Phone freezing when playing music? - Nexus 6P Q&A, Help & Troubleshooting

Hello,
I originally posted this in the Pure Nexus Project thread because I thought it might have had something to do with the rom, however, I don't think that's the case judging from the other replies. I still haven't found the solution, so I figured I should try posting it here:
Anyone having issues with the phone randomly freezing when playing music? Actually, i'm not sure if it applies to all music apps, but for me, it happens when using Spotify. Really random too. Sometimes I go days without freezing, whereas other days, it's just constantly freezing one after another.
I do have V4A installed and maybe it's due to that. Anyone else have this problem and can confirm that it is V4A? or even Spotify?
Click to expand...
Click to collapse
One user stated that disabling battery optimization for the app in the battery settings fixed it for him. I tried this, but still get the random freezes. Has anyone possibly found out what's causing the issue and if there is a workaround? Thanks in advance :good:

Related

[Q] Issues with Bluetooth Related Wakelocks on Lollipop?

Ever since I flashed 5.0 to my 900V, my battery life has gone significantly down. Now this can be expected to some extent as I can no longer use Amplify to control NlpCollectorWakeLock (which is one of a few wakelocks going to town on my battery). One of the others is bluedroid_timer, which is part of bluetooth. I did some searching and I saw some other people with the same issue, but no answers. I use a Moto 360 on a daily basis, use bluetooth streaming in my car, and use bluetooth headphones at the gym, so turning off bluetooth isn't really an option. Bluesleep is another one that is spending a lot of time running. Anyone have any ideas? I've read a few threads where people mention this problem, but no one has posted any answers yet. Here is an album of my wakelocks.
Did you ever figure this out? I'm experiencing a very similar issue.
I'm not rooted, so I can't see the specific wakelocks but it's absolutely Bluetooth related, even with all device profiles deleted. If I have the BT radio on, my battery gets hammered and the phone never goes into deep sleep, turn the radio off and all is normal.
MattE303 said:
Did you ever figure this out? I'm experiencing a very similar issue.
I'm not rooted, so I can't see the specific wakelocks but it's absolutely Bluetooth related, even with all device profiles deleted. If I have the BT radio on, my battery gets hammered and the phone never goes into deep sleep, turn the radio off and all is normal.
Click to expand...
Click to collapse
I just started experiencing this as well. I'm on a T-Mobile S4, running a GPE rom. It started happening in the last month, not exactly sure when. I ran a rooted TouchWiz stock rom before that and I don't recall ever seeing it.
So you're running fully stock? I was curious if I installed some weird app or software package that messed with things, but if you're running stock that would seem to rule that out..
dirkdigles said:
I just started experiencing this as well. I'm on a T-Mobile S4, running a GPE rom. It started happening in the last month, not exactly sure when. I ran a rooted TouchWiz stock rom before that and I don't recall ever seeing it.
So you're running fully stock? I was curious if I installed some weird app or software package that messed with things, but if you're running stock that would seem to rule that out..
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Click to collapse
yup, Galaxy S5 with current Verizon build of Lollipop, not rooted, just Nova launcher and my usual apps. Since the bluetooth battery issue, I've tried reboots, clearing cache partition, deleting all BT device profiles, etc. Everything short of an FDR, which I don't have time for right now.
MattE303 said:
yup, Galaxy S5 with current Verizon build of Lollipop, not rooted, just Nova launcher and my usual apps. Since the bluetooth battery issue, I've tried reboots, clearing cache partition, deleting all BT device profiles, etc. Everything short of an FDR, which I don't have time for right now.
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Click to collapse
Thanks for the reply.
In lots of google searches, seems like many have this issue, but i couldn't find a solution anywhere, nor any consistency among devices. Seems that some custom kernels fix the issue.
But if you want to submit bug reports here, there's an official Google bug report thread on the issue that is alive:
https://code.google.com/p/android/issues/detail?id=87778
dirkdigles said:
I just started experiencing this as well. I'm on a T-Mobile S4, running a GPE rom. It started happening in the last month, not exactly sure when. I ran a rooted TouchWiz stock rom before that and I don't recall ever seeing it.
So you're running fully stock? I was curious if I installed some weird app or software package that messed with things, but if you're running stock that would seem to rule that out..
Click to expand...
Click to collapse
dirkdigles said:
Thanks for the reply.
In lots of google searches, seems like many have this issue, but i couldn't find a solution anywhere, nor any consistency among devices. Seems that some custom kernels fix the issue.
But if you want to submit bug reports here, there's an official Google bug report thread on the issue that is alive:
Click to expand...
Click to collapse
Thanks! the Google bug report is an interesting read, we're definitely not alone in this. I'm gonna try a few things based on what I read there and report my findings.
MattE303 said:
Thanks! the Google bug report is an interesting read, we're definitely not alone in this. I'm gonna try a few things based on what I read there and report my findings.
Click to expand...
Click to collapse
My solution was a particular app was causing it. Same for another user if you read the thread.
The app for me was MyRadar. Another user had a problem with Gas Buddy.
Both of these apps were recently updated to add bluetooth permissions.
dirkdigles said:
My solution was a particular app was causing it. Same for another user if you read the thread.
The app for me was MyRadar. Another user had a problem with Gas Buddy.
Both of these apps were recently updated to add bluetooth permissions.
Click to expand...
Click to collapse
I did see that and I am a GasBuddy user. There was also mention of NFC, that was the first thing I looked at. Experimenting now with GasBuddy removed.
I'm not rooted so I can't check for individual wakelocks, I have to just run it for a while, then look at the "Awake" bar graph in the stock Battery app, so it takes while to see if anything changed. I really wish Google would give us the choice whether to let 3rd party apps see the detailed battery stats, locking that down made it so much harder to diagnose this kind of thing without root.
Glad you got yours sorted out!
dirkdigles said:
My solution was a particular app was causing it. Same for another user if you read the thread.
The app for me was MyRadar. Another user had a problem with Gas Buddy.
Both of these apps were recently updated to add bluetooth permissions.
Click to expand...
Click to collapse
I understand your issue completely, but why in the world does gas buddy need bt permissions? ? ?
Sent from my SM-G900V using Tapatalk
ldeveraux said:
I understand your issue completely, but why in the world does gas buddy need bt permissions? ? ?
Sent from my SM-G900V using Tapatalk
Click to expand...
Click to collapse
No idea, but it's mentioned on their Playstore page in a recent app update:
4.6.6
Get deals while you are filling up by turning on Bluetooth.
Click to expand...
Click to collapse
---------- Post added at 12:14 PM ---------- Previous post was at 11:43 AM ----------
so far it's looking like GasBuddy was the culprit in my case. I've been running several hours with GasBuddy removed, both NFC and Bluetooth are on, and battery usage/wakelocks appear normal.
I'm gonna give it a day or so to see if the problem spontaneously returns, then re-install GasBuddy and see what happens.
MattE303 said:
No idea, but it's mentioned on their Playstore page in a recent app update:
---------- Post added at 12:14 PM ---------- Previous post was at 11:43 AM ----------
so far it's looking like GasBuddy was the culprit in my case. I've been running several hours with GasBuddy removed, both NFC and Bluetooth are on, and battery usage/wakelocks appear normal.
I'm gonna give it a day or so to see if the problem spontaneously returns, then re-install GasBuddy and see what happens.
Click to expand...
Click to collapse
Definitely a GasBuddy issue on my phone, "Awake" bar graph becomes a solid block soon after installing GasBuddy, and returns to normal after uninstalling it. I've repeated this test a few times.
MattE303 said:
Definitely a GasBuddy issue on my phone, "Awake" bar graph becomes a solid block soon after installing GasBuddy, and returns to normal after uninstalling it. I've repeated this test a few times.
Click to expand...
Click to collapse
I started experiencing the issue with excessive wakelocks from Bluedroid_timer on my stock Nexus 6 about a month ago. Noticed my battery life dropped significantly as a result. Used Permission Friendly Apps to see which apps were using BT and if I happened to install any around the time this problem began. Only new apps indicating BT connectivity were GasBuddy and Netflix. No idea why GasBuddy needs BT but I'm pretty sure I installed it about the same time the wakelock issue began. Good to know someone else saw the same thing. Just uninstalled it and waiting to see if the wakelocks stop.

Google REFUSING to help with broken device

So, I'm at my wit's end. I've had multiple chats with highly belligerent Google staffers who, because they don't recognise an error, refuse to help. They also won't let me return my 6P and I'm pretty close to desperation.
Essentially, my 6P just won't play podcasts without the audio continually dropping out (it goes silent, but playback continues). To get audio back, I need to unplug / replug my headphones multiple times, pause / play multiple times / sometimes restart entirely. There's a subtle click whenever this happens. This occurs with podcasts downloaded via PocketCasts and DoggCatcher and books via Audible. It happens regardless of which player I use - even if I sideload the files into Google Play Music.
It doesn't seem to happen with music files but, come on, an mp3's an mp3. My suspicion is that it's happening with long files. Maybe I should try some opera.
Google essentially say that files like podcasts and sources like the BBC aren't supported. It's CRAZY for a flagship like this. They insist the phone is fine without taking a physical look at it. They flat-out refuse to let me exchange it.
So what the hell do I do? Podcasts are, by a large margin, the thing I spend most time using my phone for. Without that very basic functionality, the 6P is next to useless for me.
Do I have to take legal action?
Legal action? I bet your success rate would be close to 0% on that.
Factory reset or reflash the stock images.
Sent from my Nexus 6P using Tapatalk
I guess it may come to that?! I'm just dumbfounded by their response, which amounts to "you're using it wrong". It's not remotely what I've come to expect from Google and the overall tone is simply hostile and callous. I'm really shocked by it, to tell you the truth.
SilkyJohnson said:
Legal action? I bet your success rate would be close to 0% on that.
Factory reset or reflash the stock images.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I troubleshoot software and hardware for a living. You've got to look at it from their perspective:
*no known issues other than yours (my guess - have to check bug tracker
*inability to replicate
*isolated issue
*not HW related
*not SW related (see bulletpoint one)
It's not that they DON'T want to help you, it's just based on the information provided and lack of other users having the same problem, they have nothing to resolve your issue with. Now if other users start reporting the same thing? Software issue that will get flagged on a bug tracker and possibly added as a bug fix in a future update.
Sent from my Nexus 6P using Tapatalk
Oh, god, I completely understand. But surely, in the interim, they should offer to RMA the device rather than simply saying: "Meh, your problem"? I mean, they're famous for being great to deal with - why this sudden lack of concern?
Inability to replicate surely means getting the questionable device in hand and testing. It's not enough to say that other devices work fine so mine should work fine too.
SilkyJohnson said:
I troubleshoot software and hardware for a living. You've got to look at it from their perspective:
*no known issues other than yours (my guess - have to check bug tracker
*inability to replicate
*isolated issue
*not HW related
*not SW related (see bulletpoint one)
It's not that they DON'T want to help you, it's just based on the information provided and lack of other users having the same problem, they have nothing to resolve your issue with. Now if other users start reporting the same thing? Software issue that will get flagged on a bug tracker and possibly added as a bug fix in a future update.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Which app are you using to play podcasts?
Have you tried another? I use Pocketcasts every day and have no problems whatsoever.
EDIT: Have you also tried a different pair of headphones? Not all headphones work well with the 6P.
Put this thing on reddit and hope for a ****storm.
It sounds to me like what you're experiencing is a compatibility issue, not a phone issue. I don't see how/why they'd replace a handset in that situation.
nobnut said:
Which app are you using to play podcasts?
Have you tried another? I use Pocketcasts every day and have no problems whatsoever.
EDIT: Have you also tried a different pair of headphones? Not all headphones work well with the 6P.
Click to expand...
Click to collapse
PocketCasts primarily (which is why I'm sure it's a fault with my hardware - because people like your good self are fine!), but also DoggCatcher. I've also sideloaded the files into Play Music and the problem persists. It also happens with Audible. And, yep, I've tried several pairs of headphones. SIGH.
Heisenberg said:
It sounds to me like what you're experiencing is a compatibility issue, not a phone issue. I don't see how/why they'd replace a handset in that situation.
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Click to collapse
You mean that podcasts aren't compatible with the 6P? I don't follow. I'm using apps like PocketCasts, DoggCatcher and Audible - nothing odd! The problem also occurs when I sideload the files into Play Music.
Corndude said:
Put this thing on reddit and hope for a ****storm.
Click to expand...
Click to collapse
I guess I'm going to have to. I'm just dumbfounded that, being unable to help, they're not prepared to swap it out for another device - ESPECIALLY considering the absurd RMAs that people were submitting a few weeks ago. I saw one guy say he was on his 5th unit. I mean, come on...
Snarklife said:
I'm just dumbfounded that... they're not prepared to swap it out for another device - ESPECIALLY considering the absurd RMAs that people were submitting a few weeks ago. I saw one guy say he was on his 5th unit. I mean, come on...
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Click to collapse
Bingo! I see this every year with Nexus. Not to say it doesn't happen with other phones, but Nexus seems to attract more AR, paranoid users than any other. I'm not surprised they're trying to minimize exchanges in some cases.
If you haven't done an FDR, I would suggest that you do, and restore nothing. Install Pocketcasts and see if the issue persists.
Or.... Tell them there is a slight bulge over the volume rocker and they will exchange it. It's a "known issue" I was told by Google this very thing. And was told I could exchange if I wanted.
I had a similar thing happen on my @voice reader app and was able to correct it by setting the "between paragraph" delay to 0 ms from the standard 300 ms. Something about the way Marshmallow handled that slight break in audio focus caused it drop from bluetooth and speaker playback. I don't know if your podcast apps have the ability to speed up playback, but it might be worth a shot.
I had the same issue with pocketcasts. The only fix was a reboot. I haven't tried to listen to them on 6.0.1 yet. But I've only had that issue twice. Reboot helped.
rp1226 said:
I had the same issue with pocketcasts. The only fix was a reboot. I haven't tried to listen to them on 6.0.1 yet. But I've only had that issue twice. Reboot helped.
Click to expand...
Click to collapse
Yeah, it's pretty constant for me. I'm trying yet another pod catcher to see if that helps. I'll report back if it does. But I'm SURE it's nothing to do with the apps. Like I say, even if I sideload the files into Google Play Music, the problem persists.
Anyone know whether a bulge at the bottom is RMA-able even after the 14 days (I was one of the meh-okay-nothing's-perfect people)? I guess I could say it's developed recently??
I have a similar issue listening to Tune In radio whether live, or a recorded show. I have chalked it up to my headphones cause they're pretty Sh!tty and on their last leg. Audio keeps counting down but no sound. Unplug, replug, hit play and I am on my way again.
Are you sure it is not the headphones, have you tried with a bluetooth speaker or headset?
It will work. The bulge thing. I have screen shots of the conversation with Google telling me it's nothing to worry about and if it got worse it would be covered and I would get a new device. Can't post pics yet, my account won't let me.
Yep, definitely not the headphones. I've tried three pairs now. Thanks, though!
MoreGone said:
I have a similar issue listening to Tune In radio whether live, or a recorded show. I have chalked it up to my headphones cause they're pretty Sh!tty and on their last leg. Audio keeps counting down but no sound. Unplug, replug, hit play and I am on my way again.
Are you sure it is not the headphones, have you tried with a bluetooth speaker or headset?
Click to expand...
Click to collapse
This is really weird, I use doggcatcher, pocket casts, black player, and Poweramp and they all didn't have this issue. I listen to podcasts almost daily usually on pocket casts.
Is there one particular podcast I can try that you see there issue with our is it pretty much any one you try?,
Sent from a 128th Legion Stormtrooper 6P

Random Wonky Issues Becoming Regular Occurrences

Hi Everyone.
I've been having random issues with the phone since I got it. Over the last several weeks, these random issues;
1. SiriusXM or any Audio App shuts down when listening through headphones - yet less often if just through the phone's speaker.
2. Phone disconnects during conversations in places that have full strength reception and never were/are issues with any other phone.
3. Video (YouTube or phone-recorded) playback will randomly stop playing.
4. Streaming (very rarely done) will fail as well.
None of these things happen for anything text or e-mail related, so I "ass-u-me" there's a glitch in some part of the phone that handles anything audio related.
I seem to be alone with this issue - but I've only gone back 5 pages in this forum to look for similar issues with others. Do you guru's think I've a warrantee issue, or is there something I'm missing.
Not Rooted, Stock Unit on Verizon.
Thanks all!
Have you tried running the phone in safe mode to see if there isn't a app in the background causing this?
https://www.verizonwireless.com/support/knowledge-base-207964/
Sent from my LG-H918 using XDA-Developers Legacy app
evo4g63t said:
Have you tried running the phone in safe mode to see if there isn't a app in the background causing this?
https://www.verizonwireless.com/support/knowledge-base-207964/
Click to expand...
Click to collapse
Thanks for the tip Evo. I did as instructed and there's no app running.
So I took the phone down to Verizon and thankfully, I happened twice while with the Tech there. He immediately offered to send me another under warranty.
Sadly ... the replacement has an incredible amount of light-leak-spray from the 2nd screen. Bad enough that it's visible in semi-dark rooms, so I'll be sending that back for them to try again.
Thanks again for responding Evo ... I had completely forgotten about Safe Mode - even though it didn't provide a solution, it's tips like these that make this place great and I appreciate your reply.
I also have the same issue as you. streaming or music player or youtube in general will just stop working for no reason even my data randomly dies out and its unlimited. I'm with t-mobile think ima get it excahnged or a different phone in general. have you found any solutions at all other then exchanging phones. please let me know

Bluetooth crashes on rooted SM-N910F

Hey, guys,
So I've got this weird issue with rooted SM-N910F. Fairly often, while talking via bluetooth headset, the bluetooth would suddenly turn off and then back on right away. I can't seem to figure what causes it. The only thing I have noted is that occasionally it would happen when there's a notification sound during a call or media playback - but then it also happens when there are no notifications.
I've used CatLog to record some logs, the crash is right near the end, probably in the last 2,000 lines. Any chance anyone could give me a direction here?
Thanks in advance!
V3ct0rIL said:
Hey, guys,
So I've got this weird issue with rooted SM-N910F. Fairly often, while talking via bluetooth headset, the bluetooth would suddenly turn off and then back on right away. I can't seem to figure what causes it. The only thing I have noted is that occasionally it would happen when there's a notification sound during a call or media playback - but then it also happens when there are no notifications.
I've used CatLog to record some logs, the crash is right near the end, probably in the last 2,000 lines. Any chance anyone could give me a direction here?
Thanks in advance!
Click to expand...
Click to collapse
Did you uninstalled anything from system apps ?
Trex888 said:
Did you uninstalled anything from system apps ?
Click to expand...
Click to collapse
Good point. I don't think so, but I'll look into it.
Trex888 said:
Did you uninstalled anything from system apps ?
Click to expand...
Click to collapse
So I unfroze anything Samsung-related (still froze things like Facebook or Flipboard), no joy, though

Notification sounds get cut short

I noticed whenever I get a notification any sound no matter which sound it is gets cut short like the entire sound file will not play both stock that came with the phone and third-party app files any one else having this problem help appreciated thanks
Sent from my SM-G950U using Tapatalk
theprfct10 said:
I noticed whenever I get a notification any sound no matter which sound it is gets cut short like the entire sound file will not play both stock that came with the phone and third-party app files any one else having this problem help appreciated thanks
Sent from my SM-G950U using Tapatalk
Click to expand...
Click to collapse
Yes! On mine it's random and sometimes it wont play it at all!.. frustrating..
I tried moving my sounds to the internal storage and off of my card, it still messes up
puzzling
jonasmckee said:
Yes! On mine it's random and sometimes it wont play it at all!.. frustrating..
I tried moving my sounds to the internal storage and off of my card, it still messes up
puzzling
Click to expand...
Click to collapse
Bizarre!
Sent from my SM-G950U using Tapatalk
Any ideas?
Sent from my SM-G950U using Tapatalk
I'm having the same issue especially Snapchat the sound makes me feel like my speaker is going out which it's not
Same here. Bug in system
same here. I noticed it for awhile. Samsung needs to fix this bug!
it happens at least twice today. so annoying.. Anyone here having the same issue?
Aye, happening with me too. But it is not consistent, sometimes the notification sound will play in full, other times cut.
I also have the cut off sound when my sounds do play, but I currently have an issue when none of my sounds are playing at all. Then suddenly one app will play a sound, but the rest won't. But I had this on my S7 as well, so I'm not sure where the bug is, as it isn't specific to any app. I usually have to do a complete factory reset to reinstate them, which is a bit annoying.
This is pants, 8 months down the line and it's still happening. For me it's calendar notifications. Sometimes it'll only play one note of the sound, sometimes none, sometimes 2 or 3 notes. I've tried everything from changing tones to doing a factory reset, still no good. This is bad from Samsung, they've got such excellent hardware but their software implementation is poor, there's always something dragging it down.
Thought it was all just in my head… Turns out others are also having this issue. It doesn't happen 100% of the time, but it does happen.
I had problem with my S7 edge and now 6 months later with my Note 8. I did the factory reset and problem still exists. Someone had recommended me to install "Disable increasing ring" app, and that seems to fix the problem. You get 10 days trial then it's .99 cents to purchase. I will try to do the factory reset again and install very minimal app to see which one that causes the problem. Things is, I shouldn't have to purchase an app to fix the problem. Very frustrating. I don't know If it's only happen Samsung phone. If that's the case then I might have to switch to Pixel.
I just got an S9 now, running oreo, so we shall see if it still does it. I will report back soon.
Stupid Glitches
I'm having this problem now. I don't know if it's where I live (Juneau, Alaska) or my service provider or too much stuff stored on my phone. It's irritating. Especially when I end up missing half of my husband's work breaks because the sound doesn't go off. It happens mostly with FB messenger. I'm sick of it.
coconutmoments said:
I'm having this problem now. I don't know if it's where I live (Juneau, Alaska) or my service provider or too much stuff stored on my phone. It's irritating. Especially when I end up missing half of my husband's work breaks because the sound doesn't go off. It happens mostly with FB messenger. I'm sick of it.
Click to expand...
Click to collapse
Do you have a smartwatch connected to it at all? Just wondering if that could be anything to do with it?

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