I'm on Verizon with my Nexus 6p. When I updated to 6.0.1, I lost the ability to connect to 4G. Went to the Verizon store and they gave me a new SIM card that they activated in one of their dummy phones. I have 4G but for that entire day, I couldn't receive or make any calls. I can now make calls but still can't receive them. Anyone who calls me goes straight to voicemail. Any ideas? I already tried a factory reset.
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This started yesterday. I cannot send nor receive any text messages. I have tried shutdown, pulled battery, pulled sim card, and switch to airplane mode & back...
any suggestions?
TIA
My friend's SGS3 didn't send or receive texts after he got it. Call AT&T and make sure everything's set up right. He said it happened with his phone before that, too.
You may not have the proper LTE data plan active on the line. Just give AT&T a call.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
This happened to me too....the BB employee didnt set me up on LTE data plan, just swapped over my 3g plan. Now that we got that all squared away everything is fine but I cant receive MMS messgs. They said theres a problem with the network and opened a case, which should be resolved by the 5th.
Sent from my SAMSUNG-SGH-I747 using XDA App
"Unlocked" Verizon Samsung Galaxy S4 to Tmobile switch - cannot send text messages
Please! HELP!!
I switched from Verizon to Tmobile and my stupid phone updated to Lollipop 5.0.1 and now I can't send text messages without calling Tmobile and having them send a signal to reprovision my phone EVERY time after it reboots (which I have to do EVERY day now that bluetooth sucks so hard and randomly stops all the time in Lollipop).
Before I accidentally hit the button to update, my phone would show my Verizon voicemails waiting in the notification area and say "No Service" until I called my voicemail and let it disconnect, to which effect it would seem to go to no signal to nothing to HSDPA to plus to 4G LTE and BAM! I'd be on Tmobile able to send texts and all (before which I could NOT send texts, but COULD receive them (IIRC), and make phone calls (WITHOUT dial tones being accepted (which seemed to be fixed in Lollipop by selecting long press tones in the phone settings), and I COULD browse the web, etc.).
NOW, that little workaround does NOT work anymore and I have to call Tblowbile to send that magical signal to my phone (which doesn't seem to take all the time for all people for some reason).
I DO have the APN entered correctly (as stated on their website) and setting the phone to and from global to global/lte/gsm and selecting tmobile as the mobile network in the settings does NOT work.
I GUARANTEE it is that stupid GRAYED OUT Verizon APN that I CANNOT remove that is causing ALL these problems (given the nature of the phone post-reboot on KitKat).
PLEASE, tell me how to delete that stupid VZW APN or how to downgrade to KitKat or of another workaround other than having to call the deceptive, bait and switch company that is Tmobile EVERY time!
I'M DESPERATE!
PLEASE, HELP!
You can't. The bootloader is locked on Verizon, which prevents root. They've also apparently blocked access to the APNs in firmware.
Your options? Head to the XDA Verizon S4 forums and check out their various guides.
P.S. T-Mobile is not pulling a bait and switch here. They are providing you with service, which is what you paid for. They have no control over the OTA function of the device. Unless you have proof that T-Mobile is baiting and switching, your comment is slanderous/libelous.
I tried to make an outgoing call this morning, only to get a notice that my outgoing calls have been restricted and that my 2g phone will no longer work. It re-directs me to their call center, where my only options seem to be either order a replacement phone or activate the replacement phone.
Here's the catch. I'm using an iPhone 6 with a 2-year old SIM card that has worked flawlessly the whole time (actually, it still works fine, it's Straight Talk's system blocking my outgoing calls). When I question them on this, they blame my phone and say I need to order a new SIM, and the tech was unable to answer my question regarding the ability to call 911 (I can't even check voicemail, but I don't want to test 911).
I can still receive calls and my cellular data works just fine (posting this on LTE), but my outbound calls are being re-directed.
Has anyone run into this issue? Has anyone found a way to get rid of the block? I can't get anywhere with their "support". I should not have to buy a new SIM card for something that shouldn't affect my service.
Straight Talk should just send you a new sim without charging for the sim.
They sent me a replacement sim when I misplaced my phone without any problems. I found the phone and didn't need the sim. They didn't charge me for the sim.
The problem is likely on their end with the provisioning of the sim.
Did they try to send you a new sim ?
I finally was able to get around scripted CS and talk to somebody knowledgeable. They're sending me a new SIM.
Apparently, I got caught by the net because I used this SIM in an old flip phone several months ago.
My biggest concern with the whole thing is the ability to call 911, and why they don't have an escape route so that you can still place calls without ordering or activating a replacement phone. My first few contacts left me with a replacement phone as my only option.
Notice to all providers. In the future, please make these notifications so that they don't block outgoing calls. Play a notice, give a number to call, then allow the call through.
Luckily, I have FaceTime Audio to continue making calls in the meantime (new SIM arrives Tuesday).
I own a SM-G935V that I'm using with Tracfone. It's running 7.0/Nougat, patch level 4/1/2017. On another forum, here's what I wrote:
I've run multiple tests on this and it turns out that if I reboot my phone, I do not get reconnected to cell service unless I make an outgoing telephone call.
The reason why I didn't notice this is because I use Google Voice for about 99% of my SMS communication. So here's the test I ran:
1. Reboot phone, wait until it comes back online and I have bars and 4G on my status bar
2. Call my phone from another phone -- goes straight to voicemail
3. Send SMS via phone's SMS -- goes to pending and is never sent
4. Make an outgoing phone call not using Google Voice but my cell network resolves the issue
I've changed the network from Global to LTE/CDMA, but it makes no difference. I've also turned off the wifi and tried to see if I would be denied for data access, but that is not so -- I can visit websites without any issue. But doing that DOES NOT reconnect me to my cell network. So it seems that since I'm using 4G/LTE for data, that authentication is separate from the cell authentication.
I got a response from another user that's experienced the same issue. He said he had no problems with Verizon prepaid SIM but the same exact thing with a Tracfone Verizon-piggybacked SIM. His solution was to push an unbranded firmware on it.
I'd rather not go this route if I can help it since the phone works well and this is the only issue I've encountered. Any suggestions?
After a restart or boot up I cannot receive calls and cannot send or receive text until I make a call. After making a call I can send and receive text and receive calls. Everything else works fine before the call. I have had this issue with 2 different sim cards, Page Plus and now Total wireless, both on Verizon network and this is a Verizon phone, with Nougat v 7.0, no root. I have a Verizon sim card and put in and the phone connected to the network like it should. Here is the kicker, I have 2 of these phones and both are doing the same thing with Page Plus and now Total wireless sims, not connecting to the network until a call is made from the phone.
Things I have tried :
reset network
reset phone to original state
safe mode to see if an app was causing the issue
cleared phone cache
changes network mode to LTE/CDMA
Access point is: TRACFONE.VZWENTP
Total Wireless wants to change sim card. It's possible, but I doubt 2 different sim cards from 2 different companies are at fault.
Verizon never heard of this, at least at a corporate store and tech won't talk to me.
Samsung wants me to send the phones in but at my expense.
I am out of ideas and can find nothing on the internet about this issue. I believe that it is a setting in the phone since the Verizon sim card connected like it should. If this has been addressed please point me in that direction. Thank you for your time.