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I've had a vario II for just under 3 weeks and have to say i'm quite happy with it. I'v had a few times where the device freezes - but nothing major.
One thing that is bugging me is the screen alignment issue - it happens every other day it seems. I've read many of the psots regarding this - and have one question:
For those of you on T-Mobile UK and have this issue - did getting an exchange solve the issue, or did they end up sending a new device with the same or worse issues?
SO should I stick with what I have or risk a new device that may be better/or worse than mine..... bit of a dilemma...
your thoughts/experiences please.
Thanks
rabmc
i'd send it back before your 28 days are over, otherwise tmobile will only repair your phone, not exchange it.
however, exchanging your phone may result in having more issues even though it may be a later batch.
I had one with the screen alignment issue first, now got a new one on Sunday and having loads of issues.
1. My 2 day old Voda 1605's stylus got stuck today so i had to pull it really hard to get it back out, i then put it back in and it was really stiff and hard to get back out, but when it did come back out, it also pulled out some piece of rubber now the stylus is really lose.
2. Also, compared to my previous tytn, the slideout keyboard is really loose.
3. Some Keyboard Keys also does not work properly, you have to press them really hard.
it seems it's really hard to come by a Tnyn that works.
bbasra said:
i'd send it back before your 28 days are over, otherwise tmobile will only repair your phone, not exchange it.
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Click to collapse
That's unlawful check here
"What does the "reversed burden of proof" mean for the consumer?
It means that for the first six months the consumer need not produce any evidence that a product was inherently faulty at the time of sale. If a consumer is seeking any other remedy the burden of proof remains with him/her.
In such a case, the retailer will either accept there was an inherent fault, and will offer a remedy, or he will dispute that it was inherently flawed. If the latter, when he inspects the product to analyse the cause, he may, for example, point out impact damage or stains that would be consistent with it having been mistreated in such a way as to bring about the fault.
This reversal of the usual burden of proof only applies when the consumer is seeking a repair or replacement. After the first six months the onus of proof is again on the consumer"
Hello everyone,
My hd2 was running fine for the past (when did it come out?) and all of a sudden after putting it into sleep mode (clicking the red button) the screen became unresponsive after turning it on again.
Before, the screen would only be unresponsive only after putting the phone in sleep mode, but now the screen is not responding wherever I am in the phone.
I did task 29 5 times with different roms/radios and no such luck.
I've read in other posts that it's a hardware AND a software problem, and there certainly ISN'T any solutions to the problem.
My question is that has anyone had an partial victories over this problem?
I'm currently in the middle east working and I'll be returning to Texas in a month.
I have a backup phone, the n97... what a wreck, I really hate that phone. If I see another "memory is full" warning, I'll blow my head off.
I guess karma is a *****, last month I was complaining hard about the HD2 (made a huge post... actually) and now it struck out on me, on the worst time.
A tip to anyone who's having a similar problem, use "MyMobiler" to control your phone via your computer, it saved me from losing my new contacts
Also, for the people who replaced their phones, do I need to call ahead of time to get a replacement or would I be able to simply walk into a T-mobile store and get a replacement? (I currently have an ongoing account with them)
Fun Fact: they sell the unbranded HD2 here for 1000 USD
mine started getting the "s.o.d." and requires a battery pull...never happened before and i'm on stock..a hard reset or replacement is in my future!
The battery pull used to worked, but not anymore. I feel that the body glove case might actually have something to do with this, since whenever there is a force pushed on the phone, that force will end up all around the screen and under the buttons.
I'm planning on selling the phone, so I guess it's a good thing. I'll get a brand new one.
Metallic-Force said:
I'm planning on selling the phone, so I guess it's a good thing. I'll get a brand new one.
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You're planning on selling a touch phone, on which the touch screen doesn't work? Will you tell that to the buyer?
You should be able to exchange it for a new one under warranty.
anyone find a solution to this? I have now bought 2 hd2's that have done the exact same thing, I am on att network so I obviolsuy have no warranty, but this is rediculous, i love the phone when it works, just cant keep buying new phones that fail after 2 months, i now have 2 to send for repair to htc
cjindustry said:
anyone find a solution to this? I have now bought 2 hd2's that have done the exact same thing, I am on att network so I obviolsuy have no warranty, but this is rediculous, i love the phone when it works, just cant keep buying new phones that fail after 2 months, i now have 2 to send for repair to htc
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what makes you think its not under warranty? its not illegal to unlock and use on another network. if tmous refuse to fix it,(though by rights they should, if you hav e proof of purchase), its still got its manufacturers warranty, it is after all less than a year old. contact htc, the most that should cost is the cost of returning it to them.
To describe this as thoroughly as possible, if my phone is awake and I am using it and this happens, it will freeze whatever I am looking at but only the right side. If the phone is asleep and this happens when I wake it, the right half will be random colored lines and dots, like how televisions fuzz out on a channel you don't get. Pressing against the screen fixes it and it will function normal after that. Also I retain full touch control on that side during the problem. I would take a picture but it happens randomly and the note 4 is my only camera haha.
Any idea what causes this? I really don't want to pay 100 bucks to TMO to replace it, but I will if that is the only option. It is incredibly annoying. Thank you.
My Note 4 has just started to do this today. I made a post about it on reddit and took some pictures. Hopefully this gets bumped so we can get this figured out.
http://forum.xda-developers.com/note-4-verizon/help/dead-screen-t3022929
http://imgur.com/a/LqoeA
Wooooow
....That second image is my note 4 all over.
Half the screen goes haywire while the left side is frozen. I am unable to do anything to it at this point, and after holding several buttons...the screen goes black...still not able to do anything, and all of a sudden it restarts itself. Sometimes that fixes it for a few seconds. other times I have to remove the battery, wait a few seconds then it's alright for another few minutes. It happens no matter what I'm doing: watching a video, playing a game, answering a call, reading a text, responding to a text, or browsing the internet.
What I ended up doing was opening up the device and fiddling with the cables and connections.
Turns out there's a loose fitting connection in there that I couldn't seem to fit correctly back where it's supposed to go. Maybe there was an error in production and the parts do not fit together. Inside, there are two separate connections that connect the display to the motherboard. If both connections are not secure at the same time, it will simply not work. In my case, only one of the connections was loose. I was unable to fix it. Even though my device is out of warranty and has passed the 30 day return window (I bought it off Amazon), I managed to call them and they determined that it was a hardware failure and I already contacted Samsung customer support on this topic and they were unable to help me (since my model is 910F, the international/European version, they cannot help me) and they were able to create an RA to get a full refund for my phone. I decided I'm going to return it, and since the LG G4 is coming out soon, to just wait for that and ditch Samsung. LG has been good to me so far ever since I had my Nexus 4.
I had the same issue back when I bought my phone in October.
Went into my local Carphone Warehouse and replicated the problem to them and they sent it off for repair.
The repair slip just said that there was a hardware issue and that they had to replace the motherboard.
I believe Samsung offers a 1 year warranty so even if your store warranty has expired you can still get Samsung to fix this for you.
Wish you the best.
I would have had Samsung do it but when I called them they explained that they are unable to help me with my specific model of phone SM-910F (intl.) because it is manufactured for Europe, and that I would have to call Samsung UK to fix the problem/create an RA, and that would require me to be awake at 10pm- 8am or something stupid like that and make an international call to them and I did not want to have to deal with that. If they cannot fix a phone that I bought in the US and that I use in the US and it works fine in the US, then I would not like to do business with them any longer, seems like a stupid thing to do, manufacturing phones only for specific regions and telling people that they're out of luck when they have a problem with the phone if they're not using it in the region it was manufactured for.
so sadly my Note 4 has joined the group of devices with this frozen half grey screen and I am wondering whether anyone has a solution?
william-johnson said:
so sadly my Note 4 has joined the group of devices with this frozen half grey screen and I am wondering whether anyone has a solution?
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Still didnt find a solution so my Carrier asked that I send it in for repairs or replacement. I will keep you posted
samsung galaxy note 4 half screen problem
scottman0830 said:
My Note 4 has just started to do this today. I made a post about it on reddit and took some pictures. Hopefully this gets bumped so we can get this figured out.
http://forum.xda-developers.com/note-4-verizon/help/dead-screen-t3022929
http://imgur.com/a/LqoeA
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same problem with my note 4 how can i fix it ???
Well it's a couple of months since my last update on this frisen screen issue. Sent it off for repairs and sadly the repair notice didn't indicate what was done. I can only say the report said it's a software issue and returned the phone updated to 5.1.1 from kit kat. Haven't had the issue since.
Sent from my SM-N910F using XDA-Developers mobile app
Hey folks, after the glass over my S7A camera mysteriously broke within the first month I came to find out that this is a fairly common occurrence for this phone and many owners have had the same problem. Both AT$T and Samsung refused to fix what appears to be a manufacturing defect. I have been in touch with a law firm that is preparing a class-action lawsuit on behalf of S7 and S7A owners whose back glass has shattered through no fault of their own and either paid to have it repaired or been refused repair by Samsung. You can contact attorney Joel Garrido at:
[email protected]
You can also go to their website and fill out the info form online.
http://www.krcomplexlit.com/currentcases/samsung-galaxy-s7-shattering-camera-lens-covering/
There are way too many of us with this problem for it to be simple owner error.
Update: after I posted this here, in several other phone forums and on Samsung's own forum I got a call from someone at Samsung. They wanted me to send the phone in for a free repair and a pre-paid mailer showed up the following day. I doubt they will do this for everyone affected, so you may still want to contact the lawyer anyway. Should have it back by Monday. Will report back.
result !
miniminus said:
result !
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No joy! I got an e-mail from Samsung on Monday saying the part to fix it was not in stock and that it had to be ordered. No idea when it would arrive or how much longer they would have my phone. Ridiculous. Why have me send it in knowing what needed to be fixed and not having the part on hand? I will never buy another Samsung product again. Most horrible customer service I have ever seen.:crying:
So they have your phone and still not fixed? Btw the s7a doesn't have a back glass... so it saying heaps of s7a have broken there front glass?
Miami_Son said:
No joy! I got an e-mail from Samsung on Monday saying the part to fix it was not in stock and that it had to be ordered. No idea when it would arrive or how much longer they would have my phone. Ridiculous. Why have me send it in knowing what needed to be fixed and not having the part on hand? I will never buy another Samsung product again. Most horrible customer service I have ever seen.:crying:
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If you grow impatient waiting, it is an easy fix to do yourself. I did it on my AT&T S7 the other day. Bought the part off eBay, they have all OEM carrier variations. http://www.ebay.com/itm/252605291755
Then followed this guide here: https://youtu.be/du1OYeEIX_E The camera glass is optional but only costs $5 for OEM replacement.
Whole thing cost me $17 (I already had the tools), and now looks factory. I understand that's not the reason for your post, but if you get tired of waiting for Samsung it's an option. Good luck with the lawsuit!
Sent from my SAMSUNG-SM-G930A using Tapatalk
S7 Active does indeed have a glass over the camera lens.
As for fixing it yourself, that would not maintain the factory water-resistance.
Got an e-mail on Friday. My phone should be back on Tuesday. We'll see.
Finally got my phone back last Friday, more than 2 weeks since I sent it in. After assuring me they did not need to access the phone (I locked it) they sent it back completely wiped clean. Had to go through the very tedious and time-consuming process of reinstalling all my apps and settings, but lost some things I can never get back. Good thing I have my contacts and emails synced through MS Exchange. Paid apps are a pain to reinstall, though. This made me notice a failing of Google's supposed backup/restore service. It tells you that any app that is backed up will have its data/settings restored upon reinstallation of that app. I have never seen this work. Ever.
In any case, they not only fixed the back glass, but replaced the digitizer screen, as well. Not sure why since there was no issue with it, but they discarded my tempered glass screen protector in the process. At least they didn't send me a refurbished phone (checked the IMEI). Hopefully, the replacement glass will not suffer the same mysterious failure.
The phone immediately updated to Nougat. Among the many changes noticed is that I can no longer use any of the custom wallpapers I had. I install them, but cannot find them when I try to change wallpapers. The Samsung "Themes" appears to be all I can choose from.
sorry, but it states very clearly, in the email you would of got, that it will most likely be wiped, and to make sure EVERYTHING is backed before sending in,
how else will they make sure all is fixed, and put back together.... plus just makes sense ! as its possible it could of gotton lost or damaged along the way too !
the best app to back everything up, is SmartSwitch... will back up apps, screen layout, test msgs everything .. and can be exported to memory card etc too ..
is good everythings been fixed properly, gives me hope when i send mine in ... just be glad you got a free server (postage wise) ive gotta pay for mine to the US and back....
and yes Nougat is alot different, and uses a different set of themes/icons, which are not backwards compatible...
mainly cause alot has changed, but its definitely for the better in the long run much smoother, with some how even better battery life again !!
miniminus said:
sorry, but it states very clearly, in the email you would of got, that it will most likely be wiped, and to make sure EVERYTHING is backed before sending in,
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That informative e-mail you speak of came 2 days after the pre-paid mailer and 1 day after the postman picked up my phone. The 2 people I spoke with directly by phone assured me that they had no reason to wipe the phone since it was just a hardware repair. They obviously have people either lying or completely inept working the phones.
2 people AT Samsung said that ! think there must of been some kinda communication failure there ! ... and also odd you didnt get postage and handling info with postage label to !
of course they gonna want to test it etc ! "completely inept working the phone" is a bit strong dont ya think! .. they completely fixed your phone! ....
and even still, didnt you want to backup up the phone, just by the mere fact that it was out of your control, so thus at a MUCH higher risk of loss, breakage, or theft ? ..
or just a good point to make a backup anyhow !
anyhows... good phones all sorted now .. !
I had the phone locked. Good to know that didn't stop them.
Hi everybody, i need help about replace the motherboard of my galaxy note 4. I will do it because i think that the eMMC of my device is completely messed, i've tried everything in modding but nothing help, the device it's barely usable, it keep rebooting and it lag, only if i use the app to keep the cpu awake it's usable. Plus it doesn't read the sim card anymore. All started when one day, totaly random, it do a factory reset by itself and i lost EVERYTHING in the phone. So i see that on aliexpress they sell motherboard for my n910f, if i buy and replace the one i have now, it should all work without any problem? thanks for any advice
ps: sorry for my bad english, i'm italian
Have you tried this:
https://forum.xda-developers.com/showthread.php?t=3488114
Sent from my SM-N910G using Tapatalk
I can confirm that once you get the eMMC read failure messages there isn't any coming back from it unless you either A) Replace the eMMC itself or B) Replace the Motherboard. Since trying to micro-solder an eMMC chip would be way to difficult for most people out there (myself included, I cant solder for s***) the motherboard replacement would be the way to go.
I did try all the "fixes" here on XDA I could find, but none worked. Flashing the full recovery software in Odin took AGES (15 + minutes, it never took me that long, plus then 20 minutes to even boot)
Finding the part is one thing, installing it is another. I have never tried replacing a phone motherboard but my main concern would be if the board is unlocked, or atleast knowing the carrier it was locked to in order to get a valid unlock code somewhere online.
I was told by a few repair shops locally that its totally possible to replace the motherboard but there was a risk the screen would also break (So a replacement may be needed there as well). Honestly it might have been that they just didn't have very good luck with taking these Note 4's apart without damage or they just were inexperienced. But in the end for me when my first Note 4 hit the eMMC error, I sold it for parts (sPen, Screen, battery ect) and bought another Note 4 second hand
Theres a ton a speculation about this chip issue, be it heat killing them, consistant flashing or just a bad batch of chips used and now failing over time.
cash2387 said:
I can confirm that once you get the eMMC read failure messages there isn't any coming back from it unless you either A) Replace the eMMC itself or B) Replace the Motherboard. Since trying to micro-solder an eMMC chip would be way to difficult for most people out there (myself included, I cant solder for s***) the motherboard replacement would be the way to go.
I did try all the "fixes" here on XDA I could find, but none worked. Flashing the full recovery software in Odin took AGES (15 + minutes, it never took me that long, plus then 20 minutes to even boot)
Finding the part is one thing, installing it is another. I have never tried replacing a phone motherboard but my main concern would be if the board is unlocked, or atleast knowing the carrier it was locked to in order to get a valid unlock code somewhere online.
I was told by a few repair shops locally that its totally possible to replace the motherboard but there was a risk the screen would also break (So a replacement may be needed there as well). Honestly it might have been that they just didn't have very good luck with taking these Note 4's apart without damage or they just were inexperienced. But in the end for me when my first Note 4 hit the eMMC error, I sold it for parts (sPen, Screen, battery ect) and bought another Note 4 second hand
Theres a ton a speculation about this chip issue, be it heat killing them, consistant flashing or just a bad batch of chips used and now failing over time.
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Click to collapse
thanks for the reply! ok so, i must have to buy the motherboard. I've find one interesting on aliexpress, 55$ and full unlocked (at least they said that), replace it isn't very hard cause you don't have to take the screen off, just the rear parts of the phone (i've already did it when i change the headphone jack), so Tomorrow i order it and when it arrive i will tell you if it works i hope so at least
trasposone said:
thanks for the reply! ok so, i must have to buy the motherboard. I've find one interesting on aliexpress, 55$ and full unlocked (at least they said that), replace it isn't very hard cause you don't have to take the screen off, just the rear parts of the phone (i've already did it when i change the headphone jack), so Tomorrow i order it and when it arrive i will tell you if it works i hope so at least
Click to expand...
Click to collapse
Best of luck with it and hopefully the swap goes well. I probably could have tried finding parts but the 910W8 model is different I guess.
I have replaced a mainboard with one from aliexpress, which generally worked fine, but for done reason my gps didn't work. Not sure if that was a problem with the board or just some connector not during properly?
Regarding the emmc error, I've actually managed to revive the old board after it had been sorry of bricked by the previous owner in a failed flashing attempt by putting it in the fridge while flashing the firmware with Odin (on xda someone suggested this, they actually say to put it in the freezer for a while, but I don't have a freezer and putting it in the fridge and taking it out for flashing want enough). It still has the error, but seemed to run relatively ok with a wakelock app preventing the CPU from falling asleep.
Though I get your idea, it feels safer to have a fully working mainboard.
The only problem buying a motherboard is from other sources other than Samsung you not sure if the MBA are brand new. I would say go to Samsung and pay for a new MBA and they will write your original serial number and IMEI to the new MB and you get a warranty..
Just replaced a mainboard...
Bought more than a year ago a faulty Note 4 thinking it was one with a faulty screen as the blue LED and vibrator would come on while pushing the start button and the phone was recognized by my PC. Turned out to be a faulty MB and while trying to replace the MB I damaged the screen.
So I ended putting all on the shelf. Meanwhile bought a note4 for my wife and figured that the spare MB could serve her phone in case it would go bad...Then recently stumbled upon a faulty note 4 where the owner claimed it was one with a faulty MB. The asking price was ok so I ended up buying it and fitting the spare MB. I was lucky in a way that the previous owner already swapped the display so it came apart very easy. I did put all in place using the OEM tape ordered specially for the Note 4. It is a fact that this MB is manufactured in Feb 2015 so it could be well that in the near future it fails although when checking the chip with the app it tells me I have a sane ship...
trasposone said:
Hi everybody, i need help about replace the motherboard of my galaxy note 4. I will do it because i think that the eMMC of my device is completely messed, i've tried everything in modding but nothing help, the device it's barely usable, it keep rebooting and it lag, only if i use the app to keep the cpu awake it's usable. Plus it doesn't read the sim card anymore. All started when one day, totaly random, it do a factory reset by itself and i lost EVERYTHING in the phone. So i see that on aliexpress they sell motherboard for my n910f, if i buy and replace the one i have now, it should all work without any problem? thanks for any advice
ps: sorry for my bad english, i'm italian
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Click to collapse
You should search for videos on replacing the MB in the Note 4; it seems to be fairly involved and you run the risk of causing additional damage to your phone.
Samsung in the US is replacing MBs for about $50 to $150. I got mine replaced (plus a bunch of other repairs) for $70 (which is about the same cost of a MB through AliExpress). Samsung paid the postage for me send my phone to Samsung Service in Plano, TX, they then diagnosed the problems and said they would fix it for $70 or they would return the phone without repairing it at no charge. My phone was over two years old and out of warranty. I had them repair the phone and it was returned in like new condition and it is still working great. The entire process took about 10 days.
You may want to contact Samsung Customer Service directly (in the US call 1-800-SAMSUNG) and see if they are willing to look at your phone and hopefully make any needed repairs.
Dwillian said:
You should search for videos on replacing the MB in the Note 4; it seems to be fairly involved and you run the risk of causing additional damage to your phone.
Samsung in the US is replacing MBs for about $50 to $150. I got mine replaced (plus a bunch of other repairs) for $70 (which is about the same cost of a MB through AliExpress). Samsung paid the postage for me send my phone to Samsung Service in Plano, TX, they then diagnosed the problems and said they would fix it for $70 or they would return the phone without repairing it at no charge. My phone was over two years old and out of warranty. I had them repair the phone and it was returned in like new condition and it is still working great. The entire process took about 10 days.
You may want to contact Samsung Customer Service directly (in the US call 1-800-SAMSUNG) and see if they are willing to look at your phone and hopefully make any needed repairs.
Click to expand...
Click to collapse
Thanks for the info will try it, my note 4 will not even
finish booting anymore. It is alteady out of warranty hope they don't mind it is rooted.
There are plenty of video's on you tube on how to. Look at them, look at different video's to get as much info as needed. Don't mess around with you screen, just replace the mainboard and you will be ok! Mine still goes very strong, its GPS is working very well even indoors. I owed a few Note 4's and this is the first one where the GPS is usable. Putting both note's side by side...well one GPS gets a fix and the other one.......well is useless! Did the same with a Note 2 where I replaced a faulty mainboard and this thing has the fastest GPS I ever seen. This Note was due to be sold but I have decided to hang on to it a bit longer...
Hi I am Samsung Note 4 user I have a problem since yesterday it is not registering on 4G or Lte Network only 2G is working. I tried lot but could not fix this problem. I changed the setting LTE/WCDMA but still it is not registering. Can and body helps me to resolve this issue. even I format my phone also by the problem could not rectified. I visited Samsung Center they are saying there is problem in motherboard. for replacement it costs 280$ in India which is very huge.
Dwillian said:
You should search for videos on replacing the MB in the Note 4; it seems to be fairly involved and you run the risk of causing additional damage to your phone.
Samsung in the US is replacing MBs for about $50 to $150. I got mine replaced (plus a bunch of other repairs) for $70 (which is about the same cost of a MB through AliExpress). Samsung paid the postage for me send my phone to Samsung Service in Plano, TX, they then diagnosed the problems and said they would fix it for $70 or they would return the phone without repairing it at no charge. My phone was over two years old and out of warranty. I had them repair the phone and it was returned in like new condition and it is still working great. The entire process took about 10 days.
You may want to contact Samsung Customer Service directly (in the US call 1-800-SAMSUNG) and see if they are willing to look at your phone and hopefully make any needed repairs.
Click to expand...
Click to collapse
$50 to $150 is a pretty big range considering whatever caused these issues is originally still on Samsung itself for cheaping out. I thought about going the AliExpress route but I've never bought from there before and their site isn't the easiest to navigate...seems every seller with reviews is selling used boards (questionable lifespan?) and the ones with no reviews appear to have brand new ones, but are these brand new with the same old issue, so we're buying boards with borrowed time or is there a chance they're ones that won't have this issue. One could only hope that the new ones via AliExpress AND the ones being installed through Samsung have been revised to not have this issue, but we may never know until it takes a dump in another 3-4 years like the original phones appear to last.
I bought my phone used via Craigslist, so I hope that isn't their justification for additional gouging.
Hi all,
Looks like this guy on YouTube was experiencing the EXACT same issue that we're all experiencing (random restarts, boot loops, bricked phone, etc.) as a result of motherboard. I'm thinking about ordering one of the N910T motherboards off Aliexpress and hope for the best. I can't even restart my phone anymore...and I know my phone batteries are fully charged.
Seems like it works...I'm just nervous about taking it apart!
Regards,
Jeff
HI
i had troubles with my Note 4 lately, blocking and restarting randomly,
baked the motherboard in an oven and it worked great again but only for a 1 whole day then it only shows blue notification light when trying to turn on,
tried the baking today again at a bit higher temperature 200c for 10 min,
and it is completely dead now,
i am looking to buy another 910F board but reading the feedback on aliexpress seems like they are all baked, people are not satisfied, it works for a very short time,
dont know what to do,
can i put some other version like 9100 dual, some other that has better chips(not heating so much) exynos instead snapdragon or something like that?