[Tmobile] Phone stopped making and receiving calls - Nexus 6P Q&A, Help & Troubleshooting

So this phone has been great up until last night started having weird problems. I tried to send a text message and got a error message. This is the first time I have ever had this problem. I then turned off wifi calling and the text messages started working again. The next day (today) I found that I wasnt getting any phone calls. So I tried making a couple calls and nothing would happen. It would just say dialing for about 10 seconds then stop. I factory reset the phone. Text messages work fine, phone still has the same problem. Now waiting for a response from google tech support. Has anyone encountered this problem before???

Its a T-Mobile issue I'm getting it and so is my sister on iPhone 6s

I had this happen as well, but a new Sim card took care of my issue...

Just found out that T-Mobile had a national outage today. So pissed after factory wiping my phone. Calls are now working again.

Related

Can't make or receive calls!

This is quite annoying. Starting some time last night, I have been having a hell of a time making any kind of call.
If I make a call out, I hit send, it sits for 3 or 4 seconds, then says call ended. I called my own phone and it rang 2 times and went to voicemail.
Throughout this time I've had no problem receiving texts (not sure about sending them).
Anyone ever have this problem? I did a hard reset of it earlier today and added the touch-it 2.3 rom, but that hasn't changed anything.
Hmm. I hard reset a few times, I flashed back to the original tmobile ruu...still nothing. Once in a while after a reset I can make 1 call, or receive 1 call (that happened only once), but after that...nothinng. Looks like I gotta bring it in and get it swapped out or something.
Weird. I decided to try calling my gf while I was on my way over to her place, and it worked fine, and has been working fine since. This is on the original t-mobile RUU. I'm flashing it back to touch-it now, and I'll see if it keeps working.
I was on the phone for like half an hour with their tech support and we got nowhere, so this is weird.
i have the same problem, but not always.
just sometimes..
this time i try to re-search network..
usually it works, but i dont understand, why does it do this..
please help us
pulyka

Not receiving text messages :S

hi my phone has been good but for the whole of today i havent been able to receive any text messages. i can send them fine and email seems to be working fine as well. When I got home I put my sim into my old phone and after a little while i received the 8 messages.
What could be up? do i need to send the phone back?
when i put the sim back in my phone is was working again.
When it wasnt working I had already tried turing phone on and off.
Also unrelated but I have had some weird problems with my phone not working with bluetooth properly. It will pair easily and work fine but then (again today) my paired devices were not connecting and I had to delete the pairing and add them again for it to work.
Just bumping once to see if anyone else has had this problem and has any suggestions.
Sent from my GT-I9000 using XDA App
i have had the same problem with not receiving texts on my galaxy s. though mine was just from one number. after the usual helpful advice of switching off and on removing sim card etc it still wasnt working. putting the sim in a new phone worked and the only way to get the samsung working again was to reset everything to factory. This lasted about a week and then it's happened again this morning.
Ive checked my blocked contacts and its empty and vodafone/samsung aren't being especially helpful.
It would appear a factory reset is the only thing that sort of works.
hope this helps
Same problem here, i just received 20 messages from up to 3 days ago.
Stock Rom, Rooted
Could be a provider issue tho...
Anybody still having this problem. Mine just started this a week ago. Only hard reset fixes it.
Hmm, I've been having similar issues, with texts not being received and all calls being forwarded straight to voicemail. A day later I get a barrage of texts and voicemails.
This has happened about 2 or 3 times now
A friend of mine had this problem, or something like it (she didn't really describe it in detail). In any case, she was told (by Optus) to connect the sim card to another phone (turn it on), and then put it back on the SGS.
I've just had this problem with the Galaxy S (stock Eclair) on Three(UK). Stopped getting text messages yesterday but could still send messages, emails, browse the web etc.
Bit the bullet this morning and factory reset. Two minutes later I received about twenty text messages.
Seems like this may be a problem with the Galaxy S. If it happens again the phone is going back for something else.
Maybe Froyo will sort it out once Three have worked out how to get it distributed.
Bump.
I don't receive certain messages from my girlfriend when she texts me, i do receive others though, it's highly annoying. I'm on giffgaff (O2) at the moment and running Ficeto's JVH rom 2.3.3
Any ideas why this is happening?
i have experienced this too. . . fixed it by switchin network mode to gsm instead of auto. . .
maybe my area has weak wcdma signal. . .
Sent from my GT-I9000 using XDA App
badasschris said:
hi my phone has been good but for the whole of today i havent been able to receive any text messages. i can send them fine and email seems to be working fine as well. When I got home I put my sim into my old phone and after a little while i received the 8 messages.
What could be up? do i need to send the phone back?
when i put the sim back in my phone is was working again.
When it wasnt working I had already tried turing phone on and off.
Also unrelated but I have had some weird problems with my phone not working with bluetooth properly. It will pair easily and work fine but then (again today) my paired devices were not connecting and I had to delete the pairing and add them again for it to work.
Click to expand...
Click to collapse
I am guessing your old phone isn't a Samsung ? I was having the same problem and I figured it out. Samsung phones don't receive texts when a full number is put in. +1-555-555-5555. This is the number format Facebook uses. So if the person texts you using your Facebook linked number you'll never get it. Bravo Samsung! Bravo.

[Q] Text Messages Not Received Until Soft Reset

Recently, my phone will stop receiving text messages until I soft reset. Before posting, I tried a hard reset to see if that would fix the issue, but that did not work.
Is anyone else having similar issues with text messages?
Things worth noting:
1. I can still send messages without issue, even when I can't receive them.
2. All other data services on the phone work without any trouble (email, marketplace, zune, etc)
3. It happens even when I have full service, so it shouldn't be a connection/network issue.
4. I have a class 2 16 GB sandisk installed, which has been installed since I got the phone in November (might try a hard reset without the card to see if that helps).
It's interesting that the problem persisted through a hard reset. Right now I'm trying to determine if there's a specific set of actions that can be taken to reproduce the issue, but I just wanted to see if anyone else had any thoughts.
**UPDATE**
So even after pulling the sd card and hard resetting the phone, the problem is still present. Guess I'll have to head on over to AT&T to get a replacement.
If you are having the issue, it looks like you are only able to receive 10 messages before requiring a soft reset :'(
Thanks
I'm having the same exact problem. While I was on the phone with the ATT rep, she even tried to send me a text and couldn't!
Yeah I just went through the warranty exchange process with at&t and a replacement is on its way.
My co-worker also has a focus and hasn't had any problems, and with the number of people on this forum and no other responses, I don't think it's a very widespread issue.
I'm glad I found someone else with the problem though! Solidarity man! It's incredibly annoying. I setup a cron job on my server to send me a text every 15 minutes so I know when they stop working.
I'm ready to scream. I have a Dell Venue Pro (Another Windows Mobile 7 Phone) sitting here that has been an issue since day with everything EXCEPT text messaging. I spoke with ATT rep and they "claim" its either two things for me:
1) Porting of my number still transferring. ITs been to Sprint, T-Mobile, and now ATT all within the PAST two weeks.
2) Having a Metal roof can screw up the signal. Which I think is false because I have NO problem sending out texts, calling, surfing the web.
Again, NOT a problem restarting the phone and receiving texts but after, lets say, 15 minutes and having 3 bars, it stops. Its just like how T-Mobile network acted with Dell Venue Pro with the Internet, it needed to be restarted every hour or so. I'm READY to scream! I CAN NOT believe there AREN'T others with this problem!
10 Message Limit
Oh man. Yeah the Venue Pro launch was pretty rough. I was holding out for that phone too and was going to switch to t-mo, but I didn't want to chance it with all the problems that were being reported.
I have finally found a pattern though! It appears for me that after restarting the phone I can receive 10 text messages before they stop. I found this out because as I mentioned in my last post, I setup my server to send me messages every 15 minutes. While I was sleeping, i hit my sms receipt wall and a bunch of messages "queued up". This morning I restarted my phone, and 10 messages came in, then no more. Restarted again, received another 10, and so on until all the queued up messages had been received.
So it would be interesting if you check to see if there's a hard number limit of messages you can receive.
abledanger said:
Oh man. Yeah the Venue Pro launch was pretty rough. I was holding out for that phone too and was going to switch to t-mo, but I didn't want to chance it with all the problems that were being reported.
I have finally found a pattern though! It appears for me that after restarting the phone I can receive 10 text messages before they stop. I found this out because as I mentioned in my last post, I setup my server to send me messages every 15 minutes. While I was sleeping, i hit my sms receipt wall and a bunch of messages "queued up". This morning I restarted my phone, and 10 messages came in, then no more. Restarted again, received another 10, and so on until all the queued up messages had been received.
So it would be interesting if you check to see if there's a hard number limit of messages you can receive.
Click to expand...
Click to collapse
I noticed it this morning. I was on the phone with another tech support rep last night that WAS NO help, only concluded with that, I'm suppose to go to one of their stores and switch it out with another handset. Problem with that is, I didn't purchase it from ATT since Amazon.com had it for a penny. So, that'll be a fun visit. <--sounds like I'm from the south, don't it? lol
I'm having SO much fun sending myself texts to see if it actually goes through and I receive it. Here's something to think about, the two weeks I had T-mobile, I sent out 5,689 texts. So, this feature is something I actually WANT.
Update: Swapped out the phone. I had to act like an idiot because they had NO record of my sale at the ATT store, which there isn't any since I bought it at Amazon.com for a penny.
Knock on wood, its working. Sent myself over 50 texts throughout 2 hours.
I just recently started having this problem. I didn't notice at first, I just didn't think I was receiving any text messages. I accidentally restarted the phone (crappy case) and when I started it back up I got 10 texts instantly...all from the previous day. So I thought, oh AT&T must have screwed up. A day goes by and still no texts (odd because I usually get at least 20 texts a day). So I try to send myself a text. No bueno. So I restarted my phone. 10 texts. Restarted again. 10 texts...all still from Monday (2 days ago).
I already had problems with cellular data (http://forum.xda-developers.com/showthread.php?t=867347), and now this. If this problem is being caused by the SD card too, I'm getting rid of it.
Text Messages
abledanger said:
Recently, my phone will stop receiving text messages until I soft reset. Before posting, I tried a hard reset to see if that would fix the issue, but that did not work.
Is anyone else having similar issues with text messages?
Click to expand...
Click to collapse
Yes, I have seen this on occasion. Seems to be random and relatively infrequent in nature for me right now though. One thing that I have noticed (and may or may not be related) is that wireless sync seems to stop working at the same time. A soft rest always makes the problem go away...
I had this problem with my 2nd focus (i dropped the first and shattered the screen) It seemed to work fine for a few hours after I got it, then stopped receiving. As soon as I'd reboot the phone, itd work till i sent about 10 messages, then stopped. I tried my sim in another phone, worked fine. So now i'm on my 3rd phone.
Id tried multiple hard resets and none of them helped - I had assumed i'd just gotten a bad phone. But it seems a more common issue than I'd originally thought. I'd tried initially to take out my SD card (Kingston 16gb Class 4) and it didnt help.
Just got this problem on my Omnia 7, so maybe it's an OS or carrier issue.
Eriatarka said:
Just got this problem on my Omnia 7, so maybe it's an OS or carrier issue.
Click to expand...
Click to collapse
Interesting. I wonder if anyone else has had this issue on some of the htc or lg phones or if it's a Samsung only problem. I guess this means that it's not related to the sd card though!
I have since replaced my defective focus and have yet to experience any problems with the new one.
I believe I've figured out and need a few testers to verify fix. I too was experiencing same issue of not receiving more than 10 SMS text messages until soft reset. After multiple hard resets and eventual phone replacement by AT&T Technical Support, I decided to navigate the Diagnosis Codes determined to find a fix for you all. Long story short, I discovered and tested the setting that causes and fixes the issue as follows:
*#197328640#
1 Debug
8 Phone Control
7 Network Control
1 GCF
3 Setting Cancellation
End
Soft Reset phone (Reboot)
You can test by texting yourself (your mobile number)
Enjoy!
Can't access root menu with *#197328640#
Hi, I can't open my root menu using *#197328640#. Any idea? I have the same problem of not receiving SMS.
tyryanjr said:
I believe I've figured out and need a few testers to verify fix. I too was experiencing same issue of not receiving more than 10 SMS text messages until soft reset. After multiple hard resets and eventual phone replacement by AT&T Technical Support, I decided to navigate the Diagnosis Codes determined to find a fix for you all. Long story short, I discovered and tested the setting that causes and fixes the issue as follows:
*#197328640#
1 Debug
8 Phone Control
7 Network Control
1 GCF
3 Setting Cancellation
End
Soft Reset phone (Reboot)
You can test by texting yourself (your mobile number)
Enjoy!
Click to expand...
Click to collapse
gasahadewo said:
Hi, I can't open my root menu using *#197328640#. Any idea? I have the same problem of not receiving SMS.
Click to expand...
Click to collapse
*#32489# bypass to get into root menu. click the back button 4 times to get to the main menu.
Someone else posted that here.
tyryanjr said:
I believe I've figured out and need a few testers to verify fix.
Click to expand...
Click to collapse
Thanks. I've been experiencing the problem too ... will test and let you know if it works for me!
I'm not experiencing this problem any more, though I can't say for sure whether it was solved due to that diagnostic menu action or the Samsung firmware update I applied later that evening.
tyryanjr said:
I believe I've figured out and need a few testers to verify fix. I too was experiencing same issue of not receiving more than 10 SMS text messages until soft reset. After multiple hard resets and eventual phone replacement by AT&T Technical Support, I decided to navigate the Diagnosis Codes determined to find a fix for you all. Long story short, I discovered and tested the setting that causes and fixes the issue as follows:
*#197328640#
1 Debug
8 Phone Control
7 Network Control
1 GCF
3 Setting Cancellation
End
Soft Reset phone (Reboot)
You can test by texting yourself (your mobile number)
Enjoy!
Click to expand...
Click to collapse
Testing now!!!
I hope you're fix works for me too. This has been very annoying.
Good luck everyone. If v1122 of diagnosis menu has been installed due to update you can get to it by *#32489# and click on "Back" to get where you need in the menu.
Reporting back.
As long as I'm in an area with good radio penetration, the fix is a godsend.
In areas with poor radio penetration, it's no change.
So, I'll say good work tyryanjr & ATT-US
You guys improved my love of the focus tenfold today.
I should mention I am using a Rogers Branded Focus, SIM Unlocked, Dev Unlocked (Chevron), NoDo, on SaskTel's wireless network in Saskatchewan. If you are on Bell or Telus with similiar issues, give it a whirl.
To my wireless carrier, please rectify the situation, ASAP!

[Q] Nexus 4 repeated signal loss and calls not coming through

I've got some serious issues with my Nexus 4, I've found posts with similar problems but not exactly what I have. I'm at a loss what to do next so any advice would be much appreciated.
I bought a N4 around March this year, direct from Google, and connected it to TPG Mobile here in Australia which uses the Optus network.
It was fine until about the end of May or beginning of June where it started losing signal regularly. First thing I noticed is it would start dropping calls and displaying "No network available", the triangular status bar at the top would go blank (completely black, not grey) for about 30 seconds, then it would return to normal signal and I could make calls again. However it would do this every few minutes, whether I was on a call or not, and each time it would last roughly 30 seconds and then return to normal.
Around the same time I started to receive SMS on either a delay, or they'd arrive on-time, but then keep sending multiple times for about the next hour.
I rang Google, they got me to go through recovery mode, then it worked fine, for about 24 hours, before it started again. They sent me a new device, which did the same thing within hours of activation, so I requested a 3rd device. At the same time I thought it might be the sim card, so I got a new one of those too.
My 3rd device and new sim card worked perfectly for about 3 days then the same problem started. Factory resets etc seem to fix the problem for either minutes or hours, but never permanently.
Then last week I noticed further weird symptoms, I started getting the usual sms to say someone had called and left a voicemail, however my phone never showed any sign of a call (visual, audio or missed call in the call log). I confirmed with several people who tried calling me and they confirmed the phone rang on their end before going to VM. I tried it myself from a landline and it randomly rings or doesn't ring on my end, however I also noticed when I hung up on the landline without answering my Nexus 4, it continued to ring indefinitely, ie. it hadn't registered the caller hung up.
My provider assures me there isn't an issue in my area, my wife uses the same provider (with an iphone) and has not had these issues. I can't swap sim cards with her though as she has a full-size sim. I tried another sim with my phone for a few hours and it worked fine, however my phone with my sim will sometimes go a whole day without issues so it wasn't long enough to truly test it.
I've deleted all apps that might somehow affect it and the hasn't helped either.
Basically I'd like to know is this likely to be a phone issue, and I pursue the issue with Google, or some sort of network/sim issue and I pursue it with my provider?

[Q] Note 3 not receiving phone calls.

Hello all, I've been a happy owner of a Note 3 32gb for Verizon for around 6 months now. The phone has been working great up until about 2-3 weeks ago and what its been doing in place has been quite strange. The phone REFUSES to receive phone calls, but its COMPLETELY random. Some days it will work just fine, others I will get reports from people that they called me 3-4 times, the phone rang all the way through, and I myself would never receive as much as a notification that I was even getting called. It's happening very consistently with my Girlfriend (We talk quite often, long distance relationship) and Its really beginning to get on both of our nerves. I've also had issues with text messaging, I'll receive messages from her DAYS after they have been sent (And I've already received them) and in some cases we've had texts come through that we didn't even send, at one point a text that I sent her, made it half way there, and the second half of the text was replaced with what appeared to be someone elses conversation. The phone works just fine for surfing the internet, tethering, etc, but when it comes to calls and texts it seems to be all messed up. I've tried resetting it, and I've checked my sim card, neither of which seem to be the issue. I'm currently located in Pensacola, FL, and am receiving decent service (2-3 bars most of the time on 4GLTE). Anyone have any idea what the issue could be or a way to resolve it? I was really looking forward to the Note 4, but if this is the kind of thing I can expect from Samsung I'll end up going else where with my money.
Liege said:
Hello all, I've been a happy owner of a Note 3 32gb for Verizon for around 6 months now. The phone has been working great up until about 2-3 weeks ago and what its been doing in place has been quite strange. The phone REFUSES to receive phone calls, but its COMPLETELY random. Some days it will work just fine, others I will get reports from people that they called me 3-4 times, the phone rang all the way through, and I myself would never receive as much as a notification that I was even getting called. It's happening very consistently with my Girlfriend (We talk quite often, long distance relationship) and Its really beginning to get on both of our nerves. I've also had issues with text messaging, I'll receive messages from her DAYS after they have been sent (And I've already received them) and in some cases we've had texts come through that we didn't even send, at one point a text that I sent her, made it half way there, and the second half of the text was replaced with what appeared to be someone elses conversation. The phone works just fine for surfing the internet, tethering, etc, but when it comes to calls and texts it seems to be all messed up. I've tried resetting it, and I've checked my sim card, neither of which seem to be the issue. I'm currently located in Pensacola, FL, and am receiving decent service (2-3 bars most of the time on 4GLTE). Anyone have any idea what the issue could be or a way to resolve it? I was really looking forward to the Note 4, but if this is the kind of thing I can expect from Samsung I'll end up going else where with my money.
Click to expand...
Click to collapse
The problem can be from the mobile network or from your phone.
But it sounds most likely the problem is from the mobile network.
Put your SIM card into another phone for a few days to see if any problem.

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