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So here's my issue.
During a call if i recieve a SMS/MMS/Email, my earpiece volume drops dramatically and i can use the volume rocker and put it too full and it still doesn't get back to a decent level.
So i was wondering if anyone else has noticed this and is having this small problem, other than that i am completely happy with the phone so far , haven't touched my iPhone since i recieved the Nexus One Jan 7th
P.S. i have SMS Popup app installed and same problem, so i have tried removing the app and still no cure
I haven't tried this on SpeakerPhone or BT Headset
I can 2nd this bug.
Along side, if you were to use any touch tone to send DTMF tones while on the phone (say you're entering your credit card or something), it also goes down real low. This is definitely a bug.
C
ya ....argh!!...hopefully a firmware update fix
I have experienced the bug as well...but what is even more strange is that if I get another text message or email and it causes the phone to vibrate the in-call volume shoots up even louder than it was before. I think it may have something to do with dual microphone and background noise cancellation this phone has.
No problem for me?
Just thought I'd offer some more input, but I don't think my phone is experiencing this problem..? I am currently on the phone with T-Mo, and had to enter numbers via the number pad while in the call, and the volume didn't adjust (neither up or down) at all.
I'm glad I found this thread. I should have read through all of the posts in XDA before starting a brand new thread about this. Sorry guys! I even have this issue listed on google's help forum with some ppl indicating the same. The call volume decrease for me when a call comes in. I have to put the phone on speaker, then take it off speaker in order to get the volume back to where it was. I use to have the volume decrease during an active call when a email or text comes in, but a small work around was to set the ringtone and notifications to silent in settings and in text and emails. Does anyone know if this is a software or hardware issue? or if there will be an OTA update to fix? This phone is amazing otherwise...I know there isn't a TON of ppl reporting this, so I hope google doesnt forget about us. I received a replacement that did the same thing along with new bugs the original didn't have, so I sent it back.
I have it also. Just thought it was me!
@johnboywilson, do you think google will come out with an OTA update for this? This is technically my first android phone, so im not sure how often they come out with updates, or if they get to all the issues no matte how few ppl might be having them. I had WinMo before, and they were pretty good at getting to bugs, sometimes even if just a handful of ppl have them. I had a samsung behold II for 2 weeks. I've only been using android for a little over a month now.
next time this happens will someone try swapping to speaker phone then back to handset and see if it goes back to where it was. I've had a problem a couple times where I couldn't hear the caller, switched to speaker phone, heard them fine, switch back to handset and the volume was back to normal. I honestly dont remember if I had received a notification at the time or not but I'd be curious to know if it is the same thing.
@zjchaser, if you had seen my two previous posts, you would have seen that I use the speaker phone on then off method to correct the volume decreasing when a call, text or email comes in while on a call. This is just a work around and not a fix. I need to know if we will get an OTA update to correct???
@Mrplennium I`m sure they will. if you go onto google support pages you will see what questions people are asking and what faults other people are experiencing.
@zjchaser I have had that problem too. If im on a call and i switch between speaker phone and handset the sound goes off. If i then make a new call the sound is still off and i have to switch between speaker and handset to get it to come back on!
Still love the phone though..
@johnboywilson, I hope you are right. I am one of those ppl that started a thread on the google forum about this issue, and others have been reporting it. I was just fearful that this is one of those issues that's in the minority, so google might skip over it. I hope that's not the case. Other than that, this is by far the BEST phone i've ever owned. I have no other issues with it.
I use the wired headset mostly, but I can confirm this as well. It isn't just another call or SMS for me that causes it...anything that adds a notification (SMS, plugging in to USB, email...anything!). The volume either goes crazy up, or crazy down. It seems to alternate.
It went down the other day after an email during a call, so I had to put the rocker all the way up just so it would sound normal. Shortly thereafter, I got a text and lost my hearing for about 10 mins...the phone can get very loud.
Seriously, this needs to be fixed.
Yup, it happens through the wired headset as well. I think it's def a software issue. Hope you have google people patrolling this site and seeing these issues as well. The first OTA update is coming this week, but for the 3G issue. No one knows what other possible fixes might be included.
Even received a replacement that did the same thing. Not sure why some ppl have working devices, and others have these software glitches. I doubt i'll ever be an early adopter again.
WOW! ok, after 3 preliminary tests, I can conclude that the OTA update has resolved this issue!!!!! YEEPEEE!!!!!!!! Now the phone is PERFECT! I will keep monitoring the situation throughout the day to see if it stays that way, which I can't imagine why it wouldn't!!!THANK YOU GOOGLE!!!!
it didnt fix the problem when i did the update,still have low incall volume
If you have low incall volume - rise it, or flash a kernel with volume boost hack. This bug has been resolved months ago. You're talking about something else.
So I have been using the AT&T S4 for a week or so now and I noticed that a lot of time, people on the other side of a phone call have a hard time hearing me. I recently rooted my phone and can't recall if I had this problem before that change. Anyone else out there having the same issue? Wondering if at this point, if it's some weird side effect of rooting the phone (but I don't see anyway how it could...)
mine is rooted and the call quality is perfect and the volume is too loud try a reset
delete
Guess I'll go in and have it replaced. I'll let you guys know about the change and if that was the problem. Thanks for the super quick replies!
Volume and call quality are great on mine.
However, the G4 does not get the same signal strength (cell and wifi) that my G3 did....
Hi,
I have problem with my Nexus 4 on stock soft, it was present on 4.3, now after update to 4.4 nothing changed. Issue remains.
When I put loudspeaker on during call, person I am talking to says that he barely or even doesn't hear me.
It's a bit ironic, because while googling for the solution I've found that people tend to have issue with normal mode and turning on speaker mode fixes the issue. Out of the 2 I prefer my problem, nevertheless I talk a lot while driving, so this is annoying. Any one encountered this issue? Is there simple fix or I have to service my brand new phone?
Did you ever find a fix, this happens with my nexus 4.
Delwing said:
Hi,
I have problem with my Nexus 4 on stock soft, it was present on 4.3, now after update to 4.4 nothing changed. Issue remains.
When I put loudspeaker on during call, person I am talking to says that he barely or even doesn't hear me.
It's a bit ironic, because while googling for the solution I've found that people tend to have issue with normal mode and turning on speaker mode fixes the issue. Out of the 2 I prefer my problem, nevertheless I talk a lot while driving, so this is annoying. Any one encountered this issue? Is there simple fix or I have to service my brand new phone?
Click to expand...
Click to collapse
mustie said:
Did you ever find a fix, this happens with my nexus 4.
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Click to collapse
I still have that issue and still no solution for it. Anybody?
Any resolve this issue?
I've noticed this issue on my nexus 4 as well.
When I have the loudspeaker on, its as if the microphone is picking up noise or something constantly. So if I'm on an automated menu (lets say when calling a bank) and you're suppose to say say your account number, the system will immediately say "we did not get that...etc" as if my phone microphone is always picking something up. Also when I talk to people on it, they say they have troubles hearing me.
I have no issues when on regular (non loudspeaker) mode though.
Most of the times.. It is a software issue... Try flashing the stock firmware.. From Google developers website
Sent from my Nexus 4 using XDA Free mobile app
So I just got my note 4 recently and besides some software issues, I'd say the phone is pretty solid. However the issues aren't really deal-breaking issues and it seems to somewhat inconsistent as someone else I know does not have these issues.
1. I'm missing the mobile data notification panel toggle.
2.The device can't be silence using the volume down and will only go to the vibrate but can easily go up to max sound notification.
I bought the phone from WIND and my friend bought theirs from Koodo if that makes a difference. Some insight on this issue would be nice or if there were a way to fix this without waiting for the next update.
Thank.
*Also some people on reddit have also stated 2. is apparent in their phone from Telus and Rogers.
I have been reading on this online trying to find a solution without any comprehensive solutions so would appreciate it if someone could please help me out....
While talking on the phone using my moto x style...the people on the other end say that they can barely listen to me....i have to literally shout to make them hear it...
do any of you face similar issues? am i doing something wrong?.
I am on stock btw and received the OTA MM update a week back
Please let me know what other details you need to identify and solve the problem
Ok so its not just me. It started as soon as I updated to MM. I did find somewhat of a work around. Usually if I take the phone away from my ear (so the display turns on) and then put it back, they can magically hear me again. If that doesn't work I toggle speakerphone mode on then off and it works.
Sent from my XT1575 using Tapatalk
Wow I will definitely try it out next time I face this issue... Am so relieved to see that I am not the only one with this issue... Is your problem intermittent too? Also anybody else facing the same issues?
Sent from my HM NOTE 1S using Tapatalk
I disabled Enhanced 4G LTE Mode and the problem immediately went away. After a few days, I tried my luck and turned it back on and haven't had a problem with other hearing people hearing me since. Good luck.
Unfortunately am still facing a lot of issues with the calls...my voice sounds muffled and extremely feeble to people and they arent able to hear me....
Am surprised nobody else is facing this issues...did i get a defective piece? Are there any other things I can try out....
extremely frustrated with it and not sure what to do...any help would be immensely helpful
bump...
I'm having the same issue on 2 devices. It happened on both OS's. I'm going to try turning off the enhanced 4g lte option. Maybe that doesn't play well with Verizon. One note I did make was the problem doesn't exist on speaker phone. I kinda thought it was the noise canceling mics being too functional.
Thanks please let me know how it goes and if you are able to find anything...I dont even have the 4g LTE option since I am using the phone in India...
Have tried disabling Ok Google voice activation which helped lot of OPO users but doesnt seem to work on MXPE
I've got the same issue on a phone I just got 3 days ago. Replacement should arrive today.
The problem... Low volume on the handset earpiece accompanied by very low level but constant background static noise. The background noise is low enough to only be audible in a quiet environment. Switch to speaker phone, Bluetooth, or wired headset and the problem is gone. The problem is only on the handset earpiece.
Sent from my XT1575 using Tapatalk
Okay I am facing the issue with the microphpone actually in terms of outgoing call quality...the other person is barely able to hear me at all
msankadi said:
Okay I am facing the issue with the microphpone actually in terms of outgoing call quality...the other person is barely able to hear me at all
Click to expand...
Click to collapse
I see, different problem from mine. Audio for the other person on my calls is fine.
My replacement has arrived, but the problem persists. However prior to upgrading the new phone to Marshmallow, it was fine. Seems like a Marshmallow bug.
I started a new thread detailing the issue at http://forum.xda-developers.com/showthread.php?t=3277589.
Sent from my XT1575 using Tapatalk
Thanks a lot for your inputs though...issue is a bit different...
Same issue here ! immediately after MM OTA update (stock vanilla) people start complaining they cannot hear me well !
After sorting most of MM issues this is a major pain in the a**
Let Moto know about this as it makes the phone crippled.
How come there aren't any more complaints about this serious issue !
This is 100% MM related - People complain they can barely hear me on the other end of the line - I sound muffled, stuttered and basically bad to the point they cannot continue the conversation and demand I call them from a land line !
Forget all MM bugs, problems, etc (need I mention the Equalizer went AWOL) now this Smartphone which I highly praised and loved became a ...smart something - with no phone feature.
Help me let Moto support be aware of this issue.
Thanks
I have the same issue, the other person is barely able to hear me.
I'm in Italy and i noticed that this issue come when my phone is in GSM (2G), when i talk in 3G it's ok.
I also made a TEST that you can do, i tried to speak with headphones's microphone and the issue is gone, but when I unplug the headphones the issue came back immediatly (switching the screen on).
Does anyone know how to tell this issue to Motorola?
Everyone of us should send his request to Motorola, to show them this common issue.
Got the following advise from Motorola support on chat - it seems to help - please tell me if it work for you:
please go to settings > apps > all > Audio Effects app - Tap Force Stop - Clear Cache and Clear Data.
Also under settings > apps > all > go to Phone app - Tap Force Stop - Clear Cache and Clear Data.
Now please turn off the phone and when you turn it back on try making a call.
alon3232 said:
Got the following advise from Motorola support on chat - it seems to help - please tell me if it work for you:
please go to settings > apps > all > Audio Effects app - Tap Force Stop - Clear Cache and Clear Data.
Also under settings > apps > all > go to Phone app - Tap Force Stop - Clear Cache and Clear Data.
Now please turn off the phone and when you turn it back on try making a call.
Click to expand...
Click to collapse
I did try all that per Motorola support. It made no difference. Then I tried a factory reset without reconnecting to my Google account. Also, no difference.
Note I am waiting on a second replacement phone. It should arrive on Wednesday.
Sent from my XT1575 using Tapatalk
None of the solutions seem to work for me either Did you guys actually try to finalize if this issue was only due to MM? Did you not face it on Lollipop? Am seriously lost for words on the issue as its such a basic need which is not being met...did the replacements help resolve it?
msankadi said:
None of the solutions seem to work for me either Did you guys actually try to finalize if this issue was only due to MM? Did you not face it on Lollipop? Am seriously lost for words on the issue as its such a basic need which is not being met...did the replacements help resolve it?
Click to expand...
Click to collapse
This is 100 % MM issue
I can confirm
This is not on lollipop
Is audio equalizer solution full proof ????
Sent from my XT1572 using Tapatalk
freakzapster said:
This is 100 % MM issue
I can confirm
This is not on lollipop
Is audio equalizer solution full proof ????
Sent from my XT1572 using Tapatalk
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Click to collapse
I only recently got the MXPE, and upgraded to Marshmallow immediately. My first call was under Marshmallow's control. It had the background noise and low volume level.
I got a replacement and tried it under Lollipop immediately. It did not have the background noise, but did have low volume. Upgraded it to Marshmallow and the noise returned. So, I would conclude that the noise is a Marshmallow induced issue.
However, I have a second replacement of the way. My thought is that perhaps the noise is related to the low volume issue, which is a hardware problem, and Marshmallow is just highlighting the weakness in some way that results in the noise.
As for the volume problem, this is the first phone I've ever had to use at maximum volume. Even then, it is just adequate. From what i have read on boards like XDA, this is not normal. That, in part, is why I have another replacement on the way.
Sent from my XT1575 using Tapatalk