Database Users

Cracked Screen

My phone slipped out of my car when parked today and the screen cracked. I had the Verizon hard rubber case on it but I think it was just too cold for the screen against the street.
What can I do? I have insurance with vzw, but will I have to pay the $50 for get it replaced? If i do do that, will they end up giving me an LCD screen instead of AMOLED?
or would I just be better of buying a glass screen replacement and replacing it myself? This would probably void by warranty and should be a last option, but still an option.
Thanks ahead of time.

JWorth said:
My phone slipped out of my car when parked today and the screen cracked. I had the Verizon hard rubber case on it but I think it was just too cold for the screen against the street.
What can I do? I have insurance with vzw, but will I have to pay the $50 for get it replaced? If i do do that, will they end up giving me an LCD screen instead of AMOLED?
or would I just be better of buying a glass screen replacement and replacing it myself? This would probably void by warranty and should be a last option, but still an option.
Thanks ahead of time.
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Click to collapse
I've broken my screen a few times. It's not covered under warranty and the insurance claim is $80(at least for me it was) I received an S-LCD on my most recent replacement and to be honest it's not nearly as big of a deal to me as it was at the time.
From the looks of it here you might be better off paying the $80 for an insurance replacement.

tcberg2010 said:
I've broken my screen a few times. It's not covered under warranty and the insurance claim is $80(at least for me it was) I received an S-LCD on my most recent replacement and to be honest it's not nearly as big of a deal to me as it was at the time.
From the looks of it here you might be better off paying the $80 for an insurance replacement.
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$80?! dam.. it used to be $50 :/
i was hoping the replacement would just be the glass covering but i guess that's not the case.
Well this sucks... thanks for the advice tho

i actually just recently cracked mine also. I bought the bezel from www.repairsuniverse.com and got the glass digitizer and a tool kit from amazon. Spent about $85 in total.

new front bezel?

i noticed the other day my bezel is cracked near the power,volume, and hdmi areas. Sprint said 100 to fix because they would only offer me a refurb. is there anywhere i can get the bezel and replace it myself?

Somehow I don't think you brought it to a corporate repair store, or you did so before October 23rd.
Sent from my HTC EVO

I just did last friday, has sprint officially addressed this? If so I will call tomorrow to complain.

It's been my experience with Sprint that it's touch and go depending on who you're working with. I've had one rep tell me one thing only to call back in a week later and be told the total opposite. I would continue to pursue the issue until forced to pay the $100.

Any suggestions on how to get this fixed? I would even be willing to buy the part since it should be less than 100
Sent from my PC36100 using XDA App

I had dropped my phone and cracked the screen a couple of weeks ago.i took my phone to sprint and they replaced the entire half of the phone(which includes the screen,bezel,volume and power buttons and the speaker grill)in under 30 min for $35.I didn't have insurance.
phone looks brand new,and my new screen is even better than my old one,colors are alot sharper!

i would be ok with paying 35 for it to be fixed. suggestions? there is only 1 corporate repair store in my area i believe.

Official sprint policy is to repair any damage outside of fire, liquid or "total destruction" (the board is in more than 2 pieces) for free under TEP or $35 if you don't have TEP. Loss, theft, fire, liquid and destroyed phones go through assurion for $100/$50. This took effect on October 23rd.
Sent from my HTC EVO

Thanks, I have tep so I will go back
Sent from my PC36100 using XDA App

If I understand the newTEP stuff, this should actually cost me nothing?
Sent from my PC36100 using XDA App

yup i had the same issue with the phone showing a crack right by the power button. i also had bright white spots on my screen. took it to a sprint corporate store and they replaced the screen and bezel at no charge. took them about an hr they were busy

Burksdb said:
yup i had the same issue with the phone showing a crack right by the power button. i also had bright white spots on my screen. took it to a sprint corporate store and they replaced the screen and bezel at no charge. took them about an hr they were busy
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i live in south florida but dont know where to go. my mic stopped working all of a sudden. i try to buy it off ebay and the guy told me dont waste your money on buying the back bezel because the mic is in the motherboard meaning i would have to replace the whole phone. what are my options here?

just take it to a sprint corporate store and let them take a look at it.

i called sprint, and then took it back to the same store. the store told me if i wanted it fixed to smash my phone and then call insurance.
so, i guess back to the original question. where can i buy the bezel to replace it myself since the store doesn't want to help and the next closest corp. store w/ repair is 250miles away.

Wait wait wait.....the store rep told you to 'smash the phone'?! Get that in writing! Lol
Sent from my Evo

Call Customer Service and tell them what's going on and what the rep at the store advised you to do. According to the new TEP policy physical damage is covered in store with no deductible as long as its not damaged beyond repair. That means you don't pay anything to get it fixed. Call customer service and they *should* be able to help you out with this. I would not pay $100 for new screen/bezel when you have TEP. That's a rip.

tangstang said:
Call Customer Service and tell them what's going on and what the rep at the store advised you to do. According to the new TEP policy physical damage is covered in store with no deductible as long as its not damaged beyond repair. That means you don't pay anything to get it fixed. Call customer service and they *should* be able to help you out with this. I would not pay $100 for new screen/bezel when you have TEP. That's a rip.
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what he said.i had the screen/bezel replaced for $35 and i didn't even have insurance.paying a $100 for new screen/bezel when you have TEP is a rip.

Do they have to replace the screen too? Maybe that its why they are giving me such a hard time; it is not broke, although I found out last night my multi touch is not working other then basic 2, not sure if 5 is supposed to work or not

flyboy1100 said:
Do they have to replace the screen too? Maybe that its why they are giving me such a hard time; it is not broke, although I found out last night my multi touch is not working other then basic 2, not sure if 5 is supposed to work or not
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well the screen they have comes attached to the bezel,so yeah they will replace the entire half of the phone(screen/bezel).
since they're giving you the run-around,maybe you are better off with a crack on your screen so there is a strong enough reason for them to replace it....(if you catch my drift).

FYI from all I know, if the repair cannot be made in the store they can order you a refurb. You have to pay $35 for an advanced exchange though. Or wait for the repair parts I guess. This is with insurance and depends if they deem it damaged beyond repair.

Great! Just noticed some dust under the glass! Ugh!

Just realized today that there is some dirt under the glass screen on the top left corner. When the screen is on, it is hard to notice. But since I plan on selling this phone to get my next one during the summer, I want this thing to be mint.
Do you know if Sprint will replace my entire phone or will they just replace the display in-store? I hope it's the latter...
BTW, any chance of getting a White EVO replacement?

If you have insurance on your phone the repair will be free for sure and if you bring it to a device and repair store they will replace the screen and not the whole phone. Costs less for the screen thsn it does for the while phone. Make sure you ask first because if they don't have a replacement screen they would swap the phone.

I take it by swapping the phone, I'd be getting a refurb?!

akarol said:
I take it by swapping the phone, I'd be getting a refurb?!
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not sure of they are still swapping returns with new ones or not

You would be getting a refurb almost for sure. Its been out long enough fit sprint to have a stockpile of refurbs laying around. Thats how it is at the s&r store where I live.

Can you request just a screen replacement because ver 4 hardware would be annoying.

Take it to your nearest corporate store and they will replace the screen. My third one is the charm...first two got dust under the glass. I think they are more willing to do it if you have TEP, however.

Just ask. The service store will tell you wyat their policy is. Screen replacements are cheaper than whole phones. Just ask. If they say that they have replace just tell them that won't work. Then go back in a couple weeks and check again. They will do a screen replacement if you ask and be patient.
Sent from my PC36100 using XDA App

[Q] Sprint's repair service (Screen repair)

H'okay. So. I recently pretty much shattered my Evo's screen, though everything still works and the phone is still fully functional. Therefore I've been a little lazy with going and getting it repaired.
Now that I have the day off tomorrow, I'm wanting to go to go into my local Sprint repair center and having them switch out the screen for me.
I just had a couple questions:
1. I do pay $7/month for insurance on the phone, will they charge me for the screen? If so, would it be worth it to just pay my $50 deductible for a new phone? (This is what I've paid in the past for a blackberry through insurance, I want to assume its more for a smart phone, but I have no clue). I've read mixed things on this, where screen repair costs $35, free, etc.
2. Should I unroot and factory reset my phone before I take the phone in? Again, I've read mixed things on here/google. I've heard that they no longer care, especially for a simple screen repair. I've read people have had their warranty revoked. I'd just like some insight on the issue?
Sorry if these have been answered several times, like I said, I did some research before posting and never really got a straight forward answer.
Thanks.

bosswick said:
H'okay. So. I recently pretty much shattered my Evo's screen, though everything still works and the phone is still fully functional. Therefore I've been a little lazy with going and getting it repaired.
Now that I have the day off tomorrow, I'm wanting to go to go into my local Sprint repair center and having them switch out the screen for me.
I just had a couple questions:
1. I do pay $7/month for insurance on the phone, will they charge me for the screen? If so, would it be worth it to just pay my $50 deductible for a new phone? (This is what I've paid in the past for a blackberry through insurance, I want to assume its more for a smart phone, but I have no clue). I've read mixed things on this, where screen repair costs $35, free, etc.
2. Should I unroot and factory reset my phone before I take the phone in? Again, I've read mixed things on here/google. I've heard that they no longer care, especially for a simple screen repair. I've read people have had their warranty revoked. I'd just like some insight on the issue?
Sorry if these have been answered several times, like I said, I did some research before posting and never really got a straight forward answer.
Thanks.
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First... The deductible on an Evo is $100. and Insurance no longers covers screens as far as I know. They did for a little while but when my wife broke her screen we found out they no longer did... Because they felt bad for her not knowing they replaced hers for free and she didnt have to pay the deduct. She also did not unroot prior to taking it in... some people say you should... some will say not so... I personally wouldnt...

They changed the policy. Now any physical damage will cost you $100 for a new phone, they wont just replace the screen for 35 anymore. I would unroot it or snap it in half. Just don't want to take the chance of telling you no because its rooted. Either way your looking at $100 or eBay and replace it yourself. Good luck.
Edit: just checked eBay and you can snag a screen and all the tools for $17. I would go that route lol

Damn. Looks like I was late on the good repair service. ><
Hmph. I've been looking into repairing the screen myself. The only problem I could see me having is getting the current, shattered screen off. I don't have any type of tool to apply heat to break the adhesive down, and I'd see it as being VERY tedious getting all the glass shards of screen totally off. Literally the only thing keeping my screen together and probably on my phone is my screen protector, haha.
Well, I guess it's time to look into ordering some tools and a LCD display, cause I'm not gonna fork over $100 for a refurb'd Evo when mine works perfectly and has done so for the past year. :/

I don't know when they changed that policy... but I brought mine in on monday, guy thought it was a cracked screen, so he was just going to replace it... but he broke something when taking it apart, so he ordered me a brand new one...
But the point is... he was in the process of taking it apart and replacing it... he asked beforehand if I had insurance... so I'm pretty sure they still cover that... Try a different store maybe?

Ask for a one-time courtesy replacement, we're allowed to do that. Otherwise, it's $100 to Asurion unless you want to attempt it yourself.
It may be a little bit more expensive but spring for the complete front panel kit instead of just the digitizer. The LCD may be damaged underneath without showing it, so you could run into problems if you replace the digitizer. Plus, it's a lot easier.
I've only done one digitizer replace and it's not the best thing in the world. Front panel is way easier. Just remember to move the earpiece speaker and front camera.

Repairing the S7 Edge LCD is crazy expensive

My brother has the black S7 Edge with a Unicorn Beetle protective case on it as well as a plastic screen protector. This morning, he dropped it on that kind of surface that has a bump on the door step to his room. I don't know what's that actually called, but his screen fell to hit that first. There's no external damages and the screen is fine, but his LCD got cracked with flashing white on the bottom half of the screen.
I have Costco Squaretrade warranty so we just have to pay a deductible, but they tell us to bring it to a local repair shop to fix it while they will reimburse it afterwards. To much of my surprise, I called one repair shop and it costs $399 for parts and labor altogether to fix it!
Do you guys have any other suggestions about how much should the LCD really costs? That's pretty much a good price too buy another phone. Lol

GigaSPX said:
My brother has the black S7 Edge with a Unicorn Beetle protective case on it as well as a plastic screen protector. This morning, he dropped it on that kind of surface that has a bump on the door step to his room. I don't know what's that actually called, but his screen fell to hit that first. There's no external damages and the screen is fine, but his LCD got cracked with flashing white on the bottom half of the screen.
I have Costco Squaretrade warranty so we just have to pay a deductible, but they tell us to bring it to a local repair shop to fix it while they will reimburse it afterwards. To much of my surprise, I called one repair shop and it costs $399 for parts and labor altogether to fix it!
Do you guys have any other suggestions about how much should the LCD really costs? That's pretty much a good price too buy another phone. Lol
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Mine cost me 275 out the door same deal tho was reimbursed. If you look on eBay the screen cost anywhere from 200 to 300 so I pretty much got a good deal
Sent from my SM-G935V using Tapatalk

They are very expensive because the actual LCD is costly. I personally went with the protection plan from Verizon. It's a $200 deductible if you break or lose the phone for $11 a month.

cadcamaro said:
They are very expensive because the actual LCD is costly. I personally went with the protection plan from Verizon. It's a $200 deductible if you break or lose the phone for $11 a month.
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See, I can't do Verizon's protection plans anymore. $11 a month with a $200 deductible. Let's say you keep your phone for two years with that protection plan. $11 * 12 months = $132 * 2 years = $264. With Squaretrade, especially through Costco, it's $120 for two years with an $85 deductible. $120/2 = $60 a year/12 months = $5 a month. It's a far cheaper insurance in comparison and they will compensate me on the $400 that I guess that I'll have to drop tomorrow minus the deductible....
Anyhow, any good cases to highly recommend against damages like this in the future?

GigaSPX said:
See, I can't do Verizon's protection plans anymore. $11 a month with a $200 deductible. Let's say you keep your phone for two years with that protection plan. $11 * 12 months = $132 * 2 years = $264. With Squaretrade, especially through Costco, it's $120 for two years with an $85 deductible. $120/2 = $60 a year/12 months = $5 a month. It's a far cheaper insurance in comparison and they will compensate me on the $400 that I guess that I'll have to drop tomorrow minus the deductible....
Anyhow, any good cases to highly recommend against damages like this in the future?
Click to expand...
Click to collapse
The difference is you'll get an aftermarket china screen repaired by someone who probably hasn't repaired an s7e screen yet. Will almost guarantee you it wont be water proof anymore, wont be gorilla glass, Digitizer will very likely have or develop dead spots, LCD probably isn't same quality and it'll probably have little to no oleophobic coating to repel fingerprints.
I repair screens daily and am familiar with aftermarket screens. Even buying screens at wholesale with no labor i'd rather use Asurion for my personal phone.
With ATT & Asurion insurance if i don't have a claim in 6 months they cut deductible in half to $99, and they normally just send a new phone, and they ship overnight. I've never received a refurb from them, at least that i could tell. Not saying they don't send refurbs, i just couldn't tell, always look brand new. And when i broke my s6e they gave me my s7e as the replacement and mailed overnight. I wish Samsung would do like HTC and replace the screen free 1 time.
If i had to use square trade, i'd send the phone to samsung and let them replace the screen with original samsung parts. It'll be cheaper than local shop using aftermarket parts, but it'll take 7-10 days. I sent them an s6 the other day and they replaced screen for $129. Cheaper than i could buy an aftermarket screen. For some reason they insist on wiping the phone. They say it's so they can test everything properly. I've installed many hundred screens and never needed to reset a phone. And if anything else is broke or damaged cosmetically , they want to replace that too. Tried to charge me for a back glass that i didnt ask for. They said it was their policy to repair everything that's broken, requested or not. They gave me the back glass for free after talking to manager.
on this page you'll see 2 alerts in blue then a show more button below them. Click that and you'll get to the screen repair section with prices and instructions. s6e and s6e plus is $299. they dont show the 7 edge but i'm sure they repair them and its probably same price as s6edge. http://www.samsung.com/us/support/owners/product/SM-G935AZSAATT#

Don't drop you phone... problem solved.

So I walked into a local repair shop and they have the kit from Samsung to replace, but it'll cost $400 plus tax to fix and all. One thing they did advise me is that once it's done, the phone will not be water resistant anymore. Dropping $400 for it to lose a feature permanently is an absolute no.
I called up Samsung to see what they told me and a rep over the phone said that if there are no visible cracked screens or anything, it can be covered under warranty. I'm puzzled by that statement even though it was dropped, but it's true that I find it highly weird the LCD is damaged but nothing on the outside is damaged. What do you all think?
And I have attached a photo of what's wrong with the phone. I'm tempted on purchasing the Ghostek 2.0 Atomic case for full fledged protection.

GigaSPX said:
See, I can't do Verizon's protection plans anymore. $11 a month with a $200 deductible. Let's say you keep your phone for two years with that protection plan. $11 * 12 months = $132 * 2 years = $264. With Squaretrade, especially through Costco, it's $120 for two years with an $85 deductible. $120/2 = $60 a year/12 months = $5 a month. It's a far cheaper insurance in comparison and they will compensate me on the $400 that I guess that I'll have to drop tomorrow minus the deductible....
Anyhow, any good cases to highly recommend against damages like this in the future?
Click to expand...
Click to collapse
Paying a lot extra for a higher quality of repair is something I'm OK with. Also being able to use my own case of choice is nice rather than getting a tank case and fearing the day when my screen cracks.

nugzo said:
The difference is you'll get an aftermarket china screen repaired by someone who probably hasn't repaired an s7e screen yet. Will almost guarantee you it wont be water proof anymore, wont be gorilla glass, Digitizer will very likely have or develop dead spots, LCD probably isn't same quality and it'll probably have little to no oleophobic coating to repel fingerprints.
I repair screens daily and am familiar with aftermarket screens. Even buying screens at wholesale with no labor i'd rather use Asurion for my personal phone.
With ATT & Asurion insurance if i don't have a claim in 6 months they cut deductible in half to $99, and they normally just send a new phone, and they ship overnight. I've never received a refurb from them, at least that i could tell. Not saying they don't send refurbs, i just couldn't tell, always look brand new. And when i broke my s6e they gave me my s7e as the replacement and mailed overnight. I wish Samsung would do like HTC and replace the screen free 1 time.
If i had to use square trade, i'd send the phone to samsung and let them replace the screen with original samsung parts. It'll be cheaper than local shop using aftermarket parts, but it'll take 7-10 days. I sent them an s6 the other day and they replaced screen for $129. Cheaper than i could buy an aftermarket screen. For some reason they insist on wiping the phone. They say it's so they can test everything properly. I've installed many hundred screens and never needed to reset a phone. And if anything else is broke or damaged cosmetically , they want to replace that too. Tried to charge me for a back glass that i didnt ask for. They said it was their policy to repair everything that's broken, requested or not. They gave me the back glass for free after talking to manager.
on this page you'll see 2 alerts in blue then a show more button below them. Click that and you'll get to the screen repair section with prices and instructions. s6e and s6e plus is $299. they dont show the 7 edge but i'm sure they repair them and its probably same price as s6edge. http://www.samsung.com/us/support/owners/product/SM-G935AZSAATT#
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Showing $229 for Galaxy S7 Edge Verizon screen repair. Best deal outside of a $200 warranty deductible.

GigaSPX said:
So I walked into a local repair shop and they have the kit from Samsung to replace, but it'll cost $400 plus tax to fix and all. One thing they did advise me is that once it's done, the phone will not be water resistant anymore. Dropping $400 for it to lose a feature permanently is an absolute no.
I called up Samsung to see what they told me and a rep over the phone said that if there are no visible cracked screens or anything, it can be covered under warranty. I'm puzzled by that statement even though it was dropped, but it's true that I find it highly weird the LCD is damaged but nothing on the outside is damaged. What do you all think?
And I have attached a photo of what's wrong with the phone. I'm tempted on purchasing the Ghostek 2.0 Atomic case for full fledged protection.
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Click to collapse
If there is no visible physical damage they will never know it was dropped. It is unusual for the LCD to die without the glass being busted but it happens. I would take it to Verizon store and have it replaced under factory warranty.

nugzo said:
If there is no visible physical damage they will never know it was dropped. It is unusual for the LCD to die without the glass being busted but it happens. I would take it to Verizon store and have it replaced under factory warranty.
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I actually did this back in May. My phone dropped and there was no exterior damage but the AMOLED screen was going berserk. They replaced it.

Syn Ack said:
I actually did this back in May. My phone dropped and there was no exterior damage but the AMOLED screen was going berserk. They replaced it.
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I had Samsung replace my screen... expensive but maintained water resistance. Takes week -10 days tho as you send it out. if you gonna spend that kind of money then send it to Sammy

cadcamaro said:
They are very expensive because the actual LCD is costly. I personally went with the protection plan from Verizon. It's a $200 deductible if you break or lose the phone for $11 a month.
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Razzzzer said:
I had Samsung replace my screen... expensive but maintained water resistance. Takes week -10 days tho as you send it out. if you gonna spend that kind of money then send it to Sammy
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I just sent out the phone today. Samsung told me it would be covered by warranty because there are no cracks or water damage, which there isn't. If they do cost something, I'll have Squaretrade reimburse.

GigaSPX said:
I just sent out the phone today. Samsung told me it would be covered by warranty because there are no cracks or water damage, which there isn't. If they do cost something, I'll have Squaretrade reimburse.
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nice to hear
Wish you luck

fabulous69 said:
nice to hear
Wish you luck
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Just to update the topic, it seems like it's a somewhat common issue for the S7 series that have a damaged LCD whereas the outside body and glass of the phone can remain pristine as out of the box. As you can see here in this video, they're testing out the ruggedness of this phone case for a regular S7. It protected it from everything, but Samsung's build quality within the phone is very lacking.
https://www.facebook.com/ghostekproducts/videos/539751482902263/
Anyhow, I received a notification yesterday that Samsung has received the phone and will be in the care of one of its technicians. And literally before midnight at the end of the day, they notified me that the repair was completed and ready for shipping. The service ticket was expecting the service to be completed by the 30th of this month, and they just finished within the day. No charge too!
I will be waiting to get the phone back and see if the water resistance is still part of the phone's main feature.

GigaSPX said:
Just to update the topic, it seems like it's a somewhat common issue for the S7 series that have a damaged LCD whereas the outside body and glass of the phone can remain pristine as out of the box. As you can see here in this video, they're testing out the ruggedness of this phone case for a regular S7. It protected it from everything, but Samsung's build quality within the phone is very lacking.
https://www.facebook.com/ghostekproducts/videos/539751482902263/
Anyhow, I received a notification yesterday that Samsung has received the phone and will be in the care of one of its technicians. And literally before midnight at the end of the day, they notified me that the repair was completed and ready for shipping. The service ticket was expecting the service to be completed by the 30th of this month, and they just finished within the day. No charge too!
I will be waiting to get the phone back and see if the water resistance is still part of the phone's main feature.
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Was it rooted?

fabulous69 said:
Was it rooted?
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I don't see the relevance in this question pertaining to the LCD repair, but no, it was not rooted.

Razzzzer said:
I had Samsung replace my screen... expensive but maintained water resistance. Takes week -10 days tho as you send it out. if you gonna spend that kind of money then send it to Sammy
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How expensive - I had Samsung replace a screen a few years ago on a Note, and they were the cheapest and (of course) best replacement I could find - 1/2 of a few local options. It included 2 day shipping going and coming back.

B+ Grade / SBI cheap replacement screen will be the best choice
Yes you are correct, Samsung Galaxy S7 edge screen are very expensive, the cost is almost up to a new phone.
After doing a lot of search and repair guide from ifixit, Finally i bought a "B-Grade-LCD-Screen-Touch-Digitizer-Assembly-for-Samsung-Galaxy-S7-Edge-Gold" at $189 from ebay.
it takes about 2 weeks arrived. after testing it. i found the quality is excellent. it was amazing, there is a little defective spot on the screen, but it is almost $160 cheaper than oem, why not?

Cheapest Silver one I could find was $305. Samsung quoted me $260 including shipping.