Database Users

Sprint HTC Hero Complete Failure

Picked up a brand new Sprint HTC Hero on Monday (10/12/9) and within about a day it had stopped working entirely and was swapped out by a Sprint Repair Technician for another brand new one. I wanted to share the issues/experience.
Having spent an entire day fiddling about with the device, I noticed a couple of processes freaking out and needing to be forcibly shut down. I found out that this was because it had 0 internal memory left. I think that this was because I set up my gmail app to sync absolutely all my email to my phone, which obviously took up all the memory.
Without really taking too much time to think, I just decided to do a hard reset of my phone and restore it to factory settings. All seemed to go fine.
But the next day I was noticing that I wasn't not able to receive text messages. I was still able to make/receive call, and send texts, just not receive texts.
Everything worked perfectly prior to the reset: could make and receive both calls and texts, browse the internet etc. - the only thing that wasn't quite working was the bluetooth connection to my car: it was able to pair fine, but anytime it tried to do anything e.g. make a call/play music via bluetooth, the connection would die. However, a bluetooth connection to just a regular headset worked flawlessly.
I spoke to Sprint Customer Service on & off for about 2 hours. They tried refreshing the text messaging service on their end a few times. They also had me check that my phone was correctly programmed: the MDN number had actually reverted back to the temp number I was given (I was porting a number over from TMob). However, even after correcting this MDN number, it still did not work.
I was tempted to just go and get a replacement from the Sprint Store, but there was a repair center about 5 minutes away. Very helpful guy there (who actually ended up staying an hour after his shift was supposed to end) took a look at it.
He was able to replicate the problem exactly as described above. He decided to transfer the number to a different phone (a palm treo I think), and all the test text messages came flooding down. Although this would point to an issue with the phone, this could not rule out a network issue (for reasons that he did explain, but I can't quite remember). He then tried a hard reset himself: didnt do anything.
Finally, he told me that he had a new Hero sitting in the back. He tried setting up this new phone with my number and it worked perfectly.
So in short, my phone is heading to Kansas City (Sprint HQ from what I understand) to be broken down and examined.
Sprint repair guy said he had never seen anything like it before.
Want to also mention that both the Sprint Store salesmen and repair guy were the most helpful people Ive ever met. My salesman was actually on vacation: when i called the store to report the issue, they called him and he called me...very impressive. The repair guy also went above and beyond to keep me informed on the progress (as I was waiting while he worked on it), not to mention him working overtime.
I literally ported over last week from Tmobile and have been blown away by their service.
Just wanted to share the story. Feel free to get in touch if you want me to elaborate on anything.
UPDATE:
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.

Your title is quite misleading. Still happy it worked out for you in the end.

Yah your title is pretty terrible IMO for the post content.
Glad it worked out for you. I had a similar issue and had to have the device re-provisioned which didn't work, reset the device after the re-provision and it worked without issues since.

I have had mine for a while and installed around 60 apps on it yesterday all while surfing the net and texting. Before I went to bed I power cycled my phone and it was searching for service. Didn't have time to troubleshoot it until today noticed it was force closing several different things randomly and said I was out of memory. I uninstalled several programs and had around 30 mb free and still random force closings and no service.
Ended up doing a factory reset which seemed to fix the issue as I can receive calls and surf the market and internet but I'm not receiving text. As a matter of fact people said they were responding to my texts last night yet I never received any of them despite being able to surf the market and play games on my phone.
So now I'm wondering if my hero is jacked up as well and I'm wondering if it's related to using up all the memory on the device but I'd think doing a factory reset should have fixed everything but it seems like something isn't getting fixed correctly as I just had someone send me a text to test my theory and I haven't received it yet I can still do everything else on my phone.

If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.

I had the same issues with not getting txt msgs at first. I told the sprint rep and he simply tokd me to reset my phone...and it works great since then

Update to Original Message - Brand New Replacement Hero w/ Identical Issues
Yeah, the title may have initially been misleading, but it turns out its spot on.
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
I will keep you all posted (if any of you are at all interested). I never usually post my boring issues on forums, but I thought this was pretty interesting given how new the CDMA Hero is.

Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue

lawsofpower48 said:
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
Click to expand...
Click to collapse
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all

dom2114 said:
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
Click to expand...
Click to collapse
Ya after reset my phone has been fine.

3rd Update - 3rd Replacement Hero
So I've just picked up my 3rd phone. The previous 2 are being sent off to Sprint HQ so they can determine exactly what is going on.
Apparently (as I think I mentioned previously), Sprint HQ have a very good idea as to whats going on but a) need to confirm it and b) wont tell the Sprint repair tech what they're thinking. In an email that HQ sent to the tech, they said:
“We should be hearing about a resolution shortly and I can check in with him later on today. I would simply let your customer know that this is the highest priority at development and they are close to a resolution.”
In the mean time, I've been advised not to install any non-standard apps i.e. anything but facebook/google. The tech has a feeling its down to one of the 2 memory management apps I used, Advanced TaskKiller Free and TaskKiller Free. Apparently the Sprint employee that I mentioned earlier that had this issue was also using a TaskKiller app. I was also advised not to set up any Microsoft exchange accounts as some problems have been reported, but I dont think its anything really to do with this (however, I'm following his advice all the same).
Should be hearing something from the tech guy early next week and will post the feedback.

mine is doing the exact same thing!!! i thought is was that nobody has texted me in the last couple of days but i was dead wrong..... im gonna try to uninstall task killer free and reboot to see if thats the problem.... if not, then back to the Sprint Store
Thats what happens when Sprint decides to patch up Android with CDMA support rather than waite for native in 1.6

You guys aren't just killing all the tasks when you are running these programs are you?

Aridon said:
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
Click to expand...
Click to collapse
where can i acces this exlusion list?? and which files should i include?
Rootwind said:
You guys aren't just killing all the tasks when you are running these programs are you?
Click to expand...
Click to collapse
i was till i heard it was the problem.... but i uninstalled the task killer and rebooted already and it still not receives...

has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...

reddick said:
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
Click to expand...
Click to collapse
i did.... still same issue

I had to reset my phone twice today just to get the internet connection back. Android is a joke or maybe its just sprint. Im moving back to winmo as soon as hd2 is here in the US.

I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.

i hope so. i really miss bluetooth transfer and exchange server is constantly on i want to be able to set peek times. i also want me notifications to repeat until i acknowledge them. missed call only works or missed calls and sms.

katmandu421 said:
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
Click to expand...
Click to collapse
I have reset my phone three times now and still not working. I can assure you this has nothing to do with the network as I'm still able to receive calls and emails hence not the network but what I believe to be HTC. Let me clarify, I believe I have either installed an app that corrupted my ability to receive sms text or somehow messed my phone up however it's the phone itself that's not erasing all info when I do a reset like it should.
I still have audio files from sound boards I installed when I initially got the phone that are still present after four factory resets that shouldn't be. This is a phone issue and not a network issue. Sadly the phone is so new there isn't a rom I can flash to that would fix the issue as whatever I did to my phone a factory reset isn't fixing it. It's that simple, if HTC made it to where a factory reset put the phone back to the original state then I wouldn't have this issue or files present from 3-4 factory resets ago....
This is frustrating :O

[Q] Error sending/receiving MMS "National access coverage not available."

Hello,
Lately I have been unable to send or receive text messages that contain pictures or videos. The error message is always the same "National access coverage not available."
I called Verizon, on Thursday of last week (1-13), and the technician was unable to figure out the problem. He escalated it to the next level and said that someone would be contacting me in a day or 2. Well it's now Wednesday (1-19) of the following week and so far, nothing!
Has anyone else run into this problem? If so, what's the fix? Any help would be appreciated, especially since Verizon has been no help at all!
I'm using a Moto Droid2 ver, 2.3.2 Rooted and OC'd @ 2.25Ghz
Thanks,
Scott

Dial *228 and update your PRL.

silverfang77 said:
Dial *228 and update your PRL.
Click to expand...
Click to collapse
Thanks for the reply.
Unfortunately, it didn't work. I updated it waited the 15 minutes. When it didn't work I rebooted the phone figuring maybe it needed to be refreshed or something, (long time windows tech, reboot fixes everything!) but still nothing. Just that same message.

I get the exact same error when sending or receiving MMS 50 percent of the time with the first initial try... *228 does not fix this.. verizon cannot fix it either...

OK, got tired of waiting for Verizon to call back. On the phone with 2nd tier support now for about the last hour, so far nothing.

Mine started doing that on mms after using juice defender app and I had to do a factory reset to fix it.

OK, got finished with the Verizon tech, who was very helpful, but we still could not resolve the issue.
She removed and reloaded my data from the server, switched me to another IP address and did a few other behind the scenes things but nothing worked. She suggested doing the factory reset, but I'm ready to give up troubleshooting this issue yet. If all else fails, then I guess I will have no other option.
Since sending MM text's in not a huge part of what I use my phone for, I may just wait for the next release of the software and hope that fixes it.
In the mean time I'll just keep playing with settings and searching Google and the message boards in the hope that someone can come up with a fix that doesn't involve having to wipe it.

rtfield said:
Mine started doing that on mms after using juice defender app and I had to do a factory reset to fix it.
Click to expand...
Click to collapse
I used to use that app, but removed it long before this started happening. I wonder if it left behind some orphan files that are somehow in there wreaking havoc?
Since the problem still existed even running the phone in safe mode, I would think that would not be the case, but anythings possible.

my phone does the same thing with same message... if i try again to download message it will usually come through, but if it happens on outgoing message it will never go through

1250x said:
my phone does the same thing with same message... if i try again to download message it will usually come through, but if it happens on outgoing message it will never go through
Click to expand...
Click to collapse
That's the thing. Since so many people are having the same or similar issue, I just find it hard to believe it's not something on Verizon's side or with their software. This many people screwing up their phone's in the exact same way all around the same time just seem a little suspect to me.

Mine happened 6 months ago. Just reset it and see what happens. All your apps with reinstall by themselves.

rtfield said:
Mine happened 6 months ago. Just reset it and see what happens. All your apps with reinstall by themselves.
Click to expand...
Click to collapse
Yeah, I guess I'm going to have to try something. I want to make a nandroid backup first just to be safe and then I'll give it a shot.
Thanks.

This is great!
So, I just finished the factory reset (which DID fix the problem) and was starting to configure all my custom settings when the Verizon tech I spoke with called me back. She said that she had just spoken to Motorola and they said it was a known problem with their phones! They are not sure what it is yet, but they are working on it. In the mean time, the only thing they can suggest is to reset the phone as a work around!
I asked the Verizon tech if there was any kind of documentation about this that she could send me, but of course there isn't. And there's also nothing on the Motorola site about the error either, at least nothing I could find.
While it doesn't make the situation go away, it does make me feel better knowing what the root of the problem is, sort of. Only problem is, there is no guarantee that it won't happen again.

i turn airplane mode on then off... works for me

Im having the same problem. I even reflashed to stock motorola, still does it. I noticed if i hold down on failed pics or tap download a few times it works. The problem seems to be triggering the data on and off from the send button.
Sent from my LogicPD Zoom2 using XDA App

S.Meezy said:
i turn airplane mode on then off... works for me
Click to expand...
Click to collapse
Yes, I had heard that worked for some people, and I did try that but it still didn't work. Even so, that would only be a work around and not really fixing the issue.
V.A.T.Juice said:
Im having the same problem. I even reflashed to stock motorola, still does it. I noticed if i hold down on failed pics or tap download a few times it works. The problem seems to be triggering the data on and off from the send button.
Sent from my LogicPD Zoom2 using XDA App
Click to expand...
Click to collapse
Interesting, since I did the factory rest I haven't had a problem. If it happens again, I'll be sure to check that.

[Q] Not getting ANY data on T-Mobile

Hi everyone,
First of all, I did search the forums for similar issues.
I just went up to T-Mobile and got a microSIM card to activate my Nexus 4. (replaced my old Samsung Vibrant) I'm getting signal (4 bars) but I'm not getting any data at all. It's just showing grey signal bars. When I connect to WiFi it turns blue though. My APN settings are at default and I don't have airplane mode on. Even the T-Mobile guys couldn't get it to work.

Make sure your APN settings match these and then reboot your device

Thanks
spitefulcheerio said:
Make sure your APN settings match these and then reboot your device
Click to expand...
Click to collapse
Thanks, trying it now.

spitefulcheerio said:
Make sure your APN settings match these and then reboot your device
Click to expand...
Click to collapse
Didn't work... Still showing no data.

Might be a silly suggestion but I've seen it before.
Check to see if you have data enabled. Settings>more>mobile network
Sent from my Nexus 4

^I've seen that before too
Are you able to send texts? Calls? MMS?

My wife's mytouch 4g had the same issue until we did a factory reset.

Same exact issue for me. I'm on my 5th day of this. I've gone into T-Mo stores, called customer service multiple times, been elevated to engineer resolution too and still no fix. Switched my Sim twice, factory reset twice, finally even rooted my nexus 4 and installed other ROMs and kernels... Still nothing! Any advice?
My APN is set to default, all data enabled. I get days when connected to WiFi, but as soon as WiFi is turned off my bars go gray again and the error message tells me I need to upgrade my plan to include data (I'm on the 30/mo unlimited plan).
What is going on?!

jaseb3 said:
Same exact issue for me. I'm on my 5th day of this. I've gone into T-Mo stores, called customer service multiple times, been elevated to engineer resolution too and still no fix. Switched my Sim twice, factory reset twice, finally even rooted my nexus 4 and installed other ROMs and kernels... Still nothing! Any advice?
My APN is set to default, all data enabled. I get days when connected to WiFi, but as soon as WiFi is turned off my bars go gray again and the error message tells me I need to upgrade my plan to include data (I'm on the 30/mo unlimited plan).
What is going on?!
Click to expand...
Click to collapse
EDIT: "days" = "data" in second sentence of second paragraph. :good:

Is that the "$30/mo, 100 minute, 4GB data" plan, or a "$30/mo unlimited minute, no data" plan?
Check Settings > Data usage > Set mobile data limit > (unchecked)
Dial *#*#4636#*#* > Phone information > WCDMA prefered
Also, try enabling data roaming (just a thought).

jaseb3 said:
Same exact issue for me. I'm on my 5th day of this. I've gone into T-Mo stores, called customer service multiple times, been elevated to engineer resolution too and still no fix. Switched my Sim twice, factory reset twice, finally even rooted my nexus 4 and installed other ROMs and kernels... Still nothing! Any advice?
My APN is set to default, all data enabled. I get days when connected to WiFi, but as soon as WiFi is turned off my bars go gray again and the error message tells me I need to upgrade my plan to include data (I'm on the 30/mo unlimited plan).
What is going on?!
Click to expand...
Click to collapse
I am having the EXACT same "grey bar" issue, with my phone telling me to "Sign into T-Mobile," and when I click on that notification, the webpage opens telling me according to their records, I have no data plan. I have confirmed with T-Mobile tech support that everything looks OK on their end.
I even reset to Google official ROM and did a factory reset and reflashed the radio(s) with the official Google one. Same issue.
Irritating.

So I finally got my situation worked out. I knew all along it wasn't my phone b/c of my multiple factory resets/wipes, new ROMs/Kernels, and even RMA's my freaking Nexus 4 for a brand new one....problem persisted. Went to a different T-Mo store b/c the guy at the other one was useless. He swapped my sim into his Nexus 4 and his phone then had the same issue as mine...and his sim worked perfect in my phone. Tried new sims...and still the problem stayed.
Finally I got the store manager to call up T-Mo and have them completely delete my account, create a new account with the same number, and transfer my balance over to this new account. Finally a solution! The T-Mo system for some reason had a hold on my account for data, even though all payments were up to date. The dumb thing is, no one could see or change this "hold" as EVERY rep said "There's no problem on our end..."
Anyway, if you experience this issue, have T-MO reset your account. The only solution.
---------- Post added at 08:34 PM ---------- Previous post was at 08:28 PM ----------
spg900ny said:
I am having the EXACT same "grey bar" issue, with my phone telling me to "Sign into T-Mobile," and when I click on that notification, the webpage opens telling me according to their records, I have no data plan. I have confirmed with T-Mobile tech support that everything looks OK on their end.
I even reset to Google official ROM and did a factory reset and reflashed the radio(s) with the official Google one. Same issue.
Irritating.
Click to expand...
Click to collapse
Forgot to quote on my last reply. See above post for solution to this problem.

jaseb3 said:
So I finally got my situation worked out. I knew all along it wasn't my phone b/c of my multiple factory resets/wipes, new ROMs/Kernels, and even RMA's my freaking Nexus 4 for a brand new one....problem persisted. Went to a different T-Mo store b/c the guy at the other one was useless. He swapped my sim into his Nexus 4 and his phone then had the same issue as mine...and his sim worked perfect in my phone. Tried new sims...and still the problem stayed.
Finally I got the store manager to call up T-Mo and have them completely delete my account, create a new account with the same number, and transfer my balance over to this new account. Finally a solution! The T-Mo system for some reason had a hold on my account for data, even though all payments were up to date. The dumb thing is, no one could see or change this "hold" as EVERY rep said "There's no problem on our end..."
Anyway, if you experience this issue, have T-MO reset your account. The only solution.
---------- Post added at 08:34 PM ---------- Previous post was at 08:28 PM ----------
Forgot to quote on my last reply. See above post for solution to this problem.
Click to expand...
Click to collapse
Thanks for the info. I will print this out and bring it with me to the store.
Unfortunately, I have a family plan with two other lines on this account. This sounds like it has huge potential for service disruption to my family.

spg900ny said:
Thanks for the info. I will print this out and bring it with me to the store.
Unfortunately, I have a family plan with two other lines on this account. This sounds like it has huge potential for service disruption to my family.
Click to expand...
Click to collapse
No problem. I had this issue for a week and a half before I finally told the T-Mo guys that I'm not leaving this store until you fix it. Literally spoke with over a dozen reps via phone, and two different T-Mo stores...each with multiple reps. My issue was even escalated to "engineer status" multiple times after running through trouble shooting procedures a half dozen times. The engineers didn't fix it and never even called me. Such a frustrating 10 days...
You can reset your account which is instantaneous and "shouldn't" disrupt your service. Since I had them actually close my account and create a new one, I was out of service for about 2.5 hours. Not too big a deal since I use GV anyway, so all of my VMs and texts were stored on the GV app/website. They ARE ABLE TO DO THIS even though every rep will tell you "I can't do that, sir..." I was very polite and understanding the first 9 days. On day 10 I called their BS and asked them to get it done or I switch providers.
I hope your experience goes smoother than mine!

jaseb3 said:
No problem. I had this issue for a week and a half before I finally told the T-Mo guys that I'm not leaving this store until you fix it. Literally spoke with over a dozen reps via phone, and two different T-Mo stores...each with multiple reps. My issue was even escalated to "engineer status" multiple times after running through trouble shooting procedures a half dozen times. The engineers didn't fix it and never even called me. Such a frustrating 10 days...
You can reset your account which is instantaneous and "shouldn't" disrupt your service. Since I had them actually close my account and create a new one, I was out of service for about 2.5 hours. Not too big a deal since I use GV anyway, so all of my VMs and texts were stored on the GV app/website. They ARE ABLE TO DO THIS even though every rep will tell you "I can't do that, sir..." I was very polite and understanding the first 9 days. On day 10 I called their BS and asked them to get it done or I switch providers.
I hope your experience goes smoother than mine!
Click to expand...
Click to collapse
Issue resolved. They didn't have to reset my account. I had made a data plan change a week or so ago to 2GB, and then had reset it so that it went back down to 500MB at the end of the month. Apparently, this triggered something weird in their system. I don't know why it only started affecting me yesterday, but that's what happened. So the rep (who was over "chat," not even on the phone) set my account at 2GB and then set it so that next month it would go down to 500MB. I asked her why, if T-Mobile data is always "unlimited" (even if throttled), I would *ever* have no data, and she couldn't tell me why. She said within two hours though, my data would be back. And it was.
All good this morning, so hopefully that was the end of it.
Don't know if this will help anyone else, but...
Cheers.

Lost my phone and Android Lost isn't working

Hey guys, I lost my phone 30 minutes ago and unfourtnately since I have never lost a phone in my life I didin't think I would loose one now. I don't have any "find my phone" installed on the phone so I went to the website http://www.androidlost.com and I pushed the app to my stolen phone and I also pushed the Jumpstart app. I also tried to send a message "androidlost register" to the phone, but nothing sems to work.
Android Lost doesn't register the phone. The first thing I did when I came home was to change my Google account password. If I'm correct, isn't that a misstake? Because now when the thief turns on the internet, the password is changed so he can't login to the account? Is this correct?
Does the phone have to have WiFi or mobile data enabled?

Since you changed the password I don't think pushing apps from the playstore will work anymore. Even if you change it back, the login link is broken and you'd need the device to log back in.

retskrad said:
Hey guys, I lost my phone 30 minutes ago and unfourtnately since I have never lost a phone in my life I didin't think I would loose one now. I don't have any "find my phone" installed on the phone so I went to the website http://www.androidlost.com and I pushed the app to my stolen phone and I also pushed the Jumpstart app. I also tried to send a message "androidlost register" to the phone, but nothing sems to work.
Android Lost doesn't register the phone. The first thing I did when I came home was to change my Google account password. If I'm correct, isn't that a misstake? Because now when the thief turns on the internet, the password is changed so he can't login to the account? Is this correct?
Does the phone have to have WiFi or mobile data enabled?
Click to expand...
Click to collapse
Lost or stolen? Lost, there's still hope. Someone might turn it in somewhere, there are still good people left in this world.
Stolen, probably goodbye. First thing he'd do would be to remove sim or turn off.
As far as i know androidlost will work if everything is turned on; if there's a data connection, if gps is activated, etc. I'll surely get corrected if not.
Changing the Google password will prompt to log in again, yes.
Sucks though mate.. :-\

The funny thing is, when I call it, it calls for the full duration, and also they haven't taken out the SIM card. I tried it with my moms Galaxy Nexus the exact way I did on my Nexus 4, but the only difference was she had internet connection on and it worked... What I fear the most is I changed my Google account password, Maybe it's not possible to retrieve the phone via androidlost because of this?

retskrad said:
The funny thing is, when I call it, it calls for the full duration, and also they haven't taken out the SIM card. I tried it with my moms Galaxy Nexus the exact way I did on my Nexus 4, but the only difference was she had internet connection on and it worked... What I fear the most is I changed my Google account password, Maybe it's not possible to retrieve the phone via androidlost because of this?
Click to expand...
Click to collapse
Im afraid el daddy's post is confirming exactly that..

Well if the phone is stolen the first thing they might do is take it to the nearest cell phone shop to get it wiped .. Or maybe you left it somewhere ... Retrace your steps...
Sent from my Nexus 4 using xda premium

Is there a way to like enable latitude on the web or something to remotely see the location of the device? or something like that? Because I'm pretty much screwed because I changed the password on my Google account, very very stupid of me, but I panicked

I know it's to late know, but next time you should try Cerberus app; best in line for tracking and remote controlling devices

Because of the WiFi bug it's affecting anti theft apps. The theft will need to switch the screen on before Google play will download the app you've pushed. But once that's done it is still hit and miss whether the web interface will be able to connect to the phone to track its location unless the screen is kept on. I know Cerberus and lookout can't.
More info about this WiFi issue: http://forum.xda-developers.com/showthread.php?t=2072930

https://play.google.com/store/apps/...GwsMSwxLDEsImNvbS5sb29rb3V0LmxhYnMucGxhbmIiXQ..

i think call your phone and speak with the one who find it to return it back ..if it not works make a price for your stolen phone and buy it from the thief

Use this.
https://play.google.com/store/apps/details?id=com.alienmanfc6.wheresmyandroidcupcake
Install it and text "wmd gps" to your phone.
If you don't have another phone, use this: http://textinghome.com/smsemail.php
It'll send the reply to your email. (put "wmd gps" in the subject box, and three random letters in the message box)
(I tested this one on my phone)
EDIT: ****. I just read that you changed your password. Big mistake. Try changing it back to what it was before, even though I doubt that would work.

As a last resort (when you accept it's gone for ever), report the IMEI number to your GSM provider and hope they blacklist it.

Nexus 6p Mobile hotspot not working properly (T-mobile)

Have searched extensively and found no working solution to this issue. Return would be a last and unwanted resort. Here's the deal. Mobile Hotspot performs strangely no matter what android version I run. In marshmallow it would turn off during use. In nougat it would just crash and need to be restarted. It most reliably occurs when playing lan minecraft over 2 comps on the hotspot but will still have the issue randomly even when only 1 device is connected. Many calls to various companies have all resulted in "send it back in". This is infuriating as this feels like a software issue not a hardware issue, I just can't see how it can be any other way. I have tried everything I could think of and had no luck, here's the list of what i've tried so far:
Restart phone
Factory reset
update to latest firmware
downgrade back to original marshmallow firmware
there is no access to advanced settings for hotspot so timeout is non-existant
reset network settings
edit: also tried ElementX kernel still have the same problem
tried flash-all to stock Marshmallow firmware without restoring apps or settings
RMA TWICE
etc. (any others I've forgotten that I did I will edit and add if ppl suggest it)
Nothing works, before I downgraded back to MM I did capture a bug report when the crash happened on latest nougat. I have no idea if I caught relevant info but will include the zip here anyway. Any help is massively appreciated.

Flash the correct factory images using google flash-all method (backup data first or remove -w in the script!). Upon startup do NOT restore settings apps etc.. and test.
If it doesn't work post a bug report on google website.

rchtk said:
Flash the correct factory images using google flash-all method (backup data first or remove -w in the script!). Upon startup do NOT restore settings apps etc.. and test.
If it doesn't work post a bug report on google website.
Click to expand...
Click to collapse
if it wasn't clear in my post I was at factory default and the problem occurred and have restored and erased a few times. If the method you're describing is different form having out of the box stock please elaborate, I only flashed a kernel recently as a further last resort.
By not restoring settings are you referring to not allowing google backups to restore? and finally if you can provide a link to where exactly I am to post this bug report I would appreciate it, I have posted in what I thought was official channels with a bug report and was told to call in, which is stupid, considering if I leave a bug report why not read it and get back to me?
Anyways thanks for reply and any further info you give

rchtk said:
Flash the correct factory images using google flash-all method (backup data first or remove -w in the script!). Upon startup do NOT restore settings apps etc.. and test.
If it doesn't work post a bug report on google website.
Click to expand...
Click to collapse
Finally got back from vacation and had time to try your request. used flash-all method and did not restore any apps or settings and hotspot still did not work. any other info or at least a link to where I should post a bug report to google as I have used the report function through the device and have posted on nexus help forums and not received answers. I really don't want to have to do an rma as I hate the thought of receiving a refurb phone when I wanted a brand new one and they sent me a broken one

well all is officially lost as I am in the process of doing an RMA. Multiple phone calls between carrier and manufacturer see each company blaming the other with no solution in sight. Fingers crossed hard enough to bleed that somehow a new phone or any "repairs" done to mine will fix the issue. Come back in a few weeks for an update. :crying:

I would confirm with T-Mobile that your line is provisioned with Tethering. When testing an AT&T SIM from a friends UDP (no tethering) account, this is what would happen. My T-Mobile and Verizon accounts both allow it, so it just works.

SpookyTunes said:
I would confirm with T-Mobile that your line is provisioned with Tethering. When testing an AT&T SIM from a friends UDP (no tethering) account, this is what would happen. My T-Mobile and Verizon accounts both allow it, so it just works.
Click to expand...
Click to collapse
I have tethering on my account and have had it for 2 years. worked flawlessly on other devices before switching to this one. It also doesn't explain why it could work for hours at a time before failing. Or why it would consistently fail within minutes when playing LAN minecraft.

Well Huaweii has been an absolute joke, after 3 weeks of terrible communication and no transparency I finally received my phone in the mail (no email notification on if it is a replacement device or not) and the issue still persists. I'm at a loss for what to do.