Issues after updating firmware - Galaxy S 4 Q&A, Help & Troubleshooting

Hello guys, I am asking this for my friend, he has a GT9500 S4, he has just updated his device yesterday, while updating (before device turns on) it was stuck of updating contacs or somthing like that he can't remember exactly, it got hot so he removed the battery and waited to cool down, device started normally but wouldn't show his contacts, all it says is "Updating contacts list", phone lags a lot, doesn't recieve notification (ea from whatsapp), camera photos is not available in gallery / My Files, only screenshots and whatsapp media (photos and videos). I told him to restart his phone again, but didn't fix the problem, I told him to clear data of Contacts and Contacs storage, didn't fix the problem.
Here's the infor in about device:
Model Number: GT-i9500
Android Version: 4.3
Baseband Version: i9500JKUEML1
Kernel Version: 3.4.5-2092849 , [email protected]#1
Build Number: JSS15J.i9500XXUENA2
What should he do now ? Reset to factory settings ? or it will not work since it got stuck while installing the new firmware ?

Have him download the firmware for his device from sammobile or samsung-updates.com and flash it in download mode using Odin. That should fix his problem.

Since he is not so good in these things, I might do it for him.
Is there any chance that all this could be fixed by a factory reset ?

Where you had a bad flash, the odds aren't favorable towards a factory reset fixing this. It won't hurt to try however.

Strephon Alkhalikoi said:
Where you had a bad flash, the odds aren't favorable towards a factory reset fixing this. It won't hurt to try however.
Click to expand...
Click to collapse
ok, If i needed to flash the firmware using odin, will it do a factory reset ?

speed.light said:
ok, If i needed to flash the firmware using odin, will it do a factory reset ?
Click to expand...
Click to collapse
HI SPEED.LIGHT
You can retray to flash by odin the good firmware
I dont know if you speak about hard reset or wipe data
The risk with the hard reset ( not wipe all datas )
is lost efs (partition ) or imei
In some times
Evaluate the risk

yanis488 said:
HI SPEED.LIGHT
You can retray to flash by odin the good firmware
The risk with the hard reset ( not wipe all datas )
is lost efs (partition ) or imei
In some times
Evaluate the risk
Click to expand...
Click to collapse
How to avoid losing IMEI ?

speed.light said:
How to avoid losing IMEI ?
Click to expand...
Click to collapse
Hello man
Like mentionned up
Dont make hard reset abusively
Flash odin with laptop : portable pc
( to avoid electrical power cut etc...)
For much infos yu can tray xda research : imei & efs

Odin doesn't factory reset, so there's no risk of losing the IMEI. A factory reset doesn't touch the modem, where the IMEI is usually stored, nor does it touch the EFS partition. Thus you will be ok doing a factory reset. Nevertheless, if you can make a backup using Wanam's EFS tool, do so before starting.

Strephon Alkhalikoi said:
Odin doesn't factory reset, so there's no risk of losing the IMEI. A factory reset doesn't touch the modem, where the IMEI is usually stored, nor does it touch the EFS partition. Thus you will be ok doing a factory reset. Nevertheless, if you can make a backup using Wanam's EFS tool, do so before starting.
Click to expand...
Click to collapse
Thanks for the clear precision
Alkhalikoi

Ok sounds straightforward, I will do a backup of everything he needs then backup of EFS, then flash via odin.

It actually is pretty straightforward. Just make sure to use the mentioned tool, as it backs up the hidden partitions on the S4 that other backup tools miss.

Related

Help! IMEI issue

Hello everyone. I think I've just messed up my device really bad. And I think there's no solution. I've search everywhere to no avail.
. I have a gt i9500, I was flashing through Odin (4.2.2 OS for my country) and my computer got stuck while installing the software. After a while Odin finished flashing the software. When my phone boot up I had no signal. It took a while until I realized my IMEI changed to Unknown. What's wrong is that I deleted the internal sd card prior flashing the software, and i did not save my efs folder. (I've done this a thousand times! )
I've tried flashing the software again, restoring cm backups but I still won't get any signal! I'm wondering if there's anything u can do to get an IMEIand gget signal, any help would be awesome. I attach what I have in my current efs folder.
Thanks... I don't fell like spending $700+ dollars for a new device
plotinus said:
Hello everyone. I think I've just messed up my device really bad. And I think there's no solution. I've search everywhere to no avail.
. I have a gt i9500, I was flashing through Odin (4.2.2 OS for my country) and my computer got stuck while installing the software. After a while Odin finished flashing the software. When my phone boot up I had no signal. It took a while until I realized my IMEI changed to Unknown. What's wrong is that I deleted the internal sd card prior flashing the software, and i did not save my efs folder. (I've done this a thousand times! )
I've tried flashing the software again, restoring cm backups but I still won't get any signal! I'm wondering if there's anything u can do to get an IMEIand gget signal, any help would be awesome. I attach what I have in my current efs folder.
Thanks... I don't fell like spending $700+ dollars for a new device
Click to expand...
Click to collapse
Three questions:
What version of odin areyou using?
You were flashing 4.2.2 but, what version did you have previously?
Can you see your baseband version on settings-> about the phone?
Enviado desde mi GT-P7510 usando Tapatalk 2
Try and flash the stock firmware and do a factory reset, hopefully this helps
Sent from my Gt-i9505
thanks for the repplies, i wiped my device and i was on 4.2.1,,, however i got it working flashing the modem again, my device is working again, thanks for the asnwers

[Q] No Sound or WiFi or Calling S4 I337M

Hey I'm new to these forums but I'm having an issue with my Galaxy S4 SGH-I337M. I had 4.3 firmware on my phone and it was rooted and then I attempted to unroot with Mobile Odin, but I messed it up halfway through. It was frozen on the Samsung Galaxy S4 screen and in the corner it said:
"KERNEL IS NOT SEANDROID ENFORCING.
Set warranty bit: kernel"
I flashed a 4.2.2 rom in Odin on my computer and it started to work again but I had no WiFi, no sound and I cannot receive or send calls. It was also running very slowly. I thought that updating to 4.4.2 would help, it didn't really change anything except what it said would be. Please help as I want WiFi and sound and the ability to call people. Is there any way to return all the software on the phone to the original state it was in so that it runs faster and like it would coming out of the box?
dial *#06# if you see numbers for the imei tell me
if you dont see anything then you lost your imei so you cant use wifi or calls
RubbaBand said:
dial *#06# if you see numbers for the imei tell me
if you dont see anything then you lost your imei so you cant use wifi or calls
Click to expand...
Click to collapse
I can see the imei. It says
what firmware you used for flashing?
Skeens93 said:
Hey I'm new to these forums but I'm having an issue with my Galaxy S4 SGH-I337M. I had 4.3 firmware on my phone and it was rooted and then I attempted to unroot with Mobile Odin, but I messed it up halfway through. It was frozen on the Samsung Galaxy S4 screen and in the corner it said:
"KERNEL IS NOT SEANDROID ENFORCING.
Set warranty bit: kernel"
I flashed a 4.2.2 rom in Odin on my computer and it started to work again but I had no WiFi, no sound and I cannot receive or send calls. It was also running very slowly. I thought that updating to 4.4.2 would help, it didn't really change anything except what it said would be. Please help as I want WiFi and sound and the ability to call people. Is there any way to return all the software on the phone to the original state it was in so that it runs faster and like it would coming out of the box?
Click to expand...
Click to collapse
1. You tripped KNOX when you downgraded ur phone (KNOX:0x1 in bootloader). This mean no WARRANTY. You never will have again like in original state.
2. For recovery the sound and wifi:
- Make a backup of your internal memory.
- Make a factory reset:
Wake your Samsung Galaxy S4
Navigate to and tap on Settings.
Go to Accounts
Tap Backup & reset.
Select Factory data reset.
You will see a warning – read it and tap Reset phone.
Now tap Erase everything.
That's it.
- Shutdown ur phone and get it in DOWNLOAD MODE.
- Flash again through ODIN the firmware with android 4.4.2
Joku1981 said:
1. You tripped KNOX when you downgraded ur phone (KNOX:0x1 in bootloader). This mean no WARRANTY. You never will have again like in original state.
2. For recovery the sound and wifi:
- Make a backup of your internal memory.
- Make a factory reset:
Wake your Samsung Galaxy S4
Navigate to and tap on Settings.
Go to Accounts
Tap Backup & reset.
Select Factory data reset.
You will see a warning – read it and tap Reset phone.
Now tap Erase everything.
That's it.
- Shutdown ur phone and get it in DOWNLOAD MODE.
- Flash again through ODIN the firmware with android 4.4.2
Click to expand...
Click to collapse
1. Okay that makes sense, I just want it to run like it did when I bought it.
2. How do I make a backup of internal memory? And where do I find this firmware?
Skeens93 said:
1. Okay that makes sense, I just want it to run like it did when I bought it.
2. How do I make a backup of internal memory? And where do I find this firmware?
Click to expand...
Click to collapse
- Make a backup internal memory: Only copy all folders of your internal memory to ur pc (I dont want u lose photos, music, etc)
- For find this firmware:
1. Make a backup of ur Internal Memory
2. Make a factory reset (Settings > Accounts > Back Up and Reset > Factory Data Reset > Reset Device > Delete All/Erase Everything.)
3. Install Kies 3 program in ur pc. Conect ur phone to ur pc.
4. Kies 3 will give u the info you need for know ur correct CSC. This will be btw parenthesis close CSC. (Like in pic attached)
5. Knowing ur CSC, take a look for this firmware in Sammobile.com
6. Download and flash it with ODIN.
*EDIT: Pls delete your IMEI in the post #3 and don't post it never ever for ur security.
Joku1981 said:
- Make a backup internal memory: Only copy all folders of your internal memory to ur pc (I dont want u lose photos, music, etc)
- For find this firmware:
1. Make a backup of ur Internal Memory
2. Make a factory reset (Settings > Accounts > Back Up and Reset > Factory Data Reset > Reset Device > Delete All/Erase Everything.)
3. Install Kies 3 program in ur pc. Conect ur phone to ur pc.
4. Kies 3 will give u the info you need for know ur correct CSC. This will be btw parenthesis close CSC. (Like in pic attached)
5. Knowing ur CSC, take a look for this firmware in Sammobile.com
6. Download and flash it with ODIN.
Click to expand...
Click to collapse
How do you know this will work? Like what is the thought process here?
Skeens93 said:
How do you know this will work? Like what is the thought process here?
Click to expand...
Click to collapse
This never fails if you do the process correctly :highfive:. Ask if you need
Joku1981 said:
This never fails if you do the process correctly :highfive:. Ask if you need
Click to expand...
Click to collapse
Okay so, factory reset, download mode, flash the CORRECT FIRMWARE, and hey presto it's fixed? Also am I using the correct firmware to flash? I have a SGH-I337M with Bell (Canada). I attached a screenshot from Kies, and a screenshot of the firmware I'm downloading.
Skeens93 said:
Okay so, factory reset, download mode, flash the CORRECT FIRMWARE, and hey presto it's fixed? Also am I using the correct firmware to flash? I have a SGH-I337M with Bell (Canada). I attached a screenshot from Kies, and a screenshot of the firmware I'm downloading.
Click to expand...
Click to collapse
Yes all is correct. Only remember:
- Flash this firmware through ODIN (like in pic attached) and remember flash it one second time if you still without wifi or make calls . Tell me how it works.
Joku1981 said:
Yes all is correct. Only remember:
- Flash this firmware through ODIN (like in pic attached) and remember flash it one second time if you still without wifi or make calls . Tell me how it works.
Click to expand...
Click to collapse
It failed. What now?

S5 IMEI null and Service mode blank

Hello,
I have this problem with my phone and i don't know how to fix it, the IMEI is Null and when i enter "*#0011#" the ServiceMode is Blank !!
I tried to use GS5_EFS_Backup but it doesn't work ! Also the phoe get hot a lot, and when i put it in charge the battery level of charge is stuck in 10% always.
My phone is rooted.
Help me Please.
Thank you
Sounds like you wiped your EFS partition without backing it up first
Phone is dead if that is the case
Some people have had success backing up another S5 EFS, then restoring it to the dead phone
Otherwise, take it to a repair shop, next time backup before messing about
*Detection* said:
Sounds like you wiped your EFS partition without backing it up first
Phone is dead if that is the case
Some people have had success backing up another S5 EFS, then restoring it to the dead phone
Otherwise, take it to a repair shop, next time backup before messing about
Click to expand...
Click to collapse
Thank you Detection for your answer. So where can i find another S5 EFS, and how can i restore it.
Help me Please because i tried already to take it to a repair shop but they don't know how to fix it, that's why I wanna try to repair it myself, and i think its one of the repair shops who wiped the EFS partition without making a backup (because i give to 3 repair shops and they don't know how to fix it).
You'll need another S5, no-one here will give you their EFS backup as it is specific to their S5
A trusting friend / family member or an old 2nd hand S5 if you can find one, is your only choice
*Detection* said:
You'll need another S5, no-one here will give you their EFS backup as it is specific to their S5
A trusting friend / family member or an old 2nd hand S5 if you can find one, is your only choice
Click to expand...
Click to collapse
There is no other solution like flashing the PIT file using Odin and reinstate the stock rom or any other solution !
Nope, not if you've deleted the EFS partition - that contains the IMEI and Radios
Ok thank you, ill try to contact samsung after sales service.
Hi everybody,
I have same issue:
I needed to update SU-binaries and tapped accidentally on CWM/TWRP-Mode instead of normal. After this IMEI is null, Service Mode blank, sudden reboots and unable to install any Apps (always saying no free memory). uninstalling App causes reboot.
I have efs backup made with (PhilZ Touch) CWM, but I'm not able to fix the problem with it.
What I tried:
flashing Stock ROM + updating Bootloader in Odin
this Guide (except Samsung Tool and Terminal Emulator steps, as I can't install any App)
CWM script
I really don't know what else I can do. Does anybody have some other ideas?
Also backing up is not possible, now. EFS Professional says specified PIT file does not exist, even when I choose all partitions.
FIXED. Possible solution.
Fixed. Went to a shop to repair IMEI/EFS.
It seems there is something called "IMEI NV Generator", this should also do the magic and would have saved me some money.
samsung S5 Imei Proplem
zicozack said:
There is no other solution like flashing the PIT file using Odin and reinstate the stock rom or any other solution !
Click to expand...
Click to collapse
I have the same problem after trying to change the original IMEI>>> any help please
Please take a look here and here.

Samsung S4 I9505 Baseband Version Unknown and IMEI Null

My I9505 is showing unknown baseband version and null IMEI, and it is not detecting sim card.
My phone was working fine (i.e. showing IMEI and baseband version were good) on Android 4.4.2 Kitkat. I manually updated it to Lollipop 5.0.1 using firmware named I9505XXUHOB7_I9505BTUHOB4_BTU.
I did this using Odin 3.09 only checked Auto Reboot and F. Reset Time. Everything went fine and device booted with Lollipop and then this problem of unknown baseband version and null imei happened.
I searched on the internet and i think it is because of corrupt EFS. Can someone guide me thoroughly on restoring EFS.
What happens when you flash Android 4.4.2 onto the device again?
As to it being a corrupt EFS folder, unless flashing the previous ROM to your device works, you may well be screwed if you didn't make a backup. However, I don't believe it to be a corrupt folder.
Strephon Alkhalikoi said:
What happens when you flash Android 4.4.2 onto the device again?
As to it being a corrupt EFS folder, unless flashing the previous ROM to your device works, you may well be screwed if you didn't make a backup. However, I don't believe it to be a corrupt folder.
Click to expand...
Click to collapse
I Didn't Try Previous ROM I will try it Tonight.
did you managed to fix this problem, cuz i'm facing the exact same one and i can't fix it!
mirosaw2 said:
did you managed to fix this problem, cuz i'm facing the exact same one and i can't fix it!
Click to expand...
Click to collapse
Nope previous ROM is not working too and Still looking for a solution
mirosaw2 said:
did you managed to fix this problem, cuz i'm facing the exact same one and i can't fix it!
Click to expand...
Click to collapse
keycastle said:
Nope previous ROM is not working too and Still looking for a solution
Click to expand...
Click to collapse
Try to flash the modem twice, first time without checking auto-reboot, power off device and reboot manualy in download, and then reflash modem a second time with auto-reboot checked.

need help pls can't update my PRL or profile

i recently update my spirnt S5 to lollipop 5.0 and i can't update my PRL or profile it seys : (the PRL update could not be completed you my need to contact customer service) so please help me out
Try a factory reset and try again. If that doesnt work you can Odin completely back to stock. If you use Odin just make sure you flash the image file with your current baseband.
yes i have tried factory reset but i haven't tried go back to stock 4.4.2 witch i have the right rom and a friend of mine advised me if i return to 4.4.2 my i cause losing the IMEI or something .... please tell me if this tue
abdou royal said:
yes i have tried factory reset but i haven't tried go back to stock 4.4.2 witch i have the right rom and a friend of mine advised me if i return to 4.4.2 my i cause losing the IMEI or something .... please tell me if this tue
Click to expand...
Click to collapse
No you won't lose your IMEI by flashing back to 4.4.2
Backup your EFS partition if you're worried
*Detection* said:
No you won't lose your IMEI by flashing back to 4.4.2
Backup your EFS partition if you're worried
Click to expand...
Click to collapse
that's what i need to know thanks again :good:

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