almost like people are buying them just to return them...

VoXHTC said:
Ahh I forgot about that thread.
Well, I edited my OP. Does it not concern anyone that these things are breaking left and right, sleep of death, touchscreens failing...
Unless you're a power user, (not an apple user since it requires basic knowledge of software and the freedom to do what you want to with your purchase of 500 bucks) you're up **** creek without a paddle.
It's almost like people are buying them just to return them...
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No worries here..
I *did* have a keyboard doc that 'died' in the sense that the battery stopped charging. Sent it back to Amazon and then ordered a new one.
The TF tablet itself has been flawless. Asus has been doing a great job of keeping the firmware updated - and now has Android 3.1 slated to come out sometime today - so i'm not concerned about any "Day 1" sw issues such as SOD etc.
I haven't experienced any sw issues, but even if I had - it'd be hard to complain too much as quickly as Asus is jumping on these things.
The returns - especially because they're all 32GB - may just be people that placed multiple orders and now they need to return them. They may realize that all they need is 16GB and when their 16GB finally came in they returned the 32GB.
If Fry's is still selling them then I sure as hell would hope that they didn't have any defects.

Seems like the Transformer is not for you. I am very happy with mine. A little light bleed, but less than on the iPad or my Dell 24 inch monitors.
If you can't handle the current state of Honeycomb and apps then get an iPad2 and be happy.
FWIW, I got my transformer at Fry's, a 32 GB unit, with the factory seals intact. I was really surprised they had it in stock.

Light Bleed doesn't really concern me, as that is just "way it is" with phones/tablets.
As far as the current state of honeycomb, it's fine. Your comment is irrevelevent. I'm pro android.
Apple is complete and utter fail. i thought that was clear in my snide remark towards them.. (Apply fangirlz)
The issue with the transformer is the HARDWARE IS FAILING...not the OS. Android rocks.
Android apps rock.
Update today? You say?

Fry's worries me. I returned my first Transformer to Fry's because it was defective, one side of the LCD panel had separated from the glass, there was a inch wide gap the backlighting was visible through and you could push on the glass and see it bending. It was most clearly defective and I showed them the defect. The cashier even took the tablet to someone else and showed them.
Then she comes back, enters "Unwanted" in the computer, and puts a discounted price sticker on it, like they do with a return that was not defective.
So someone is going to get that defective unit.
I did get a second Transformer from Fry's and this one was fine. I'm sure there is a chance something could go wrong with this, but I think it has a one year warranty and I know I'll probably be buying some quad core super tablet a year from now anyway.

just buy a frickin ipad2. If you want a transformer, buy one. If you need to ask, its not for you.

cochese135 said:
just buy a frickin ipad2. If you want a transformer, buy one. If you need to ask, its not for you.
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LOL. Applefangirlsyndromestrikesatwill.
Are you evolved?

Ravynmagi said:
Fry's worries me. I returned my first Transformer to Fry's because it was defective, one side of the LCD panel had separated from the glass, there was a inch wide gap the backlighting was visible through and you could push on the glass and see it bending. It was most clearly defective and I showed them the defect. The cashier even took the tablet to someone else and showed them.
Then she comes back, enters "Unwanted" in the computer, and puts a discounted price sticker on it, like they do with a return that was not defective.
So someone is going to get that defective unit.
I did get a second Transformer from Fry's and this one was fine. I'm sure there is a chance something could go wrong with this, but I think it has a one year warranty and I know I'll probably be buying some quad core super tablet a year from now anyway.
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This is how Fry's works.
I bet those five returned Transformers were trashed all to hell, boxed back up to sold again. Only giving a 30 dollar discount on them for being open boxed lol.
It's scary for sure. No one seems to have any new ones anywhere.
Out stock? returned or busted, back ordered.. Sounds like Asus has some work to do.

cochese135 said:
just buy a frickin ipad2. If you want a transformer, buy one. If you need to ask, its not for you.
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What he said. I decided to get the tranaformer the day it was announced, sure enough I've been extremely happy with both using it for school and play.
Sent from my Transformer TF101

Go to a forum for any other device. Don't care which one--Apple, HP, Dell, Acer, Asus, Toshiba, Motorola, Samsung, etc., etc.--and you'll find just as many reports of issues. This has been discussed ad nauseum on every forum: negative comments far outweigh positive comments. People ***** far more often than they praise.
If you went by what's reported in forums like this one, you'd never buy ANY product. Of course, some vendors do censor their forums pretty heavily, and so if you go to, say, the official Apple forum, you might not find as many complaints. But that's only because they've been deleted and the user very possibly blocked.

Some of the returns you are seeing could be people who have light bleed issues. I see a lot of threads of people complaining about light bleed. I have light bleed but it isn't debilitating enough for me to make the effort in returning it.(In fact, I don't notice it all unless I'm in a pitch dark room and my screen is on max brightness -- a situation that I'm never in) Though some people here have said that they have been through multiple returns hoping for that perfectly lit screen. Also, some people don't like the build quality (which isn't great) but it's not noticeable with a case.
My tablet has not broken down and I use it extensively. (bought it very close to release date) My Xoom lasted 3 days on light use before it started having screen issues.
You can wait for a better tablet but I use mine a lot for reading and media purposes. Obviously, it depends on the individual on how they will use their tablet. I actually get stuff done with mine (read text/pdf's/spreadsheets and watch lectures/webinars/recorded meetings). It's just like a more portable/convenient computer so if you just watch videos and surf the net at home then you're obviously not going to get stuff done on a tablet either. But, if you are work-oriented type of person then you can definitely find use in this. To say that it is worthless for people like me is a bit ridiculous.
That said, for an excel monkey like me, the current excel apps aren't good enough for me to use my TF over my thinkpad. But, it is still great for viewing and small editing purposes.

VoXHTC said:
This is how Fry's works.
I bet those five returned Transformers were trashed all to hell, boxed back up to sold again. Only giving a 30 dollar discount on them for being open boxed lol.
It's scary for sure. No one seems to have any new ones anywhere.
Out stock? returned or busted, back ordered.. Sounds like Asus has some work to do.
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BestBuy currently has the 16gb in stock
You can check for availability at nowinstock net
Amazon had it in stock for 1hr yesterday. I bought one for $399

VoXHTC said:
LOL. Applefangirlsyndromestrikesatwill.
Are you evolved?
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Don't take comments the wrong way. People are justtired of the "should I buy it" question and "I'm returning mine because...". You just happen to be the 1000th person with this topic so you got the same replies other before have gotten. My advise, go to the store and spend about an hour trying all the tablets: xoom, Acer, Playbook, and TF. Then make a decision. If you need opinions, best to look at old post then to ask to get an idea of what people think. At the end of the day, only your opinion matters more to you.
EEE Pad Transformer sent this

Haha... one of those open box at the Fry's in Anaheim is one I returned. There was moderate to severe light bleed almost all the way around the screen which was unacceptable to me. Just like someone else already said... the employee tagged it for resale as an opened item and said to me "there's nothing wrong with it". Yeah...

For what it's worth Asus consistently gets high marks on the reliability of it's laptops and are ranked even higher than Apple in that regard. Of course, thats not a tablet, but it shows that in the past Asus products have been reliable. When you're buying a $399 product that has barely any margin you can't expect a whole lot in the way of high priced materials, but that doesn't mean that it won't last. Since all of these units will be outdated in a year or two, and since most people on this forum seem to be early adapters who buy the next great item regularly, I can't see the longevity being a problem for most.

I never purchase anything over 50 bucks at Frys aka swep meet. All they do is re package it and put it back on the shelf.

Yeah when I was keeping an eyes out for stock at my local Fry's (3 stores total).
When one store had it as in stock I kinda waited (not knowing if it was a returned or not. Keep checking and when all 3 stores showed in stock I knew they probably got new shipments in. When I went to the one near me they had 4 new in stock.

well, i'm going on tf #3. 2 returned for defects. i really don't know why i'm even trying a third.
both had speaker balance issues. one had severe bleeding - way more than #1 did. #1 had the frame separation issue and slight bleeding, both of which weren't there on day 1.
hell, i was so sure i wasn't coming back to tf that i sold my dock and skin for $150.
so hopefully #3 will be the one i can finally settle with. i can deal with the speaker balance issue and just a bit of bleed, i'm sure the bleed is a technical limitation.

RMA

I got my 6p replaced. How can I tell if it's a new device or a used device. It came in packaging just like a new device. I've never got a replacement Fromm Google before so I'm not sure what their protocol is for packaging a used or refurbished device. Thanks to anyone who may help

Since the 6P is basically brand new to market, I would image the RMA phones are brand new phones, not refurbs.
treIII said:
I got my 6p replaced. How can I tell if it's a new device or a used device. It came in packaging just like a new device. I've never got a replacement Fromm Google before so I'm not sure what their protocol is for packaging a used or refurbished device. Thanks to anyone who may help
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ripv2 said:
Since the 6P is basically brand new to market, I would image the RMA phones are brand new phones, not refurbs.
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But how would I know? I want to know for sure. But thanks.

I guess by simply asking support directly, they would tell you whether they are brand new phones or refurbs. Other than doing that, I don't specifically know.
treIII said:
But how would I know? I want to know for sure. But thanks.
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ripv2 said:
I guess by simply asking support directly, they would tell you whether they are brand new phones or refurbs. Other than doing that, I don't specifically know.
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I asked before they sent the phone. They said it would be a refurbished. But it came in new packaging that's what is puzzling me. So if someone had replaced their 6p I thought maybe they'd be able to chime in. Thanks

Out of curiosity what made you RMA the phone to begin with?

Unfortunately, it is most likely refurbished, especially because they actually told you that!
They are cleaned, fixed and repackaged to look like new but I'm sure they are not. The RMAs seem to ship from a different location (my new phone shipped from Mira Loma, CA very close to where I live but my two RMAs shipped from Illinois). I received 2 replacements, the original had a yellow screen (but I wish I'd just kept it), first RMA device I got actually had a fingerprint on the screen and a scratch on the bezel and the radio was all jacked up (couldn't make calls). The second RMA was much better but still not perfect (has a scratch or abraision on the glass/plastic surround between the metal body and the display). I ended up keeping the second one and just using a case with it.
Sort of pisses me off that they would send a defective device to begin with then replace with a refurb. Didn't I pay for a brand new working device?

bigdave79 said:
Unfortunately, it is most likely refurbished, especially because they actually told you that!
They are cleaned, fixed and repackaged to look like new but I'm sure they are not. The RMAs seem to ship from a different location (my new phone shipped from Mira Loma, CA very close to where I live but my two RMAs shipped from Illinois). I received 2 replacements, the original had a yellow screen (but I wish I'd just kept it), first RMA device I got actually had a fingerprint on the screen and a scratch on the bezel and the radio was all jacked up (couldn't make calls). The second RMA was much better but still not perfect (has a scratch or abraision on the glass/plastic surround between the metal body and the display). I ended up keeping the second one and just using a case with it.
Sort of pisses me off that they would send a defective device to begin with then replace with a refurb. Didn't I pay for a brand new working device?
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Well that's not good. I got my phone Monday that I ordered on Dec 28th and it shipped from Illinois. They wouldn't dare sell a RMA'ed phone as new would they? I'd be pissed because my display has pretty bad viewing angles, but the color is outstanding now that I calibrated it on Franco's kernel with auditiur.
It looks brand new and was packed as such. Doesn't have a blemish on it. Who knows.
Sent from my Nexus 6P using Tapatalk

So the way to tell is when you went to order your replacement, it says on the order page if the phone will be refurbished or not. This is how it was with the nexus 6. Normally, the first year the phone is it, google only uses new phones as replacements. After the year when they get s build up of refurbs, they start to use those.
This is what I have gathered from all the replacements I and several others have done on devices dating back to the n4.

treIII said:
But how would I know? I want to know for sure. But thanks.
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If they told you it would be a refurbished phone why would you question it?
Sent from a 128th Legion Stormtrooper 6P

[hfm] said:
If they told you it would be a refurbished phone why would you question it?
Sent from a 128th Legion Stormtrooper 6P
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Because it came in new packaging. Also I spoke to a Google supervisor today and they are not and will not send anyone a refurbished phone until after one year of the purchase date. I sent back the phone they sent me as I thought something was wrong with my camera. Turned out the phone I received took pictures identical to what I have. This camera isn't as good in low light as the hype on the internet and for some reason and its noted on the web my son's 5x takes better pictures. Hands down. This has been tested against 3 nexus 6ps. Though I must say there has only been his 5x to compare them to. There are certain low light though not close to dark situations in my home that this phone struggles with color, and noise that puzzles me. My son's 5x does not. Colors are true to life and the noise is much lower with his 5 x. And this is verified by putting the pictures on a computer and checking them. This is my favorite phone of all time and takes excellent photos. If a person uses what controls the camera app has to decide whether to flash or use hdr etc.. then pictures can be a lot better than just using hdr automatic though it does well 90% of the time. Love my 6p.

treIII said:
Because it came in new packaging. Also I spoke to a Google supervisor today and they are not and will not send anyone a refurbished phone until after one year of the purchase date. I sent back the phone they sent me as I thought something was wrong with my camera. Turned out the phone I received took pictures identical to what I have. This camera isn't as good in low light as the hype on the internet and for some reason and its noted on the web my son's 5x takes better pictures. Hands down. This has been tested against 3 nexus 6ps. Though I must say there has only been his 5x to compare them to. There are certain low light though not close to dark situations in my home that this phone struggles with color, and noise that puzzles me. My son's 5x does not. Colors are true to life and the noise is much lower with his 5 x. And this is verified by putting the pictures on a computer and checking them. This is my favorite phone of all time and takes excellent photos. If a person uses what controls the camera app has to decide whether to flash or use hdr etc.. then pictures can be a lot better than just using hdr automatic though it does well 90% of the time. Love my 6p.
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This is exactly what I just said

Purchase 6P from BestBuy(On Discount) VS Google(For customer service and higher cost)

Looking to purchase a Nexus 6P but I am very hesitant right now. Probably should have picked it up when it was on sale a few weeks ago but kept going back and forth due to price and couldn’t make up my mind if the 6p is worth switching to from a Note 4. Have a Note 4 and OnePlus so I have some experience using both stock Android and TouchWiz. I can admit stock is somewhat smoother than toucwiz but hated the OnePlus due to lag after taking a picture. It was infuriating. So I came back to my Note 4. I do plan to pick up the Note 6 if sd card is brought back as i like to go back and forth between stock and other android variants. So that’s why I couldn’t make up my mind if the 6p is worth getting. Anyway I digress. My main concern is how Huawei is in reference to warranty and device repair. A few of my friends who bought the device said they did so from google so they won’t have to deal with Huawei in terms of warranty. I also usually buy devices secondhand on Swappa or Ebay as you can get some pretty good deals. However, I think I want to go new this time in case I have any issues. I have a BestBuy 10% coupon so I could get the 64GB from them and pay about $530 total after taxes. Or If I buy it from the google store it will be about $589. Do you guys think the Google customer service is worth the extra cost and not having to deal with Huawei? Is Huawei as bad as in thinking in terms of repairs/customer service? Also is the extended warranty from nexus protect or Square Trade worth it as I know some people did have to sometimes swap a few phones before they got a good one.

Just a warning, you'll want to check that your coupon is usable on phones. Best Buy's 10% off "anything" coupons come in a few different versions, and at least one isn't valid got things like laptops, phone, game consoles etc.

Thanks
7154 said:
Just a warning, you'll want to check that your coupon is usable on phones. Best Buy's 10% off "anything" coupons come in a few different versions, and at least one isn't valid got things like laptops, phone, game consoles etc.
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ok will do so. I'm starting to read abut the Nexus 6P Bending issue and becoming even more hesitant. Decisions , Decisions.

In regards to bending I wouldn't worry too much. Any metal body phone off this size has some risk of bending, but as long as you take reasonable care of it and keep it in a case it will most likely be a non-issue.

With a solid case, the risk of bending is very greatly reduced. Like mentioned above, check the coupon, Best Buy can be a bit tricky with wording.
I love Google's customer support, but, once my order completed properly (it did not clear due to daily limits the first time, hence needing to contact Google), I have had no need to contact them. Anyways, Google often tells people to contact Huawei with device issues, so you may end up discussing a problem with Huawei anyways. Huawei does offer a free screen repair upon contacting them, too, in many cases (from what I hear).

For protection & peaceofmind use Speck Candyshell case...ftw

jasona99 said:
I love Google's customer support, but, once my order completed properly (it did not clear due to daily limits the first time, hence needing to contact Google), I have had no need to contact them. Anyways, Google often tells people to contact Huawei with device issues, so you may end up discussing a problem with Huawei anyways. Huawei does offer a free screen repair upon contacting them, too, in many cases (from what I hear).
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Not if you get the Nexus Protect program on it. I ordered my 6P from Amazon at first, to get a little better price. But then started reading about all the horrible customer service instances with contacting Huawei directly. So I ordered one directly from Google with Nexus Protect, for peace of mind. Returned the Amazon one unopened. This way I always deal with Google, who seem quick to respond and help (mostly by exchanging the phone, it seems), and should never have to deal with Huawei.
If Huawei ever hopes to do well outside of China, they had better do something about their customer service, IMO. Maybe what we read here about them passes for good service in China, but does not stack up well at all compared to the other flag ship smartphone brands.

If you do get it from Best Buy, you will be able to get Geek Squad Protection on it for 7.99 a month plus a $150 deducible. It covers literally anything that could happen to the device. As long as you have a device to bring it, they will give you one.
Sent from my Nexus 6P using Tapatalk

Does the N6P suffer of bootloop like the N5X?

My current N5X had the bootloop problem, happily the warranty fixed it, but saddly they give me a 16Gb device when my phone was 32Gb, they told me they had no more 32gb motherboards... now, that storage is almost useless for me...
I guy wants to trade my Nexus 5X for his 6P (64gb) just for a little diference of money; I wanted tu buy a S8 or Pixel 2 but I want to wait more time (cuz their price), so, do you guys think that the N6P has a high bad luck of suffer the bootloop problem?, will be better if I avoid that phone and just keep my 5X until save money for S8 or Pixel 2?, Im kinda worry about my phone dying again, so I want to change it soon :/

Early shutdown from weak battery and bootloop caused by big cores. Both can be fixed as far as I know. That being said I bought a used Nexus 6p and haven't had any issues . It's a great phone and don't see any reason to upgrade. It's does almost everything the new phones can do and has a great camera. I would say go for it odds are in your favor. ?

ditto. Both phones have problems, sometimes. I bought another used one too because its a great phone.

Jerber said:
My current N5X had the bootloop problem, happily the warranty fixed it, but saddly they give me a 16Gb device when my phone was 32Gb, they told me they had no more 32gb motherboards... now, that storage is almost useless for me...
I guy wants to trade my Nexus 5X for his 6P (64gb) just for a little diference of money; I wanted tu buy a S8 or Pixel 2 but I want to wait more time (cuz their price), so, do you guys think that the N6P has a high bad luck of suffer the bootloop problem?, will be better if I avoid that phone and just keep my 5X until save money for S8 or Pixel 2?, Im kinda worry about my phone dying again, so I want to change it soon :/
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How dare you sir, how dare you. Just check the forum. Nexus 6Ps are dying everyday, falling like flies, due to bootloop issue. That you dare to ask whether n6p are bootlooping is understatement on multiple levels. Even the service centre guys know that a bootlooping phone out of warranty is as good as a paperweight. I can say safely that there are more bootlooping n6p than n5x. Your trade is unjustified. For all I know, he could be trading it with the temporary fix (4 core fix), or in anticipation that it will bootloop soon since it may be over an year and out of warranty.
There is 0 hope for n6p unless you have bought it directly from Google store. The rest of us are screwed.

NoobInToto said:
How dare you sir, how dare you. Just check the forum. Nexus 6Ps are dying everyday, falling like flies, due to bootloop issue. That you dare to ask whether n6p are bootlooping is understatement on multiple levels. Even the service centre guys know that a bootlooping phone out of warranty is as good as a paperweight. I can say safely that there are more bootlooping n6p than n5x. Your trade is unjustified. For all I know, he could be trading it with the temporary fix (4 core fix), or in anticipation that it will bootloop soon since it may be over an year and out of warranty.
There is 0 hope for n6p unless you have bought it directly from Google store. The rest of us are screwed.
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Thanks for your recommendation, I didn't know that the 6P was even more problematic than the N5X, I thought the 6P was safer and a better option.
In that case I will go for the S8 or the Pixel 2 then, but right now I can't afford them and my N5X has just 1Gb storage left , I have to hurry up

NoobInToto said:
How dare you sir, how dare you. Just check the forum. Nexus 6Ps are dying everyday, falling like flies, due to bootloop issue. That you dare to ask whether n6p are bootlooping is understatement on multiple levels. Even the service centre guys know that a bootlooping phone out of warranty is as good as a paperweight. I can say safely that there are more bootlooping n6p than n5x. Your trade is unjustified. For all I know, he could be trading it with the temporary fix (4 core fix), or in anticipation that it will bootloop soon since it may be over an year and out of warranty.
There is 0 hope for n6p unless you have bought it directly from Google store. The rest of us are screwed.
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You clearly have had a bad experience, but don't try to make out everyone has had the same experience you have. Like many Android phones some suffer with the bootloop issue, its not limited to the 6P and only happens to a minority when you look at the total number sold.
The battery issue again is known and Google are replacing ones bought from them, even outside of warrnty. Its a $50 fix if it wasn't from them or or out of warranty from elsewhere.

400ixl said:
You clearly have had a bad experience, but don't try to make out everyone has had the same experience you have. Like many Android phones some suffer with the bootloop issue, its not limited to the 6P and only happens to a minority when you look at the total number sold.
The battery issue again is known and Google are replacing ones bought from them, even outside of warrnty. Its a $50 fix if it wasn't from them or or out of warranty from elsewhere.
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I specifically mentioned that the ones who didn't buy the phone for google are screwed. Huawei and google screwed a whole country (India) in this regard. There is no official Google store here , and the phones are always sold via third party retailers mentioned in their own official website.
Google acknowledges this issue(even if out of warranty), but Huawei simply won't ( the customers who got them from retailers other than google are redirected to contact Huawei).
The fix for this issue is replacing the motherboard. Service centres in my country quote 293 to 386 USD to replace the motherboard.
I have been closely watching the thread related to the 4 core fix. I've also watched my associate's n6p die. I personally have this device running with the fix. I never mentioned that this device is the only one bootlooping. There are several LG models bootlooping, and that's even more ridiculous. I've seen plenty android devices, but the devices around the period of Snapdragon 810 seem to be faulty, but that's just my opinion.
Anyways, my response had an intentionally satirical flair. I am sorry if it offended you.

No Offence, I don't make or sell them. Just wasn't a true representation of the phone. Unfortunate for the position in India, but the OP is not in India.
I do agree however that if you are buying one second hand (don't think you can buy one new now) then I would look to make sure any phone of this kind of value has some sort of 3rd arty cover on it. Thats not just 6P advice though.

One more 6p become paperweight as motherboard is dead soon after an update ..in india ..not fair man not fair ..its not cheap and not everyone is able to bear such financial loss. Feeling cheated

Google Pixel/XL Class-Action Lawsuit

https://lifehacker.com/everything-you-need-to-know-about-the-google-pixel-clas-1822843434
Looks like we might be entitled to a bit of money. The article says we don't have to do anything and will be contacted via mail. I'm not sure how "they" know all of our addresses though. It would be nice if there was a list to join for emailed updates and information. Please leave a comment if you have any further knowledge!
Article TLDR:
WHO?
"According to the filing, the case covers 'all individuals in the United States who purchased a Google Pixel or Pixel XL smartphone, other than for resale, between October 4, 2016 and the present.'" with the exception of "people directly connected to Google or the trial. That includes anyone working at Google, a Google subsidiary, or Google-affiliated company. It also rules out any judges assigned to the case, along with their immediate family."
WHEN?
"For now, there’s not much you need to do. Just by buying a Pixel phone you’re included in the class action lawsuit. Once a trial is approved you’ll probably receive a notice in the mail telling you how to actively join the case. It will also explain how to file a claim once the lawsuit is settled— assuming there’s some money to be had."

WHY?
Google’s Pixel and Pixel XL smartphones suffer from what the company called a “hairline crack in the solder connection on the audio codec.” In some cases, this made it extremely difficult to use the microphone, making phone calls and voice commands impossible.
The company says only 1% of Pixel phones included the defect, but the lawsuit notes that within just a few weeks of the device’s launch people were already reporting issues with the microphone. Instead of offering refunds, Google replaced some defective smartphones with new units that had the exact same issue. Even worse, the company never stopped selling the Pixel and Pixel XL despite mounting evidence that something was wrong.

I feel like I got ripped off by Google, and I'm not buying another, Lots of issues with this phone, and if you take a photo near the sun you get BIG round sun flairs.

godfish said:
I feel like I got ripped off by Google, and I'm not buying another, Lots of issues with this phone, and if you take a photo near the sun you get BIG round sun flairs.
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That's also every phone and camera that isnt a dedicated camera that costs more than $1000. Do you feel ripped off with a dedicated camera that does this too? And I wouldnt say there were too many problems...some, sure, but enough to deter from buying another Google phone?
The price is more of a deterrent to buying another phone if you ask me.

Yeah I 2nd what @godfish said I bought an EOS Rebel and the damn thing won't make phone calls to save my life. I mean what the hell. But as far as my pixel XL goes, ever since I rooted and unlocked the bootloader and flashed a new rom everyday I seem to have apks crashing, substratum themes that don't mesh well with some apps. Loss of root from twrp. Its all Google's fault. So I was thinking of getting the pixel XL 2. How's it's camera? Does it work under water ?

I don't really get why there's got to be a class action lawsuit their exchange policy is awesome and easy to deal with. Had a problem with mine and it only took about a two-minute phone call before they sent me another one. People are always trying to get a dollar. I won't be joining the class action deal.

mac796 said:
I don't really get why there's got to be a class action lawsuit their exchange policy is awesome and easy to deal with. Had a problem with mine and it only took about a two-minute phone call before they sent me another one. People are always trying to get a dollar. I won't be joining the class action deal.
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My wife had 4 pixels before we demanded a different phone (a galaxy s7) from Verizon. Insane.

Joshuaboyzn said:
My wife had 4 pixels before we demanded a different phone (a galaxy s7) from Verizon. Insane.
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Yes that's no good. I had the first gen pixels big and small, they had no issues, maybe I got lucky. Then I got the pixel xl2, it had touch screen issue and they replaced it.

My PXL is all good. Did get a P2 and P2XL and both were fault: P2 had speaker issues and the P2XL had the worst blueshift imaginable. Returned both for full refund including all shipping costs,no hassles and no questions.
Not sure this is worth a class-action lawsuit, but then again, I'm not in America. Good luck if you get something (as long as that doesn't then affect the rest of us... Y'know, higher prices, for example)

mac796 said:
I don't really get why there's got to be a class action lawsuit their exchange policy is awesome and easy to deal with. Had a problem with mine and it only took about a two-minute phone call before they sent me another one.
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I refused to RMA because what I get back would not be bootloader unlockable. I've basically been clearing my cache in TWRP every day since November because of the random reboot issue. Many have exchanged phones multiple times and still receive a refurbished device that does the same thing. Without an unlocked bootloader and TWRP, I'd be suffering the same fate as many who just have to watch their phone reboot repeatedly until it dies.

mattwheat said:
Yeah I 2nd what @godfish said I bought an EOS Rebel and the damn thing won't make phone calls to save my life. I mean what the hell. But as far as my pixel XL goes, ever since I rooted and unlocked the bootloader and flashed a new rom everyday I seem to have apks crashing, substratum themes that don't mesh well with some apps. Loss of root from twrp. Its all Google's fault. So I was thinking of getting the pixel XL 2. How's it's camera? Does it work under water ?
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I snorted out loud. I almost spit water all over my bed.

If you read Google's own discussion groups, this is a huge problem and there is clearly a manufacturing defect with the motherboard. This problem only affects the XL, it seems.
I was running stock and mine died suddenly at the ripe old age of 16 months. I was lucky compared to many others!
I expect a $100 off brand phone to last longer than 16 months, but I don't expect an off brand company to do anything for me when it dies. Spending nearly $900 on what's marketed as the best piece of premium hardware is different though, but Google could only refer me to an aftermarket shop that wants to charge me $350 for a new motherboard... There's no way to just but the replacement part.
Ignoring the fact that I feel like the right thing for Google to do is extend coverage for manufacturing defects like this, wouldn't the $350 repair simply be replacing my old defective hardware with new defective hardware? If Google won't admit to a problem, it's pretty much impossible for them to assure us that the problem has been addressed and that we should have faith in the replacement parts.
I've never filed a warranty claim in my life and can't stand it when people RMA their devices at the 12 month mark just to get a newer phone or to fix a screen that got cracked when they threw the phone into the wall.
Some of you can laugh if you want, but it will become very much not funny in a few more weeks/months when your device inevitably dies from the same issue.

Unfortunately, you are not the only customer.
mac796 said:
I don't really get why there's got to be a class action lawsuit their exchange policy is awesome and easy to deal with. Had a problem with mine and it only took about a two-minute phone call before they sent me another one. People are always trying to get a dollar. I won't be joining the class action deal.
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I just wrapped up a six month battle to replace a Nexus 6P that had device protection. I was offered a replacement during that famous "2 minute phone call" (6 month after purchase). When I saw I needed to authorize about a GRAND for the replacement I offered to send the phone and wait it out while using my Nexus 5X. I was told quite quickly (despite being told I would have the defective phone replaced with a Pixel XL) "WE WILL SEND YOU WHAT YOU SEND US." me: but you guys just told me you are aware it has a battery issue: " WE WILL SEND YOU WHAT YOU SEND US". 6 months later -and involving the Better Business Bureau: 2 days after emailing BBB -I had the Pixel XL. After asking them for 6 months to honor original solution.
I know a good product when I see one; or at least I respect innovation.
I use their phones for the tower/switch software/set-up.
But, I highly advise to use their system; while not purchasing through them.
If it's in there best interest to resolve the situation quickly and effectively; they will.
If your idea of fair is not inline with them; you are bounced infinitely between dept. Until the BBB jumps in.
Y'all been warned.
Hopefully, they are working on this.
THX. no hard feelings. honestly my 100% experience...
oh well