hey guys, my problem is, that i can´t download new apps or update my apps via Google Play Store.
It goes into a loop. It downloads the App or update and when its finishes, it starts again from beginning
This happend to me after i updatet my Note 4 (SM-N910C). I installed an update with OTA.
The size of the Update was about 80 MB.
What should i guys ? I hope you can help me.
Thank you
ronald_in said:
hey guys, my problem is, that i can´t download new apps or update my apps via Google Play Store.
It goes into a loop. It downloads the App or update and when its finishes, it starts again from beginning
This happend to me after i updatet my Note 4 (SM-N910C). I installed an update with OTA.
The size of the Update was about 80 MB.
What should i guys ? I hope you can help me.
Thank you
Click to expand...
Click to collapse
I updated to CPB3 this week, and have experienced problems with the Play Store - getting the 'Connection Failed, Retry' Message, but only when on WiFi and only intermittently. It's very strange, as switching to Mobile Data or toggling Airplane Mode temporarily fixes it. I've tried clearing cache and data for Play Store, removing my Google account and re-adding it - but the problem persists, and it definitely only started after the recent OTA update. Only thing I haven't tried is a factory reset, but I'd rather not have to do that.
Kinsman-UK said:
I updated to CPB3 this week, and have experienced problems with the Play Store - getting the 'Connection Failed, Retry' Message, but only when on WiFi and only intermittently. It's very strange, as switching to Mobile Data or toggling Airplane Mode temporarily fixes it. I've tried clearing cache and data for Play Store, removing my Google account and re-adding it - but the problem persists, and it definitely only started after the recent OTA update. Only thing I haven't tried is a factory reset, but I'd rather not have to do that.
Click to expand...
Click to collapse
yes its exactly the same problem as mine. but i cant download by wifi nor with 4g. i also cleared my data and cleaned play store cache, but i still have the problem.
i dont know what i should do to fix it
ronald_in said:
yes its exactly the same problem as mine. but i cant download by wifi nor with 4g. i also cleared my data and cleaned play store cache, but i still have the problem.
i dont know what i should do to fix it
Click to expand...
Click to collapse
Same here. Neverending app's update. After system update.
Kinsman-UK said:
I updated to CPB3 this week, and have experienced problems with the Play Store - getting the 'Connection Failed, Retry' Message, but only when on WiFi and only intermittently. It's very strange, as switching to Mobile Data or toggling Airplane Mode temporarily fixes it. I've tried clearing cache and data for Play Store, removing my Google account and re-adding it - but the problem persists, and it definitely only started after the recent OTA update. Only thing I haven't tried is a factory reset, but I'd rather not have to do that.
Click to expand...
Click to collapse
---------- Post added at 12:32 PM ---------- Previous post was at 12:30 PM ----------
But after restore play store to basic ver. See no problem.
Czort666 said:
But after restore play store to basic ver. See no problem.
Click to expand...
Click to collapse
My Play Store eventually updated itself again though, so back to square one. I'm afraid I think the possible solutions at the moment are:
1) Factory reset (no guarantee this will work though - anyone willing to be the guinea pig?)
2) Wait for Play Store next version to see if that fixes it.
3) Roll back to stock 5.1.1 COJ5
4) Wait for next firmware update (Marshmallow?) to see if that fixes it.
Open to any other suggestions!
EDIT: Have also tried a different WiFi network, and changing the DNS server to Google (normally use OpenDNS). Also cleared cache in recovery mode.
@ronald_in @Czort666
Found this thread on reddit: https://www.reddit.com/r/galaxynote4/comments/4b72v7/cant_download_from_google_play/
Seems it might just be a coincidence with the OTA, and it is a Google Play Store issue which we'll have to wait on Google to fix.
Actually, I'm still getting intermittent 'Connection Failed, Retry' in the Play Store even after uninstalling all updates and also trying version 6.1.14. I'm back to thinking the OTA update to CPB3 might be to blame for my issues. Don't want to factory reset, but I'm running out of options as my data allowance for the month on mobile data (which Play Store does work on) is fast running out!
EDIT: Just unmounted SD card and the Play Store started working again immediately! Weird :/
---------- Post added at 17:04 ---------- Previous post was at 16:37 ----------
OK, just an update - after Unmounting and Remounting SD card, clearing cache on ALL apps, and updating to lastest Play Store, it is working normally again...for the moment... will report back if it changes :/
---------- Post added at 17:23 ---------- Previous post was at 17:04 ----------
...and problem is back. As soon as I went into Accounts, Google, and hit Sync, the Play Store stopped working again - not to mention gmail won't sync either. This problem seems to affect all Google services >:<
---------- Post added at 17:46 ---------- Previous post was at 17:23 ----------
Another update: just discovered this is affecting all Android devices in the home, including a Galaxy Tab 3 and an older phone. So NOT related to the OTA in my case. Have tried three different DNS providers, which made no difference. Guess I'm back to waiting for Google to fix this :/
Go to settings - applications.
Find Google Play.
Click on uninstall updates.
Then go to multitasking and close google play.
Open Google Play.
Download updates and apps.
Then go to settings in google play and click on update.
Then tap home button and new google play will update (if not restart phone and open GP and click update).
I had some 6.2.4? version
Now I have 6.0.5 (google have make some mistake with it).
Sorry for my English.
tomxass said:
Go to settings - applications.
Find Google Play.
Click on uninstall updates.
Then go to multitasking and close google play.
Open Google Play.
Download updates and apps.
Then go to settings in google play and click on update.
Then tap home button and new google play will update (if not restart phone and open GP and click update).
I had some 6.2.4? version
Now I have 6.0.5 (google have make some mistake with it).
Sorry for my English.
Click to expand...
Click to collapse
Thanks - done all that multiple times, now on 6.0.5 and still having the intermittent problems. Other devices I have are doing the same thing, so I can only assume it is something to do with a Google update somewhere. Just tried the Store while typing this and it's currently not working though on 6.0.5.
Try uninstall updates on Google Play services in applications (in settings).
And try wipe cache in recovery.
tomxass said:
Try uninstall updates on Google Play services in applications (in settings).
And try wipe cache in recovery.
Click to expand...
Click to collapse
Done all that, thanks, see previous posts. It is happening on EVERY Android device in the house, so not just related to my Note 4. So the only options are: it's either a Google services related problem, or it is a problem with my internet connection or router.
Kinsman-UK, does it still have problem for you?
I having a similiar problem where my play store suddenly wouldn't update, and if i tired to update it, it would force closed. I have tried different versions and all the method that are listed here but still doesn't work.
Even tried restoring the factory version and it wont' load either.
Any Ideas?
MindlessManiacs said:
Kinsman-UK, does it still have problem for you?
I having a similiar problem where my play store suddenly wouldn't update, and if i tired to update it, it would force closed. I have tried different versions and all the method that are listed here but still doesn't work.
Even tried restoring the factory version and it wont' load either.
Any Ideas?
Click to expand...
Click to collapse
Yes, I'm still having this problem - with every Android device in my home, no matter what version (KitKat, Jellybean, Lollipop), and on two different Google accounts. I have tried all the above solutions and more, with no success. My problem is as follows:
Play Store will give 'Connection Timed Out, Retry' when I try to access it over WiFi. Over mobile data I have no problem. However, the problem is intermittent - sometimes if I leave it for a while and come back, it will work over WiFi, but then 5 minutes later it will stop working again. Everything else works fine over WiFi. Accessing the store over 4G first, and then switching to WiFi seems to work *most* of the time as well.
I have come to the conclusion that it is either my router has a problem or my ISP has changed something - because nothing else has changed across all the devices. For now I'm just putting up with it for a while to see if Google resolves it somehow on their end, but eventually I will have to try a different router to eliminate that as the cause.
UPDATE: Today the Play Store seems to be working more often than not on all the Android devices in my home. We still occasionally get the 'Connection Timed Out' message, but it seems to be gradually improving. When it fails on my Note 4, toggling Flight Mode or switching momentarily to mobile data to get the Store up and running seems to do the trick. Still at a loss as to what the issue is, but seems like it's gradually 'resolving itself'. Apologies to the OP for 'hijacking' this thread, hopefully some of the solutions shared will be of help with their issue too.
EDIT: Just to confirm that as of today (next day) this issue seems to be resolved after getting an update to the Play Store to version 6.3.16.B-all [0] 2697688 (not sure if any other underlying Google Services components were also updated).
Related
When I try to update apps in the Google Play Store, it says, "Downloading" and displays the progress bars, but doesn't actually download anything.
I'm using a rooted Nexus 7 with stock ROM (no mods).
Things I have tried
I have tried clearing data and cache for the Google Play Store and Google Play Services, with and without wifi enabled.
I have tried uninstalling updates for the Google Play Store (how do I reinstall them?).
I have tried removing my Google account and adding it again.
I have tried powering down and restarting -- this causes the Play Store to download for about 5 seconds after I start back up before it stalls again.
I have verified that the wifi connection works just fine.
Other oddities
When I tried to install the recent OTA update, It didn't work (google android on his back with the message, "Error!"), but restarting the device seemed to return everything to normal again. This has happened twice now, and I don't know how to solve it.
Occasionally, the play store will start actually downloading the updates for a minute or two (enough to get several updates at once). Then is stops as suddenly as it started.
Same thing here since I moved to PURITY, then I just moved back to PA 4.0 beta still same problem.
KayvonX said:
When I try to update apps in the Google Play Store, it says, "Downloading" and displays the progress bars, but doesn't actually download anything.
I'm using a rooted Nexus 7 with stock ROM (no mods).
Things I have tried
I have tried clearing data and cache for the Google Play Store and Google Play Services, with and without wifi enabled.
I have tried uninstalling updates for the Google Play Store (how do I reinstall them?).
I have tried removing my Google account and adding it again.
I have tried powering down and restarting -- this causes the Play Store to download for about 5 seconds after I start back up before it stalls again.
I have verified that the wifi connection works just fine.
Other oddities
When I tried to install the recent OTA update, It didn't work (google android on his back with the message, "Error!"), but restarting the device seemed to return everything to normal again. This has happened twice now, and I don't know how to solve it.
Occasionally, the play store will start actually downloading the updates for a minute or two (enough to get several updates at once). Then is stops as suddenly as it started.
Click to expand...
Click to collapse
So a couple things.
First off, do you have a custom bootloader? it seems as you don't as the Android on his back is the stock, but I just wanted to check
Have you ever tried installing an update one at a time? sometimes when I start to receive updates for apps, it just sits there indefinitely, but when I stop all updates and manually go into each app that needs updating and update, that works. I would give that a try
I think I fixed my problem.
I cleared data/cache of Google Play Store in #Settings #Apps #All
But I had to do it multiple time time before it accepted to download again.
And also at one point I formatted the sdcard but still wouldn't download so I tried again multiple times to clear data of Google Play Store.
Now it keeps updating all my apps (update all).
I'm having issues with the Play Store and some non-Google sites. I'm constantly noticing that Play Store gets stuck in "Downloading" when trying to update apps or install new ones and never actually starts until I completely restart the phone. Chrome also gets stuck loading pages that are non-Google sites, and I can't seem to download anything as they all get queued.
I tried clearing cache + data on play store, play services, download manager and even a factory reset. Everything works when I reboot, but after some hours it get "stuck" again, every day. Happens on wifi and 3G; no idea what's causing it.
I'm running stock Nov build with root (not systemless). Same exact apps and config on my N5 and no issues there.
Have you tried to download without root?
jjc5891 said:
I'm having issues with the Play Store and some non-Google sites. I'm constantly noticing that Play Store gets stuck in "Downloading" when trying to update apps or install new ones and never actually starts until I completely restart the phone. Chrome also gets stuck loading pages that are non-Google sites, and I can't seem to download anything as they all get queued.
I tried clearing cache + data on play store, play services, download manager and even a factory reset. Everything works when I reboot, but after some hours it get "stuck" again, every day. Happens on wifi and 3G; no idea what's causing it.
I'm running stock Nov build with root (not systemless). Same exact apps and config on my N5 and no issues there.
Click to expand...
Click to collapse
Sometimes if an application needs permission it will block downloads.
The way to fix it is go into the Playstore and stop the current downloads then "update all".
You will probably get a permission notification.
jjc5891 said:
I'm having issues with the Play Store and some non-Google sites. I'm constantly noticing that Play Store gets stuck in "Downloading" when trying to update apps or install new ones and never actually starts until I completely restart the phone. Chrome also gets stuck loading pages that are non-Google sites, and I can't seem to download anything as they all get queued.
I tried clearing cache + data on play store, play services, download manager and even a factory reset. Everything works when I reboot, but after some hours it get "stuck" again, every day. Happens on wifi and 3G; no idea what's causing it.
I'm running stock Nov build with root (not systemless). Same exact apps and config on my N5 and no issues there.
Click to expand...
Click to collapse
I'm assuming you have greenify force doze mode on? That did it to me and had to reboot often to fix it, so I finally stopped using it for now. Try disabling that then reboot and see if it happens again.
tech_head said:
Sometimes if an application needs permission it will block downloads.
The way to fix it is go into the Playstore and stop the current downloads then "update all".
You will probably get a permission notification.
Click to expand...
Click to collapse
Tried that more times than I can count, does nothing.
frigidazzi said:
I'm assuming you have greenify force doze mode on? That did it to me and had to reboot often to fix it, so I finally stopped using it for now. Try disabling that then reboot and see if it happens again.
Click to expand...
Click to collapse
I do have that enabled actually. I'll try it out w/o the aggressive doze setting and see how it works.
jjc5891 said:
I do have that enabled actually. I'll try it out w/o the aggressive doze setting and see how it works.
Click to expand...
Click to collapse
Had aggressive doze turned off and downloads just got stuck again so that's not it. I'm uninstalling Greenify completely and see if that does anything.
For me it was a combo of aggressive doze force and ad block. If i disabled one of them then rebooted it seemed to work fine. Both at the same time then it would happen often. I'm not sure, but maybe there's something else triggering it for you.
jjc5891 said:
I'm having issues with the Play Store and some non-Google sites. I'm constantly noticing that Play Store gets stuck in "Downloading" when trying to update apps or install new ones and never actually starts until I completely restart the phone. Chrome also gets stuck loading pages that are non-Google sites, and I can't seem to download anything as they all get queued.
I tried clearing cache + data on play store, play services, download manager and even a factory reset. Everything works when I reboot, but after some hours it get "stuck" again, every day. Happens on wifi and 3G; no idea what's causing it.
I'm running stock Nov build with root (not systemless). Same exact apps and config on my N5 and no issues there.
Click to expand...
Click to collapse
I had this problem at one point. I can't remember which ROM I was on, but it appeared to be related, so I did a full wipe, flashed an updated ROM, and the problem went away.
jjc5891 said:
I'm having issues with the Play Store and some non-Google sites. I'm constantly noticing that Play Store gets stuck in "Downloading" when trying to update apps or install new ones and never actually starts until I completely restart the phone. Chrome also gets stuck loading pages that are non-Google sites, and I can't seem to download anything as they all get queued.
I tried clearing cache + data on play store, play services, download manager and even a factory reset. Everything works when I reboot, but after some hours it get "stuck" again, every day. Happens on wifi and 3G; no idea what's causing it.
I'm running stock Nov build with root (not systemless). Same exact apps and config on my N5 and no issues there.
Click to expand...
Click to collapse
Did you try uninstalling the update on Google Play store?
I think it was Greenify that was causing it. I uninstalled the beta version and installed the current play store version and it hasn't happened all day; logcat also looks like it has significantly less errors as well. I think something is funky with the beta version on Marshmallow.
frigidazzi said:
For me it was a combo of aggressive doze force and ad block. If i disabled one of them then rebooted it seemed to work fine. Both at the same time then it would happen often. I'm not sure, but maybe there's something else triggering it for you.
Click to expand...
Click to collapse
I have been looking for a solution to this issue for so long, going so far as to factory reset my phone. Then, when I saw your comment, I realized my adblocker could be issue. Turned that off, and voila! You are my hero right now.
help me to download from goole play,it does not allow me(P10)
Hey Guys!
First post. Just bought Oneplus 6T 8/128 yesterday. Such a awesome device but the problem I'm facing is with Playstore. Suddenly it's not downloading anything over Wifi/4G data connection. I tried clearing the data for Playstore/Play Services. Restarted the phone even tried battery saving. None of this works. Though it works fine sometimes but most of the time it doesn't download.
ahmedmizu said:
Hey Guys!
First post. Just bought Oneplus 6T 8/128 yesterday. Such a awesome device but the problem I'm facing is with Playstore. Suddenly it's not downloading anything over Wifi/4G data connection. I tried clearing the data for Playstore/Play Services. Restarted the phone even tried battery saving. None of this works. Though it works fine sometimes but most of the time it doesn't download.
Click to expand...
Click to collapse
You can't download any new app? I have noticed that in over one week, not one app has been updated. Every time i check, no updates which I find weird.
Not sure if we have the exact same thing, but for the last few days I also cannot download or update anything. The apps just sit in "Download Pending". Usually i have temporarily fixed it by ending the play store, wiping the storage and cache, rebooting, then letting everything reload in the play store and it will work again for a few days. Happens to me on Data/Wifi/VPN.
hunterulmes said:
Not sure if we have the exact same thing, but for the last few days I also cannot download or update anything. The apps just sit in "Download Pending". Usually i have temporarily fixed it by ending the play store, wiping the storage and cache, rebooting, then letting everything reload in the play store and it will work again for a few days. Happens to me on Data/Wifi/VPN.
Click to expand...
Click to collapse
go to apps in settings go to playstore and clear data and cache
reboot
profit
toolhas4degrees said:
go to apps in settings go to playstore and clear data and cache
reboot
profit
Click to expand...
Click to collapse
Bro I have already mentioned on original post. I did tried clearing data reboot it doesn't work.
hunterulmes said:
Not sure if we have the exact same thing, but for the last few days I also cannot download or update anything. The apps just sit in "Download Pending". Usually i have temporarily fixed it by ending the play store, wiping the storage and cache, rebooting, then letting everything reload in the play store and it will work again for a few days. Happens to me on Data/Wifi/VPN.
Click to expand...
Click to collapse
Yes happening same to me as well. Though it gets fixed automatically for some time but again I have the issue.
I just got a 6t and for some reason it will connect up to 5Ghz wifi but will not get any data. I can connect up to 2.4Ghz all day long and get on the internet, update everything but if i have wifi/data on connected to 5Ghz wifi - zilch - it's like it has no dns or something. I can see the connection, it gets an ip from the router but...bloop. I tried all the troubleshooting steps. (I also have a OP 6 on same os version and it has zero issues).
It sounds like a Google play services issue. I had a similar problem with my previous device and even when I got my 6tvit persisted. Had to email Google and they updated my play services info. It's sticks with you, whatever it is.
Actually now that I reread your post I think this is exactly the same issue I had.
I had the same issue when I flashed OOS international rom to my 6T T-mobile version. It was solved by relockiing the bootloader.... FYI.
Hi, I have a Galaxy S10+ on Verizon in the USA.
Having a few major problems that I just can't figure out:
1. When I try to download apps from the Play store, the download gets to 99 or 100% but never completes the installation. The fix is to go into settings/apps/show system apps/download manager and "force stop." Then the installation will complete.
2. Some apps don't work correctly. For example the CBS Radio News app starts streaming audio, then stops a few seconds later. And the ParKing app sometimes records my location upon disconnection from my car's bluetooth, and sometimes it doesn't.
3. Notifications from all apps are totally unreliable. Sometimes they'll come right away. Sometimes not for hours, and sometimes all at once. And sometimes when tapping on a notification it will bring you into the app. while sometimes it will do nothing.
WHAT I TRIED:
Tried rebooting, clearing data and cache on problem apps.
Cleared data and cache on "Google", Google Play Store and google play services.
Cleared phone's cache partition.
Uninstalled and reinstalled broken apps.
I THOUGHT I FOUND THE SOLUTION:
All these problems went away a month or so ago when I logged out of my google account on the phone. Iogged back in and it all worked great! I thought the problem was solved, but now it's all happening again. Logged of the the google account and back in, but it's still broken this time.
AND:
I had similar problems with my Galaxy S7, and thought the new phone would fix these problems! Is it possible there's something wrong with my google account? How could I have the same problems on both phones?
I haven't yet tried a factory reboot on the S10+, but I did do it on the S7, and after working for a while, the problems came back.
Additional info:
Mobile data and wifi have strong signals.
No custom ROMs, not rooted or anything, just stock the way it came. Only downloaded apps from Play Store. Nothing sideloaded.
All battery optimization is turned off. Power mode set to "high performance."
I've looked everywhere for a solution and have come here to the ultimate experts. You're my last hope!
Thanks in advance for any help you can provide.
I am not sure if this is an Android or Galaxy issue so please redirect me if necessary.
I have a new S10 plus which has worked perfectly well since the beginning of January until a couple of weeks ago. It has the latest firmware. Suddenly, updates have stopped happening either automatically or manually. I notice that there are umpteen reports of this in many forums going back a couple of years and there is a wealth of advice as to how to fix it. I have tried them all many times (Play store cache, Play Services cache, rebooting, closing recent apps etc.) to the point where I gave up trying to find a solution and wiped the phone. It took a long while to restore some 200 apps but all came back and the first lot of updates updated correctly. However, a day or so later, the problem returned with apps only partially downloading or getting to 100% then not installing.
There was one "fix" I hadn't tried as I came upon it late on. I started the phone in safe mode. As soon as I did, the update whizzed through. However, after a normal restart, the problem was back. So I have a messy solution that I can apply when the list builds up but this is far from satisfactory.
This is where my ability and knowledge comes to an end. I am presuming that one of the apps that doesn't load in safe mode is causing the problem.....or is it? Could this be a system app? What can I do next? Is there an error log that could pin-point the cause of the problem?
Many thanks.
pdes said:
I am not sure if this is an Android or Galaxy issue so please redirect me if necessary.
I have a new S10 plus which has worked perfectly well since the beginning of January until a couple of weeks ago. It has the latest firmware. Suddenly, updates have stopped happening either automatically or manually. I notice that there are umpteen reports of this in many forums going back a couple of years and there is a wealth of advice as to how to fix it. I have tried them all many times (Play store cache, Play Services cache, rebooting, closing recent apps etc.) to the point where I gave up trying to find a solution and wiped the phone. It took a long while to restore some 200 apps but all came back and the first lot of updates updated correctly. However, a day or so later, the problem returned with apps only partially downloading or getting to 100% then not installing.
There was one "fix" I hadn't tried as I came upon it late on. I started the phone in safe mode. As soon as I did, the update whizzed through. However, after a normal restart, the problem was back. So I have a messy solution that I can apply when the list builds up but this is far from satisfactory.
This is where my ability and knowledge comes to an end. I am presuming that one of the apps that doesn't load in safe mode is causing the problem.....or is it? Could this be a system app? What can I do next? Is there an error log that could pin-point the cause of the problem?
Many thanks.
Click to expand...
Click to collapse
I noticed this issue as well. I use Aptoide to get updates faster and updating either Play Services/Store got mine to start working again
I have play store issues too.
One issue is i have to clear cache and force stop Playstore and services to get a list of updates to show up. I keep hitting check for updates and nothing, but when i do the above i get some updates appear straight away
Another issue is my list of beta apps dissapears every night at 9pm and magically reappears next morning at 9am. This also makes the security updates for play services in biometrics security settings dissapear at the same time. After months of arguing with Google and them blaming Samsung, telling me im running beta firmware (which i never installed beta, i went straight to Android 10 Stable) doing a complete factory reset and clean install, the problems still prevailed, then i found an old nexus 10tablet and installed my google account. When the beta apps ect dissapears from my S10plus it also simultaneously dissapears from the nexus 10.
The nexus 10 only has Android 6, has a different version of playstore and services. Yet Google Still insist its because my S10plus is only on beta firmware, even though i sent them about phone screenshots.
Its pretty obvious that this is some kind of syncing issue with Google servers and playstore services
But they refused to take ownership of the issues.