My wife's moto x pure edition did this the other day. Moto is sending a new one but they were convinced she had dropped it. We did a factory reset at Moto's urging, even though I told him he was crazy and it was clearly hardware, it didn't fix it. Weirdest thing I have ever seen. She plugged it in at night to charge it and then went to bed, woke up and this happened.
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This issue needs more attention. It's been happening to me a lot lately. After some hypothesis testing, I came to the conclusion that this happens when the cpu/internal temperature rises.
Doesn't happen if the temperature is under 40 degrees. When things start to get hot you see this display artifacts.
It is like this all the time. Also, we called Moto and did advanced return, it had been a week and we hadn't seen anything or gotten anything and they said sorry we don't have any replacements in stock. We asked how long and they said they didn't know and that maybe by the end of next week. WTF?! They said they won't issue or replace it with a new one so we have to wait. Tried to return it to Amazon but they wouldn't take it since it was 2 days out of their return window.
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Ha, called Amazon (where we bought the phone) and they made an exception to the return policy and have shipped a new one it will be here Friday. Amazon rules! Moto, not so much.
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ahent said:
Ha, called Amazon (where we bought the phone) and they made an exception to the return policy and have shipped a new one it will be here Friday. Amazon rules! Moto, not so much.
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That's great. Do let me know what buttons to push to get that done. I got mine from amazon as well. I've seen some others on reddit report it too.
We just called the 800 number and explained the situation. I think it helps that we buy a lot and are prime members. Just Google their contact number and call, worst case scenario is that they tell you no and you are in the same spot you are now, so there is nothing to lose but a couple minutes for the call.
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I had this problem a couple days ago but it was an isolated incident. On reboot the screen returned to normal and has been fine since. I thought it was the rom that froze but maybe should look into getting a new device as you did.
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Related
So yeah my back button LED is on but very dim, every time I leave it under heat it comes back, but then when it gets cold it just dims up again:
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Please help....
Also, cannot return, bought 4 months ago.
Sent from my Xoom
Update, I fixed it, made a thread on Androidcentral, PM me for questions:
http://forum.androidcentral.com/samsung-nexus-s/79205-how-i-fixed-my-nexus-s-back-led.html
Image
I have used it for 2 days, hasn't shut off. Will update if it starts happening again but I don't know if it will turn off, seems to be solid now.
Exchange it.
Sent from my Nexus S using XDA Premium App
This device is a good 4 months old, I got it at launch.
Sent from my Xoom
It should be under warranty then.
Sent from my Nexus S
Matridom said:
It should be under warranty then.
Sent from my Nexus S
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This is part of the factory warranty? If so I should give Samsung a call this afternoon.
Sent from my Nexus S
Smokexz said:
This is part of the factory warranty? If so I should give Samsung a call this afternoon.
Sent from my Nexus S
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I'm not sure how it is with t-mobile, but for me, if i am under contract, the Service provider deals with sending the phone off for repairs. I would start there.
If you are lucky, they may even give you a loaner while your device is off to be repaired.
Matridom said:
I'm not sure how it is with t-mobile, but for me, if i am under contract, the Service provider deals with sending the phone off for repairs. I would start there.
If you are lucky, they may even give you a loaner while your device is off to be repaired.
Click to expand...
Click to collapse
I am on even more plus, so does anyone think Samsung might replace?
Sent from my Nexus S
Funny, same thing happened to me but with my search button. Its never lit up anymore, been like that for a few months.
Also, I thought once you unlock the bootloader you get a big warning about voiding the warranty?
profets said:
Funny, same thing happened to me but with my search button. Its never lit up anymore, been like that for a few months.
Also, I thought once you unlock the bootloader you get a big warning about voiding the warranty?
Click to expand...
Click to collapse
just relock it and get rid of all files containing root/flashing/etc
profets said:
Funny, same thing happened to me but with my search button. Its never lit up anymore, been like that for a few months.
Also, I thought once you unlock the bootloader you get a big warning about voiding the warranty?
Click to expand...
Click to collapse
What he said.... I have returned devices with the super user apk still installed, they take it, I don't understand why people actually think that the guys behind the register actually know what they are doing ( no offense if you work at a carrier's store). The majority of the time they just don't know what they are talking about. Anyways, have you tried leaving it under heat? It seems to come back until it gets cold again.
Sent from my Xoom
Update, I seem to have fixed it
http://forum.androidcentral.com/samsung-nexus-s/79205-how-i-fixed-my-nexus-s-back-led.html
Sent from my Xoom
It is really weird.
After a night with my friends at a bar, I remarked the second day that this had happened to my phone. I DO have a case, it did NOT fall and there's no screen protector on. Seems like it's an bubble under the screen! Also, there's no crack on the phone which is really weird.
PS: Being dark outside, I can'T even tell when this happened during the night.
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that is strange, did you leave in the sun by any chance before hand? looks like a defected problem on the external surface of the phone are you still under warranty?
Device defect, take it back.
Yeah still under warranty and I didn't leave it under the sun except one time in July! It was in my car and it said phone cannot charge too hot or something like that! But this was a long time ago and I don't think it could be related!
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Ah I know exactly what happened.. It's got a skin disease.
I just received this from them today. Don't know what it should mean. Covered by the waranty or not? They're not too clear about it. Anyone?
gr4v1ty said:
I just received this from them today. Don't know what it should mean. Covered by the waranty or not? They're not too clear about it. Anyone?
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I would think it would be covered by the warranty, but what does it say about cosmetic stuff? I would make sure to tell them something else is wrong with it that's covered by warranty so you get a new one.
did you hear anything back about this?
I have the same problem and I took it to an AT&T store and the guy there said he had seen it multiple times. He also couldnt give me a new phone then and there.
What did you do to get it fixed/replaced?
I am still under warranty.
To be honest, I didn't try anything yet. Everything involved sending the phone and waiting which I didn't have time to do. Also, they didn't specify nothing about the cost. Everything was going to be determined there. So I'm just going to wait till my finals are over and I'll go directly to the service center and see there. My cell phone company couldn't exchange it for me neither.
PS can you post a pic of your screen? How did it happen in your case?
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Service center in Montréal repaired it for free. Just in case someone else has this problem
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What do you guys think about fi?
Clearly, the Android gods are calling you to feast with them in the glorious halls of Techalla.
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Exact same thing happened to me
SysAdmNj said:
What do you guys think about fi?
Click to expand...
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Go to the casino too, it's your day!
Play the Lottery!
I'm on the fence about joining fi as well. Got an invite sitting in my email for over a week
Sent from my XT1575 using Tapatalk
Everyone did...
Sent from my A0001 using Tapatalk
Within 12 hours of my preorder on Sept 29th I received an email from Fi saying I had been accepted. I had been waiting for at least 2 months. Waiting till the phone arrives to port my AT&T number over. Little scared to shed the very reliable and wide spread AT&T service for a T-Mo/Sprint hybrid. Last time I had either of those services (2011?) they were pretty horrible. Hoping time has remedied some of their previous problems.
aygriffith said:
Within 12 hours of my preorder on Sept 29th I received an email from Fi saying I had been accepted. I had been waiting for at least 2 months. Waiting till the phone arrives to port my AT&T number over. Little scared to shed the very reliable and wide spread AT&T service for a T-Mo/Sprint hybrid. Last time I had either of those services (2011?) they were pretty horrible. Hoping time has remedied some of their previous problems.
Click to expand...
Click to collapse
Tmobile is great but sprint is still complete garbage. Enjoy lol
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Thinking of trying to see how much open wifi there actually is. $10 per gb isn't ideal for me especially since I'm on a family plan but I like the idea of having my number in hangouts accessible on all devices
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Well a vertical green line showed up on my dt2 today. Done everything to try and fix it. Did a factory reset and no help. Phone has been babied and not dropped. Took it to Verizon store today and they are sending me a new one and for me to send this one back. Other than this its been a good phone. Battery life has been awesome. But some have been reporting bad battery life. Hope my next one has a good battery.
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My first one did this within 9 days. 15 day exchange resulted in a brand new phone. So far *fingers crossed* so good.
vpr5703 said:
My first one did this within 9 days. 15 day exchange resulted in a brand new phone. So far *fingers crossed* so good.
Click to expand...
Click to collapse
Did you get yours from Motorola or Verizon? I was thinking of swapping my Turbo 2 due to a screen uniformity called banding, but I got mine via motomaker so I will have to get a different one from Motorola.
Got mine from Verizon.
I've seen where several people have this happen. So I'm concerned this will happen again. Wondering since the screen is all plastic, is it too soft?
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gfrrt65 said:
Got mine from Verizon.
I've seen where several people have this happen. So I'm concerned this will happen again. Wondering since the screen is all plastic, is it too soft?
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I doubt that's the problem. It's probably just a production issue since it's probably in the first batch of phones. Mine hasn't displayed this yet and I got mine through Verizon using MotoMaker. I've pressed my screen fairly hard with no issues yet. I'd say don't worry about it, just unfortunate luck that it happened.
Got my replacement in today from Verizon. Not a new phone but a like new phone. So far seems pretty good. Hoping this one won't do the same thing
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scififan68 said:
Did you get yours from Motorola or Verizon? I was thinking of swapping my Turbo 2 due to a screen uniformity called banding, but I got mine via motomaker so I will have to get a different one from Motorola.
Click to expand...
Click to collapse
I got mine from Verizon.
Strange. Mine's had a vertical magenta line in the same area that comes and goes, usually right after I turn the screen back on. Sounds like I should probably get a replacement...
Ok so I got my op5 on Sunday 27th from o2 store manufacture date 6/6/17 I was on 4.5.0 out of the box updated to 4.5.2 and then 4.5.3 after this I started to get random reboots even while on a call just shut down rebooted and strange things like if I had airplane mode on while asleep if I turned it of in morning I'd have no service till I rebooted the device again
Didn't experience this before update , back to reboot issue I contacted 1+ live chat and explained what had happened just for advice really is it a bug or a hardware issue and the response was to provide proof of purchase for replacement , not oh we are aware and a fix incoming so alarm bells rang as I had it from o2 I decided to take back for replacement as well with my 14 days return , I did this with no hassle explained to O2 the issues and exchanged for a new one same manufacture date 6/6/17 , so far all seems good even camera looks better less fuzz in zoom although this handset had no screen protector pre applied like last one not a big deal as got a tempered glass one coming , so I'm currently on 4.5.0 out of the box on the new device and we'll it's so smooth and no issues what's so ever ,, So do I update this one is the question I'm not sure or should I wait till another update rolls ,
Anybody else had same after update 4.5.3 ??
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I haven't had any issues when updating to 4.5.3. But then again, I updated first, factory reset the phone and THEN setup my phone with my apps and such. I knew that there were going to be updates as soon as it released so no point in fully setting up the phone before doing those two steps
Jayanyway said:
I haven't had any issues when updating to 4.5.3. But then again, I updated first, factory reset the phone and THEN setup my phone with my apps and such. I knew that there were going to be updates as soon as it released so no point in fully setting up the phone before doing those two steps
Click to expand...
Click to collapse
Do I don't I lol !! just had strange thing happen have had the update notification in top corner since got replacement yesterday and just swipped it away and now when I search updates it's saying I'm up to date wtf I'm on 4.5.0 ?
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DoobyDroid said:
Do I don't I lol !! just had strange thing happen have had the update notification in top corner since got replacement yesterday and just swipped it away and now when I search updates it's saying I'm up to date wtf I'm on 4.5.0 ?
Sent from my ONEPLUS A5000 using Tapatalk
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Try getting a VPN from app store. See if changing a country makes any difference
mih3y said:
Try getting a VPN from app store. See if changing a country makes any difference
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Thanks but after several attempts it eventually came up ,?
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