Project Fi Emailed me saying My Sim Card has An "Issue" - Nexus 6P Q&A, Help & Troubleshooting

It Just seems strange that they would all of a sudden send me this email. Ill post the response I receive. Also they confirmed band 12 support.
http://imgur.com/49rziMM
RESPONSE:
http://imgur.com/z24ZXp7
BAND 12 SUPPORT:
http://imgur.com/L89UstH

Are you using the updated SIM or the original SIM that shipped before the 6P launched? They emailed me back in November telling me to order a new SIM if I planned on using Fi with a 5x or 6P

PaisanNYC said:
Are you using the updated SIM or the original SIM that shipped before the 6P launched? They emailed me back in November telling me to order a new SIM if I planned on using Fi with a 5x or 6P
Click to expand...
Click to collapse
I did try to use the old sim from my nexus 6 but it wouldn't work so they sent me another one. Now they're saying that this one is damaged to gee whiz

Related

Getting a Nexus 6p on Fi if I Order Now Will it Cancel my Verizon Number Immediately?

Hey guys, I'm going to be switching to project fi with a nexus 6p, I have my invite, but I have one concern. I'm going to be keeping my phone number when I switch so I'd like to know if I could register my project fi with that phone number and get the nexus pre ordered through fi and keep using my number on verizon till it gets here?
@TheUnladenSwallow
No, it will not. Your Verizon number will not be ported until you receive your 6P, insert the Fi SIM card and go through the activation process.
cam30era said:
@TheUnladenSwallow
No, it will not. Your Verizon number will not be ported until you receive your 6P, insert the Fi SIM card and go through the activation process.
Click to expand...
Click to collapse
Awesome, thanks man. Wanted to double check before jumping. Probably should've ordered it sooner though, mine's gonna be pretty late now XD

Nexus 5X & Sprint

I'm making this thread mainly to help others get up and running on Sprint. I suppose this can be the general Sprint N5X thread too.
In order to get service, we need to use a certain sim card. At least here in Houston, no stores actually carry the sim. Best Buy allegedly has the sim, but they're charging out the ass for it.
To order the sim, head to the international service chat. Inform them you need to order a sim for the Nexus 5X. Provide this ID number for the sim card: 019962040146. They'll ship it to you at no charge, and shipping is roughly 3 business days.
Feel free to post your own experiences with this whole process in this thread.
I simply went to a Sprint store with a repair on site and said I needed a SIM card for my Nexus 5X. The guy was aware of it and even showed me how they looked up the make and model for a phone and boom, the nano SIM type appeared. From the time he called me over to help to completion was maybe 15-20 minutes.
Sent from my Nexus 5X using Tapatalk
EeZeEpEe said:
I simply went to a Sprint store with a repair on site and said I needed a SIM card for my Nexus 5X. The guy was aware of it and even showed me how they looked up the make and model for a phone and boom, the nano SIM type appeared. From the time he called me over to help to completion was maybe 15-20 minutes.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
I'm waiting until Tuesday for my sim card
dpwhitty11 said:
I'm making this thread mainly to help others get up and running on Sprint. I suppose this can be the general Sprint N5X thread too.
In order to get service, we need to use a certain sim card. At least here in Houston, no stores actually carry the sim. Best Buy allegedly has the sim, but they're charging out the ass for it.
To order the sim, head to the international service chat. Inform them you need to order a sim for the Nexus 5X. Provide this ID number for the sim card: 019962040146. They'll ship it to you at no charge, and shipping is roughly 3 business days.
Feel free to post your own experiences with this whole process in this thread.
Click to expand...
Click to collapse
You are VERY correct! Sprint is stupid when it comes to SIM cards....they need to be programmed specifically for the model phone you have and do not have any generic SIM cards. I needed one for a used M9 I purchased and no store had one...had to order from customer service...the M8 SIM card will not work. So until Sprint gets up to speed with the rest of the world you have the best procedure right here.
For delivery or at a store? The repair store I went to literally had a bag full of them.
Sent from my Nexus 5X using Tapatalk
---------- Post added at 09:18 AM ---------- Previous post was at 09:17 AM ----------
Yes. The at the store I was shown bags of SIM cards. Worker told me they have probably 7 variations of nano-SIM card and even the iPhone 6 nd 6S models have different ones as well.
Sent from my Nexus 5X using Tapatalk
EeZeEpEe said:
For delivery or at a store? The repair store I went to literally had a bag full of them.
Sent from my Nexus 5X using Tapatalk
---------- Post added at 09:18 AM ---------- Previous post was at 09:17 AM ----------
Yes. The at the store I was shown bags of SIM cards. Worker told me they have probably 7 variations of nano-SIM card and even the iPhone 6 nd 6S models have different ones as well.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
Yeah they said it's specific for the 5X... idk
ohJey said:
Yeah they said it's specific for the 5X... idk
Click to expand...
Click to collapse
Sorry but Tapatalk was having a terrible time not quoting people. I was asking if you're waiting for delivery to your home or to the store for a nano-SIM? When I called Sprint they said go to any Sprint store with a repair center. I was in an out in about 45 minutes. 30 minutes of waiting and 15 minutes of getting help.
EeZeEpEe said:
Sorry but Tapatalk was having a terrible time not quoting people. I was asking if you're waiting for delivery to your home or to the store for a nano-SIM? When I called Sprint they said go to any Sprint store with a repair center. I was in an out in about 45 minutes. 30 minutes of waiting and 15 minutes of getting help.
Click to expand...
Click to collapse
Oh sorry. I'm waiting for delivery to the store. They didn't give me an option to have it sent to my house, and I didn't think to ask.
When I did the chat, rep just asked me to confirm my billing address and that it would be sent there. I received an email Sunday night saying it was given to UPS, and yesterday it started to move. Unfortunately, it'll take until Thursday or Friday to get to me.
Sent from my Nexus 5X using Tapatalk
For me, they sent 2 SIM cards with free 2day shipping. I'm supposed to get it tomorrow but tracking shows delivery today! I ordered mine through Sprint chat support.
Sent from my SM-G925P using Tapatalk
Does swapping a SIM card from the iPhone 6s Plus work?
Sent from my iPhone using Tapatalk
mjs2011 said:
Does swapping a SIM card from the iPhone 6s Plus work?
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Most likely no. They have dozens of cards nearly specific to each phone. You can't even do iPhone 6 to 6S SIM swap.
Sent from my Nexus 5X using Tapatalk
I'm no Sprint customer but want to have ringplus as a backup. I would need a sprint sim card for that.MOD Edit: No buying/selling/trading on XDA Of course, n5x user here so I will need the sim described here.
Not urgent and will update this post, when I get the sim.
Sent from my Nexus 5X using Tapatalk
This is the SIM card you will need for the 5X and 6P. I know this because I had a less than remotely pleasant experience getting one. I also have 5 iPhone nano SIMs because of it...
SKU: CZ2144LWC
Part: SIMGLW446C
UPC: 019962040146
Name: WW GEM LTE+GSM REM 4FF CSIM V5
Click to expand...
Click to collapse
LancerEVA06 said:
This is the SIM card you will need for the 5X and 6P. I know this because I had a less than remotely pleasant experience getting one. I also have 5 iPhone nano SIMs because of it...
Click to expand...
Click to collapse
Yes, you need to be extremely clear with the order representative. They sent me a full size SIM for my HTC M9...smh! You should do it through chat on their site and be specific about the make and model of the phone, then have them confirm it before closing out the chat. They need to select the correct box for the model when ordering. For some godforsaken reason Sprint has many different SIMs specific to phone models. Hopefully they will make it to the 21st century one day :silly:
I actually had a relatively minor experience when I dealt with Sprint to get my SIM card. At first I called some local stores to see if they had any SIM card that would fit, and none is then when knew what the hell I was talking about. Did some Googling, discovered that I needed a nano SIM and went to Sprint's Live Support, and they already knew what the deal was when I started explaining. Sent me a nano SIM completely free of charge.
Sent from my Nexus 5X using Tapatalk
iamterence said:
I actually had a relatively minor experience when I dealt with Sprint to get my SIM card. At first I called some local stores to see if they had any SIM card that would fit, and none is then when knew what the hell I was talking about. Did some Googling, discovered that I needed a nano SIM and went to Sprint's Live Support, and they already knew what the deal was when I started explaining. Sent me a nano SIM completely free of charge.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
Only repair store would've have had an idea what you're talking about as they have the SIM cards. Regular ones should have suggested talking to one of those.
Sent from my Nexus 5X using Tapatalk
EeZeEpEe said:
Only repair store would've have had an idea what you're talking about as they have the SIM cards. Regular ones should have suggested talking to one of those.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
That's the thing; I DID talk to a repair store. They had no idea. Then again, people in my city aren't the most.... Competent.
Sent from my Nexus 5X using Tapatalk
iamterence said:
That's the thing; I DID talk to a repair store. They had no idea. Then again, people in my city aren't the most.... Competent.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
Guess they didn't get the memo. Literally. LOL.
Sent from my Nexus 5X using Tapatalk
The repair store said Sprint doesn't have SIM cards in any flavor (which is a blatant lie. I'm sure they have harvested SIM cards), the Corporate store referred me to the repair store, and Sprint chat sent me the V4 SIM 5 times. My last try I gave them the sku, part number, and UPC. I refused to tell them what device it was for. That FINALLY got me the V5 nanoSIM. It's pretty bad you can go into a T-Mobile store and get a new SIM or have your Micro cut down. Sprint you wait days just to jump thru hoops and get pissed.

Anyone on AT&T? Have a question about the nano sim...

So my phone arrives today but I have a Note 4 which doesn't have a nano. Will I be able to just walk into an AT&T store to get a sim without the phone or will they want me to have the phone with me?
Sent from my Note 4
You can walk into an AT&T store and get one but you'll have to call customer support to get it activated. At least that's how I did it when I got my Z3.
Ah ok. That's fine. I just rather not have to carry around two phones so I can get a sim
Sent from my Note 4
I called them to send me an unactivated sim card, which they have done for me before, but they told me they needed an IMEI number in order to ship me out one. So i actually went ahead and printed out a template to cut down my current micro sim so i don't even have to go see them when the phone comes in. Template link below if you're interested.
http://www.gosoftworks.com/GoSoftWorks/NanoSIM_files/nanosima4.pdf
On AT&T too and my M8 uses a nano-sim. I should be able to just put it in my 6P right or do I have to call AT&T first?
Vandam500 said:
One AT&T too and my M8 uses a nano-sim. I should be able to just put it in my 6P right or do I have to call AT&T first?
Click to expand...
Click to collapse
Yes, I took the AT&T nano sim out of my Moto X 2014 and am using it in my 6P. No problem
ouija147 said:
Yes, I took the AT&T nano sim out of my Moto X 2014 and am using it in my 6P. No problem
Click to expand...
Click to collapse
Awesome thanks!
Went to AT&T last night and picked one up. I was in and out in a couple of minutes. I haven't activated it yet as I am just waiting for my sim adapter to come so I can use my Nexus 5 until I get a case and screen protector.
Sent from my Nexus 6P using Tapatalk
I walked into ATT score and asked for Nano sim. They just handed me the credit card sized sim holder and told me to call when get phone. Didn't even ask for my phone or account number to verify I was current ATT customer.
andy_d0 said:
So my phone arrives today but I have a Note 4 which doesn't have a nano. Will I be able to just walk into an AT&T store to get a sim without the phone or will they want me to have the phone with me?
Sent from my Note 4
Click to expand...
Click to collapse
If you walk into the store with your new phone and old SIM they will replace and activate the SIM right then and there. You might have to wait a bit to be escorted to one of those tables after being greeted at the door, but when you're done, you will walk out with a fully functional phone.
I called AT&T and they overnighted me the nano SIM card. They asked for the IMEI number but had no issues when I told them I had yet to receive the phone so could not provide the information.
Ah ok. Let me try that
Steve, I don't want to carry both phones and / or be without service. Want to just have the card already
Sent from my Note 4
You can also order a sim cutter off Amazon and cut the sim down when your phone arrives.
Ah I didn't want to do that. why spend money if I can get for free I got a Sim during lunch. I was told that I need a code that will activate the Sim which is sent over sms. I'll have to figure that one out
Ended up using Hangouts Dialer to call over Wifi and got the sim card activated. Worked like a charm.
I did also go to a store but there were at least 4 people ahead of me and I didn't want to wait. I made the right choice

Has anyone used this phone on Verizon?

My wife and I are thinking of switching to Verizon as the AT&T service here is pretty bad. Ive seen some webpages that are kinda iffy on this phone since Verizon doesnt sell it directly. So, id like to hear if anyone has used this with Verizon and if they had any issues with it. Thanks.
jeebugorn said:
My wife and I are thinking of switching to Verizon as the AT&T service here is pretty bad. Ive seen some webpages that are kinda iffy on this phone since Verizon doesnt sell it directly. So, id like to hear if anyone has used this with Verizon and if they had any issues with it. Thanks.
Click to expand...
Click to collapse
There are many of us here. I just got the 6P Monday and it works great on Verizon. I was already a customer so all I needed to do was swap sim cards but I'm sure it won't be a problem getting a new card when you sign up.
I am with Misterxtc on this one, I did not contact Verizon or anything all I did was pull the sim from my old phone, pop it in my Nexus 6P and I have been having just as good service as I did with my GS6.
I pulled my old VZW SIM and no issues. Even swapped back and forth between it and Project Fi
Misterxtc said:
There are many of us here. I just got the 6P Monday and it works great on Verizon. I was already a customer so all I needed to do was swap sim cards but I'm sure it won't be a problem getting a new card when you sign up.
Click to expand...
Click to collapse
Somebody put down the Note 4/5 and came to hangout with us on the 6p .... Happy to see you joined the family brother. Thanks for all your work on the Note
I had a big issue getting the Nexus 6P on Verizon and I was already a customer. Basically neither Verizon Corporate store or the tech support hotline could fix the issue. My old phone had a micro SIM so I needed a new SIM but the new SIM could not activate in the Nexus 6P. Basically after some research I realized that I had to activate the new nano SIM in another phone. One option was to buy an adapter that allows the nano SIM to fit in my old phone. I was impatient so I carefully lined up the nano SIM in the micro SIM slot so it made proper contact. I called Verizon and told the rep. I have been dealing with this for days and that I needed her to just trust me. So I had her link the nano SIM with the old phone and after that, I was able to activate the SIM on the old phone. Once it was done, I just inserted the nano SIM in the Nexus 6P and it worked.
I would imagine that new customers will have same issue. You may want to see if a friend or relative has an old Verizon phone. If the old phone is micro SIM and uses a SIM tray, you will need the adapter. My old phone(LG G3) had a removal back and I was able to line up the connectors.
---------- Post added at 11:14 AM ---------- Previous post was at 11:11 AM ----------
Here is the official Verizon Wireless webpage which will allow you to check the IMEI(option 2) and for me it said my Nexus 6P was not compatible. This was end of December.
http://www.verizonwireless.com/b2c/nso/enterDeviceId.do?&zipRdr=y
As a few other said, if you already have the properly sized activated SIM card and/or an approved (read: sold by) Verizon device, you should be OK. If you have any friends who have an old VZW device that they aren't using and it uses the correct size SIM, go to Verizon and activate new service with that phone. Once the SIM is registered to your account, just put it in the 6p and you should be fine.
If you can only get your hands on one phone, it might be kind of janky but you could activate the first line with SIM A in the borrowed device, swap SIM A to a 6p A then put SIM B in the borrowed device, activate and place in 6p B. I guess it would come down to who you are dealing with at a Verizon store or on the phone if they'll let you do all that jockeying around. If the rep wants the sale badly enough, they should be willing to work with you. If they don't want to, I would gladly take my business to another VZW store and let someone else get the commission.
The last thought I had was that Best Buy sells the 6p. I don't know if they can sell it on VZW, but they have a slew of phones there, so you could use a display handset or another phone there to activate the SIM and then purchase the 6p?
The device is whitelisted, there's no hoops to jump through. Verizon will activate the device.
No problems activating.
Since I was already on Verizon, I just dropped my SIM in the phone. BAM! Up and running.
akellar said:
The device is whitelisted, there's no hoops to jump through. Verizon will activate the device.
Click to expand...
Click to collapse
Not totally true in regards to the 'no hoops' comment. Yes they will activate the device but not if you are on unlimited data. They refused to activate mine without changing to a new plan so I was forced to cut my micro sim to a nano. I went back and forth for weeks with different reps, even a supervisor. No dice. This was the first week of January.
I pulled my nanoSIM out of an iPhone 6 and dropped it into a 6p with no problems.
Not sure they will activate if you don't already have an existing account -- my in-laws tried that with a phone they purchased separately without already having a Verizon account and Verizon gave them a ton of ****.
I came from an LG G2, which has a micro SIM, and I have Unlimited Data. I bought my 64GB 6P from the Google Store on January 2nd, received it and activated it on January 7th.
Verizon didn't have any problems whatsoever activating it in store with a brand new Nano SIM. I am out of contract.
Tethering works natively right out of the box. It's been a breeze so far!
thanks for all the responses. we will be going to Verizon store tomorrow. hopefully we dont get hit for too much of a deposit.
I just popped the sim in. A friend I have at Verizon claims that they should be changing their policy on that particular issue soon. Hope he is right. I've been on verizon my whole life and for the last year and a half I've been on a NON-VZW Nexus 6 and now a Non-VZW Nexus P with no issues, except jealousy from the verizon guys when I walk in. From what I understand the will not give you a sim still. So you'll just need to pop it in. I'm sure we'd all be happy to elaborate on methods of getting a sim if yours is too big
masInvasion said:
I had a big issue getting the Nexus 6P on Verizon and I was already a customer. Basically neither Verizon Corporate store or the tech support hotline could fix the issue. My old phone had a micro SIM so I needed a new SIM but the new SIM could not activate in the Nexus 6P. Basically after some research I realized that I had to activate the new nano SIM in another phone. One option was to buy an adapter that allows the nano SIM to fit in my old phone. I was impatient so I carefully lined up the nano SIM in the micro SIM slot so it made proper contact. I called Verizon and told the rep. I have been dealing with this for days and that I needed her to just trust me. So I had her link the nano SIM with the old phone and after that, I was able to activate the SIM on the old phone. Once it was done, I just inserted the nano SIM in the Nexus 6P and it worked.
I would imagine that new customers will have same issue. You may want to see if a friend or relative has an old Verizon phone. If the old phone is micro SIM and uses a SIM tray, you will need the adapter. My old phone(LG G3) had a removal back and I was able to line up the connectors.
---------- Post added at 11:14 AM ---------- Previous post was at 11:11 AM ----------
Here is the official Verizon Wireless webpage which will allow you to check the IMEI(option 2) and for me it said my Nexus 6P was not compatible. This was end of December.
http://www.verizonwireless.com/b2c/nso/enterDeviceId.do?&zipRdr=y
Click to expand...
Click to collapse
Then you don't have a US model H1511.
Sent from my iPad Pro using Tapatalk
I walked in to a Verizon store and just asked for a new nano sim card and he gave me one. By the way I still have the unlimited data plan.
jeebugorn said:
My wife and I are thinking of switching to Verizon as the AT&T service here is pretty bad. Ive seen some webpages that are kinda iffy on this phone since Verizon doesnt sell it directly. So, id like to hear if anyone has used this with Verizon and if they had any issues with it. Thanks.
Click to expand...
Click to collapse
sine the day it came out its been perfect - all roms, just flash correct radio/baseband/kernel
oldblue910 said:
Then you don't have a US model H1511.
Sent from my iPad Pro using Tapatalk
Click to expand...
Click to collapse
I bought it directly from the Google Online Store. Paid with US credit card, shipped to US address. If I don't then Google sent me the wrong one. Any way to tell?
EDIT - Just checked bootloader:
BL: Angler-02.45
Baseband: Angler-02.50
Product/Variant: ANGLER-VN2
Serial #: starts with 8XV7N15B.........
moboxo said:
sine the day it came out its been perfect - all roms, just flash correct radio/baseband/kernel
Click to expand...
Click to collapse
I just upgraded from an S4 today. Had some trouble cause the nano sim would not work on the s4 (with an adapter). Apparently the s4 cannot use it at all. Went to the VZ store and was told sorry, nothing we can do. I called VZ and got a great rep who took my info, told me to insert the nano sim into my new 6p and whala, it worked. I have to admit I was a little afraid I just bought a $500 door stop.
No problem here either. Walked my Google purchased 6P into the local Verizon store and they had the SIM chip installed and activated inside of 5 minutes. Quick and free.

Getting Verizon SIM for 6p

I'm getting my 6p on Wednesday, and I was wondering if I walk into the Verizon store with it if they'll give me a sim and activate it? I have a verizon phone now that uses a nano sim, and they told me through chat that I could go pick up one for free at any of the stores for that phone. So should I just wait till I get my 6p and go activate it; or go get one activated on my other phone? Are there any downsides to just swapping the a sim for phone A into phone B as long as they're the same size? I'm pretty sure the answer to the first part is that it doesn't matter now that 6p's are whitelisted, and the second part I'm guessing is no. Just want to make sure. Thanks.
PimpFinger said:
I'm getting my 6p on Wednesday, and I was wondering if I walk into the Verizon store with it if they'll give me a sim and activate it? I have a verizon phone now that uses a nano sim, and they told me through chat that I could go pick up one for free at any of the stores for that phone. So should I just wait till I get my 6p and go activate it; or go get one activated on my other phone? Are there any downsides to just swapping the a sim for phone A into phone B as long as they're the same size? I'm pretty sure the answer to the first part is that it doesn't matter now that 6p's are whitelisted, and the second part I'm guessing is no. Just want to make sure. Thanks.
Click to expand...
Click to collapse
There's no need to even walk in the Verizon store if you already have a nano sim in your old phone. Just pull the sim from your old phone and pop it in your 6p and you will be good to go. If you want to activate a new sim card most likely it will have to be activated on your old phone anyway and the put in your nexus.
murphyjasonc said:
There's no need to even walk in the Verizon store if you already have a nano sim in your old phone. Just pull the sim from your old phone and pop it in your 6p and you will be good to go. If you want to activate a new sim card most likely it will have to be activated on your old phone anyway and the put in your nexus.
Click to expand...
Click to collapse
That's the problem. I have a Verizon branded phone that takes a nano sim (s6 edge), but it doesn't have a sim in it currently. My sim was accidentally sent back to Verizon inside a bad s6 edge.
PimpFinger said:
That's the problem. I have a Verizon branded phone that takes a nano sim (s6 edge), but it doesn't have a sim in it currently. My sim was accidentally sent back to Verizon inside a bad s6 edge.
Click to expand...
Click to collapse
so you received a replacement s6? accidentally sent back your SIM in your defective phone? just go into a Verizon store and tell them that. they should give you a new SIM. then put it in your 6P and profit.
Verizon has no problems with the 6p. I just started new service and brought a 6p with me, no problem.
This may be a dumb question but I was going to cut the Sim card that is in my Note 3 and use it in my 6p when it comes in tomorrow. If I decided to keep he Sim in my note and have Verizon give me a new nano Sim for the 6p does that mean the Sim in the note would no longer work?
Sent from my SM-T320 using Tapatalk
Raydee35 said:
This may be a dumb question but I was going to cut the Sim card that is in my Note 3 and use it in my 6p when it comes in tomorrow. If I decided to keep he Sim in my note and have Verizon give me a new nano Sim for the 6p does that mean the Sim in the note would no longer work?
Sent from my SM-T320 using Tapatalk
Click to expand...
Click to collapse
I'm pretty sure that would be the case; unless you added another line of service.
k.s.deviate said:
so you received a replacement s6? accidentally sent back your SIM in your defective phone? just go into a Verizon store and tell them that. they should give you a new SIM. then put it in your 6P and profit.
Click to expand...
Click to collapse
Yeah that's how it happened.
I walked right in to Verizon with mine, and they got me a new sim, activated it and played with it for a while. They were all complaining Verizon wasn't carrying the new Nexus line.
Your local Verizon store will give you one but they will want you to bring your 6p into the store so the can associate the sim with the 6p.
Sent from my Nexus 10 using Tapatalk

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