need help pls can't update my PRL or profile - Galaxy S 5 Q&A, Help & Troubleshooting

i recently update my spirnt S5 to lollipop 5.0 and i can't update my PRL or profile it seys : (the PRL update could not be completed you my need to contact customer service) so please help me out

Try a factory reset and try again. If that doesnt work you can Odin completely back to stock. If you use Odin just make sure you flash the image file with your current baseband.

yes i have tried factory reset but i haven't tried go back to stock 4.4.2 witch i have the right rom and a friend of mine advised me if i return to 4.4.2 my i cause losing the IMEI or something .... please tell me if this tue

abdou royal said:
yes i have tried factory reset but i haven't tried go back to stock 4.4.2 witch i have the right rom and a friend of mine advised me if i return to 4.4.2 my i cause losing the IMEI or something .... please tell me if this tue
Click to expand...
Click to collapse
No you won't lose your IMEI by flashing back to 4.4.2
Backup your EFS partition if you're worried

*Detection* said:
No you won't lose your IMEI by flashing back to 4.4.2
Backup your EFS partition if you're worried
Click to expand...
Click to collapse
that's what i need to know thanks again :good:

Related

Problems going back to stock

Hi,
Was running CM11 on my GS4. I want to go completely back to stock however I'm hitting issues with it.
Downloaded the 02UK firmware file from Samware, flashed it in Odin, did a wipe before and after. Takes a while to boot in each time, sometimes needs a battery pull etc.
Now, I can load up fine - however no matter what I try, wifi won't turn on, a lot of the time signal will drop/ turn off when I lock the screen. Have tried flashing 4.2.2 as well, exactly the same and on the latest flash noticed as issue with the recovery, won't allow a data wipe/ partition in recovery, just flashes something red and then reboots.
I know this has probably been asked a milion times before. But hoping someone can help me get back to stock without the issues!
Thanks in advance.
aholloway21 said:
Hi,
Was running CM11 on my GS4. I want to go completely back to stock however I'm hitting issues with it.
Downloaded the 02UK firmware file from Samware, flashed it in Odin, did a wipe before and after. Takes a while to boot in each time, sometimes needs a battery pull etc.
Now, I can load up fine - however no matter what I try, wifi won't turn on, a lot of the time signal will drop/ turn off when I lock the screen. Have tried flashing 4.2.2 as well, exactly the same and on the latest flash noticed as issue with the recovery, won't allow a data wipe/ partition in recovery, just flashes something red and then reboots.
I know this has probably been asked a milion times before. But hoping someone can help me get back to stock without the issues!
Thanks in advance.
Click to expand...
Click to collapse
Mind giving as More information about this Phone? Such as Model,baseband,Stock roms your were trying to flash and Etc . Cuz we cannot help you If you were like " Help my Phone got No wifi etc." LOL If your asking for help atleast Provide us more Information and such . thank you.
Repulsa said:
Mind giving as More information about this Phone? Such as Model,baseband,Stock roms your were trying to flash and Etc . Cuz we cannot help you If you were like " Help my Phone got No wifi etc." LOL If your asking for help atleast Provide us more Information and such . thank you.
Click to expand...
Click to collapse
Yep - it's the i9505, baseband is 19505XXUBMEA and build number is JDQ39.I9505XXUBMF8.
Hope that helps, let me know if I have missed anything.
Thanks
aholloway21 said:
Yep - it's the i9505, baseband is 19505XXUBMEA and build number is JDQ39.I9505XXUBMF8.
Hope that helps, let me know if I have missed anything.
Thanks
Click to expand...
Click to collapse
Your having a signal issue because you need to flash a diffetent modem mate. And that should fix ur problem on signal issue . Do you mind booting into download mode and check if iy say the entry knox warranty void. Thanks
Sent from Hell ?
Currently 4.2.2 as I read the 4.3 update had caused some of these issues (although I want to be on stock 4.3.
I did notice after I posted that the baseband was for German phones (no idea how that got on there). So I flashed the a new modem and baseband is now at I9505XXUEMK8 which is supposed to be the correct one (if not please advise!?). However Wifi still not working. Tried the wifi fix file for the baseband, didn't work, also tried the root /data/misc/wifi/wpa_supplicant rename fix. Didn't work.
Are you able to tell me which Stock Rom/ Modem etc to flash or anything else to try??
Thanks in advance!
aholloway21 said:
Currently 4.2.2 as I read the 4.3 update had caused some of these issues (although I want to be on stock 4.3.
I did notice after I posted that the baseband was for German phones (no idea how that got on there). So I flashed the a new modem and baseband is now at I9505XXUEMK8 which is supposed to be the correct one (if not please advise!?). However Wifi still not working. Tried the wifi fix file for the baseband, didn't work, also tried the root /data/misc/wifi/wpa_supplicant rename fix. Didn't work.
Are you able to tell me which Stock Rom/ Modem etc to flash or anything else to try??
Thanks in advance!
Click to expand...
Click to collapse
Try to find the right Stock rom from here that base in your country mate and flash it via odin . Like i told you if you boot into download mode and check if there is knox void warranty? If you dont have that flash inly 4.2.2 stock rom but if you see that then feel free to flash a stock 4.3
Ok - So I have flashed the UK 4.3 BTU rom (Jss15J.I9505XXUEMKF) and have a baseband of I9505XXUEMK8 (which was the O2 one). Signal is fine no issues etc.
Still Wifi won't turn on though.
What do I need to do for this bit??
EDIT: As per your last post, I have no idea about Knox? I didn't see anything show up on download mode.
It also doesn't seem to be working now. The rom crashes when calls are received and wont dial etc. Ok - so should I go back and install the earliest 4.2.2 Rom version for 02 as the phone came with? Then update through OTA?
aholloway21 said:
Ok - So I have flashed the UK 4.3 BTU rom (Jss15J.I9505XXUEMKF) and have a baseband of I9505XXUEMK8 (which was the O2 one). Signal is fine no issues etc.
Still Wifi won't turn on though.
What do I need to do for this bit??
EDIT: As per your last post, I have no idea about Knox? I didn't see anything show up on download mode.
It also doesn't seem to be working now. The rom crashes when calls are received and wont dial etc. Ok - so should I go back and install the earliest 4.2.2 Rom version for 02 as the phone came with? Then update through OTA?
Click to expand...
Click to collapse
Well I told you if you dont have an Entry of Knox Warranty Void when you boot into download mode then flash the 4.2.2 Stock rom :S But you already flashed the 4.3 so you can no longer downgrade to 4.2.2 ... Can you please Dial *#1234# and write it down somewhere . and then Download this Wifi Fix and flash it Via odin and After reboot still did not work then Try to download and extract this file and Flash the .tar Via odin by selecting Phone/CP And if this file did not work after flashing then please feel free to play one of the wifi fix from Here Start's from MK9 until MKE might fix your issue.
Thanks for the help Repulsa. Will try that shortly and let you know the results!
EDIT - What about the Rom issues itself? I haven't had a chance to test everything, but I can't make calls. It calls the person but the screen freezes blank and then flickers. Should I reinstall the rom first or use another?
aholloway21 said:
Thanks for the help Repulsa. Will try that shortly and let you know the results!
EDIT - What about the Rom issues itself? I haven't had a chance to test everything, but I can't make calls. It calls the person but the screen freezes blank and then flickers. Should I reinstall the rom first or use another?
Click to expand...
Click to collapse
Do you mind dial *#06# if you have the right imei (dnt type ur imei here) and dial *#1234# and write it down here pls . And try to do a factory reset and wipe cache in rexovery before you flash anything.
Sent from Hell ?
Repulsa said:
Do you mind dial *#06# if you have the right imei (dnt type ur imei here) and dial *#1234# and write it down here pls . And try to do a factory reset and wipe cache in rexovery before you flash anything.
Sent from Hell ?
Click to expand...
Click to collapse
IMEI is the same, except for an extra /1 on the end?? Rest as follows;
AP I905XXUEMKF
CP I9505XXUEMK8
CSC I9505BTUEMK5
Tried everything from you earlier post except going through the final wifi fix versions. Nothing has worked so far though....
I'm in pretty much the boat.... I was using Omega ROM 4.3 but wanted to go back to Stock unrooted firmware.
I flashed Stock 4.3 (XXUEMKF to be precise - both Baseband and Build) using Odin 3.04
Now I cant turn wifi on
When I go into Download mode I dont have any KNOX lines and my Binary is Custom not stock!!!
Don't want to mess things up anymore than I already have by trying to flash everything under the sun!!!!
Back to using my faithful Note 2 for the time being then I guess!!!
Sent from my GT-N7100 using xda app-developers app

After Flashing NH6 ROM, Wifi Not Working And Device Status Still Shows Custom

Hello gurus,
I had rooted NH3 ROM on my device. I flashed the latest NH6 (INU) ROM through Odin. But even after flashing the stock ROM, device status still shows the custom though I have lost my root permissions and recovery is also stock. Moreover, I can not switch on my wifi at all.
Please help as soon as possible.
If You Download NH6 from sammobile firware It have bug In wifi . but if You update By Phone from NH3 to Nh6 It have not any promblem about wifi
I did the same as you and got pi**ed off, restored my NG8 nandroid backup, end!
It seems like we force a foreign firmware into the device, that's why it doesn't function well I guess!
Dude just go into about phone and give
Software update and it will register ur phone and ur phone will be official again
Update: Flashed the firmware again with "Nand Erase All' option checked in Odin and after installation had to reset the device. Everything works fine now including Wifi and device status is official. Great!!
citBabY said:
I did the same as you and got pi**ed off, restored my NG8 nandroid backup, end!
It seems like we force a foreign firmware into the device, that's why it doesn't function well I guess!
Click to expand...
Click to collapse
Sanjuujosephh said:
Dude just go into about phone and give
Software update and it will register ur phone and ur phone will be official again
Click to expand...
Click to collapse
Well, that didn't help. Because the device status was showing as 'Custom' so was not able to get OTA updates. Kies didn't help either. It downloaded the official firmware but after that there was the message that device is not recognised. Anyway, it's now solved. Thanks for your reply.
What did it show when u gave the Software update in About Phone
Sanjuujosephh said:
What did it show when u gave the Software update in About Phone
Click to expand...
Click to collapse
It said, "Your device has been modified in an un-authrized way'
Then give ur phone a factory reset and reflash it
sajidbinraheem said:
Hello gurus,
I had rooted NH3 ROM on my device. I flashed the latest NH6 (INU) ROM through Odin. But even after flashing the stock ROM, device status still shows the custom though I have lost my root permissions and recovery is also stock. Moreover, I can not switch on my wifi at all.
Please help as soon as possible.
Click to expand...
Click to collapse
hi friend do factory reset and wipe cace partion and again flash with stock firmware link :http://forum.xda-developers.com/galaxy-grand-2/general/stock-firmware-grand-2-google-drive-t2849501
after that again do the phone factory reset and wipe cache partion. i done flash with sam mobile firmware but there is no issue yet.

Issues after updating firmware

Hello guys, I am asking this for my friend, he has a GT9500 S4, he has just updated his device yesterday, while updating (before device turns on) it was stuck of updating contacs or somthing like that he can't remember exactly, it got hot so he removed the battery and waited to cool down, device started normally but wouldn't show his contacts, all it says is "Updating contacts list", phone lags a lot, doesn't recieve notification (ea from whatsapp), camera photos is not available in gallery / My Files, only screenshots and whatsapp media (photos and videos). I told him to restart his phone again, but didn't fix the problem, I told him to clear data of Contacts and Contacs storage, didn't fix the problem.
Here's the infor in about device:
Model Number: GT-i9500
Android Version: 4.3
Baseband Version: i9500JKUEML1
Kernel Version: 3.4.5-2092849 , [email protected]#1
Build Number: JSS15J.i9500XXUENA2
What should he do now ? Reset to factory settings ? or it will not work since it got stuck while installing the new firmware ?
Have him download the firmware for his device from sammobile or samsung-updates.com and flash it in download mode using Odin. That should fix his problem.
Since he is not so good in these things, I might do it for him.
Is there any chance that all this could be fixed by a factory reset ?
Where you had a bad flash, the odds aren't favorable towards a factory reset fixing this. It won't hurt to try however.
Strephon Alkhalikoi said:
Where you had a bad flash, the odds aren't favorable towards a factory reset fixing this. It won't hurt to try however.
Click to expand...
Click to collapse
ok, If i needed to flash the firmware using odin, will it do a factory reset ?
speed.light said:
ok, If i needed to flash the firmware using odin, will it do a factory reset ?
Click to expand...
Click to collapse
HI SPEED.LIGHT
You can retray to flash by odin the good firmware
I dont know if you speak about hard reset or wipe data
The risk with the hard reset ( not wipe all datas )
is lost efs (partition ) or imei
In some times
Evaluate the risk
yanis488 said:
HI SPEED.LIGHT
You can retray to flash by odin the good firmware
The risk with the hard reset ( not wipe all datas )
is lost efs (partition ) or imei
In some times
Evaluate the risk
Click to expand...
Click to collapse
How to avoid losing IMEI ?
speed.light said:
How to avoid losing IMEI ?
Click to expand...
Click to collapse
Hello man
Like mentionned up
Dont make hard reset abusively
Flash odin with laptop : portable pc
( to avoid electrical power cut etc...)
For much infos yu can tray xda research : imei & efs
Odin doesn't factory reset, so there's no risk of losing the IMEI. A factory reset doesn't touch the modem, where the IMEI is usually stored, nor does it touch the EFS partition. Thus you will be ok doing a factory reset. Nevertheless, if you can make a backup using Wanam's EFS tool, do so before starting.
Strephon Alkhalikoi said:
Odin doesn't factory reset, so there's no risk of losing the IMEI. A factory reset doesn't touch the modem, where the IMEI is usually stored, nor does it touch the EFS partition. Thus you will be ok doing a factory reset. Nevertheless, if you can make a backup using Wanam's EFS tool, do so before starting.
Click to expand...
Click to collapse
Thanks for the clear precision
Alkhalikoi
Ok sounds straightforward, I will do a backup of everything he needs then backup of EFS, then flash via odin.
It actually is pretty straightforward. Just make sure to use the mentioned tool, as it backs up the hidden partitions on the S4 that other backup tools miss.

Samsung S4 I9505 Baseband Version Unknown and IMEI Null

My I9505 is showing unknown baseband version and null IMEI, and it is not detecting sim card.
My phone was working fine (i.e. showing IMEI and baseband version were good) on Android 4.4.2 Kitkat. I manually updated it to Lollipop 5.0.1 using firmware named I9505XXUHOB7_I9505BTUHOB4_BTU.
I did this using Odin 3.09 only checked Auto Reboot and F. Reset Time. Everything went fine and device booted with Lollipop and then this problem of unknown baseband version and null imei happened.
I searched on the internet and i think it is because of corrupt EFS. Can someone guide me thoroughly on restoring EFS.
What happens when you flash Android 4.4.2 onto the device again?
As to it being a corrupt EFS folder, unless flashing the previous ROM to your device works, you may well be screwed if you didn't make a backup. However, I don't believe it to be a corrupt folder.
Strephon Alkhalikoi said:
What happens when you flash Android 4.4.2 onto the device again?
As to it being a corrupt EFS folder, unless flashing the previous ROM to your device works, you may well be screwed if you didn't make a backup. However, I don't believe it to be a corrupt folder.
Click to expand...
Click to collapse
I Didn't Try Previous ROM I will try it Tonight.
did you managed to fix this problem, cuz i'm facing the exact same one and i can't fix it!
mirosaw2 said:
did you managed to fix this problem, cuz i'm facing the exact same one and i can't fix it!
Click to expand...
Click to collapse
Nope previous ROM is not working too and Still looking for a solution
mirosaw2 said:
did you managed to fix this problem, cuz i'm facing the exact same one and i can't fix it!
Click to expand...
Click to collapse
keycastle said:
Nope previous ROM is not working too and Still looking for a solution
Click to expand...
Click to collapse
Try to flash the modem twice, first time without checking auto-reboot, power off device and reboot manualy in download, and then reflash modem a second time with auto-reboot checked.

All I want is a reliable stock ROM :(

Hi all,
very new here and to flashing ROMs etc.
Anyway, bought a 2nd hand Note 3 a couple months ago. It had a custom ROM on it and I was experiencing issues with it.
I've since (after Google taught me), managed to get a close to stock ROM on it. But sadly Im still having problems, mainly WiFi and Bluetooth not working.
Can anyone please recommend a reliable, stock or close to stock ROM?
I dont need anything fancy...I just want to be able to use standard features (mainly WiFi).
Thanks all
I've been using the music of life note5 port 5.1.1 touchwiz rom for months and that's been fine for the most part. darkera13 released a s7 6.0.1 port like 2 days ago on the samsungvn forum, it's buggy but usable, but it's second version are sure to fix the little bugs it has (battery life is bad, can't access sd in pc, other bugs that don't affect me). There is one 6.0.1 s5 port here but I haven't tried it. If you really wanna try the latest touchwiz 6.0.1 rom, wait a few days/week or so for a more stable version, otherwise I'd try one of the 5.1.1 note5 ports in here.
Flash a stock rom from sammobile or samsung-updates via Odin .
Thanks
JJEgan said:
Flash a stock rom from sammobile or samsung-updates via Odin .
Click to expand...
Click to collapse
Have tried installing a stock ROM from Samsung Updates but still no Wifi or Bluetooth. Starting to wonder if its a hardware problem. WiFi etc does work sometimes, but then goes off for days at a time.
Really frustrating.
jasongroves said:
Have tried installing a stock ROM from Samsung Updates but still no Wifi or Bluetooth. Starting to wonder if its a hardware problem. WiFi etc does work sometimes, but then goes off for days at a time.
Really frustrating.
Click to expand...
Click to collapse
Could be anything. Even hw fault... Could you be more specific about:
What custom rom you had?
Is there any chance you had deleted something from efs folder?
Can you activate wifi and doesn`t find networks or the toggle is grayed and can`t do anything?
For bluetooth, can you activate it and doesn`t find devices or the toggle is grayed and can`t do anything?
Try this from sammobile.
Thanks, Im downloading now and will test it out.
Im not 100% sure what ROM it was as I didnt install it.
I do remember something about CM12 ?
Cant activate Wifi or bluetooth at all. It will try and turn on for either but fail and then grey out temporarily.
Ive only installed a custom ROM and havent done anything with an efs folder.
Could you please check if yout imei is there:
In stock rom it is in about device -> Status
Do not post the numbers here just look if the numbers are there
V_B said:
Could you please check if yout imei is there:
In stock rom it is in about device -> Status
Do not post the numbers here just look if the numbers are there
Click to expand...
Click to collapse
Yes IMEI is definitely there.
jasongroves said:
Yes IMEI is definitely there.
Click to expand...
Click to collapse
And all other too ?
Like serial number or so
Anyways I recommend you the following:
Download official kit kat firmware xxugng1 and latest lollipop firmware for your country
Do a factory reset
Flash kit kat with odin
Do again a factory reset (just to go sure)
Reboot and do the setup
Root it with cf auto-root
(If phone takes too long to boot remove Battery and start you phone)
When phone is booted Download triangle away
Launch it and reset status and counter
Than it will ask you to reboot or boot in download mode
Choose boot in download mode
Flash latest available lollipop for your country
Factory reset
And than you should not have any problems
(Do backup before it will wipe everything in your phone)
V_B said:
And all other too ?
Like serial number or so
Click to expand...
Click to collapse
Serial number is there.
Device status says official.
Bluetooth address is unavailable.
IP address is unavailable.
Phone number is unknown.
jasongroves said:
Serial number is there.
Device status says official.
Bluetooth address is unavailable.
IP address is unavailable.
Phone number is unknown.
Click to expand...
Click to collapse
I edited my post do the steps and report again.
When after this the problems apare than my friend its hardware prblem 90% sure
Check correct IMEI.
Check correct modem s.
Check CSC.
Try another kernel
Could well be that you have the wrong IMEI .
I would be restoring my backed up EFS folder first .
Sent from my SM-N920C using XDA-Developers mobile app
jasongroves said:
Hi all,
very new here and to flashing ROMs etc.
Anyway, bought a 2nd hand Note 3 a couple months ago. It had a custom ROM on it and I was experiencing issues with it.
I've since (after Google taught me), managed to get a close to stock ROM on it. But sadly Im still having problems, mainly WiFi and Bluetooth not working.
Can anyone please recommend a reliable, stock or close to stock ROM?
I dont need anything fancy...I just want to be able to use standard features (mainly WiFi).
Thanks all
Click to expand...
Click to collapse
If you had a TWRP backup of your previous rom, you wouldn't have been in this predicament.
Try updating baseband version.
Your safest bet is to download Samsung firmwares from 4.2 - 4.4 and 5 & flash it via odin in consecutive order and check if your hardware works.
Or else it might be a faulty HW issue.
A twrp backup would not necessarily fix the issue if it was a hardware problem and it sounds like it is a hardware problem if flashing the latest stock rom does not resolve the issue.
vishnu vijay said:
If you had a TWRP backup of your previous rom, you wouldn't have been in this predicament.
Try updating baseband version.
Your safest bet is to download Samsung firmwares from 4.2 - 4.4 and 5 & flash it via odin in consecutive order and check if your hardware works.
Or else it might be a faulty HW issue.
Click to expand...
Click to collapse
I never made a back up as the phone came with a custom ROM that started playing up within days of getting the phone.
Am trying to find the earlier firmware versions to download now.
Thanks.
audit13 said:
A twrp backup would not necessarily fix the issue if it was a hardware problem and it sounds like it is a hardware problem if flashing the latest stock rom does not resolve the issue.
Click to expand...
Click to collapse
Im really hoping its not a hardware issue as according to 2 local phone repairers its not worth fixing
JJEgan said:
Check correct IMEI.
Check correct modem s.
Check CSC.
Try another kernel
Could well be that you have the wrong IMEI .
I would be restoring my backed up EFS folder first .
Sent from my SM-N920C using XDA-Developers mobile app
Click to expand...
Click to collapse
IMEI matches my phone, as does serial etc.
Whats the CSC please?
Current kernel is listed as 3.4.0-4540543.
I dont have a backed up EFS folder unfortunately.
V_B said:
And all other too ?
Like serial number or so
Anyways I recommend you the following:
Download official kit kat firmware xxugng1 and latest lollipop firmware for your country
Do a factory reset
Flash kit kat with odin
Do again a factory reset (just to go sure)
Reboot and do the setup
Root it with cf auto-root
(If phone takes too long to boot remove Battery and start you phone)
When phone is booted Download triangle away
Launch it and reset status and counter
Than it will ask you to reboot or boot in download mode
Choose boot in download mode
Flash latest available lollipop for your country
Factory reset
And than you should not have any problems
(Do backup before it will wipe everything in your phone)
Click to expand...
Click to collapse
Yes, serial etc all match.
Just looking at the baseband and the build numbers. Should they match? As mine dont.
Baseband : N9005XXUGBOJ1
Build: LRX21V.N9005XXUGBOK6
jasongroves said:
Yes, serial etc all match.
Just looking at the baseband and the build numbers. Should they match? As mine dont.
Baseband : N9005XXUGBOJ1
Build: LRX21V.N9005XXUGBOK6
Click to expand...
Click to collapse
No they should not match .
Modems/ baseband are often a different build .
Did wifi ever work properly? If not, it may not be worth fixing.
The easiest solution may be to find another phone that has a smashed screen nd swap motherboards.

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