Related
Seems that every person using the beta from the give-away is using it because they bought it on eBay or Craigslist. Has every one of those people sold theirs? or is there no users that received their Streak from the Give-Away posting or reading here? If they are I missed the posts.
When given the Streak, did Dell say "Just toss it in the trash in a few months when it stops working." It seems so strange that Dell would give away a phone that would just quit in a month or two and become useless. I would be angry if I was using the phone, filling out the surveys for Dell each week, reporting problems, being their lab mouse and then just one day the phone would stop working ..
shEEEsh said:
Seems that every person using the beta from the give-away is using it because they bought it on eBay or Craigslist. Has every one of those people sold theirs? or is there no users that received their Streak from the Give-Away posting or reading here? If they are I missed the posts.
When given the Streak, did Dell say "Just toss it in the trash in a few months when it stops working." It seems so strange that Dell would give away a phone that would just quit in a month or two and become useless. I would be angry if I was using the phone, filling out the surveys for Dell each week, reporting problems, being their lab mouse and then just one day the phone would stop working ..
Click to expand...
Click to collapse
When did they stop working....I am on TMo, and I have had mine for 2 months. I use it everyday and still am now. I am also on 2.1 now. I do not think I am going to toss it in the trash anytime soon.
Thanks,
Marty
TMobile still works but AT&T doesn't. I am getting a Beta for just that reason. I was just wondering what the original owners were told about what would happen when the trial ended. All the winners were given AT&T cards to use during the trial.
I'm on a beta and mine has been working for 2 weeks now. It stopped and I had to call ATT and it worked again and that was 2 weeks ago.
Sent from my Dell Streak using XDA App
My Touch Screen Dosnt Calibrate
I have A Beta & My touchscreen wont calibrate - any ideas?
Hold volume up and down while powering on. Choose calibrate and follow on screen commands. There is a manual way holding the camera button while powering on is manual way. Good luck.
Sent from my Dell Streak using XDA App
kevinwatson5 said:
Hold volume up and down while powering on. Choose calibrate and follow on screen commands. There is a manual way holding the camera button while powering on is manual way. Good luck.
Sent from my Dell Streak using XDA App
Click to expand...
Click to collapse
~it shows FAILED when do through both!
I am an original Beta receipiant, and NO they did not say it would be a strictly WiFi brick, instead they said we could keep it but it would not be 'officially supported' on any carrier.
I am trying to get mine to work on ATT but have yet to find a way of getting it done rather than going into a store and raising hell till someone unblocks the IMEI# in the system.
I have the beta phone too. Now it's looking like t-mobile is blocking 3G connections. What a horrible way to treat early adopters. Dell sucks.
I have one, and have been making calls and using data perfectly. No IMEI issues here.
Funk2641 said:
I have one, and have been making calls and using data perfectly. No IMEI issues here.
Click to expand...
Click to collapse
ok so, then what are you doing differantly?
i tried doing the upgrade to 2.1 and the 45sec. after turning it on with my sim it i got the dreaded text message. then i quickly swapped my sim back into my tilt2
well i talked to Att this morning (att buisness customer support, since i have a buisness account) and the girl on the phone just entered the IMEI# in the system and it seems to be working im at 1.5 hrs right now since phone call.
Anybody with beta streaks noticing any hardware defects? I bought one off CL (The long arm of ATT doesn't reach Japan), and mine is really sensitive to overheating. Playing SNESoid for an hour or so brings the temp to 36-37 degrees C (96-98 F), and if I am in a warm environment, I can get maybe 30 minutes of web browsing before it overheats and restarts.
This was much worse when I flashed it to 2.1, where even in a highly air conditioned room, the thing would overheat and restart from less than 20 minutes of heavy activity.
joeclark said:
well i talked to Att this morning (att buisness customer support, since i have a buisness account) and the girl on the phone just entered the IMEI# in the system and it seems to be working im at 1.5 hrs right now since phone call.
Click to expand...
Click to collapse
I had my account suspended for the 2nd time today. I am also on a business plan with AT&T.
I spoke with the rep and she told me I'd have to switch to an approved device. I told her "that is not going to happen", as I have a perfectly legitimate, FCC approved unlocked device that they claim I can use on their "open" network.
She unsuspended my account and told me that my phone service would continue to get suspended next time the suspensions roll around (seems to be happening weekly now). I told her I'd call back every single time that happened. She had nothing else she could do for me.
I'm heading over to TMobile to get my # ported out of my ATT business account later today. 2.5G of uninterrupted service @ TMo is better than 3G of spotty ATT service that gets suspended every week, imo.
Up until today, I had held on to a sliver of hope that ATT would lift the block once the streak was officially released. No more. ATT has screwed us, and since there are only 1000 of us, they really won't care and will NOT change their policy unless we can get some egg on their face (press/blogosphere?) If I were a press person, I'd probably attack the "AT&T goes back on open network policy" rather than taking the "AT&T screws dell beta testers" angle.
Thanks for the tip on the FCC complaint (jmm). I filed both 2000A and 2000B - deceptive advertising and promotion practices (at&t claims an open network with no policing of unlocked devices, that you can use whatever you want), and also for interruption of service.
I highly suggest everyone do the same here: http://esupport.fcc.gov/complaints.htm Takes about 3 minutes.
Anyone know if any other unlocked phone has had similar blockings by AT&T? The more friends we can rally against AT&T, the better. I'll be a T-Mobile customer in about 1 more hour, but I would still love to see AT&T burn for this.
I'll update this thread if the FCC responds.
So, here's my story:
I got the text of death earlier today. I called 2 customer service reps, and the had no idea what the Streak even was.
So, I decided to go to a ATT store, you know, since one is less than five minutes away. I walked in and showed my "Streak". (Sorry I couldn't resist). Anywhoo, the rep was amazed, since he'd never seen one, much less used one. He even took pictures of it with his...Evo.
I showed him the text of death, and he made some calls to another rep, who then asked me some questions. I told him that it was a Streak, and he asked for the IMEI. I told him the IMEI, and he made some adjustments, and suddenly my SIM card dies.
They get another SIM card, activate it, and here I am with a unlocked, no-restrictions-beta Streak with 2.1.
Feels good
joeclark said:
well i talked to Att this morning (att buisness customer support, since i have a buisness account) and the girl on the phone just entered the IMEI# in the system and it seems to be working im at 1.5 hrs right now since phone call.
Click to expand...
Click to collapse
Two days strong still going, of course t probably won work in the morning now
Sent from my Dell Streak using XDA App
kertong said:
Thanks for the tip on the FCC complaint (jmm). I filed both 2000A and 2000B - deceptive advertising and promotion practices (at&t claims an open network with no policing of unlocked devices, that you can use whatever you want), and also for interruption of service.
I highly suggest everyone do the same here: http://esupport.fcc.gov/complaints.htm Takes about 3 minutes.
Anyone know if any other unlocked phone has had similar blockings by AT&T? The more friends we can rally against AT&T, the better. I'll be a T-Mobile customer in about 1 more hour, but I would still love to see AT&T burn for this.
I'll update this thread if the FCC responds.
Click to expand...
Click to collapse
Dell said:
Please note that the [beta] recipients signed a document agreeing to the following terms.
· Dell Streak Beta Units are not to be resold during the trial period
· After the trial period, these units are no longer active on the AT&T network, but can be used in a Wi-Fi environment
Click to expand...
Click to collapse
No case to answer for AT&T or Dell.
I have a bea streak and i did not "sign" anything an i have an email that does not say it i a wifi brick. It jst states that, basically, there is no support for it hrough dell or att, so i you f it up dont go crying to anyone yheybare not going to listen.
And i agree the whinning attitude will not gat you very far, no matter what you are dealing with in life
Sent from my Dell Streak using XDA App
kertong said:
I highly suggest everyone do the same here: http://esupport.fcc.gov/complaints.htm Takes about 3 minutes.
Click to expand...
Click to collapse
I have just filled it out and submitted the claim.
I have been using my Texas Beta Streak for the past 2 weeks now with no service interruption. I have received the text message 3 times thus far.
http://www.google.com/search?source...wn&bav=on.2,or.r_gc.r_pw.&fp=fb5bbcd66868c58a
I have found out through several posts and news articles that wifi calling as of yesterday is now free. It does not count towards your minutes anymore. To enable it, you have to call or chat. From my personal experience, the reps are NOT trained on this yet. They will tell you that your full of it. Force them to look into it, and they will find whatever it is in there little knowledge base that tells them that it is the truth. After fighting with Jake on Tmobile chat for the past 20 minutes, he finally found it and has enabled it on my account. I have read similar experiences.
This post is to let you know that it is REAL. You HAVE to contact tmobile to have it activated. Post your experiences so that maybe it will help the next person who has to call and deal with a rep that knows nothing of this subject.
EDIT: SOME TIPS
Apparently speaking to someone in billing is the way you have to go.
Alledgedly it is reported you must have the Even More or Even More Plus plans.
Doing an online chat has had a higher success rate of the rep actually doing there job and looking it up vs. a phone call.
Michele: I have also heard through the grapevine that wifi calling is now free and does not count against your minutes, but i have to specifically ask for it. I would like to do that please.
~Jake H: Unfortunately that is incorrect.
Michele: Alright i can send you multiple links from all over the web of people who have called/chatted and got the feature turned on.
Michele: Not to mention the tmobile press release stating so.
~Jake H: Though wi-fi calling is an option on some phones it does still go towards your minutes.
Michele: But go ahead
~Jake H: Please allow me 5 minutes to review our news archive to see if it was updated with out my knowledge.
Michele: This change just happened yesterday. I have read that many reps are not even aware of the change and have not been trained on it yet.
Michele: thank you sir
Michele: Please understand that none of my animosity is directed towards you personally jake.
~Jake H: I understand Michele.
~Jake H: I've found some information about what you are stating. I reading it right now.
Michele: Take your time sir
~Jake H: I have found that feature.
Michele: Alright
~Jake H: Would you like me to add it to both phones?
Michele: Yes please
Click to expand...
Click to collapse
it doesn't matter.
Most ppl are going into the Unltd calling PP anyway.
Here in Puerto Rico, I can have all unltd with roaming all over USA, for $74.99, That's $5 cheaper than T-Mob USA. (That's single line, for 2 lines it would be $69.99 for unltd talk [+ $34.99 for unltd data and unltd sms/mms] so basically, for $70 all together[for one of the 2 lines] I can get everything unltd).
I have 600 anytime minutes, and everything else is unltd.
Incoming, mobile2mobile, weekends, nights. So I pay $64.99 for those 600 mins, unltd data and unltd sms/mms.
So, yes...it is good that Tmo is offering this new srvc, it really doesn't affect me.
I wasent able to get it. The rep refused to even look it up for me. Can you please give me a link on tmobile that says they will do it?
linkmaster_6 said:
I wasent able to get it. The rep refused to even look it up for me. Can you please give me a link on tmobile that says they will do it?
Click to expand...
Click to collapse
Dont have the exact link. But check this out...
http://www.google.com/search?source...wn&bav=on.2,or.r_gc.r_pw.&fp=fb5bbcd66868c58a
It's obviously real.
Oh i know its real. But they straight up refused to go look it up for me. They asked. "What are you sources?". And i listed Engadget, gizmodo, boy genius report. and all they said was. "Well those arnt official sources and probably arnt true".
Im going to call back and try again though with someone else
linkmaster_6 said:
Oh i know its real. But they straight up refused to go look it up for me. They asked. "What are you sources?". And i listed Engadget, gizmodo, boy genius report. and all they said was. "Well those arnt official sources and probably arnt true".
Im going to call back and try again though with someone else
Click to expand...
Click to collapse
Hell ya linkmaster. The actual tmobile press release I BELIEVE was leaked, and not supposed to be publically available. So i dont think you could actually use that as a source. I do find it kind of crummy that they are making people jump through hoops to get this instead of just making it automatic for everyone... that's not usually t mobiles style. Maybe in time it will be and they are just rolling it out for people who specifically ask for it.
This is what I copied into the chat window when they told me I was full of it...
Currently, placing calls over Wi-Fi deducts from a customer’s in-plan minutes. Effective5/13, a new feature will launch that will allow customers with capable phones the ability to place calls over Wi-Fi without deducting from in-plan minutes! This is not only a great value, being FREE, but can help customers who experience coverage issues in areas that Wi-Fi is available.
This new feature is available to all Even More and Even More Plus Postpaid rate plans for customers with Wi-Fi Calling capable handsets.
Click to expand...
Click to collapse
And then said "So are you not aware of this?"
They asked me, "Where are you getting this information?"
Me, http://www.tmonews.com/2011/05/t-mobile-unlimited-wi-fi-calling-feature-going-live-tomorrow/
"They have an internal document that states this"
The next response I was givin was "please give me 2 minutes to look up this information"
Afterwards, I'm assuming she spoke with her supervisor cause I had absolutely no problems getting the feature added to my account after that...
Hope this helps you all putting those lazy CSR's in their place!
called and the rep said that it was already a feature and that she did not have to activate it for me ... i then replied are you sure??
she proceeded to tell me that she was well informed regarding free wifi calling.. i told her to note that on my account because i will be using this to place calls and any minutes counted towards my plan will be credited back to me....
take it for what it's worth...
FYI: family plan even more
update: seemed fishy... chatted online and the rep told me there was no such thing... blah... i'll try again later
bone$ said:
called and the rep said that it was already a feature and that she did not have to activate it for me ... i then replied are you sure??
she proceeded to tell me that she was well informed regarding free wifi calling.. i told her to note that on my account because i will be using this to place calls and any minutes counted towards my plan will be credited back to me....
take it for what it's worth...
FYI: family plan/ 1000 mins
update: seemed fishy... chatted online and the rep told me there was no such thing... blah... i'll try again later
Click to expand...
Click to collapse
Apparently you gotta get someone who is willing to do the legwork and look it up. It's obviously not in there main system and they have not been trained about it whatsoever. I kissed ass to my rep for a good 10 minutes about other issues before you see the chat conversation i posted above. Maybe that helped.
Chat Transcript
Please wait while we find an agent to assist you...
You are currently at position number 2 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 2 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to _Nikolai B.
Astriaos: I'm seeing lots of talk online about the rollout of unlimited wifi calling and was wondering if it is going to be automatically activated for all customers.
_Nikolai B: Hi A , welcome to T-Mobile live Chat. I’m _Nikolai and I will be happy to assist you. Please give me a moment to review your question.
Astriaos: take your time
_Nikolai B: Thank you.
_Nikolai B: Currently at this time, we as T-Mobile do not have that information. There has been a lot of talk about the wifi but as of now unfortunately nothing is set and stoned yet.
Astriaos: yeah i kinda figured. Most all the rumors I've seen can be backtracked to this article http://www.tmonews.com/2011/05/t-mobile-unlimited-wi-fi-calling-feature-going-live-tomorrow/
Astriaos: but you guys can't substantiate leaked internal documents, I understand.
_Nikolai B: Correct that is one one of the documents. Basically on our end, we receive notification when that will take place and if it will and things like that.
Astraos: so essentially you just haven't gotten the memo from the head office as to if/when this will be rolling out for really real.
_Nikolai B: Correct.
Astriaos: I gotchya. I was just curious cause i have the only phone at my place and this would really help keep me from shattering through my minute limit with three people using the phone.
_Nikolai B: I completely understand.
Astriaos: Cool well thanks for the information man. I appreciate your candor.
Click to expand...
Click to collapse
This is the second rep I've spoken to about this but since I am bored and have nothing to do I am going to keep hammering away at this & see if anyone says any different.
Edit: SUCCESS~! You need to get an online rep in "Billing and Plans"
~Barb N: Welcome to T-Mobile Chat service A. My name is Barb N and for your reference my rep ID is 1320337. How are you doing today?
Astriaos: I'm great thanks!
Astriaos: Yourself?
~Barb N: I am very well thank you.
Astriaos: Delightful.
Astriaos: I've been hearing a lot of talk lately about unlimited wifi calling & was wondering if I can get it activated on my account.
~Barb N: I will be happy to discuss our free WiFi calling feature with you. May I ask what type of phone you are using?
Astriaos: HTC g2. Wifi calling works already and is turned on. However I am specifically talking about this: "Currently, placing calls over Wi-Fi deducts from a customer’s in-plan minutes. Effective5/13, a new feature will launch that will allow customers with capable phones the ability to place calls over Wi-Fi without deducting from in-plan minutes! This is not only a great value, being FREE, but can help customers who experience coverage issues in areas that Wi-Fi is available."
Astriaos: here is the source http://www.tmonews.com/2011/05/t-mobile-unlimited-wi-fi-calling-feature-going-live-tomorrow/
Astriaos: can you help me in this matter? I've spoken to a couple of reps already who are generally stating that they have gotten no internal documentation on this feature.
~Barb N: Yes the free WiFi calling feature was released today and allows you to make calls over WiFi without using your plan minutes. I will be happy to add the feature to your account for you.
Astriaos: Thanks! I really appreciate it.
Astriaos: Will I get a text confirming this change to my account?
~Barb N: I have added the feature to your line and you will receive a text message conformation within 2 hours.
Astriaos: Excellent you're super duper. Thank you so much, I'll be forwarding this good news along to XDA along with your refID. You've been super helpful. have a great one!
~Barb N: Thank you for chatting in today. I hope you have a great weekend.
Click to expand...
Click to collapse
Alright well there you have it. Just make sure you're talking to a plan and billing rep rather than one an unrelated department.
The feature is NOT automatically enabled!!
You can use WiFi Calling whenever you want but they HAVE to add the feature for you to use it for free.
Just because they noted it into your account does not mean you will have those minutes credited back to you.
I would advise you to call back or start up another chat with them and get them to enable the feature because you WILL be charged minutes and you WILL have to pay for them.
Refer to my previous post to obtain the information you need to get them to feel stupid for being lazy...
So far, there has been at least 2 of us (including myself) who have had a rep enable the feature for us. It can be done because it has been done (obviously)...
I have added some of the tips you guys have mentioned into the OP. Hopefully it will save someone some time
philosophics said:
The feature is NOT automatically enabled!!
You can use WiFi Calling whenever you want but they HAVE to add the feature for you to use it for free.
Just because they noted it into your account does not mean you will have those minutes credited back to you.
I would advise you to call back or start up another chat with them and get them to enable the feature because you WILL be charged minutes and you WILL have to pay for them.
Refer to my previous post to obtain the information you need to get them to feel stupid for being lazy...
So far, there has been at least 2 of us (including myself) who have had a rep enable the feature for us. It can be done because it has been done (obviously)...
Click to expand...
Click to collapse
called back and asked for plan and billing rep... the minute i talked about wifi calling she knew right away what i was going to ask... went over with me the whole calls only under wifi is free... after that she enabled it under my account...
this just rocks! first the 3g booster a few months back and now unlimited wifi calling.... yeah!!
thanks to the OP and to all that helped!
Your welcome bone$. I'm glad that at least us here at xda in the "know" can take advantage of what we are already paying for
Yes you have to push them to find it. They don't know about it.
Sent from my T-Mobile G2 using Tapatalk
So I think chating on the internet is way more effective then calling. I called two times and nothing happend. But I finally got it.
Here is the transcript
Please wait while we find an agent to assist you...
You have been connected to ~Matthew S.
Linkmaster_6: Unlimited Free Wifi Calling
~Matthew S: Hello Linkmaster_6. Welcome to T-Mobile Chat service . My name is Matt S. and for your reference my rep ID is 13-20614. First, please allow me one moment to review the information you have provided.
~Matthew S: Thank you for your patience. I can certainly look into this for you. How may I assist you with Free Wi-Fi Calling today?
Linkmaster_6: Yes I have been reading alot about this unlimited wifi calling online and i was wondring if i could get it activated on my account
~Matthew S: I understand. I will look into this for you right away.
Linkmaster_6: Alright thank you
~Matthew S: You're welcome. Thanks for waiting. I can certainly add the Free Wi-Fi Calling feature to your account. First, what is the make and model of your phone?
Linkmaster_6: I have a t-mobile G2
~Matthew S: Excellent! This is indeed a Wi-Fi Calling capable device. I can certainly add this feature to your account. Before I do, I need you to confirm your E-911 address (where you would typically like Emergency Services deployed were there ever such a need; I certainly hope there is not).
Linkmaster_6: You mean like my address?
~Matthew S: Yes, that is correct.
Linkmaster_6: Oh ok
Linkmaster_6: my home address blaa blaa blaa
~Matthew S: Thanks so much! Would you please allow me 3 to 5 minutes to add this for you?
Linkmaster_6: Sure no Problem
~Matthew S: Thanks so much.
~Matthew S: Thanks for waiting, Linkmaster_6. I have added the Free Wi-Fi Calling feature to your account. It may take up to 2 hours to take effect and you may receive a free SMS informing you of the account changes. Is there anything else I can do for you today?
Linkmaster_6: Nope thank you so much. I talked to two other people on the phone and they had no idea what i was talking about. Thank you very much sir you are a scholar and a gentleman
~Matthew S: You're very welcome. Thanks for the compliment I really appreciate that. Thank you for contacting T-Mobile Chat, have a wonderful weekend Linkmaster_6!
Linkmaster_6: You too ^_^
Linkmaster_6: Good bye
Your session has ended. You may now close this window.
Another success story!
Sent from my HTC Vision using XDA Premium App
I called and the guy was like you want mobile hotspot for 9.99. Then I had to force him to did deeper. Anyone get any sms confirmation or anything about it.
Sent from my T-Mobile G2 using Tapatalk
I tried the chat and also tried to get a rep from plans and billing. She tried to do some research but could not come up with anything. I decide to not keep pressing on and just give it some time before I try again. Then, all the reps will know about it.
Have not got an sms. I think its still way too new to be part of the automated system.
Sent from my HTC Vision using XDA Premium App
Hey all,
I'm a Canadian, living in Canada, drinking Canadian Beer. So I bought a DVP, locked to T-Mobile on eBay a few weeks ago. I was under the impression that ANYONE would be able to get the phone unlocked via Dells, "UnlockCodeRequest" email. I mean, seems simple enough right? shoot them an email with your IMIE, and voila, gold. But it didnt turn out to be the case.
So, once I got the phone, I sent them an email with my IMIE asking for an unlock code and they reply back saying, "Nope, sorry, Retail Version bro, cant unlock, Contact T-Mobile".
I'm thinking great... now i have to go to XDA-Forums and search on how to get this thing unlocked. So a week passes by and after researching SOO many forums, I come to a conclusion:
There are two ways to unlock the phone.
1) For free, through unlockcode request
2) Pay someone 80$ to get it done (theres only one service that can unlock the phone for now). the other shady places that charge $10-50 cant unlock the phone.
I didnt want to spend $80 to unlock the phone, thats like 1/3rd the price of what I paid for the phone hahaha.
Having nothing left to lose, THIS is what I did: (keep in mind, i've never been a T-Mobile customer)
Email 1 to DELL
Hi Dell Employee!
I was given this email address by Mark, a T-Mobile CSR who asked me to send you a message to get my phone unlocked. I am studying overseas in Canada and I dont want to spend more money on a new phone because I'm here for only a few months. Please help a poor student out!
IMEI: __________________
Thanks!
Click to expand...
Click to collapse
I get a response in a few hours:
Dear Customer,
The below device is a retail piece. Please contact carrier with proof of payment in order to procure the code also do let the carriers know that the below device is a retail piece.
Please visit the link to get the contact details of the Carrier:
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=269106
Mobility Unlock code Team
Click to expand...
Click to collapse
I reply: (because its true, the link they give is outdated)
The T-Mobile websites are outdated on the link you gave me. I called T-Mobile again and they said to send you an email again saying that Dell provides the codes.
Please help, its disappointing that I cant use your phone overseas. Once again, my IMEI is: _______________
Click to expand...
Click to collapse
I get an email from Dell the next day
Dear Customer,
Please contact nearest T-mobile store with proof of purchase/account information for unlock code.
http://locator.t-mobile.com/
Typical turnaround time is 1-2 business days.
Mobility Unlock Code Team
Click to expand...
Click to collapse
I reply... once again, I have nothing to lose, so why not
Guys,
I'm not even in the US. I'm in Canada right now for an exchange program. The nearest T-Mobile store from me is 500 Miles away from me. I've called them and they keep on telling me to either call you or send you an email (this email address).
This is a little ludicrous, both of you keep on telling me to contact the other and yet the issue is not resolved.
Please advise,
Click to expand...
Click to collapse
And 48 hours later, I have the unlock code. The phone is now working like a charm.
Hope this helps!
Bottom line, carrier locked phones are the worst idea in the world!
it works, I had to nag and beg about the 4th or 5th time, he was going to give it to me, he gave in... but I just recieved it from unlockstreak.com so wasnt needed any longer.
why are they so damn unhelpful..?
just keep bugging em... they'll give in.
I know I emailed dell after purchasing the phone from them and I got a reply within 2 days with my unlock code. I was very surprised it was that easy. If only every company had an email address for services such as this.
My advice is if you have a DVP and need/want it unlocked, try and email them and give it 2 days or so and see if you get a reply with a code, you've got nothing to loose
I emailed Dell and they sent me an unlock code. Now just need to figure out how to get working with a hidden network and 3g Att, and we all good
Hi Im french guy , can you give me Email to contact DEll please thank you .
Worked for me too!
Got a T-Mo DVP unlocked in under 18 hours!
Here is the e-mail addy: [email protected]
Dear Customer Good day to you!
We are happy to provide you with the unlock code for the device that you requested:
Hope you love our products and services.
Thanks
Mobility Unlock Code Team
Click to expand...
Click to collapse
Now I'm just looking for another one for the wife - she wants to trade up from a BB Torch to a DVP!
Okay Thank You Bro Ill trying just after this message !
Dear All Users,
Roger/Fido Canada Unlock Iphone All Models All Imeis Service Submission ON..Service Working Very Fast And Done In Same Day...We are Real Direct Source.
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Also Submission ON For Vodafone UK Clean IMEIs Fast Service..Time Frame Is 1-5 Days but Normally Done 1-72 Hours.
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Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
Possible Solution?
thref23 said:
Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
Click to expand...
Click to collapse
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Some more info on this can be found here
ipetitions.com/petition/let-us-call-because-our-tablets-are-made-to-call
Ive been using xda for a while now but didn't really have a good enough reason to creat an account but......since im new and can't post links hopefully you can addbthe http stuff
I really hope this can get cleared up soon a 500$ phone with practically the same features as a flip phone........ Smh
Any update?
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Click to expand...
Click to collapse
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
montp said:
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
Click to expand...
Click to collapse
Any update on this? My billing cycle started today and I think I got my internet pulled too. Called tech support and they said they don't know what the problem is. They said they elevated my ticket to a engineer and should hear back from them in 3 days. :crying:
just port the number to Metro its' the same network and just $10 more for unlimited you can always port the number back if t-mobile fix this issue.
Tweeted at Legere and Tmobile help and now I'm sitting on the phone with a tech rep. Let's see what happens. Seems like such an easy thing to switch and the irony is the paying customers and getting screwed and are jumping ship to pacify the freeloaders. I'm in love with huge phones and this is the First tablet with phone capabilities that plays nice with us carriers. I'm prepared to jump ship over this.
SO far she keeps insisting that it will work fine its it has the phone capabilities and i have the proper rate plan. She keeps putting me on hold....
There's someone who clocks into work 9-5 at t-mobile who can fix this issue with very little trouble, just have to locate that person.
---------- Post added at 11:41 PM ---------- Previous post was at 11:32 PM ----------
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Click to expand...
Click to collapse
So, The tech rep I just spoke to says that she can't open a ticket for me to send to the engineers until there's physically a problem. SO, I'm going to pick it up tomorrow and start the process. Anything happen with your ticket? Am I wasting my time?
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
Click to expand...
Click to collapse
The question is, you can't buy this device from a good reputable store with a 14 day no questions asked return policy. Expansys, or Amazon (not fulfilled by amazon) and the place where I'm going to go to in Manhattan are all "you buy it you keep it".
So, should I even go buy this tomorrow... The only way they will submit a ticket is if I actually have the device with the issue but if it turns out no one will fix the problem... I dont want to be stuck with it..
I guess I could always switch carriers but I'm in a family plan where we split the bill each month and the payments on my note 4 are going to come due... Big mess... But maybe that's what I'll do.
Why not just switch to metro though? Why at&t? Metro the exact same coverage. Or so I've heard.
Maybe I'll take the time to check out metros coverage while I wait for the issue to be fixed. Although.. I wonder, people were already working on this 2 months ago,why should I have any impact at all.
Whatever, yeah, let's keep each other updated!
Sent from my SM-N910T using XDA Free mobile app
AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
Click to expand...
Click to collapse
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
Click to expand...
Click to collapse
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
Click to expand...
Click to collapse
That is some F#* King BULL SH!T!!!!!
I'm going to port my number out.
I just called back tech support and they didn't even know what was happening. No one ever seems to know. I'm going to Metro PCS. EFF these s0n's of b!tch3s.
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app
mottyengel said:
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
Nice hope it works for you. I need the unlimited data because I use North of 30gb a month... With I could go to cricket, but metros probably where I'll end up
Sent from my SM-N910T using XDA Free mobile app
AirBruce said:
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
Click to expand...
Click to collapse
Well, I'm now a happy metro pcs customer. Just started porting my tmo number to google voice and it'll work through the new metro number. Turns out, my eip on my note 4 doesnt come due at all. As long as there are still more lines on the account, i can just keep paying it off month by month. Of course I'm gonna sell it soon but still.
BTW, to anyone who had this issue with tmo, you can get through to the engineering department for technical support, forward them to the following link so they can read up on the problem and then you can get them to credit your bill for the data portion since february. The credited my account 60 bucks.. Not bad. I wish I could have stayed with t-mobile but what can ya do.
Again, to all you people holding out for this to change. Not gonna happen. Not a chance in hell. really. It's a tablet now and it's final. you're gonna all have to move on
Metro is working fine for me is $10 more for the unlimited data but I am happy at least to have this working don't hesitate guys