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I think my speaker is defective. I made sure silent mode was not on and I turned volume up on everything. I've tested ringtone, speakerphone, and Avatar. No sound at all!!! I tried a soft reset. That did nothing. Pretty sure speaker is DOA. Is there anything else I can try?
Try a Factory Reset. Settings > Privacy > Factory Data Reset
Or go to a corp Tmo store and tell them to "Take this #@$% back and give me another one" . No but why waste your time. There is already known issues with the phone im sure that Tmo will be more then happy to swap them out.... but before you leave the store TEST IT!
umm yeah just return it..
Try a reset. If it's still not working it's broken obviously. The speaker has great sound quality compared to a lot of others..
I say even if it does work after the reset, return it. What would you do if it worked for 14 days and then died again? Pay the insurance for a new one?
Speaker is definitely broken. I bought it on Ebay, and not through T-Mobile unfortunately. Don't think they will swap it out in the store. I did buy it brand new. I just had the misfortune of getting a defective phone. Everything else works great. I actually had Avatar playing. I took the battery cover off and tapped the speaker with my finger and it all of a sudden started working for a few seconds. Seems to be some sort of short. Just my luck
Fuse8499 said:
Speaker is definitely broken. I bought it on Ebay, and not through T-Mobile unfortunately. Don't think they will swap it out in the store. I did buy it brand new. I just had the misfortune of getting a defective phone. Everything else works great. I actually had Avatar playing. I took the battery cover off and tapped the speaker with my finger and it all of a sudden started working for a few seconds. Seems to be some sort of short. Just my luck
Click to expand...
Click to collapse
As long as there is no water damage it's obviously still under warranty, and they should swap it out. Not exactly sure how that would work out with all phones being under the remorse period though (they quickly directed me back to where I bought it for an exchange).
Is there a possibility of me walking into a T-Mo store and getting it swapped out even though I didn't buy it from them? The guy shipped me a brand new factory sealed phone. It wasn't like I bought it used from him. I don't really use the external speaker often at all. My phone is ALWAYS on silent mode and I very rarely watch videos or listen to music. BUT.... It still would be nice to have if I need it.
Fuse8499 said:
Is there a possibility of me walking into a T-Mo store and getting it swapped out even though I didn't buy it from them? The guy shipped me a brand new factory sealed phone. It wasn't like I bought it used from him. I don't really use the external speaker often at all. My phone is ALWAYS on silent mode and I very rarely watch videos or listen to music. BUT.... It still would be nice to have if I need it.
Click to expand...
Click to collapse
You'd need a receipt at the very least if it wasn't bought on your account.
I contacted Samsung and they are going to fix it for free. Thank god for mfg. warranty. I don't really have a problem sending this out and waiting a couple weeks for it to come back. Still got my Nexus One
Awesome to hear, and kudos to Samsung.
I think this is worth a mention. I shipped my phone to Samsung last Tuesday. They received it on Friday. I was shocked when they e-mailed me this afternoon to tell me that they have already replaced the part and shipped it back to me today! I think it's great that they took care of this so quickly. I've had some very bad experiences with some other companies when it comes to warranty (no names mentioned). This is by far the best experience I've had. I probably should wait until I receive the phone and make sure the speaker is working before I post this. But they have kept me well informed. They gave me their diagnosis of the problem and told me that they replaced the entire part. I'm very happy with Samsung thus far!
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I have bought a slide off ebay and tmobile has replaced 2 of them already.Not sure if samsung is the same was as HTC but ya if all else fails try that out
knock on in
just knock like to the doors on back housing. i will work again. have the same issue with mine. vibrant built quality is poor.
barmanham said:
I have bought a slide off ebay and tmobile has replaced 2 of them already.Not sure if samsung is the same was as HTC but ya if all else fails try that out
Click to expand...
Click to collapse
My girl has the slide, I told her to just wait for vibrant lol. That thing is acting up all the time, she's on her third one. Always 3g issues, texts wont send, etc. I've had that before, but its all behind now with the vibrant lol. Not to mention it is way faster.
Sent from my SGH-T959 using XDA App
zuru007 said:
just knock like to the doors on back housing. i will work again. have the same issue with mine. vibrant built quality is poor.
Click to expand...
Click to collapse
That should not be a solution at all after paying $200 - $500 on a device you should have all parts working. "Knocking" on it is ridiculous.
The vibrant is not the highest build quality but I certainly wouldn't call it poor. Defects happen all the time every company has defects. Samsung replaced it for him. All is well.
Well considering price I think its poor. For example volume button is also loose it rattles all the time, and I would prefer they make it from metal but then it wouldn't be so light. Otherwise its a great phone.can't wait for froyo.
Sent from my SGH-T959 using XDA App
the phone isn't perfect and everyone knows that. some are manufactured badly, no different than any other phone company on the planet. That's why we have the warranty. It's a year both on the phone and the battery. Note the latter.
I've actually been pleased with the build quality... to each their own. I can't think of another phone I owned and thought, Wow, this is so much better built than my Vibrant. Ha
Hello there
I opened up my new nexus in hopes of fixing the issue of its speaker. Its top speaker doesnot work. It is 32 GB version. I didnot realise it until I read the manual by chance and found out that it has two speakers. One on top (not working for me) and one on bottom.
Its easy to open. Just put your nail between the gap you see between the behind lid and screen and move your nail all the way around the circumference and it will slowly come out. DONOT PULL IT OR YANK IT. Just be easy about it.
After opening, I tried pressing the speaker connections and moved it a bit and nothing happened
All the wires were fixed and all the parts seemed fine.
I wish I could return it and get a new one but I got it from US (Best Buy) and shipped it to the UK.
I am sure this is a hardware issue and I am not happy with Asus with its make. Quality check should have been much better for these devices !
I hope people might find it easy to open if they like to. One interesting fact is Asus hasnot said anything about opening the lid of Nexus so you are good to go!
EDIT
The Teardown by Ifixit
http://www.ifixit.com/Teardown/Nexus+7+2nd+Generation+Teardown/16072/1
Can anyone tell me what exactly can i do to see if it is speakers problem or wiring flux ?
EDIT 2 : FIXED
Well, I ended up fixing it without doing really anything. Someone told me it could be flux and I checked later the both speakers were fine but one was not working. This meant that there was some problem with my wiring and maybe flux. I was worried that maybe if I open it myself again, I might not able to return it for claim as ASUS had referred me to their official distributor after I gave feedback to Asustek.
So I just did some heavy gaming which made my Nexus a bit hot and I waited for a while and when I turned on the speakers again while playing music (they were off while playing game), they started to work just fine. However, I tried heavy gaming before too when I got it in August but I think you need to be a bit patient. I am very grateful for everyone who chipped in to help.
Hnk1 said:
Hello there
I opened up my new nexus in hopes of fixing the issue of its speaker. Its top speaker doesnot work. It is 32 GB version. I didnot realise it until I read the manual by chance and found out that it has two speakers. One on top (not working for me) and one on bottom.
Its easy to open. Just put your nail between the gap you see between the behind lid and screen and move your nail all the way around the circumference and it will slowly come out. DONOT PULL IT OR YANK IT. Just be easy about it.
After opening, I tried pressing the speaker connections and moved it a bit and nothing happened
All the wires were fixed and all the parts seemed fine.
I wish I could return it and get a new one but I got it from US (Best Buy) and shipped it to the UK.
I am sure this is a hardware issue and I am not happy with Asus with its make. Quality check should have been much better for these devices !
I hope people might find it easy to open if they like to. One interesting fact is Asus hasnot said anything about opening the lid of Nexus so you are good to go!
Click to expand...
Click to collapse
Sorry to hear that. My only advice is to avoid being an early adopter when QC is a low priority for all these large tech companies, especially when you have to order one from overseas. I hope you have a friend that can help you or another way to return it.
OJ in Compton said:
Sorry to hear that. My only advice is to avoid being an early adopter when QC is a low priority for all these large tech companies, especially when you have to order one from overseas. I hope you have a friend that can help you or another way to return it.
Click to expand...
Click to collapse
Thank you so much for your concern mate. I know you talk wisdom here but I guess its fine. Its just speakers which I rarely use. I prefer headphones and that won't be a problem,however, I paid good money for it so I would have loved to get a full working piece. I will ask a friend n see what happens but then she be staying in States from September till November
I will check with local stores and Asus n see what happens.
That's too bad bro. Maybe contact a tablet/phone shop that fixes things. Maybe they can order you the part and you can install it or have them do it. I know it's not the ideal option but this way you can keep your device with you. If they can't order it now I'm sure that the speaker replacement parts will be out soon. Cheers
>^.^< Sent from meow HTC One which is like catnip to me atm
You have international warranty.
Where are you located? . U don't need to send it back to USA.
Just wondering. Is the connection the same on both speakers? Is it possible to swap them to see if the header or the speaker is the issue? If its just a speaker you might be able to order a new one?
Sent from my Nexus 7 using Tapatalk 4
highfigh said:
Just wondering. Is the connection the same on both speakers? Is it possible to swap them to see if the header or the speaker is the issue? If its just a speaker you might be able to order a new one?
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
I believe the speakers are soldered in and not unplugable, the asus N7 2013 uses a poly prophelyene. silicone type of speaker. their really really durable. one I opened before exchange looked like it had too much flux on the braided terminals, if you have a soler iron handy. say around 25 watts or less, reheat the wires a little, this should rebond them and clear some of the excess flux. the problem is when they mass solder these things the wires bond but the flux is so much it dosent burn off and the wire looks bonded but never carries a connection. I bet if you reheated those wires it would be fixed, another way to test just get a spare speaker like a junk headset. from the dollar srore, strip the wire and touch the pos and negative aka earth in uk speak. terminals to the speaker terminals if you get sound you know its a bad connection. You should have a warranty since asus is a international company as said. lastly, don't you have a future shop or bestbuy in the UK?
Thank you all of you mates for your help and suggestions.
DowntownJeffBrown said:
That's too bad bro. Maybe contact a tablet/phone shop that fixes things. Maybe they can order you the part and you can install it or have them do it. I know it's not the ideal option but this way you can keep your device with you. If they can't order it now I'm sure that the speaker replacement parts will be out soon. Cheers
>^.^< Sent from meow HTC One which is like catnip to me atm
Click to expand...
Click to collapse
I had a bad experience with repair techs and they already screwed my phones in the past. I am not taking the risk again. Moreover, I am not thinking about installing them myself. It's just risky and it will void my warranty. I have a year so I want to keep my options opened.
swisstourist said:
You have international warranty.
Where are you located? . U don't need to send it back to USA.
Click to expand...
Click to collapse
Yes, I am looking for distributors and warranty claim centres in the UK and I have found few. I will call them on Monday and I will see what I can do with that.
highfigh said:
Just wondering. Is the connection the same on both speakers? Is it possible to swap them to see if the header or the speaker is the issue? If its just a speaker you might be able to order a new one?
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
No, the speakers are fixed and they are not interchangeable either. Both of them have different shape and it just is sad that I couldnot realise it before that it wasnot the full volume I am hearing. I didnot expect the sound problem at all or I would have claimed it then and there.
kpa2727 said:
I believe the speakers are soldered in and not unplugable, the asus N7 2013 uses a poly prophelyene. silicone type of speaker. their really really durable. one I opened before exchange looked like it had too much flux on the braided terminals, if you have a soler iron handy. say around 25 watts or less, reheat the wires a little, this should rebond them and clear some of the excess flux. the problem is when they mass solder these things the wires bond but the flux is so much it dosent burn off and the wire looks bonded but never carries a connection. I bet if you reheated those wires it would be fixed, another way to test just get a spare speaker like a junk headset. from the dollar srore, strip the wire and touch the pos and negative aka earth in uk speak. terminals to the speaker terminals if you get sound you know its a bad connection. You should have a warranty since asus is a international company as said. lastly, don't you have a future shop or bestbuy in the UK?
Click to expand...
Click to collapse
You are very right about the speakers being soldered. I am just being tentative about doing anything about it right now. I just got it a two days ago. I know I have a year before the warranty expires so I think it would not be that bad to wait a bit and use it. The reason is that I know I can not get the new Nexus for a while so just wait till it's available in the local market and then I might do something about it too myself. We do have bestbuy here.
Suppose Asus doesnot do anything for me, which is highly unlikely, then I might open it up once again and try to reheat the wires.
By the way, do you know where exactly would I heat it ? Any specific location?
Cheers once again
I had similar problem when I got my nexus (2012) 7. Imported from us to hong Kong.
Asus honored the warranty (i didn't tell them I got it in the us) when it finally was released in hong Kong.
So, if you don't want to take it back, you can wait till it is released in uk.
Sent from my GT-N7105 using xda app-developers app
Well i sent copy of receipt to Europe(requested on their website ) . And they honor the warranty without any questions. Put in original box (purchased In usa) and 10 days later they fix it. changed screen and fix the speakers.
They even paid for stamps, 2 ways.
Now I have a good working tablet.
yatbond said:
I had similar problem when I got my nexus (2012) 7. Imported from us to hong Kong.
Asus honored the warranty (i didn't tell them I got it in the us) when it finally was released in hong Kong.
So, if you don't want to take it back, you can wait till it is released in uk.
Sent from my GT-N7105 using xda app-developers app
Click to expand...
Click to collapse
swisstourist said:
Well i sent copy of receipt to Europe(requested on their website ) . And they honor the warranty without any questions. Put in original box (purchased In usa) and 10 days later they fix it. changed screen and fix the speakers.
They even paid for stamps, 2 ways.
Now I have a good working tablet.
Click to expand...
Click to collapse
Well that is very promising. Thank you so much both of you. I wouldnot open it myself or anything now. Use it until it is released here and then I will claim for warranty.
Hnk1 said:
Thank you all of you mates for your help and suggestions.
No, the speakers are fixed and they are not interchangeable either. Both of them have different shape and it just is sad that I couldnot realise it before that it wasnot the full volume I am hearing. I didnot expect the sound problem at all or I would have claimed it then and there.
Click to expand...
Click to collapse
https://www.youtube.com/watch?v=BUT6bZdITo8&feature=youtube_gdata_player
That's a good tear down video. If you watch you can see him remove the speakers. You have to pull a small 2 wire clip off for each speaker. They look the same for top and bottom. Personally if it were me I would test the speakers before I got the soldering iron out.
Sent from my Nexus 7 using Tapatalk 4
highfigh said:
https://www.youtube.com/watch?v=BUT6bZdITo8&feature=youtube_gdata_player
That's a good tear down video. If you watch you can see him remove the speakers. You have to pull a small 2 wire clip off for each speaker. They look the same for top and bottom. Personally if it were me I would test the speakers before I got the soldering iron out.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
Thanks alot mate. I will check them and update you
highfigh said:
https://www.youtube.com/watch?v=BUT6bZdITo8&feature=youtube_gdata_player
That's a good tear down video. If you watch you can see him remove the speakers. You have to pull a small 2 wire clip off for each speaker. They look the same for top and bottom. Personally if it were me I would test the speakers before I got the soldering iron out.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
swisstourist said:
Well i sent copy of receipt to Europe(requested on their website ) . And they honor the warranty without any questions. Put in original box (purchased In usa) and 10 days later they fix it. changed screen and fix the speakers.
They even paid for stamps, 2 ways.
Now I have a good working tablet.
Click to expand...
Click to collapse
DowntownJeffBrown said:
That's too bad bro. Maybe contact a tablet/phone shop that fixes things. Maybe they can order you the part and you can install it or have them do it. I know it's not the ideal option but this way you can keep your device with you. If they can't order it now I'm sure that the speaker replacement parts will be out soon. Cheers
>^.^< Sent from meow HTC One which is like catnip to me atm
Click to expand...
Click to collapse
highfigh said:
Just wondering. Is the connection the same on both speakers? Is it possible to swap them to see if the header or the speaker is the issue? If its just a speaker you might be able to order a new one?
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
yatbond said:
I had similar problem when I got my nexus (2012) 7. Imported from us to hong Kong.
Asus honored the warranty (i didn't tell them I got it in the us) when it finally was released in hong Kong.
So, if you don't want to take it back, you can wait till it is released in uk.
Sent from my GT-N7105 using xda app-developers app
Click to expand...
Click to collapse
kpa2727 said:
I believe the speakers are soldered in and not unplugable, the asus N7 2013 uses a poly prophelyene. silicone type of speaker. their really really durable. one I opened before exchange looked like it had too much flux on the braided terminals, if you have a soler iron handy. say around 25 watts or less, reheat the wires a little, this should rebond them and clear some of the excess flux. the problem is when they mass solder these things the wires bond but the flux is so much it dosent burn off and the wire looks bonded but never carries a connection. I bet if you reheated those wires it would be fixed, another way to test just get a spare speaker like a junk headset. from the dollar srore, strip the wire and touch the pos and negative aka earth in uk speak. terminals to the speaker terminals if you get sound you know its a bad connection. You should have a warranty since asus is a international company as said. lastly, don't you have a future shop or bestbuy in the UK?
Click to expand...
Click to collapse
Thank you all for your help and advice . All advice given to me is very much appreciated.
I ended up fixing it myself. The best part is that I do not had to give it to ASUS distributor even for warranty claim. However, when I contacted Asus they gave me full assurance on doing best for me and referred me to their distributor in my city when I told them I do not wish to ship it.
Well, it turned out the both speakers were fine and it only need some heat to work flawlessly. Some heavy gaming did that I am not sure it it happened today after playing shadowgun for about half an hour or sometime back with Asphalt 8 or maybe Nova 3
It heats up quickly if you are doing heavy gaming and that just made the circuit just fine.
Speaker not working, my advice, do some heavy gaming and be patient for a while
I tried this trick back in August but it didnot help then and later I had been busy with my exams and now just back on gaming
I got my 6p replaced. How can I tell if it's a new device or a used device. It came in packaging just like a new device. I've never got a replacement Fromm Google before so I'm not sure what their protocol is for packaging a used or refurbished device. Thanks to anyone who may help
Since the 6P is basically brand new to market, I would image the RMA phones are brand new phones, not refurbs.
treIII said:
I got my 6p replaced. How can I tell if it's a new device or a used device. It came in packaging just like a new device. I've never got a replacement Fromm Google before so I'm not sure what their protocol is for packaging a used or refurbished device. Thanks to anyone who may help
Click to expand...
Click to collapse
ripv2 said:
Since the 6P is basically brand new to market, I would image the RMA phones are brand new phones, not refurbs.
Click to expand...
Click to collapse
But how would I know? I want to know for sure. But thanks.
I guess by simply asking support directly, they would tell you whether they are brand new phones or refurbs. Other than doing that, I don't specifically know.
treIII said:
But how would I know? I want to know for sure. But thanks.
Click to expand...
Click to collapse
ripv2 said:
I guess by simply asking support directly, they would tell you whether they are brand new phones or refurbs. Other than doing that, I don't specifically know.
Click to expand...
Click to collapse
I asked before they sent the phone. They said it would be a refurbished. But it came in new packaging that's what is puzzling me. So if someone had replaced their 6p I thought maybe they'd be able to chime in. Thanks
Out of curiosity what made you RMA the phone to begin with?
Unfortunately, it is most likely refurbished, especially because they actually told you that!
They are cleaned, fixed and repackaged to look like new but I'm sure they are not. The RMAs seem to ship from a different location (my new phone shipped from Mira Loma, CA very close to where I live but my two RMAs shipped from Illinois). I received 2 replacements, the original had a yellow screen (but I wish I'd just kept it), first RMA device I got actually had a fingerprint on the screen and a scratch on the bezel and the radio was all jacked up (couldn't make calls). The second RMA was much better but still not perfect (has a scratch or abraision on the glass/plastic surround between the metal body and the display). I ended up keeping the second one and just using a case with it.
Sort of pisses me off that they would send a defective device to begin with then replace with a refurb. Didn't I pay for a brand new working device?
bigdave79 said:
Unfortunately, it is most likely refurbished, especially because they actually told you that!
They are cleaned, fixed and repackaged to look like new but I'm sure they are not. The RMAs seem to ship from a different location (my new phone shipped from Mira Loma, CA very close to where I live but my two RMAs shipped from Illinois). I received 2 replacements, the original had a yellow screen (but I wish I'd just kept it), first RMA device I got actually had a fingerprint on the screen and a scratch on the bezel and the radio was all jacked up (couldn't make calls). The second RMA was much better but still not perfect (has a scratch or abraision on the glass/plastic surround between the metal body and the display). I ended up keeping the second one and just using a case with it.
Sort of pisses me off that they would send a defective device to begin with then replace with a refurb. Didn't I pay for a brand new working device?
Click to expand...
Click to collapse
Well that's not good. I got my phone Monday that I ordered on Dec 28th and it shipped from Illinois. They wouldn't dare sell a RMA'ed phone as new would they? I'd be pissed because my display has pretty bad viewing angles, but the color is outstanding now that I calibrated it on Franco's kernel with auditiur.
It looks brand new and was packed as such. Doesn't have a blemish on it. Who knows.
Sent from my Nexus 6P using Tapatalk
So the way to tell is when you went to order your replacement, it says on the order page if the phone will be refurbished or not. This is how it was with the nexus 6. Normally, the first year the phone is it, google only uses new phones as replacements. After the year when they get s build up of refurbs, they start to use those.
This is what I have gathered from all the replacements I and several others have done on devices dating back to the n4.
treIII said:
But how would I know? I want to know for sure. But thanks.
Click to expand...
Click to collapse
If they told you it would be a refurbished phone why would you question it?
Sent from a 128th Legion Stormtrooper 6P
[hfm] said:
If they told you it would be a refurbished phone why would you question it?
Sent from a 128th Legion Stormtrooper 6P
Click to expand...
Click to collapse
Because it came in new packaging. Also I spoke to a Google supervisor today and they are not and will not send anyone a refurbished phone until after one year of the purchase date. I sent back the phone they sent me as I thought something was wrong with my camera. Turned out the phone I received took pictures identical to what I have. This camera isn't as good in low light as the hype on the internet and for some reason and its noted on the web my son's 5x takes better pictures. Hands down. This has been tested against 3 nexus 6ps. Though I must say there has only been his 5x to compare them to. There are certain low light though not close to dark situations in my home that this phone struggles with color, and noise that puzzles me. My son's 5x does not. Colors are true to life and the noise is much lower with his 5 x. And this is verified by putting the pictures on a computer and checking them. This is my favorite phone of all time and takes excellent photos. If a person uses what controls the camera app has to decide whether to flash or use hdr etc.. then pictures can be a lot better than just using hdr automatic though it does well 90% of the time. Love my 6p.
treIII said:
Because it came in new packaging. Also I spoke to a Google supervisor today and they are not and will not send anyone a refurbished phone until after one year of the purchase date. I sent back the phone they sent me as I thought something was wrong with my camera. Turned out the phone I received took pictures identical to what I have. This camera isn't as good in low light as the hype on the internet and for some reason and its noted on the web my son's 5x takes better pictures. Hands down. This has been tested against 3 nexus 6ps. Though I must say there has only been his 5x to compare them to. There are certain low light though not close to dark situations in my home that this phone struggles with color, and noise that puzzles me. My son's 5x does not. Colors are true to life and the noise is much lower with his 5 x. And this is verified by putting the pictures on a computer and checking them. This is my favorite phone of all time and takes excellent photos. If a person uses what controls the camera app has to decide whether to flash or use hdr etc.. then pictures can be a lot better than just using hdr automatic though it does well 90% of the time. Love my 6p.
Click to expand...
Click to collapse
This is exactly what I just said
Has anyone done this? They have finally agreed to fix my battery issues and it resets network a couple times a day. It's going to the repair facility in Texas. Anyone have any issues or anything like that through the Texas facility? My device looks like new, no scratches and some very thin scratches near the charging port from always plugging in the device...
lotreaglesfan said:
Has anyone done this? They have finally agreed to fix my battery issues and it resets network a couple times a day. It's going to the repair facility in Texas. Anyone have any issues or anything like that through the Texas facility? My device looks like new, no scratches and some very thin scratches near the charging port from always plugging in the device...
Click to expand...
Click to collapse
Hopefully you will get back the same phone. Many people who RMAd their phones with Huawei reported that they got refurbs back, sometimes in poor condition compared to the phones they sent in.
jhs39 said:
Hopefully you will get back the same phone. Many people who RMAd their phones with Huawei reported that they got refurbs back, sometimes in poor condition compared to the phones they sent in.
Click to expand...
Click to collapse
Well the person on the phone said that if they could not repair my device, they would replace it with a new one.
Unfortunately for you you didn't get it from Google which means rmas are worse and are harder to get a replacement. I rma'd my phone about 2 weeks ago and they sent me a brand new one before I even sent back the defective one.
My phone came back either brand new or my same phone. Could not tell as mine looked brand new also. Different serial number though.
Sent from my Nexus 6P using XDA-Developers Legacy app
This is now my 3rd replacement which is due tomorrow, the first had charging issues, the second crashing apps and charging issues, the third after about 7 days use this horrible bright white line just appeared on the screen out of nowhere today, i'm now expecting my fourth replacement tomorrow, i'm about to give up on the XL if this next one isn't right, I've never had to send a new phone back at all, here's some examples.
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
Ady1976 said:
This is now my 3rd replacement which is due tomorrow, the first had charging issues, the second crashing apps and charging issues, the third after about 7 days use this horrible bright white line just appeared on the screen out of nowhere today, i'm now expecting my fourth replacement tomorrow, i'm about to give up on the XL if this next one isn't right, I've never had to send a new phone back at all, here's some examples.
Click to expand...
Click to collapse
That's a bummer. I had issues with my Nexus 6P and Google was very good about making sure things were right. Even after two years they gave me a full refund.
Fortunately, I haven't had any problems with my Pixel XL 2
browniegirl said:
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
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I'm starting to lose hope, even if i did get what seemed to be a good one that lasted a few months who knows when these lines might appear again out of nowhere, I really didn't want to have to deal with this constant rma cycle, I'm wasting so much time keep setting a new device up it's demoralising.
jasondowning85 said:
That's a bummer. I had issues with my Nexus 6P and Google was very good about making sure things were right. Even after two years they gave me a full refund.
Fortunately, I haven't had any problems with my Pixel XL 2
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That's one device i never had an issue with the 6p loved it, Google do seem to be dealing effectively by keep sending me a new one but if they run out of stock and i still can't get a fault free device I'm going to have to ask for a refund
Ady1976 said:
That's one device i never had an issue with the 6p loved it, Google do seem to be dealing effectively by keep sending me a new one but if they run out of stock and i still can't get a fault free device I'm going to have to ask for a refund
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Are they sending you refurb units or new? If refurbs, I would demand a new one. It's a $1,000 phone and no more than 6 months old?
jasondowning85 said:
Are they sending you refurb units or new? If refurbs, I would demand a new one. It's a $1,000 phone and no more than 6 months old?
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it's a new one they're sending, i'm concerned as to what is the time frame I've got before I can say just give me a full refund as it's not fit for use ?
browniegirl said:
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
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Phone 7 here but it is perfect months in now!
Ady1976 said:
it's a new one they're sending, i'm concerned as to what is the time frame I've got before I can say just give me a full refund as it's not fit for use ?
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It depends upon the area, if they have refurbs your getting a refurb. Even the new is a "new" in a refurb box. Also, they won't give you a refund.
Sent from my SM-G965U using Tapatalk
I can't believe so many people have had to swap so many times. I'm 5 months in with phone #1 and no issues at all.
browniegirl said:
It depends upon the area, if they have refurbs your getting a refurb. Even the new is a "new" in a refurb box. Also, they won't give you a refund.
Sent from my SM-G965U using Tapatalk
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No these are brand new sealed, I'm in the uk, they said it's not a service centre repair or refurb as it was purchased from the Google store, incidentally the first 2 i had over the course since nov when i pre ordered none of them had any issues with the screen, just this later batch of mine which was manufactured on the 16th nov shipped on the 20th.
jimv1983 said:
I can't believe so many people have had to swap so many times. I'm 5 months in with phone #1 and no issues at all.
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I'll be honest mate I've never had to rma a single phone I've purchased over the last 10 years + this is a first, I've been unlucky it seems, although it also seems I'm not alone.
Just to update on this I watched this video https://youtu.be/upLTjUzrRxw a similar issue to him excep he didn't have the line until he pressed a certain part of the screen, I've now been able to remove the line by pressing a certain part of the screen near the bottom near the home button, it has now vanished, i can get it to reappear briefly by pressing the screen again in a certain area, but now it's off, I've told Google if it arrives back to them like this don't think there is nothing wrong with it, there must be some short or damaged connection behind the screen somewhere, I'm still keeping the new one which arrives today.
Facing the same issue
Even I had this experience. But in my case the bright white line was on the left of the phone. I'll let you know that my phone's screen has been cracked since the last 9 months and it had been working perfectly fine until one afternoon when I kept it in my bag and it had the thick line on it. I cannot diagnose if it's a software or hardware issue. I'm going for a screen replacement. But in the meantime can anyone help me to know if it is a software or hardware issue?
Namanv said:
Even I had this experience. But in my case the bright white line was on the left of the phone. I'll let you know that my phone's screen has been cracked since the last 9 months and it had been working perfectly fine until one afternoon when I kept it in my bag and it had the thick line on it. I cannot diagnose if it's a software or hardware issue. I'm going for a screen replacement. But in the meantime can anyone help me to know if it is a software or hardware issue?
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My replacement which I've had for nearly a year now is perfect and defect free, whites are white like they should be and no hardware defects, I'm sorry to say it sounds like a hardware issue, if you can firmly press all parts if the screen and sometimes it disappears it's a connection issue but it's very difficult to pin point where the exact loose connection is, if your getting a new and digitizer that may remove the issue.
I can press all parts of the screen perfectly..even where the line is located. Thats what made me think that it is a software bug. Also the line is far brighter than even the highest brightness settings on the phone. I'll have it replaced and I will respond here soon
Namanv said:
I can press all parts of the screen perfectly..even where the line is located. Thats what made me think that it is a software bug. Also the line is far brighter than even the highest brightness settings on the phone. I'll have it replaced and I will respond here soon
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Yes that's how mine was the line was extremely bright like that pixel line was on full brightness, no problem, loving the pixel 2 xl my best phone so far, will upgrade to the 4 xl if they get rid of that fugly notch on the 3 xl, Good luck with your screen mate.