Reboots, can't call, no sound! - Nexus 6P Q&A, Help & Troubleshooting

My nexus 6p has worked fine for months however I woke up yesterday morning to find it would not play a video on YouTube. Continuing to use it I noticed the following symptoms:
Wont play videos of any kind (youtube, Facebook etc)
Speakers do not work at all
phone hangs and will not connect during incoming or outgoing calls. The call may connect after several minutes of the screen hanging on the blue calling screen however speakers don't work anyway.
Phone restarts itself randomly
I have tried a hard reset from recovery, wiped cache, booted to safe mode etc with no change.
The phone is bone stock and has not been rooted.
Any suggestions?

At this point I'd try rooting and just flashing stock ROM, don't install anything and see where it goes. If it survives, then maybe it was a rogue app, but that's a lot for an app to do - so it could be a hardware issue.

Same problem here.
teh roxxorz said:
At this point I'd try rooting and just flashing stock ROM, don't install anything and see where it goes. If it survives, then maybe it was a rogue app, but that's a lot for an app to do - so it could be a hardware issue.
Click to expand...
Click to collapse
I've got the same problem, but it happens only on stock, when I've got Chroma installed, everything is fine. One time it happened under Chroma. I don't know what causes it. Reinstalling factory images or even 7.0 doesn't help. Custom kernels didn't bring any improvement either.
Maybe there are some music drivers or something.

Yakksiek said:
I've got the same problem, but it happens only on stock, when I've got Chroma installed, everything is fine. One time it happened under Chroma. I don't know what causes it. Reinstalling factory images or even 7.0 doesn't help. Custom kernels didn't bring any improvement either.
Maybe there are some music drivers or something.
Click to expand...
Click to collapse
It could be a driver thing. Didn't look like a device issue, as it'd be constant. I would go back to stock and note when it happens and then flash a custom ROM and repeat the steps, to perform a controlled test. While doing so, take logcats so Beans / others can review them.

Gone to the service becuase even on a custom ROM I couldn't get any sound. They said that it was a hardware problem (I don't agree but we will see).

Related

[Q] Persisting bug. Voice in call comes out of media speaker and not the ear speaker.

When in a phone call the other persons voice comes out of the speaker on the back of the phone, not the ear speaker like it should. Speaker phone works fine. I've tried everything. Flashed multiple different roms, switched recoveries and kernals. Anyone have an ideas? could this be hardware related?
I've seen this happen on a desire, but a full wipe (w/no settings restored from TB) fixed it.
Yeah I've every wipe possible, several times. still did not do anything.
I'm having the same problem, did you ever find a solution? The phone is currently running the most recent Cyanogen 7.
no still no solution. I've posted multiple threads on different sites. I feel like I've tried absolutely everything.
Sounds like it may be a hardware issue?
yeah it seems that way. I just dont want to believe it because that would mean I was ripped off by swappa.com/the seller because they claimed everything was working perfectly.
mitchstehlin said:
yeah it seems that way. I just dont want to believe it because that would mean I was ripped off by swappa.com/the seller because they claimed everything was working perfectly.
Click to expand...
Click to collapse
has the phone done this the entire duration that you've owned it? or did it work normal, then start doing this randomly? to me it seems like a software issue that a full wipe would solve if possible. if that dont work then yes maybe a hardware issue, though its hard to imagine how that could be possible.
I believe it has been like this since I had it. I had to root it when I got it and I think I noticed it the first call I made. but it may not have been like this although I don't see how anything I did could have caused it. I have done everything possible. every wipe imaginable. various roms, kernels, and recoveries. Even went back to stock unrooted. and the OTA gingerbread update. nothing works.
So you did a fastboot wipe?
I stand corrected. I have not done a fastboot wipe. how do you do one?
I have not because it was a MAJOR pain in the butt to do it on my G1 with a Mac. Seems like the last resort though.
oh I see. well its makes no difference to me. ill try anything. do you know of any good guides? I'm using a PC
I did a quick search but didn't find anything good, when I have more time I'll find something and share it if you haven't already.
This might be helpful...
http://theonda.org/articles/2010/03...-performance-boost-and-some-serious-geek-cred
that had nothing about a fastboot wipe in it however I did find something. I'll let you know how it goes.
I wiped it with Flashboot but it didn't help.
yeah same here. this is extremely irritating. what is htc's policy on it? like the warranty specifics.
Not sure, they just told me to call 1-888-716-3593
oh I see. let me know what they say. cyanogen tweeted that he sent in his unlocked n1 and they replaced it because of a bad power button. so I'd imagine we have hope?

Bluetooth and Wifi broken

I have absolutely no idea what is going on with this. Currently when i try and turn on bluetooth it will sit and think for about 15 seconds like it's turning the radio on, then just fail and go back to thinking the radio is off. When i try to activate wifi it does the same, but says error.
I am running neutrino 2.7, but was seeing this on 2.6 as well. I did a full wipe and re-install last night, and installed apps one by one to try and find what broke it. I thought i had identified google voice as the culprit, but with that uninstalled and almost no other apps installed bluetooth and wifi broke this morning.
if i flash a radio it will fix it maybe once in 5 tries, and only for about 20 minutes or so, then it fails again.
this started last week around the same time AT&T started throttling my data for going over 3.5gigs. No idea if that is related.
any ideas, things to try, etc?
Make a backup and flash the stock rom and stock radio for that rom, see if it still happens. I've read of others having wifi and bluetooth problems, you may try reading in those threads.
Sent from my MB860 using xda premium
Problem!!
you resolved the problem??? any idea???
nope, not yet. I've tried other kernels, and other versions of neutrino (was on EE, tried GT), nothing. Even with a clean wipe it's being dumb.
Downloaded the stock AT&T rom in fruitcake form, going to try that next.
From some reading i think there might actually be some phones with a hardware defect where some soldering wears out and starts messing up the bluetooth/wifi. I'm praying that isn't my phone because i'm well out of warranty.
i have the same issue on CM9 as of yesterday. no amount of wipes or different CM9 roms helps, haven't tried any GB roms yet though.
check this thread:
http://forum.xda-developers.com/showthread.php?t=1205775&highlight=wifi+error
i've read that.
flashed stock AT&T rom today, still have problems. not amused.
backing up my data, formatting all sd cards, wiping everything and trying again.
I'm with this problem too, Im running morrisoft rom since last month and I didn't any update, change configs or flash anything before It starts, so wierd...my wifi+bluetooth was working at night them in the next day it wasn't anymore lol..
(it happened today btw)
i ill try change my rom and see what happens...
same issue on a completely clean wipe. pretty sure at this point it's a hardware issue and not software.
I'll try the "fix" posted in the other threat at some point.
clean wipe has no effect. Wifi will sporadically work, bluetooth won't. I'm pretty sure based on how inconsistent the issue is this is a hardware issue. Not amused at all. No warranty left on this phone, and no upgrade until october.
This must be a pretty common problem. I had the exact same issue as OP, tried everything to fix it and nothing. Thankfully, I had an upgrade waiting for me. I tried to send mine in for warranty repair but no dice because of the bootloader being unlocked. (I even flashed it back to stock so that it didn't say "UNLOCKED")
taylrjones said:
This must be a pretty common problem. I had the exact same issue as OP, tried everything to fix it and nothing. Thankfully, I had an upgrade waiting for me. I tried to send mine in for warranty repair but no dice because of the bootloader being unlocked. (I even flashed it back to stock so that it didn't say "UNLOCKED")
Click to expand...
Click to collapse
They didn't want to repair it because they knew it had been unlocked? Are we talking about motorola?
same thing happened to mine..... it was a hardware issue, had it replaced...sorry..

[Q] Please help with wifi reboots

I have done countless searches and tried everything I possibly could to find a solution to my problem and nothing has worked.
When running any 4.4 rom, and I have tried pretty much all of them, I have this wifi issue. The problem is that if I have wifi turned on the phone starts randomly rebooting approximately every 15-20 minutes when the screen is off. I have tried every setting, upgraded and reset my router(dd-wrt) with different settings and a static ip, and tried different apps that are supposed to help with wifi issues.
This does not happen on stock roms and I have zero issues with any other devices on my network. The very limited amount of info any where that I have found with a similar problem all lead to dead ends. This happens regardless of being a fresh install with no apps installed besides gapps. I really just can not think of anything else to try. Please help me with my G2, I really want to like this phone. :crying:
From the complete lack of info I am able to find on this it would seem to be quite a rare problem. But if anyone has any suggestions for me I would really appreciate it.
No suggestions at all?
Mine is doing this too, however not as frequently. Are you using a proxy app? And do you have auto-wifi disconnect on?
It has nothing to do with the router. I'm 99.9% sure it's either a rogue app or a bad install.
greydelta38 said:
Mine is doing this too, however not as frequently. Are you using a proxy app? And do you have auto-wifi disconnect on?
It has nothing to do with the router. I'm 99.9% sure it's either a rogue app or a bad install.
Click to expand...
Click to collapse
No I'm not using any proxy apps or disconnect. It's not an app or bad install as far as I know. Like I have said this has happened with every install of any 4.4 rom that I have tried. Including, PA, CM and Mahdi. When installing any rom I always do a full wipe, cache, data, dalvik and system. Even without out installing anything besides gapps it happens. So I think I can rule out a rogue app or a bad install.
I have reinstalled countless times and it always pops up. On occasion there has been instances where the problem does not start for several hours after a fresh install but invariably the issue does come up and the reboots start again every 15-20 minutes when the screen is off.
I mentioned the router because, although rare, they can cause issues with connecting devices. Most of the problems that I have read about is usually the other way around though. The router crashing with certain devices connecting to them. But I have had zero issues with my router and any other devices but still thinking it could be possible.
I have a 4.2 rom(Energy) installed currently with no issues whatsoever. It is only KItKat that seems to be a problem. I just have no idea what it could be.
What model is your g2 and kernel? The only thing I can think of is you are changing sleep tweaks on the kernel and causing it to sod when in deep sleep. Are you undervolting?
greydelta38 said:
What model is your g2 and kernel? The only thing I can think of is you are changing sleep tweaks on the kernel and causing it to sod when in deep sleep. Are you undervolting?
Click to expand...
Click to collapse
It's the d801. Every kernel on every rom. I have tried using kernels as is or using Trickster to undervolt, overvolt, you name it, I've tried it.
Any other suggestions?
Project X-Ray said:
Any other suggestions?
Click to expand...
Click to collapse
Make a backup and wipe everything, and boot up into a totally clean rom WITHOUT installing Gapps for it. Then see if it keeps happening. I'm searching around and not really finding anything on this issue. Mine hasn't been doing it since I flashed the new AOSB build
greydelta38 said:
Make a backup and wipe everything, and boot up into a totally clean rom WITHOUT installing Gapps for it. Then see if it keeps happening. I'm searching around and not really finding anything on this issue. Mine hasn't been doing it since I flashed the new AOSB build
Click to expand...
Click to collapse
Well I took your advice. I wiped everything and did a fresh install, latest PA without gapps.The only thing that I have done is connected it to my wifi. I let it go for about 3 hours and had no reboots. So I installed Banks Core gapps. Again, I let it sit for 3 hours. No reboots. All the while it has been plugged in and charging. As I write this, I just unplugged it from the charger and within 2 minutes had my first reboot. We'll see if they continue.
So now, I wiped and reinstalled PA without gapps. I did not install anything else at all. Turned on wifi and started getting at least 2 reboots per hour without even using the phone at all. When I turned off the wifi it has been running for 10 hours now without any reboots at all. I am at a complete loss as to what could be the problem. Is there anything I can do?
Project X-Ray said:
So now, I wiped and reinstalled PA without gapps. I did not install anything else at all. Turned on wifi and started getting at least 2 reboots per hour without even using the phone at all. When I turned off the wifi it has been running for 10 hours now without any reboots at all. I am at a complete loss as to what could be the problem. Is there anything I can do?
Click to expand...
Click to collapse
I hate to say it, but I'm at a loss too. Best course of action I can see is for you to return to stock, email LG, and ask for a replacement for a defective device.

New Nexus 6P User, problems out of the gate

So like the title says, I'm a new Nexus 6P user, and I had problems out of the gate.
I bought the device 2nd hand from a guy off craigslist, after my S6 edge started over heating after I had the screen replaced (don't buy Samsung "edge" phones, I know your careful, but on the off chance you drop it, your in a world of trouble).
I tested the phone, before I bought it, it appeared pretty much brand new, everything worked. When I got home, and hard reset it again for good measure all hell broke lose.
After a hard reset the phone wanted to update to build 19 something. After the update and a reboot, the phone app kept crashing before I could finish the setup process. The only thing I could do is factory reset it again. This appeared to clear up that problem. I did the near by device thing, and restored it from what Google could find out about my S6 edge. I wish it was more of a restore like what you can do in the iOS world, but it's better then what we had before so it's cool. I noticed that Chrome would crash everytime you tried to use it only in less I uninstalled the update. After I got the phone to the point where I wanted it, I thought I was free in the clear. When I started trying to use music apps, they all crash. Apple Music, Spotify, Soundcloud. Then I noticed YouTube also crashed the same way. When I tried to make a phone call, the phone app would crash too... So the phone was useless. I downloaded the SDK and the most current build which I think was 20 something. I followed a guide on here and formatted the phone reinstalling everything around build 20. The only thing this fixed was the phone issue.
I could now make phone calls without it crashing, but I was in the same boat with some applications working, and the same ones that didn't work not working. I flashed this phone 5, or 6 times, with the last time me formatting the userdata. I read that it wasn't a good idea because it could lock me to only 32GB ( I had a 64GB version), but after I did the flashing along with the usedata format, I still had 64GB of useable space, however I still had the same issue with the same types of applications crashing. I tried older builds, same issue (also the older builds all had the problem with the phone app crashing to the point that the phone wasn't usable).
I ended up sending the phone to the manufacturer, which appears to be in the same metroplex I live in. Hopefully they can find a hardware problem under warenty and fix it. I'm making this post to see if anyone else ran into similar issues, and if anyone knows if this is a hardware build issue, that was hopefully resolved.
I'm sorry to be so long winded...
Is the phone rooted and running a custom ROM?
Pappy35 said:
Is the phone rooted and running a custom ROM?
Click to expand...
Click to collapse
Everything appeared to be stock, I don't know if it was rooted before, but when I was finished with it it was stock, I even locked the boot loader again (it was locked before I started flashing it)
vmiyoshi said:
Everything appeared to be stock, I don't know if it was rooted before, but when I was finished with it it was stock, I even locked the boot loader again (it was locked before I started flashing it)
Click to expand...
Click to collapse
How much did you pay for it?
Sent from my LG-H830 using Tapatalk
RidinNerdy said:
How much did you pay for it?
Sent from my LG-H830 using Tapatalk
Click to expand...
Click to collapse
I paid 4 for it...

Essential ph1 twice random reboot

Just got this today and it's great besides being a bit smaller than my g6 and because of front camera design only being technically 5.5in screen for most apps especially games.
However since I have had it, it has randomly rebooted itself twice for no real apparent reason. Is this a known issue or something anyone else has experienced? I want to try to get a bit more information on it before contacting the eBay seller. It is a refurbished.
I have never experienced a random reboot. You might want to try factory resetting your phone and then setting it up with the fresh start option instead of restoring from a Google cloud backup. Was your phone on Nougat or Oreo when you received it? Were there any major software updates?
It was fully updated to 8.1.0 when I received it. April 5th security patch. It was factory reset and I started fresh. No backup other than logging into my Google account for contacts, passwords and logins and such. I never do backups and restores always start fresh other than Google account.
Nickvanexel said:
It was fully updated to 8.1.0 when I received it. April 5th security patch. It was factory reset and I started fresh. No backup other than logging into my Google account for contacts, passwords and logins and such. I never do backups and restores always start fresh other than Google account.
Click to expand...
Click to collapse
Must be rogue app, had mine 3 months and never had a glitch or reboot.
Sent from my PH-1 using Tapatalk
If you are still having the random reboots you might want to boot your phone into safe mode to verify that a third party app isn't causing the problem. Since your phone was refurbished it's also possible that it was damaged by the previous owner or returned for the same issue you are experiencing. I did read that some early PH-1 buyers had to return their phones because of hardware issues like overheating.
Just did it again while using chrome. Just froze up for a few seconds and restarted. Doesn't seem to be overheating and the first time it happened before I installed anything I think. Guess I'll try a reset and go from there.
Factory reset twice now. No 3rd party apps installed. Updated all apps on Google play. The default phone apps.
Now the phone is freezing and rebooting itself constantly. Out of control. I am in safe mode right now and hasn't frozen yet. I don't know what the hell is going on.
Would love to be able to fix this issue myself without having to do return shipping. I have contacted the seller already though.
If it doesn't freeze or reboot at all in safe mode that usually means an app that you downloaded is causing the problem. The normal thing to try would be to factory reset the phone, download one app and see if there are problems. If the phone seems to be fine download a second app and use the phone long enough to see if the phone is stable. If it seems fine download a third app and do the same.
That's obviously very time consuming and if you were running a phone with heavily modded code like OnePlus with Oxygen it would probably be worth the investment of time. But this phone runs stock Android. Unless you are installing something unusual that might cause stability issues what you are describing sounds like a hardware problem. You might have bad memory for example and not enough is going on when the phone is in safe mode to trigger the unstable behavior.
I think returning or exchanging the phone you bought is definitely your best course of action. I really like this phone but it sounds like yours is defective or damaged.
The only other thing that comes to mind is that sometimes if you own more than one phone the Play Store will show apps that aren't compatible with the phone you are actually using. Dialers, messaging apps, camera apps and music players made for a specific phone brand aren't usually compatible with other brands because they need modded framework to function properly. Some apps that definitely are not compatible with this phone do show up in my Play Store Library available for download. Is it possible you are downloading an incompatible app?
I factory reset and haven't installed a single app. Just updated everything that was stock with the phone after reset. I was thinking faulty ram too, seems like it is.
Yeah I guess it's toast. Last night while watching YouTube it froze. Screen scrambled with artifacts and the phone made a loud continuous howling sound like an emergency alert. I honestly thought it was an emergency alert until I saw the artifacting.
Unless someone here can possibly give me an idea of any other reason it could be displaying this behavior I guess I have no choice but to return it?
Nickvanexel said:
Yeah I guess it's toast. Last night while watching YouTube it froze. Screen scrambled with artifacts and the phone made a loud continuous howling sound like an emergency alert. I honestly thought it was an emergency alert until I saw the artifacting.
Unless someone here can possibly give me an idea of any other reason it could be displaying this behavior I guess I have no choice but to return it?
Click to expand...
Click to collapse
Grab a BTS zip from the back to stock thread... And flash that...
I'll bet however it was updated had some yuck in it...
Nickvanexel said:
Yeah I guess it's toast. Last night while watching YouTube it froze. Screen scrambled with artifacts and the phone made a loud continuous howling sound like an emergency alert. I honestly thought it was an emergency alert until I saw the artifacting.
Unless someone here can possibly give me an idea of any other reason it could be displaying this behavior I guess I have no choice but to return it?
Click to expand...
Click to collapse
Someone in the Essential stock ROM dump thread just described the exact same behavior that you are experiencing. He hopes reflashing stock will fix it but since it's identical to what's happening with your phone I think he's going to end up disappointed. You might want to check out his post and see if he has any luck. It was the latest post in the thread so it should be easy to find.
https://forum.xda-developers.com/essential-phone/development/stock-7-1-1-nmj20d-t3701681/page41
Yeah that was me. Trying to get information on the procedure to manually reflash this phone with stock firmware. I shouldn't need to unlock bootloader to do it? Just trying to flash stock over stock to hopefully correct any os corruption. Also mine is apparently a unlocked Sprint variant even though it was advertised as being a normal unlocked variant. Not sure if the firmware from that thread will work for me.
Nickvanexel said:
Yeah that was me. Trying to get information on the procedure to manually reflash this phone with stock firmware. I shouldn't need to unlock bootloader to do it? Just trying to flash stock over stock to hopefully correct any os corruption. Also mine is apparently a unlocked Sprint variant even though it was advertised as being a normal unlocked variant. Not sure if the firmware from that thread will work for me.
Click to expand...
Click to collapse
Sorry I didn't notice that. I haven't done any flashing on this phone but I know I read that people with the Sprint phones were flashing the regular stock image to get rid of the Sprint apps and get updates from Essential rather than Sprint. But if you don't want to unlock your bootloader you can download official factory images from the Essential website and sideload using a computer. Flashing instructions are on the download site.
https://www.essential.com/developer/current-builds
Alright I reflashed the latest firmware from essential page via adb sideload. I highly dout it worked but I'll see.
What would I need to do from here to do a complete fresh reflash completely overrighting any trace of the old os? I still want to keep it stock but doesn't matter if I need to unlock the bootloader. Just want a complete wipe of the old os and fresh reflash to be sure any traces of corruption are removed to be sure if it's a hardware issue.
That's easy on single partition phones but much more difficult on phones with an A & B partition like the PH-1. You definitely need to unlock the bootloader. On my Pixel XL you needed to flash the factory image separately to partitions A & B to ensure there was nothing left from before but the procedure might be different on this phone. I went through the flashing instructions when I got this phone and think if you flash the full restore stock image it supposedly returns both partitions to stock automatically but that definitely didn't happen on the Pixel. Considering that this phone is supposed to be easy to hard brick (which was virtually impossible on the Pixel) I wouldn't chance it unless you can't return or exchange the phone from the seller.
Well side loading the ota from essential website didn't work. I'd say it's already hard bricked. Still crashing after a while of using it. Last night I loaded as many apps at one time as I could. Got maybe 10 opened at once before it crashed. Seems like faulty ram to me.
Wife just had it happen on her new White one twice today while playing Pokemon GO.
She says she also had her podcast app and hangouts open but minimized and not being actively used in the background.
She's on a fresh install of Oreo 8.1 with the Gcam mod by MGC_5.1.018_Urikill_vXXII.apk using the settings suggested by aer0zer0
Anyhow I hope its just a completely random fluke and not a serious issue as I have a new black one from Amazon in the mail and would really hate to have to return these otherwise wonderful devices.
Mine ain't no fluke. After it crashes if I immediately reboot it instantly crashes again. I have to let it sit a while turned off and reboot again to any significant time before crashing. Longest time it's ran before crashing since having it it's maybe an hour. Didn't notice it much at first because I didn't use it more than a few minutes at a time. So it was in sleep mode constantly crashing and rebooting. Now that I have been watching it more it just constantly keeps rebooting even while sitting idle. I'll glance over at my phone and low and behold it's rebooting again.
Nickvanexel said:
Mine ain't no fluke. After it crashes if I immediately reboot it instantly crashes again. I have to let it sit a while turned off and reboot again to any significant time before crashing. Longest time it's ran before crashing since having it it's maybe an hour. Didn't notice it much at first because I didn't use it more than a few minutes at a time. So it was in sleep mode constantly crashing and rebooting. Now that I have been watching it more it just constantly keeps rebooting even while sitting idle. I'll glance over at my phone and low and behold it's rebooting again.
Click to expand...
Click to collapse
Ouch okay that most certainly sounds like a bad hardware issue as you suspected earlier.
Thankfully in her case the reboots were well apart from one another and the phone was fine after the reboot. Even let her play PKGO.
I mostly came in to comment to hopefully help by voicing that it had happened and the circumstances in which it did for her with the idea it might pinpoint some flaw in the overall system if there was one.

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