Help! Phone not recognized when plugged in to computer - X Play Q&A, Help & Troubleshooting

Please help, I've been having this problem for a while now, when i connect mt phone (XT1563) to my laptop it is recognized but when i try to transfer a file it says "Device stopped responding or has been disconnected". It's on debugging mode and I have also tried turning of the debugging mode but it still won't work. I am currently using Windows 10 on my laptop and my phone has android 6.0.1, unrooted.

royyyyyy said:
Please help, I've been having this problem for a while now, when i connect mt phone (XT1563) to my laptop it is recognized but when i try to transfer a file it says "Device stopped responding or has been disconnected". It's on debugging mode and I have also tried turning of the debugging mode but it still won't work. I am currently using Windows 10 on my laptop and my phone has android 6.0.1, unrooted.
Click to expand...
Click to collapse
Try installing Motorola phone driver for Windows 10, if it's even available
Sent from my XT1562 using XDA-Developers mobile app

Related

N4 not showing up at all on PC

I'm not sure when this problem first appeared. For whatever reason, my phone doesn't show up at all when connected to either of my two PCs. It must have when I first rooted the phone (to load ChainSU) but I'm not sure if the problem is recent or occurred immediately thereafter.
USB debugging is disabled. When I plug my phone into a computer, it attempts to install the MTP Driver and fails. When I uninstall my device, it disappears and I'm unable to manually install the driver's I've downloaded from other threads. When I load into the Bootloader, my device is recognized by Fastboot.
I'm hesitant to factory reset as this will leave me unable to root if the problem persists, which is important to me as I can get rid of the yellow tint on this screen.
Any thoughts?
Edit: $10 via Paypal for anyone who successfully helps me to a solution!
Are you definitely sure usb debugging is disabled? The phone should install as a portable device on your pc. Also ensure to enter your password onto your phone when connected otherwise the phone will not show up its contents.
Make sure for windows media player to be updated to the latest, for the windows mtp driver.
duraeas said:
I'm not sure when this problem first appeared. For whatever reason, my phone doesn't show up at all when connected to either of my two PCs. It must have when I first rooted the phone (to load ChainSU) but I'm not sure if the problem is recent or occurred immediately thereafter.
USB debugging is disabled. When I plug my phone into a computer, it attempts to install the MTP Driver and fails. When I uninstall my device, it disappears and I'm unable to manually install the driver's I've downloaded from other threads. When I load into the Bootloader, my device is recognized by Fastboot.
I'm hesitant to factory reset as this will leave me unable to root if the problem persists, which is important to me as I can get rid of the yellow tint on this screen.
Any thoughts?
Edit: $10 via Paypal for anyone who successfully helps me to a solution!
Click to expand...
Click to collapse
There are a few things you can try. Have you tried uninstalling the drivers completely then reinstalling from the toolkit? In the past, I've had issues where the phone wouldn't be accessible in some way on one computer but would be fine on another, so maybe try a different computer to try to narrow down the problem as to whether it's an issue with the phone or the computer? Also, this may sound a bit ridiculous, but simply switching USB cables and / or ports has fixed detection issues for me in the past as well--something to consider.
Sent via Morse code from my Nexus 4
Remove any existing drivers (while phone is connected), do the same for other android devices if you have any, then reboot and install Universal Naked Drivers. Have always had success with this driver pack.
Rizy7 said:
Are you definitely sure usb debugging is disabled? The phone should install as a portable device on your pc. Also ensure to enter your password onto your phone when connected otherwise the phone will not show up its contents.
Click to expand...
Click to collapse
100% sure on both counts.
I have this same issue with my rooted nexus 4, I've tried 3 different computers and several cables and it never connects to the PC and only charges the phone. It doesn't even give me option to choose media files.
I've had this issue before, my Nexus/Computer was acting in complete stupidity. When connecting the phone to your computer you will see a notification saying "Connected as a media device" on your phone, just touch it, and change it to "Camera (PTP)". It might access the camera for you, but It actually accessed the storage for me.
YeledKaki said:
I've had this issue before, my Nexus/Computer was acting in complete stupidity. When connecting the phone to your computer you will see a notification saying "Connected as a media device" on your phone, just touch it, and change it to "Camera (PTP)". It might access the camera for you, but It actually accessed the storage for me.
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Click to collapse
Thats not the problem, it doesn't give any option. It doesn't show up on the computer at all and only charges. It's the same for every computer.
yuriorkis said:
I have this same issue with my rooted nexus 4, I've tried 3 different computers and several cables and it never connects to the PC and only charges the phone. It doesn't even give me option to choose media files.
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Click to collapse
I'm thinking we've screwed something up with the phone's side of the MTP protocol - mine is totally independent of the cord/computer used. All the correct drivers installed.
Have you tried Factory Resetting? I'm really hoping this is a workable option.
If you have a recovery back up the current Rom and flash stock and see if it's working
Sent from my KFTT using xda premium
if the phone is locked with a pin/password/pattern unlock it.
I had same problem on my pc yesterday. Even if the drivers installer showed up that installation was successful, somehow for a mtp mode system was using some other Microsoft driver. Correct one was only used in ptp mode. So when I connected n4 in mtp mode storage wasn't available, when I switched to ptp mode everything was fine. Turn on your usb debug, switch on mtp and connect. Go to device manager in system, find your nexus there and rmb on it and manually reinstall driver. After this my n4 is visible in system in mtp mode again.
Sent from my Nexus 7 using Tapatalk HD
my screen is cracked and phone is useless now (replacement coming tomorrow) can i connect it and wipe it back to factory before i have to send it out?
K0v4L said:
I had same problem on my pc yesterday. Even if the drivers installer showed up that installation was successful, somehow for a mtp mode system was using some other Microsoft driver. Correct one was only used in ptp mode. So when I connected n4 in mtp mode storage wasn't available, when I switched to ptp mode everything was fine. Turn on your usb debug, switch on mtp and connect. Go to device manager in system, find your nexus there and rmb on it and manually reinstall driver. After this my n4 is visible in system in mtp mode again.
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
The problem is that even if I switch between MTP and PTP it still does nothing, I have tried multiple cables, computers and have reflashed the ROM and wiped the device but it still does not connect with the PC. This is frustrating.
yuriorkis said:
The problem is that even if I switch between MTP and PTP it still does nothing, I have tried multiple cables, computers and have reflashed the ROM and wiped the device but it still does not connect with the PC. This is frustrating.
Click to expand...
Click to collapse
Is yours able to connect during Bootloader/Recovery? Fastboot/ADB have no trouble recognizing my device.
It's really odd that if these things work, meaning your USB connection is fine, replacing the all of software fixed nothing... unless MTP occurs at a much lower level of the OS (maybe kernel is corrupted?)
I've got a similar problem that others have posted - PCs not detecting my N4. I got it last Friday (2/1) from Google and after the registering process and updating to 4.2.1, I connected it to my Win7 laptop and it showed on the PC as a drive. But since I couldn't copy/paste Office docs to that drive and had to do that through Dropbox, I didn't bother trying to reconnect until Monday, at which time the PC didn't detect it. Neither will one other Win7 nor two XP (both with WMP10) PCs. Have tried multiple cables, all of which work with other Android devices (pre 3.0). I've seen several suggestions on this and other threads, but one major issue I'm having is that some of the fixes require enabling USB Debugging. For the life of me I can't find that option in the N4's Settings. Unlike my other phones, there is no Applications subcategory under Settings on my N4 (4.2.1, Build JOP40D). Can anyone help me find that option? TIA.
Edit - Found answer. Click on Build in About Phone setting 7 times. That activated Developer options. Now to try the fixes which require USB Debugging mode turned on.

[Q] Nexus4 wont show up connected to a computer.

When I plug in my nexus4 to a computer it wont show up...most of the time.
I've used 3 different cables.
4 different computers, running, linux mint, win7 and XP.
I installed clocwork mod recovery today and then it showed up as a new device on a XP copmuter but then it would never show up again.
I'm rooted, running carbon ROM, usually with TWRP recovery but switched today.
I've tried it in MTP and PTP modes, debugging on and off.
it charges just fine from a PC.
any ideas are appreciated.
setherd said:
When I plug in my nexus4 to a computer it wont show up...most of the time.
I've used 3 different cables.
4 different computers, running, linux mint, win7 and XP.
I installed clocwork mod recovery today and then it showed up as a new device on a XP copmuter but then it would never show up again.
I'm rooted, running carbon ROM, usually with TWRP recovery but switched today.
I've tried it in MTP and PTP modes, debugging on and off.
it charges just fine from a PC.
any ideas are appreciated.
Click to expand...
Click to collapse
Have you installed the drivers properly?
Pipusz said:
Have you installed the drivers properly?
Click to expand...
Click to collapse
For some of the computers. Today I'm at work and I don't have the drivers installed. I keep my phone plugged in to charge. In the past the PC, running windows XP, always pops up the new device found notification. It won't even do that except for the 1 time mentioned earlier.
it it possible for the recovery image to affect things?
Mine won't show up in my PC (windows 8) If USB debugging is off. I'm fairy certain this behavior started at some point during the rooting process because I had a hell of a time getting the files to the phone.
setherd said:
When I plug in my nexus4 to a computer it wont show up...most of the time.
I've used 3 different cables.
4 different computers, running, linux mint, win7 and XP.
I installed clocwork mod recovery today and then it showed up as a new device on a XP copmuter but then it would never show up again.
I'm rooted, running carbon ROM, usually with TWRP recovery but switched today.
I've tried it in MTP and PTP modes, debugging on and off.
it charges just fine from a PC.
any ideas are appreciated.
Click to expand...
Click to collapse
From what I noticed, when you use a lockscreen with some kind of protection the device memory will not show up if it hasnt't been unlocked in the past few minutes or before connected. This is mostly for security reasons to make sure you are the one accesing the device..
I am not sure if this is the source of the problem you are mentioning but just to let you know
That's not it, I'm doing this with it right in front of me, unlocked
Sent from my Nexus 4 using Tapatalk 4
Have your nexus connected and disable developer settings and delete your adb driver. Then select mtp mode while connected and you should be able to connect now.
Sent from my Nexus 4 using xda app-developers app
FWIW, I have encountered odd connection issues with my Nexus 4 running bone-stock Android.
As I recall, it won't connect to ADB in MTP mode. In PTP mode, it usually works. Personally, I just said "screw it" and starting using MyPhoneExplorer for everything.
Enable USB debugging in your phone. Nuff said.
nothing works, PTP, debugging on/off, etc.
well I finally got a hold of my wife N4, it connects just fine. so I think it's definitely a hardware issue.
Ifixit shows how to replace the daughter board.....but I'd rather send it to LG for warranty replacement but I have it rooted.
If I could just get it to connect once more I would flash it back to stock.

[Q] Nexus 4 won't connect to PC

Hi, I can't get my computer, Lenovo y410p running Windows 8.1 to recognize my Nexus 4 in the file explorer. The Nexus Root Toolkit also will say "no fastboot device connected" when it is plugged in via USB port. However,
Stock Nexus 4
4.4.2
Kernel 3.4
Build number kot49h
Computer won’t recognize phone in file explorer.
Enabling USB debugging has no effect.
Enabling and disabling MTP has no effect either.
However, when I am connected in MTP mode my comp recognizes the phone in the “safely remove hardware and eject media” in the notification area of the taskbar.
I can connect in Camera (PTP) mode – my computer will show my phone in the file explorer.
I’m using a Lenovo y410p running windows 8.1
I’ve used the Nexus root toolkit to uninstall and reinstall the drivers and this hasn’t fixed the problem.
I’ve also used the device manager to uninstall all drivers and this hasn’t fixed the problem.
I’ve tried 3 different USB cables – this hasn’t fixed the problem.
I don’t have a fast charge app installed.
I want to root the phone so that I can use Button Remapper to assign one of my volume buttons to be my power button. My power button is currently broken, forcing me to use Awesome On to turn my phone’s screen on and off. I’d also like to be able to load music on to my phone.
If anybody has any idea wtf is wrong with my phone I’d love for some help. Thanks.
andrewtobias51 said:
Hi, I can't get my computer, Lenovo y410p running Windows 8.1 to recognize my Nexus 4 in the file explorer. The Nexus Root Toolkit also will say "no fastboot device connected" when it is plugged in via USB port. However,
Stock Nexus 4
4.4.2
Kernel 3.4
Build number kot49h
Computer won’t recognize phone in file explorer.
Enabling USB debugging has no effect.
Enabling and disabling MTP has no effect either.
However, when I am connected in MTP mode my comp recognizes the phone in the “safely remove hardware and eject media” in the notification area of the taskbar.
I can connect in Camera (PTP) mode – my computer will show my phone in the file explorer.
I’m using a Lenovo y410p running windows 8.1
I’ve used the Nexus root toolkit to uninstall and reinstall the drivers and this hasn’t fixed the problem.
I’ve also used the device manager to uninstall all drivers and this hasn’t fixed the problem.
I’ve tried 3 different USB cables – this hasn’t fixed the problem.
I don’t have a fast charge app installed.
I want to root the phone so that I can use Button Remapper to assign one of my volume buttons to be my power button. My power button is currently broken, forcing me to use Awesome On to turn my phone’s screen on and off. I’d also like to be able to load music on to my phone.
If anybody has any idea wtf is wrong with my phone I’d love for some help. Thanks.
Click to expand...
Click to collapse
Is your phone in bootloader mode when the pop-up says "No fastboot device connected"?
scream4cheese said:
Is your phone in bootloader mode when the pop-up says "No fastboot device connected"?
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Click to collapse
No, at the moment its in fastboot mode. (secure state enabled, and lock state - locked)
Does the driver state "adb interface" under device manager?
Did you also try the command "fastboot devices" on command prompt?
Sent from my Nexus 4 using XDA Premium HD app
xxISYMFSxx said:
Does the driver state "adb interface" under device manager?
Did you also try the command "fastboot devices" on command prompt?
Sent from my Nexus 4 using XDA Premium HD app
Click to expand...
Click to collapse
i just did a factory reset and my comp still won't recognize my phone in MTP mode with USB debugging enabled or disabled. However, when I connect in camera PTP mode, my computer will recognize my phone when debugging is enabled, but will not recognize it when it is disabled.
Sounds like you are missing the CORRECT USB drivers, (note the windows ones don't always work) try PDAnet for an easy installation of them, then check ADB drivers, as said above the command "fastboit devices" is a good guide to your connection.
Sent from my Nexus 4 using Tapatalk

MTP Mode not working

Hey,
So I got my D802 today and I want to do the whole Root, Recovery, ROM shenanigans.
But for the love of god I cant connect the phone in MTP mode, so I cant Root, nor install a recovery.
I cant connect to the LG PC Suite either.
Any Ideas?
what connection type are u choosing after plugging it into the computer? are u running Windows, Mac, Linux? Windows will work with mtp out of the box but I think Mac and Linux need phone drivers installed. Windows will need drivers when you're ready to "unlock" using adb.
Sent from Tapatalk using my xposed VZW G2
Right, so I´m running Win7 64 Bit
I tried multiple USB Ports, rebooting PC and Phone, resetting Phone and now i´m all out of ideas
I never had any problems with the other phones I rooted and unlocked on this Computer
E-I-K-E said:
Right, so I´m running Win7 64 Bit
I tried multiple USB Ports, rebooting PC and Phone, resetting Phone and now i´m all out of ideas
I never had any problems with the other phones I rooted and unlocked on this Computer
Click to expand...
Click to collapse
when you first plug in your phone it gives you the option to install the drivers needed to connect in the different modes, if not on the top right corner of the menu with charge/mtp/pc software it should have the option to install the drivers
E-I-K-E said:
Right, so I´m running Win7 64 Bit
I tried multiple USB Ports, rebooting PC and Phone, resetting Phone and now i´m all out of ideas
I never had any problems with the other phones I rooted and unlocked on this Computer
Click to expand...
Click to collapse
you never said what connection type you're choosing on the phone after plugging it in. there are a few options and change how the phone is seen by Windows. some options won't have it display as an mtp device or as a drive letter in my computer.
Sent from Tapatalk using my xposed VZW G2
Usb cable problem?
Try toggle usb debugging
Sent from my LG-D802 using XDA Premium 4 mobile app
Really Weird
I'm having the same issue. I'm running OptimusG3 v1.3, I've never had an issue with it before, I used MTP to transfer files yesterday, worked flawlessy, now it won't. I was trying to map the G2 as a network drive, I installed LGPCSuite, a couple of other software that should be inconsequential, and suddenly my phone says connected as MTP, but my laptop won't recognize or show the device in My Computer. I get installing device drivers prompts, I used the hardware and devices troubleshooter which told me 'LGE Android MTP Device has a driver problem' and LGE Mobile USB Modem has a driver problem. Reinstall device driver -> completed, but still not fixed. I installed LG's universal uSB tool or whatever, no fix. I have no idea wth is up (It's not a USB debugging accidental toggle either). I'll try uninstalling PCSuite. I though it would be more useful

MTP not working - tried everything

Bought new N6p 64gb
Updated it to latest version by OTA.
Now, i'm trying to connect it to PC (win7 ultimate) and it's not recognized.
Have also Nexus 5 that working great with MTP but the Nexus 6p won't no matter what I tried.
Enabled debugging, tried to install latest Google drivers... Everything.
Still, can't see it in Windows to unlock and root.
Spend two hours to figure out what is wrong. Windows says the mtp is installing but after few seconds gives me an error that it didn't install.
Help me please.
Sent from my Nexus 5 using xda premium
Did you select usb for mtp from the notification?
It's Android's issue!
Enable Developer Options!
& when plug OTG to phone, go to menu "Select USB Configuration" & 1st select Charging & Again select MTP mode!
You really won't believe it. After being frustrated with the N6p and opening this thread, I plugged the phone to pc with usb cable, shut it down and then booted into bootloader. PC recognized the phone as adb. After that I just powered on the phone normally (into the Android os) and waolla, PC recognized it right. Checked twice and both (N5 and N6p) working as supposed to be.
Sent from my Nexus 5 using xda premium

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