I just got home from the Sprint store and pre-ordered my S7 edge. Does anybody know if the early pre-order arrivals are also occurring for the in-store option as well? The employees in store seemed to be unsure but they said it'd probably be on the normal release date (which is fine with me).
I'm coming from the S5 so I'm excited for the large battery. Although...I do wish they had gone with a replaceable battery - it will be tough to get used to not being able to swap out batteries on a moments notice. I have two lines with Sprint, though so I'll keep my S5 active on the other line
Hoping to get active again on XDA after a few years of absence.
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This is the most recent update via my order number, yesterday it said it would have started shipping then but it changed to the 1st.
As of speaking with Sprint this morning 3/2 I got 3 different shipping expected dates.... 11th then the 7th then after speaking with 2 superiors due to my situation they said 2-5 from the first for the inital pre-orders. So essentially not till the 7-8 to start receiving devices.
Yeah mine said it would ship on 3/7. Today it said they would ship 3/1
ibcenu said:
Yeah mine said it would ship on 3/7. Today it said they would ship 3/1
Click to expand...
Click to collapse
Did you not receive you VR headset yet ? I noticed you had no tacking # listed.
clockedtouch said:
Did you not receive you VR headset yet ? I noticed you had no tacking # listed.
Click to expand...
Click to collapse
Haven't got the phone yet. Last week it said both would ship the 7th. VR stayed the same but they bumped up the date for the phone... Poor Verizon guys are getting end of month dates now.
ibcenu said:
Haven't got the phone yet. Last week it said both would ship the 7th. VR stayed the same but they bumped up the date for the phone... Poor Verizon guys are getting end of month dates now.
Click to expand...
Click to collapse
That's strange, I got my VR like 3 days after I placed the order. Yeah it sucks to be them!!!
clockedtouch said:
That's strange, I got my VR like 3 days after I placed the order. Yeah it sucks to be them!!!
Click to expand...
Click to collapse
That's odd, I placed the order the 1st morning of pre orders
ibcenu said:
That's odd, I placed the order the 1st morning of pre orders
Click to expand...
Click to collapse
Same here did it around 8am, I got the order confirmation, then I got a ups notification package in route for delivery.
I got an email confirmation but my order number returns no result. Probably because it's an order via the brick and mortar store. It starts with "OE_ORDER_HEADERS_ALL" before a number after that. Doesn't return a good result on the Sprint website.
EDIT: I also note that my order doesn't have any mention of the Gear VR despite the rep in store telling me I'd receive it. I realllllly hoping this is all because it's an instore order instead of a pure online order. Does anybody know if the retail stores carry stock of the Gear VR in general?
Mine just changed until next week. Bummer.
rwright64 said:
Mine just changed until next week. Bummer.
Click to expand...
Click to collapse
Yeah mine says today what it said a week ago. Yesterday said it would ship 3/1. Today says 3/7.
Power struggle, some PR guy said get them out! Keep up with t mobile. Some other douche decided no and reversed the order
ibcenu said:
Yeah mine says today what it said a week ago. Yesterday said it would ship 3/1. Today says 3/7.
Power struggle, some PR guy said get them out! Keep up with t mobile. Some other douche decided no and reversed the order
Click to expand...
Click to collapse
I wonder if there's going to be shortages with this. Should be a really popular phone release overall. Would not surprise me if some of us don't see them until closer to the end of the month. I'm hoping this is not true but we shall see.
WeatherTech said:
I wonder if there's going to be shortages with this. Should be a really popular phone release overall. Would not surprise me if some of us don't see them until closer to the end of the month. I'm hoping this is not true but we shall see.
Click to expand...
Click to collapse
I'm a little ticked, told a guy he should have my old phone by the weekend and now he don't want to wait and is buying another
ibcenu said:
I'm a little ticked, told a guy he should have my old phone by the weekend and now he don't want to wait and is buying another
Click to expand...
Click to collapse
I'm not sure I ordered mine on the 23rd and the order status has constantly changed , first it was all orders placed before 10pm central 2/29 would ship on the 2/29 then it said that orders placed before 10am central time on 3/1 would ship within 2-5 days and after 10 am they would ship the 3/7 and now it says that it wont ship till 3/7. I'll see what i can get from the live chat associate , if i don't have luck ill call and see what i can get for us. Ill post back as soon as i am done.
Another update from my end - store rep, manager AND the SprintCare Twitter team got my VR issue resolved and had that ordered as well. Now I need to see if I can view order status online!
Sprint Order Status
Some information i received from speaking to the sprint rep, orders are now back ordered and sprint is waiting for Samsung to send more devices out " the demand of devices has increased and we are working closely with Samsung to make sure we will fulfill all the order in a timely manner", while he also states "some of the orders have indeed been shipped on 2/29" .
What do you think of this ? Also, I received a free 30$ accessory for the inconvenience.
Sprint: Thank you for visiting Sprint. What questions can I answer for you today?
You: Hello, i have some concerns about my order, my order number is removed
John Doe: Hello and thank you for contacting Sprint!
John Doe: Navigating away from Sprint.com may cause you to lose connection with the chat.
John Doe: I would be happy to look into that for you.
John Doe: May I have your first and last name please?
You: My name is John Doe, account name is John Doe
John Doe: Nice to meet you!
John Doe: Thank You!
John Doe: One moment please.
You: Ok thank you.
John Doe: I appreciate your patience.
John Doe: I was able to locate your order. Before we continue, I will need to authenticate your account. The following questions are designed to prevent unauthorized access to your account.
John Doe: May I have your account PIN please?
John Doe: Your account PIN would be 6-10 digits (numbers) and would have been selected when starting your Sprint service.
You: replaced for security reasons
John Doe: Thank you. One moment please while I review your information.
You: Take your time.
John Doe: Perfect!
John Doe: Thank you very much!
John Doe: What questions can I answer for you today?
You: I ordered my device on the 23rd of February, I received two order numbers one being I'm not sure I ordered mine on the 23rd and the order status has constantly changed , first it was all orders placed before 10pm central 2/29 would ship on the 2/29 then it said that orders placed before 10am central time on 3/1 would ship within 2-5 days and after 10 am they would ship the 3/7 and now it says that it wont ship till 3/7. I'll see what i can get from the live chat associate , if i don't have luck ill call and see what i can get for us. Ill post back as soon as i am done.
John Doe: I am sorry about this.
John Doe: I understand.
You: ooops im sorry i didnt mean to cp that
John Doe: One moment as I research your account.
You: but i guess that sums it up
John Doe: Of course.
John Doe: Thank You!
You: Sorry, i was on a forum and people are reporting some issues with shipping and other concerns that i have had as well. Im just wondering what the status of my order is because the status has changed drastically over the past days
John Doe: I'm sorry that happened.
John Doe: One moment as I research that in our system.
You: thank you
John Doe: Wonderful!
John Doe: I am able to see here that you have the order for the Galaxy S7, another order for the Gear VR that comes free with the S7 and the last one for the iPhone 6S Plus Rose.
You: Yes
John Doe: As for the shipping, we do apologize, the demand of devices has increased and we are working closely with Samsung to make sure we will fulfill all the order in a timely manner.
John Doe: The latest updates say that the shipping will begin on 3/7.
You: But i ordered mine on the 23rd
You: demand should be based on the order we ordered them correct ?
John Doe: I am sorry about this.
John Doe: Do not worry, I am sure you will love the device, it is worth the wait.
John Doe: Where I am from, we still haven't had pre-orders starting. You will have the greatest device on the market.
You: I believe that its worth the wait i just don't believe that we as consumers are being lied to when the update status quotes something else
You: may i talk to a manager please?
John Doe: I understand how frustrated you must be.
John Doe: At this point, we are doing everything we can to make sure Samsung is delivering as fast as possible the devices.
You: As i stated the first update said that orders placed before 2/29th would be shipped before on the 2/29th and all other orders would be shipped out on the 3/7 , i spoke to a rep who also confirmed this saying that i should be getting a email shortly. However, the next day 3/1 stated that now orders placed before 3/1 by 10am would be shipped on 3/1 and any orders after 10am central time would be shipped on 3/7
John Doe: I am sorry about this.
John Doe: I understand.
You: people are already stating that the devices that they had sent to the store are already ready to be picked up
John Doe: Some of the orders have indeed been shipped on 2/29.
John Doe: There is a chance it will ship faster, as soon as we receive devices, we have no reason to keep them, once they come though our door, we quickly ship them out.
You: i just dont think that it is necessarily fair when these orders are being placed far behind mine which was on the 23rd the first day to pre order them, other carriers such as t-mobile received them as fast as the 28th !
John Doe: It is in our customers best interest to make sure we have them sent as fast as possible.
John Doe: I do apologize, do not worry, I am sure you will have your order soon, as once it is shipped, UPS will deliver it faster.
You: I'm just concerned that on march 7 im going to receive a new status update saying not till 3/11
John Doe: I understand.
You: my concern isn't ups its sprint
John Doe: At this point, we also have to wait for Samsung to give us more and more devices.
John Doe: Once a batch comes it is sent right out.
You: Why are be given false claims then ?
You: im sure this is something that has been well known
John Doe: A portion of the orders has been indeed shipped out.
You: i just dont understand why people who are ordering after my 23rd update are receiving tracking numbers that just makes no sense
John Doe: I am sorry about this.
You: may i speak to a manager please, or someone that can figure out why this is taking place ? or a ota on when the shipment from samsung will come
John Doe: I would be happy to check on the situation for you.
You: thank you
John Doe: Absolutely!
John Doe: At this point, this is all the information I have in the systems. What we can do for the inconvenience, we can give you a free accessory of up to $30. I will leave a note on your account, after you decide what you want to get, you can call 866-789-8292 for the order to be placed.
John Doe: I know your time is valuable and I would like to assist you in resolving any questions you have today. Would you like to continue chatting with me today?
John Doe: I have not received a response. I will be disconnecting this chat. If you require additional assistance, please visit www.sprint.com. We appreciate your business.
You: thank you
John Doe: Excellent!
John Doe: You're welcome.
You: have a nice day im just hopping that they come soon!
viperblood said:
Some information i received from speaking to the sprint rep, orders are now back ordered and sprint is waiting for Samsung to send more devices out " the demand of devices has increased and we are working closely with Samsung to make sure we will fulfill all the order in a timely manner", while he also states "some of the orders have indeed been shipped on 2/29" .
What do you think of this ? Also, I received a free 30$ accessory for the inconvenience.
Sprint: Thank you for visiting Sprint. What questions can I answer for you today?
You: Hello, i have some concerns about my order, my order number is removed
John Doe: Hello and thank you for contacting Sprint!
John Doe: Navigating away from Sprint.com may cause you to lose connection with the chat.
John Doe: I would be happy to look into that for you.
John Doe: May I have your first and last name please?
You: My name is John Doe, account name is John Doe
John Doe: Nice to meet you!
John Doe: Thank You!
John Doe: One moment please.
You: Ok thank you.
John Doe: I appreciate your patience.
John Doe: I was able to locate your order. Before we continue, I will need to authenticate your account. The following questions are designed to prevent unauthorized access to your account.
John Doe: May I have your account PIN please?
John Doe: Your account PIN would be 6-10 digits (numbers) and would have been selected when starting your Sprint service.
You: replaced for security reasons
John Doe: Thank you. One moment please while I review your information.
You: Take your time.
John Doe: Perfect!
John Doe: Thank you very much!
John Doe: What questions can I answer for you today?
You: I ordered my device on the 23rd of February, I received two order numbers one being I'm not sure I ordered mine on the 23rd and the order status has constantly changed , first it was all orders placed before 10pm central 2/29 would ship on the 2/29 then it said that orders placed before 10am central time on 3/1 would ship within 2-5 days and after 10 am they would ship the 3/7 and now it says that it wont ship till 3/7. I'll see what i can get from the live chat associate , if i don't have luck ill call and see what i can get for us. Ill post back as soon as i am done.
John Doe: I am sorry about this.
John Doe: I understand.
You: ooops im sorry i didnt mean to cp that
John Doe: One moment as I research your account.
You: but i guess that sums it up
John Doe: Of course.
John Doe: Thank You!
You: Sorry, i was on a forum and people are reporting some issues with shipping and other concerns that i have had as well. Im just wondering what the status of my order is because the status has changed drastically over the past days
John Doe: I'm sorry that happened.
John Doe: One moment as I research that in our system.
You: thank you
John Doe: Wonderful!
John Doe: I am able to see here that you have the order for the Galaxy S7, another order for the Gear VR that comes free with the S7 and the last one for the iPhone 6S Plus Rose.
You: Yes
John Doe: As for the shipping, we do apologize, the demand of devices has increased and we are working closely with Samsung to make sure we will fulfill all the order in a timely manner.
John Doe: The latest updates say that the shipping will begin on 3/7.
You: But i ordered mine on the 23rd
You: demand should be based on the order we ordered them correct ?
John Doe: I am sorry about this.
John Doe: Do not worry, I am sure you will love the device, it is worth the wait.
John Doe: Where I am from, we still haven't had pre-orders starting. You will have the greatest device on the market.
You: I believe that its worth the wait i just don't believe that we as consumers are being lied to when the update status quotes something else
You: may i talk to a manager please?
John Doe: I understand how frustrated you must be.
John Doe: At this point, we are doing everything we can to make sure Samsung is delivering as fast as possible the devices.
You: As i stated the first update said that orders placed before 2/29th would be shipped before on the 2/29th and all other orders would be shipped out on the 3/7 , i spoke to a rep who also confirmed this saying that i should be getting a email shortly. However, the next day 3/1 stated that now orders placed before 3/1 by 10am would be shipped on 3/1 and any orders after 10am central time would be shipped on 3/7
John Doe: I am sorry about this.
John Doe: I understand.
You: people are already stating that the devices that they had sent to the store are already ready to be picked up
John Doe: Some of the orders have indeed been shipped on 2/29.
John Doe: There is a chance it will ship faster, as soon as we receive devices, we have no reason to keep them, once they come though our door, we quickly ship them out.
You: i just dont think that it is necessarily fair when these orders are being placed far behind mine which was on the 23rd the first day to pre order them, other carriers such as t-mobile received them as fast as the 28th !
John Doe: It is in our customers best interest to make sure we have them sent as fast as possible.
John Doe: I do apologize, do not worry, I am sure you will have your order soon, as once it is shipped, UPS will deliver it faster.
You: I'm just concerned that on march 7 im going to receive a new status update saying not till 3/11
John Doe: I understand.
You: my concern isn't ups its sprint
John Doe: At this point, we also have to wait for Samsung to give us more and more devices.
John Doe: Once a batch comes it is sent right out.
You: Why are be given false claims then ?
You: im sure this is something that has been well known
John Doe: A portion of the orders has been indeed shipped out.
You: i just dont understand why people who are ordering after my 23rd update are receiving tracking numbers that just makes no sense
John Doe: I am sorry about this.
You: may i speak to a manager please, or someone that can figure out why this is taking place ? or a ota on when the shipment from samsung will come
John Doe: I would be happy to check on the situation for you.
You: thank you
John Doe: Absolutely!
John Doe: At this point, this is all the information I have in the systems. What we can do for the inconvenience, we can give you a free accessory of up to $30. I will leave a note on your account, after you decide what you want to get, you can call 866-789-8292 for the order to be placed.
John Doe: I know your time is valuable and I would like to assist you in resolving any questions you have today. Would you like to continue chatting with me today?
John Doe: I have not received a response. I will be disconnecting this chat. If you require additional assistance, please visit www.sprint.com. We appreciate your business.
You: thank you
John Doe: Excellent!
John Doe: You're welcome.
You: have a nice day im just hopping that they come soon!
Click to expand...
Click to collapse
That sucks! But I'm willing to wait for a quality device. Crossing my fingers.
WeatherTech said:
That sucks! But I'm willing to wait for a quality device. Crossing my fingers.
Click to expand...
Click to collapse
It really does but what gets me is that be said orders where shipped out was i not early enough to order it on the 23rd ? Or are they placed randomly ?
My rep just called me and said not to expect it before the actual release. But he won't be in and apparently it needs to be him so I won't get it until Saturday (after the 11th)
I got a shipping notification! This is for my actual phone and not the Gear VR yet. Now the question becomes whether the Sprint store will actually let me have it ahead of the "official" release. It sounded like they were going to hold pre-orders from being released to customers until the actual release date. I might give them a ring once my phone is actually delivered to the store to argue that online pre-orders are already going to customers.
Related
I got a call from At&T about a problem porting my number from Verizon (yes I am making the switch back). I mentioned they could not port yet as I don't have a phone because it is on pre-order. Cust Service said that I would be receiving it in a couple of days. I got the call yesterday so i am hoping to have my shiny new Atrix tomorrow or the next day.
Could be Cust Service has no idea what they are talking about but you can only hope
If that is the case I might pre order through att instead of best buy then...
Droid Incredible Rooted!
Moved to general as not android development
bsp120167 said:
I got a call from At&T about a problem porting my number from Verizon (yes I am making the switch back). I mentioned they could not port yet as I don't have a phone because it is on pre-order. Cust Service said that I would be receiving it in a couple of days. I got the call yesterday so i am hoping to have my shiny new Atrix tomorrow or the next day.
Could be Cust Service has no idea what they are talking about but you can only hope
Click to expand...
Click to collapse
Well, what's the word? Have you received it yet?
Sent from my SGH-I897 using XDA App
Early early release
I got an email confirming the rumors of the Atrix being shipped on the 22nd!!! Read below.
Dear <Removed my name>,
Thank you for your recent purchase from the AT&T Premier Online Store. We're pleased that you chose AT&T as your service provider.
You may have received an e-mail today referencing: "AT&T Premier: Order XXXXXXXXXXXXXXX items are on backorder". Please disregard this email. We apologize for any confusion this email may have caused.
Your pre-order for Motorola Atrix on 14-FEB-11 is still scheduled to ship as early as February 22, 2011.
As a reminder, you will receive an email from the AT&T Premier Team confirming shipment along with the carrier information and tracking number to track your shipment online.
Your web order number: XXXXXXXXXXXXXXXX
If you purchased other devices with this order, we will ship your complete order starting February 22, 2011.
We appreciate your business and look forward to having you as a customer.
Thank you for choosing AT&T,
The AT&T Premier Team
This email was auto-generated. Please do not respond.
© 2011 AT&T Intellectual Property. All rights reserved. AT&T and AT&T logo are trademarks of AT&T
Intellectual Property.
Hello everyone. I'm new to this section of XDA - I've had a Captivate for some time (4 of them actually) and have been quite dissapointed at times with it. Overall a great phone, but lots of un-necessary issues (imo) I just pre-ordered the Atrix 4G today and was told I could recieve it within the next 7-10 days at the soonest... I really cant wait to see what the devs here on XDA will cook up for this killer phone (based on specs). If the dev support is anything at all like it is for the Captivate - this is gonna be a great ride with the Atrix 4G
I am hoping we get alot of captivate devs to switch. I know there is a good chance that the bootloader will be encrypted, and that might keep the ROM chefs away, but I really hope we find away around it. i am going to be submitting as much of my capabilities to the effort, but I am new to android. I have done a small amount of program development on iOS with jailbreaks. so hopefully I can help.
Also, as I have said before, Devs are the lifeblood of these phones, and I am willing to put my money out there as a substitute for my experience. I am willing to help any motivated devs by donating $20-$40. Hopefully we can get a rich community surrounding the phone. that way when i am still using it 18 months down the road, I will still be happy with it.
I didn't get that email at all and I preordered on Sunday morning when the preorder option first popped up. I did get my confirmation email right after preordering and another email today ( 17th) , but not the one you have. Am I still going to get my atrix on the 22nd? Or did something get messed up?
Sent from my GT-P1000 using XDA App
What email did you get today if not the one posted above?
Sent from my SGH-I897 using XDA App
i called att and they said that everyone that pre-ordered the phone will get it on monday the 21st. so 4 days from now.
they said the phone will be available in stores on 22nd.
arcticreaver said:
i called att and they said that everyone that pre-ordered the phone will get it on monday the 21st. so 4 days from now.
they said the phone will be available in stores on 22nd.
Click to expand...
Click to collapse
I freaking hope so...it's my birthday! lol
I just received shipped email and it is showing delivery by 3pm on 2/21.
When I did the checkout on the AT&T site it told me it's scheduled to be delivered on or before March 6th... if people are getting them as early as the 21 or 22 I sure as hell hope mine arrives around that time as well.
tracking attached.....
does anyone know if the package will require signature? i may have to leave work early to be sure i'm home for this bad boy if that's the case.
Usually says if the signature is required or not for the tracking information, so it looks like no signature required.
CC Lemon said:
Usually says if the signature is required or not for the tracking information, so it looks like no signature required.
Click to expand...
Click to collapse
I'd be seriously pissed if FedEx left it on the porch without signature and it got stolen after waiting for this phone. Good thing it's a holiday and I'm working from home all day!
I opted to have mine shipped to the att store - just incase i wouldnt be home when FedEx showed up. This way i dont have to worry about it being left on the front step and sitting there
jgc121 said:
I opted to have mine shipped to the att store - just incase i wouldnt be home when FedEx showed up. This way i dont have to worry about it being left on the front step and sitting there
Click to expand...
Click to collapse
You know, I was looking for that option and didn't see anything about it. Where was this option during online pre-ordering to have it shipped to a specific store? Maybe next time I pre-order I'll be able to do this.
s1ickwi11y said:
You know, I was looking for that option and didn't see anything about it. Where was this option during online pre-ordering to have it shipped to a specific store? Maybe next time I pre-order I'll be able to do this.
Click to expand...
Click to collapse
I didn't see it either. But most likely, you could simply call after placing the order, and have the CSR make the change for you.
i just got this email from Clove
We are now very close to the launch of the Samsung Galaxy S II I9100. Here at Clove we are very excited about the launch of what is set to be an amazing handset and we are sure that you are as well.
At this stage, we are emailing you to confirm a few details prior to launch and we also have a small request to make.
We can confirm that stock will be arriving on Wednesday 4th May and we will receive enough stock to ship your order next week. We will begin shipping orders on 4th May and we anticipate that all current orders will be shipped by Friday 6th May.
Due to the high volume of orders we have, we will be extremely busy next week.
WE THEREFORE REQUEST THAT YOU DO NOT CONTACT US (WHETHER IT BE BY EMAIL, TELEPHONE, FACEBOOK OR TWITTER) TO ASK THAT YOUR SPECIFIC ORDER CAN BE SHIPPED AS SOON AS POSSIBLE. THIS WILL ONLY SLOW US DOWN AND TAKE US LONGER TO SHIP ORDERS.
We have now confirmed that the UK Version of the Samsung Galaxy S II I9100 WILL NOT ship with an NFC chip. If you wish to cancel your order as a result of this, please email us on [email protected] with the subject line stating: SGS2 ORDER CANCELLATION.
Otherwise we will proceed to ship your order next week.
Kind Regards
` `
did anybody else get this email? or was it just me..
I have got this email. Too.
Sent from my MB860 using XDA App
me2
............
soraxd said:
did anybody else get this email? or was it just me..
Click to expand...
Click to collapse
Yes All orders through clove for the phone received the email. I think they are actually giving a realistic time frame for their dispatch.
If the stock arrives late 3rd May they are making sure they are out by the 4th. Handtec have stated stock arriving the 3rd and sending the same day.
I believe Clove are just covering their bases and making sure they don't promise something they wont deliver on.
intacept said:
Yes All orders through clove for the phone received the email. I think they are actually giving a realistic time frame for their dispatch.
If the stock arrives late 3rd May they are making sure they are out by the 4th. Handtec have stated stock arriving the 3rd and sending the same day.
I believe Clove are just covering their bases and making sure they don't promise something they wont deliver on.
Click to expand...
Click to collapse
but wait, didnt handtec say they would send theirs out yesterday, or today?
and clove origionally said they would send theirs out on the 2nd.. so did something change? or did they always plan to send it out later? do you think theyll send out on the 2nd or this new date?
clove had said 3rd may initially ... or atleast when i pre ordered i think 2 weeks ago. now they say 4-6th. handtec originally said theyll get by 28 and ship by 29th BUT suddenly just changed all that on their website. didn't notify anyone either so after that I just decided to stick to clove cause they're always updating. anytime they get new info on the phone they would send an email asking if i want to still buy the phone or cancel. For example with the NFC not being included and such. they cost about 15 pounds more but have better service. that's how it usually is... smaller companies (clove) have better service cause each customer matters much more while larger companies (handtec) arent that good on service cause they dont care all too much if they lose 1 customer.
I also got that email today in the afternoon.
i hope handtec will finally ship on tuesday........
This morning, I see this on my fedex tacking info Clearance delay. It made me a little nervous so I called fedex, askd the lady what this is about, she tells me. So i have to give a description of my Samsung galaxy box so they can identify it, and get its on its way. Good thing I found this early to minimize any more delay I hope?. Anyways Whats everyones experience with a "Clearance delay"If you have ever run into it . Did it slow everything down, delay your shipping. or not have much effect.
meds88 said:
This morning, I see this on my fedex tacking info Clearance delay. It made me a little nervous so I called fedex, askd the lady what this is about, she tells me. So i have to give a description of my Samsung galaxy box so they can identify it, and get its on its way. Good thing I found this early to minimize any more delay I hope?. Anyways Whats everyones experience with a "Clearance delay"If you have ever run into it . Did it slow everything down, delay your shipping. or not have much effect.
Click to expand...
Click to collapse
I also have a clearance delay in Memphis...what information did you provide for the box description? Has your tracking information changed yet?
EDIT: Just called fedex and they said the package is en route to my zip code and will be here at the scheduled time...so I guess its just not updating the tracking information online.
meds88 said:
This morning, I see this on my fedex tacking info Clearance delay. It made me a little nervous so I called fedex, askd the lady what this is about, she tells me. So i have to give a description of my Samsung galaxy box so they can identify it, and get its on its way. Good thing I found this early to minimize any more delay I hope?. Anyways Whats everyones experience with a "Clearance delay"If you have ever run into it . Did it slow everything down, delay your shipping. or not have much effect.
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What?!! Did you mean there's no any description for what inside in the Box outside?!
maybe i have to be ready for that!.
Clove or Handtech ?
Same here. Clearance delay because handtec didn't include customs form on the box.
I called fedex and they said they now have the info they need but the phone wwill only be here tomorrow instead of today. LAME.
clubtech said:
Same here. Clearance delay because handtec didn't include customs form on the box.
I called fedex and they said they now have the info they need but the phone wwill only be here tomorrow instead of today. LAME.
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I also have a clearance delay but I call fedex and the automated system said that it was on it's way to the shipping facility that delivers to my zip code. My online tracking still says clearance delay though.
How accurate is Fedex's phone automatic system?
Did you talk to a representative or the automated system?
Dreadsteel said:
I also have a clearance delay but I call fedex and the automated system said that it was on it's way to the shipping facility that delivers to my zip code. My online tracking still says clearance delay though.
How accurate is Fedex's phone automatic system?
Did you talk to a representative or the automated system?
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Just talked to a rep. They said it was delayed in customs so I gave them some information and they said they would call back to let me know the package is on its way...So in response to your question, the automated system is not accurate.
OK. I had to fill out some forums that Fed ex emailed to me, then scan them and send them back! What a pain. Now i will be getting the package tomorrow rather then today. Booooooooooooooooooo anyways If you have a sg2 come check your tracking often so you dont have to wate any longer then u have allready
Funny when i called FedEx they said they received the forms needed from the SHIPPER (handtec) and dint ask me to fill out any form.
They said they hope it will get released today for tomorrow's shipping.
I can't believe handtec does not know they need to fill out customs forms when shipping internationally.
MAJED.y said:
What?!! Did you mean there's no any description for what inside in the Box outside?!
maybe i have to be ready for that!.
Clove or Handtech ?
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I use to work for fedex express. Putting a description on the outside would be a bad idea. People would help themselves to a five finger discount.
I submitted the forms, but the tracking page status still shows "clearance delay". Did anyone have their status updated?
I'm hoping I can at least get the phone tomorrow... With all this hassle it almost makes me regret buying this phone from abroad (especially since it looks like the official US version may be shipping this month or next).
smartbot said:
I submitted the forms, but the tracking page status still shows "clearance delay". Did anyone have their status updated?
I'm hoping I can at least get the phone tomorrow... With all this hassle it almost makes me regret buying this phone from abroad (especially since it looks like the official US version may be shipping this month or next).
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Mine is the same way. I verified all paperwork this morning around 10AM CST. I suspect they will all get approved in a batch. Not to worry, we'll be playing with our shiny new toys tomorrow!
Edit: I just got the following reply from the Customs Agent with FedEx when I asked why the status hadn't changed at all.
The package status will not change until early tomorrow morning. You can check the website in the morning to see if it is out for delivery.
My status just got updated to Int'l shipment release. Finally some good news today!
smartbot said:
My status just got updated to Int'l shipment release. Finally some good news today!
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Yep. Mine too! Hooray for having the GSII in our hot little hands tomorrow!!
Dang, I was suposed to get my today, then delay to tomorrow. now its looking like the next day after ;( WHY ME
Mine has also changed from clearance delay to Int'l shipment release. I hope they will ship it out tonight.
I called a rep about this and she told me that fedex has overnight delivery on this shipment so *cross fingers*
i may have helped you all.. my agent stated they didnt have the fcc release forms from handtec so i found the fcc id picture. and the online fcc form filed them out this morning and emailed scans in to fedex to the specific release agent.. called later and they said they now had all the paperwork they need.
great news!!!
Package status just changed to " Departed Fedex Location Memphis,TN"
Looks like overnight delivery is a go...I just hope its by plane haha
Well so much for getting my phone tomorrow...
It's saying there is a Clearance delay on mine too, and I got an email saying a Telecom form is required. I called fexed and asked if I needed to fill out a form, and they said the sender did..
Now I'll probably have to wait a week. DAMNIT.
What number did you guys call? Or how did you contact a specific agent?
I'd rather fill out the form itself than wait for Handtec. Where can I get the form?
fcc id
https://fjallfoss.fcc.gov/eas/GetApplicationAttachment.html?id=1429686
fcc form on this page with download link
http://www.canadacustomer.fedex.com/ca_english/customsguide/fcc.html
How is your experience with HUAWEI? similar to mine , any issues?
Here is mine ..
ok..so I ordered my phone through huawei(10/5/2015). I used the financing company through their website called Affirm.
I received all the confirmation emails from both huawei and affirm about my order and registration with Huawei.
here is where the "Fun" comes in:
I tried to login to the Huawei website this morning 10/6 to see if the status was updated(I have no patience)
and ...My account does not exist!!! so after chatting with a representative online they cannot find any of my information, no account registered, nothing!! However I can log onto the Affirm account and see when my payments are due!!! I have emails and phone calls back and forth from them they still have not resolved. Really sucks!
as of 10/8 I have received what looks to be a generic email saying that states I will get my phone??
I know i posted this in waiting for shipping but wanted to see direct order huawei only ..sorry
@mejori,
My experience while a little different, is still very similar to yours. I ordered on 9/30 and subsequently received a confirmation email with receipt. The next day, Huawei did debit my credit card.
But, when I login to my Huawei account, it shows nothing in "my orders". I emailed their customer service about this on 10/4 and received an automatic response with a ticket number, but have heard nothing back.
I'd have to say that this really isn't a big deal. We'll see how they do when it's time to start shipping product.
But I would have to say that their customer support is less than stellar, so far.
@cam30era they have emailed me to basically tell me the same thing that the generic email says.
I am going to just wait it out and see if i get it. However they did say that shipments are delayed but could not tell me when.
mejori said:
[MENTION=3209971]However they did say that shipments are delayed but could not tell me when.
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I was not aware of this. Thanks for the feedback. Let us know if you hear any more.
I don't see the benefit of ordering direct from them unless you don't want the play store money, don't want the insurance, possible tax free, and want a less reliable information service as far as shipping.
The only benefit to me would be tax free, but I wanted the insurance and easier RMA process.
cam30era said:
I was not aware of this. Thanks for the feedback. Let us know if you hear any more.
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I just emailed them .. keep you posted!!
htowngator said:
I don't see the benefit of ordering direct from them unless you don't want the play store money, don't want the insurance, possible tax free, and want a less reliable information service as far as shipping.
The only benefit to me would be tax free, but I wanted the insurance and easier RMA process.
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Yup, you identified all the reasons. 7% better in my pocket.
I ordered using affirm also. So far for me though all has been smooth. I'm able to log into the huawei website and see my order just fine
Sent from my Nexus 5 using Tapatalk
htowngator said:
I don't see the benefit of ordering direct from them unless you don't want the play store money, don't want the insurance, possible tax free, and want a less reliable information service as far as shipping.
The only benefit to me would be tax free, but I wanted the insurance and easier RMA process.
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Click to collapse
I am very careful with my phones(*knocks on wood) .. and cant shell out $600 at the moment. so i chose to do the financing. as far as shipping and reliability of huawei .. it is questionable at the moment.. hopefully they make good on it.
I ordered from them on the 5th as well and all has been good so far. I ordered from affirm as well and everything seems to be good. Order shows as processing in my orders and the affirm charge went through..now I wait...
Sent from my iPhone using Tapatalk
so this is what they said when i asked about ship date and if there are any delays
from Huawei:
Hello Richard,
The Nexus 6p is on Pre-Order and will not be shipped until release date. I believe it should be out in the upcoming month.
On Fri, Oct 9, 2015 at 9:45 AM, Richard wrote:
oscar,
is there any way that I can get an ETA for my order. The representative on the phone told me orders are going to be delayed. this is in reference to order #***********
I just got off a "chat" with Huawei. They basically reconfirmed the same information. The first orders will ship in early November.
I ordered the day after release and on the site it said shipping late october and then was switched to early november a few days later. I also spoke with a chat representative and asked how the google store orders and direct orders shipping times would differ and was told that they will actually both ship at the same time as the schedules would be the same but asked if they came from the same stock and was told that there would be seperate stocks? Not sure how it will all work out but I am really hoping that the chat representatives were just told early november but will actually ship earlier.
I'd say it is very likely the chat rep doesn't know a damn thing about shipping schedules or if Google pulls from the same stock or not. I wouldn't be surprised if these things don't ship until november or if they ship a week or two early. I doubt any first line CS Rep has a damn clue other than possibly some generic date and would be the very last person to get an updated date or information.
i guess we will compare with others once people start getting tracking #'s or receiving their devices! If any of you get updates please post!:highfive:
This is my conversation with rep concerning why my order is not visible...
I also ordered through Huawei, but I did not use Affirm. I'm able to sign in and see my order no problem.
I orderd through them to save the near $50 on Massachusetts tax, I orderd the Thursday and the money was taken out yesterday. So far so good for me no issues as of today.
now that Google is out of stock of 64gb 6p , i am trying to order from gethuawei.. but i have a issue, when i press the order button. does not complete my order.. message pops up to call huawei.. i call the # customer support says the website has problems to try and order again later..
has anyone place a successful order today??
Lw00d said:
now that Google is out of stock of 64gb 6p , i am trying to order from gethuawei.. but i have a issue, when i press the order button. does not complete my order.. message pops up to call huawei.. i call the # customer support says the website has problems to try and order again later..
has anyone place a successful order today??
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Click to collapse
I have been trying to chat and it just says :
We value your business.
Unfortunately none of our representatives are available at this time due to high traffic levels OR you have reached us outside our normal hours of business which are Mon – Fri 8am – 9pm CST.
Please continue to browse our site and feel free to use our self-serve options.
Please Please click here to leave a message
Thank you!
edit: finally got through to chat pic of convo
Is anybody else Pre Ordering a Note 7 from Sam's Club?
I was wondering how it went?
I did the pre order "form" they said I was on a waitlist and that was it.
Is that how it is going for everybody?
When I preordered I got a confirmation that it will be available for me on the 19th and if I don't pick it up it'll be returned to stock. I placed the order around 3am on the 3rd.
e36eury said:
When I preordered I got a confirmation that it will be available for me on the 19th and if I don't pick it up it'll be returned to stock. I placed the order around 3am on the 3rd.
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Here's what my message said:
Hi Les,
Thanks for pre-ordering the AT&T SAMSUNG NOTE 7 64GB - BLACK. Due to limited availability, you're currently on the waitlist to receive your new phone.
A Sam's Club associate will contact you should the AT&T SAMSUNG NOTE 7 64GB - BLACK becomes availabile at the club listed below. Phones not picked up within 24 hours of being contacted will be placed back in stock for purchase.
e36eury said:
When I preordered I got a confirmation that it will be available for me on the 19th and if I don't pick it up it'll be returned to stock. I placed the order around 3am on the 3rd.
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Did your message look like mine above?
les_garten said:
Did your message look like mine above?
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No. It says what I typed.
e36eury said:
No. It says what I typed.
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Crap!
Congrats! Your AT&T SAMSUNG NOTE 7 64GB - BLACK order is complete.
You can pick up your new phone on August 19th, between 7 a.m. and 8 p.m. at the club listed below. Please be sure to pick up your order during this time or it will placed back in stock for purchase.
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That's the email.
e36eury said:
That's the email.
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Go ahead... Twist it some more... I'm gettin' where I like it!
les_garten said:
Go ahead... Twist it some more... I'm gettin' where I like it!
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Sorry. If it makes you feel better, I'm not getting it then. I'll be at work and can't make it.
I pre-ordered x 2. free activation and $300 in gift cards were my reasons. I was going with Next no Matter who I pre ordered from.
email received a few minutes ago
"We wanted to reach out and let you know how much we appreciate your pre-order of the AT&T SAMSUNG NOTE 7 64GB - BLACK from Sam's Club. Given global shortages, we have not received your device in club as of Thursday, August 18 but expect it to arrive Friday, August 19 or August 20. This does not mean you will not receive the item, only that it could be delayed. As soon as your device arrives, a Sam's Club associate will contact you to schedule an appointment.
In light of this inconvenience, we will be sending you a $50 Sam's Club eGift Card which will arrive via email at this address in the next 7 days. This eGift Card can be used on any future visits to Sam's Club or SamsClub.com. We appreciate your understanding and hope to minimize the impact of this potential delay.
We apologize for any inconvenience this may have caused you. Please contact a Member Service Representative, who will be glad to help you with questions and assistance. Thank you for being a valued member. We appreciate your business, and regret this error.
Sincerely,
Your Sam's Club Member Services Team "
s4pat said:
email received a few minutes ago
"We wanted to reach out and let you know how much we appreciate your pre-order of the AT&T SAMSUNG NOTE 7 64GB - BLACK from Sam's Club. Given global shortages, we have not received your device in club as of Thursday, August 18 but expect it to arrive Friday, August 19 or August 20. This does not mean you will not receive the item, only that it could be delayed. As soon as your device arrives, a Sam's Club associate will contact you to schedule an appointment.
In light of this inconvenience, we will be sending you a $50 Sam's Club eGift Card which will arrive via email at this address in the next 7 days. This eGift Card can be used on any future visits to Sam's Club or SamsClub.com. We appreciate your understanding and hope to minimize the impact of this potential delay.
We apologize for any inconvenience this may have caused you. Please contact a Member Service Representative, who will be glad to help you with questions and assistance. Thank you for being a valued member. We appreciate your business, and regret this error.
Sincerely,
Your Sam's Club Member Services Team "
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Class act!
I just got a voice message that mine will arrive tomorrow and they would setting up am appointment when it arrives.
I was on the wishlist so was worried.
les_garten said:
I just got a voice message that mine will arrive tomorrow and they would setting up am appointment when it arrives.
I was on the wishlist so was worried.
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I'm wondering if the silver is I and black is not. got 1 of each. I'll wait a day for 50 bux
Mine is the black and I got the same email. Fine by me. Thanks for the $50, Sams. Covers my membership.
Any one get an update on their delayed order?
Sent from my Nexus 6P using Tapatalk
Got a call this morning. My black is in.
Call em up.
I pre-ordered mine at 2 stores.
The first store called me Thursday, left a message saying it would most likely be in Friday morning. I was on the "waitlist"
I called them Friday afternoon when I had not heard anything.
They said no Blacks, maybe some in Saturday and I was number 3 on the waitlist.
Bummed...
Later that afternoon, I was curious why I had heard nothing from the other pre-order, waitlist deal.
Called them up and asked, "did you get any note 7's"?
They said yes
I asked, "got any Blacks"?
They said yes
I asked why didn't you call me?
They checked their list, found my name and she said, I was going to, I'm by myself.
I go over there, they ain't doin' Jack, it's like a Ghost town.
I say call a few stores...
I walked out with mine yesterday.
i signed up for the wait list and got a call yesterday that someone backed out of an order and
one was available. i was there in 10 minutes my first choice was Coral Blue but the one they
had was silver/chrome, i can live with it.
I pre-ordered mine on the first day. I got a confirmation and everything. Then on the 19th, I got the same email as mentioned above. On the 20th associate called and told me that the it would be delayed for at least few weeks. On the 21st late in afternoon, they called and told me my Note 7 is ready for me. I told him, it is too late. I went pick up from elsewhere. Sam is suck!!! I would not do this with them again.
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