2 days ago I received the latest software update. Since then I've noticed a few times, after I've checked my phone and left, after 2 minutes or more the screen is still on.
Its set to turn off after 30 seconds of inactivity.
And... this behavior persists even after you've rebooted your phone?
OK, I've tested it twice after rebooting. Seems good now.
Cheers
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I had my Surround lock up twice today requiring me to remove the battery. Once while searching in the marketplace and another when I was typing in a text message. Anyone else have any freezes yet?
I'm only on day 2 with mine, but so far no freezes here.
i've had mine since nov 8th and i haven't had any freezes yet. has it done anything else?
I had a couple freezes 2 days after buying it requiring me to pull the battery once, but other than that, its been running every day since then without a reboot just fine.
I did install several applications from the marketplace which did not work until i booted the phone so perhaps that had something to do with it. Made me wish for a stylus and a reset switch though! Some things never change...
Mine just froze one time after downloading a program and I think it had to do with low signal strength so the download hung then the phone was frozen. Other than that smooth as can be.
Wingnutt54 said:
Mine just froze one time after downloading a program and I think it had to do with low signal strength so the download hung then the phone was frozen. Other than that smooth as can be.
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I've had the Market freeze a few times on me too, but that's it so far...and I did pull the battery
Ive got a new one for you. The microphone on mine stopped working.... I was in the middle of a call and I could hear "hello...hello..." but he couldn't hear me. I did a power cycle and still no go. So I took the battery out and restarted it and it decided to work again. Now the battery was pretty low, but not dead you think that the noise cancelation crap in the phone could stop working with a low battery?? That was a new one for me
Constant Freezes and Reboots
Mine began locking up after I installed about 20 apps in one day. Then it would randomly reboot itself. Then it got bad, It would reset to default: no apps installed, no accounts, no contacts. But the wierd thing is, randomly it would come back with all my settings. I contacted HTC throug email and got a reply within 20 minutes. Told me to do Hard Reset because OS got corrupt somehow. Hold Volume Up & DOWN while powering ON. Options come up on screen to Hard Reset. I have since reinstalled every app as before and it works flawless now. Loving my Surround!!
I had my first reboot today, I was typing in a text message and it hung on the letter "I" then when dark after 30 seconds or so. It immediately botted back up and has been fine ever since. Strange...
I have my phone for almost 2 months now.
Last week I updated to latest 4.4.2 available,
using the android popup asking me if I want to.
Everything was just fine, until 3 days ago.
Every day for the last 3 days I had one random restart per day.
Day 1...unlocking the lockscreen...
lockscreen was fine after several times pressing power button,
but unlocking the phone just made black screen instead of desktop screen,
notification bar worked fine on the top and sliding it down...
After minute or so phone restarted
Day 2...while opening messages
Black screen and restart after a minute.
Day 3
I turned the screen off and wanted to turn it back on and unlock it,
nothing happened after pressing the power button
I just toke the battery out and restarted the phone,
because I already knew that this would happen after waiting a minute anyway.
I did not install any new applications or change anything on the phone for the last 3 days
I have auto update disabled.
I participate in the Facebook android beta program,
but since the aplication was not updated for more than a week,
I doubt that it causes daily crashes, if it did not before.
I still have not found a solution yet.
Phone is rebooting once a day or once in a two days...
Nobody knows what could it be?
I have noticed almost every single night for the previous two weeks my Essential phone restarts itself. The only way I can tell this is when checking my phone in the morning the pin lock comes on and says pin must be entered after restarting. This happened with the November security update and still happening after downloading the December security update. Is anyone else noticing this?
From the title I thought you found randomly placed red boots every day just walking around..
Mine has done that a few times but it's not every night. I'm running the oreo beta and have automatic updates enabled so I assumed it was due to that.
Happening to me too and it's causing my alarm to not go off in the morning (using Sleep as Android). Been late to work twice now this week because of it. Super annoying, probably going to reach out to Essential support for it.
Edit: Found this: https://www.reddit.com/r/essential/comments/7hqf8s/ph1_restarts_every_night_when_charging/
And that seems to be the case on my phone - it's not restarting overnight but it is going into doze and requiring the additional security when waking. This, unfortunately, is also suspending Sleep As Android. So I've tried excluding it from the battery optimizations to see if this will help.
bavarianblessed said:
From the title I thought you found randomly placed red boots every day just walking around..
Mine has done that a few times but it's not every night. I'm running the oreo beta and have automatic updates enabled so I assumed it was due to that.
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Ha thanks
ShadowDrake said:
Happening to me too and it's causing my alarm to not go off in the morning (using Sleep as Android). Been late to work twice now this week because of it. Super annoying, probably going to reach out to Essential support for it.
Edit: Found this: https://www.reddit.com/r/essential/comments/7hqf8s/ph1_restarts_every_night_when_charging/
And that seems to be the case on my phone - it's not restarting overnight but it is going into doze and requiring the additional security when waking. This, unfortunately, is also suspending Sleep As Android. So I've tried excluding it from the battery optimizations to see if this will help.
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Click to collapse
Well I guess that's good to know. The aggravating thing being that it resets the Smart Lock when doing this. So now " I " have to restart my phone every morning so I can reset the Smart Lock so my phone stays unlocked while connected to my Android.
Final-Mac said:
Well I guess that's good to know. The aggravating thing being that it resets the Smart Lock when doing this. So now " I " have to restart my phone every morning so I can reset the Smart Lock so my phone stays unlocked while connected to my Android.
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Click to collapse
Coming back to this, because I'm still having issues. Sleep As Android gets suspended overnight. It initially was happening randomly, now it seems to happen every night.
I still believe the phone may be crashing, just not completely rebooting. I noticed that a reddit app I use (Relay) was using much more CPU recently and making the phone warm, draining the battery... while previous use didn't really do this. So I went to clear the cache for the app from system settings.
The phone froze... touchscreen became unresponsive. I gave it 15-20 seconds and it was still stuck so I tried to hold the power button in an attempt to find which button combination would force a reset. During this time, the phone decided to respond again and took all of the input I had tried at once - the power menu came up and it returned to the lock screen.
At the bottom of the lock screen - "Unlock the phone to use all features and data" just as it shows up every morning after "deep doze"
But the phone's uptime didn't restart. 131 hours and counting now.
So maybe this is a warranty-able issue after all.
The problem started a few days back, after using my phone display just stops working ie the screen goes black as if it is switched off although I get calls and message notifications. This started to become more frequent but a couple of restarts with no display used to do the trick. The day before yesterday, no matter how many restarts display remained off at first I thought this might be a rom issue so I flashed stock rom. phone booted up and after 20 mins of usage, the screen started going black yet again. and no number of restarts could again fix the problem. Now the phone display turns up every once in a day for about 10 mins. Also when I get into the bootloader ( when the display works) the text all get distorted after some time with lots of green and pink lines running here and there. any guess what the issue might be? Is it the displays problem or any other hardware? Please help
I have the phone rooted and it also dropped from a height but everything was working fine.. except camera. I was using it since last week. Suddenly it shuts down automatically and now no more stay of for more then 20 mins..
I have done reset too.
I face somewhat same. My device is unrooted and on Stock Q presently, but faced this in Pie. I never dropped my phone though ?
The phone freezed randomly and rebooted.