Phone won't charge.. Possible damaged port? - X Style (Pure) Q&A, Help & Troubleshooting

Ok so my moto style refuses to charge with my stock turbo charger. The turbo charger charges my other devices just fine, but refuses to charge my moto x. I tried another wall adapter which also wouldn't work, yet my USB cable charges the phone just fine??.
I'm kinda confused and wondering if it's a problem with my charging port. Which kinda sucks cause now I gotta deal with motos tech support, but I was wondering if anyone had any similar issues
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Related

can anyone confirm a working fast charge cable?

I've found a couple forums on this but no solutions. Can anyone confirm a working fast charge USB cable other than the stock LG 3' long one?
Here is the closest thread I found..
http://forum.xda-developers.com/showthread.php?t=2483462
How to know which chargers/cables are compatible?
I want to know this for my car charger
Sent from my LG-D802 using Tapatalk
Best buy sells 15watt rapid chargers for car and wall. . There like $30 each but they do a good job. Think the brand name is rocket fish. Just bought 2 a few weeks ago.
Sent from my LG-D801 using xda app-developers app
Thanks. But chargers are easy to find. What is difficult to find is a USB cable to work. You'll see in the thread I linked on the first post, lots of people are having challenges with finding USB cables to work even if a charger is well above 2 amps. Even using the stock LG charger, no USB cables seem to work except the one that came with the phone, to eliminate the "slow charge" icon and allow around 1500mA of current to be drawn from the charger like it should in a fast charge..
what cable are you using with your new charger? And do you get the slow charging icon?
I think it all boils down to the charging base... I have used the LG, various Htc and Samsung base units with all kinds of mini & micro USB cables without any issues... The base units are rated from 800mA~1.5 and have not had any slow charging issues... I've only experienced the slow charging when connected to the PC or some car chargers...
Sent from my LG-D801 using xda app-developers app
I bought this combination and fast charges great in my car.
http://www.amazon.com/gp/product/B009W34X5O/ref=oh_details_o01_s00_i00?ie=UTF8&psc=1
http://www.amazon.com/gp/product/B0077PM3KG/ref=oh_details_o01_s01_i00?ie=UTF8&psc=1
I used to run a 1.5' usb cable from monoprice and the GPS on my phone would discharge the battery faster than it could be charged. Now the phone charges so much faster.
I have yet to have a problem with any of the generic monoprice cables and wall charges I bought a couple years ago. Only time I get a slow charge notification is using my 1a car charger. My Optimus G and HTC One X chargers and cable work fine as well.
IT IS NOT THE CHARGER!!
It is something in the cable. And good luck finding one. If you use the included USB cable that came with the G2, then it will charge on ANY charger "normally" (fast charge). If you use ANY OTHER cable, it will slow charge.
I don't know what is in the cable or why it makes a difference, but none of my USB cords/chargers work unless I use the INCLUDED USB CABLE.
I had a thread on this already somewhere in the General Area I think. It REALLY sucks because I have TONS of chargers and cables. I have some at work, home office, bedside, 2 in my car, friends cars, etc. I DO use Wireless Charging at night and luckily the phone has a huge battery to last through the day.
There IS a problem here but my thread got ignored like, "I don't see a problem here, just use the included cable". Well yea if I stayed home all the time. My work makes me travel for work so I have to make sure I remove the 1 working cable and carry it with me EVERYWHERE. What a pain in the butt.
Has anyone tried on custom roms to see if perhaps it is something just on the stock software telling it to go Slo-Mo.
My Verizon non usb attachment cable charges fast. My OEM Spectrum cable does as well. My dual one amp car charger charges slow no matter the cable, and my works Motorola and Kyocera cable charges slow no matter the connection. I have a couple Samsung's I need to test. I do not own any generics. I have not tried other combos.
player911 said:
IT IS NOT THE CHARGER!!
It is something in the cable. And good luck finding one. If you use the included USB cable that came with the G2, then it will charge on ANY charger "normally" (fast charge). If you use ANY OTHER cable, it will slow charge.
I don't know what is in the cable or why it makes a difference, but none of my USB cords/chargers work unless I use the INCLUDED USB CABLE.
I had a thread on this already somewhere in the General Area I think. It REALLY sucks because I have TONS of chargers and cables. I have some at work, home office, bedside, 2 in my car, friends cars, etc. I DO use Wireless Charging at night and luckily the phone has a huge battery to last through the day.
There IS a problem here but my thread got ignored like, "I don't see a problem here, just use the included cable". Well yea if I stayed home all the time. My work makes me travel for work so I have to make sure I remove the 1 working cable and carry it with me EVERYWHERE. What a pain in the butt.
Has anyone tried on custom roms to see if perhaps it is something just on the stock software telling it to go Slo-Mo.
Click to expand...
Click to collapse
I am using the Asus charger that my Nexus 7 (2012) came with and Samsung cables to charge my LG G2, no problems. Charges fast.
I just picked up one of these for work:
http://www.amazon.com/gp/product/B005OD89MY/ref=oh_details_o01_s00_i00?ie=UTF8&psc=1
Charges fast, as well.
vween said:
I am using the Asus charger that my Nexus 7 (2012) came with and Samsung cables to charge my LG G2, no problems. Charges fast.
I just picked up one of these for work:
http://www.amazon.com/gp/product/B005OD89MY/ref=oh_details_o01_s00_i00?ie=UTF8&psc=1
Charges fast, as well.
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Click to collapse
Na I have TONS of chargers that all fast charge. They are all 2.0+mAh. Its just the cables.
I service hotels and I always raid their lost and found bin. Always treasure in there.
-sent from my LG G2 using XDA Premium 4
player911 said:
Its just the cables.
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Click to collapse
LG Spectrum cable does not work, slow charge, my fault.
However, the straight plug from my new Verizon car charger does work, the USB port also (ONLY with G2 cable so far[tested lg spectrum, Motorola, Samsung, and Kyocera. Older cables]).
Recap: So far ONLY Direct car charger or USB G2 cable has fast charged. Must be chipped or using some different wire combo?
player911 said:
Na I have TONS of chargers that all fast charge. They are all 2.0+mAh. Its just the cables.
I service hotels and I always raid their lost and found bin. Always treasure in there.
-sent from my LG G2 using XDA Premium 4
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Click to collapse
Ok. I can confirm that the cable used for the Nexus 7 (2012) works.
Also, the original cable for the Samsung Skyrocket works.
Works meaning fast charge.
I can't gurantee that this is the cable, but my skyrocket cable does look like the top cable here:
http://www.ebay.com/bhp/samsung-galaxy-s-ii-skyrocket-usb-cable
(Charger looks like it too, but the charget won't fast charge G2)
Edit:
The Skyrocket was really picky about cables/chargers. If it didn't have the correct one, it would wakelock. Maybe there's something with the way it's wired that makes it good for the G2 as well.
---------- Post added at 08:43 PM ---------- Previous post was at 08:34 PM ----------
I wonder if one of these would help:
http://www.amazon.com/dp/B004YX4HDU...UTF8&colid=30QBEX6L12GNN&coliid=IG0PDK7SARZGV
It's something to do with pins 2&3 being bridged that enables a cable to support fast charge.
That adapter linked above is supposed to do that.
More links:
http://www.amazon.com/Plugable-Char...2912&sr=1-6&keywords=USB/USB+Adapter+charging
http://www.amazon.com/Specialised-M...3703391&sr=8-1&keywords=fast+charge+usb+cable
Has anyone tried any of these.
player911 said:
IT IS NOT THE CHARGER!!
It is something in the cable. And good luck finding one. If you use the included USB cable that came with the G2, then it will charge on ANY charger "normally" (fast charge). If you use ANY OTHER cable, it will slow charge.
I don't know what is in the cable or why it makes a difference, but none of my USB cords/chargers work unless I use the INCLUDED USB CABLE.
I had a thread on this already somewhere in the General Area I think. It REALLY sucks because I have TONS of chargers and cables. I have some at work, home office, bedside, 2 in my car, friends cars, etc. I DO use Wireless Charging at night and luckily the phone has a huge battery to last through the day.
There IS a problem here but my thread got ignored like, "I don't see a problem here, just use the included cable". Well yea if I stayed home all the time. My work makes me travel for work so I have to make sure I remove the 1 working cable and carry it with me EVERYWHERE. What a pain in the butt.
Has anyone tried on custom roms to see if perhaps it is something just on the stock software telling it to go Slo-Mo.
Click to expand...
Click to collapse
Yeah, I'm not so sure about that. It may be the software in the phone that is causing the issue. I had to replace my car charger so I picked up a rocketfish 3.0 amp charger. When I originally used it, it was ridiculously fast, literally 30% in about 30 or so minutes.
Now, here's why I don't think it has anything to do with the charger cables. When I got my phone, I kept putting off doing the first update because I wasn't sure if I was going to root this phone. During this time, I got very good charging speeds from my rocketfish 3.0 amp car charger and many of my other rapid chargers. When I decided I wasn't going to root, I went ahead and downloaded the update. Now, unless I'm using the cable that came with the phone, I get the slow charging message with every single charger. I went from 30% in 30 to about 10% in 30 on my car charger.
I may need to pull out my tinfoil hat, but it would be a pretty huge coincidence that all my charging woes began with that update.
Yea something isn't right. I have a GNex, G2, Nexus 7 2012 and 2013. I always check for AC charging in Settings>Status. It will say AC or USB. When I got my Nexus 7s I replaced all of my chargers with fast chargers. For 2 years I've been fast charging. I got 3 different fast USB chargers on my desk, using the existing setup, Everything fast charges except the G2. If I use the included G2 cable, it will fast charge off all of them. The same with ALL of my home/office/car/travel chargers.
I can only get it to fast charge when I use the included USB cable.
Its something magical with that cable.
-sent from my LG G2 using XDA Premium 4
player911 said:
IT IS NOT THE CHARGER!!
It is something in the cable. And good luck finding one. If you use the included USB cable that came with the G2, then it will charge on ANY charger "normally" (fast charge). If you use ANY OTHER cable, it will slow charge.
I don't know what is in the cable or why it makes a difference, but none of my USB cords/chargers work unless I use the INCLUDED USB CABLE.
I had a thread on this already somewhere in the General Area I think. It REALLY sucks because I have TONS of chargers and cables. I have some at work, home office, bedside, 2 in my car, friends cars, etc. I DO use Wireless Charging at night and luckily the phone has a huge battery to last through the day.
There IS a problem here but my thread got ignored like, "I don't see a problem here, just use the included cable". Well yea if I stayed home all the time. My work makes me travel for work so I have to make sure I remove the 1 working cable and carry it with me EVERYWHERE. What a pain in the butt.
Has anyone tried on custom roms to see if perhaps it is something just on the stock software telling it to go Slo-Mo.
Click to expand...
Click to collapse
I haven't even unwrapped the charging base and usb cable that came with my G2, they still remain in the box. I have been using the charging bases from my Nexus 4, L9, Htc One X, Motorola Atrix and a GS3 through out my house and have mixed cables from god only knows where and all of them work. I get no slow charging from any combination. Even using mini usb cables with micro usb adapters attached and they all still work. I've checked all the output voltages and the lowest one is 800mA. Granted my D801 is rooted, but no custom rom as of yet.
Sent from my LG-D801 using xda app-developers app
MkV05 said:
I haven't even unwrapped the charging base and usb cable that came with my G2, they still remain in the box. I have been using the charging bases from my Nexus 4, L9, Htc One X, Motorola Atrix and a GS3 through out my house and have mixed cables from god only knows where and all of them work. I get no slow charging from any combination. Even using mini usb cables with micro usb adapters attached and they all still work. I've checked all the output voltages and the lowest one is 800mA. Granted my D801 is rooted, but no custom rom as of yet.
Sent from my LG-D801 using xda app-developers app
Click to expand...
Click to collapse
Have you gotten an OTA update?
I'm on the Verizon model. The other guy here said he only started having problems after the Verizon OTA.
-sent from my LG G2 using XDA Premium 4
Here's my theory,
There are chips either in the battery, the transformer, or both. When the phone doesn't detect what's required, it gives a slow charge message and reduces the charge speed. I have had previous phones with batteries that had built in chips that I had to buy because the generic batteries without the chips wouldn't work as well. I haven't taken a good look at the battery, and the transformer seems abnormally large, when I get a chance and some spares, I'll probably take them apart.
My tinfoil hat is telling me that LG is trying to rope us into buying first-party accessories, but it may also be a way to regulate battery health. Having a non-removable battery, it may be a move by LG to extend the life of the battery as long as possible.
Also, I just rooted my phone and so far no change. I will try the car charger tomorrow.
No updates from Tmobile as of yet... I can only imagine the frustration though. You would think LG would have made charging the phone, regardless of the model more standard across the board.
Sent from my LG-D801 using xda app-developers app
800mA is a slow charge... You should average 1700mA. Our cable is five pinned (if that matters). I need grab the mA reader app again. Now we know there is kernel check for flux ect. I want to know if the cable is pre chipped as well for check and regulation, isn't too uncommon. I'm beginning to lean more on an over aggressive kernel check though or possibly a combo of kernel and certain chip model check. I just find it odd my straight Verizon car charger and only this cable is working for me. Gonna check car cable pins in the morning. Verizon here, OTA taken. Did not check before.

Possible hardware malfunctions?

So I have the Verizon E+, and for some reason, the Advanced calling went all buggy. Started dropping calls and whatnot. That, from what I was told by the verizon rep is a pretty common problem with Samsung devices. Fine. Now I'm having issues with fast charging. Not quite sure what's going on, but it just won't work. I'm using the oem charger.Any ideas guys?
Edit: Nvm. Dummy OP didn't have the USB connected to the wall adapter all the way. Lol
I also see my fast charging does not work all the time. I plug, unplug, plug it in and the message charging will come up and then only sometimes it will say fast charging after that. Others are having the same issue. This is with the cord and charger that came with the phone. Thinking of replacing it this weekend.
Sent from my SM-G928T using Tapatalk

Using Samsung Fast Charger To Charge Phone?

So I my moto charger got destroyed by my dang dog and I'm using a Samsung Fast Charger that came with my wife's note 5. It just says "charging" and its still very slow. It's 2.0a at 5v I believe or 1.6a at 9 or 10v. Yet its still slow. Any recommendations? On marshmallow.
Can anyone help shed light on this?
nellycruzz said:
Can anyone help shed light on this?
Click to expand...
Click to collapse
That's not a qc charger. Hence the slow charging. It's 5v only whereas quick chargers also do 9 and 12 volt.
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nellycruzz said:
So I my moto charger got destroyed by my dang dog and I'm using a Samsung Fast Charger that came with my wife's note 5. It just says "charging" and its still very slow. It's 2.0a at 5v I believe or 1.6a at 9 or 10v. Yet its still slow. Any recommendations? On marshmallow.
Click to expand...
Click to collapse
I don't think the Samsung ones use quick charge 2.0. Even though the galaxy s6/note 5 can use quick charge 2.0 capable charger. I think they use a proprietary Samsung fast charge tech in their own chargers.
So it would charge your phone but at the regular 5v2a. I would recommend getting a quick charge 2.0 capable charger. I have a couple from tronsmart and they are great.
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Well I've used the Samsung charger and it says "5v @ 2.0 and then says 9v @1.6. I have it hooked up but its so very very slow. I'm getting 2% charge every 30 mins or so. I ran ampere and I'm getting 3.7V and its stuck on " charging via USB". Anyway to change that from USB to AC? THANK YOU guys for chiming in. I have 6 cords and 3 bricks, 2 Samsung and one of.
My note 4 chargers power charges my MXPE and fast charger.
Sent from my XT1575 using Tapatalk
My s6 charger works great on my moto x style... In 15 minutes i get almost 25% battery!moreover the phone recognize it as turbopower...
Ok hooked up to Samsung charger from note 5. Anything look wrong?
nellycruzz said:
Ok hooked up to Samsung charger from note 5. Anything look wrong?
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Click to collapse
It's showing 'usb charger', which should be very very slow...
you sure you are connected to a wall charger?
It should say 'AC Charger'
I have the power brick in the wall and cable running from it to the phone.
nellycruzz said:
I have the power brick in the wall and cable running from it to the phone.
Click to expand...
Click to collapse
He means a proper fast charger will show AC charging. USB charging means slow.
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dottat said:
He means a proper fast charger will show AC charging. USB charging means slow.
Sent from my SM-T810 using Tapatalk
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Well shouldn't the Samsung Fast Charger, charger the phone faster?
nellycruzz said:
Well shouldn't the Samsung Fast Charger, charger the phone faster?
Click to expand...
Click to collapse
Not if it's the typical 5volt 2amp version. Couple that up with the fact the moto X pure is picky about what quick chargers even work with it period and you have a harder time finding one that works.
Start by reading this thread.. then get yourself a replacement that has been reported to work with this phone.
http://forum.xda-developers.com/mot...oto-x-pure-quick-charge-2-0-woes-3rd-t3206718
dottat said:
Couple that up with the fact the moto X pure is picky about what quick chargers even work with it period and you have a harder time finding one that works.
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Click to collapse
For what it is worth, the Asus quick charger that came with my ZenFone2 charges the MXPE like a champ. Is there a better spot for me to share that information?
jaysus145 said:
For what it is worth, the Asus quick charger that came with my ZenFone2 charges the MXPE like a champ. Is there a better spot for me to share that information?
Click to expand...
Click to collapse
The thread I linked above is where I found the two I ordered and just received.
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http://www.amazon.com/gp/product/B00QEX83LA?psc=1&redirect=true&ref_=oh_aui_search_detailpage
I have the Aukey quick charger as my office spare, and it works quite well. Not as fast as the motorola turbo charger, but quite faster than regular 2A chargers.
Guys or ladies, got a new charger from Motorola and it charges "charging USB" and its slow as hell charging. Any ideas? Stock marshmallow.
I got a new Motorola fast charger sent to me but I plug it in and I get "charging over USB" and charging very slow. Why? Stock marshmallow.
nellycruzz said:
Guys or ladies, got a new charger from Motorola and it charges "charging USB" and its slow as hell charging. Any ideas? Stock marshmallow.
Click to expand...
Click to collapse
If it isn't the Turbopower 25 like this one then that's your problem. The phone might not be getting enough voltage.
Link is dead but its this one

[SOLVED] Does the USB cable have to support fast charge?

Is it both the charger brick and the USB cable that support fast charge or just the brick?
I ask because I want to use the longer USB cable from my Samsung Galaxy Tab S but somebody recently told me the cable also has to support fast charge. When connected, the phone says it is fast charging.
Can anybody confirm this?
Thank you.
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I used my longer cable I got with my galaxy tab s, and it fast charged fine.
Technically the brick, the cable and where you're plugging it into all play a part. But it's actually only the brick that's fast charge certified.
Granted if you buy a cheap cable, then it might not work. I have several cables that are very thin, and didn't work with fast charging. But they were cheap.
I have numerous white Samsung cables I've used over the years, going back to the one I got with my galaxy S3, and all of them work with fast charging.
If it's a decent cable and not cheap, chances are it'll be fine.
If it says its fast charging, then it is
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I use plug that came with my note 4 and wire that come with one of my many xperia device so don't think the wire makes difference
Well last night I used my longer Tab S cable with the Fast Charge brick and it still charged ectremely fast, so that answers that question.
Thanks people.
You can see if it's fast charging on the lock screen, it will specifically state it.
Beefheart said:
You can see if it's fast charging on the lock screen, it will specifically state it.
Click to expand...
Click to collapse
Ye thats the first thing I checked, but a few days ago someone on these forums suggested that even tho it says Fast charging, it does not fast charge with a "non-fast charging" cable. I guess he was making it up.

Stock charger no longer work

stock charger stopped working and phone no longer turbo charge.. tried a replacement that worked for 2 months and stopped as well.. phone only chargers with regular usb/chargers.. I'm guessing it's a software problem or could be hardware as well but I'm not the only one with this problem I'm sure.. Anyone have a fix?
Highly unlikely it is a software issue... The Moto X is very finicky about Turbo Chargers and the cable, always use a high quality cable and power supply, I recommend Eversame microUSB cables and Aukey QC 2.0 chargers (car or A/C), I have used them for a long time with no issues at all. Come to think of it, my original charger is probably still in the box, don't think I have ever used it. lol
acejavelin said:
Highly unlikely it is a software issue... The Moto X is very finicky about Turbo Chargers and the cable, always use a high quality cable and power supply, I recommend Eversame microUSB cables and Aukey QC 2.0 chargers (car or A/C), I have used them for a long time with no issues at all. Come to think of it, my original charger is probably still in the box, don't think I have ever used it. lol
Click to expand...
Click to collapse
Well I bought another charger off amazon and that didn't work as well.. Probably gonna give either chargers u mentioned a try... Just wanna hear everyone's views on this
I had a stock motorola charger stop working as well. I've moved on to higher quality cables like he said.
rossbeck said:
I had a stock motorola charger stop working as well. I've moved on to higher quality cables like he said.
Click to expand...
Click to collapse
So it's safe to say it's a cable problem.. I bought a similar charger like stock on Amazon and same problem.. Probably need to change brand like u said.. Waiting for other inputs
Just had the same thing happen to me literally a few minutes ago. Turbo charger isn't working so I have to use a regular one. Just ordered the cable and charger in acejavelin's post.
A Samsung charger from like the S7 will quick charge the phone. At least mine does. It even gives the TurboCharge toast after plugging it in.
Spasticdroid said:
A Samsung charger from like the S7 will quick charge the phone. At least mine does. It even gives the TurboCharge toast after plugging it in.
Click to expand...
Click to collapse
Interesting
Spasticdroid said:
A Samsung charger from like the S7 will quick charge the phone. At least mine does. It even gives the TurboCharge toast after plugging it in.
Click to expand...
Click to collapse
Yes, because that charger is QC2.0 compliant, I have used on of my son's S7 Edge chargers on more than occasion with no problems and it gets "Turbo charge" just fine... So will most other OEM chargers that are Quick Charge 2.0 compliant.

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