Database Users

[Q] Problem with S4 since 5.0.1 Update

Hi there,
my SO updated her S4 to 5.0.1 a few days ago. Since that, it is no longer possible to watch the telephone log. When she tries to start it, there comes the message "Telefon angehalten" which translates to "telephone stopped". All she can do the is click ok and the she's back on the homescreen.
Haven't tried to reset the phone yet, cause I'm hoping for a easier solution
Thanks in advance

godless.prayer said:
Hi there,
my SO updated her S4 to 5.0.1 a few days ago. Since that, it is no longer possible to watch the telephone log. When she tries to start it, there comes the message "Telefon angehalten" which translates to "telephone stopped". All she can do the is click ok and the she's back on the homescreen.
Haven't tried to reset the phone yet, cause I'm hoping for a easier solution
Thanks in advance
Click to expand...
Click to collapse
Clear the Phone app cache/data see if that helps.

radicalisto said:
Clear the Phone app cache/data see if that helps.
Click to expand...
Click to collapse
Thanks for the help but that didn't solve the problem
Any other ideas?

We made a Backup with Kies and then resetted her phone. Now everything works fine.

Not able to update to Marshmallow once I cancelled ota update download

I accidentally cancelled Marshmallow update download. Then I tried getting update again in about phone -> system updates where it says "Your device's software is up to date". Phone's current android version is 5.1.1. I tried wiping /cache partition but still I am not getting ota update again. Anyone faced this issue? How to resolve it?

hemant.adil said:
I accidentally cancelled Marshmallow update download. Then I tried getting update again in about phone -> system updates where it says "Your device's software is up to date". Phone's current android version is 5.1.1. I tried wiping /cache partition but still I am not getting ota update again. Anyone faced this issue? How to resolve it?
Click to expand...
Click to collapse
Where are you located?
Marshmallow is not being released in the USA yet.
You might try changing your clock to one day in the past and then reboot and try again.

CZ Eddie said:
Where are you located?
Marshmallow is not being released in the USA yet.
You might try changing your clock to one day in the past and then reboot and try again.
Click to expand...
Click to collapse
I am in India.
I tried changing clock and rebooting, but still not working.

hemant.adil said:
I am in India.
I tried changing clock and rebooting, but still not working.
Click to expand...
Click to collapse
Factory reset maybe ?
Sent from my XT1575 using Tapatalk

Have you tried clearing the data in the OTA/System Update app?

patt2k said:
Factory reset maybe ?
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
It didn't work.

cheerup38 said:
Have you tried clearing the data in the OTA/System Update app?
Click to expand...
Click to collapse
Assuming that app is "Motorola Update Services" I have tried clearing cache, but there is no option to clear data. I have tried factory reset so I think that might have got cleared as well.

same problem here
i had to cancel when it was stuck at 18% for 2 hrs

The Indian update is posted in the General section. Just download it from there and flash manually.
Sent from my XT1575 using Tapatalk

Thanks everyone. I got OTA update once again today (without doing anything).

hemant.adil said:
Thanks everyone. I got OTA update once again today (without doing anything).
Click to expand...
Click to collapse
I'm experiencing this issue right now and don't know how to solve it :crying:

Issues after latest update G935FXXU1APF2/G935FODD1APF2/G935FXXU1APEQ

First off, sorry about the uninspiring title
Now that that's out of the way, here's the problem.
Have got the latest update for the Edge and it was around 70+ mb (version details in the title).
After the update the "Storage" option within "Smart Manager" throws up the error: "Unfortunately, SmartManager Clean SDK has stopped." (Screenshot attached)
This happens every time it is run, even after a fresh reboot. But doesn't happen in case the cache of the app is cleared. But this only helps for one run. By the time the app is run again, same error.
Anyone else facing the same issue? If yes, found any workarounds? Also, how do I get this info to Samsung? Can't find an official forum that I can post this, so that they get it fixed.
Help appreciated in advance :fingers-crossed::highfive:

Ever tried resetting the device? Or wiping cache in recovery?

Working fine over here
Sent from my SM-G935F using Tapatalk

anirmj said:
First off, sorry about the uninspiring title
Now that that's out of the way, here's the problem.
Have got the latest update for the Edge and it was around 70+ mb (version details in the title).
After the update the "Storage" option within "Smart Manager" throws up the error: "Unfortunately, SmartManager Clean SDK has stopped."
Click to expand...
Click to collapse
Just had a look: NO problems here...
Which font are you using on your S7Edge?
Is your device "rooted"? Have you "disabled" any apps?

@JohnLouise: Mine's not rooted... yet.. Also don't want to reset, which would mean setting up the device from scratch, time consuming, would like to avoid.
I clean the Storage time and again, a habit that I believe is good in the long run. I had done it an hour before the update and it worked without issues. No new apps were installed after that, which would point the fingers squarely at the update being the culprit.
@henklbr: No system apps disabled, although i have disabled all microsoft provided apps (but that shouldn't cause the issue). Also, its the Rosemary font. You can find it in Settings>Display>Font
FYI, I use the small version of the font.
Well, guess I have no other choice but to wait for the next update, or someone who has a solution to this, and hope its fixed, or my phone to go bonkers out of the blue, in which case i'll have to reset.

anirmj said:
First off, sorry about the uninspiring title
Now that that's out of the way, here's the problem.
Have got the latest update for the Edge and it was around 70+ mb (version details in the title).
After the update the "Storage" option within "Smart Manager" throws up the error: "Unfortunately, SmartManager Clean SDK has stopped." (Screenshot attached)
This happens every time it is run, even after a fresh reboot. But doesn't happen in case the cache of the app is cleared. But this only helps for one run. By the time the app is run again, same error.
Anyone else facing the same issue? If yes, found any workarounds? Also, how do I get this info to Samsung? Can't find an official forum that I can post this, so that they get it fixed.
Help appreciated in advance :fingers-crossed::highfive:
Click to expand...
Click to collapse
Wiping cache in samsung recovery mode? U don't need to be rooted on that. Maybe the update causes issues and wiping cache and dalvik will resolve the problem.

I'm having the same problem since the last update, and I'm not rooted either.

Same here. Even after factory reset and clear cache. Now disabled the service, no error notification anymore. but still. It's not usable anymore

any news? im having the same problem here
Sent from my SM-G935F using XDA-Developers mobile app

No problems here.
Rooted and on latest
(Allthough the latest Update, i installed from Fresh (Complete wipe and reinstalled everything)
I thought to myself a 5th dirty update is pushing it abit.
All working fine here:

Same here, although I have non edge version on stock ROM. Nothing helped, so far. Hope next update will fix it.

anirmj said:
First off, sorry about the uninspiring title
Now that that's out of the way, here's the problem.
Have got the latest update for the Edge and it was around 70+ mb (version details in the title).
After the update the "Storage" option within "Smart Manager" throws up the error: "Unfortunately, SmartManager Clean SDK has stopped." (Screenshot attached)
This happens every time it is run, even after a fresh reboot. But doesn't happen in case the cache of the app is cleared. But this only helps for one run. By the time the app is run again, same error.
Anyone else facing the same issue? If yes, found any workarounds? Also, how do I get this info to Samsung? Can't find an official forum that I can post this, so that they get it fixed.
Help appreciated in advance :fingers-crossed::highfive:
Click to expand...
Click to collapse
Same problem here. Haven't resettled or anything

Same Problem here after June update (German T-Mobile branding).
Tried several times wiping Cashe of everything that has something to do with Clean Master SDK, or Smart Manager.
Did not help.
Today, i tried Factory Reset.
Did not help.
Imediately after that... i downloaded the latest Firmware with SamFirm.
Flashed it via ODIN.
Did not help.....
What the actual ****.
This is annoying as hell tbh. Especially, since over time, a lot "trash" sums up >_>
My only Workaround now is, downloading the Cleanmaster App, and delete "trash" with that, and deinstall the app again because it sucks balls and is annoying.

Kidsnd274 said:
Same problem here. Haven't resettled or anything
Click to expand...
Click to collapse
Darkseth said:
Same Problem here after June update (German T-Mobile branding).
Tried several times wiping Cashe of everything that has something to do with Clean Master SDK, or Smart Manager.
Did not help.
Today, i tried Factory Reset.
Did not help.
Imediately after that... i downloaded the latest Firmware with SamFirm.
Flashed it via ODIN.
Did not help.....
What the actual ****.
This is annoying as hell tbh. Especially, since over time, a lot "trash" sums up >_>
My only Workaround now is, downloading the Cleanmaster App, and delete "trash" with that, and deinstall the app again because it sucks balls and is annoying.
Click to expand...
Click to collapse
LOL, I removed SD card and problem has gone until restart. weird but works

Yes, this is a problem with SD card. I had same problem. Factory reset didn't help.
I tried clean my SD card from old and some corrupted files and now it works just fine.

kornelius1982 said:
LOL, I removed SD card and problem has gone until restart. weird but works
Click to expand...
Click to collapse
Late reply but:
i'm on November Patch level right now, and... Clean Master out of the Samsung Smart Manager.... works. everytime.
i never removed my sd card or anything. it just suddenly works ^^
don't ask me why. maybe a firmware issue, and now it's gone.
But i'll reflash with Odin 100% fresh as soon nougat is out!

Stock Camera Frequently Crashes

I just noticed today that my stock camera app will not even launch. It just says not responding. Does anyone else have this issue? If so, were you able to resolve this? I tried doing a factory reset and it did not work. Please help me!!!

B4oE said:
I just noticed today that my stock camera app will not even launch. It just says not responding. Does anyone else have this issue? If so, were you able to resolve this? I tried doing a factory reset and it did not work. Please help me!!!
Click to expand...
Click to collapse
That's a pretty known issue and been reported from user back in the Z-Community (ZTE official forums), hope next update fix things.....

DrakenFX said:
That's a pretty known issue and been reported from user back in the Z-Community (ZTE official forums), hope next update fix things.....
Click to expand...
Click to collapse
I had no idea. Do you have that issue too or is it just a random group of people that are experiencing this?

B4oE said:
I had no idea. Do you have that issue too or is it just a random group of people that are experiencing this?
Click to expand...
Click to collapse
I had that issue but no longer after B20 update and factory reset....
I always do factory reset after updates

I've figured out what the problem was. It all started when I made a change to the build.prop enabling the hidden multi-window setting. Even when I tried removing the change, saving it and rebooting my device, the camera still crashed. Factory reset does nothing either. I've tested this a couple times to confirm that this was the issue. The only "fix" was to restore my device from a prior backup that did not involve a modified build.prop.

B4oE said:
I've figured out what the problem was. It all started when I made a change to the build.prop enabling the hidden multi-window setting. Even when I tried removing the change, saving it and rebooting my device, the camera still crashed. Factory reset does nothing either. I've tested this a couple times to confirm that this was the issue. The only "fix" was to restore my device from a prior backup that did not involve a modified build.prop.
Click to expand...
Click to collapse
I have a different phone. The axon mini. My camera once was crashing when switching to manual mode. Nothing could help other than a nandroid restore.
Time when by and accidentally I found the fix.
Thanks great the build pro file from a stock rom. Go to system folder delete ir rename the old one and paste the new one there.
Reboot and ......boom....cameta sorted. No factory reset or restore needed.

B4oE said:
I just noticed today that my stock camera app will not even launch. It just says not responding. Does anyone else have this issue? If so, were you able to resolve this? I tried doing a factory reset and it did not work. Please help me!!!
Click to expand...
Click to collapse
Hi, is this problem fixed? And I not sure if we meet the same problem here, could you sheer a screen shot, thanks !

After flashing(S8 exenos)one UI stable version(SD card method)some apps are stopped

Dear developers,
Yesterday i am updated my S8 from oreo to One UI via SD card method.
All thingks are great, but there is 1 problem,after update some apps are not working such as MX Player Pro, SNOW.(Attach available of error message & software version). https://imgur.com/a/iYnK6IX
I do factory reset last night but the issue remain same. Please suggest me how can i solve this ?

Simple, do a clean flash. More exactly a factory reset.

Swrv said:
Dear developers,
I do factory reset last night but the issue remain same. Please suggest me how can i solve this ?
Click to expand...
Click to collapse
dmartuniac said:
Simple, do a clean flash. More exactly a factory reset.
Click to expand...
Click to collapse
He did mention that he made one ??*

ELMoro752 said:
He did mention that he made one ??*
Click to expand...
Click to collapse
Sorry, I thought that I read every line
Well, he can download the entire rom+firmware from sammobile and erase all the data. If that didn't works, then there is a problem with the apps.

Try to reset it from Reccovery mode and wipecache

I found a solution. Perticular 2 apps are not working. So i download the previous version of those app & install it. Then update it from play store. After that it works without any error :victory: