Has anyone had issues setting up Imprint after importing a nandroid backup?
I had to RMA my 6P due to a faulty charging port and I can successfully set up Imprint in the factory state, however, after I import the backup, it won't allow me to set it up.
I've tried to do just a data import, a full nandroid import...pretty much every single option and constantly reflashing to stock to retry. I'm at a loss because it's definitely not a hardware problem as I can set it up during stock.
As soon as I click next to train my fingerprints, it flashes: "Enrollment was not completed. Fingerprint enrollment didn't work. Try again or use a different finger."
Has anyone ever run into this issue? Thanks for your help!
Never and I mean never restore a nandroid from one device to another. There are device specific files in that nandroid. Just hope you didn't kill your efs partition which kills your IMEI and in turn makes it not connect to any network.
RaysBucsBolts said:
Has anyone had issues setting up Imprint after importing a nandroid backup?
I had to RMA my 6P due to a faulty charging port and I can successfully set up Imprint in the factory state, however, after I import the backup, it won't allow me to set it up.
I've tried to do just a data import, a full nandroid import...pretty much every single option and constantly reflashing to stock to retry. I'm at a loss because it's definitely not a hardware problem as I can set it up during stock.
As soon as I click next to train my fingerprints, it flashes: "Enrollment was not completed. Fingerprint enrollment didn't work. Try again or use a different finger."
Has anyone ever run into this issue? Thanks for your help!
Click to expand...
Click to collapse
As already stated you should never restore a backup from a different device. If you had a pin and fingerprint setup when you made the backup then it will not restore properly on any device. A thread has been pinned in the general section about TWRP'S issues with lockscreen security and backups.
If you can get into adb try this after restoring:
rm /data/system/locksettings.db
rm /data/system/*.key
If this doesnt work, go to twrp file manager and manually delete the files.
As mentioned above, before backing up you should always remove security.
It was mentioned in the TWRP thread that you should NEVER make a Nandroid Backup before disabling the fingerprint and swipe gestures. If you did a Nandroid Backup without having removed the security options first, you won´t be able to use it.
I am having the same issue after getting my new phone and trying to do the same thing. Each device seems to have some kind of Sensor ID or something else that stops the scanner from working. check out the reddit thread and this other thread on xda...
https://www.reddit.com/r/Nexus6P/comments/3vjkq3/q_nandroid_from_6p_to_6p_which_partitions_to/cxqfcl1
http://forum.xda-developers.com/nexus-6p/help/fingerprint-hardware-unavailable-t3274436
seems everyone has the same issue. No fix as of yet but twrp will work to restore all of your data including your android id from a nandroid im pretty sure
jerflash said:
I am having the same issue after getting my new phone and trying to do the same thing. Each device seems to have some kind of Sensor ID or something else that stops the scanner from working. check out the reddit thread and this other thread on xda...
https://www.reddit.com/r/Nexus6P/co...oid_from_6p_to_6p_which_partitions_to/cxqfcl1
http://forum.xda-developers.com/nexus-6p/help/fingerprint-hardware-unavailable-t3274436
seems everyone has the same issue. No fix as of yet but twrp will work to restore all of your data including your android id from a nandroid im pretty sure
Click to expand...
Click to collapse
Of course each one has its own ID.
This is not what Nandroids are for. Restoring this way you risk ruining your imei which then requires you to get a new device which warranty will not cover. So come on guys stop being lazy and do things properly. If you mess up your device then you have no else to blame but yourself.
And we wonder why OEM/Google are locking devices down.
zelendel said:
Of course each one has its own ID.
This is not what Nandroids are for. Restoring this way you risk ruining your imei which then requires you to get a new device which warranty will not cover. So come on guys stop being lazy and do things properly. If you mess up your device then you have no else to blame but yourself.
And we wonder why OEM/Google are locking devices down.
Click to expand...
Click to collapse
I would never tell anyone to restore EFS between two different devices! That could really mess things up. What we are talking about here is restoring the "Userdata" backup between two devices which can be safe if you know what you are doing...(I have done it for years without issue.) problem comes form there must be something hidden inside the userdata that stops you from restoring and using the fingerprint reader. Its actually a good feature for most if not a high level user.
I'm sure there will be a work around soon enough
jerflash said:
I would never tell anyone to restore EFS between two different devices! That could really mess things up. What we are talking about here is restoring the "Userdata" backup between two devices which can be safe if you know what you are doing...(I have done it for years without issue.) problem comes form there must be something hidden inside the userdata that stops you from restoring and using the fingerprint reader. Its actually a good feature for most if not a high level user.
I'm sure there will be a work around soon enough
Click to expand...
Click to collapse
More and more apps are not storing their info into data partition.
Wouldn't count on a work around. With the new Qualcomm security settings many oem are really looking at doing it like the BB android device which can't even be rooted.
Did you find a solution guys? I have same problem.
Tell you the truth guys... just use helium, then factory reset. let google re-add everything and for what does not use helium. i did this and it works for most things. not very annoying at all
Related
Hi,
I have an issue with my Galaxy S. While I played with the app "VPNC" suddenly my Phone freezes and the Screen is black. (Donßt think the app is responsible for that)
So I removed the battery and after a reboot the setup wizzard appeared and all my personal data disappeared. Some Contacts, call history, app data, shortcuts, everthing!
Apps are still installed but some crash when I start them. My wallpaper is still there but nothing else on the "desktop".
WTF happend to my phone?
Is there any way to get my data back?
Looks like you wiped the settings playing with app.
Data contacts should be where you backed them up to .
You could look at internal sd card via USB mass storage .
You need a factory reset .
As the dev of the app says .
Warning: You do this on your own risk: when hacking your phone you loose the phones guaranty! If you crash the bootloader by doing this, you are lost: the phone will definitely be broken!!
I warned you...
So first inform yourself carefully about what others did and their experiance by googling around...
jje
Actually I do not think that this app is so dangerous at all because it seemed to be the only Fritz!Box compatible VPN Client and is used by many users afaik.
Maybe I pressed some buttons while the screen was black and did something stupid without seeing what I did?! I don´t know...
However, the data seems to be gone and I have to deal with that.
The good thing is, that I created a titanium backup just a few days ago (Batch --> all apps and settings or so)
The bad thing is, I have never really used this app. Just installed it and made that backup. No restore so far and just the one backup for testing purpose.
Now I don´t want to do anything wrong, so what is the best way to proceed now?
Reset Phone to factory defaults, reinstall titanium and try to recover this ways?
Re-Flash the ROM, reinstall titanium and try to recover that way?
Is there any chance to make a "dump" of my current flash in case i am destroying more than is already destroyed, so that I could get back to the state the phone is in right now?
Is there anything that will not be recovered by titanium, so that I should try to save this before doing the reset?
//EDIT:
I am wondering, how is it possible to wipe all the personal data and configs with just one buggy app? what exactly happened there? Does this make any sense at all and is this behavior a known issue?
Factory reset and use Titanium to back up apps and data but not system settings .
jje
okay thanks, will try that.
Can anyone tell me if there is any chance to backup my phone (flash dump?) as it is right now before I do the reset? If my titanium backup does not work I ḿight have wiped more doing the reset than already is wiped and it would be a good thing if I could get back to state the phone is in right now.
Did the reset + recovery with titanium now. Everything is fine so far except my home screen layout. Is there a way to recover the home screen using titanium?
If not, how can I back up the home screen?
btw: titanium is a really great tool. Will definitly buy the pro version to support this project.
Recipe:
TWRP 2.8.7.2
TWO Nexus 6Ps on 6.0.1
One N6P systemless rooted
Official Android SDK (fastboot)
So I got a replacement N6P from Fi as I noticed some slight bending on my original, and I was working on moving my data over using TWRP so I could keep all my app data, etc. When I backed up my original 6P, I forgot to remove screen and boot security, so when I flashed on to my new 6P, I was locked out (as expected, known bug). I tried this fix to get in to my system, and it worked! I was able to log in. However, I noticed that my old fingerprints were still enrolled and I wanted to start those fresh, so I tried to remove them. When I selected "Delete" for each enrolled fingerprint, nothing happened. This was the first clue. I then tried to enroll new fingerprints and got the following message:
Code:
[B]Enrollment was not completed[/B]
Fingerprint enrollment didn't work. Try again or use a different finger.
The other odd thing is that on the lockscreen, I was getting a red text error message that read something like "Fingerprint hardware not available."
So I figured something got messed up security wise from the fix I tried after flashing a locked nandoird. I then went back and made a new nandroid backup (boot, system, data) on my old phone making sure that all security was turned off. Same thing!
Wondering if the hardware did actually get messed up somehow, I flashed back to official stock 6.0.1 from Google. Fingerprinting then started working!
So nothing I have done since then has made any difference when trying to restore my userdata from my old phone. I've tried wiping cache/dalvik, and removing the locksettings.db file, but these didn't change anything either.
Has anyone had this issue before? It seems really bizarre to me. I'm probably going to end up flashing stock and restoring userdata via TB, but that is a headache compared to nandroid so if possible I'd like to get this to work.
Tried wiping userdata then flashing userdata from my old 6P and that did not work either.
Have you tried wiping data, setting up the device again, and then checking if you can add a fingerprint?
I tried restoring data from a device I had to RMA too, and got that exact message every time - I gave up in the end as I tried wiping everything but the only thing that worked was clearing userdata & restoring my apps from the nandroid via TiBu.
All in all, I presume it's something to do with the fingerprint scanner having a different hardware key/serial to the new one and retaining that info somewhere in the data partition when you back it up.
DanielF50 said:
Have you tried wiping data, setting up the device again, and then checking if you can add a fingerprint?
I tried restoring data from a device I had to RMA too, and got that exact message every time - I gave up in the end as I tried wiping everything but the only thing that worked was clearing userdata & restoring my apps from the nandroid via TiBu.
All in all, I presume it's something to do with the fingerprint scanner having a different hardware key/serial to the new one and retaining that info somewhere in the data partition when you back it up.
Click to expand...
Click to collapse
Yup I did try that, didn't work either. I'm right where you were too, currently restoring apps for TB. Your hypothesis seems plausible to me, I hadn't thought of that. Kind of a bummer for swapping devices if that is the case. I wonder if we could find where the fingerprint key is stored in userdata and back it up prior to flashing the nandroid?
Thanks for the reply!
No problems & yes, it is, though I presume it's either been done for some sort of security, or as a complete oversight - I can't see Google deliberately doing so, especially on a Nexus device.
I think it's probably highly likely that someone will find the hardware/serial file soon and find a way to stop it from being overwritten when TWRP restores the data partition, though it is annoying that it hasn't been discovered yet... Thankfully restoring from a nandroid through TitaniumBackup isn't too bad nowadays!
Srry for necro but I think I might have found a workaround solution to this problem or at least the problem which is very similar to this one. Please check "symptoms" in the description of the solution to make sure we are talking about the same issue.
Here's the link to the solution: http://forum.xda-developers.com/showpost.php?p=68374321&postcount=1446
erikem said:
Srry for necro but I think I might have found a workaround solution to this problem or at least the problem which is very similar to this one. Please check "symptoms" in the description of the solution to make sure we are talking about the same issue.
Here's the link to the solution: http://forum.xda-developers.com/showpost.php?p=68374321&postcount=1446
Click to expand...
Click to collapse
Sorry for another necro, but this doesn't work for me on Android 7.1.1
Edit: Correct fix here: https://forum.xda-developers.com/showpost.php?p=68199207&postcount=9
I have a problem transferring all of my data to my replacement 6P. My charging port burnt up and broke the data connection. My phone will still charge though even though I do not trust it. My problem is that I cannot find a way to conveniently restore all apps and data to my replacement phone. ADB is not an option since the data lines are fried and all of the ADB over WiFi options I know of require me to set it up with the cable first. I am not rooted. My bootloader is currently locked. Native Android backup only has like 9 apps backed up and won't restore anything else but those 9 apps and my contacts. I cannot get the native back up to sync anything besides those 9 apps (not sure why this is happening). I could download all of my apps manually and use my NAS to transfer individual files but that will take forever. I want to lose as little data as possible. I do have an ADB backup from right before I updated to Nougat on the official release day so I might just have to lose a month of data (which isn't horrible but not ideal). Does anyone have any other suggestions besides manually reinstalling everything or using my old ADB backup?
AJZ12 said:
I have a problem transferring all of my data to my replacement 6P. My charging port burnt up and broke the data connection. My phone will still charge though even though I do not trust it. My problem is that I cannot find a way to conveniently restore all apps and data to my replacement phone. ADB is not an option since the data lines are fried and all of the ADB over WiFi options I know of require me to set it up with the cable first. I am not rooted. My bootloader is currently locked. Native Android backup only has like 9 apps backed up and won't restore anything else but those 9 apps and my contacts. I cannot get the native back up to sync anything besides those 9 apps (not sure why this is happening). I could download all of my apps manually and use my NAS to transfer individual files but that will take forever. I want to lose as little data as possible. I do have an ADB backup from right before I updated to Nougat on the official release day so I might just have to lose a month of data (which isn't horrible but not ideal). Does anyone have any other suggestions besides manually reinstalling everything or using my old ADB backup?
Click to expand...
Click to collapse
I realize this doesn't really help you now, but you have articulated the best argument for rooting, as Titanium Backup would fix your issue. Second, what about TWRP and a nandroid? You don't need root but you do need an unlocked bootloader. Your only good option would be to manually reset up your apps IMHO.
Sent from my Nexus 6P using Tapatalk
Lol. I know. This is the first device I haven't rooted and the only one that absolutely needs root. I was happy with stock on this so I never got around to it then when I did have time, I didn't want to restore everything after unlocking the bootloader. I'm the only one to blame for this. I just can't figure out why the native backup won't back anything up. If I could figure that out, I could easily solve this problem.
I can't unlock the bootloader without losing everything. Looks like I have a long day to look forward to tomorrow.
AJZ12 said:
Lol. I know. This is the first device I haven't rooted and the only one that absolutely needs root. I was happy with stock on this so I never got around to it then when I did have time, I didn't want to restore everything after unlocking the bootloader. I'm the only one to blame for this. I just can't figure out why the native backup won't back anything up. If I could figure that out, I could easily solve this problem.
I can't unlock the bootloader without losing everything. Looks like I have a long day to look forward to tomorrow.
Click to expand...
Click to collapse
Google backup is OK for apps but your settings and data don't get backed up properly anyway. At this point just suck it up, unlock your new BL, custom recovery and root it, then set it up from scratch. After that you can have nandroid and TB app backups and be in good shape.
Sent from my Nexus 6P using Tapatalk
Hello All!
Before you tell me to search or check threads, I already have. This problem does not have anything to do with forgetting to disable the pins and fingerprints before backing up. My problem has do do with I have already disabled/removed security before backing up my nandroid. I check/select everything that I can to backup and it successfully completes. When I go to restore, everything looks to be properly restored, but alas, there is a problem. When I reboot, it asks me for a password to get into TWRP (apparently "default_password). But when I get in and go to file explorer to find anything, my entire storage is wiped. Like no OS or any files. The only other issue I've had besides this is when restoring a nandroid, it doesn't complete and reboots to a bootloop.
I am on the newest version of TWRP, 3.0.3-0. Any help would be greatly appreciated as I, and anyone who has had to redo the complete phone setup/customization, do not enjoy taking over an hour to get things back up and running. Cruddy thing is I did a Titanium Backup for my apps and settings, but they got wiped.
boostin91tsi01 said:
Hello All!
Before you tell me to search or check threads, I already have. This problem does not have anything to do with forgetting to disable the pins and fingerprints before backing up. My problem has do do with I have already disabled/removed security before backing up my nandroid. I check/select everything that I can to backup and it successfully completes. When I go to restore, everything looks to be properly restored, but alas, there is a problem. When I reboot, it asks me for a password to get into TWRP (apparently "default_password). But when I get in and go to file explorer to find anything, my entire storage is wiped. Like no OS or any files. The only other issue I've had besides this is when restoring a nandroid, it doesn't complete and reboots to a bootloop.
I am on the newest version of TWRP, 3.0.3-0. Any help would be greatly appreciated as I, and anyone who has had to redo the complete phone setup/customization, do not enjoy taking over an hour to get things back up and running. Cruddy thing is I did a Titanium Backup for my apps and settings, but they got wiped.
Click to expand...
Click to collapse
I am genuinely interested in this because I back up on a regular basis after each security update but I have never had to restore. Now it is my understanding that even if security is disable the data is still encrypted. Perhaps I'm wrong about that but if you ever did have a password or pin to log into the phone with have you tried to enter that into TWRP?
Sent from my Nexus 6P using Tapatalk
You only need to back up the defaults... system, data, and boot.
What should I back up in TWRP?
https://twrp.me/faq/whattobackup.html
redduc900 said:
You only need to back up the defaults... system, data, and boot.
What should I back up in TWRP?
https://twrp.me/faq/whattobackup.html
Click to expand...
Click to collapse
I understand the web is full of opinions, but I've read somewhere to backup EFS? I have also read somewhere before that what you said to backup, while is plenty sufficient, if you have space, to backup everything. I followed that and it lead me to an hour plus of restoring back to how it was. I will give it a go, hoping that I never have to use it, but it will work when the situation arises.
I've only ever backed up those three partitions, and never had an issue with restoring backups. You can certainly create a backup of the EFS/IMEI, but keep it stored in a safe place like on your computer or a thumb drive. One thing I should note is when restoring a backup, make sure to also flash the correct vendor.img if necessary.
I usually backup vendor with it but as earlier indicated I don't believe it's completely necessary. As far as EFS is concerned yes I would agree with backing that up however what I do is back it up to a separate backup folder and only write it if something were to ever happen to it otherwise leave it alone. That way you don't take a chance I'm corrupting something in that partition.
Sent from my Nexus 6P using Tapatalk
I've never successfully restored a backup on the Nexus 6P regardless of what version of TWRP I used. Different builds of TWRP give me different problems but none has ever worked. I've completely given up doing nandroid backups on this phone because it's a waste of time and disc space. I never had a similar issue on any other phone that I have ever owned and am not a newbie when it comes to rooting and custom roms. What I always ended up doing after a problem restoring a backup is flash the complete factory image using the flash-all.bat command and start over with everything I want to flash.
jhs39 said:
I've never successfully restored a backup on the Nexus 6P regardless of what version of TWRP I used. Different builds of TWRP give me different problems but none has ever worked. I've completely given up doing nandroid backups on this phone because it's a waste of time and disc space. I never had a similar issue on any other phone that I have ever owned and am not a newbie when it comes to rooting and custom roms. What I always ended up doing after a problem restoring a backup is flash the complete factory image using the flash-all.bat command and start over with everything I want to flash.
Click to expand...
Click to collapse
I have the same problem, so now I've started doing a TiBU and Verizon Messages backup, after all those are completed, transfer and save it to my PC. If I have any problems, I transfer from the PC to phone and it's less headache... kinda sorta.
Restore never worked to the fullest. I tried different versions of TWRP, same problem. Restore starts a red error line in beginning of the restore process an at the end it shows ‘Restore complete’. When I restart, everything looks restored but with bugs like:
-network or sim itself is not shown
-Bluetooth, wifi wont connect
-Quicksetting tiles not responding etc…
The idea of backing up via TWRP is to get every bit RESTORED properly, but it doesn’t work.
I take a full back up before moving to update the firmware version (example MIUI 10), if I do not like the firmware then I want to go back to the previous firmware version (example MIUI 9) and TWRP RESTORE feature never works. I have to again flash the rom and then restore everything via Titanium backup.
I always take a TWRP backup of all the items available:
System
Data
Cache
Cust
Recovery
Boot
EFS
Persist
Still it never restores properly. It’s a mere time waste or the restore option to be removed from TWRP as it never worked across of its versions.
Can anyone explain me in a line, what is Cust, EFS and Persist?
I really appreciate if anyone help me understand where I’m going wrong.
So I bought a Galaxy S8+ (7.0) to replace my 6P (8.0), and I'm trying to copy my app data over. Not having any luck. Any suggestions for how to do it? The apps themselves are no big deal, I can download from the Play Store, but I want my data.
6P is still completely stock - locked bootloader, so I would have to erase it to root. This would defeat the purpose. If there is a way to do a complete backup, root, and restore so I could use TiBu that would be awesome.
I do have Google apps backup enabled, and I have a backup on Drive that I can find and see all my apps. However, according to this link you can't restore from a newer version of Android to an older one. It never gives me the option to restore when I add my Google account to the new phone, and I can't find a way to restore from Drive on the new phone, even though I can see all the apps in the backup. Downloading apps from the store doesn't restore their data either. I can't downgrade my 6P back to Nougat without root either.
I tried Helium Backup, but it just simply doesn't work. As evidenced by many comments on the Play Store it doesn't work on the 6P.
Am I just stuck? I would think there would be a better solution than this.
You tried helium backup this way I guess ???
https://www.androidpit.com/how-to-backup-and-restore-app-data-with-or-without-root
There are not many ways to do, you could try Holo or super backup.
That's why we root
coremania said:
You tried helium backup this way I guess ???
https://www.androidpit.com/how-to-backup-and-restore-app-data-with-or-without-root
There are not many ways to do, you could try Holo or super backup.
That's why we root
Click to expand...
Click to collapse
The problem I am having with Helium backup is that it just doesn't seem to work. If I connect through port 5000 from my PC (PC download) and tell it to backup then it just sits there and says "waiting for [IP address]" and never comes back to save anything. If I try to backup to the device, it does a couple of different things - it comes up and asks for my device password (which I put in settings) and then it fills in the password for me, but then either the "Back Up My Data" is grayed out or it sits on that screen, fills in the password, and then the apps start cycling through while it is adding characters to the password, then it gets stuck and stops. I have to reboot the phone to reset the backup to try again. (It's not locked up, just Helium is stuck.)
I'll look into Holo and Super Backup.
Followup: No go on the others. It says Holo can only be used to restore to the same device, and Super Backup needs root to backup the app data.
Bad for you, I doubt there is way for you to backup with a locked bootloader if none of the apps are working.
The only way to root a phone without a patched boot.img (SuperSU and magisk) is to use kingroot, but I highly doubt this will work. Do yourself a favor and root your s8 to avoid this the next time.
https://consumingtech.com/install-kingroot-android-8-0-oreo-apk-app-for-android-mobile/
Try it, I never thought I would link something like that
Matthew Carson said:
So I bought a Galaxy S8+ (7.0) to replace my 6P (8.0), and I'm trying to copy my app data over. Not having any luck. Am I just stuck?
Click to expand...
Click to collapse
Yes, pretty much. Google restore is decent in getting your new device close to where it was, but app data (especially for non-Google apps) can be a problem. Sometimes the app has a dedicated folder and you can try copying that over. This worked for me once long ago with WhatsApp before it had it's own backup capability. After the Google restore, exactly which apps are you needing saved data for? Someone may be able to chime in if it is a specific game or well known app. Now that root is available for S8+ you should do that asap before getting it all set up the way you want it. It's only painful one time, but then you will have access to TiBu and all the other "essential" root apps.
v12xke said:
Yes, pretty much. Google restore is decent in getting your new device close to where it was, but app data (especially for non-Google apps) can be a problem. Sometimes the app has a dedicated folder and you can try copying that over. This worked for me once long ago with WhatsApp before it had it's own backup capability. After the Google restore, exactly which apps are you needing saved data for? Someone may be able to chime in if it is a specific game or well known app. Now that root is available for S8+ you should do that asap before getting it all set up the way you want it. It's only painful one time, but then you will have access to TiBu and all the other "essential" root apps.
Click to expand...
Click to collapse
The problem is that Google restore didn't work either since it was going from an Oreo device to a Nougat device. I didn't think backing up was a big deal since Google is supposed to handle it, but it's not doing me any good at all. I couldn't do a full restore from the phone, and when I reinstall apps from the Play Store it doesn't include the data. Most things have accounts so I can set it back up again, but all of my preferences and settings for every app are gone. I'm pretty much having to go through app by app and reconfigure everything. Plus I have lost high scores and low times for several games...
My only concern with rooting the S8+ is that I have seen that it makes Android Pay not work, and some people say the Play Store has issues. Is that true? I've just begun researching it.
Matthew Carson said:
...My only concern with rooting the S8+ is that I have seen that it makes Android Pay not work, and some people say the Play Store has issues. Is that true? I've just begun researching it.
Click to expand...
Click to collapse
I'm afraid I can't be of much help because I don't use Android Pay or Samsung devices (except the Galaxy Nexus which was great) ...but both Pay and PlayStore seem to be working fine on most rooted devices. I have never had a PS issue due to my phone being rooted. I just know I won't be without root because the root apps I use are more important to me in every day use. It's up to the individual to decide whether root is right for them, or not. I suggest hanging out in the Sammy board here on XDA, read and ask questions until you know what you want to do. BUT what I said earlier is true and most will vouch for me... make the decision asap, because unlocking and rooting will require wiping the phone.
Edit: Side note... just found this article which doesn't help you, but it does raise a question: Did you initiate the restore during the initial setup process on the S8+ or afterwards? If afterwards, wiping the phone and trying Google restore again may work.
There are multiple solutions available for G Suite backup.You can google this solution .Last time I used the solution for same issue and got entire backup with softaken G Suite backup tool. I will recommend you to download softaken G Suite backup tool. software from here G Suite backup.