Database Users

How long does it normal take a Nexus 10 to ship?

I ordered mine yesterday morning and the status hasn't changed. I didn't see anything that said there would be a delay also. How long do they normally take to ship?

Recon0212 said:
I ordered mine yesterday morning and the status hasn't changed. I didn't see anything that said there would be a delay also. How long do they normally take to ship?
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If you ordered the 32gb it says "ships in 1-2 weeks"

Watcher64 said:
If you ordered the 32gb it says "ships in 1-2 weeks"
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I ordered the 16gb. Sorry should of said that haha.

2 days processing, 2 days shipping. I didn't get my shipping notification until the day it was going to arrive so don't freak out if you don't get it the third day.

I ordered a 16GB on 23rd and still have not got any shipping mail. Today is the 3rd Business day and maybe I should get a shipping email in a day or two.

vpraveenis said:
I ordered a 16GB on 23rd and still have not got any shipping mail. Today is the 3rd Business day and maybe I should get a shipping email in a day or two.
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Ordered mine on the 24th, still not received my shipping notification
purchased a nexus 7 on the 21st, had a shipping notification on the 22nd, was in my hands on the 23rd...
cmoooon google

It sounds like I got lucky. I ordered the 16gb version at 1 AM Friday the 23rd, got the tracking number later that morning, and it arrived on Monday.

I ordered mine on the 23rd and have not gotten my confirmation email. I called today to make sure everything was OK and they said my order was still processing.
sent from my blue police box flying through time!!!

I ordered on a Saturday, it shipped in the evening on the following Monday, and arrived Tuesday (the next day). I'd say this was quicker then average times though.

bioorganic said:
It sounds like I got lucky. I ordered the 16gb version at 1 AM Friday the 23rd, got the tracking number later that morning, and it arrived on Monday.
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I ordered mine at 6:30pm on the 23rd and I still have yet to receive a tracking....I'm so jealous of you right now.

I just got off the phone with Google and they said that the problem is that the nexus 4 orders are backing up the he us 10 orders!! I was told my order has been approved and should ship within the next day or so. I originally ordered on the 23rd.
sent from my blue police box flying through time!!!

hi,
what number are you contacting Google on? I can't seem to get through on that Ireland number they give in the email. Just comes back as number not in use!
Sent from my GT-I9300 using Tapatalk 2

Item : 1x Nexus 10 32GB
Order : Saturday 24/11
Shipping : 2 days (New York)
Delay : 2-3 week
no delivery confirmation message.

duke_stix said:
hi,
what number are you contacting google on? I can't seem to get through on that ireland number they give in the email. Just comes back as number not in use!
Sent from my gt-i9300 using tapatalk 2
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855-836-3987

I ordered mine on 11/26 and the order posted to play as the 27th, I assume because it was 5:30pm on the 26th when it was "received" (according to the invoice) in CA and that's after business hours. I still haven't received a shipping notice.
I spoke to a Google Play Rep about it to make sure it processed correctly. I wanted to be sure there wasn't any trouble in the transaction since I recently had Identity theft issues.
He told me that it had charged my card successfully and was in processing and would most likely be Friday before it shipped and I would get it Monday at the earliest but probably later and that if I hadn't received it by Friday of next week to call them back.
So that "Delivered in 3-5 business days" Google play posts in the fine print is a not so reliable way of saying it'll be 3-5 before we mail it, Maybe.

I ordered my nexus 10 16gb on Thursday November 22, 2012 and have been getting the run around every time I call them or email them. Their customer service reps keep telling me it will send the shipping info email the same day I keep calling them. What a lie! Anyways after numerous calls and emails they finally sent me an email with some information of use. Hope this will help anyone wondering what is happening with their orders. This is what it says:
Hello *******,
Thank you for your reply.
*******, I do understand the eagerness you have to own the Nexus device. I wish I could have assisted you by giving the shipping details.
It normally takes 3-5 business days for the orders to be delivered. However, due to overwhelming demand, we sold out the Nexus devices extremely quickly. I have reviewed your account, and see that your order is still in processing state and has not yet shipped. Therefore, I am unable to give you an update on the estimated shipping date. Google is working as diligently as possible on this.
Can you believe this? The nexus 10 16gb is still up on the play store with the same "delivered in 3-5 business days". Will the nexus 10 get to my door by the end of the 5 business days? Probably not. How could they allow this to happen? To have the Nexus 10 device available on the store but only tell me almost a week after I order, for it to be sold out? It sounds like they're just lieing to me because didn't people say that they ordered after my date and have received the device? This is completely ridiculous. Hopefully this gives anyone else insight on the status of google's customer service. I might reconsider buying a google device just because of this horrible service.

Same problem!!
I placed my order from New York on Monday Morning 11/26/12 everything went through i even called to make sure and i have not even gotten a process completion email with a tracking number yet if i dont get anything by friday im calling them and demanding them to send it overnight at no extra charge....its all about the customer my friends! even though I am upset they dont sell the Nexus 10 in stores and have to go trough this whole process...I can say I am really excited to receive my new toy!!
---------- Post added at 03:47 PM ---------- Previous post was at 03:40 PM ----------
blufuzion said:
I ordered my nexus 10 16gb on Thursday November 22, 2012 and have been getting the run around every time I call them or email them. Their customer service reps keep telling me it will send the shipping info email the same day I keep calling them. What a lie! Anyways after numerous calls and emails they finally sent me an email with some information of use. Hope this will help anyone wondering what is happening with their orders. This is what it says:
Hello *******,
Thank you for your reply.
*******, I do understand the eagerness you have to own the Nexus device. I wish I could have assisted you by giving the shipping details.
It normally takes 3-5 business days for the orders to be delivered. However, due to overwhelming demand, we sold out the Nexus devices extremely quickly. I have reviewed your account, and see that your order is still in processing state and has not yet shipped. Therefore, I am unable to give you an update on the estimated shipping date. Google is working as diligently as possible on this.
Can you believe this? The nexus 10 16gb is still up on the play store with the same "delivered in 3-5 business days". Will the nexus 10 get to my door by the end of the 5 business days? Probably not. How could they allow this to happen? To have the Nexus 10 device available on the store but only tell me almost a week after I order, for it to be sold out? It sounds like they're just lieing to me because didn't people say that they ordered after my date and have received the device? This is completely ridiculous. Hopefully this gives anyone else insight on the status of google's customer service. I might reconsider buying a google device just because of this horrible service.
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the wait is very agrivating Im waiting for mine as well, and can you beleive they dont let you cancel your order...i ordered 2 by accident ( the other order got declined since i didnt have enough funds for both) but they cant cancel....i think this will be the last time i buy an item off the Google play store

Alright... so I feel a bit guilty about my initial bitterness towards Google Play.
I received my Shipping notification at 1:05 pm today. When I got the email and checked the tracking number, It was already in the Nashville hub and will be out for delivery tomorrow.
I wish all you guys still waiting the best of luck with your orders.

ShaolinRaiden said:
Alright... so I feel a bit guilty about my initial bitterness towards Google Play.
I received my Shipping notification at 1:05 pm today. When I got the email and checked the tracking number, It was already in the Nashville hub and will be out for delivery tomorrow.
I wish all you guys still waiting the best of luck with your orders.
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What date did you order it??
sent from my blue police box flying through time!!!

ShaolinRaiden said:
Alright... so I feel a bit guilty about my initial bitterness towards Google Play.
I received my Shipping notification at 1:05 pm today. When I got the email and checked the tracking number, It was already in the Nashville hub and will be out for delivery tomorrow.
I wish all you guys still waiting the best of luck with your orders.
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Wow this is totally unfair if you ordered it on the 26th and I ordered on the 22nd. Completely upset with Google now. I still have no delivery confirmation email. Congratulations on getting your nexus 10 btw.

Pixel XL order cancelled by Google after 20 days

I placed an order October 14 (23 day ago) to get a Pixel XL phone from Google. Today I received an e-mail telling me that my order was canceled. I called customer service and Mark explained it was cancelled because there's something wrong with my credit line (Google Credit – Synchrony Bank).
I contact them (Synchrony Bank) via chat, and they said (Naomi North) everything is OK with the account. My credit line still on $3,000 and no activity was observed except the Pending charge for the Pixel XL order.
I called you back Google and Quanidria explained the bank (Synchrony Bank) remove the AUTH for this transaction, so they have to cancel the order.
I called Synchrony Bank again and Yashira from customer service says, they can keep the authorization for a limited time, BY LAW (about 20 days). If Google did not charge the item during that time, the authorization automatically is removed.
I already waited 23 days ago. The Pixel Phone XL is not available (additional unknown waiting time). Now, I need to place the order again when the phone become available and I'll be at the end of the line (4-6 weeks waiting time). THIS SUCKS!
If Google accept the Synchrony Bank as a method of payment, they should know they have a limited time to charge the Pixel XL to the credit line they offer. If delivery time are higher than authorization from Synchrony Bank, they should know this will happen.
Google should send an e-mail explaining the situation, before cancel the order so we can fix it and start all over again. No notification on this matter was provided.
I already bought a $30 case & $10 Tempered Glass for my Pixel I’ll not receive. I need to place a new order when the item becomes available. If I choose Synchrony Bank as a method of payment, and they don’t ship this item in a promptly way, the cycle will start over again…
Google service is a nightmare. They can't restore a cancelled order. They can't modify any order placed. They don't even know what the heck was going on with the order. Probably they don't realize yet that all the customer that order the phone via Synchrony Bank, will get the authorization cancelled, giving that waiting delivery time is 4-6 weeks (more than the 20 days authorization remain active).
I'm wondering if this happen to anybody and how Google address the situation. Please comment.

Did you check your synchrony bank account after you purchased regularly? did the charge sit there pending for that period of time? It sounds like most people got shipping notifications today for their XL - 128GB order, many of which discussed using the synchrony bank for the financing, so you may have just been unlucky and had something glitchy happen, there has been a few reports of that. I guess my account just showed a pending charge today, so I'm wondering did you never see that for 20 days, or did yours pop up and then immediately get cancelled?

I'm in the same boat as you ace, they're dragging their feet on everything to do with my order too. Most unhelpful bunch I have ever dealt with in my life. My order was from the eighth, of october.

I got lucky, I got my 32 gig at best buy. The guy selling it to me was pissed because his was still a month out, he ordered thru google
Sent from my Pixel XL using XDA-Developers mobile app

I never seen the charge during 20 days. Suddenly two transactions appears on Temporary Transactions, one for the "hold" and the other as a credit funding back my account.

ElYukiPR said:
I placed an order October 14 (23 day ago) to get a Pixel XL phone from Google. Today I received an e-mail telling me that my order was canceled. I called customer service and Mark explained it was cancelled because there's something wrong with my credit line (Google Credit – Synchrony Bank).
I contact them (Synchrony Bank) via chat, and they said (Naomi North) everything is OK with the account. My credit line still on $3,000 and no activity was observed except the Pending charge for the Pixel XL order.
I called you back Google and Quanidria explained the bank (Synchrony Bank) remove the AUTH for this transaction, so they have to cancel the order.
I called Synchrony Bank again and Yashira from customer service says, they can keep the authorization for a limited time, BY LAW (about 20 days). If Google did not charge the item during that time, the authorization automatically is removed.
I already waited 23 days ago. The Pixel Phone XL is not available (additional unknown waiting time). Now, I need to place the order again when the phone become available and I'll be at the end of the line (4-6 weeks waiting time). THIS SUCKS!
If Google accept the Synchrony Bank as a method of payment, they should know they have a limited time to charge the Pixel XL to the credit line they offer. If delivery time are higher than authorization from Synchrony Bank, they should know this will happen.
Google should send an e-mail explaining the situation, before cancel the order so we can fix it and start all over again. No notification on this matter was provided.
I already bought a $30 case & $10 Tempered Glass for my Pixel I’ll not receive. I need to place a new order when the item becomes available. If I choose Synchrony Bank as a method of payment, and they don’t ship this item in a promptly way, the cycle will start over again…
Google service is a nightmare. They can't restore a cancelled order. They can't modify any order placed. They don't even know what the heck was going on with the order. Probably they don't realize yet that all the customer that order the phone via Synchrony Bank, will get the authorization cancelled, giving that waiting delivery time is 4-6 weeks (more than the 20 days authorization remain active).
I'm wondering if this happen to anybody and how Google address the situation. Please comment.
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Let me ask you... Did you initiate correspondence with google either via chat, phone or email. The reason I ask is that I placed (my reorder from their screw up Oct. 4th) on Oct. 28th. A week later I noticed what appeared to be a duplicate charge on synchrony account and when I called synchrony to inquire, they said it was a reversal and the order had been cancelled. called google and one person verified that it had. I was pissed. Called google again and they said no, everything was fine. In reading other peoples posts I determined myself that part of the process is the pending will drop off after a period of time like you mentioned. Through some more calls to google I kept getting reassurance that my order was fine and a week ago it went from preordered to pending and then last night it went from preordered to processing and the charge has reappeared on synchrony as well as payments.google.com. So what I'm saying is that the people we are talking to don't have a clue and that in fact your order may be fine. As I received a email from google AFTER calling to inquire about the order that it had been cancelled and that was in fact not true. Hopefully your order is still intact and you are getting info from google reps that I feel are temps they've brought on to field the massive influx of calls due to their mismanagement of this launch and they don't understand what they are looking at with the tools given them. I don't think they are able to look at anything more than what we can see on our order pages. Sorry for the long post but just wanted to offer you a scenario that maybe your order is okay. I can't guarantee you that it is but this has been my experience. And I've had way too much experience in dealing with them since Oct. 20th when my first order was supposed to be here. Probably spent 20 hours on phone, chat and email in the last 3-1/2 weeks. Good luck.

dwkick said:
Let me ask you... Did you initiate correspondence with google either via chat, phone or email. The reason I ask is that I placed (my reorder from their screw up Oct. 4th) on Oct. 28th. A week later I noticed what appeared to be a duplicate charge on synchrony account and when I called synchrony to inquire, they said it was a reversal and the order had been cancelled. called google and one person verified that it had. I was pissed. Called google again and they said no, everything was fine. In reading other peoples posts I determined myself that part of the process is the pending will drop off after a period of time like you mentioned. Through some more calls to google I kept getting reassurance that my order was fine and a week ago it went from preordered to pending and then last night it went from preordered to processing and the charge has reappeared on synchrony as well as payments.google.com. So what I'm saying is that the people we are talking to don't have a clue and that in fact your order may be fine. As I received a email from google AFTER calling to inquire about the order that it had been cancelled and that was in fact not true. Hopefully your order is still intact and you are getting info from google reps that I feel are temps they've brought on to field the massive influx of calls due to their mismanagement of this launch and they don't understand what they are looking at with the tools given them. I don't think they are able to look at anything more than what we can see on our order pages. Sorry for the long post but just wanted to offer you a scenario that maybe your order is okay. I can't guarantee you that it is but this has been my experience. And I've had way too much experience in dealing with them since Oct. 20th when my first order was supposed to be here. Probably spent 20 hours on phone, chat and email in the last 3-1/2 weeks. Good luck.
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When what he is saying happened happens, you get an email stating that your order has been put on hold from the google store and then an email right after stating that it has been canceled so nope mine was indeed canceled.
In fact I then had to place another order myself because they are not able to place another order for you.

dwkick said:
Let me ask you... Did you initiate correspondence with google either via chat, phone or email. The reason I ask is that I placed (my reorder from their screw up Oct. 4th) on Oct. 28th. A week later I noticed what appeared to be a duplicate charge on synchrony account and when I called synchrony to inquire, they said it was a reversal and the order had been cancelled. called google and one person verified that it had. I was pissed. Called google again and they said no, everything was fine. In reading other peoples posts I determined myself that part of the process is the pending will drop off after a period of time like you mentioned. Through some more calls to google I kept getting reassurance that my order was fine and a week ago it went from preordered to pending and then last night it went from preordered to processing and the charge has reappeared on synchrony as well as payments.google.com. So what I'm saying is that the people we are talking to don't have a clue and that in fact your order may be fine. As I received a email from google AFTER calling to inquire about the order that it had been cancelled and that was in fact not true. Hopefully your order is still intact and you are getting info from google reps that I feel are temps they've brought on to field the massive influx of calls due to their mismanagement of this launch and they don't understand what they are looking at with the tools given them. I don't think they are able to look at anything more than what we can see on our order pages. Sorry for the long post but just wanted to offer you a scenario that maybe your order is okay. I can't guarantee you that it is but this has been my experience. And I've had way too much experience in dealing with them since Oct. 20th when my first order was supposed to be here. Probably spent 20 hours on phone, chat and email in the last 3-1/2 weeks. Good luck.
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Thanks for your time... I received an e-mail and immediately I check the status on my account. It says CANCELLED (see attachment). Did your order appears CANCELLED too, or never been at that point? My delivery estimate date was November 23-25. If this happened to you, maybe my order is okay. I HOPE!!! Google have the worst customer service I ever had.

ElYukiPR said:
Thanks for your time... I received an e-mail and immediately I check the status on my account. It says CANCELLED (see attachment). Did your order appears CANCELLED too, or never been at that point? My delivery estimate date was November 23-25. If this happened to you, maybe my order is okay. I HOPE!!! Google have the worst customer service I ever had.
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No, I'm sorry. Mine never said cancel on the order page like that. In two different phone calls Google told me it was cancelled and one of them sent me an email stating it was cancelled but was obviously incorrect seeing as how my phone shipped yesterday and will be here tomorrow. I was just hoping you had the same situation that i did and that it was okay. I'd like to hope it isn't cancelled but I'd say that from the looks of that yours is cancelled. Sorry about that

dwkick said:
No, I'm sorry. Mine never said cancel on the order page like that. In two different phone calls Google told me it was cancelled and one of them sent me an email stating it was cancelled but was obviously incorrect seeing as how my phone shipped yesterday and will be here tomorrow. I was just hoping you had the same situation that i did and that it was okay. I'd like to hope it isn't cancelled but I'd say that from the looks of that yours is cancelled. Sorry about that
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* sigh *

ElYukiPR said:
* sigh *
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I know. ????. Google really screwed a lot of us. Good luck in getting a new phone.

Verizon PreOrders

So pre-orders went live for VZW on Friday. The forms says "out of stock until March 30th". So hopefully they will ship to arrive on that date.
Fingers crossed.

I ordered 2 of them for my business account on Friday, and the rep said that they would ship early and arrive on or before 3-30-17.

Charge processed by Verizon this evening so I imagine it will ship today, tomorrow latest. I'll advise once I see a confirmation on the shipping.

MrRadioActive said:
Charge processed by Verizon this evening so I imagine it will ship today, tomorrow latest. I'll advise once I see a confirmation on the shipping.
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Yes, same thing here. No shipment info yet.

I have a UPS tracking on my pre-order now.

ancalagon72 said:
I have a UPS tracking on my pre-order now.
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Did you get it via email? Did they do one-day or two-day shipping?

I used the link from my order confirmation email - it just updated but still not sure on shipping speed... It says UPS Ground 1

Same. UPS Ground 1. I just checked my order online, no email.

I don't have a link on my order receipt, but when I clicked around on the VZW site I finally found something that said my order was sent to warehouse for shipment. No other info as yet...

That usually means it's ready to ship awaiting pickup by the carrier. UPS will probably update the shipping details tonight once they have it in their possession.

My page finally updated with Shipper and tracking. The page says 1Z4 is the shipper and the tracking number won't work for USPS, UPS, or FedEx. But my guess is that it is all just been entered and will get "fixed" when it actually gets picked by UPS.

I got the tracking number my phone should here tomorrow.

Damn I just ordered mine this morning from my online business account portal. Looks like I'll be late to this party then

Mine shipped today via FedEx. Delivery is for tomorrow AM, but I'm an Enterprise customer...I get all the phones, and they always ship to me a day or 2 before they release in stores. Gotta love that.

I wish Sprint would follow and release early.
Sent from my SM-G935P using Tapatalk

DietDoubleDew said:
Damn I just ordered mine this morning from my online business account portal. Looks like I'll be late to this party then
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Make sure you sign all the documents if you doing payment Installments as they may forget to send it to you. It happened to me but I act quickly

Mine is in transit!! Has not updated a delivery time, but coming from Chester PA via UPS Ground to VA, which is one day shipping time!

Received FedEx tracking number. Arriving 3/29 by 10:30a. Business enterprise customer. Seems I get devices a day or two early. Note 7 and Pixel XL came early.

skinnytoo2 said:
Received FedEx tracking number. Arriving 3/29 by 10:30a. Business enterprise customer. Seems I get devices a day or two early. Note 7 and Pixel XL came early.
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I'm a business enterprise customer too but I only preordered the G6 at 9am CST this morning. I don't have any other updates and my order status link in the confirmation email always gives me an error message. Not good news ? oh well

Sitting at UPS in my town waiting for Verizon to "upload" something to UPS so they can deliver it, according to UPS. No early pickup either so it looks like Verizon is going to hold off on letting these be delivered until 3/30. Of course they are, that's what Verizon does

AT&T says my Note7 is worth nothing in exchange. Is this right?

I was waiting until the S8 came out to trade in my Note7. So, I went to an AT&T store today to preorder. They told me the deadline (Dec. 31, 2016) for exchanging the Note7 had passed, and that I wouldn't get any credit toward the S8. They did let me restart my Next plan, but I'm back at month 0 and the money I paid in for the Note7 is gone.
Is this correct? I don't see anything on the AT&T website about a deadline. Was there a notification about it as part of the software updates (which I had blocked)?
And would this mean, for someone who had bought the phone outright rather than on the Next plan, that AT&T would give them nothing when they brought the Note7 back? There is certainly no incentive to return it in that situation, assuming they want the remaining devices back.

Actually, it gets somewhat worse. The store ordered the wrong phone for me (S8 instead of S8 Plus) and there is a charge on my bill for $613.77 that shouldn't be there. I called the store and they said to call customer service. I called customer service and they said to go back to the store.

Hey bro, I just returned my note 7 (and the case) last Thursday for a FULL REFUND. They dropped $294.64 in my account. My at&t next was void and then I could start a new one.
You made the mistake by asking what your phone was worth. You must say I want a full refund for my note 7 and all the accessories. I kept hearing this December 31st date but it's nothing official. What they mean to say is after the last update (around December 31st) you will not be able to charge your phone. But we blocked those updates.
I then went to best buy mobile where they have the best offer for the s8 plus. You get $100 off... Yes $100 off PLUS all the Samsung promotions (gear vr and controller)
Hope you can go back and speak to the manager.
Keep me posted...
-b0Ne

That's interesting. Thanks for the info.
The manager at the store said there was a December 31 deadline. I sat there and looked through the AT&T website, and told him there was no deadline listed there. He said, "Well, it says that in our info."
I also went through the online chat when I got home. They said I couldn't get any credit for the installments already paid.
After going back to the store today, I did at least get them to remove the $613.77 charge they had put on my account (which they acknowledged was an error, charging me to pay off the Next plan on the Note7).
It's great you got them to give you a refund. Maybe I'll take another crack at calling customer service after I actually give them the phone back.
b0Ne83 said:
Hey bro, I just returned my note 7 (and the case) last Thursday for a FULL REFUND. They dropped $294.64 in my account. My at&t next was void and then I could start a new one.
You made the mistake by asking what your phone was worth. You must say I want a full refund for my note 7 and all the accessories. I kept hearing this December 31st date but it's nothing official. What they mean to say is after the last update (around December 31st) you will not be able to charge your phone. But we blocked those updates.
I then went to best buy mobile where they have the best offer for the s8 plus. You get $100 off... Yes $100 off PLUS all the Samsung promotions (gear vr and controller)
Hope you can go back and speak to the manager.
Keep me posted...
-b0Ne
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Click to collapse

eelton said:
That's interesting. Thanks for the info.
The manager at the store said there was a December 31 deadline. I sat there and looked through the AT&T website, and told him there was no deadline listed there. He said, "Well, it says that in our info."
I also went through the online chat when I got home. They said I couldn't get any credit for the installments already paid.
After going back to the store today, I did at least get them to remove the $613.77 charge they had put on my account (which they acknowledged was an error, charging me to pay off the Next plan on the Note7).
It's great you got them to give you a refund. Maybe I'll take another crack at calling customer service after I actually give them the phone back.
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Dude, I would be threatening them with a call to the Consumer Protection Agency.
I didn't receive anything that says I had to turn my Note in by Dec 31, have them show you where they sent that message to you.

AT&T Store Return
I was a victim of Samsung's mandatory update last week, while still waiting to (hopefully) exchange it for a S8+. I had originally bought mine full price at Best Buy, then activated it at an AT&T store, exchanged for the 'safe' version etc.
The update disabled the USB-C port and charging, so I was forced to take it in. With a promotion on the S7 Edge I also received a Gear S2 watch, a Galaxy TabE, (both 99 cents without requiring a new contract; just 10$/Month device fee) And was able to use 99$ out of my 200$ + credit on a Gear VR.
I was sad to finally let go of my Note7 after so much resistance, but suffice it to say I walked out pleasantly surprised at the extras I received.

KeeganWolf said:
I was a victim of Samsung's mandatory update last week, while still waiting to (hopefully) exchange it for a S8+. I had originally bought mine full price at Best Buy, then activated it at an AT&T store, exchanged for the 'safe' version etc.
The update disabled the USB-C port and charging, so I was forced to take it in. With a promotion on the S7 Edge I also received a Gear S2 watch, a Galaxy TabE, (both 99 cents without requiring a new contract; just 10$/Month device fee) And was able to use 99$ out of my 200$ + credit on a Gear VR.
I was sad to finally let go of my Note7 after so much resistance, but suffice it to say I walked out pleasantly surprised at the extras I received.
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But they didn't give you any problems with the exchange like the other guy here saying you're screwed because you didn't exchange in December ehhh?

les_garten said:
But they didn't give you any problems with the exchange like the other guy here saying you're screwed because you didn't exchange in December ehhh?
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Click to collapse
I was told that myself at an AT&T store when I inquired about it in mid-December, even knowing both AT&T & Samsung's website said differently. However I know a lot of those guys are working on hearsay or don't bother to look it up, so I'm the type to just drive to the next AT&T store and try again. There never was and still isn't an end date to the recall according to the ATT website, which is exactly what they refer to. Even regardless of the N7's condition.
EDIT: Can't post URL's yet but it's ATT website article KM1122948

KeeganWolf said:
I was told that myself at an AT&T store when I inquired about it in mid-December, even knowing both AT&T & Samsung's website said differently. However I know a lot of those guys are working on hearsay or don't bother to look it up, so I'm the type to just drive to the next AT&T store and try again. There never was and still isn't an end date to the recall according to the ATT website, which is exactly what they refer to. Even regardless of the N7's condition.
EDIT: Can't post URL's yet but it's ATT website article KM1122948
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I looked at that article, never saw anything about a Turn in date deadline

I remember seeing a sign at my ATT store which is an authorized dealer that said to get refund you had to turn in by DEC 31. So maybe it deals with third party stores that are not corporate stores? I have heard people say DEC 31 was the deadline but never found nothing official on that. Still no matter what they should take the phone and give a refund as its an official recall and they can't make you eat the money lost. Maybe you need to go through Samsung now to get a refund? Who knows as companies loves to do the run around game
Sent from my Nexus 9 using Tapatalk

Dark Jedi said:
I remember seeing a sign at my ATT store which is an authorized dealer that said to get refund you had to turn in by DEC 31. So maybe it deals with third party stores that are not corporate stores? I have heard people say DEC 31 was the deadline but never found nothing official on that. Still no matter what they should take the phone and give a refund as its an official recall and they can't make you eat the money lost. Maybe you need to go through Samsung now to get a refund? Who knows as companies loves to do the run around game
Sent from my Nexus 9 using Tapatalk
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They should have provided a Loaner until the replacement was available, like they originally said they would and like they did in some markets.
The only replacement for a Note is a New Note...

Well I am hoping when the new note 8 comes out Sammy doesn't forget about us note 7 owners and how we was done wrong. But I'm sure they will. Heck I would take a fixed note 7 but they are not to be sent to the US market from what I read.
Sent from my Nexus 9 using Tapatalk

I'm picking up my S8+ on Friday, at which point I'll drop off my Note7 at the AT&T store.
My plan is to wait a few days then contact AT&T, saying "Now that you have my phone back, when do I get a refund for the money I paid in installments and sales tax?" My hope is that this gets automatically refunded once they physically get the phone, despite what the store manager said about a December 31 deadline.

eelton said:
I'm picking up my S8+ on Friday, at which point I'll drop off my Note7 at the AT&T store.
My plan is to wait a few days then contact AT&T, saying "Now that you have my phone back, when do I get a refund for the money I paid in installments and sales tax?" My hope is that this gets automatically refunded once they physically get the phone, despite what the store manager said about a December 31 deadline.
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Why don't you just hand them the Note 7, get refund, buy S8+, or it should be swap?

That's essentially what I'm doing. But the manager said no refund after December 31. Actually, they initially charged me $600 in remaining payments, but I got that reversed (they admitted the charge was an error).
les_garten said:
Why don't you just hand them the Note 7, get refund, buy S8+, or it should be swap?
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Note 7
Can anyone who has had success exchanging their phone tell me their store location? Seems random but I am at the point with att I want to leave. I am trying to return my note 7 and the stores keep telling me no. The call center is telling me they have to but every location I go to its the same crap. Both corporate and other have the same stuff about dec31st..... doesn't make any sense to me but maybe if I can prove locations are in fact honoring the exchange I might have some luck.
At this point it seems like more a choice than corporate policy and all the hoops I've jumped through just this week I am at my breaking point.

I returned my note 7 for a full refund two weeks ago at the highway 151 store in San Antonio. They also gave me a refund for my case that I purchasedI'm picking up my s8 plus on Friday. Got a $100 off coupon for purchasing the phone at best buy mobile.
They refunded all my money on my debit card. They told me I couldn't get cash because they didn't have enough money in the store to give cash. They told me they could put it on any debit card of my choice.
-b0Ne

S8 refund
I was also given the same story about no refund being issued after Dec 31 but I refuse to take that as an answer. I called customer service at least 6 times and was placed on hold many of times, everyone kept telling me the same story and I just kept asking to speak to a manager and kept climbing up the chain. I mentioned taking legal action and they said a manager would call me back within 72 hours and he never did. I called the 7th time and the operator issued me the refund on everything i had paid except the tax (she said i had to try to claim that at the store where the phone was purchased. Will return once I get my phone today in the mail.
Good luck and don't let them take your money!!!

I took my Note7 back to the AT&T store today, having received my S8+ yesterday. After an hour there (most of it while they were on the phone with customer service), they said they couldn't take it back at the store, but they printed out a shipping label for me to return it.
At this point, I'm debating whether to mail it to AT&T and try to get my past payments refunded, or just keep the thing--maybe use it as a music player or something.

eelton said:
I took my Note7 back to the AT&T store today, having received my S8+ yesterday. After an hour there (most of it while they were on the phone with customer service), they said they couldn't take it back at the store, but they printed out a shipping label for me to return it.
At this point, I'm debating whether to mail it to AT&T and try to get my past payments refunded, or just keep the thing--maybe use it as a music player or something.
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I'm confused, did they give you your money back for it?

Who all has registered for the immersive bundle and received a link?

Registered for the immersive bundle as soon as I turned on the phone, but I haven't received any sort of confirmation email, approval/disapproval, or anything. Anyone have any success?

I registered for that and the link on the page to buy wasn't working. I got the email and the email only shows like it is for the headset only and not the sd card and headphones.

I just checked on my Shop Samsung App, and it shows that my application is currently under review. However, it also shows just "Gear VR with Controller" as the product. I'm on hold right now checking to make sure that they know that I asked for the Immersive Bundle...

M9x3mos said:
I registered for that and the link on the page to buy wasn't working. I got the email and the email only shows like it is for the headset only and not the sd card and headphones.
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same thing happened to me. the site crashed immediately and ive been trying to get a hold of a rep for over 25 minutes now. im pissed

Hey all,
Just wanted to give an update on my situation. I was on hold with samsung promotions for about an hour, and finally someone picked up. So apparently it went through as the normal Gear VR when I ordered through the website, which is bullcrap since I definitely selected the $99 bundle. So now I have to wait 24-48 hours for their customer service "escalation" representative to get in contact with me, which means that it's a crapshoot as to whether there will still be any of the bundles left by the time that's handled. I am pretty livid, but if anyone ordered the immersive bundle from the website and hasn't seen any movement with it, I HIGHLY suggest calling samsung and sitting through the holding period, because it may very well be the same case with you. For anyone who hasn't yet registered for the bundle, save yourself the trouble and do it on the app, not online, because I've only seen this from people who ordered online. I'll give more updates as I get them.

Yeah I am in the same boat. I am going to try and get them on the phone and see what's up. When I try to check with the app, it shows me only the headset vr and not the rest of the package which I wanted and selected. Did you use Chrome by chance? I wonder if there is a bug in the web app that causes things not to go through correctly.

Got mine done with no issues but when I hit the order button for the vr, headphones and sdcard it said my cart was empty. Called samsung via home phone and on hold for 25 minutes. She said she would straighten it out, got a call back in 15 minutes and she took my credit card information via phone, received an email stating the order went through. Asked her when she thought they would ship and she said after the 20th.

Ugh. On hold for an hour then disconnected. Time to start over.

Same here, registered and selected the immersive bundle on my laptop, it said i was approved to purchase the bundle and it gave me a "buy now" link but the link was not clickable and i was stuck. Now on hold for samsung rep. This was at 8pm eastern on 4/19 so its still a problem.

Was on hold again for 1.25 hours then got hung up on again. Going to give it a try one more time. If i don't get an answer the next 45 minutes going to try again tomorrow morning. I did try chat and they told me i needed to call. Found an email support option and emailed them a few hours ago.

I to am now on hold been about one hour and a half. All because that button did not work.

Same here. Tried to register for promotion online. It didn't work, said invalid mac address. I tried submitting again from Samsung app and it showed oops you already submitted a promotion. Tried to call Samsung was on hold for over an hour 20 minutes. Finally just hung up.
If you guys are doing the promotion, do it from the Samsung app first on your s8 or s8 plus to save headache.

I did my submission online and this is an email I got from Samsung.
"
Hello!
We apologize that you received an incorrect email based on your gift selection and were not able to purchase your fully immersive VR Experience for $99*.
Please be on the lookout for a new confirmation email that will be sent within the next 24-48 hours that will contain a link for you to purchase your fully immersive VR Experience.
We recommend you purchase as soon as possible as this gift is available for a limited time, while supplies last, on a first-come, first-served basis. "
I never got an email link when I submitted and it go approved. So I have yet to pay the $99

After I submitted my promo preference through the Shop Samsung app for the infinitely immersive package yesterday, I got an email saying they were reviewing my registration and to allow approximately 2 weeks for review, and then I would get an email with next steps. I decided to check the Shop Samsung app today and saw on the promo tab that the package was available to order. for $99. I thought it odd since it was only 1 day and I hadn't received another email, but decided to try it anyway. I just placed the order and got a success message and an order ID #. The expedited 2-day shipping (the only option) said it was going to be about $10, but when I finalized the checkout, it didn't charge anything for the 2-day delivery. I guess we'll see if it all works out, but it seems to have been the right process.

After 2 plus hours on hold with Samsung, due to high volume, their website has crashed and this is why the buy link is not working. They claimed that in 24 hours we should receive an email with the update status of the promotional deal and be provided a new link to upgrade to the Full Immersion Bundle. If you do not receive an email contact Samsung promotional department to help track your promotion. Hope this helps.

I initially did the promo through the Samsung app, chose the immersive bundle. Went through fine and got an email confirmation immediately. My PayPal was even charged the money. Guess I was one of the Lucky ones
Sent from my SM-G955U using Tapatalk

ronx162 said:
After I submitted my promo preference through the Shop Samsung app for the infinitely immersive package yesterday, I got an email saying they were reviewing my registration and to allow approximately 2 weeks for review, and then I would get an email with next steps. I decided to check the Shop Samsung app today and saw on the promo tab that the package was available to order. for $99. I thought it odd since it was only 1 day and I hadn't received another email, but decided to try it anyway. I just placed the order and got a success message and an order ID #. The expedited 2-day shipping (the only option) said it was going to be about $10, but when I finalized the checkout, it didn't charge anything for the 2-day delivery. I guess we'll see if it all works out, but it seems to have been the right process.
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Yes, i had a similar experience except that i was on hold last night for 1 hour 45 minutes and when i finally got someone she said my selected package went through and i would get an email with a link to buy the $99 bundle in the next few days. This morning i woke up and had the email waiting in my inbox and i just clicked the link in the email and completed my purchase and already got the confirmation email for my purchase. I also saw the same thing about shipping, the only option was expedited shipping for like $10-12 but when i checked it, there was no charge for that shipping. i was only charged the $99 for the bundle plus like $7 for tax for a total of $106 shipped to NJ.

I input my information on the app at 1:22pm on 4/19. My registration is still under review almost 32 hours later. No emails or links to pay. Could be because my email is different from the one I have on my tmobile receipt or because tmobile has a letter missing from the correct spelling of my name. Not sure what is holding my process up.

andyshannon said:
Yes, I had a similar experience except that I was on hold last night for 1 hour 45 minutes and when I finally got someone she said my selected package went through and I would get an email with a link to buy the $99 bundle in the next few days. This morning I woke up and had the email waiting in my inbox and I just clicked the link in the email and completed my purchase and already got the confirmation email for my purchase. I also saw the same thing about shipping, the only option was expedited shipping for like $10-12 but when I checked it, there was no charge for that shipping. I was only charged the $99 for the bundle plus like $7 for tax for a total of $106 shipped to NJ.
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Had the same issue. recieved the email confirmation, but when I click the link shopping cart was empty with an error. called Samsung, on hold for 2 hours (this happed about an hour ago). told them the issue with the shopping cart. The lady told me she added a ticket and sent it to the people fixing the website issue and I should see a new email with a button to click to purchase the 99 bundle. I just got the email clicked the button and it was working ordered with PayPal and waiting for shipping. 2hrs 21min on hold gees. At least I got it ordered.:highfive:

marinebio94 said:
Registered for the immersive bundle as soon as I turned on the phone, but I haven't received any sort of confirmation email, approval/disapproval, or anything. Anyone have any success?
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When I preordered my S8, I ordered it on Samsung's website where you had the choice to preorder with purchase of the imersive pack. I received my phone today, but not the extra gear. Samsung rep couldn't give me any other info today other than the imersive pack should ship soon or already has. Lol thanks...
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