hi
my htc touch hd has been a bit jittery for the past week. occasionally just turning itself off or having various hangups.
I have the Stock ROM on it and have not tried to do anything extra to it.
Problem is now it has gone off completely and won't come back on. Took the battery out for 15 minutes and it started briefly and went off again after the very first smart mobility screen.
any ideas?
hard reset if i can get it started or is it a more serious issue?
don
Sounds like you need a new battery.
Hi there,
i agree with stuntdouble, sounds like a hardware (battery) issue. Is your phone still under warranty? If so, HTC could maybe send you a replacement battery?
To diagnose whether it is a battery issue or not, please try the following if possible:
(1) Charge the battery to 100%.
(2) Disable from running or uninstall any 3rd party applications.
(3) Disable Bluetooth and Wi-Fi,
(4) Enable flight mode
(5) Set backlight to maximum settings.
(6) In the power management settings, uncheck any option that would set the backlight to turn off.
(7) Let phone stay idle for 1 hour and check battery capacity.
(8) If there is a loss of 40% or more, then this means that battery is faulty and needs to be replaced.
Best of luck.
My 2 cents
This should help identify if it's a battery OR hardware OR software issue
* Is your battery completely charging? (i.e the light in your power button should be green when fully charged)
* Can you access the Bootloader? If you can, will it stay there and drain the battery?
* Have you tried a complete Battery Charge Cycle?
Battery Charge Cycle (As I do it)
* Turn the device off
* Attach to charger / USB cable and charge the device until the light in the power button goes GREEN
* Remove SD Card and enter the Bootloader
* Leave the system powered on in the Bootloader running from BATTERY ONLY - the device usually does NOT charge from an external source while in Bootloader - Either way, just to be safe, disconnect all external power sources
I use the cycle every once in a while on ALL my electronic devices to ensure their batteries are being completely charged and completely discharged. It is my PERSONAL OPINION that ALL batteries suffer from a "battery memory". Google it.
(8) If there is a loss of 40% or more, then this means that battery is faulty and needs to be replaced.
Click to expand...
Click to collapse
- This is a good method of testing, however it seems the OP can't get the device to stay on at all, which is why I suggested using the bootloader. So no offence intended by posting similar steps. (I'm not a fan of cutting another man's grass LOL)
Ive been having the same problem as well.
The phone would randomly freeze or even shut off by itself and the only way to restart it would be to take out the battery and put it back in. Sometimes, it gets stuck on the "Smart Mobility" bootup screen and I have to take out the battery multiple times for it to actually boot up to the home screen.
It's been a bit finicky with the charger too. I would leave it charging for a bit and come back to find the phone either frozen or shut off completely.
I'm not sure if I'd be able to test if it were the battery if my phone gets moody and decides to shut off. How do you enter the bootloader?
thomaslchen said:
Ive been having the same problem as well.
The phone would randomly freeze or even shut off by itself and the only way to restart it would be to take out the battery and put it back in. Sometimes, it gets stuck on the "Smart Mobility" bootup screen and I have to take out the battery multiple times for it to actually boot up to the home screen.
It's been a bit finicky with the charger too. I would leave it charging for a bit and come back to find the phone either frozen or shut off completely.
I'm not sure if I'd be able to test if it were the battery if my phone gets moody and decides to shut off. How do you enter the bootloader?
Click to expand...
Click to collapse
(mine was not battery issue). The problem is corrupt file system on internal storage or memory card. After fixing the file system, I dont have this problem anymore.
how did you fix the file system? Would a hard reset fix the problem?
Take out memory card and do HR.
It should bring device to original HTC state... so yes, it should fix it.
In the meantime, you can check memory card on some PC...
Have a TMOUS purchased in May. Latest stock rom/radio. When the battery is super low it goes through the process of shutting down - but when I plug it into the charger the phone will boot instead of staying shut down and charge. Will attempt to boot then go into Sense then shut down again and do the same process all over again. The only way to stop it is to quickly power down and it will stay down and charge. In any of the situations the phone appears to be charging.
Is this a problem with the ROM/Hardware or is something going on with the battery? Have an 8GB SD card with Android (no boot loader) and thats pretty much it.
Any advice would be appreciated.
I doubt that your battery is gone bad, but there are chances, try to condition your battery
Its just a little strange that the when the supposedly dead phone is plugged into a charger it boots up without pressing the power button. Don't think thats normal. Also when plugged into a charger when the battery is "dead" or near dead it should boot up and charge. This one doesn't - it boots - shows an LED charge light and then powers down and reboots. For some reason the battery with such a low charge can't power the phone and charge at the same time.
Will attempt to do a hard reset - maybe HD2 Tweak or something else did something to the registry and try it again. Since its under warranty will request another battery and take it from there. Don't think anything is wrong with the phone's hardware because it functions flawlessly.
stim141 said:
Its just a little strange that the when the supposedly dead phone is plugged into a charger it boots up without pressing the power button. Don't think thats normal. Also when plugged into a charger when the battery is "dead" or near dead it should boot up and charge. This one doesn't - it boots - shows an LED charge light and then powers down and reboots. For some reason the battery with such a low charge can't power the phone and charge at the same time.
Will attempt to do a hard reset - maybe HD2 Tweak or something else did something to the registry and try it again. Since its under warranty will request another battery and take it from there. Don't think anything is wrong with the phone's hardware because it functions flawlessly.
Click to expand...
Click to collapse
If the battery drains and shuts off because it's out of juice, it WILL turn back on as soon as you plug it in, but it shouldn't keep rebooting after that...
Also if it's just shutting down on you in Android without warning when it's low, you need to condition your battery in Android so that it has the correct batterystats info.
No something is wrong. Ran it out of juice in WM this afternoon. Got the error message let it go. Went down and shut off. Plugged it into a car charger USB/cig adapter. Powered up go to tmobile screen/radio code then animation - rebooted did the same thing without touching it a few times then shut off - light led for charging did not appear.
Pulled battery - when charger disconnected - plugged charger - red light no reboot. Tried it again - same results with a hitch - it froze when it was charging - accessed internet explorer then it did a hard freeze - had to press reset button.
Don't know whats going on at this point - it shouldn't have done the freeze. So I'm going to experiement - pull the SD card (has Android on it) and try it again without the card. Try another card, try another charger and see - if I get the same results its either the phone or battery. When I have a charge greater than 5% there are never any problems. Only when battery level 0-1%.
stim141 said:
No something is wrong. Ran it out of juice in WM this afternoon. Got the error message let it go. Went down and shut off. Plugged it into a car charger USB/cig adapter. Powered up go to tmobile screen/radio code then animation - rebooted did the same thing without touching it a few times then shut off - light led for charging did not appear.
Pulled battery - when charger disconnected - plugged charger - red light no reboot. Tried it again - same results with a hitch - it froze when it was charging - accessed internet explorer then it did a hard freeze - had to press reset button.
Don't know whats going on at this point - it shouldn't have done the freeze. So I'm going to experiement - pull the SD card (has Android on it) and try it again without the card. Try another card, try another charger and see - if I get the same results its either the phone or battery. When I have a charge greater than 5% there are never any problems. Only when battery level 0-1%.
Click to expand...
Click to collapse
Your battery pins aren't bent are they? (The little guys on the phone side that smash down when you insert the battery)
No, they are fine. I did call T-Mobile this afternoon and spoke to a level 2 tech - they think the battery is bad. Under warranty and have to call HTC tomorrow morning.
The phone does charge and does get to 100%. Drain in Windows seems fine and uniform but it does drop quickly once I get to about 20%.
Because of the reboot issue I think one of the cells is bad. Doesn't seem to want to trickle charge when the battery is that low. Tries to reboot - but can't get enough juice to sustain itself. Should just bypass through the battery as its charging. Either its the battery or somehow the charging circuitry is bad - who knows - with a new battery if it still does it then is the phone's hardware.
Will stop using Android for a while until this gets worked out - although I prefer the browser over WM 6.5.
stim141 said:
No, they are fine. I did call T-Mobile this afternoon and spoke to a level 2 tech - they think the battery is bad. Under warranty and have to call HTC tomorrow morning.
The phone does charge and does get to 100%. Drain in Windows seems fine and uniform but it does drop quickly once I get to about 20%.
Because of the reboot issue I think one of the cells is bad. Doesn't seem to want to trickle charge when the battery is that low. Tries to reboot - but can't get enough juice to sustain itself. Should just bypass through the battery as its charging. Either its the battery or somehow the charging circuitry is bad - who knows - with a new battery if it still does it then is the phone's hardware.
Will stop using Android for a while until this gets worked out - although I prefer the browser over WM 6.5.
Click to expand...
Click to collapse
Def sounds like a battery issue then, if the pins aren't bent because that is the biggest symptom of bent pins.
Hi,I have a Android gingerbread 2.3,haspl v.3,MAGLDR113,it's second time my htc block and dont want to restart from the buton,i have remove the battery and it dosnt want to turn on ,there is no screen,the battery was charget,but the red light don't light when i plug the cabel,in my PC dont recognise usb,nothing and the phone,i try for 1 day to remove a battery,but no result,1st time when it happens it work,but for a week i can't use it,Sorry For my English,Some ideas what can i do before i took it back in the store
sounds like it could be a simple flat battery. when magldr is installed you cannot charge the phone unless android is running, so when it is off it does not charge.
if you can try another battery, or your battery in a winmo hd2, that will tell you if its teh battery.
If you have a spare usb cable (any type, doesnt have to be a hd2 micro usb cable) cut end off, bare red and black, hold red to + and black to - on teh battery for about a minute, which should give it enough power to charge.
Also check very carefully that you dont have a bent battery pin from all teh battery in/out. they bend easily.
i hava a Bat charger and charge the bat all night,and the morning it show me that bat is charget,put it on the phone,but nothing ... cant turn on
Maybe battery is dead. Do you own a volt meter an can check the voltage provided by the battery? It shoud show up about 4 volt.
---------- Post added at 08:12 PM ---------- Previous post was at 08:04 PM ----------
Maybe battery is dead. Do you own a volt meter and can check the voltage provided by the battery? It shoud show up about 4 volt.
i took the bat to my friend with devace to check the battery,and everything is OK,but the phone didn't turn on,Can i reinstal the Android ?and how can i do it
Is there a program that can connect to the phone and erase everything
To wipe the phone install the HD2 toolkit, you can download it here.
It includes every tool needed for maintaining your HD2.
Be sure to install the drivers!
Start the program and press the Task29 button, follow the instructions provided. When it's finished your HD2 will be fully wiped, so you would need to reinstall everything.
Do so by doing a MAGLDR repartition. After that choose MAGLDR update recovery to flash the Clockworkmod recovery.
Then go into the Clockworkmod recovery and flash your rom.
Now your HD2 should be fully wiped
BUT! If your PC doesn't even recognize your HD2, and you can't even get to the bootloader screen by pressing and holding both volume down and the "end call" button. Then it's probably a hardware failure.
Maxp101 said:
To wipe the phone install the HD2 toolkit, you can download it here.
It includes every tool needed for maintaining your HD2.
Be sure to install the drivers!
Start the program and press the Task29 button, follow the instructions provided. When it's finished your HD2 will be fully wiped, so you would need to reinstall everything.
Do so by doing a MAGLDR repartition. After that choose MAGLDR update recovery to flash the Clockworkmod recovery.
Then go into the Clockworkmod recovery and flash your rom.
Now your HD2 should be fully wiped
BUT! If your PC doesn't even recognize your HD2, and you can't even get to the bootloader screen by pressing and holding both volume down and the "end call" button. Then it's probably a hardware failure.
Click to expand...
Click to collapse
Magldr repartition flashes cwm so no need for the update recovery step. That's for, well the clue is in the name,,, updating the cwm version on an already partitioned instal.
Okay, thanks for clarifying that!
Didn't know it worked like that, I only use CLK.
Sent from my HD2 using xda premium
thanks for the information,but Isn't happened like I expect,I still cannot to turn the phone on,and still don't recognize USB,Battery is Full,
Everything i try:
Remove a battery for 1 night
Charge a battery with Charger for battery
Put the charge cable into phone for 1 day
try comb. with keys ( volume up/volume down/Power but.,,volume Down and power but.)but nothing happens.More idaes ??? , or maybe never will wake up this phone ???
more information for the problem
htc hd2 1024 mb with Android gingerbread 2.3,haspl v.3,MAGLDR113
Sd card 2 GB (class 3)
while I play games and watching youyube via wifi connection my charge cable was plugged in the phone,in about a 2,3 hours it freeze,i wait 1,2 minutes and after i try to power off the phone I remove the battery and pul back again and in this moment the phone never turn on.That is maybe everything I know if someone knows or give me a idea what to do,please tell me
I've seen this and similar a few times, when left on charge overnight, and upon waking the phone is totally gone. I've woken up to a fully hard reset phone myself, once, not dead but something weird happened.
Electrical surge, perhaps? Overheated circuits? Who knows.
Somehow the phone start,I have put on my router,and plug in USB all night,in the morning i remove a battery,remove a SDcard put back batery,plug usb and it go,I replace infromation from the card with onother sdcard,flash the phone. 10x for the help,maybe now everything is ok
marto9067 said:
more information for the problem
htc hd2 1024 mb with Android gingerbread 2.3,haspl v.3,MAGLDR113
Sd card 2 GB (class 3)
while I play games and watching youyube via wifi connection my charge cable was plugged in the phone,in about a 2,3 hours it freeze,i wait 1,2 minutes and after i try to power off the phone I remove the battery and pul back again and in this moment the phone never turn on.That is maybe everything I know if someone knows or give me a idea what to do,please tell me
Click to expand...
Click to collapse
I've same problem after similar conditions.
Mine is 512Mb HD2 running Andorid on SD
- while using in extreme conditions: very low network signal, hot ambience temperature, using GPS and downloading data throug 3G
- the screen freeze on image and not respond on touch neiter button
-after 2-3 minutes phone temperature became very hot and screen again on freeze
- removed battery (for power off button not responding)
- insert battery
- no power up, no green LED with AV adaptet, no USB recognized
I'll trying to charge battery but i don't have a table battery chager.
Could you please repeat me what you did, since I didn't get the first part, what did you put on your router (what kind of router please)?
I've tried using my phone with another HD2 phone's battery which is working (and which also started with my own battery?!) but my own phone wouldn't start at all with the other battery...
The battery wasn't fully charged, but did it have to be, if so how long should I charge the battery with the cut USB cable for it to be charged enough please?!
TIA
P.S. I've tried a voltmeter on my battery and it said 4.14V (should it be 4V exactly?) and should I even try the cut USB charge trick again (since I've tried another phone's working battery)?
marto9067 said:
Somehow the phone start,I have put on my router,and plug in USB all night,in the morning i remove a battery,remove a SDcard put back batery,plug usb and it go,I replace infromation from the card with onother sdcard,flash the phone. 10x for the help,maybe now everything is ok
Click to expand...
Click to collapse
dada.81 said:
Could you please repeat me what you did, since I didn't get the first part, what did you put on your router (what kind of router please)?
I've tried using my phone with another HD2 phone's battery which is working (and which also started with my own battery?!) but my own phone wouldn't start at all with the other battery...
The battery wasn't fully charged, but did it have to be, if so how long should I charge the battery with the cut USB cable for it to be charged enough please?!
TIA
P.S. I've tried a voltmeter on my battery and it said 4.14V (should it be 4V exactly?) and should I even try the cut USB charge trick again (since I've tried another phone's working battery)?
Click to expand...
Click to collapse
Ok if I understand you correctly you have tried your battery in a working HD2 and it worked. Then you tried the battery from the working HD2 in your device but your device still did not boot up. If this is correct I do not feel your battery is the problem, but still check the battery pins on your device to make sure none of them are not slightly bent and not making contact properly.
Also if you can provide more info on what you may have done to cause this or what happened when your device reached the state it is currently in. This info can help others and me help you better.
I have a similar problem.
The phone won't start, it gets to the white htc screen sometimes but quits within a fraction of a second.
This has been so since the first Android boot hung (I suspect I have not followed the steps accurately enough...). I have charged, decharged and recharged the battery using the suggested USB-cable technique, but this was of no aid so far, so it's not the battery. Pins and all's fine.
It's someone else's phone, too, so it would be rather unfortunate if I bricked it.
Are there any other common reasons for this behavior? Most tutorials rely on a PC connection, but as it does not recognize such a thing, that's a bit of a problem.
Finally the same problem here.
Battery status was about 70% and running smoothly (WinMO Custom Rom) since installed.Unlocked the Screen and tried to start programs.
The Icons were lightened up but nothing happened.Tried to softrestart...Nothing happened.
Removed and reinserted the Battery.
=> Not turning on.
-another fully charged Battery => nothing
-charging on Charger => nothing not even charging light
-plugged into (running) pc => nothing not even charging light
-5 hours in the fridge => nothing
-charging over night => nothing
Any hints ?
Thx for the goot work around here and greets from Germany !
Sebastian
PS If anyone got one to offer => contact me. Dont like those situations
Bad news!
Seems like your MB is gone...:crying:
Maybe one chance left for a JTAG attempt to a local service shop...
thats what i was afraid of
at least it happend only one hour after i made a backup
thx for the reply !
Hello,
My yotaphone had some big issues after I've changed earpiece, the actual situation is:
- With plugged battery phone is completely dead, nothing happen pressing the keys and the pc recognize it as an usb input device (no adb/fastboot support)
- If I disconnect the battery connector and then plug in the charger, phone starts a bootloop "powered by android", BUT if I plug in battery DURING bootloop the phone boots correctly to the system but battery is 0% (I bought a new battery and I'm sure that there's some charge stored) and if I disconnect charger it says battery low and tuns off
- I've noticed that if I put phone in download mode>connect battery and then disconnect charger, phone stays on and it happens also during "optimizing apps" step during the first boot after update.
Now, I'm not sure of that but I think that it's an hardware issue (like the "daemon" that reads battery amperage doesn't work anymore) but I need your help tho confirm this supposition and even some things to try before throwing away my beloved yotaphone 2
p.s. sorry for my english
My YP2 has had problems with QI-Charging and random reboots since two weeks, maybe from falling down..
Two days ago, the YP2 got very hot, the battery has blowed and the YP2 was in bootloop.
After changing the battery, the YP2 will run like new again.
problem identified!
Finally I've discovered what's wrong:
battery connector is partially broken and the central contact doesn't touch battery terminal.
anyone have an idea if I can find this connector or if I have no chances to find it?
Hello people,
I have problem with my Samsung Edge 7 and please if you can just tell me what can be a problem and on which way should I go to solve this problem I would appreciate it very much. No need for step by step solution just tell me what can I do except send it to Samsung repair shop or recycle it. I will take it apart by myself if needed but I don't have a clue which part should I look to replace or what.
So... the problem is that I manage to charge the device one day when it don't want to charge and after that I managed to turn it on. Everything was working fine, didn't try anything much just unlock screen and put it to sleep.
After that I turned it off so it don't consume battery while I would be able to backup my data. When I was able to do backup I turned it on and it powered up normal so I proceed to backup my contacts (export to SD card).
When the export finishes phone just froze and I have to turn it off with POWER + VOLUME DOWN button combo.
After that few times when I try to power it on it just froze on boot up logo and I turned it off that few times with the same button combination as before. Until it don't want to power on anymore. So I tried to put it on charger to see if anything will happen, and nothing did.
I just left it to sit on my desk and I noticed that the phone is heating but I got no reaction at all from the phone (powering on or charging)
The day after when the battery was drained obviously I managed to charge it up again but when I power it on after it got to 100% charge it froze again and there goes same procedure as before (button combination restart, no response, heating, battery dead, charging...)
So now I can't even charge it anymore and I took out SD card to check if my contacts are there at least. But nothing, that contacts vcf file is not even saved on SD card even I choose that option when exporting my contacts.
Now I don't know what else to do since my phone wont even charge or power on and I would like to backup my data at least and then I can recycle it if I must.
So please if you have a clue just tell me where can I look at what can I try to do.
Thank you in advance and have a nice day
some of sgs has these problem. The motherboard is broke, i had same problem and sent to samsung service, they changed motherboard. I guess it's related to cpu temp sensor, inside the cpu.
Thank you Ganjax for your reply. That was the thing I was afraid of. So all my data goes away with motherboard?
I will wait few more days with some replies even I find your very useful and accurate since you had the same problem.
hey I also have the same issue, putting the phone in the freezer and letting it freeze makes it so that it can turn on for only 5minutes or till when it drops back to room temperature hopefully this will be enough to get your photos back.
millkyway4 thank you for you reply.
I am not in a possibility to try your method because I disassemble my phone and striped down battery for research purposes.
Neither I think that those 5 minutes will be enough to transfer all my data but if I ever reassemble my phone I will give it a shot.
So... Considering my research and striping down the battery the things goes like this (if someone is interested in this topic):
I disassemble the phone and remove the battery. Battery is connected on motherboard by some connector that I don't know the name or type, so if someone knows I would like to know too.
Since I couldn't find positive and negative lead on that connector (because of microscopic leads) little bit down on flat cable, near the battery, I removed coating and manage to find leads and measure voltage of the battery to confirm positive and negative lead.
By the measurements I assume that battery voltage is fine (~3.7V), but when I connect it to external charger which have built in ampere meter the battery doesn't charge as other batteries and ampere meter readings vary by 100mA +/- I set up to be initial charge. In normal case when I charge batteries amperes only goes down by the time the battery charges so I find this event an anomaly.
Since that is the case I removed the chip (from which the flat cable is coming out) that is on the battery assuming that it is causing that anomaly. Leaving the battery with only positive and negative lead that I connected and also measure and put on my external charger. But the same thing happens as with chip, or what is called, on the battery.
Going further with my research I cut down flat cable from battery chip (electronics) and connect positive and negative lead, I found before, directly on my charger on which I adjust voltage on ~3.75 volts and connect the connector with flat cable back to motherboard. So you probably see what I did here but if you don't the research I want to conduct is that my external charger acts as battery for the phone and I try to power it on like that.
In this case ampere meter shows 0 since the current which is flowing trough the phone is none. After I am sure that this is the case I tried to power on my phone with connected external charger like that and my ampere meter shown a current draw of 100-200mA on the POWER button pressed but the phone doesn't turn on.
So now I need someone with a little bit better knowledge of the phone, batteries, working order and type of connections like this to tell me what did I do right and wrong so I can prove that Ganjax statement, and my assumption, that motherboard is dead is really correct.
Ganjax don't mean I don't believe you or something, I appreciate your reply, this is just for research purposes because I would like to play with this stuff and that is the things that interest me.
And if there is some "fanatic" like that to tell me what can I do next and try or point out what should I do and don't make next please leave a comment and we can discuss this matter together and find out something about this case.
Thank you all and have a nice day