Is this normal on this phone? - Galaxy Note 4 Q&A, Help & Troubleshooting

I got a Note 4 from my father who was using it since a year. He had occasionally complained of the phone heating quickly but was never that of a great problem. He never cared to replace/fix the issue.
So now I have it. This phone heats toooooooooo much with simple usage! Just a few minutes of Chrome browsing is enough to not being able to use the phone for calls. It's actually the display that heats too much, the back side doesn't go that much (battery isn't the culprit By the way, since it doesn't heat at all).
This is what I got after playing Mini Militia for an hour continuously. I had a few friends play with me on their phone and none of their phone was even close to the neatness this phone generated. The battery went down from 100 to 0 in 2 hours of gameplay. Even though I stopped playing at 10-12%, that remaining charge went off in 5-10 (lesser I believe) minutes while I was checking the gallery.
Whatever ROM I try it's the same case. But sometimes the phone won't heat, that is 1-2 in 10 times.
I think it's obvious that I have a defective phone. Now that it is out of warranty, would it make sense to go and repair the phone? What will have to be changed in order to fix this?

I would flash the stock Samsung rom back onto your device and see if that helps with the heating issue. I have heard that the Snapdragon 805 does heat quite a bit very quickly when doing anything, but not to the point where the device becomes uncomfortable to hold.

No, this is not normal. My note 4 with a snapdragon 805 rarely or never heats up during normal usage (web browsing across multiple apps). Cpu temps are usually below 60c.
I'm also using the s-view case which is slightly thicker than the stock backcover.

Related

Battery heats up...

I just had a couple of longish calls in a short period. Both averaged about 30 minutes or so.
The phone is HOT. It is hot on the screen and battery side. This is not the first time the phone as started to get warm after long use.
This has never happened on my Raphael. I had it happen the other day while I was using the GPS a lot too. This seems like a very bad thing to me as heat will destroy the battery and possibly chips.
Hmmm....supposedly from the HTC site:
Why does the phone heat up when I’m charging the battery or when I’m making long duration calls? more
It is normal for the device to heat up during charging. After charging, it will return to its normal temperature. It is normal for the device to heat up when you are using the same function for a long time, such as making long duration calls or recording a long video clip. Please rest assured that all HTC devices are factory tested before released. Was this helpful? Yes | No
(I say supposedly because only way to get it was using Google Cache...the page didn't pull up from the link.)
But this isn't 'warm' like I would expect from a battery...this feels hot, like when I tell someone not to put laptop on their lap because blocks vents...and then have them put hand on their laptop. That kind of hot.
Install System info widget and check the temperature of your battery, should be at 98F - 106F
I've had mine get too hot a few times. I'm assuming that's what this means, but when the phone is hot, I see the led indicator light alternate flash between green and Orange. I've taken out the battery and let it cool down and then everything was normal again. I'm beginning to agree with other people that I don't like this phone. I never had this problem, or any problem, with my Samsung moment. If this crap continues with this phone, I am giving the Samsung epic some serious thought. People have ranted and raved HTC phones. The Evo being my first one, I'm not very impressed with it once I played with it for awhile. Yeah, the specs looked impressive on paper but in real life, I don't care too much for it. I guess I will wait and see what happens.
Sent from my PC36100 using XDA App
Any idea why the phone would get warm when screen is off and you have no background apps running? I get this at work amd im sure its not caused by signal searching Im outside all night
My phone shut down from heat today.
I got into my car, turned on gps and bluetooth, put the phone into the mount, and started navigation. Sure enough, the thing shut down in about a min. The car and the mount were kinda hot too.
I had to take off the silicone case and point 1 air vent at the phone, to get the temperature to a pretty cool 31C (with charging at the same time).
On its own, I haven't seen the battery heat up, especially when the screen is off.
Perhaps that batter is defective, or you have a rogue process that's running the battery down.
How fast does your battery drain when it heats up, and normally?
The normal speed for draining the battery with the screen off is about 1% per 1 hour.
Covers, cases, holsters, in your pocket, being in a hot car (even not in direct sunlight), etc. Pretty much anything that can keep the heat from escaping the phone or add to the phone's temperature.
I hope cyanogen can be a miracle maker with the custom rom he's making, because this phone's quirks are getting on my nerves. Yeah, it's past the 30 day return deadline.
Sent from my PC36100 using XDA App
herbthehammer said:
Covers, cases, holsters, in your pocket, being in a hot car (even not in direct sunlight), etc. Pretty much anything that can keep the heat from escaping the phone or add to the phone's temperature.
I hope cyanogen can be a miracle maker with the custom rom he's making, because this phone's quirks are getting on my nerves. Yeah, it's past the 30 day return deadline.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Which other phone can run 1Ghz processors and not overheat under full load and inside a case?
I think common sense tells me I should have expected that.
I get pretty good battery life from my evo. 20 hours of moderate/high usage took me to 30-40% but I work in a pretty well air-conditioned ambulance and drive around with my phone in my lap most of the time or in my pocket on occasion and when I pick it up sometimes the screen and back cover are warm. I look at battery temp and its like 32-36 degree celsius idling like that
Edit: phones naked btw no screen protector or case for now
After a couple hectic days of ebook reading and killing my battery my phone was getting hot like really randomly and when I had the screen on for like 10 mins or more, or when I charged it or pretty much if I even looked at it wrong! On a side note I have it in the body glove case from Sprint. Also my battery life was horrible. I was going down to like 30% in like 7 hour of practically no use.
Now I was running completely stock and unrooted( I hadn't felt the need to root yet) My solution was I rooted, installed DC rom then and I believe this is what fixed it cleared my battery stats from the recovery menu. Bam my phone hasn't even gotten warm since. Also it's been a week since I did this, and I'm getting crazy battery life now( like I'm down to 70-80% in 7 hours now with light use)

[Q][I9505] Heat and Battery issues - Return or Keep?

Dear Friends and Community,
I recently acquired the S4 with moderate excitement. I already had a S3 and I was very happy with it but I had the option to get an S4 after extending one of our contracts so I went for it and gave my S3 to my wife - she's very happy with it now But i am not very happy with my S4 for 2 reasons:
- Extensive heat generation (36-47C) while surfing, watching videos, natigating calling etc.
- The heat seems to originate from the top portion of the phone on the back as well as the front side around the camera. it is uncomfortable to hold it against my hear on call
- My S3 did not heat up this much or this often. I also did not have any battery charge cliffs or jumps with my S3.
- As the device heats up, the battery drains INSANELY fast. Also I've noticed a disruptive and sudden battery discharge. As I charged my device for the frist time to 100% moments later the battery level jumped from for example 95% to 82% in one second. Is this due to battery calibration issues (because the device is new and the battery has not been charged many times yet) or is this something that can be considered a hardware flaw of the battery or device? I could be watching a video at medium brightness and my battery would go down by 1% each 2 minutes.
Sometimes during use and especially when it heats up some percentages are skipped while discharging (95%, 93%, 89% without sequencing down one by one but rather as 'chunks' of battery loss. ) did you exhibit similar behavior on your phone? Are these battery 'jumps' tied to the heat development?
And now the main questions: Should I return the device and exchange it against a new one or should I wait until Rom development or a patch tackles the problem ? I've already installed a recent OTA from Samsung and hoped the problem would vanish but no luck.
I'd be thrilled to hear your Opinions.
Best,
Thomas
Ive also noticed heating up and fast battery discharge, not one full day of normal usage, my s3 lasted at least 2 times longer. i hope it will pass as i finish 3 times battery charge discharge. for now im excited with camera quality and benchmarks scores i love this phone already, its still plastic but i dont care, with every phone i use silicon or other cases, for s4 i bought original samsung case with plastic back rounded by rubber.
In few days if overheating and fast discharge will not pass on its own i will flash firmware again with kies (repeir mode) and reset all settings.
I also experienced the same issue, its getting hot not warm while doing normal tasks... Dear Thomas u have see temp. in between 37 to 47 but my phone heats upto 55c while gaming... now my phone is with samsung service center, but i am not sure they will replace it with new one as their policy allows replacement only within seven days from the date of purchase and i bought it 27th April itself, just next day of launch. Now i am thinking that why the hell i rushed to buy it. i should have waited for user reviews...
And BTW flashing original firmware doesn't help. Because people at service center had done that and given my cell back to me, but that issue was still there so submitted it again to the service center.....
Are you guys getting these temperature readings using e.g. Battery temperature reading of Cool Tool?
My battery temperature as reported by cool tool never got above 40C but it felt quite hot to the touch already And I am not using any case on it...
I have a case arround it. I will play some games later to see where the temp peaks. but I think it will also be around 50 because it already gets pretty warm doing basic stuff like watching videos or using viber to call.
It feels like this is a problem for all S4's out there.
Check out this video at min 3:25 http://www.youtube.com/watch?v=aUx40kXZF5s (Steep drops in battery)
I really don't want to send in my device for no reason because I will most probably get a refurb or even a device with more problems.
I just want to know if other people have experienced similar issue.
You can check with the app called BatteryGraph and see if sometimes a few percent are skipped down the graph.
It would be great if someone did this for me
Same here with the heat. I undervolted -37,5mV and underclocked 300MHz, now everything is fine
Benchmarkscores are a little worse, but tbh, I really don't care. No current app or game is gonna use it anyway. Seems like a waste of battery life to keep the 1,9GHz clock speed.
Did the same with the Galaxy S2 I owned, which became quite hot too. Samsung has a tendency to overclock their chips just to outperform every other phone on the market, but the truth is, there is virtually no benefit in keeping the maxed clock speed in everyday use, other than doing benchmarks all the time ...

Battery readings on the s4

I think there's a serious issue with our phone's battery readings. Today I took the train at 8 am since boarding it have been using it, I also used it for 5 minutes before, it is now 846 am yet it shows screen on time of 30 minutes. Also when you restart your phone something goes wrong and the stats are totally wrong. Look at your stats now and reboot u will see that your screen on time is less than what it used to along with uptime.
Sent from my GT-I9500 using xda premium
I believe my battery isn't also what it should be. The thing is that it keeps overheating, which is much more power consuming. Not necessarily too hot, but hotter than I would expect it to get.
Most of the time around 32-35 Celcius, which in comparison to my constant overheated S2 is about the same temperature, but the S2 was busted, this is brand spanking new..
Even after flashing several roms, the phone still gets quite warm, which isn't so bad most of the time, but can get quite annoying when I have to make a call or something, and the phone is burning my ear off.
I guess it is something I have to live with until the next phone, but it would be nice if anyone could tell me a way to decrease the temp for just a little bit.

Heat issues .. poor optimization?

I'm having heat issue. phone heats up to around 100 during normal usage (texting, web browsing, social media) and unsuprisingly gets much hotter during games or youtube, around 105 F. Those temps are from a batter app, and the hotspot on the phone feels like it is up around the dimple. Certainly feels hotter than 105. Not so sure it is the battery causing a majority of the heat .... Still have a few days to return/exchange at best buy, so any advice is appreciated
No restarts due to heat yet. Have rebooted in safe mode, seems somewhat better after watching a 10 min youtube video... Can actually play fallout shelter in safe mode somehow, and the heat isn't as bad in safe mode as it is regularly. Temp stays around 100 F. Any way to see if it is an optimization issue without a factor reset and reinstall?
neglected to mention - this all happens while connected to wifi
Any phone that I've owned that I felt was to hot i exchanged it. It's paid off every time to do so. Good luck.
Mine was very hot
I dropped it off at Fed Ex to send it back a few minutes ago. I liked it a lot, but it was hitting 112 F within 5 minutes of browsing chrome/Facebook/Twitter. I've never had a phone get hot like that, unless I playing a game for an hour, or watching back to back to back videos over the LTE.
I could have exchanged it, but I will wait for the Nexus 5 and then make a decision of if I will order a new one or the Nexus.
scottshu13 said:
I'm having heat issue. phone heats up to around 100 during normal usage (texting, web browsing, social media) and unsuprisingly gets much hotter during games or youtube, around 105 F. Those temps are from a batter app, and the hotspot on the phone feels like it is up around the dimple. Certainly feels hotter than 105. Not so sure it is the battery causing a majority of the heat .... Still have a few days to return/exchange at best buy, so any advice is appreciated
No restarts due to heat yet. Have rebooted in safe mode, seems somewhat better after watching a 10 min youtube video... Can actually play fallout shelter in safe mode somehow, and the heat isn't as bad in safe mode as it is regularly. Temp stays around 100 F. Any way to see if it is an optimization issue without a factor reset and reinstall?
Click to expand...
Click to collapse
So anyone else having this same issue?
To be honest, I've only had the Moto X heat up when I first got the phone and was downloading apps. And even then it didn't get as hot as my M8 did on a regular basis. I am not having any heat issues at all surprisingly.
I'd exchange it! I've used mine constantly even while being charged up by the turbocharger and I've never had it get uncomfortable to hold due to heat. That's browsing & playing games like order & chaos 2

Overheating and battery drain

So I have the Snapdragon S7 Edge (AT&T) and I use hangouts probably 80% of the time I'm on my phone. Now when I do, the phone heats up significantly and performance and battery are very effected. Even if I'm just playing a game for 20 minutes or even a phone call, it heats up pretty bad. And I only get about 3hr of SOT. So do I have a defective device or is this normal??
Can't tell for sure, but from what I've read of the snapdragon variant, if anything, it just gets slightly warmer than the exynos, which even gets just slightly warm at heavy games, so I'd say you have a faulty device :/
Especially hangouts shouldn't have any effect on heat as long as you're not making long full quality video calls.
Sent from my SM-G935F using Tapatalk
Mine is getting hot too without hardly doing anything. I'd heard that it was going to heat up when charging but this thing gets hot if it's on just browsing the Internet. It also really overheats when taking photos. I really don't want to have to get it replaced since I'm not sure what that will do to the already long wait for the gear vr.
How long have you had your device for? Mine only heated up the first couple of days but now it's almost always cool to the touch. The only time it gets warm is if I'm using the Gear VR.

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