Happy New Year!
My Qtek 9100's USB connector has come loose so I can no longer get a charge. I've contacted the Ebayer I purchased it from to no avail (hoping the issue was just the holiday).
In any event, I need to be proactive, rather than end up with a $700 paperweight, I'll contact Qtek directly so if anyone has a contact number or can make some suggestions on getting warranty service I would very much appreciate their help.
TIA,
John
there is no support number for the us...
only europe
There is a company you can call, not sure what the name was , maybe telesys!
I can check when I am back from vacation in a week.
If it was like that when you bought it surely you can do something about it if the buyer didnt inform you of it.
Arnt you protected upto a certain amount if the goods arnt as specified or is that just for goods that dont turn up ?
Anyway maybe inform the seller that you will report him to ebay. Thats if indeed it was broken when you received it.
I Got my phone in the US, J&R, In the warranty it said to contact this website:
http://www.teleservice.com/teleservice_start.php
They don't have US address,
I hope my doen't brake
Last time I sent to europe a repair, I had to pay Costume Tax.
Hello, I mentioned I initiated a phone swap from HTC when I had dust under my screen and a chip out of my bezel while my bootloader was unlocked.
The other day I finally got an e-mail from HTC that their diagnostics were completed and the ticket was closed; I was not charged for anything.
As long as your concerns are legitimate, HTC won't charge you for the repair.
did u get a device swap or did u send them ur phone to repair? and if u did a device swap, did they send u a brand new phone or a refurbished one?
Very interested in this thread... Maybe HTC is being linient because they want to try and help sales a bit?
Hi All,
I am in a little trouble here. I ordered 3 Nexus 4s at the start of this year. 2 of which work like charm, however, one had issues since day 1. The camera NEVER worked. It always gave error "CANNOT CONNECT TO CAMERA". The signals kept loosing all the time, literally all the time.Phone restarted too too much. Then came android 4.3. I updated the android version and since then, the phone went off off itself and never turned back on. It is stuck at the X sign while starting/restarting. The battery however if full.
Now yesterday I called, Google helpline. I told him 2 issues with the phone.
1) Camera never works
2) It loses signals all the time.
I told the guy i have factory reset the phone quite a lot of times but nothing fruitful happend. Then this guy asked me to follow certain steps to get my phone to factory reset. I tried but nothing worked. He said unless and until you dont factory reset it, I can process your request for warranty. Then he also mentioned something like, if its software bug, we will handle it and if its a hardware bug, you will have to send to LG.
Long story short, I wanna know:
A) Does Google only handle SOFTWARE problems under warranty? Not the HARDWARE ones???
B) If Google processes my warranty and sends me a new device, what do they see in the defected unit when they get it from the customer? Or they just release the amount they held from customer's account, once faulty device is received, without even checking the device?
c) The silver rim in the phone has peeled off slightly from two edges. Does it mean they won't return the amount which they will hold before sending me the replacement device? As I did not mention about it on phone because I didn't consider it a problem and was ok with it.
d) Lastly, when I receive the new device, do I need to send the faulty one in the same box in which I received the new device? Or like, how do I ship them the faulty unit?
My phone is COMPLETELY stock and NEVER rooted.
rev_11, bought in March 2013
No one?
I've sent in my Nexus 4 for cracked screen repair. This is what I learned.
A. Google will fix any hardware problem, so long as they don't believe you caused it.
B. Upon receipt of your defective phone they inspect it to find out two things.
1. What's the damage/how can it be fixed/how much it will cost
2. What/who might have caused it, to determine who will foot the bill
C. Cosmetic damage is not a problem -- it happens. They repair your phone and usually don't send you a refurbished unit.
D. You ship your device to them for repair, initially.
Can a brother get some thanks?
og1502 said:
I've sent in my Nexus 4 for cracked screen repair. This is what I learned.
A. Google will fix any hardware problem, so long as they don't believe you caused it.
B. Upon receipt of your defective phone they inspect it to find out two things.
1. What's the damage/how can it be fixed/how much it will cost
2. What/who might have caused it, to determine who will foot the bill
C. Cosmetic damage is not a problem -- it happens. They repair your phone and usually don't send you a refurbished unit.
D. You ship your device to them for repair, initially.
Click to expand...
Click to collapse
I ship them my device for repair? But they will already send a new device, so what will I do once they are done repairing my device? As in will they send it back and return me my old device once it's repaired?
Moreover, what I have learnt from posts on this forum about RMA, Google care less and they release the amount once they receive the faulty unit. People got their amount released even after sending Google rooted devices :/
Can a brother get some thanks?
Click to expand...
Click to collapse
Gave u 1 .. And your first one
I contacted LG for warranty service, not Google. I told them my phone was bust, they told me to send it in for it to be evaluated. I did, they did, and they got back to me with an estimate because I had broken it. I gave them the go ahead to fix it and my credit card number over the phone to pay for the repairs and within a week I had the same phone I sent them, fixed.
filthykid said:
I ship them my device for repair? But they will already send a new device, so what will I do once they are done repairing my device? As in will they send it back and return me my old device once it's repaired?
Moreover, what I have learnt from posts on this forum about RMA, Google care less and they release the amount once they receive the faulty unit. People got their amount released even after sending Google rooted devices :/
Gave u 1 .. And your first one
Click to expand...
Click to collapse
ad far i know,you send the device, if they see its their fault, they send a new device and everything finishes here.
What happens to the broken device? idk, maybe they fix and re sell or just throw in the trash, who knows?
Lol ok. But i think that's not how it works. What i have learned from their support page is that they hold your amount and send you the new device. Then u send then the faulty device and they release your amount. Case closes
Sent from my Nexus 4 using xda premium
I purchased a Nexus 6P through Best Buy (US) during May of last year and just recently have encountered a problem with the volume up button being stuck and the power button not locking the phone. These weren't caused by dropping the phone or any specific occurrence like that as far as I can remember. My screen has also been cracked for a while, but that was a separate issue. I called Huawei to check if the button issue is covered by the warranty and they said to fill out a ticket and send pictures and they would let me know. The problem is that I also have a one year warranty through Best Buy, but it would have a service charge attached and I wouldn't be getting a 6P; they would send me a gift card instead. I'd rather have the 6P repaired or replaced than have to buy a different phone through Best Buy, but if it takes too long for Huawei to assess whether or not the phone is under warranty, then the warranty for both will expire and I won't have either. Does anyone have any advice regarding this situation or experience with what Huawei will cover under their warranty?
goodandnicefriend said:
I purchased a Nexus 6P through Best Buy (US) during May of last year and just recently have encountered a problem with the volume up button being stuck and the power button not locking the phone. These weren't caused by dropping the phone or any specific occurrence like that as far as I can remember. My screen has also been cracked for a while, but that was a separate issue. I called Huawei to check if the button issue is covered by the warranty and they said to fill out a ticket and send pictures and they would let me know. The problem is that I also have a one year warranty through Best Buy, but it would have a service charge attached and I wouldn't be getting a 6P; they would send me a gift card instead. I'd rather have the 6P repaired or replaced than have to buy a different phone through Best Buy, but if it takes too long for Huawei to assess whether or not the phone is under warranty, then the warranty for both will expire and I won't have either. Does anyone have any advice regarding this situation or experience with what Huawei will cover under their warranty?
Click to expand...
Click to collapse
Personally I'd go the Best Buy route and get a different phone.
I had a bootloop of death - Google turned me down because I was out of warranty, I was transferred to Huawei, who said I was also out of warranty with them as well. They offered a "repair/replace" service for $164.00 since this has been a known and problematic issue. They told me I would have the phone in 10 business days - for which it would be repaired or, they would just send me a new one to replace it. I just got the device today; its brand news. Battery is good capacity, so far no bugs - we will see though. All and all - if you end up getting the repair/replace option and you can afford to pay the extra cash for a phone you already spent a bunch of extra cash on.... it was worth it.
goodandnicefriend said:
I purchased a Nexus 6P through Best Buy (US) during May of last year and just recently have encountered a problem with the volume up button being stuck and the power button not locking the phone. These weren't caused by dropping the phone or any specific occurrence like that as far as I can remember. My screen has also been cracked for a while, but that was a separate issue. I called Huawei to check if the button issue is covered by the warranty and they said to fill out a ticket and send pictures and they would let me know. The problem is that I also have a one year warranty through Best Buy, but it would have a service charge attached and I wouldn't be getting a 6P; they would send me a gift card instead. I'd rather have the 6P repaired or replaced than have to buy a different phone through Best Buy, but if it takes too long for Huawei to assess whether or not the phone is under warranty, then the warranty for both will expire and I won't have either. Does anyone have any advice regarding this situation or experience with what Huawei will cover under their warranty?
Click to expand...
Click to collapse
Hello,
I don't really want to read all the page, so I'll leave it to you: http://consumer.huawei.com/us/support/warranty-policy/mobile-phone/index.htm
Considering your N6P is almost one year old and all the problems surrounding​ the device at the moment:
Bootloop of death
Defective batteries
I'm not sure if it's worth it. It could last forever, but also fail next month when your warranty will be over...
If you don't loose much between the "service charge" and the Best Buy gift card, I would go that route and start looking for a new device. But that's just me...
Good luck...
mikeygeer said:
I had a bootloop of death - Google turned me down because I was out of warranty, I was transferred to Huawei, who said I was also out of warranty with them as well. They offered a "repair/replace" service for $164.00 since this has been a known and problematic issue. They told me I would have the phone in 10 business days - for which it would be repaired or, they would just send me a new one to replace it. I just got the device today; its brand news. Battery is good capacity, so far no bugs - we will see though. All and all - if you end up getting the repair/replace option and you can afford to pay the extra cash for a phone you already spent a bunch of extra cash on.... it was worth it.
Click to expand...
Click to collapse
Hello,
I would have kept trying and call Google/Huawei. A lot of people got it repaired/replaced even though their warranty ended...
Cheers...
I agree, to keep hammering them for a replacement is the right move. One thing to keep in mind is many of the recent reports about interactions with Huawai have indicated they seem to be trending towards playing hardball. Sooner than later would be my advice on working them for a replacement.
Sent from my Nexus 6P using XDA-Developers Legacy app
I did hammer google for a couple weeks to no avail - now that I have charged the new Nexus 6p from Huawei I have am pleased to report the replacement device they sent me is as good as it was when it was brand new. The device has zero battery degradation, and hasn't had a battery shutdown problem at all even though I was trying to trigger it through going on a walk in the cold this morning while suddenly using the camera. Other than the headache of losing a few pictures and spend $164 that I shouldn't have had to spend in the first place for a hardware malfunction...... I am very pleased to be rocking a solid Nexus 6p
---------- Post added at 08:17 PM ---------- Previous post was at 08:14 PM ----------
CyberpodS2 said:
I agree, to keep hammering them for a replacement is the right move. One thing to keep in mind is many of the recent reports about interactions with Huawai have indicated they seem to be trending towards playing hardball. Sooner than later would be my advice on working them for a replacement.
Sent from my Nexus 6P using XDA-Developers Legacy app
Click to expand...
Click to collapse
Huawei was nothing but quick and efficient with my order. They didn't grant me an out of warranty replacement, but they did get me a new device within a week of their shop receiving it. Also, for posterity, they sent me a Huawei brand pen. HAHAHA. That kinda added insult to injury - just the same - I wouldn't believe all the complaints about Huawei's lack of costumer service - they were quick in all my interactions with them.
mikeygeer said:
I did hammer google for a couple weeks to no avail - now that I have charged the new Nexus 6p from Huawei I have am pleased to report the replacement device they sent me is as good as it was when it was brand new. The device has zero battery degradation, and hasn't had a battery shutdown problem at all even though I was trying to trigger it through going on a walk in the cold this morning while suddenly using the camera. Other than the headache of losing a few pictures and spend $164 that I shouldn't have had to spend in the first place for a hardware malfunction...... I am very pleased to be rocking a solid Nexus 6p
---------- Post added at 08:17 PM ---------- Previous post was at 08:14 PM ----------
Huawei was nothing but quick and efficient with my order. They didn't grant me an out of warranty replacement, but they did get me a new device within a week of their shop receiving it. Also, for posterity, they sent me a Huawei brand pen. HAHAHA. That kinda added insult to injury - just the same - I wouldn't believe all the complaints about Huawei's lack of costumer service - they were quick in all my interactions with them.
Click to expand...
Click to collapse
Hey,
They were just "quick" to ask you some money and nothing else... For something you shouldn't have had to pay for. That's all I see here.
Did you get someone/something telling you it won't ever happen again? Or did they/it also said: goodbye, see you next year? Since they didn't acknowledge the issue, no one knows if they ship crappy batteries/motherboards/phones or if they manufactured new batteries/motherboards/phones which is unlikely.
And this is supposed to be a good customer service? Damn it...
May I ask you what is your build date in bootloader > barcodes? Just so you know what to expect? Also we can have an idea...
Thanks...
I had bought the Nexus 6P from a friend. No receipt or anything. Since my phone bootloop like everyone else , I decided to go into the main boot screen and chose " barcode ". in that screen , it will show seriel # , IMEI # , model # and build date of the phone, which was 03/04/2016. Knowing that the phone was produced back in march , I know that the warranty can't be expired. I decided to call Huawei. The warranty did not expired yet. I was lucky to call in and inquire about getting it repaired.
So if you bought a phone , and not sure of the warranty , go into the recovery screen , toggle through the menu ( recovery, bootloader , start , barcode )and choose barcode to see the detail of the phone and check the production date.
510jungleboy said:
I had bought the Nexus 6P from a friend. No receipt or anything. Since my phone bootloop like everyone else , I decided to go into the main boot screen and chose " barcode ". in that screen , it will show seriel # , IMEI # , model # and build date of the phone, which was 03/04/2016. Knowing that the phone was produced back in march , I know that the warranty can't be expired. I decided to call Huawei. The warranty did not expired yet. I was lucky to call in and inquire about getting it repaired.
So if you bought a phone , and not sure of the warranty , go into the recovery screen , toggle through the menu ( recovery, bootloader , start , barcode )and choose barcode to see the detail of the phone and check the production date.
Click to expand...
Click to collapse
Hello,
Actually it's the bootloader, not the recovery screen... :good:
You can also go on Huawei site and enter your IMEI. It will give you the warranty's period.
Also, you are lucky. Depending on who answer the call at Huawei, they refuse to repair/replace the phone without the receipt.
Cheers...
Sorry for hijacking the thread but I'm suffering from the early shut down and have contacted Huawei who have confirmed the phone is still in warranty until end of this year and have created an RMA.
However they've sent me the envelope to post the phone back but state you need to return with the a copy of the receipt which I don't have as I purchased it from eBay. It was originally purchased from CPW and was unlocked! Can someone please confirm if Huawei accept warranty returns without the receipt?
Note... I'm in the UK and the phone was purchased from CPW in the UK.
Sent from my Nexus 6P using Tapatalk
mchu6am4 said:
Sorry for hijacking the thread but I'm suffering from the early shut down and have contacted Huawei who have confirmed the phone is still in warranty until end of this year and have created an RMA.
However they've sent me the envelope to post the phone back but state you need to return with the a copy of the receipt which I don't have as I purchased it from eBay. It was originally purchased from CPW and was unlocked! Can someone please confirm if Huawei accept warranty returns without the receipt?
Note... I'm in the UK and the phone was purchased from CPW in the UK.
Click to expand...
Click to collapse
Hey,
It seems like it depends who you talk to at Huawei. Some have been asked for a copy of the receipt, some others haven't. Will they repair it if you send it without the receipt though they have asked for one..?
Not sure, as so much people must have sent them N6P lately due to bad batteries and bootloop... I think they are actually trying to find anything they can to refuse the repair for those who are not original owners. At least people who don't own the receipt.
Hoping I'm wrong and you'll get your phone back, up and running..!
Good luck...
My 6p shut down at approx 40% twice last week (on Dirty Unicorn) and according to Huawei, I only have 1 more month of warranty left. I just sent in the pictures, imei and s/n and now they'll send me a label. I plan on flashing the August factory image and locking the bootloader before sending it in, of course.
so...how long will I be without a phone? I don't have a backup.
i have nexus 6p bootloop and iy is in waranty how i can replace it
mikeygeer said:
I had a bootloop of death - Google turned me down because I was out of warranty, I was transferred to Huawei, who said I was also out of warranty with them as well. They offered a "repair/replace" service for $164.00 since this has been a known and problematic issue. They told me I would have the phone in 10 business days - for which it would be repaired or, they would just send me a new one to replace it. I just got the device today; its brand news. Battery is good capacity, so far no bugs - we will see though. All and all - if you end up getting the repair/replace option and you can afford to pay the extra cash for a phone you already spent a bunch of extra cash on.... it was worth it.
Click to expand...
Click to collapse
i have nexus 6p bootloop and iy is in waranty how i can replace it
mmadney said:
i have nexus 6p bootloop and iy is in waranty how i can replace it
Click to expand...
Click to collapse
Have you tried speaking to Google or Huawei about it? Thats really the first and only step. Like I said before I mine was OUT of warranty so I just paid the money for Hauwei to fix or replace the device. Call them! They will ask you questions and take you through the whole process.
I hope someone can help here,
recently i buy a LG V20 H918 it was fine,
today i wasn't able to make a phone call i call t mobile and they told me the phone was report lost.
i pay 350 in craigslist a week a go is there a way to fix it.
please i appreciate any help thanks,
It can't be "fixed".
I bet you'll have no joy finding and contacting the seller again.
Just a guess but I think as it's been reported lost you're now considered the finder and would be expected to "hand it in".
Not doing so would make it theft...? I don't know....
But it looks like you've been crapped on.
I can relate to this in recent events. Bought an US996 V20 from someone on offerup, used it for like 2months now only to receive a Rent-a-center lock. I called the number provided and they said they would only give me $50 when i paid 400 for it, so i decided to keep it. I'm expecting them to report it also, looking for ways to fix or change IMEI too.
kasey348 said:
I hope someone can help here,
recently i buy a LG V20 H918 it was fine,
today i wasn't able to make a phone call i call t mobile and they told me the phone was report lost.
i pay 350 in craigslist a week a go is there a way to fix it.
please i appreciate any help thanks,
Click to expand...
Click to collapse
this sounds like insurance fraud, they sold you phone, then reported it lost and filed a claim.
call the police and file a report, and call asurion and inform them you had purchased the phone from the account holder and it could be a case of insurance fraud.