I am really sorry for post duplicated, but I have only 5 days to return this phone which I absolutely love.
However this Internet issue is really bothering me.
I just bought my Mate 8 with build number NXT-L29C636B103, but I have been experiencing mobile data issues with my T-mobile carrier that only when I get 4G symbol, I can go online. Whenever I am getting either 3G or H+, I can not connect to internet at all.
I have tried my wife's T-mobile phone, at the same location, her phone will get 4G LTE, my phone will have 4G, whenever she is getting 4G, I am getting H+ or 3G, which I can not go online anymore but on her phone, it still works.
Is is because of the version of the Mate 8 I am getting or the setting is wrong, please help!!!!
Probably wrong settings. Check your apn. And also make sure your phone isn't set up to just LTE only in the phones hidden menu
Update the software also and then check access point settings and set manually.
I check the updater, but there is no new update at all.
About the APN, I have copied exactly the same setting as my wife's S6, but still this issue.
Basically, whenever I am getting 4G above the bar, I can go online, no problem at all. But whenever it comes 3G or H+, my internet completely dropped!
I don't have that problem on T-Mobile with the NXT-AL10. I can be on one bar of HSPA and go online. There are two things possible. You have a bad phone with a bad radio or T-Mobile is doing work in your area and that's why you have no internet on anything other than 4G. T-Mobile was like that in my area two years ago until they upgraded. I would think it's the service. Try turning off VOLTE and LTE Cat 6 CA and turn on Data Roaming and see if that fixes it.
ajsmsg78 said:
I don't have that problem on T-Mobile with the NXT-AL10. I can be on one bar of HSPA and go online. There are two things possible. You have a bad phone with a bad radio or T-Mobile is doing work in your area and that's why you have no internet on anything other than 4G. T-Mobile was like that in my area two years ago until they upgraded. I would think it's the service. Try turning off VOLTE and LTE Cat 6 CA and turn on Data Roaming and see if that fixes it.
Click to expand...
Click to collapse
I was actually trying to help out on this issue, on another forum as well. One thing we discovered is that the settings for LTE Cat 6 CA are not on the L29 model.
Dumb question but you aren't using a metal case are you? Any aluminum case will degrade wifi and LTE to the point where it might switch over to HSPA+ due to poor LTE reception.
ilovejdmtoy said:
I am really sorry for post duplicated, but I have only 5 days to return this phone which I absolutely love.
However this Internet issue is really bothering me.
I just bought my Mate 8 with build number NXT-L29C636B103, but I have been experiencing mobile data issues with my T-mobile carrier that only when I get 4G symbol, I can go online. Whenever I am getting either 3G or H+, I can not connect to internet at all.
I have tried my wife's T-mobile phone, at the same location, her phone will get 4G LTE, my phone will have 4G, whenever she is getting 4G, I am getting H+ or 3G, which I can not go online anymore but on her phone, it still works.
Is is because of the version of the Mate 8 I am getting or the setting is wrong, please help!!!!
Click to expand...
Click to collapse
I have the same exact problem! Im on metro which is tmobile. Have you found a solution?
ajsmsg78 said:
I don't have that problem on T-Mobile with the NXT-AL10. I can be on one bar of HSPA and go online. There are two things possible. You have a bad phone with a bad radio or T-Mobile is doing work in your area and that's why you have no internet on anything other than 4G. T-Mobile was like that in my area two years ago until they upgraded. I would think it's the service. Try turning off VOLTE and LTE Cat 6 CA and turn on Data Roaming and see if that fixes it.
Click to expand...
Click to collapse
I have the L29 model. On T-Mobile, I was getting 3 mbps down and 1.6 mbps up. So I tweaked it around and enabled Data Roaming. Now I am getting 15 down and 9 up. Much more reasonable.
Recently had a similar issue. I copied over the apn from a tmobile device and that was the issue.
Try the 2 apn setup that should be default when you reset apn.
https://goo.gl/photos/a1v3v7K9sKbqBE1C8
I have T-Mobile and it works fast but do yours say "4G" instead of LTE too?
Sent from my HUAWEI NXT-L29 using XDA-Developers mobile app
Any updates on this issue? I'm still getting extremely slow mobile data speeds.
Related
how do access the Internet settings such as change dns serer address
I don't see the DNS anywhere but there are a lot of options if you go to the Browser->Menu->More->Settings
Anyone else have a G1 with no internet connection?
I got mine the morning of the 22nd, and since then I've not been able to access the internet by either means of Edge or 3G. I also live in a very good 3G coverage area. Anyone else having this issue?
I called T-mobile, they escalated it up to engineering and told me they are working on it. Was told I'd more than likely get called back today, and i didn't... Seems everyone I know has no issues with the net and their new G1's.. Anyone here having this problem?
I'm liking the phone OK, but for the 349.99 and 30 bucks tax (I wasn't eligible for the upgrade)and 4 hours in line... I'd like the internet to work out of the box. .
Half tempted to get the Touch Pro, since it appears to be at a local best buy...
I had a HTC diamond touch with WM6.1 same processor pretty much a kickass phone and I can tell a big different when it comes to internet speed.I don't live in a 3G area but the G1 browser is faster than Mobile Internet Explorer and Opera.Mine started working out of the box.
If I were you I would go to your Tmo store and ask and think about the other phone....it's gonna be more expensive too.
See ya.
I did for the 22nd
the chick put the g1 data plan on the wrong line, so I got no joy till I called and had it fixed then waited 8hours for the setting to change...
but now all is well
bhang
Does anyone else's EDGE randomly go off and on? And not the no-service so no-edge thing, i mean i'll be in the same position and it will randomly disappear and reappear...other times it just doesn't connect.
another thing PLEASE HELP WITH...
i have cincinnati bell and they recently rolled out Dual-band WCDMA 1700/2100 network.
is this NOT the same as t-mobiles? i partially bought this phone because it would work with cinci bell because they were both on the 1700/2100 band, but apparently not because i can't get 3g signal...well i've seen it flash 3g before for like 1 second but then it goes away.
any suggestions? i also have mms troubles but thats another thing i'll worry about after fixing my current problems.
I'd guess you need to change the APN settings. Google "g1 att apn" and you should get plenty of instructions for AT&T. Just modify them to work with Cincinnati Bell. And yes, Cincinnati Bell is using the same 1700/2100 AWS-1 T-mo is using.
i have the correct APN - internet DOES work and has worked on all other devices using my current APN configuration.
Hm. Beats me then. Are EDGE and 3G rock solid right now with your other devices?
i hope thats it...EDGE works...most of the time. i haven't gotten G yet. i have no other device to test 3g on...except my brother's super un-smartphone nokia 3555 which displays "3g" at the top almost always...that's the only other 1700/2100 mhz phone that i know of.
hopefully this gets fixed in an update? also, should i delete all other APN's from the list besides my CBW one? and should i have a separate APN for mms and data (cause under the tmobile ones the apn type on the data is set to default and apn type under mms is mms...i copied this format...no luck either...mms still doesn't work).
EDGE and GSM is Smoothest across all HTC i have used.
and GPS is the fastest in all HTC Device may be becuase of Dedicated Antena on Body below Battery cover
I just received mine yesterday and have been using internet all day. the only problem i had was at 2am (gmt) i was dropped down to 2g. But that was a t-mobile problem, my PC broadband was dropped down to 2g also.
Both were back on 3g when i got up.
In you case it may be the phone, id phone up your operator. If your network isnt experiencing any problems then you should send your phone back.
Edit: Problem has been resolved. See thread linked below in this first post.
Original Post:
Please confirm whether or not 3G data works on your MXPE and report which carrier you are using. If an MVNO, please
report the network affiliation.
I am using Ting on Sprint network and my 3G data does not work.
I described the problem In this thread: http://forum.xda-developers.com/moto-x-style/help/3g-data-t3233752
I'm working with Ting and Motorola to troubleshoot the problem. I am aware of 3 phones counting mine that do not get 3G data. Trying to ascertain whether this is a fairly isolated problem, if all MXPE phones have the issue, if this is a Sprint issue, or if it is a Ting or other MVNO issue on Sprint.
To summarize: Voice, text, LTE and 1X data all work. 3G data does not work although twice I was able to get it to work for less than 1 minute. It makes no difference if I am in an LTE area or not. SignalCheck Pro mostly reports the 3G data connection as "unregistered" although sometimes it reports it as "inactive". A SIM swap from a Sprint SIM to a Ting SIM made no difference (exact same part number). Various factory resets and carrier wipes also made no difference.
Another symptom is that my phone will not activate unless I have a Wi-Fi connection. Apparently the 3G data connection is needed to properly activate the phone.
Thanks much,
DC
Yes, on Verizon
I'm on Sprint, and when I'm in a low signal area (home), my 3G cycles on and off constantly. I came from a 2013 Moto X and did NOT have this issue. If Marshmallow update doesn't fix it, I will likely sell it and go Nexus 5x.
yes works on Verizon
Sent from my Moto X Pure Edition
Al three, LTE, 3G and 2G work on AT&T.
Looks like I am not alone here.
Mine is Moto X Pure Edition 32GB from Amazon.
I am in Singapore using Starhub.
I have LTE/4G or 3G, but it is like on and off.
Especially when I am on the train and the train goes underground, mostly i am not connected to internet.
It may show LTE or H, when I load FB, it will show me loading icon. That's it.
Hopefully this is a software bug.
It really pissed me off since my old phone Xperia Z Ultra has no issue at all in that area.
Anyone find anyway to fix it?
Thanks.
Thanks for the help. I also posted this request on a couple of other forums and even though the response was limited, there does not appear to be an issue with Sprint which leaves my phone or Ting as the problem.
DC
It works fine for me I'm on T-Mobile. Have you tried going into the settings and searching for cellular network? Because I had a strange issue where my LTE wasn't coming on. I'll post a screen shot of what I'm talking about.
This is in the settings where it says more.
As soon as I push cellular network it starts to scan then a list of providers pop up then I select my provider.
gokart2 said:
I'm on Sprint, and when I'm in a low signal area (home), my 3G cycles on and off constantly. I came from a 2013 Moto X and did NOT have this issue. If Marshmallow update doesn't fix it, I will likely sell it and go Nexus 5x.
Click to expand...
Click to collapse
Turning off LTE in mobile network setting. That solve my problem for me. Personally I like to control network mobile manually. My old phone used to be completely manual means I can force my old phone to connect U.S. Cellular(3G) or Verizon(3G) while im in the 1x area.
joe1blue said:
As soon as I push cellular network it starts to scan then a list of providers pop up then I select my provider.
Click to expand...
Click to collapse
Yes, I'm very familiar with that menu but it must be different for CDMA carriers. I get a new menu after choosing cellular network and one of the options (Preferred Network Type) is where I can choose LTE, 3G, 1X or Global. Makes no difference which I choose, 3G still doesn't work.
I've returned the phone to Motorola for a replacement.
DC
Just turned off 4g to see if 3g works since I always get 4g where I live. It works fine on Verizon.
I live un chile where the internet its not so good, but with aws i have a great experience
Enviado desde mi XT1575 mediante Tapatalk
Hi DC, I have the exact same problem as you. Wondering if getting a new phone from Motorola fix your 3g issue?
Thought I would test this since I'm on Sprint. Forcing 3g seems to work fine, downloading speedtest on 3g right now.
I am on MM and did not test on LP.
hmfish said:
Hi DC, I have the exact same problem as you. Wondering if getting a new phone from Motorola fix your 3g issue?
Click to expand...
Click to collapse
I haven't received the new phone yet. Motorola took a bit longer than originally thought. The new phone is supposed to be here early next week. I'll report back after I get it activated and tested.
DC
hmfish said:
Hi DC, I have the exact same problem as you. Wondering if getting a new phone from Motorola fix your 3g issue?
Click to expand...
Click to collapse
The new phone did not fix the issue. Still no 3G data. What carrier are you with? So far, other than a couple of overseas users, the only people I've found with the problem were customers of a Sprint MVNO.
Since I sent the first MXPE back, I've acquired an Airave because the Sprint signals at my house are a bit weak. Strange thing is that I do get 3G data when connected to the Airave but nowhere else.
DC
Update. After two Moto X PE phones, numerous factory resets, much research and testing, there is now a work around to this problem. The problem does not appear to impact any phones on the big 4 networks. It only impacts phones on a Sprint MVNO.
Thanks to all who participated in this thread.
There are now known eHRPD issues with Sprint and their MVNOs. The work around solution is to disable eHRPD. Sprint is working on changes to eHRPD that may resolve the issue permanently. Thanks to Ting for their persistence in helping get to the bottom of this problem.
DC
3G on Moto X Pure Edition.
Yes it works in some area's on T-Mobile, Does not work sometimes. Wish the range was better.
this phone has started playing up, 4G wont connect at all and 3G is constantly changing between H and H+. Phone calls dropping and battery draining fast.
Have tried factory reset
flashing older Samsung firmware
Nothing is making a difference. Tried my SIM in another phone and it instantly connects to 4g.
This only started about two weeks ago.
Any one else have this issue? i'm in the uk on the 3 network.
UPDATE: it appears the 4G radio is faulty - setting it to 3g only solves the issues.
UPDATE : I'm so gutted that this phone 4g/3G is ****. Love the phone but loads of people and reviews suggesting 4g/3G issues with this phone and high number of call drops. I did a test today, I put my sim in an iPhone 6 and instantly connected to 4g and speed test was through the roof peaking at 38mb. Put the sim back into the s6 edge plus and only connects to 3G. But unable to browse the Internet. This confirms my fears that the 4g chipset/antenna are ****. In this phone. Which is a real shame as the phone is my favorite ever. Going to get an iPhone now. Connectivity is the most important thing and I can't be dealing with this crap from such an expensive phone. Shame on you Samsung.
zeddys said:
this phone has started playing up, 4G wont connect at all and 3G is constantly changing between H and H+. Phone calls dropping and battery draining fast.
..
UPDATE: it appears the 4G radio is faulty - setting it to 3g only solves the issues.
Click to expand...
Click to collapse
I have the exact trouble as yours whichs about constantly changing between the H and H+. (4G is not matter, its new around here). When it turns on H, doesnt connect any site and application which need data connection. But H+ is doing normal. I bought an unlimited data package is provided for up limit 7.2Mbps. Dug something and saw that HSDPA(H) technology's up limit is 7.2 for our carrier. Then bought limited turbo data package(shows as up limit 43Mbps) but still changing H and H+ Thats not such for current device. It was in such an annoying situation since H+ available to connect. Tried to force use H+ but no luck. Sorry for long article and bad grammar. Just saying. Thanks.
Konsstantine34 said:
I have the exact trouble as yours whichs about constantly changing between the H and H+. (4G is not matter, its new around here). When it turns on H, doesnt connect any site and application which need data connection. But H+ is doing normal. I bought an unlimited data package is provided for up limit 7.2Mbps. Dug something and saw that HSDPA(H) technology's up limit is 7.2 for our carrier. Then bought limited turbo data package(shows as up limit 43Mbps) but still changing H and H+ Thats not such for current device. It was in such an annoying situation since H+ available to connect. Tried to force use H+ but no luck. Sorry for long article and bad grammar. Just saying. Thanks.
Click to expand...
Click to collapse
Been doing a lot of research and it appears to me that this phone is crap at holding 4g/3G signals. I think this is a hardware/design fault. Most people won't release this until they test this on an iPhone in the same location and see the huge difference. Can't believe Samsung would release a huge pile of crap.
zeddys said:
Been doing a lot of research and it appears to me that this phone is crap at holding 4g/3G signals. I think this is a hardware/design fault. Most people won't release this until they test this on an iPhone in the same location and see the huge difference. Can't believe Samsung would release a huge pile of crap.
Click to expand...
Click to collapse
Couldn't agree more...
I don't have this problem mine is actually reverse. I have better signal and faster Internet than my Samsung s5
Hi everyone. I have a Leeco Pro 3 X727. I am on Firmware 20s I am having issues to get 4G/LTE signal.
First thing, In my City there is 4G signal, even a couple a days ago I went to my carrier and change my Sim for the newset, just in case.
The last Rom where I had LTE signal IICR was AEX5.4 around May's days. After I changed to CDroid, then to DotsOS... Whatever all I can get its H+ signal. Couple a days ago I change to Carbon Rom 6.1 (Oreos) and the first install, in the configuration I get LTE, but after change to Wifi for finish install all apps, I cant get LTE again. I flashed back Dots, Cdroid and I am now and AEX5.7 and I I have the same issue, just 3G/H+, not LTE or 4G. Also, after flashing firmware 20S I get LTE signal for a While so I think that is not the problem...
I tried almost all APN setting and Nothing. Chang Rom, change Recovery, change Kernel... Nothing just 3g/H+.... My friends with same Carrier have LTE signal...
So, is there anything I can do...? Flash any app, setting?
Help please.
kukuteku said:
Hi everyone. I have a Leeco Pro 3 X727. I am on Firmware 20s I am having issues to get 4G/LTE signal.
First thing, In my City there is 4G signal, even a couple a days ago I went to my carrier and change my Sim for the newset, just in case.
The last Rom where I had LTE signal IICR was AEX5.4 around May's days. After I changed to CDroid, then to DotsOS... Whatever all I can get its H+ signal. Couple a days ago I change to Carbon Rom 6.1 (Oreos) and the first install, in the configuration I get LTE, but after change to Wifi for finish install all apps, I cant get LTE again. I flashed back Dots, Cdroid and I am now and AEX5.7 and I I have the same issue, just 3G/H+, not LTE or 4G. Also, after flashing firmware 20S I get LTE signal for a While so I think that is not the problem...
I tried almost all APN setting and Nothing. Chang Rom, change Recovery, change Kernel... Nothing just 3g/H+.... My friends with same Carrier have LTE signal...
So, is there anything I can do...? Flash any app, setting?
Help please.
Click to expand...
Click to collapse
Only use the X7272 5.8.20s firmware - Then you should be able to get it with the correct APN and setting
Don't choose Global, you want the LTE/GSM/UMTS/CDMA setting. If you are still having issues, use the program LTE Discovery or Network Guru.
There are Magsisk
What network are you trying to connect to? What country are you in?
Go to Settings -> Backup & reset -> Network settings reset -> RESET SETTINGS
xBane_ said:
What network are you trying to connect to? What country are you in?
Click to expand...
Click to collapse
Dominican Republic.
Orange / Altice
tsongming said:
Only use the X7272 5.8.20s firmware - Then you should be able to get it with the correct APN and setting
Don't choose Global, you want the LTE/GSM/UMTS/CDMA setting. If you are still having issues, use the program LTE Discovery or Network Guru.
There are Magsisk
Click to expand...
Click to collapse
I am Root.
None works.
fivefour said:
Go to Settings -> Backup & reset -> Network settings reset -> RESET SETTINGS
Click to expand...
Click to collapse
Nothing. Still "Orange 3G" and conexión icon show H+.
Honestly, I'd say something is wrong with your phone or wrong with your cell towers. The only LTE Band that Orange/Altice supports in DR is B3 (sorta strange that there's only one band, but for a relatively small country I suppose it doesn't matter) and the LEX727 and LEX720 both have band 3, as well as the only GSM(3g)/UMTS(4g) bands that Orange/Altice supports (that being GSM:1800/1900 and UMTS B8 (900GSM)) At first my assumption was that Orange/Altice was a CDMA network, but as far as I can see, there are no CDMA networks in DR!
Edit: download the speedtest app, and see if you're getting the same speeds as a phone that shows it's connected to LTE. If you are, there's no issue besides the phone reporting the connection wrong. If you're slower, though...
xBane_ said:
Honestly, I'd say something is wrong with your phone or wrong with your cell towers. The only LTE Band that Orange/Altice supports in DR is B3 (sorta strange that there's only one band, but for a relatively small country I suppose it doesn't matter) and the LEX727 and LEX720 both have band 3, as well as the only GSM(3g)/UMTS(4g) bands that Orange/Altice supports (that being GSM:1800/1900 and UMTS B8 (900GSM)) At first my assumption was that Orange/Altice was a CDMA network, but as far as I can see, there are no CDMA networks in DR!
Edit: download the speedtest app, and see if you're getting the same speeds as a phone that shows it's connected to LTE. If you are, there's no issue besides the phone reporting the connection wrong. If you're slower, though...
Click to expand...
Click to collapse
Maybe the problem is Orange Altice. The 4G coverage its very new in my city. I al ready tested speed and its 3G 5mb/3mb
Thanks for answering!
kukuteku said:
Maybe the problem is Orange Altice. The 4G coverage its very new in my city. I al ready tested speed and its 3G 5mb/3mb
Thanks for answering!
Click to expand...
Click to collapse
Oh! I think I know the issue! When I looked at Orange's website (trying to find network specs, which strangely for a network that supports BYOD, they don't have listed, or at least I couldn't find it) I saw that they have subscribers pay for data, as is standard practice in the US (where I live). But the thing that caught my eye is that you also pay for speed.
So... Let me take a guess here. You pay either RD$1499 Or RD$1349 for their 5mbps unlimited plan?
Basically, my assumption is that if you're paying for one of their lower speed tiers, they put you on a 4g or 3g network to save LTE bandwidth for the people who pay more than you.
Tell me if any of this sounds familiar... I feel like I may've found your problem!
xBane_ said:
Oh! I think I know the issue! When I looked at Orange's website (trying to find network specs, which strangely for a network that supports BYOD, they don't have listed, or at least I couldn't find it) I saw that they have subscribers pay for data, as is standard practice in the US (where I live). But the thing that caught my eye is that you also pay for speed.
So... Let me take a guess here. You pay either RD$1499 Or RD$1349 for their 5mbps unlimited plan?
Basically, my assumption is that if you're paying for one of their lower speed tiers, they put you on a 4g or 3g network to save LTE bandwidth for the people who pay more than you.
Tell me if any of this sounds familiar... I feel like I may've found your problem!
Click to expand...
Click to collapse
Mmmmm suspect ... actually I have an even lower plan, RD $ 580 (USD$12) and I only use the data when I buy additional packages ... Most times I use Wi-Fi and just use Data when I am not at home/job and the 3G its veeeery looooow speed... Thank bro, that could be the problem.
It's all too frequently dropping 4G or LTE connection when on the move. It's showing a connection, good strength too, but no data connection working. Often needing an airplane mode toggle or reboot to get online again.
5G is disabled as I'm nowhere near a 5G area.
Anyone got any ideas? Different firmware or something?
I'm starting to regret moving away from the SD note 10 plus I had. That phone was rock solid.
joebongo said:
It's all too frequently dropping 4G or LTE connection when on the move. It's showing a connection, good strength too, but no data connection working. Often needing an airplane mode toggle or reboot to get online again.
5G is disabled as I'm nowhere near a 5G area.
Anyone got any ideas? Different firmware or something?
I'm starting to regret moving away from the SD note 10 plus I had. That phone was rock solid.
Click to expand...
Click to collapse
I read that some people have issues with connection with some ISP providers. Try putting it on 3G and see if it works fine then. If it does then ISP has either sn issue with 4G network or phone needs a firmware fix to solve 4G connection issue if this isn't a hardware problem thought. Since for me it works fine here and my 4G shows all time and I even have 4G+ as status without an issue.
try disabling WiFi calling that helped in my case
Tried all that. Went into a town and it didn't again.. Had to force it onto 4g to get a connection.
Tried all that. Went into a town and it didn't again.. Had to force it onto 4g to get a connection. This is what I had before I forced the change in network.
Haven't had any issues myself, on giffgaff. Tried O2 briefly, it seemed okay too.
joebongo said:
Tried all that. Went into a town and it didn't again.. Had to force it onto 4g to get a connection. This is what I had before I forced the change in network.
Click to expand...
Click to collapse
Give this app a try, might help fixing it to one band
https://play.google.com/store/apps/details?id=com.ray.samsungbandselection
Yes u have that thanks. It seems to be band switching that's the problem. Or is it possible my carrier has live but unused bands that the phone is locking into? So when I travel I find myself with a dead data connection?